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My phone goes to sleep
and does NOT wake up, the bottom row of buttons and keyboard both light up if I open them or press them.
Help please!
rossle12 said:
My phone goes to sleep
and does NOT wake up, the bottom row of buttons and keyboard both light up if I open them or press them.
Help please!
Click to expand...
Click to collapse
Stock ROM or custom? Any overclocking?
The phone powers up if you soft reset, correct?
Well, I found out it was a small problem with the rom.
It was a custom rom, and I just installed a different one and it works flawlessly.
With the other one, the light sensor did not work either.
Also, I dropped my phone the other day, and a really small spring fell out.
And the back plain on my screen is loose and opens up easily..
Which ROM?
I hate to hijack this thread but i am having the exact same problem. Basically when i put my phone to sleep its hit or mess as to if it will wake. It seems to have started when i flashed Energy ROM. It was terrible after that, so I switched back to the stock ROM available from the HTC website and all seemed well at first. Now its back to hit or miss.
I cant really rule out a hardware issue such as a broken sensor or something because I'm not sure how the mechanics of it work. When i push the power button on top the phone wakes but not the screen I know this because the 4 lights on the bottom light up and the keyboard as well. I can hit the button repeatedly but it doesnt help. At other times it works flawlessly, but usually does not.
Can anyone give me a suggestion as to what it could be, or a way to rule out a hardware issue?
Exactly my problem!
It was perfectly fine for the first day or so before it started crapping out again..
Can someone please help us with this problem?
It's mind consuming and it's making me worry.
Until TP3 is out, I won't get a new phone ):
Well, the problem is discussed in great detail on the internet, but no one can give a definitive answer. ..
I've been a touch pro 2 user for exactly 3 days... My new HD2 from T-Mobile is in the mail... This is a un acceptable flaw with no real solutiion... Good Luck TP2 users....
Good luck to you.
I've had mine for over two years and it was flawless
Just one recent drop determined everything
Although I Must say, it was one hell of a durable phone
Yea, dont get me wrong. I really like the phone. Thats why I'm getting the HD2. Great OS and big beautiful screen. I'm gonna miss the slide out keyboard but I think thats what breaks these phones.
I'm excited that there's the possibility of running Windows Mobile 7 on it.
rossle12 said:
Can someone please help us with this problem?
Click to expand...
Click to collapse
I'd like to try to help. But you never answered my question of what ROM you are on (and which one you tried previously).
I've determined my problem is 100% hardware related. If I open my keyboard and then grab the screen and tweak it while pressing the power button it comes onn 100% of the time. Sux, but at least I know the cause now
djowen6565 said:
I've determined my problem is 100% hardware related. If I open my keyboard and then grab the screen and tweak it while pressing the power button it comes onn 100% of the time. Sux, but at least I know the cause now
Click to expand...
Click to collapse
Every once in a while my phone would turn on and I wouldn't know why
But yeah, I think it is hardware related.
I previously used Energy then went to Jacko's.
Both were perfectly fine, just the upsetting sleep function and light sensor would keep the phone off.
HELP: Same problem Phone not waking up
Hi saw this thread and was wondering if anyone can help me.
I have an HTC Touch Pro 2 for some month now...
Using the following details:
OS Version: 5.2.21887 (21887.5.0.86)
ROM Version: 2.07..401.1 (80303) WWE
ROM date: 02/04/10
Radio ver: 4.49.25.91
stock ROM basically...
THe issue is that the phone doesn't wake or when using it just freezes/hangs.
Not much software/apps installed... and memory is good as well.
I just don't know what's going on...
Help please.
Thanks
rossle12 said:
Every once in a while my phone would turn on and I wouldn't know why
But yeah, I think it is hardware related.
I previously used Energy then went to Jacko's.
Both were perfectly fine, just the upsetting sleep function and light sensor would keep the phone off.
Click to expand...
Click to collapse
I'd agree with the notion that its likely hardware related. I've flashed maybe 10 different builds of Energy over the last 7 months or so, and never once had and issue with the SOD (sleep of death) that I can recall. A bad flash can sometimes happen. But since you flashed another reputable ROM (Jackos), that somewhat eliminates the possibility that a bad flash is the culprit.
You can start from scratch, by running Task29 to format the ROM area of the phone's memory, and reflash the ROM. But this would be just to eliminate the possibility of a bad ROM flash. My gut says that you won't see any different results.
Running the phone "clean" for a while (to see if you still have the SOD) without any software installed or any other modifications will eliminate the possibility that any software or mods are responsible for the issue.
are you sure its hardware related? because my phone started doing this yesterday too...I had an energy rom from october, and it was really buggy. I am only able to keep my phone from sleeping when it is plugged in to some power, so i flashed the newest energy rom and still having the same problem...wont wake up from sleep
EDIT:
I dont see how this can be hardware related because everytime i soft-reset, the screen works again. this problem only happens when the device goes to sleep...
Any overclocking?
As I already mentioned, I never had any SODs on Energy that I can recall, except when using OCT (OverClocking Tool).
I have done no overclocking...I just flashed the newest energy rom like 15min ago...is there anything else I can do or check? it looks like the phone works still, just no backlight...
After flashing the ROM, maybe try running it "clean" for a day or two, don't install any software or do any mods, reg edits, etc. If you still have problems with the phone waking up with a new ROM, and no other software or other mods, than it may indicate a hardware problem.
And be sure to run Task29 before you flash the new ROM, if you don't already do that.
You guys should read the following thread:
http://forum.xda-developers.com/showthread.php?t=648134
You're not the only ones (by any means) with the SOD issue. But it isn't at all clear what causes the issue. Lots of different theories in that thread about various software or ROMs, with no clear solution.
Lots of conflicting info, but some comments on the thread suggest (as I mentioned) that Task29 may help (certainly can't hurt).
moto2000 said:
are you sure its hardware related?
Click to expand...
Click to collapse
Nope, definitely not sure, especially after reading the thread linked above. But as I suggested before, Task 29, try a different ROM, and run it clean with no software or mods, and start eliminating the variables.
I've been experience some rather hard locks on m'phone. I'd wake up, expecting the alarm to go off and noticed that the phone's screen is black and the buttons on the bottom are lit and unresponsive. I'm able to power down the phone and bring it back online after a quick reboot but it doesn't really answer the questions... What's going on with it? and How do I check to see what crashed it?
Are there any programs/apps out there to see what's crashing the phone... I tried some log readers however, they seem to only read what's going on in real time or the logs that are there during that boot, not past logs.
Any information would be wonderful. Thanks in advance!
Android Version: 4.1.2
Kernel: 3.0.49-cyanogenmod-g5756af1
[email protected] #1
Tue Nov 13 06:16:03 PST 2012
CyanogenMod Version
10.0.0-hercules
Build Number:
cm_hercules-userdebug 4.1.2 JZO54K
eng..20121113.060749 test-keys
It sounds like the issue you are having is "sleep death". By any chance, have you messed around with the performance settings with your phone? That is most often the cause.
FineTalent said:
It sounds like the issue you are having is "sleep death". By any chance, have you messed around with the performance settings with your phone? That is most often the cause.
Click to expand...
Click to collapse
I haven't played with any settings. They are all stock settings... I generally don't mess with them for a while to see if they are even needed in a new rom.
arsentiger said:
I haven't played with any settings. They are all stock settings... I generally don't mess with them for a while to see if they are even needed in a new rom.
Click to expand...
Click to collapse
Try flashing an alternative kernel and see if that resolves the issue. The reason that happens is that if the governors/schedulers are not working properly, the phone will tend to stay on it's lowest voltage when not in use which causes the phone to not be responsive.
FineTalent said:
Try flashing an alternative kernel and see if that resolves the issue. The reason that happens is that if the governors/schedulers are not working properly, the phone will tend to stay on it's lowest voltage when not in use which causes the phone to not be responsive.
Click to expand...
Click to collapse
I could definitely give that a try and see if the group I got this one from, has pushed out a 10.1 rom yet.
I had this problem since the phone was new
after complete reset and update to latest build it still does it.
the pattern lock screen would be offset forcing me to restart the phone to get it back centered and unlock the phone
its very annoying and happens at least once a week
I searched for solution but did not see any or maybe missed it
fuzzysig said:
I had this problem since the phone was new
after complete reset and update to latest build it still does it.
the pattern lock screen would be offset forcing me to restart the phone to get it back centered and unlock the phone
its very annoying and happens at least once a week
I searched for solution but did not see any or maybe missed it
Click to expand...
Click to collapse
lasted build of what? what ROM are you on?
I had this problem on completely stock tmobile galaxy s3
rooted the phone deleted bunch of apps didn't help
upgraded to latest tmobile update rooted again still same
its very annoying and I looked for a solution but others had same issue didn't find solution either
is there any apps I can download that will monitor anything related to this problem to help troubleshoot it?
so im still having this issue
i found when it hapends is because of screen rotation
sometimes i can see the screen rotating and the lock pattern jumps halfway past the screen and then jumps back to proper place
and sometimes i doesnt once its offset it stays like that until i restart the phone
heres more info about the phone.
sgh-t999
android version 4.1.2
baseband t999uvdmd5
kernel 3.0.3
Can you test your display otherwise ? Is there a hardware problem ? IF you indeed think its the Rotation issue, try turning off Auto Rotate.
So most of us know about the System UI crash when using Chromecast, but this is even stranger. [Edit: an OTA update fixed this.] Some times, when I wake my phone up at the lockscreen or at times in the middle of a call - the touch screen stops responding. I can press and/or hold the volume buttons and there is a response on screen but I can not interact with the phone at that point. I can't continue to do battery pulls everytime. This is crazy. I'm on stock software. No crazy mods or anything. I've done a reset in the past and flashed the stock package again but this still happens every few hours. Only happens when the screen just wakes up...
Edit: This is a confirmed fix for me.
If you face the same issue, try:
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
I would say there is a misbehaving app causing the phone to lag in wake (that is all the unresponsiveness will be, extreme lag).
Sent from my Nexus 5 using Tapatalk
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
deedscreen said:
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
Click to expand...
Click to collapse
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Epix4G said:
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Totally agree with @Epix4G on this one. I am assuming you had a korean variant? The SK Telecom stock image is pretty ugly. Took me 3 debloat attempts before I had it behaving the way I wanted it to, but before I debloated, I had some lag issues (SK Telecom... grrrhhh).
Historically, Korean carriers (much like AT&T and Verizon) love putting useless junk on the phones for "productivity" but really they are there to charge Korean users more for other services, etc.
If you haven't done so, I would root and debloat, and see how big of a difference it makes (absolutely amazing performance after debloating on my F400S).
^^^^ - Will take that into consideration.
This may be a possible fix for now, can't yet confirm
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
It may or may not help
EDIT: It's been a few weeks and I haven't had this issue again. Usually every 4-6 hours it used to happen after powering on the screen, but so far so good.
Tried that with 855 version, it's not working. This is REALLY depressing as i just got a new phone and from day one i'm having this problem. I just can't believe LG screwed up like this, and there's no mention of this anywhere online other than this XDA thread. I hope i don't have to root and install custom rom as this really defeats the purpose of the phone.
@deedscreen
I'm having exactly the same problem on an 850 and tried your firmware method. The version number of the firmware did not change after reboot.
ic_fw_version info
SYnaptics 5.5
PanelType 1
version: v1.22
IC_product_id[PLG313]
Touch IC : s3528(family_id = 1, fw_rev = 1)
What version is your firmware? Also, did you find out about the fix from somewhere?
I have the F400K, but just got a US T-Mobile edition, (I'll eventually switch my signature). I would honestly suggest waiting for an OTA update. Call LG so they can document this. If that touchscreen update method doesn't work, I'm not sure what to do. I found the method somewhere online, I don't recall where exactly. If someone can figure out how to side load the touch screen firmware from a working Korean model to others, that would be great. For now, keep calling LG. It won't do much at first, but at least they'll have reports of this issue.
I have (RAW) touch screen firmware version: 30 05 51 96
Same problem, but not only on lock screen
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem, that the device is always unlocking itself, when in my front pocket. It's because of the Knock on feature. I deactivated this now.
But since yesterday i have the same issue: three times, i was unable to unlock my phone. The touchscreen simply did not respond. I had to remove battery. Today, I read this post and tried the firmware update of the touch, but I have the impression it did not change something in the version.
After this, today I had again once time the non responding touch while unlocking and shortly after, I had the issue after ending a phone call! The touch did no longer respond and had to remove the battery again!
I hope this is not a hardware issue, otherwise I will hurry up to the seller to exchange the phone, because its only 5 days old.
This is happening when the screen is on right? Or is the screen turning off and then not turning I again?
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Daum Ex said:
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Click to expand...
Click to collapse
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
icon71 said:
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
Click to expand...
Click to collapse
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Daum Ex said:
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Click to expand...
Click to collapse
Yes, indeed i also think about it. I got an official statement from support, regarding that the phone is unlocking all the time by itself in my pocket. They told me stuff like:
- this is a normal behaviour and can happen (!!)
- don't put your phone in the front pocket
- use the quick circle case to prevent...
- disable knock on (which is at least not possible over a standard setting, but only via the hidden menu).
I wrote back:
- that for me, this is not a normal behaviour
- that 90% of male users are wearing the phone in the front pocket
- that I don't like to buy a case only to prevent a bug of a premium telephone and
- finally, that they please could tell me, where and how to disable knock on
I am curious about their answer...
Good luck with that, disabling it through the settings doesn't change anything and they probably won't have a fix for months. They'll probably fix it though Android L update which will sadly come 6 months from official release at least.
Next time i purchase an Android phone i'm going with Nexus line...
icon71 said:
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem...
Click to expand...
Click to collapse
So what happened? How is it doing now?
Hey everyone, I just wanted to report my results of this touchscreen bug.
Well, I've only had my D851 for a week now. Of course I rooted it the same day I received it.
I had no touch issues until after restoring apps with Titanium Backup. I'd restore all user apps, then very few system app via XML. Since I just upgraded from a Galaxy S3 T999 I limited the system apps greatly. So much in fact that I only restored 1 system app......Media Storage 4.4.4 (Playlist). THAT WAS MY SCREEN KILLER!
The media scan on my D851 would render my screen unresponsive. I could only hold the power button and click power off or restart or whatever else was on that power menu. Then the phone would reboot after minutes of of a dead screen.
I flashed back to stock and reproduced the same issue. So now I've been running this device for 3 days without any screen lockups. I just have to rebuild my playlist again LOL.
I hope this helps someone here.
Knock
If you turn off the ability to wake by knocking the screen, it causes this issue where the screen locks. Turn it back on and the problem seems to go away.
I think LG really has to deal with this issue.
Hi guys, I have red a lot about this issue but I'm still confused with my LG G3 855.
First I realize problem with unlocking the phone using double click. Tried to upgrade touch software firmware using hidden menu and the screen became almost totally unresponsive. Tried to re-flash original 5.0 and 4.4.2, factory reset, battery removed, etc. but no luck.
I'm wonder if this is a software problem or became hardware. Should I consider replacing display or problem is in motherboard?
I really don't know what to do! Appreciate any comments or suggestions!!!
Thanks in advance!
Hi there,
I was hoping you could give me some advice regarding an issue I've had for a while with my Tab S.
The screen is flickering occasionally and at times it causes the battery to drain very quickly and suddenly it reboots.
I have tried disabling hardware overlay option in the developer settings which seems to be suggested in many forums but that has not made much difference.
This has been getting gradually worse and now I am at a stage where after entering the PIN code to unlock the SIM the screen flashes a few times (white lines across the screen) and then the tab powers itself down.
I should add that I have root access and can flash roms if needed.
I believe the tablet was originally from United Arab Emirates but since I am in France I changed to a French stock rom. Before doing that the phone app kept crashing every time I missed a call...
Your help is greatly appreciated!
poenneby said:
Hi there,
I was hoping you could give me some advice regarding an issue I've had for a while with my Tab S.
The screen is flickering occasionally and at times it causes the battery to drain very quickly and suddenly it reboots.
I have tried disabling hardware overlay option in the developer settings which seems to be suggested in many forums but that has not made much difference.
This has been getting gradually worse and now I am at a stage where after entering the PIN code to unlock the SIM the screen flashes a few times (white lines across the screen) and then the tab powers itself down.
I should add that I have root access and can flash roms if needed.
I believe the tablet was originally from United Arab Emirates but since I am in France I changed to a French stock rom. Before doing that the phone app kept crashing every time I missed a call...
Your help is greatly appreciated!
Click to expand...
Click to collapse
Well I have heard of this, but never seen it. Could you perhaps provide a video of the flickering? I guessing this is an firmware issue as people flashing lollipop said they saw this. The only thing I can think of is going back to KitKat or check if your on the latest update
Sent from my SM-T800 using Tapatalk
DUHAsianSKILLZ said:
Well I have heard of this, but never seen it. Could you perhaps provide a video of the flickering? I guessing this is an firmware issue as people flashing lollipop said they saw this. The only thing I can think of is going back to KitKat or check if your on the latest update
Sent from my SM-T800 using Tapatalk
Click to expand...
Click to collapse
Thanks for you reply.
I am actually on KitKat already, and going back to stock would mean issues with my phone app crashing when I miss a call.
Incompatible firmware seems likely but how do I know which firmware is right for my tab apart from trial and error?
Any other diagnostics? Changing CSC?
It sounds like a battery or loose connection problem to me, does the flickering happen when you move or slightly bend the tablet at all.
Have you tried the Samsung hidden codes to do an battery/hardware test.
John.
Tinderbox (UK) said:
It sounds like a battery or loose connection problem to me, does the flickering happen when you move or slightly bend the tablet at all.
Have you tried the Samsung hidden codes to do an battery/hardware test.
John.
Click to expand...
Click to collapse
I read a lot of people reseating the battery after having issues with battery draining, I might give this a go.
But before I open up my tab, are there any other diagnostics I can do, what are those codes for testing the phone?
Thanks
I have not tried any myself as you need a dialer and my T800 is wifi only, be careful what you are doing, there are loads of lists of secret codes.
http://www.softwaresenior.com/blog/57-samsung-galaxy-secret-code
John.
Tinderbox (UK) said:
I have not tried any myself as you need a dialer and my T800 is wifi only, be careful what you are doing, there are loads of lists of secret codes.
http://www.softwaresenior.com/blog/57-samsung-galaxy-secret-code
John.
Click to expand...
Click to collapse
You can use activity launcher from Adam Szakowski to lauch the hardware testing apps, just be careful what you launch, you can end with a wiped tablet.
I have now reseated the battery (disconnected and reconnected it) and so far so good!
No screen flickering and no random rebooting.
Thank you for your help!