Develop Bugs

how to unlock htc touch without password

Friends,
I've just joined the forum. My HTC touch has just been locked itself and I can't unlock it because I didn't set a password. I still can receive calls but can't make calls, the screen is password screen, nothing else. I can't shut it down without removing the battery.
I tried PIN, PUK, IMEI, 0000, 1234, etc but didn't work. I tried soft reset but didn't help. Tried hard reset but it didn't reset. I tried the SIM card in other phones, it works, thus, the problem is the device.
Any help will be appreciated...

seckin38 said:
Friends,
I've just joined the forum. My HTC touch has just been locked itself and I can't unlock it because I didn't set a password. I still can receive calls but can't make calls, the screen is password screen, nothing else. I can't shut it down without removing the battery.
I tried PIN, PUK, IMEI, 0000, 1234, etc but didn't work. I tried soft reset but didn't help. Tried hard reset but it didn't reset. I tried the SIM card in other phones, it works, thus, the problem is the device.
Any help will be appreciated...
Click to expand...
Click to collapse
Flash new ROM

You want to double check about that hard reset. I think you've probably only done a soft reset. A hard reset will reset the machine back and wipe off ALL your data and settings, including the password.
The front screen password of which you are referring to NOT any of the ones you have listed, but instead it is something you would have set when setting up the device.
Have a try with some of your usual passwords

I have tried hard reset (pushing green and red buttons at the same time pushing the reset button with its own pen) but, didn't reset (since there appeared no message on the screen like "the data will be lost"). I think those two buttons are not functional because of password. Every time I tried hard reset it has done the soft one.
thanks anyway
Elwyn M3100 said:
You want to double check about that hard reset. I think you've probably only done a soft reset. A hard reset will reset the machine back and wipe off ALL your data and settings, including the password.
The front screen password of which you are referring to NOT any of the ones you have listed, but instead it is something you would have set when setting up the device.
Have a try with some of your usual passwords
Click to expand...
Click to collapse

seckin38 said:
I have tried hard reset (pushing green and red buttons at the same time pushing the reset button with its own pen) but, didn't reset (since there appeared no message on the screen like "the data will be lost"). I think those two buttons are not functional because of password. Every time I tried hard reset it has done the soft one.
thanks anyway
Click to expand...
Click to collapse
I'd suggest you query this in the HTC Touch forum rather than the General Forum for everything, as they have more intimate knowledge to help you

Hi there, my HTC touch just did the same today. I never set a password.
I contacted my IT guy and he mentioned the following:
Try number 1 once, and then tap unlock.
WORKED BRILLIANTLY!!

The HTC Touch does that all the time.
All you need to do is hold down the Send and End Call buttons down firmly and push the stylus up in the little hole near the usb port (Reset Button) and wait till the screen says that the phone is going to format and all data will be lost press the soft key to continue. Then when it says that press the center button and it will show Fat formatting and Rom formatting. This will erase all data on your touch so make sure you back up.
After turn on the phone and go through the set up and it should be perfectly ok.
You can do this for two reasons.
1. To reset the phone locks.
2. To repair the touch screen if it stops working.
Hope this helps. Enjoy

Dotybizz, I guess the O/P wanted a way to recover without wiping his data. However, due to the security reasons I'm sure you know about often that isn't a suitable option.

Not working
dotybizz said:
The HTC Touch does that all the time.
All you need to do is hold down the Send and End Call buttons down firmly and push the stylus up in the little hole near the usb port (Reset Button) and wait till the screen says that the phone is going to format and all data will be lost press the soft key to continue. Then when it says that press the center button and it will show Fat formatting and Rom formatting. This will erase all data on your touch so make sure you back up.
After turn on the phone and go through the set up and it should be perfectly ok.
You can do this for two reasons.
1. To reset the phone locks.
2. To repair the touch screen if it stops working.
Hope this helps. Enjoy
Click to expand...
Click to collapse
I tried but fails. Can you advice something more. I need it badly man.

solve = hard reset
for hard reset press volume down button + center button + red reset button

A Hard Reset restores the device to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
There are 2 ways to perform a Hard Reset on this device:
Menu path
* 1. From the Today Screen, go to Start>Settings.Select the System Tab and then tap on Clear Storage.
* 2. Enter in the password provided on the display of the device (should be 1234) and tap Yes.
* 3. The device will begin the Master Reset Process.
Keystroke Method
* 1. Power the device off.
* 2. Press and hold the Volume Down and Center Navigation Button at same time, do not release.
* 3. Press Power button and hold for a 3 count (quickly - say one thousand one, one thousand two, one thousand three). 1-2 seconds is too short, 4-5 seconds is too long.
* 4. The screen will instantly show the text to hard reset (this is a white screen with Blue text that provides the next steps to complete the Hard Reset. If you do not get this screen, power the device off and try again).
* o Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data is backed up before proceeding.

bombe1 said:
for hard reset press volume down button + center button + red reset button
Click to expand...
Click to collapse
knockout87 said:
A Hard Reset restores the device to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
Snip, Snip.
Click to expand...
Click to collapse
So both of you guys/girls are posting on a thread that has no had any activity on almost a year, eh?

Hard reset not working

After having thoroughly read the 280 pages of the UM of my Rhodium, I've tried several times (three digits number !) to hard-reset my machine, but alas, without success.
I've tried every possible combination of ON/START/STOP buttons but none works.
I either happen to make the message "do you want to switch off your mobile" (in french, as French am I) or the menu to activate ringer/vibrator etc to appear, but never ever got the ability to hard-reset my unit.
What's wrong with me/my Rhodium ?
Thx in advance mates !

Instructions on how to hard reset are in the wiki. Don't know what these "ON/START/STOP" buttons you mentioned are. The buttons involved in making a hard reset are the Power, Call Send, and Call End keys.
Alternatively, you can go to "Clear Storage" in your settings and follow the directions on screen.

ohyeahar said:
Instructions on how to hard reset are in the wiki. Don't know what these "ON/START/STOP" buttons you mentioned are. The buttons involved in making a hard reset are the Power, Call Send, and Call End keys.
Alternatively, you can go to "Clear Storage" in your settings and follow the directions on screen.
Click to expand...
Click to collapse
on=power, start=call send and stop=call end, indeed, but it ain't working anyway !
i'll give "clear storage" a try, thanks.

Doktor.O said:
on=power, start=call send and stop=call end, indeed, but it ain't working anyway !
i'll give "clear storage" a try, thanks.
Click to expand...
Click to collapse
You do know that you need to turn off the device first? Alternatively, do a "clear storage" as mentioned above, if you still have access to your device.

michi123 said:
You do know that you need to turn off the device first? Alternatively, do a "clear storage" as mentioned above, if you still have access to your device.
Click to expand...
Click to collapse
Yes, I do know, thank you for your response, and I tried either way unsuccessfully !
I do have access to my machine but needed it to be fully reset.
"clear storage" works fine, but that does not explain me why the "three finger salute" fails...

You are keeping the SEND and END keys down whilst you turn the POWER on aren't you? then releasing only when you see the tricolour screen

I updated the wiki page the other day to make the steps a bit clearer.
Give it antoher go .
Dave

Problems with Hard Reset on a Verizon Touch Pro 2
Hi Guys,
I've had my Verizon version of the phone since the beggining of the week and I cannot make a Hard Reset work either. The combination of Send/End/Power buttons do not work, and on my Verizon version there is no "Clear Storage" item under the system tab in settings. I've watched the U-Tube clip in the Wiki, and I note that HTC's site for the Verizon variant refers to using "Clear Storage".
Looking in the Windows directory there is a Clear Storage html file but there is no ClearStorage.exe. I have extracted a ClearStorage.exe from my Tilt and inserted it into the Windows directory of the Touch but to no avail.
Does anybody have a fix for this? Could this be another "exclusion" by Verizon to stop us working with our phones?

Sorry to insist, but you have turned the device completely OFF, right? So it's not just in "stand by/screen off" power saving mode, but completely off? So that when you press the power button, the phone starts loading WM etc.
Again, sorry to insist, but I couldn't figure out any other reason for the hard reset not to work.

Don't mind you insisting because this issue is stupid. Yes I have turned the phone completely off by pressing the End button until the phone states "Your phone will be turned off. Press No to cancel.
When I attempt the Hard reset it the phone merely restarts regardless of how long I press the buttons.
All this would not be so much of an issue if "Clear Storage" was available. Short of waiting for the first cooked ROM (and therefore Hard SPL) to appear for the CDMA phones, is there any way to put that back? Obviously it requires more than copying the .exe to the windows directory. My Tilt has a 6.5 cooked ROM. Is is possible that the .exe is slightly changed in that one vs 6.1?
Other Verizon phone owners - can you confirm that the "Clear Storage" is missing?

Edited:
On my Verizon, the Clear Storage is on the System tab, under 'Memory'. Select 'Memory' and select the Clear Storage sub tab.

Taken from ppcgeeks:
FOR VERIZON TP2 ONLY (Sprint & GSM have different settings)
Soft reset
Hold down the end key till the device powers off, then hit the end key to start your phone. You can also hit the reset button under the battery cover.
Hard reset
Hold down the end key till the device powers off, then hold volume down, send and end till you see blue text. Follow hard reset prompts.
Security
Hold down the end key till the device powers off, hold vol down and end to get to security(rainbow screen).
http://forum.ppcgeeks.com/showthread.php?t=85339

hanfeitzu02 said:
Taken from ppcgeeks:
FOR VERIZON TP2 ONLY (Sprint & GSM have different settings)
Hard reset
Hold down the end key till the device powers off, then hold volume down, send and end till you see blue text. Follow hard reset prompts.
http://forum.ppcgeeks.com/showthread.php?t=85339
Click to expand...
Click to collapse
I just confirmed that this works on a Verizon phone. I got the hard reset prompt with this key sequence.

For Verizon users that want to do the clear storage through the OS, it's located under Memory in Settings on the Clear Storage Tab.
Settings -> All Settings -> Memory -> Clear Storage
Happy formatting :-D

Thanks everyone
Thanks everyone for resolving this.
This is what HTC Touch Pro2 (Verizon) site says under FAQ "General & Others":
"Q. What does a Hard Reset do and how is it performed?
A hard reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, 3rd party applications, etc. will need to be reinstalled after performing a hard reset. To perform a hard reset, navigate to Start > Settings > All Settings > System (tab) > Clear Storage. Follow the on-screen prompts to complete. This process will take 5-10 minutes".
Clearly no reference to being under the Memory Icon. The link is:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=90&id=110490&f=t
Could we ask the moderator to arrange for the Wiki to be updated for the CDMA vcersions?

I have a Verizon TP2. Clear Storage on my phone is located at Settings/Memory and then the Clear Storage Tab. It asks you to enter a number to reset your phone and restore Verizon default settings.
Edit: Bah, guess I didnt see the second page )

SOLVED / HELP ME! I MESSED Samsung gt-i5510 FW Update

Dear gurus,
I was trying to update FW of my gt-i5510, via KIES.
But during update process, KIES showed a message telling that reboot phone, disconnect and reconnect. I pressed power button. But it started a screen showing a message like
reboot system now
apply sdcard update.zip
wipe data/factory reset
wipe cache partition
#MANUEL MOde#
-applying Multi CSC....
Click to expand...
Click to collapse
none of the options are working.
I don't know what to do !
pleaser help me !!

dionysos77 said:
Dear gurus,
I was trying to update FW of my gt-i5510, via KIES.
But during update process, KIES showed a message telling that reboot phone, disconnect and reconnect. I pressed power button. But it started a screen showing a message like
none of the options are working.
I don't know what to do !
pleaser help me !!
Click to expand...
Click to collapse
Happened to me once when I did a factory reset. I got pissed because I couldn't go into download mode to fix it. So while on this screen I just pressed the hardware keyboard buttons, trying any combination I could. It miraculously rebooted and problem was gone.

Problem SOLVED
How?
the problem is actually really stupid design of the screen after flashing new firmware.
As you all know gt-i5510 is a sliding qwerty keyboard phone.
I was able to go up with "left arrow" and down with "rigth arrow",
I hit "home" button, didn't work
I hit "ok" on keyboard, didn't work
I hit "enter" on keyboard didn't work.
Guess what,
LEFT SHI(F)T key worked.
I selected "reboot" option and decided to try any key,
when I pressed "left shift" it did the job, selection activated and reboot happened.
FW update done !!!

dionysos77 said:
Problem SOLVED
How?
the problem is actually really stupid design of the screen after flashing new firmware.
As you all know gt-i5510 is a sliding qwerty keyboard phone.
I was able to go up with "left arrow" and down with "rigth arrow",
I hit "home" button, didn't work
I hit "ok" on keyboard, didn't work
I hit "enter" on keyboard didn't work.
Guess what,
LEFT SHI(F)T key worked.
I selected "reboot" option and decided to try any key,
when I pressed "left shift" it did the job, selection activated and reboot happened.
FW update done !!!
Click to expand...
Click to collapse
That might have been the button I pressed. lol
Glad you sorted it out.

[Q] Cannot flash stock rom

Hi. I have a problem with Touch Pro 2. There is stock rom, never updated. But system is behaving very bad. Even touch works only when it wants (maybe physical damage, but I want to have new WM). But installation stops at 1% and phone reboots. Problem is that I have set a password on WM. There is a problem with touch in menu, so I can't remove it. May that be the problem that this secure makes flashing even stock roms impossible? I have no free SD, so only flash via RUU.

kubekpop said:
Hi. I have a problem with Touch Pro 2. There is stock rom, never updated. But system is behaving very bad. Even touch works only when it wants (maybe physical damage, but I want to have new WM). But installation stops at 1% and phone reboots. Problem is that I have set a password on WM. There is a problem with touch in menu, so I can't remove it. May that be the problem that this secure makes flashing even stock roms impossible? I have no free SD, so only flash via RUU.
Click to expand...
Click to collapse
Have you tried a hard reset? I believe it's called "Clear Storage" from settings.
Or hold talk/send + power + vol down while the device is OFF.

I can't clear storage because touch is broken in menu. That's why I want to reinstall it.

kubekpop said:
I can't clear storage because touch is broken in menu. That's why I want to reinstall it.
Click to expand...
Click to collapse
Then do my other suggestion...

But it doesn't work. It boots into bootloader. Does it work for you?

kubekpop said:
But it doesn't work. It boots into bootloader. Does it work for you?
Click to expand...
Click to collapse
Perhaps those weren't the right keypresses...
Try this:
A Hard Reset restores the device to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
There are 2 ways to perform a Hard Reset on this device:
Menu Path
Access the Settings Tab>All Settings>System>Clear Storage
Follow the onscreen instructions.
Keystroke Method
1. With the device turned off, press and hold the VOLUME DOWN, TALK/SEND, and END/POWER buttons until you see this message on the screen.
2. This operation will delete all your personal data, and reset all settings to manufacturer default. Press Vol Up to restore manufacturer default, or press other keys to cancel.
3. Release the VOLUME DOWN, TALK/SEND, and END/POWER buttons.
4. Press the VOLUME UP button to restore the operating system to the factory default configuration, press the VOLUME DOWN button to restore the factory default configuration and remove any operator customization, or press any other button to cancel the reset.
Click to expand...
Click to collapse

Ok, I will try this when I will heve access to it It's my friend's phone, I wanted to help. GR8 THX, I hope it will help.

Factory Hard Reset Not Proceeding (Fixing from a bootloop, data partition need wipe)

Hey guys, I'm using a stock L-01E (Just a JPN E975), when it heated up one day. Tried to turn it back on, but would only bootloop. Saw the guide here for bootloops (https://forum.xda-developers.com/showthread.php?t=2010624), and got until step 7. Now with a bootloop still occuring, I went and used the hardware buttons to go to the factory hard reset. Got in, selected to continue, but after confirming, it has been stuck on that screen for hours. All other videos I've seen had the device turning its screen off seconds after confirming. Can anyone help me? I really am in great need.

That's old method use this it's better.
https://forum.xda-developers.com/showthread.php?t=2797190

0veR said:
That's old method use this it's better.
https://forum.xda-developers.com/showthread.php?t=2797190
Click to expand...
Click to collapse
Unfortunately, I just completed it using that method, but am still encountering bootloops. Should I set it to CSE?

JPAU said:
Unfortunately, I just completed it using that method, but am still encountering bootloops. Should I set it to CSE?
Click to expand...
Click to collapse
Yes

0veR said:
Yes
Click to expand...
Click to collapse
Thanks. So going with CSE, the tool gets up to 98%, and the phone restarts, as it should. Problem is, the phone keeps bootlooping, and the tool says that the upgrade stopped due to an error. I checked the link you sent, and some people had the same issue, but no solutions were given. I'm not quite sure what to do with this now.

Master reset with hardware keys
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.
If the device menus are frozen or unresponsive, you can master reset using hardware keys.
Back up data on the internal memory.
Power off the device and ensure it is not connected to any USB cables.
At the same time, press and hold the following keys for 8 seconds:
Power key
Volume down key
When the LG Logo is displayed, release the Power key and then immediately re-hold the Power key.
When the 'Factory data reset' screen displays, release the both keys.
Use the volume keys to select yes, use the power key to confirm.
Re-confirm by using the volume keys to select and power key to confirm.