[Q] Problem - M8 goes into silent mode by itself - One (M8) Q&A, Help & Troubleshooting

Hi all,
Over the last few days, very now and again, my M8 notifications can't be heard. When I check the notification volumes, they are all set to maximum, and my sound profile is still set to normal, but when I receive a text, or an alarm goes off, the phone just vibrates. I have to restart the phone to correct it, but at a random time, it'll go back to no-volume notifications. This might have all started after the recent OTA firmware update.
Can anyone help?
P.S. - Phone is not rooted.

Did you install any software since you notice the problem? It's probably an app that is causing this....easier way to find out is to clean flash your Rom and test. If everything is ok starts installing your apps.

Related

Some issues of the stock rom, is anyone else having them too?

hi guys, i got a d855 and i have some issues which i think they may be stock rom's bugs and i d like to hear your opinion. I have the latest ota V10h-EUR-XX btw.
1) Every time i restart it appears in the notification panel the "voice mate" shortcut. I remove it using the edit at far right but still it reappears every time i reboot the phone.
2) Sometimes after an unanswered call or message the screen turns on as usual but it doesnt turn off. Ofc i ve selected to shut off at 30 seconds from the settings. Even if i change the settings to like 15 seconds the screen still wont turn off unless i manually lock it. This problem fixes if i restart the phone.
3) Every time i boot my phone i get this message: "unfortunately the process com.google.process.gapps has stopped"
So is there someone else who experiences these kind of issues?
wow, these 3 bugs are new to me. haven't experienced any of those at all.
I'm on V10J global though.
You're having permissions issues.
I'd bet my left testicle that a fresh flash back to stock will fix all 3 of your issues.
+1 on the voice mate .. irritating ~
I've encountered the screen on issue - although not only did the screen stay on after a missed call, the phone also became and remained completely non-responding, no screen input registered. Had to reboot manually. It happened only once in 3 weeks though.

Silent mode goes on automatically during night

Sometime during night silent mode goes on, and it's on when I wake up. Then I have to use the slider to get the phone back on normal state. Quite annoying. Slider was in normal mode all the night. Anyone else? How to stop that behavior?
This happened to me too. Did you have Do Not Disturb settings set on your prior device and then restore the back up to your OP3? I have read that this is the cause of the problem - the old setting transfers over and there is no way to change them. I went into the global setting for app notifications and reset all apps. This worked for others and appears to have worked for me as well.
Having the same issue here.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Yes, actually I had it on on my OPO and I transferred apps from it to the OP3 using the installation wizard's nfc method. I did the reset, let's see if it did help..
I tested resetting notifications, did not help
Me too. Migrated from my old phone using the NFC transfer wizard. Old phone was setup to go to silent 10pm - 7am. It appears the setting is transferred over but at 7am the OP3 doesn't exit silent mode. I then have to toggle the switch to take the phone out of silent but still seem to have issues with notifications sounds afterwards.
I solved it by installing new custom rom and I didn't use restore function this time..
i too am having this issue. i attempted resetting all apps settings but that didn't work.
has anyone figured out how to fix this without factory reset or installing a custom rom?
Add me to the list and I set it up as a new device. Only had the phone a day before I applied the 3.2.0 update so I can't say if was happening before. Hope there is a fix for this soon.
IMO this is because Google is syncing the DND preferences from your Google account, regardless of whether you used the the whole "set up nearby device" thing
I have this issue except Silent mode automatically turns on throughout the day for me. I have factory reset my device and setup the device as new and the issue continues. Now I'm really unsure how to fix this.
Same issue and updating to 3.2.1 didn't fix it.
I've the same issue!
I've noticed that the sound (also from the notifications) can be turned on again (for that day) by switching off, and on the Alert Slider, and then adjusting the volume-sliders in settings.
I don't think it's a Google issue as I have 4 different phones on my account in the last month and none have done this. Just ordered another 6P while they were 20% off in warehouse deals so I'll swap over to this phone Monday and see if the issue follows. For now I'm playing with Tasker to reset all the volumes at 7am.
I've got the same issue. But I did not transfer any settings to my op3.
There's nothing in my "do not disturb" menu, and nowhere to set up automatic silent mode, as far as I can see.
Same issue faced, no solution or fix found up till now.
Me too facing the same problem.. Even in day time it goes automatically to silent mode. So incoming calls doesn't sound and it solves only when I restart the phone.. And after sometime the problem is occurring again and again.. Does anyone found the solution?
I had the same problem in my opo too..
Same here. Since the 3.2.1 update my OP3 sets to Silent overnight. Some has said it's True Caller Spam Blocker, but as I don't have this it's not a solution for me. Tried the usual reset but no luck. Really need a fix for this as I need to get important calls/texts overnight. Not a hardware problem that I can see as fine before update; broken afterwards, and the physical switch works very well.
Also, I've not used any restore function whist setting up.
It would be useful if people experiencing this problem could mention it on the OP support forum. I'm using the threads...
https://forums.oneplus.net/threads/do-not-disturb-notifications-problem.451989/page-7
https://forums.oneplus.net/threads/possible-bug-with-oxygen-3-2-1.455413/
yes - please do and add @oneplus to your answer to adresse OP team directly. Thanks.
This is related to OOS only, i installed custom rom CM based nd didn't face this issue. Then installed.OOS no restore setup as new device still same issue with no ringtone.
The fix should come from Oneplus

several bugs with OOS 4.0

Hi, i updated my phone to OOS 4.0 with clean install 1 month ago.
since then i have several annoying bugs :
- Bluetooth issue : my phone doesn't detect my headphone Plantronics Backbeat pro. it worked perfectly before update
- widget issue : i use a widget for calendar (business calendar) for 3 years. Now this widget disappear randomly... every time i re-add it, it disappears like 2h or 2 days after.
- I don't find a way to put my phone in vibrate mode. before i just reduced volume until it's on vibrate, but now it doesn't reduce until vibrate (minimum is like 10% volume).
The only way i found is to use "do not disturb" mode, but i don't get notification anymore...
- i also have wifi issue (slow wifi, slow play store download), but i think it started before update (even though it comes from the phone and not from my internet).
Does anyone have those problems ? it's really annoying
Thanks in advance
First tip I can give to you is to update immediately to OOS 4.0.2 because this update fixes some bugs that are present on 4.0 (but I never had problems with 4.0).
1. I think this has fixed with 4.0.2
2. I think it's a problem of that app, have you contacted the developer? Do you use Nova Launcher or stock launcher?
3. For now you can't set to silent mode the phone with the volume buttons, OnePlus has changed how the buttons work and for now that problem remains (I don't like it too, but I use the slider, it's here for something right? ). You can set the phone in vibrate mode moving the slider on the upper mode and in the settings activate the vibration
4. That problem was fixed in 4.0.2 update
So update your phone as soon as you can, the update is great
thanks for your answer ! I'll update as soon as possible then and let you know.
I use stock launcher, i'll try to add other widget to see if it comes from that app or all apps.
And about the vibrate mode, that's what i did, i use the slider at top now, but i dont get notification like that... no notification from messenger, no vibration for messenger, no led signal etc etc
I'm on 4.0.2 and have the following bugs:-
-Fingerprint reader is sometimes totally unresponsive, (not even turned on,) after a full night of Doze mode. (Not set to aggressive Doze BTW.) Pressing the power button re-enables it.
-Gmail notification doesn't disappear when you go into the email you've been notified about. It only goes when you go back to the primary inbox or delete the email.
As far as I'm concerned these are minor issues. On the whole, I'm happy with One Plus and don't have any major bugs. :victory:
iron-maiden said:
thanks for your answer ! I'll update as soon as possible then and let you know.
I use stock launcher, i'll try to add other widget to see if it comes from that app or all apps.
And about the vibrate mode, that's what i did, i use the slider at top now, but i dont get notification like that... no notification from messenger, no vibration for messenger, no led signal etc etc
Click to expand...
Click to collapse
Good Try other widget, yes :good:
If you don't receive notification, you have to set the app to don't optimize it in the battery settings, here you have to set to don't optimize all the apps you want notification for (whatsapp, messenger, email...).
Let me know when you've updated the phone :laugh:
iron-maiden said:
And about the vibrate mode, that's what i did, i use the slider at top now, but i dont get notification like that... no notification from messenger, no vibration for messenger, no led signal etc etc
Click to expand...
Click to collapse
Top mode is "silent" and you should be getting notifications in that mode. The middle one is "do not disturb", which blocks most notifications (depending on your settings).
Sent from my OnePlus 3 using Tapatalk
OK i updated, first thing i can say is that the Bluetooth still doesn't work.. it doesn't even detect my headphone.
For the rest i'll see in long term utilization
I downgraded my device to OS 3.2.8 since Nougat (both official OS4 and OS4.02 and LineageOS) has broken bluetooth.
I can connect to my car audio but it barely works. And when I try to use the phone over BT it breaks and I need to reboot OP3. Also I have problems with my bluetooth speaker (JBL Charge2+). It connects to it much slower and sometimes it stops working.
I already complained to OP3, they put me to a remote session, downgraded my phone, I tested it in Marshmallow and saw that it works, then upgraded again to OS4.02 (wasnt working) and then tried LineageOS hoping that custom roms might have it working but it behaved exactly the same.
They told me to wait for next update, but I dont think they will do anything.
Try to submit a report ticket to them. More people bugs them, more chance they will try anything.
Anyway I am already looking for another device. This is second OnePLus device I used and both had software issues. Luckily CyanogenMod was working fine on OP1 back then. Now even the custom roms cant help me.

Text messages / notifications not coming through

Hi!
First of all, I'm new to this phone - I owned it for about 2 weeks. and I'm very happy with it. Nonetheless I have noticed an issue that I hope someone can help me out with:
Since the phone doesn't have the notification LED, I have tried out a couple of apps to facilitate this function. I ended up uninstalling them. Now I experience that some notifications are not coming through (so far I've noticed text messages). I'm trying to figure out whether this is an issue with the phone, or if it might have something to do with the notification apps that I tested? I configured the apps and settings/permissions as necessary to get them to work, but I never reset those same settings before I uninstalled.
The issue I am facing is e.g. if a text message is sent to my phone (with display not on), the text and/or notification randomly doesn't get through until I wake the phone. After waking it, the message comes through immediately. Could this have something to do with testing those notification apps? If so, is there any way to find the specific settings and reset them or am I facing a factory reset to get it to work properly again?
Any help or hint is appreciated

Android 11 random absent notification sounds / notification issues

Hello,
since the update to Android 11 on my S20 (SM-G980F/DS) the notification sounds are randomly silent.
This means sometimes (i would say in three cases out of ten) the logo of the app (problem with multiple apps) just appears on the Always On Screen. No Animation, no sound, no vibration. I could not identify any pattern or make it reproducable. Of course I tried several reboots, updated to newest version and double checked silent / do not disturb modes.
I've got the problem since the first day of the update, so around one week...
I'm thankful for any advice!
0mrwhatsupguy0 said:
Hello,
since the update to Android 11 on my S20 (SM-G980F/DS) the notification sounds are randomly silent.
This means sometimes (i would say in three cases out of ten) the logo of the app (problem with multiple apps) just appears on the Always On Screen. No Animation, no sound, no vibration. I could not identify any pattern or make it reproducable. Of course I tried several reboots, updated to newest version and double checked silent / do not disturb modes.
I've got the problem since the first day of the update, so around one week...
I'm thankful for any advice!
Click to expand...
Click to collapse
and your Do not disturb mode is off? check and see if it is scheduled or not

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