Hi,
I bought HTC One M8 last night and the first thing I noticed is the red color in the display! It is over-saturated. This problem lead to wrong skin tone in photos.
How can I fix this? I bought the phone because the screen is LCD and it should render correct colors for the end user.
Is it an original htc?
Maybe the screen is broken, or try some apps to adjust it.
Sent from HTC One m8, or maybe not anymore
mr.loverlover said:
Is it an original htc?
Maybe the screen is broken, or try some apps to adjust it.
Sent from HTC One m8, or maybe not anymore
Click to expand...
Click to collapse
Was it new from HTC or a carrier store? was it used? was it a refurbished?
Its entirely possible that it could have been repaired with an uncalibrated screen or something like that.
I bought it from a dealer like Best Buy in the USA. It is a new device.
I will pass to the dealer and double check the test model in the store.
Salah9 said:
I bought it from a dealer like Best Buy in the USA. It is a new device.
I will pass to the dealer and double check the test model in the store.
Click to expand...
Click to collapse
iirc This phone, the M7 and a few of the HTC EVO line had some instances of this happening at first - and clears up after the first few days. Maybe do some searching here or Google?
I did my homework two days ago. I found users complained about the red color saturation in HTC Evo but no one mentioned the screen will be OK within couple of days. I will give it a week.
Related
hey guy I own a HTC Fuze and is loaded with NATF v4.5S Rom and the color are amazing, but my diamond VGA color are too bright and doesn't look too real.
Any suggestion on what is causing that?
I thought it was the original rom I loaded with shak 4.0 ROM, but no luck.
i know that the diamond got two different types of displays
when white appears yellowish then you got the bad one
hope it helped
Hamido123 said:
i know that the diamond got two different types of displays
when white appears yellowish then you got the bad one
hope it helped
Click to expand...
Click to collapse
Well it seen to be my case, but the question is one bought it jusst 3 days ago in best buy just i return it and chance it for another one? and see if is not yellowish before walk away from the store with it.
or thats not a big deal and i can still use it with no problem? or is going to cause me problem ?
thankx for the advise..
When the Diamond was launched - it was in mass demand with a few different companies make parts for it. HTC recognise some screens are not up to standard and will replace the faulty part if you contact them or alternative bring it back to the place of sale for a replacement.
Good luck
R3PUBL1K said:
When the Diamond was launched - it was in mass demand with a few different companies make parts for it. HTC recognise some screens are not up to standard and will replace the faulty part if you contact them or alternative bring it back to the place of sale for a replacement.
Good luck
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Click to collapse
Thanks I will contact HTC
sorry for this stupid question
i got one dead pixel..which i wanted for an exchange but htc refuse to exchange on the ground that it need 3 dead pixels then only entitle for 1 to 1 exchange
so..how i suppose to damage this phone futher to get a brand new phone
thanks
Stupid question indeed.
Sent from my HTC One X using Tapatalk 2
That is equivalent to fraud this thread should be closed.
Sent from my HTC One X using Tapatalk 2
one dead pixel out of 921600.... OMG....
i think nobody will help you out here. whats about the normal way ? return to sender and take another one ?
if your in the uk you just need to mention the sales of good act and they have to replace or refund you,
if else where just call up htc and get another rep say you have a dead pixel and phone freezing/rebooting problems
if it is stupid question, I am sorry.If it equivalent to fraud..please close this tread and forget about it and I am sorry again
I bought this item expensive and I expect the hardware is fine and the screen is fine..because it quite obvious dead pixel
so since htc refuse to accept the warranty,meaning I have to live with it?
armukhtar said:
if it is stupid question, I am sorry.If it equivalent to fraud..please close this tread and forget about it and I am sorry again
I bought this item expensive and I expect the hardware is fine and the screen is fine..because it quite obvious dead pixel
so since htc refuse to accept the warranty,meaning I have to live with it?
Click to expand...
Click to collapse
Return it back to the vendor you got it from, what country are you in? As mentioned earlier here in the UK we get 28 days from the retailer so we can get a replacement unit if a fault occurs.
Sent from my HTC One X using Tapatalk 2
armukhtar said:
sorry for this stupid question
i got one dead pixel..which i wanted for an exchange but htc refuse to exchange on the ground that it need 3 dead pixels then only entitle for 1 to 1 exchange
so..how i suppose to damage this phone futher to get a brand new phone
thanks
Click to expand...
Click to collapse
That would annoy the hell out of me, a touchscreen display with a dead pixel, i'd send it back myself too and for £500 a pop they're not what you would call cheap.
Just tell them you've got unusual battery drain and reboots and theres a dead pixel and it won't charge, send it back and you'll get your new one. Or worst case scenario, they'll change the battery the motherboard and send you back the one with the dead pixel.
But they won't
nikzDHD said:
Return it back to the vendor you got it from, what country are you in? As mentioned earlier here in the UK we get 28 days from the retailer so we can get a replacement unit if a fault occurs.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
return to vendor already..they ask to go to HTC
the problem right now,we dont really enjoy after sale service from vendor like in europe or us..malaysia
it look like 3 dots is better than 1
armukhtar said:
return to vendor already..they ask to go to HTC
the problem right now,we dont really enjoy after sale service from vendor like in europe or us..malaysia
it look like 3 dots is better than 1
Click to expand...
Click to collapse
Call HTC Customer care, Force the executive on the phone to get you to the MANAGER or higher level authority.... talk to him and tell him that you would file a complaint blah blah or ask him if this is the level of HTC for dealing with its customers?
One of the person from XDA would stand up and do a comment on it, but believe me, in India, i got a OUT OF WARRANTY HTC SENSATION replaced, just beacuse the voice was not clear to me....so yours is a VISIBLE defect to the naked eye, so just fight for it...
GOOD LUCK....
Amazon UK have put a stop-sell on the white One X apparently due to quality concerns. A colleague was told he couldn't have his faulty One X replaced and they could only offer a refund at this time. He called up to ask why, and they said there had been "quality concerns".
If you go to the Amazon UK page you will see:-
Item Under Review
This product is not currently offered by Amazon.co.uk because a customer recently told us that the item he or she received was not as described.
We are working to resolve this as quickly as possible. In the meantime, you may still find this product available from other sellers on this page.
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Click to collapse
Strangely they are still selling the grey one.
good going HTC...
Probably related to the white back not being quite as impervious as they thought. One of the reasons I got the grey one... nothing stays clean in the same house as my 1 year old.
They might not listen to us lot on xda but I bet they'll take notice when a company as large as Amazon expresses concerns and stops selling the product.
Sent from my HTC One X using xda premium
maybe they will wake up now... or probably more reseller need to do the same until htc is going to listen to the community and not just ignore us.
like here: http://blog.htc.com/2012/04/your-phone-your-thoughts-tell-us-what-you-think/
over 200 negative posts and no single reply from htc, thats really poor!
PhysX said:
over 200 negative posts and no single reply from htc, thats really poor!
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Click to collapse
How many of those are just requesting S-Off though.
PhysX said:
maybe they will wake up now... or probably more reseller need to do the same until htc is going to listen to the community and not just ignore us.
like here: http://blog.htc.com/2012/04/your-phone-your-thoughts-tell-us-what-you-think/
over 200 negative posts and no single reply from htc, thats really poor!
Click to expand...
Click to collapse
yes i guess they don't know what to say lol
It doesn't look like Amazon are selling the grey one either. If you select grey it shows the seller as webtrader instead of directly from Amazon.
Or is this normal? I've noticed that the seller seems to change every day anyway. Sometimes direct from Amazon, other times not. Is that when they run out of stock or something?
jonathanyong said:
It doesn't look like Amazon are selling the grey one either. If you select grey it shows the seller as webtrader instead of directly from Amazon.
Or is this normal? I've noticed that the seller seems to change every day anyway. Sometimes direct from Amazon, other times not. Is that when they run out of stock or something?
Click to expand...
Click to collapse
Not sure why its not displaying for you but I just double checked and I can definitely still order a grey one from Amazon UK directly from them (not a seller). I would not be at all surprised if the grey ones are pulled as well shortly. I don't think the issue is to do with anything specific about the white casing.
jonstatt said:
Not sure why its not displaying for you but I just double checked and I can definitely still order a grey one from Amazon UK directly from them (not a seller). I would not be at all surprised if the grey ones are pulled as well shortly. I don't think the issue is to do with anything specific about the white casing.
Click to expand...
Click to collapse
nothing to do with color
white is selling more = more complaints lol
I received a replacement grey from Amazon today (shipped yesterday) so they must still have some. Batch number HT241W - hopefully a good one! Not had time to test it yet.
Sad to hear this, o2 also unhappy with the return rate they're getting on the One X.
jonstatt said:
Not sure why its not displaying for you but I just double checked and I can definitely still order a grey one from Amazon UK directly from them (not a seller). I would not be at all surprised if the grey ones are pulled as well shortly. I don't think the issue is to do with anything specific about the white casing.
Click to expand...
Click to collapse
Weird, I'm seeing this:
jonathanyong said:
Weird, I'm seeing this:
Click to expand...
Click to collapse
Not sold by Amazon tho mate
Sent from my HTC One X using Tapatalk 2
jameslfc5 said:
Not sold by Amazon tho mate
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
That's what I'm saying...
Currently 16 sellers of the grey model on Amazon - including Amazon. I think they only direct a portion of the search results to their own product, otherwise the other retailers would never get a look in. Look at the "More Buying Choices" column on the right hand side.
I'm betting that Amazon have returned their stock of the white one, which is why they can't offer returns. I got one from them last Friday, HT23Z (and thus far problem free) so I suspect all their stock was HT23. When they start selling the white one again I reckon they'll have a later batch.
I am an Amazon prime customer so I think it is prioritising the one sold by Amazon directly for me because of the included next day service on it. Sometimes it favours the "cheapest" vendor, which is 15 pounds lower than Amazon directly.....so maybe thats why it showed that one in this case.
markd66 said:
Currently 16 sellers of the grey model on Amazon - including Amazon. I think they only direct a portion of the search results to their own product, otherwise the other retailers would never get a look in. Look at the "More Buying Choices" column on the right hand side.
I'm betting that Amazon have returned their stock of the white one, which is why they can't offer returns. I got one from them last Friday, HT23Z (and thus far problem free) so I suspect all their stock was HT23. When they start selling the white one again I reckon they'll have a later batch.
Click to expand...
Click to collapse
Ah that makes sense. The randomness is pretty annoying though. I wished they'd just default to Amazon and let you see the other seller prices.
Well done HTC
But officially there isn't any problem ...
Sent from my HTC One X using xda premium
i noticed that message the first time recently while looking at 3d computer monitors. one of them can only be bought from a third party seller because of too many Amazon returns.
hello guys. I just bought a pre owned one v, sadly It has some yellow spots on the screen. But its still under warranty. My question is, Can I use the reciept as proof of purchase with previous owner's name to claim warranty? All of the package is with me. Same IMEI with everything.
thank you in advance!
yup go ahead
Yeah
Sent from my HTC One V
Go On. Hope you get a good one..!
bayones said:
hello guys. I just bought a pre owned one v, sadly It has some yellow spots on the screen. But its still under warranty. My question is, Can I use the reciept as proof of purchase with previous owner's name to claim warranty? All of the package is with me. Same IMEI with everything.
Click to expand...
Click to collapse
So even you've been a victim to those nasty glue spots... Mostly, all One Vs manufactured in April 2012 have yellow spots.... even I have a very little yellow part which is seen when I increase the brightness to its fullest and the room is completely dark ('cause its reallly a small one)..
Did you buy it from FlipKart.Com? I read about someone who got his One V replaced twice but yellow spots are there in all One Vs he got..
Looks like HTC is least bothered about this phone.. They didn't even make it proper!
Hope you get a good replacement..:fingers-crossed: Are the spots too big?
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
It has a lot of display problem. HTC 10 is flawed
Today I got the call from repair service.They said my device is repaired.Here's what's changed:
-Motherboard(New IMEI)
-Cpu (Dunno why)
-Lcd screen (From Sharp to Tianma)
Everything is perfect for now.Happy to get back on my musics with this phone and Hd598Cs. :highfive:
There's one thing I noticed because I used both LCD screens from Sharp and Tianma.
Sharp had a shadows(kinda look like it) on the side of panel.And Tianma has a yellow tint at bottom side of screen.Some guys said that It's glue and will go in time
burakksglu said:
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
Click to expand...
Click to collapse
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
dladz said:
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
Click to expand...
Click to collapse
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
burakksglu said:
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
Click to expand...
Click to collapse
They look at the units creation date if it's BER then they'll swap it.
dladz said:
They look at the units creation date if it's BER then they'll swap it.
Click to expand...
Click to collapse
It's FA65 Series.So it's probably May production.
burakksglu said:
It's FA65 Series.So it's probably May production.
Click to expand...
Click to collapse
Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
burakksglu said:
It's FA65 Series.So it's probably May production.
Click to expand...
Click to collapse
Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
dladz said:
Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
Click to expand...
Click to collapse
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
burakksglu said:
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
Click to expand...
Click to collapse
This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
dladz said:
This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
Click to expand...
Click to collapse
Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
burakksglu said:
Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
Click to expand...
Click to collapse
Appreciate different regions may have different levels of customer service, even though I strongly disagree with this.
Perhaps a complain to htc global? Explaining your predicament?
I'm not sure mate,