Hey all. I'm using my nexus on T-Mobile US and have run into a battery issue that I'll probably need samsung's support on. Now that GSM nexuses are being sold in the US, does anyone know if Samsung US (or Google) will support UK models that reside here?
Sent from my Galaxy Nexus using xda premium
Nope. They won't support phones they didn't sell. They know by the IMEI number whether or not your phone is a European model or not.
If you bought it from an importer, contact them to initiate a warranty claim with Samsung Europe.
If you chose not to use a reputable importer, you're pretty much SoL. Samsung Europe won't process a warranty claim on a grey market device sold to the US.
What problem are you having?
If you have a battery issue it is easier to just buy a new battery because as above.. you won't get any support.
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I really want to throw my money at someone to get the Galaxy Nexus, and since I'm on AT&T, I don't think I'll be seeing it officially supported anytime soon, and I'd have to buy it off contract anyways.
Is there a difference between getting the European and Canadian versions (in terms of software)? Would one receive updates faster than another? (The European Xoom is always slower to update than the U.S. version). Also, would a Canadian version be carrier-branded?
ibejack96 said:
I really want to throw my money at someone to get the Galaxy Nexus, and since I'm on AT&T, I don't think I'll be seeing it officially supported anytime soon, and I'd have to buy it off contract anyways.
Is there a difference between getting the European and Canadian versions (in terms of software)? Would one receive updates faster than another? (The European Xoom is always slower to update than the U.S. version). Also, would a Canadian version be carrier-branded?
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There's no difference between the two. And so far the only carrier branded nexus is the Verizon flavor. (Not really a nexus anymore if you ask me)
I would wait, because the Canadian Nexus will be cheaper and hopefully fix the volume bug before it ships. Also, warranty replacements will be much easier if you get a North American unit.
As far as updates, they should be the same for both units, only the LTE models will have a different update schedule.
Sent from my Sensation using XDA App
Quick question for everyone. Does anyone know the model number of the unlocked gnex being sold on play.google.com?
I'm hoping it's the i9250.
To be more specific, i've read a lot of issues related to Samsung and the i9250 warranty in the US... I'm about to buy the phone, and i can save a ton of money if i get the i9250 from Amazon, but i don't know if i want to go that route if there will be warranty concerns.
propain4444 said:
Quick question for everyone. Does anyone know the model number of the unlocked gnex being sold on play.google.com?
I'm hoping it's the i9250.
To be more specific, i've read a lot of issues related to Samsung and the i9250 warranty in the US... I'm about to buy the phone, and i can save a ton of money if i get the i9250 from Amazon, but i don't know if i want to go that route if there will be warranty concerns.
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Model sold is GT-i9250M. Same version that is sold in Canada.
I just talked to Samsung. The model numbers are the same (i9250) for both international and domestic phones, however Samsung USA keeps separate records for both. So, in the case of the int'l version you would not be able to get warranty service through Samsung USA. However the rep said:
"You would have to file an international warranty claim, and i have never heard of a claim not being honored."
Granted he's just a front line rep, but that is promising information.
propain4444 said:
I just talked to Samsung. The model numbers are the same (i9250) for both international and domestic phones, however Samsung USA keeps separate records for both. So, in the case of the int'l version you would not be able to get warranty service through Samsung USA. However the rep said:
"You would have to file an international warranty claim, and i have never heard of a claim not being honored."
Granted he's just a front line rep, but that is promising information.
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Sure. I'll buy what he said about the warranty.
Just some slight misinformation though: there is more than one model for the "international" GN (although the hardware is identical):
GT-i9250
GT-i9250M
GT-i9250T
SC-04D
The ones sold in Canada, and now in the U.S., are GT-i9250M.
Hi Guys,
As I understand it, if we buy the International, unlocked model, we can't get the Samsung warranty honored in the US. Is this correct? Has anyone successfully gotten lucky with Samsung honoring it?
And most importantly, have you guys tried and have had success with third party warranties like Square Trade and etc? ?
Thanks for your sharing your experiences!
ProFragger said:
Hi Guys,
As I understand it, if we buy the International, unlocked model, we can't get the Samsung warranty honored in the US. Is this correct? Has anyone successfully gotten lucky with Samsung honoring it?
And most importantly, have you guys tried and have had success with third party warranties like Square Trade and etc?
Thanks for your sharing your experiences!
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3rd party should work. Samsung officially says they dont honor it but I've heard cases of good will happening where they do fix it. If you are that worried about warranty I would buy the locked US version. I'm buying the Dual Sim version and taking my chances. If its DOA then you can always return it to the original seller they normally accept 30 days issues.
I've owned Samsung international devices since the Galaxy S II. Not only do they not warranty devices sold outside their selling region they also don't service them at your expense. You can't even add an international device to your U.S. Samsung account. You're literally on your own with a Samsung international device in the U.S.
erootaku123 said:
3rd party should work. Samsung officially says they dont honor it but I've heard cases of good will happening where they do fix it. If you are that worried about warranty I would buy the locked US version. I'm buying the Dual Sim version and taking my chances. If its DOA then you can always return it to the original seller they normally accept 30 days issues.
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BarryH_GEG said:
I've owned Samsung international devices since the Galaxy S II. Not only do they not warranty devices sold outside their selling region they also don't service them at your expense. You can't even add an international device to your U.S. Samsung account. You're literally on your own with a Samsung international device in the U.S.
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Wow thanks for your experiences guys! What a contrasting description . Do we know if 3rd party warranties work (for sure)? Any experiences to share?
Samsung rep. mentioned : "China is not affected by the sales suspension." The company said it used a battery made by another supplier for the Note 7s sold in China.
I bought this model "SM-N930FD" from Hong Kong, I'm not sure if this is imported from another country as it's not officially sold in HK yet.
Can anyone confirm if this model is safe or not? Also would be great to know the Chinese models.
Mine is SM-N930FD bought from Dubai
Sent from my SM-N930FD using Tapatalk
Ok
Sent from my SM-N930F using Tapatalk
Mine was bought in the US but made in China. Wonder if it will be part of the recall or not.
Canadian purchase (SD model) made in China.
why? Let Samsung complete their investigations.
I think "made in China" doesn't mean it's a Chinese model. Also FD model supports dual sim, not sure about the other models.
According to Samsung (through Yonhap: famous Korean source), they were relying on 2 battery suppliers. 1 supplier was the reason of this mess, Samsung didn't mention the name of the supplier but they said the battery is manufactured using a material that cause excessive heat when being charged. Chinese models were manufactured using the other supplier were no issues has been reported by users or Samsung. Also the company said sales wouldn't be interrupted in China.
The purpose of knowing the fine models is to avoid scams by sellers, I'm pretty sure there will be large drop on the prices of the faulty models.
SM-N930F
Made in Vietnam
Mine is N930FD , made in vietnam. Bought it from Oman and csc is XSG (United Arab Emirates)
SM-N930W8
Bell, Canada
Made in China
No idea if it will be recalled.
Mine is the FD model, Singapore variant. It gets warm but not hot. Requesting exchange from the seller on ebay
Sent from my SM-N930F using XDA-Developers mobile app
FD model Singapore variant as well. Requesting exchange from eBay seller as well. We will see. Not that concerned about it. Hopefully they release a list of serial numbers affected.
Sent from my SM-N930F using Tapatalk
I have a UK N930F made in Vietnam, it's actually stone cold in comparison to my S6 it replaced.
I'm not worried about it, but if I can get a new replacement that is guaranteed not to have the problem I will take it just for peace of mind.
How do you know what country your phone was made in? Havent had any issues with my yet regarding heat and I have charged with the cord/block that came with the phone, a verizon car charger and the samsung fast charge wireless pad
mike208 said:
How do you know what country your phone was made in? Havent had any issues with my yet regarding heat and I have charged with the cord/block that came with the phone, a verizon car charger and the samsung fast charge wireless pad
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the manufacturing country is in the small text on back glass of the device.
Belimawr said:
the manufacturing country is in the small text on back glass of the device.
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So manufactured in South Korea is probably a bad sign then?
mike208 said:
So manufactured in South Korea is probably a bad sign then?
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possibly and possibly not, the only person who knows for sure is Samsung.
Belimawr said:
possibly and possibly not, the only person who knows for sure is Samsung.
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I know, from what I heard even Samsung doesn't know, which is why they are recalling them all.
mike208 said:
I know, from what I heard even Samsung doesn't know, which is why they are recalling them all.
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it's probably easier at this point and gives more user confidence rather than picking and choosing out of the millions in the wild.
Would be great if the ones made in China are exempt
Sent from my SM-N930T using Tapatalk
Hi,
I have a S9+ which I bought directly from samsung. Can I simply take this to india to use during my travels, and any service will work? I checked the bands and there seems to be full support at least on a hardware level. Currently I'm using it on ATT but bought it directly from Samsung if that makes any different. The Model# is SM-965U1
Thanks!