Develop Bugs

Auto Rotate Broken.......

Just recently, my Auto Rotate function broke.
I noticed it failing intermittently over the last couple of weeks, but didn't think anything of it, as I thought it was a setting issue.
But then the other day it failed completely.
The camera is stuck in Landscape mode, but the rest of the phone functions in Portrait mode.
I can't change either.
When I started trouble shooting a couple of days ago, I did the following:
- Power cycled the S3. Didn't fix the issue.
- recalibrated Gyro sensor. Still broken.
- Pulled battery for 30 seconds, reinstalled and rebooted phone. Auto Rotate was still broken. I repeated the process, and auto rotate started working again. But only for a couple of minutes, then it broken again.
- Repeated the above process, worked and then broke again.
- I reset my S3 to Factory Default, but Auto Rotate is still broken.
- Auto Rotate completely broken at this point.
I called Sprint, created an eticket, and went to the Sprint store. They checked it out, and verified that Auto Rotate is broken. They are ordering me a replacement S3 Pebble Blue, 32GB device. Hopefully I'll get a new device, and not a refurbed.
I don't know why Auto Rotate broke, but I hope it is not a widespread issue, as I'd hate for it to keep breaking.
Auto Rotate used to be a simple function, but Samsung added a few options to the Auto rotate feature, maybe complicated the way it works, which is prone more to breaking the feature. I don't know.
I just noticed that my Screen Off while on a call is not working. I checked the appropriate setting.
I'm unsure when exactly that function broke, and I don't think it's related to the Auto rotate function, as it's a different sensor.
I used to be able to cover the sensor with my hand, and the screen would shut off, but not anymore.
Anyway, if anyone else is having the above issue(s), it may not be a setting issue, but a hardware failure.

Maybe you turned auto rotate off?
Sent from my Samsung Galaxy Emperor using psycommu

That was one of the first things I made sure of.

Are you running a custom launcher like apex or holo? If so, the launcher settings will override your phone settings. If you have a custom launcher, make sure that auto rotate is enabled in both the launcher and system settings.
Sent from my SPH-L710 using xda app-developers app

As I mentioned, I reset the S3 to Factory Default, and still have the issues.
The Auto Rotate is still broken, as is the Screen Off sensor during calls.
I am running ADW Launcher Ex, but the above doesn't work with either the stock or ADW Launcher.

As for the proximity sensor, make sure that you don't have any apps that use the sensor as a function such as "wave control".
Sent from my SPH-L710 using xda app-developers app

No apps, as my apps are at a minimum since I'm swapping out phones Tuesday.
I didn't even bother to Root this S3 again.

Sounds to me like you just got a defective device. Hopefully the replacement will be good! I have not heard of many problems with this phone at all so I am sure you will be good to go with the next one.

wow! i'm having the exact same issue, guess i'll unroot and swap it... thanks for the post (a year later )

bender beerman said:
wow! i'm having the exact same issue, guess i'll unroot and swap it... thanks for the post (a year later )
Click to expand...
Click to collapse
It's only been a couple of months

I747m screen problem...please help!

Ive searched everywhere and can't seem to find anyone with a solution. Ive found a post with the same problem but no solution.
So yesterday my s3 started having problems waking up. Meaning when I lock it usually you bring up the lock screen by pressing the power button or home button. Problem is when I press either one, screen doesnt come on. The buttons do. If I tap the screen I can hear the ripple effect but the screen doesnt light up. I have to keep locking and unlocking till it finally works. Averege of about 6 tries. When I get a call most of the time the screen doesnt come on either. I can still answer since I know where the slider is. When I do turn it on everything works perfect. No flickering or any other issues. When it boots it works perfect...never fails. Just when I lock it.
I tried restoring already, thinking its a software issue...still does it. What piece of hardware could cause this? I'm stumped. Please any advice would be great.
I'm not rooted and running 4.1.1 oem rogers software.
Sent from my SGH-I747M using xda app-developers app

felcom said:
Ive searched everywhere and can't seem to find anyone with a solution. Ive found a post with the same problem but no solution.
So yesterday my s3 started having problems waking up. Meaning when I lock it usually you bring up the lock screen by pressing the power button or home button. Problem is when I press either one, screen doesnt come on. The buttons do. If I tap the screen I can hear the ripple effect but the screen doesnt light up. I have to keep locking and unlocking till it finally works. Averege of about 6 tries. When I get a call most of the time the screen doesnt come on either. I can still answer since I know where the slider is. When I do turn it on everything works perfect. No flickering or any other issues. When it boots it works perfect...never fails. Just when I lock it.
I tried restoring already, thinking its a software issue...still does it. What piece of hardware could cause this? I'm stumped. Please any advice would be great.
I'm not rooted and running 4.1.1 oem rogers software.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
My guess is that you have something draining all your RAM or being hard on your CPU. When you restored, did you factory reset?
You might have to backup your stuff, factory reset. Test it, if it still does it, bring it up with Rogers for a replacement. If it doesn't, reinstall your stuff until you find the culprit.
You could troubleshoot it also by uninstalling the latest apps you installed.

BWolf56 said:
My guess is that you have something draining all your RAM or being hard on your CPU. When you restored, did you factory reset?
You might have to backup your stuff, factory reset. Test it, if it still does it, bring it up with Rogers for a replacement. If it doesn't, reinstall your stuff until you find the culprit.
You could troubleshoot it also by uninstalling the latest apps you installed.
Click to expand...
Click to collapse
Like I said...Already did a factory reset. Meaning All apps were gone. Started fresh. Even without going through the first setup (setting up google account etc etc) if I lock the phone its hard to wakeup.
Phone is out of warranty so no go there....
I'm just not understanding what is causing it. I know the screen is fine...buttons are fine...everything points at a software problem. I found a post from a while back where someone was having the same problem....no solution was posted though. I even took the phone apart last night thinking a bad connection or something...disconnected the screen and reconnected it...didn't do anything.
If the screen was going bad wouldn't I have issues all the time? Once I wakeup the phone it works perfect...no flickering or anything. When it boots (which I've done like 30 times between today and yesterday) the screen has come on every single time perfectly fine. Everything tells me it's software related...but after doing a factory reset and running original firmware it seems as though it must be a hardware issue...but which component.
I know the phone wakes up when I press the buttons...I can see the menu and back buttons light up...and if I tap the screen the ripple sound is there...just the screen doesn't wake up....till I try a few more times....very frustrating.
Thanks Again for trying...if anyone has any ideas....greatly appreciated. I'll try and find original Rogers firmware and install with odin...see if that works....

felcom said:
Like I said...Already did a factory reset. Meaning All apps were gone. Started fresh. Even without going through the first setup (setting up google account etc etc) if I lock the phone its hard to wakeup.
Phone is out of warranty so no go there....
I'm just not understanding what is causing it. I know the screen is fine...buttons are fine...everything points at a software problem. I found a post from a while back where someone was having the same problem....no solution was posted though. I even took the phone apart last night thinking a bad connection or something...disconnected the screen and reconnected it...didn't do anything.
If the screen was going bad wouldn't I have issues all the time? Once I wakeup the phone it works perfect...no flickering or anything. When it boots (which I've done like 30 times between today and yesterday) the screen has come on every single time perfectly fine. Everything tells me it's software related...but after doing a factory reset and running original firmware it seems as though it must be a hardware issue...but which component.
I know the phone wakes up when I press the buttons...I can see the menu and back buttons light up...and if I tap the screen the ripple sound is there...just the screen doesn't wake up....till I try a few more times....very frustrating.
Thanks Again for trying...if anyone has any ideas....greatly appreciated. I'll try and find original Rogers firmware and install with odin...see if that works....
Click to expand...
Click to collapse
Sounds indeed like software issue. I'm not so sure what would cause it on stock rogers though.
Either way, you can find the stock ROM on sammobile.com or on this thread: http://forum.xda-developers.com/showthread.php?t=1822308
You'll need Odin to flash it. (It doesn't trigger the flash counter)

felcom said:
Phone is out of warranty so no go there....
Click to expand...
Click to collapse
Did you buy your phone with a credit card? Some cc's have warranty built in. Mine doubles what the manufacturer offers.

Thanks for the link. I will try it tonight and post the results. Really hoping it works.
Sent from my SGH-I747M using xda app-developers app

I downloaded the newest firmware. 4.1.2 official rogers. Problem persists. Must be a hardware issue. Thing is what could cause this? Is it the screen...is it the gpu? I imagine if its gpu the phone is only good for parts as I imagine its part of the motherboard. Oh well...might be getting the s4 sooner then planned.
Sent from my SGH-I747M using xda app-developers app

felcom said:
I downloaded the newest firmware. 4.1.2 official rogers. Problem persists. Must be a hardware issue. Thing is what could cause this? Is it the screen...is it the gpu? I imagine if its gpu the phone is only good for parts as I imagine its part of the motherboard. Oh well...might be getting the s4 sooner then planned.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
If you're down for a little test, you could try with a custom ROM.
Use the link I gave you and flash pre-rooted Rogers' ROM. From there, install TWRP (or cwm) using goomanager (from the Play Store) and flash a custom ROM as per their instructions (Don't forget the Gapps).
Before anything though, make a backup
Never know, might save you some time on that S4.

BWolf56 said:
If you're down for a little test, you could try with a custom ROM.
Use the link I gave you and flash pre-rooted Rogers' ROM. From there, install TWRP (or cwm) using goomanager (from the Play Store) and flash a custom ROM as per their instructions (Don't forget the Gapps).
Before anything though, make a backup
Never know, might save you some time on that S4.
Click to expand...
Click to collapse
Thanks. I might try it. Dont think I have too much to lose at this point. I always try and keep my phones nice so that when I get a new one I can sell the old one for good money to help offset the cost. This really messes with that system as the phone isn't worth much now...just bought an extended battery too...was planning to keep it for at least another 6 months.
Sent from my SGH-I747M using xda app-developers app

So just a quick update. For no apparent reason the phone started working fine again. It now turns on and off just fine. I'm not going to mess around with it anymore. That's really bizzare. I'll give it a couple days and will report back if it continuous to work fine or if the problem comes back. Thanks for the input.
Sent from my SGH-I747M using xda app-developers app

[Q] Touchscreen gone mad @lockscreen

Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.

This looks like a software issue to me... Try to factory reset your device and if it still persist reflash it with PC Companion it should fix the issue. A hardware defect can't make a phone like that don't worry
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse

did it do that right out the box? or did you install anything that could have messed with that?

RevokOne said:
did it do that right out the box? or did you install anything that could have messed with that?
Click to expand...
Click to collapse
I cannot se anykind of app that I installed that would mess up the device like that? Ive installed about 15 apps and mostly "stand alone" apps like skype, sofascore and MX player. The app that closest could affect the UI is then maybe Nova launcher (got the prime verision) but I dont think it would mess up the lockscreen like that? (Or atleast it havent on any of my other devices, always felt solid and worked perfect)

It's not always about apps you installed though... There could be data files from system apps that got corrupted and caused the issue.

Do you have glove mode on at all? The screen is very sensitive, it could be some conductive dirt on the screen. I tested my Z1C in the shower, a drop of water rolling down the screen is enough to open the notification area or scroll a website in chrome.

Did you see this?
http://forum.xda-developers.com/showthread.php?t=2643078
I think this is a hardware issue.
This happens more often if you use some sort of flip case (I had roxfit).
Now I have only a screen protector with hardcase i have still lockscreen ghost touches but less.
To fix it just clean the display with cloths or something you prefer.
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse

Okay, this is starting to be interesting. I actually did a factory reset three days ago and now this phenomenon haven't happened since before the reset. Though I must admit that Im not sure if I noticed the problem before mounting the Muvit Easy Folio case since I got the case the day after I got the phone. Unfortunately I have not had time to reinstall all apps that I had before the factory reset so for now my phone is not really comparable with the device it was three days ago. After the weekend I will probably know more since I will have had more time testing and installing all the former apps (then I can uncheck that variable). I hope its not the case since I have not found any other case that's lime and also cover the screen, though It also looks like a possible troublemaker (according to delimanyak23 and the thread)
time will show, I'll be back when Ive done some more research

This happened to me but in homescreen. I just turned off the screen. Wipe the screen with my tshirt for 2-3 secs and viola problem gone. Weird but it works
Sent from my D5503 using Tapatalk

My wife also has that issue. Her phone was factory reset but still the same and as it was seen by the shop who sold it to us, the phone will be replaced today. We will see if it happens with the new phone.
Nb : glove mode is off, no screen-protection used, a protectiln case is used but i don't know what model it is. I'll you the update after trsting the new phone.
Sent from my GT-I9506 using xda app-developers app

[Q] Tab S 8.4 will not auto-rotate screen! Stuck on portrait.

I just got the Tab S 8.4 yesterday and I am trying to figure if I am missing something. My screen will not rotate, it will stay in portrait mode all the time, it will not go to landscape mode on anything...youtube, internet, gallery, etc. Yes...the SCREEN ROTATION is on in settings. I have turned it on and off and still nothing. I even went ahead and did a reset. Still nothing.
Am I missing something?
Probably not, just need to return it. Something might be wrong with its hardware or software that will not make the screen rotate.

Is screen rotation highlighted when you pull down the notification panel? If it is download SENSOR BOX FOR ANDROID from play and see if the orientation sensor is working.

ashyx said:
Is screen rotation highlighted when you pull down the notification panel? If it is download SENSOR BOX FOR ANDROID from play and see if the orientation sensor is working.
Click to expand...
Click to collapse
Screen Rotation is highlighted when I pull down the notification panel. I will download the app and check it out. I mean, what can I do anyways if it does show that the sensor is working correctly?

Are you using a different launcher?

javisuhfiks said:
Screen Rotation is highlighted when I pull down the notification panel. I will download the app and check it out. I mean, what can I do anyways if it does show that the sensor is working correctly?
Click to expand...
Click to collapse
at least you will know the hardware is working. You could also try SET ORIENTATION from play to see if you can force it.

ashyx said:
at least you will know the hardware is working. You could also try SET ORIENTATION from play to see if you can force it.
Click to expand...
Click to collapse
Set orientation did work. It did change the orientation of the screen from portrait to landscape. But it stood that way, meaning everything was either going to be stuck in portrait mode or landscape.
As for the launcher...its stock touchwiz. I have not tried any other launchers.

What was the result of the sensor test?

ashyx said:
What was the result of the sensor test?
Click to expand...
Click to collapse
im not home with the tablet yet. All those things I did yesterday night. I will try the sensor test first thing when i get home.

Ok, I downloaded app and no good. The gyroscope sensor did not move correctly. The accelerometer sensor showed me the worse. The ball just rolled to the top right corner and stood there. Did not move at all, even when I slam down on any direction. Returning this tablet.
Thanks everyone.
Sent from my SM-N910T using XDA Free mobile app

I bought an Open Box for about $90 off from Best Buy, the 10.5 Tab S, and had the same issue with no rotation of screen. I only tested it with other programs that will change orientation for you, and it worked then, but not automatically, only when using the app. I checked all settings, including accessibility, I flushed the cache using the Recovery mode, but no luck. I did get lucky though at Best Buy, as they were awesome and ended up giving me a brand new one in exchange, without any additional charge. There may be some manufacturing defects in the sensors that are causing these issues. Good luck to you too sir.

Ive seen it said that some people, who've had the same problem, gave the tablet a sharp slap on the back to fix it.

ashyx said:
Ive seen it said that some people, who've had the same problem, gave the tablet a sharp slap on the back to fix it.
Click to expand...
Click to collapse
My Samsung Galaxy Tab S 10.5 just exhibited the same problem today. A sharp slap to the back of the tablet did fix it...
Thanks.

i know this thread is 1 year old however i purchased a brand new S2 8 inch tablet from canada computers and it too will not rotate the screen on its own. If i use a 3rd party software it has no issues rotating but it stays that way until i rotate it otherwise manually. Brand new less than 1 day old and i already have to warranty it with Samsung disappointed that such a premium tablet having an issue out of the box. Also all sensor software in install all indicate there are no sensors installed.
Edit: ok now everything works great and all sensors work now on Sensor Box. I had to do a hard cache reset of the cache partition using that dos look alike menu at startup.

gabbie1977 said:
i know this thread is 1 year old however i purchased a brand new S2 8 inch tablet from canada computers and it too will not rotate the screen on its own. If i use a 3rd party software it has no issues rotating but it stays that way until i rotate it otherwise manually. Brand new less than 1 day old and i already have to warranty it with Samsung disappointed that such a premium tablet having an issue out of the box. Also all sensor software in install all indicate there are no sensors installed.
Edit: ok now everything works great and all sensors work now on Sensor Box. I had to do a hard cache reset of the cache partition using that dos look alike menu at startup.
Click to expand...
Click to collapse
You did a factory reset.

ashyx said:
You did a factory reset.
Click to expand...
Click to collapse
This confuses me since the Android settings Backup / Restore has "Factory Reset" which I did twice and it didn't work, then I pressed power button, volume up and home button to bring up the other menu on bootup and selected the format cache partition option. This resolved the issue and was happy I didn't loose my data unlike the backup/restore had wiped all my data. Is that still considered a factory reset? I did see the option to factory reset but didn't select it, I opted to try the cache partition instead which I was glad had worked. Saved me from taking my new unit back to be repaired.

theres an app called bubble level (spirit level) i used to re-calibrate my sensor since there isn't a built in way anymore, if the slapping doesn't work or you don't wanna risk it try that.

[Q] Auto rotate does not work.

Hi Guys,
So I got my M9 yesterday and its awesome. The ony problem is that it does not auto rotate.
I have turned auto rotate on and off, no diffrence.
I have done the G-sensor calibration tool in display settings. The top bar does not move (Guess thats the problem one).
I have loaded the phone up in safe mode and done the G-sensor thing. Still not working.
The only time the screen rotates is when a app forces it to rotate. like in a game, camera app, and youtube.
I only noticed this late last night.
I have yet to do a factory reset as I am at work. Once home I will give it a try.
Any one got any ideas?

Sense never rotated whilst sober..

So I have done a factory reset. No change.
Got it at 3 (UK), they said I can do a swap.
Hopefully 2nd device will will rotate...

jauhien said:
Sense never rotated whilst sober..
Click to expand...
Click to collapse
Not fully true, i think Sense 3.5 had it, but they removed it again after.
Could be 4.5 too, tho i'm not 100% sure, but i remember back with the Sensation that eventually a new Sense came that allowed rotation of Sense itself.

You're talking about Manila yeah? it was modded i.e. not that much sober..

I've got exactly the same issue on a UK SIM-free model. The Motion Launch gestures don't work either.
Did you get the issue sorted?

I got it swapped for a new device which works.
From what I understand the sensor was just broke. Don't know how though. It didn't seem like it was a software problem but more a hardware issue.
3 did the exchange after they had a little play with it. Was a quick swap.

That's good mate, I'm glad Three sorted it out for you.
Hope Amazon can help me out!

What a shame, sham
I have the same problem only I bought a privacy screen from Otterbox. I really dont want to swap for the Auto Rotate and G Sensor problem only to purchase another screen (Which I applied flawlessly). I have the Verizon HTC M9 Brand out of the box I had these issues. Its annoying when playing a game or trying to take a picture for it not to auto adjust the orientation. I've done the factory restore as the HTC rep suggested after I told him this happened out of the box I really feel like these support people don't listen to what the users are saying. Now I'm supposed to go back to my Verizon carrier and swap phones to setup again for the 3rd time... ridiculous!
Sidenote: this phone gets way too hot and the picture quality/stabilization is worse than the M8
lexx790 said:
Hi Guys,
So I got my M9 yesterday and its awesome. The ony problem is that it does not auto rotate.
I have turned auto rotate on and off, no diffrence.
I have done the G-sensor calibration tool in display settings. The top bar does not move (Guess thats the problem one).
I have loaded the phone up in safe mode and done the G-sensor thing. Still not working.
The only time the screen rotates is when a app forces it to rotate. like in a game, camera app, and youtube.
I only noticed this late last night.
I have yet to do a factory reset as I am at work. Once home I will give it a try.
Any one got any ideas?
Click to expand...
Click to collapse

htc one m9
I got the same thing my auto rotate work then stop working have re set my phone 3 time and it happening but my bf got same phone but he his don't

This may sound funny..I had the same issue with my new M9. Had it for about 3 weeks then the problem occured. I tried these steps to no avail:
1. Restart
2. remove installed apps
3. Calibrate
4. Calibrate on Safe mode
5. Reset phone to Factory
I was about to call HTC until I saw another dude posted an unusual solution.. I didn't pay attention to him because it was silly but it did fix mine.
During calibration, I noticed that the top sensor is not moving, only the one at the bottom.. WHat I did, While on the calibration page, I dropped my phone about 6 inches to the carpet..did it twice until you see the top sensor also move.Then do the calibration..I have a dot view case so I would prefer u to drop the corner with a protective case on it...
If you have warranty and you have timne, then call warranty support...
Cheers..

Marcel41 said:
This may sound funny..I had the same issue with my new M9. Had it for about 3 weeks then the problem occured. I tried these steps to no avail:
1. Restart
2. remove installed apps
3. Calibrate
4. Calibrate on Safe mode
5. Reset phone to Factory
I was about to call HTC until I saw another dude posted an unusual solution.. I didn't pay attention to him because it was silly but it did fix mine.
During calibration, I noticed that the top sensor is not moving, only the one at the bottom.. WHat I did, While on the calibration page, I dropped my phone about 6 inches to the carpet..did it twice until you see the top sensor also move.Then do the calibration..I have a dot view case so I would prefer u to drop the corner with a protective case on it...
If you have warranty and you have timne, then call warranty support...
Cheers..
Click to expand...
Click to collapse
Thanks. I can confirm this works. My top sensor was doing the same thing, i just slapped the phone in my hand about 10 times until that top sensor budged, then calibrated. rotate works now. :good:

Marcel41 said:
This may sound funny..I had the same issue with my new M9. Had it for about 3 weeks then the problem occured. I tried these steps to no avail:
1. Restart
2. remove installed apps
3. Calibrate
4. Calibrate on Safe mode
5. Reset phone to Factory
I was about to call HTC until I saw another dude posted an unusual solution.. I didn't pay attention to him because it was silly but it did fix mine.
During calibration, I noticed that the top sensor is not moving, only the one at the bottom.. WHat I did, While on the calibration page, I dropped my phone about 6 inches to the carpet..did it twice until you see the top sensor also move.Then do the calibration..I have a dot view case so I would prefer u to drop the corner with a protective case on it...
If you have warranty and you have timne, then call warranty support...
Cheers..
Click to expand...
Click to collapse
u make my day, i was one week thinking i can't fix it and will use it without auto rotated because it works only in one direction and then i read about here to hit my phone and boom it works in all direction!!! :good:
thanks!!