[Q] general warranty on international version - Galaxy S 4 Mini Q&A, Help & Troubleshooting

Hi,
I recently purchased a SGS4 mini at Amazon in the U.S. It's an international version (GT-i9195). I was wondering if I have Samsung warranty on this phone. At the Samsung (US) support page I can't pick the GT-i9195 model. According to the manual and the firmware I assume it's a Hungarian model.
Does anyone know where I can claim warranty if it's actually needed? Please distinguish between the cases of living in the U.S. and in Germany (but the phone still purchased in the U.S.). Is it possible to claim warranty nowhere, in both countries or just in one of them?
Thanks.

Related

[Q] Model Number Sold by Google?

Quick question for everyone. Does anyone know the model number of the unlocked gnex being sold on play.google.com?
I'm hoping it's the i9250.
To be more specific, i've read a lot of issues related to Samsung and the i9250 warranty in the US... I'm about to buy the phone, and i can save a ton of money if i get the i9250 from Amazon, but i don't know if i want to go that route if there will be warranty concerns.
propain4444 said:
Quick question for everyone. Does anyone know the model number of the unlocked gnex being sold on play.google.com?
I'm hoping it's the i9250.
To be more specific, i've read a lot of issues related to Samsung and the i9250 warranty in the US... I'm about to buy the phone, and i can save a ton of money if i get the i9250 from Amazon, but i don't know if i want to go that route if there will be warranty concerns.
Click to expand...
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Model sold is GT-i9250M. Same version that is sold in Canada.
I just talked to Samsung. The model numbers are the same (i9250) for both international and domestic phones, however Samsung USA keeps separate records for both. So, in the case of the int'l version you would not be able to get warranty service through Samsung USA. However the rep said:
"You would have to file an international warranty claim, and i have never heard of a claim not being honored."
Granted he's just a front line rep, but that is promising information.
propain4444 said:
I just talked to Samsung. The model numbers are the same (i9250) for both international and domestic phones, however Samsung USA keeps separate records for both. So, in the case of the int'l version you would not be able to get warranty service through Samsung USA. However the rep said:
"You would have to file an international warranty claim, and i have never heard of a claim not being honored."
Granted he's just a front line rep, but that is promising information.
Click to expand...
Click to collapse
Sure. I'll buy what he said about the warranty.
Just some slight misinformation though: there is more than one model for the "international" GN (although the hardware is identical):
GT-i9250
GT-i9250M
GT-i9250T
SC-04D
The ones sold in Canada, and now in the U.S., are GT-i9250M.

Support for UK GSM GNex in US

Hey all. I'm using my nexus on T-Mobile US and have run into a battery issue that I'll probably need samsung's support on. Now that GSM nexuses are being sold in the US, does anyone know if Samsung US (or Google) will support UK models that reside here?
Sent from my Galaxy Nexus using xda premium
Nope. They won't support phones they didn't sell. They know by the IMEI number whether or not your phone is a European model or not.
If you bought it from an importer, contact them to initiate a warranty claim with Samsung Europe.
If you chose not to use a reputable importer, you're pretty much SoL. Samsung Europe won't process a warranty claim on a grey market device sold to the US.
What problem are you having?
If you have a battery issue it is easier to just buy a new battery because as above.. you won't get any support.

32GB + LTE USA version

I'd like to buy this tablet in 32GB + LTE version but I saw that in Europe (and so in my country - Italy) this version will not be sold so I'm thinking to buy it via eBay in USA.
My friend bought the same version from the same seller and he told me that the tablet is perfect but has not italian language inside. But I don't understand how an official android stock rom has not a particular language. Do you know if it's true? And in that case, since I saw italian version and USA version have the same hw (snapdragon 800), is it possibile to flash the italian stock rom from sammobile? Could I have some problem in future with LTE? And is it region locked?
Sorry for too many questions but I'll spend about $600 so I want to be sure
mouse100 said:
I'd like to buy this tablet in 32GB + LTE version but I saw that in Europe (and so in my country - Italy) this version will not be sold so I'm thinking to buy it via eBay in USA.
My friend bought the same version from the same seller and he told me that the tablet is perfect but has not italian language inside. But I don't understand how an official android stock rom has not a particular language. Do you know if it's true? And in that case, since I saw italian version and USA version have the same hw (snapdragon 800), is it possibile to flash the italian stock rom from sammobile? Could I have some problem in future with LTE? And is it region locked?
Sorry for too many questions but I'll spend about $600 so I want to be sure
Click to expand...
Click to collapse
There isn't and never will be "U.S. versions" of the P601/5. Eventually there will be carrier versions but they'll have MMS and the dialer disabled which is the way the U.S. carriers sell them. If you're considering a P601/5 from a U.S. seller on eBay it's been imported from another country. A lot of them are from Latin America. Any EU version of the P605 should have LTE bands that support Italy. You should make sure what LTE bands any P605 you're considering supports to ensure they are compatible with your specific carrier.
I asked the seller which product code has the tablet and I'm waiting for his answer. Meanwhile I saw sammobile firmware list and it seems there is another variant of this tablet SM-P605M that includes latin america countries. So it could be that model number. But if it's true, is it possible to flash a SM-P605 stock rom on a SM-P605M? Both should have the same hardware specs.
mouse100 said:
I'd like to buy this tablet in 32GB + LTE version but I saw that in Europe (and so in my country - Italy) this version will not be sold
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Click to collapse
Not quite right...
Think about a holiday in Switzerland
Jack Daniel's said:
Not quite right...
Think about a holiday in Switzerland
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Do you know any swiss online shop that ship it to other European countries?
Inviato dal mio SM-N9005 utilizzando Tapatalk
mouse100 said:
Do you know any swiss online shop that ship it to other European countries?
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Click to collapse
Unfortunately not, I think I heard that Digitec sends in other countries.
But you can have a look here toppreise.ch and check some companies.
But keep in mind, Switzerland is in Europe but not in the EU.
That means you need to pay tax and VAT. So it will be very expensive in the end.
If you live near the border it might be better to do a day trip or holiday weekend.
But then there is the problem with customs when you bring it back....

[Q] i9195 ZKAPHE - What do the letters mean?

I have searched here and on a couple of other Android forums and can't find any reference to this. I am trying to buy a smartphone for my husband. I have narrowed it down to and S4 Mini model # 9195. I found on eBay someone selling this specific model: GT-I9195ZKAPHE. I found on Amazon someone selling this specific model: GT-I9195ZKADBT
What I'm trying to determine is what does ZKAPHE akd ZKADBT mean. Some of the 9195 LTE frequencies may be "region dependent" (?) and I suspect these letters tell us. But darned if I can find anywhere where they are explained.
I found a UK samsung site that says ZKABTU and another Samsung world site that says ZPABG (Greek, maybe?) and ZKADBT seems to be being sold from Germany.
When I google 9195ZKAPHE, I get sites in Spain.
Anyone deciphered any of these letters? Or have a Samsung link that discusses them? Do they have anything to do with frequencies or 4G support? I am trying to get an unlocked phone that will work well in the US on ATT and in SE Asia on various carriers when I travel.
Thanks in advance...
I have a similar question.
Will cyanogenmod run on GT-I9195ZKADBT ?
Soggy Geek said:
I have searched here and on a couple of other Android forums and can't find any reference to this. I am trying to buy a smartphone for my husband. I have narrowed it down to and S4 Mini model # 9195. I found on eBay someone selling this specific model: GT-I9195ZKAPHE. I found on Amazon someone selling this specific model: GT-I9195ZKADBT
What I'm trying to determine is what does ZKAPHE akd ZKADBT mean. Some of the 9195 LTE frequencies may be "region dependent" (?) and I suspect these letters tell us. But darned if I can find anywhere where they are explained.
I found a UK samsung site that says ZKABTU and another Samsung world site that says ZPABG (Greek, maybe?) and ZKADBT seems to be being sold from Germany.
When I google 9195ZKAPHE, I get sites in Spain.
Anyone deciphered any of these letters? Or have a Samsung link that discusses them? Do they have anything to do with frequencies or 4G support? I am trying to get an unlocked phone that will work well in the US on ATT and in SE Asia on various carriers when I travel.
Thanks in advance...
Click to expand...
Click to collapse
BTU - unbranded UK firmware
DBT - unbranded Germany firmare
PHE - unbranded Spain firmare
Last 3 letters are CSC (country sale code).

Still worth buying the International models?

For my US and Canadian Friends - Do you guys think it's still worth buying the International F and FD models with no warranties in the US and Canada, and possible band incompatibility, now that the Sprint and ATT (T-Mobile coming up shortly) variants have Root via the EngBoot? Or you guys think that method will be patched soon enough and the future of Development and Root for the US and CA variants will be 0 to none like the S7 and S7E models?
Thanks for your input!
I believe Samsung gives you a one year warrantee on the international version.
Sent from my SM-N910W8 using XDA-Developers mobile app
I have bought 2 samsung in Vietnam. I was told by Samsung i have one year warranty with Samsung in Vietnam. When i was last in Australia, I was told by Samsung Australia that they don't honour the warranty and i need to take it to Samsung in Vietnam, where the phone was purchased. This i believe, because i have heard it from a few sources. It maybe different in other countries but that is the case in Australia.
ProFragger said:
For my US and Canadian Friends - Do you guys think it's still worth buying the International F and FD models with no warranties in the US and Canada, and possible band incompatibility, now that the Sprint and ATT (T-Mobile coming up shortly) variants have Root via the EngBoot? Or you guys think that method will be patched soon enough and the future of Development and Root for the US and CA variants will be 0 to none like the S7 and S7E models?
Thanks for your input!
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