Develop Bugs

Phone is possessed

Ok, I am having a VERY strange issue with my gsm galaxy nexus. First off it started acting weird rebooting itself all the freaking time so I got fed up and decided it was time to try a new ROM (currently on stock 4.0.4).
Now here is where the crazyness starts. I tried to root and install CWM but nothing sticks, so I try to ODIN a factory image and when the phone reboots I am back on stock with all my settings and files still in tact like nothing flashed, I try to connect to my computer and transfer a file to my phone and when I reboot or go into recovery the file is gone. I have tried re-locking my bootloader and when I reboot, it is still unlocked. I have even factory reset my phone and all my data is STILL there. I don't understand. It seems as if my memory in my phone is not allowing any writing or something. Please tell me I am not the first to experience this.
Basically no matter what I do or try, my phone stays the exact way I currently have it. PLEASE HELP!!!

I also just noticed that when I enable wifi and then reboot, wifi is disabled and also whenever I reboot, my apps that I have already updated try updating again. It just seems like my storage is not writable.

I think you need to make a video of you doing a factory rest and have it not work. I love paranormal videos.
Have you tried fastboot? If you are using the toolkit, stop, do it manually.

mentose457 said:
I think you need to make a video of you doing a factory rest and have it not work. I love paranormal videos.
Have you tried fastboot? If you are using the toolkit, stop, do it manually.
Click to expand...
Click to collapse
Yes, i have tried fastboot both manually and with the toolkit. I have literally tried everything. This makes NO sense. I have had a ton of android devices so I know how things should be working and this thing is busted.

timgt said:
Yes, i have tried fastboot both manually and with the toolkit. I have literally tried everything. This makes NO sense. I have had a ton of android devices so I know how things should be working and this thing is busted.
Click to expand...
Click to collapse
Format the internal memory ... last option but it might help, good luck

Are you able to boot into the OS still? Does adb work? Does fastboot work?

I just tried running some commands which should have pretty much wiped my device.
I ran
fastboot erase system
fastboot erase userdata
fastboot erase boot
fastboot erase recovery
fastboot erase cache
When I reboot the phone, all my damn data is still there and everything is in tact.

Interesting...

http://forum.xda-developers.com/showthread.php?p=25483948
Apparently it's common on gsm models.
Sent from a phone...

I also noticed if I try to uninstall any app the phone reboots itself and if it doesn't when I do reboot it myself the app I uninstalled is back.

I think we can all agree there is only one thing that can be causing this: the ghost of Steve Jobs.

I read somewhere that the exact same thing happened to someone with an SII. I don't think they were able to find a solution.
This is very interesting. I'd contact Samsung.
Sent from my Galaxy Nexus

My friend has a possessed iPod touch, it just does things automatically.
Kind of funny to watch though.

Sounds like a bad flash chip. I'd suggest the repartition option in Odin but I'm not sure if it works on the GNex or not. Worth a try if you're desperate
Sent from my Galaxy Nexus using Tapatalk 2

If you do a reset through the settings menu what happens? If nothing it sounds like a bad chip. If it changes that you maybe good to go. I have seen an issue on my wife's phones where it was unable to write to the partition in recovery.
Sent from my Galaxy Nexus using XDA

scoobdude said:
If you do a reset through the settings menu what happens? If nothing it sounds like a bad chip. If it changes that you maybe good to go. I have seen an issue on my wife's phones where it was unable to write to the partition in recovery.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
If i do a reset in the menu, it reboots to recovery with a red exclamation so i press all 3 buttons to bring up the menu and try to wipe data/factory reset in the stock recovery and it says it works but when I reboot all my data is still there.
I called Samsung and apparently they wont help me since it is an international version. So basically I have a phone that can't be fixed and will always be in the current state it is in now.
EDIT: I have now found 3 occurrences of this besides mine. One guy with a Galaxy S2, one guy with a Droid X and one guy with a Dell Streak 7. Nobody ever fixed it. Neat

Maybe there are some more option going through the debug port?
Sent from my Galaxy Nexus using XDA

scoobdude said:
Maybe there are some more option going through the debug port?
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I'm limited on the number of commands I can run because I never rooted this phone. Should have been the first thing I did. Figures the only device I never rooted has this happen to it.

Did you try rebooting?
Sent from my Galaxy Nexus using Tapatalk 2

[Q] Weird bootloop problem...

Last month, my gnex suddenly rebooted itself when texting, then it just stuck in bootloop forever.
I got it work again only after several times of factory reset and even pushing factory image.
I was using xenon + franco at that time.
However, 3 days ago it rebooted itself again when playing a music app, then the bootloop problem happened again. Somehow it could boot, but within a minute, it reboots and bootloops again.
i was using xylon + ak kernel this time.
I started to think if this is due to hardware problem.. and i took it to store yesterday after pushing the factory image to it. they said this is due to some incompatibility of some apps... (i dun understand why factory image could have this issue...) and did a recovery for me. My phone is reset back to 4.0.4 and it seemed working fine..
Then i pushed back the 4.2.1 factory image to it and still nothing happened. i started flashing back xylon and ak kernel to see if it works. It did run perfect for the whole night until this morning. When i was installing some ordinary apps, eg. air, skout, it rebooted itself again...
Flashing factory image of 4.2.1, 4.1.2, and even 4.0.4 all do not work.
it got past the google screen, and then to the bootanimation for a few seconds and it freezes and color seems weird, and then reboot again.
i have tried flashing through the toolkit and also through fastboot command..
does anyone know what is the problem causing this...
thanks in advance.

Anyone help please..

thyau said:
Anyone help please..
Click to expand...
Click to collapse
ok lets see if my craziness can help lol
ok this will seem crazy but it is a last resort which i did the other day .
if you have nothing to lose do this its a 50-50 shot
but first
what recovery and what toolkit do you have before i tell you this

I'm using cwm touch 6.0.2.3 and gnex toolkit v10
What's the method I'm driven crazy by this phone.. So this may be useful for me... :angel:

thyau said:
I'm using cwm touch 6.0.2.3 and gnex toolkit v10
What's the method I'm driven crazy by this phone.. So this may be useful for me... :angel:
Click to expand...
Click to collapse
ok i have twrp and this tool kit
http://www.wugfresh.com/nrt/
but idk if the v10 is the same way
but i wiped the system and took the whole os off the phone than restored the factory image
idk if that option is in your recovery tho
or download the toolkit i linked go to fastboot flash the stock image in that toolkit root it (it will install the recovery i use also)
and restore you apps if it happens again wipe the system and do as i said.
i highly trust the toolkit i use it saved my ass alot. i couldnt get the v10 toolkit to work for me at all

Alpha_wolf said:
ok i have twrp and this tool kit
http://www.wugfresh.com/nrt/
but idk if the v10 is the same way
but i wiped the system and took the whole os off the phone than restored the factory image
idk if that option is in your recovery tho
or download the toolkit i linked go to fastboot flash the stock image in that toolkit root it (it will install the recovery i use also)
and restore you apps if it happens again wipe the system and do as i said.
i highly trust the toolkit i use it saved my ass alot. i couldnt get the v10 toolkit to work for me at all
Click to expand...
Click to collapse
If this is the case... I have been crazy already.. lol as I've tried wiping all the things including the system partition..
But I haven't tried using your combination, so Ill give it a try :good:
Thanks bro

thyau said:
If this is the case... I have been crazy already.. lol as I've tried wiping all the things including the system partition..
But I haven't tried using your combination, so Ill give it a try :good:
Thanks bro
Click to expand...
Click to collapse
nothing to lose right? might as well try anything lol

sounds like your device might have a problem with its internal storage

Alpha_wolf said:
nothing to lose right? might as well try anything lol
Click to expand...
Click to collapse
All user data has been lost due to the crash already, really nth to lose.. lol
simms22 said:
sounds like your device might have a problem with its internal storage
Click to expand...
Click to collapse
You mean physically right??

thyau said:
All user data has been lost due to the crash already, really nth to lose.. lol
You mean physically right??
Click to expand...
Click to collapse
yea, physically. when/if it finally goes, you wont be able to recover from the bootloop.

simms22 said:
yea, physically. when it finally goes, you wont be able to recover from the bootloop.
Click to expand...
Click to collapse
I think I'm going to store tmr again..
But how to stress that this may be due to hardware problem? Since if I just describe the issue, I'm afraid they may think that this is software incompatibility again..

thyau said:
I think I'm going to store tmr again..
But how to stress that this may be due to hardware problem? Since if I just describe the issue, I'm afraid they may think that this is software incompatibility again..
Click to expand...
Click to collapse
well, it is a common issue with the nexus devices without a sd slot(nexus s and the galaxy nexus).

after a clean flash of Maguro Overdrive milestone 1, the phone is running again...
restored some of the apps.
let's see how long can the phone stand before another round of bootloop...

thyau said:
after a clean flash of Maguro Overdrive milestone 1, the phone is running again...
restored some of the apps.
let's see how long can the phone stand before another round of bootloop...
Click to expand...
Click to collapse
Op the same thing is happening to me, i also was on xylon and it was running fine and it just started bootlooping. i tried everything toolkit, flashing factory image lie you did and nothing, the only one that works now is ics stock 4.0.4 .if i try any other rom stock or custom the bootloops starts again and it wont boot, it only boots on 4.0.4 .so pretty much the same thing happened to me .

[Q] HELP I think that I have finally bricked my phone!

Hey XDAers,
I need your help. I think my phone's eMmc chip is dead. Today my phone's screen didnt turn on, I suspected it to be just a buggy kernel or ROM so as any other person would do, I removed the battery and rebooted. Well it did reboot although the boot animation (of Vanir) was lagging. Then I got to my lockscreen but when i was entering my passcode it was extremely laggy and it continued that way for like a min or 2 just freezing for like 5 seconds then continuing until it finally froze for like a min and I decided to reboot. Same thing happened, I kept trying to reboot sometimes it would just freeze others it would reboot on its own. Then I went into recovery and fixed permissions... same thing. Then I wiped dalvik cache, same results. I finally decided to connect it to the PC and pulled everything from the phone using adb and made a nandroid backup to my USB flash drive using my OTG cable and CWM, because when I tried backing up normally to the internal memory I was faced with errors. So then as a last resort I just was gonna flash to stock using fastboot (by the Nexus toolkit). While flashing I got an error telling me that the baseband version I have is different than the one required. even though the baseband from the .tgz or whatever file was successfully flashed. So apparently my radio is UGLL1 (I think) and the radio included in .tgz package was XXLJ1 and even though it was flashed, it didnt change. I tried manually flashing the radio and it also didnt change. So i went in the .tgz file and edited the android-info.txt file inside so that it doesnt require the XXLJ1 baseband to be present and instead just the UGLL1. It started flashing but got stuck at flashing the system partition after it was "sent". At this point I started paniking because normally flashing stock solves everything. So I tried using ODIN (my first time with it) and it took 30 mins to flash everything (25 mins just for flashing system. I was feeling optimistic since it was successfully completed.
Then it rebooted and I see the Vanir boot animation >_> WHATTT??? after all these system flashes and wipes Vanir is still present?? Then after it boots it takes my right to my same lockscreen, like the data and system partition weren't even touched!!! And its still lagging and freezing. So I go to TWRP recovery and try deleting everything from /data/media which works then I reboot again in recovery and everything is back ??? I cant wipe anything. I can add things because I remember earlier during this process I pushed a zip file.
I AM DYING HERE OMG MY PHONE IS LIKE MY LIFE. PLEASE HELP!!!!!!!! I THINK ITS DEAD BUT I'LL TRY ANYTHING :crying:

Same issue I had; unfortunately that is describing the painful EMMC death. Had to buy another GNEX (http://forum.xda-developers.com/showthread.php?t=1909331 and http://forum.xda-developers.com/showthread.php?t=2354641)

jhonnyx said:
Same issue I had; unfortunately that is describing the painful EMMC death. Had to buy another GNEX (http://forum.xda-developers.com/showthread.php?t=1909331 and http://forum.xda-developers.com/showthread.php?t=2354641)
Click to expand...
Click to collapse
This is devastating me... I've been crying for the past half hour about this. I never thought this could happen, that this device could be bricked
Do you know if Samsung could help me with this, like if they could replace the motherboard maybe. Hopefully it doesn't cost much trying to think of any under-$100 options.

yasir.97 said:
This is devastating me... I've been crying for the past half hour about this. I never thought this could happen, that this device could be bricked
Do you know if Samsung could help me with this, like if they could replace the motherboard maybe. Hopefully it doesn't cost much trying to think of any under-$100 options.
Click to expand...
Click to collapse
You can try Samsungs warranty. Once I bricked my motherboard and got it replaced.
Sent from my Galaxy Nexus using Tapatalk

aaron13 said:
You can try Samsungs warranty. Once I bricked my motherboard and got it replaced.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
They said it would cost about $300 in total. The employee advised me to buy a new phone which I'm going to do. I'll get the Nexus 5 now .
I'm gonna miss this Galaxy Nexus community

yasir.97 said:
They said it would cost about $300 in total. The employee advised me to buy a new phone which I'm going to do. I'll get the Nexus 5 now .
I'm gonna miss this Galaxy Nexus community
Click to expand...
Click to collapse
If your screen is in good shape, you may be able to sell your Gnex for parts.
Sent from my Nexus 7 using xda app-developers app

Anyone have this issue?

So last night, I guess my phone was trying to download and install security update from samsung and failed. My battery died later cause it was low and after I recharged my phone and turned it on, my phone literally took a crap. Everything crashes even settings. Cant send a text out. Bluetooth wont turn on etc.
Now after I back up my photos somehow, what would be the best way to restore to keep root and CWM?
Settings-restore?
dl note 3 os then flash with CWM?
Thanks guys.

Hmmmm
steve45058 said:
So last night, I guess my phone was trying to download and install security update from samsung and failed. My battery died later cause it was low and after I recharged my phone and turned it on, my phone literally took a crap. Everything crashes even settings. Cant send a text out. Bluetooth wont turn on etc.
Now after I back up my photos somehow, what would be the best way to restore to keep root and CWM?
Settings-restore?
dl note 3 os then flash with CWM?
Thanks guys.
Click to expand...
Click to collapse
I did have a similar issue. My quick fix wasn't so quick though. I completely formatted, flashed stock ROM back, chainfire root, CWM to bootloader then you're free. I got my files from galaxynote3root.com
Sent From My Hyperdrive Note 3 SM-G900T

Jack Ketch said:
I did have a similar issue. My quick fix wasn't so quick though. I completely formatted, flashed stock ROM back, chainfire root, CWM to bootloader then you're free. I got my files from galaxynote3root.com
Sent From My Hyperdrive Note 3 SM-G900T
Click to expand...
Click to collapse
So its weird, after I let the phone stay on for like an hour, everything seems to load properly and nothing crashes. Planning on reformatting, but I am kind of worried on why this happened. I am on stock rom.

steve45058 said:
So its weird, after I let the phone stay on for like an hour, everything seems to load properly and nothing crashes. Planning on reformatting, but I am kind of worried on why this happened. I am on stock rom.
Click to expand...
Click to collapse
It's possible during your update critical files were missed do to power loss and were replaced on reboot? I unfortunately was not able to get passed the bootscreen to recovery or the system itself. So i was forced to divert back to stock firmware and start from the beggining. So if you run into any more issues you might start there. If you kept root all should be well i believe. :good:

Jack Ketch said:
It's possible during your update critical files were missed do to power loss and were replaced on reboot? I unfortunately was not able to get passed the bootscreen to recovery or the system itself. So i was forced to divert back to stock firmware and start from the beggining. So if you run into any more issues you might start there. If you kept root all should be well i believe. :good:
Click to expand...
Click to collapse
Well my phone didn't die when it was updating, the update failed well before that. I was just saying that after it did die and I turned it on, everything went downhill from there. Really weird

steve45058 said:
Well my phone didn't die when it was updating, the update failed well before that. I was just saying that after it did die and I turned it on, everything went downhill from there. Really weird
Click to expand...
Click to collapse
I have a backup of all my pictures on google + they give 15GO i have all my video and importants stuf backed up. When I have a problem with the phone hard reset and reinstall the rom. I use philz recovery is working like a charm to me

OP3 phone is un-usable please help!

Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM

the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.

tnsmani said:
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
Click to expand...
Click to collapse
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue

the_mentor said:
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
Click to expand...
Click to collapse
You will need to replace the main board if the issue persist.

Same problem here
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks

New geek said:
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
Click to expand...
Click to collapse
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.

the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
try using msm v3.0 tool fixes most problems not hardware though

the_mentor said:
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
Click to expand...
Click to collapse
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.

New geek said:
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
Click to expand...
Click to collapse
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!

what you will need to do is download the oneplus 3 recovery tool and put the phone into qualcolm mode and restore the phone that way. here is a link https://www.androidexplained.com/oneplus-3-unbrick-return-stock/

New geek said:
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
Click to expand...
Click to collapse
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM

the_mentor said:
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
Click to expand...
Click to collapse
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.

tnsmani said:
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
Click to expand...
Click to collapse
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM

the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
Please share the guide as I am also suffering with same problem.

Still not working
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
I was about to update here with good news but wife's phone went back to restart loop the next day. I am not sure but probably triggered by her installing whatsapp and facebook. I put the phone away because I have already spend quite a lot of time behind this. Is your's still going? Please list the step by step procedure. Thanks

download from here https://mega.nz/#!zsdnkCDA!UyJRwbJK6kHTDpmesBYao0knaOTwbgu4dSiokV1XLYU then turn off phone run tool,connect phone with volume up pressed,should have a com in the list if so just click start thats it and wait for it to turn green or device restart