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Root developers are saying don't take the updates. Few people are reporting that the updates made anything better. Don't take the updates if you can help it.
Follow the instructions below, and report back with your phone info (carrier, variant, software version, etc.). Also report if updates were successfully blocked, or if they installed anyway, or if you just get a nag screen. Thanks!
If your phone has already downloaded the update and is trying to install it, follow the advice here. This won't work for AT&T phones because they removed recovery mode.
Start here:
Get debloater (works without root!) and set up your computer so you can run ADB and connect with your phone. You may need to install the LG United Mobile Driver.
Please donate to the Debloater developer, gatesjunior! Debloater has made this so much easier!
There are many packages you can block that will improve the performance and battery life of your phone (see my blocked.txt below), but the packages you want to block that will hopefully prevent updates are:
LGDMSClient.apk (Blocking breaks WiFi calling setup on Sprint only.)
LGUpdateCenter.apk
LGFOTA.apk Two users reported calls going straight to voicemail with this blocked.
LGLDB.apk I don't know if it's related to updates but it seems to be MLT spyware.
Not all carriers will have all these files, but block what you do have and report any problems so I can update this post with what works and what doesn't
Carrier specific files:
Sprint users may want to block:
Sprint_Installer.apk
ItsOnService.apk
ItsOnUID.apk
Tierez reported that blocking the ItsOn files breaks WiFi. They also reported that blocking LGDMSClient.apk broke the WiFi calling setup screen.
Verizon users should block:
VerizonIgnite.apk, It's a post-sale bloatware installer. Thanks alan242!
@JeffXT inadvertently blocked a Verizon file that enabled tethering.
AT&T users should block:
WildTangent.apk
T-Mobile users should block:
AdaptClient.apk
This will break the software update screen in about phone and so far has prevented my phone from trying to update. My AT&T H810 hasn't tried to update and I can't force it to update since I blocked LGDMSClient.apk, but it seems we can't be too safe in preventing forced updates so leave no questionable package unblocked!
Something I also did during setup was to not agree to the optional LG EULA that would have allowed app updating. I've also blocked:
LGStartupEula.apk
LicenseProvider.apk
UnifiedEULA.apk
Don't block LGSystemServer.apk, it breaks notifications and other stuff (LED, sound, and vibration).
Autoprime is listing which software versions are updating the firmware to V1 here.
Good luck!
Don't block LGSystemSetup.apk or LGSetupWizard.apk! You'll need it to run if there phone gets reset. Ignore the blocked.txt file below.
phineous said:
After seeing the mysterious "security enhancements" mentioned in the AT&T release notes on the July 1st update I think it's important to prevent further updates incase they break future rooting methods. Also, why take their update if it's not shown to improve performance? Come on! There's an update to Uber, but no mention of touch screen fixes?!
FIrst, get debloater (works without root!)and set up your computer so you can run ADB and connect with your phone. You may need to install the LG United Mobile Driver.
There's a ton of packages you can block that will improve the performance and battery life of the phone, but the package you want to block to prevent updates is LGDMSClient.apk. This will break the software update screen in about phone and so far has prevented my phone from trying to update.
Good luck!
Click to expand...
Click to collapse
Just a quick heads up (might just be me, might be US Cellular in general....I am not sure) I went through and did this after hearing about different companies basically force feeding their clientel these OTA Updates and even though I did it all right down to the letter and did not skip anything my US991 still went ahead and did a forced update to 10c (not sure why or even when it did this, just know that it did at some point).
Hopefully they are not blocking any exploits with this stupid 10c update (which I assume they did as my device was running buttery smooth and had no issues that would have needed an update in order to correct).
Z3ldaFan88 said:
Just a quick heads up (might just be me, might be US Cellular in general....I am not sure) I went through and did this after hearing about different companies basically force feeding their clientel these OTA Updates and even though I did it all right down to the letter and did not skip anything my US991 still went ahead and did a forced update to 10c (not sure why or even when it did this, just know that it did at some point).
Hopefully they are not blocking any exploits with this stupid 10c update (which I assume they did as my device was running buttery smooth and had no issues that would have needed an update in order to correct).
Click to expand...
Click to collapse
Sorry to hear it didn't prevent your update.
I've added more files to block, and one to unblock in the OP.
phineous said:
Sorry to hear it didn't prevent your update.
Try blocking LGUpdateCenter.apk also. My AT&T H810 hasn't tried to update and I can't force it to update since I blocked LGDMSClient.apk. Seems we can't be too safe in preventing forced updates so leave no questionable package unblocked!
Something I also did during setup was to not agree to the optional LG EULA that would have allowed app updating. I've also blocked:
LGStartupEula.apk
LicenseProvider.apk
UnifiedEULA.apk
I've attached a Debloater blocked.txt that shows all the packages I've blocked.
Click to expand...
Click to collapse
No worries, it just is what it is (yeah I was angry about it, but not like I can do anything about it). I will certainly go through and block the rest of the applications that you mentioned though so hopefully I can prevent any future aggravations caused by these damn self-updates. Thanks for posting how you went about it and letting us know that (so far at least) it is going according to plan.
Holy Cow! I thought T-Mobile was bad with the bloat but jeez....AT&T makes our bloat look like....well, I dunno it's still bloat, but we've got a LOT less of it lol. I use the debloater tool, but UX 4.0 isn't that bad by its self. I removed all the T-Mo stuff and that's about it.
Thanks!
painedglass said:
Holy Cow! I thought T-Mobile was bad with the bloat but jeez....AT&T makes our bloat look like....well, I dunno it's still bloat, but we've got a LOT less of it lol. I use the debloater tool, but UX 4.0 isn't that bad by its self. I removed all the T-Mo stuff and that's about it.
Click to expand...
Click to collapse
Did removing the TMobile bloat affect wifi calling?
G4'ed it!
Not at all, less lag and a bit smoother. Battery lasts longer since apps that drain the battery are disabled. Just be smart about what you disable. It has a search feature, so I'll search for say "tmo" any apk or service with that search term in it will show up in the list, disable it and move on to the next apk/service. You dont even need to reboot, you can watch them get disabled in real time.
I just bought my second G4, trying the phone again. It is another Verizon model.
People raised interesting points about holding off on updates, in case it makes root more difficult, so I got the Debloater tool (that is awesome!) and tried to block the items listed in the original post.
With Verizon, I don't see an entry for "LGUpdateCenter.apk", so I could not block that one. I hope the remaining 5 will be enough to keep the update at-bay for now.
phineous, that's an interesting point about the optional LG EULA. I agreed to something from LG during initial setup today, I guess I didn't give any real thought to not agreeing.
I have not yet applied anyone's complete Debloater list, I guess I'm not quite brave enough for that just yet. I only went through and disabled things I could identify and knew I wouldn't need at the moment.
How many apks does the AT&T G4 have? My Tmobile has 273.
Replacing my earlier post, to avoid confusion: Verizon messed up something on my line. After a day, they got it fixed, and now I can use Advanced Calling on my G4, still with the original software (having not gotten the recent update). Everything seems to be working now.
RedOCtobyr said:
Replacing my earlier post, to avoid confusion: Verizon messed up something on my line. After a day, they got it fixed, and now I can use Advanced Calling on my G4, still with the original software (having not gotten the recent update). Everything seems to be working now.
Click to expand...
Click to collapse
What's your Baseband Version and Build number? I'm buying the Verizon G4 this Saturday and would like to know if I have the OTA out of the box.
GUGUITOMTG4 said:
How many apks does the AT&T G4 have? My Tmobile has 273.
Click to expand...
Click to collapse
I don't remember how many it came with originally, but I've blocked 85 out of a total of 297. I've probably installed about 57. I would guess around 240 originally.
flamadiddle said:
What's your Baseband Version and Build number? I'm buying the Verizon G4 this Saturday and would like to know if I have the OTA out of the box.
Click to expand...
Click to collapse
Don't let the salesperson set up the phone! They seem to delight in downloading updates. I'd keep the phone off or at least disable WiFi till I could connect it to a computer and Debloat it.
Good luck!
phineous said:
Don't let the salesperson set up the phone! They seem to delight in downloading updates. I'd keep the phone off or at least disable WiFi till I could connect it to a computer and Debloat it.
Good luck!
Click to expand...
Click to collapse
Yeah, that's the plan. I'd just like a frame of reference so I know if all my efforts to prevent the OTA work or if I was defeated before I even got the phone.
phineous said:
I don't remember how many it came with originally, but I've blocked 85 out of a total of 297. I've probably installed about 57. I would guess around 240 originally.
Click to expand...
Click to collapse
Wow 85 is such a relief I blocked just 34. At least it does not get high temps now.T-mobile seems to add much lesser bloat indeed. My 273 include around 40 downloaded apps.
flamadiddle said:
What's your Baseband Version and Build number? I'm buying the Verizon G4 this Saturday and would like to know if I have the OTA out of the box.
Click to expand...
Click to collapse
See attached. I believe the item of interest, relative to the OTA, is the Software Version. The new one (updated) ends in 611A, I think.
They did a brief setup at Best Buy for me. I Factory Reset when I got home, then Debloated the items that would start the update:
http://forum.xda-developers.com/g4/help/how-to-prevent-updates-g4-t3148650
But it wasn't until the next day, after another Factory Reset, that I forgot to Debloat those immediately, and had turned on the WiFi. I noticed when the update was halfway downloaded. Turned off WiFi, and turned on Airplane Mode, until I was able to Debloat the offending items.
No updates stuff since then, several days ago, even with WiFi on.
RedOCtobyr said:
But it wasn't until the next day, after another Factory Reset, that I forgot to Debloat those immediately, and had turned on the WiFi. I noticed when the update was halfway downloaded. Turned off WiFi, and turned on Airplane Mode, until I was able to Debloat the offending items.
No updates stuff since then, several days ago, even with WiFi on.
Click to expand...
Click to collapse
Look at how sneaky the carriers are now! It's a good thing the devs are being quiet about their root method.
RedOCtobyr said:
See attached. I believe the item of interest, relative to the OTA, is the Software Version. The new one (updated) ends in 611A, I think.
They did a brief setup at Best Buy for me. I Factory Reset when I got home, then Debloated the items that would start the update:
http://forum.xda-developers.com/g4/help/how-to-prevent-updates-g4-t3148650
But it wasn't until the next day, after another Factory Reset, that I forgot to Debloat those immediately, and had turned on the WiFi. I noticed when the update was halfway downloaded. Turned off WiFi, and turned on Airplane Mode, until I was able to Debloat the offending items.
No updates stuff since then, several days ago, even with WiFi on.
Click to expand...
Click to collapse
Exactly what I needed. Thank you! :good:
flamadiddle said:
Exactly what I needed. Thank you! :good:
Click to expand...
Click to collapse
You are welcome! Please report back if discover any problems or other files to block.
Hello ! i just flashed the KDZ file of oficial marshmallow 6.0 android for D855 LG G3 . Now this stupid app generates me 0.12 eurocents cost for every time i reboot the phone or swap the sim .... i now have over 1 euro cost only for this app .....HOW THE HELL do i turn this app off ? I am rooted but can't uninstall the stupid AV MCafee . If i try to contact support after completing the file it gives me a 505 error on theyr website. What is the default pin of this **** app ?? The phone is mine , i have the box and everything. When i go to this app it requires a 6 digit pin but i don't have a account and i don't know how to turn it off (i am rooted).
Drewmk20 said:
Hello ! i just flashed the KDZ file of oficial marshmallow 6.0 android for D855 LG G3 . Now this stupid app generates me 0.12 eurocents cost for every time i reboot the phone or swap the sim .... i now have over 1 euro cost only for this app .....HOW THE HELL do i turn this app off ? I am rooted but can't uninstall the stupid AV MCafee . If i try to contact support after completing the file it gives me a 505 error on theyr website. What is the default pin of this **** app ?? The phone is mine , i have the box and everything. When i go to this app it requires a 6 digit pin but i don't have a account and i don't know how to turn it off (i am rooted).
Click to expand...
Click to collapse
i have never use this app but it is interesting that you can not uninstall it with root.
can you try sdmaid? because i can remove it with sdmaid.
I managed to uninstall it with another app from the playmarket the one with a red bin on a white background logo (root uninstaller) ! Hallelujah ! alas no more pointless bill costs !
In this case that you had, that app seems quite shady indeed, Why would a Antivirus/Security company make you pay to reboot your own device?
Glad you figured it out. i always debloat my rom from all the crapware that companies push with a rom.
There are many options to uninstall such stuff, and even easier if you rooted, personally i use ROM Toolbox Pro, or Titanium.
dj69holland said:
In this case that you had, that app seems quite shady indeed, Why would a Antivirus/Security company make you pay to reboot your own device?
Glad you figured it out. i always debloat my rom from all the crapware that companies push with a rom.
There are many options to uninstall such stuff, and even easier if you rooted, personally i use ROM Toolbox Pro, or Titanium.
Click to expand...
Click to collapse
Before uninstalling i took Titanium but the app failed to uninstall McAfee Antivirus (not enough permisions) thow Root was granted !
Drewmk20 said:
Before uninstalling i took Titanium but the app failed to uninstall McAfee Antivirus (not enough permisions) thow Root was granted !
Click to expand...
Click to collapse
Oh thats strange, was it the Free or Pro version of Titanium?
But either way, its good that you managed to get rid of that.
Bought a used LG G3 and upon factory reset, I got a notice for an SMS charge. Didn't know it was McAfee. But the phone kept running hot and battery draining fast. As much as 25% an hour. Had to use BetterBatteryStats determine that McAfee was the problem. Removed it and voila, phone runs like new again.
Hi guys, my D855 running V30B EU
I'm in Viet Nam and I confirm this stupid cost.
I just realize that my money was deducted like hell since I'm playing with new kernel to customzie it (I need to restart phone more).
I call to service provider and operator said that my phone is sending roaming sms.
They just tell me 3 last digit receiver number is "035" and recommend me to check all apps in my phone.
I checked my phone but I cannot find something "strange". Search in google and no help.
So lucky, I found an old thread in General section: http://forum.xda-developers.com/lg-g3/general/25p-activation-charge-mcafee-g3-uk-t2816990
daleski75 said:
Just a warning for everyone from the UK it looks like McAfee in all their wisdom send a SMS to an american number (001 925 353 9035) for each and every time you reset the phone or activate McAfee.
Not sure if this affects our fellow european customers.
Click to expand...
Click to collapse
You can see (001 925 353 9035)
I restart my phone again and yes, my money was deducted again.
Now, I removed McAfee and nerver lost more money for that sh!t again.
no14me said:
Hi guys, my D855 running V30B EU
I'm in Viet Nam and I confirm this stupid cost.
I just realize that my money was deducted like hell since I'm playing with new kernel to customzie it (I need to restart phone more).
I call to service provider and operator said that my phone is sending roaming sms.
They just tell me 3 last digit receiver number is "035" and recommend me to check all apps in my phone.
I checked my phone but I cannot find something "strange". Search in google and no help.
So lucky, I found an old thread in General section: http://forum.xda-developers.com/lg-g3/general/25p-activation-charge-mcafee-g3-uk-t2816990
You can see (001 925 353 9035)
I restart my phone again and yes, my money was deducted again.
Now, I removed McAfee and nerver lost more money for that sh!t again.
Click to expand...
Click to collapse
Nice to see my post is still helping even after all this time.
Im using a HTC 10 (EU variant). Today i was scrolling through "Netguard" (if you dont know it, its an app to prevent other apps from internet access), since i configured it to show system apps it displays way more apps than the normal app overview in the settings. In there i found an app called "RootPA" and one called "root", which seems strange since i didnt unlock the bootloader or root on my own. The details in the RootPA entry say "com.gd.mobicore.pa", no idea if thats helpfull to determine the origin of this mysterious app.
Can you help me with this?
Did you Google it?
I did, but the results were not realy usefull. I found someone with a modded Galaxy S3 who deleted a RootPA on accident and broke stuff, but that ssems unrelated. Are there any things i could do to find out more about the app installed on my phone without root?
I cant say its something I've ever seen. If this person in the past removed it, and it broke stuff, that would suggest that it may have been a system app and he was rooted. From what I managed to find on google, it is part of a security suite (mobicore) used by networks to monitor what the state of the phone is, presumably incase something happens, and it was the user fault, and they know for a fact because they have logs of what the phone has done.
[ACCESS_NETWORK_STATE] Allows applications to access information about networks
[INTERNET] Allows applications to open network sockets. (i.e send information)
[READ_EXTERNAL_STORAGE] Allows an application to read from external storage.
[READ_PHONE_STATE] Allows read only access to phone state.
A friend of mine got his HTC 10 2 days ago, ill ask him to look for this app. Its unlikely we would have the same virus/whatever installed.
Edit: He just reseted his 10 (due to missing language options, but thats another topic), but still found "root" and "rootPA" on his phone, so its preinstalled (although i still dont understand whats its purpose).
RootPA is provides service for provisioning secure applications that run on ARM trustzone and t-base OS (formerly mobicore). It is preinstalled in some vendors Android devices (search for this string on the internet: htc-devices-to-incorporate-trustonic-t-base-tee), but mostly unused as far as I know. The source code of some versions is available on the Internet (e.g. on github /Faryaab/android_hardware_samsung_slsi_exynos5410/tree/master/mobicore/rootpa).
It has nothing to to with rooting or unrooting the device.
PA route is very dangerous I had some I have somebody who has hacked into my phone through this particular program so to speak I have a lot of issues right now with my phone trying to get them off of my phone and this seems to be the root cause or the start of it have anybody knows how I can clear my phone and my Ram from the Vicious hacker I appreciate it I'm tired of being watched and recorded everything I do
Illfidusoon12 said:
PA route is very dangerous I had some I have somebody who has hacked into my phone through this particular program so to speak I have a lot of issues right now with my phone trying to get them off of my phone and this seems to be the root cause or the start of it have anybody knows how I can clear my phone and my Ram from the Vicious hacker I appreciate it I'm tired of being watched and recorded everything I do
Click to expand...
Click to collapse
PA route..... .rootPA ......2 different things. Hacked ? Unlikely, I think some OCD is kicking in. Want to be clean? RUU the device and do not restore anything
I've never seen this "app" before. It just appeared today. Looks like it was pushed down from Sprint. It's called simply "Carrier Call Utility" and the icon is the Sprint logo. Version 6.0.015
It can't be opened, stopped, or uninstalled.
Does anyone know what it is? Is it new or did I just not see it before?
Carrier Call Utility
I do hope someone comes up with an answer for this. I just this morning (04/08/17) saw that it had "successfully been installed" on my phone as well. I have an ex son in law who installs imsi catcher quality spyware on the phones of his ex family members, so it is especially worrying for me. I can't imagine that it is something I need since the phone has worked fine without it all this time, so even if it's not something dangerous, it is 17.45mb of space being used by something utterly without merit at best and a liability at worst...
Anyone have any ideas? Talking to Sprint is not likely to get an answer that makes any sense.
It appeared on my phone too. Really annoying. I tried to find out what it is online, and finding nothing but this thread, I decided to just pull its plug if I could. I went into Settings, General, Apps and found it there. "Force Stop" and "Uninstall" weren't active for this app, so I clicked on the upper right dots and was able to disable the app that way. It showed way too many permissions for it to access my files and information anyway, which never makes me happy. It said that all data would be lost if I did, and asked if I wanted to revert back to the old app. Since I didn't ASK for this app, I clicked okay for it to remove and replace it. The app was replaced with the old Sprint Zone app. Which I never used anyway.
I check my phone just now, 4/11/17, I don't have this app....
I have Boost Mobile and just now it was force installed and a message said boost zone is now my boost. I unistalled app update for carrier xall utility and unindtslled my boost and carrier call utility disappeared but nothing shows in uninstalled apps. I cleared my browsers cache and rebooted phone.
Update to my reply: It has reinstalled on my lgk3 phone three times now. I uninstall "my boost" which reverts back to "boost zone" which gets of call carrier utillity from my installed apps. But it just reinstalls again later.
Maddwoodsman said:
I have Boost Mobile and just now it was force installed and a message said boost zone is now my boost. I unistalled app update for carrier xall utility and unindtslled my boost and carrier call utility disappeared but nothing shows in uninstalled apps. I cleared my browsers cache and rebooted phone.
Update to my reply: It has reinstalled on my lgk3 phone three times now. I uninstall "my boost" which reverts back to "boost zone" which gets of call carrier utillity from my installed apps. But it just reinstalls again later.
Click to expand...
Click to collapse
Have to agree with Annoyed Too; it is another version (maybe?) of the Sprint Zone app, which like Annoyed Too, I never used. I never even opened it to see what it supposedly did. I can force stop mine after doing the reversion back to original app, but this is almost as annoying as Sprint Optimizer, the function of which is evidently to eat your battery. That's another one I have to keep force-stopping and can't get rid of...
I have boost mobile too and lookout security said it was safe to install
Bubbles602 said:
I have boost mobile too and lookout security said it was safe to install
Click to expand...
Click to collapse
Oh, I'm sure it's safe enough, as it is a Sprint program, but the point is that it is there taking up resources and space with little if any benefit to the phone user. It is 17.45MB of uselessness that I'm certain no more than 0.5% of the population will ever even open to access and about 10% of THAT number will never use at all. I actually don't know a single person that has used Sprint Zone for anything, ever! More than half the people I speak to regularly have Sprint and none of them ever uses it; most of us have no real idea what it is supposed to be for, lol!
When I uninstalled the updates, it reset itself back to the old Sprint Zone.
Same thing happened to me. I have Boost Mobile so the app on my phone is called My Boost. I reverted back to the factory version yesterday (Boost Zone) and discovered that such reversion only lasts 24 hours. My Boost was reinstalled. Looks like I need to root, though I don't want to because I bricked my previous phone.
I've never rooted a device simply because I figure that what you said would be exactly what would happen to me; the device would be a paperweight at the end of the process. I just wish we had a little more control over what ends up on our phones. If we wanted the particular software, we would research the apps, choose apps useful to us as individual users and install them ourselves. It seems like they would get that the fact that we didn't do that means we don't want the app on our devices. Of course, what WE want rarely plays a role in what the carrier companies decide to clutter up our phones with...
It just popped up as an update on my phone a little bit ago. I pressed on it and it disappeared. Had to go into settings to find it. This is the only link that comes up when I googled it. Then I had a notification pop up saying is the new Sprint Zone. I'm about sick of these updates and random stuff being added to my phone without my permission. Hell, I have an S6 so I can't install a sd card for more space so please stop. We should be allowed to delete applications as we please unless they are really needed period.
So, since I've got this over monster I've had a shocking number of issues. From sudden influx of crap followers online, people sending photos of some of those little people some people keep as pets.
But, it was probably a month in kept getting restarts that left my wall paper different, noticed key guard was in the running processes and Samsung wasn't able to give me much info at all.
Frequently my antivirus Would randomly flag some huge archive that would appear in Google vending folder and for some reason my weather app for my gear fit updated EVERYDAY
Today a series of unfortunate events and my phone did a factory reset shortly after a drop. I actually find that interesting because I don't know the drop or one of my...well call them gremlins. (Let's face it most of things i have attributed are probably just me going into PTSD blah blah blah... )
But today Turn process I did streamline to get Nic cards logging up and go and build to set up a good firewall get ad blockers going but I wanted to see what happened. And I go my weather app eventually.
And for some reason over in reddit they tend to think permissions like this are normal (I know Samsung's calculator is more than a calculator but mine once had almost every permission with about 800MB storage taken up.
So, This weather app seemed a little abnormal look up the IP address, looked up the company and, I looked furlough their partners for Samsung and Knox (didnt Find the one)
Just a quick assumption;
This module has the Hotspot 2.0 and REALLY likes its certificates. I noticed the option to share Your Wi-Fi with someone is always default toggle on.
If you scroll through the websites what we do you see that they are very proud that they have the edge one of the largest threat assessments for everybody when hop away from 1 of their servers , how many of them there are etc. And I Have this feeling that my device is actually just a nice little go between allowing others access to the internet while gathering their data points.
I can't actually post links but if you do their site plus this thing takes you right to the talk about their platform. Gove the data that goes through phones, that is good for anything from Cambridge analytica code level stealing countries to just figuring out how stable and great 5G is
/us/en/
what-we-do/intelligent-platform
I've seen the Address actually go by in my primary bp and add blocker but that 1 doesn't give me per app metrics so not sure what else goes to them.
Also, suddenly I think I know at least partially why they don't want flashed ROMS(?), at least yet.
I'd actually really like to know if anyone else, specifically related to 5G sees these also. Given the timing of that release device and anal FMRi weather app there. And for some reason even though I use a little cheaper company gives me unlimited data they have swapped my network several times between bigger company the smaller company. Its same towers and stuff usually so no big deal but, doesn't normally do that. (Have noticed that actually from the Galaxy store I see that quite often, but the "same" download from play store different version number less permissions)
(By the way hello this is the 1st device actually looking to rooting, prior the risk of that access to someone else was too much. Thanks for letting me join the community, I do hope I catch on quick ans don't drive any one too crazy)
(I tried to add in pictures of the weather app permissions and everything but can't post pictures either)
A drop shouldn't cause a factory reset... if it was caused by software you have an apk(s) that are trashware.
A 3rd party launcher put mine in a boot loop... twice.
If you did a recent firmware update it may have corrupted that load, reload as you did.
A virus or trojan are suspect as well. Run Malwarebytes and Trojan scanner. Some malware may not always be detected.
If you suspect a virus after a reload be careful what you load and bring into the system including the on SD card and any backups. Start with the base load and add only apps from Playstore at first. Go from there if it runs ok. Be wary of updates, one at a time, look for issues as you progress.
Same with backup data... if it's there you'll need to isolate it or dump all the data.
Use a package disabler like PD MDM to block bloatware from running and to troubleshoot.
blackhawk said:
A 3rd party launcher put mine in a boot loop... twice.
If you did a recent firmware update it may have corrupted that load, reload as you did.
Click to expand...
Click to collapse
I was worried so, as I'd never seen it i just know these things actually include that hardware backed encryption. I had worries that I had knocked that loose and might have issues with it later. (Accelerometer is off bit it seems now)
I can say likely:
1. Third party lock screen with data wipe. Not highly reviewed but was but trashy. May have accidently in the tussle woke the screen with motion and performed a wipe.
2. Package disabled. I play with what I can get away with disabling. Some Knox stuff is bit touchy.
3. I'd managed to start process of adding a second secure folder on a secondary profile. It hadn't like it but stayed working.
Or combo 2 & 3 but lock screen most likely I'd say
HungryRobotics said:
I was worried so, as I'd never seen it i just know these things actually include that hardware backed encryption. I had worries that I had knocked that loose and might have issues with it later. (Accelerometer is off bit it seems now)
I can say likely:
1. Third party lock screen with data wipe. Not highly reviewed but was but trashy. May have accidently in the tussle woke the screen with motion and performed a wipe.
2. Package disabled. I play with what I can get away with disabling. Some Knox stuff is bit touchy.
3. I'd managed to start process of adding a second secure folder on a secondary profile. It hadn't like it but stayed working.
Or combo 2 & 3 but lock screen most likely I'd say
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Get a good case like the Bolt. High G impacts can cause internal damage but usually not especially if in a case.
I don't use secure folder, encryption or any screen lock especially 3rd party. Any apk you give administrator rights to lock the phone can effectively trash your OS load in a heartbeat.
Have had passwords get corrupted (rare) before and gotten totally locked out on a laptop bios.
That machine is now useless.
On Androids you can reload to recover if all else fails but a reload takes a lot of work...