Develop Bugs

BestBuy and other US store buyers - Is there an Asus Global Warranty card included?

To any US buyers who bought the tablet at any store but the Google Play... is there a Global Warranty card or paper in the package?
Asus tells me that they repair any of their product if there is such a warranty card. This could be inside the box or a piece of paper given by the store, I dunno. You guys got such a card?

I got mine from BestBuy and there is a booklet market "Warranty & Safety". Reading through it has a page titled:
10. international Warranty Service
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just to back up PMentior got the same thing ... a booklet no card..

Thank you all for your help! This is promising.
If I may ask one last thing: can any of you contact Asus and ask whether your model is definitely good for Global Warranty? They say over here that they can tell the exact warranty condition based on your model's serial number, something I don't feel comfortable asking to check myself. Would much appreciate it.

I will look in to it when I get home form work.
Sent from my Nexus 4 using Tapatalk 4

In the meantime, if anyone has 2 minutes to check their serial with Asus (via mail or hotline), they can easily tell the device's warranty options.

Mine first Gen nexus was purchased in the usa , and fixed in europe at no extra cost.
Hope it helps.
Sent from my Nexus 7 using Tapatalk 4

PMentior said:
I got mine from BestBuy and there is a booklet market "Warranty & Safety". Reading through it has a page titled:
10. international Warranty Service
View attachment 2191661
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
This booklet on its first page gives serial number and an overview of how to claim warranty depending on your situation. The receipt you have for the purchase is the day when your warranty shall start. If you lost it, then Asus will use the serial code to determine when the product was made and that would be the warranty date.
I would take this as warranty.

Hnk1 said:
This booklet on its first page gives serial number and an overview of how to claim warranty depending on your situation. The receipt you have for the purchase is the day when your warranty shall start. If you lost it, then Asus will use the serial code to determine when the product was made and that would be the warranty date.
I would take this as warranty.
Click to expand...
Click to collapse
Yes, this is how Asus does it. I'm just waiting for anyone to check their serial at ASUS and ask whether their model (= any from their store and probably from any US store) is definitely good for Global Warranty. Answer is most likely yes, but I need a confirmation before purchase, as too many are having too many issues. I may even sit this one out due to GPS issues which is a major concern of mine...
A call to Asus someone please. :laugh:

bump

Heres what asus website says about the matter, date of shipping being the main word there but I am sure a print out of a receipt from a online store will suffice if no card is present. I am going to try phone them tomorow but I will be phoning the South African branch but I will report back anyway

Any luck at Asus?

I'll have one more round. Someone pls. phone Asus and ask Global Warranty status based on their serial.

Oneplus 3 CE Certification Of Conformity

Hi,
I've asked the oneplus 3 team, and support, and chat support about the certificate, since they past a CE logo on the back on the phone, but no one wanted or knew where it can be found, i bought the phone from them and the authorities are holding the phone since it doesn't exist in their database and asked for such document.
Can someone guide me please, to find the certificate of conformity (declaration of conformity) for the device, i might lose the phone and the money i paid for it.
Regards.

Did u read the safety information ? its on it page 11 its also on the package of the phone when you receive it

Nope, it's not the certificate.
This is what a certificate look like
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Eislei said:
Nope, it's not the certificate.
This is what a certificate look like
Click to expand...
Click to collapse
oh ok my bad was not sure what it was i will try to search 4 u

Lolteee said:
oh ok my bad was not sure what it was i will try to search 4 u
Click to expand...
Click to collapse
That'll help a lot, i tried looking for it for the past 5 days, no luck so far, even if i asked their support team, they don't know what it is...

Which authorities are holding your phone?
Sent from my Darkside of Edge plus

xanthrax said:
Which authorities are holding your phone?
Sent from my Darkside of Edge plus
Click to expand...
Click to collapse
The customs house

Check this to be more informed
http://www.chinaimportal.com/blog/ce-marking-importing-china-complete-guide/
Also, the seller's website may contain a form which reflects the EC requirements
Sent from my Darkside of Edge plus
---------- Post added at 04:39 PM ---------- Previous post was at 04:29 PM ----------
And I'm also wondering why are they asking about the paper as long as the label is on the phone? Which country?
Sent from my Darkside of Edge plus

xanthrax said:
Check this to be more informed
http://www.chinaimportal.com/blog/ce-marking-importing-china-complete-guide/
Also, the seller's website may contain a form which reflects the EC requirements
Sent from my Darkside of Edge plus
---------- Post added at 04:39 PM ---------- Previous post was at 04:29 PM ----------
And I'm also wondering why are they asking about the paper as long as the label is on the phone? Which country?
Sent from my Darkside of Edge plus
Click to expand...
Click to collapse
It's from Aliexpress, and the seller doesn't have a website, i'm contacting them right now and the one talking to me isn't understanding the situation at all, i keep sending messages to make it simpler and hopefully i'll get the certificate somehow.

Ohh... Aliexpress is so...
I wanted to know which country are you from... UK...? New regulations?
Sent from my Darkside of Edge plus

xanthrax said:
Ohh... Aliexpress is so...
I wanted to know which country are you from... UK...? New regulations?
Sent from my Darkside of Edge plus
Click to expand...
Click to collapse
Morocco

Eislei said:
Hi,
I've asked the oneplus 3 team, and support, and chat support about the certificate, since they past a CE logo on the back on the phone, but no one wanted or knew where it can be found, i bought the phone from them and the authorities are holding the phone since it doesn't exist in their database and asked for such document.
Can someone guide me please, to find the certificate of conformity (declaration of conformity) for the device, i might lose the phone and the money i paid for it.
Regards.
Click to expand...
Click to collapse
There is CE logo on the back of the box, but I don't know where you can find the certificate.

XpellCZ said:
There is CE logo on the back of the box, but I don't know where you can find the certificate.
Click to expand...
Click to collapse
That's the main problem, they write that they are certified and follow the regulation but the certificate is nowhere to be found

to fly or not to fly. Explain the green bar to the hostess

If today I receive the new Samsung, ( the safe, green battery), can I fly tomorrow?

seriously samsung need to just push a require app on the phone that show the date of the phone, "the second gen" of the note 7, and any other info it may need...

Kansatsusha said:
seriously samsung need to just push a require app on the phone that show the date of the phone, "the second gen" of the note 7, and any other info it may need...
Click to expand...
Click to collapse
I dunno. But i can tell you that if is true than 10 October finally I am going to grab this object, I will bring with me everywhere.
Nobody is succesfully traveling at the moment with the new sammy, on a fly that before were interdicting it?

Call a flight attendant a "hostess" and you'll have bigger problems than your Note7. I flew with my old pre-replacement Note7 turned off and on my tray table on American and Delta. No one noticed or cared. If they do notice or care I'd suggest printing out and carrying the following. You can also show them your device is OK using the Samsung+ app. I highly doubt you'll be asked unless a member of the flight crew is also a mobile device enthusiast.
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fair enough Barry. Just last week i flew with Transavia, it was written at the moment of the check in, that I could not bring my note 7, not that I have to have a new eligible one. I really hope that Samsung, will manage this contacting every fly agency, because the Samsung target is also one that flies imo.

trocchietto said:
If today I receive the new Samsung, ( the safe, green battery), can I fly tomorrow?
Click to expand...
Click to collapse
You could have flown with the old one.

Take your old receipt for the original and the new receipt for the new one. I doubt that could be argued with.
I totally sympathise with flight crew who are security conscience, if they apply rules to me I feel rather happy knowing they are just the same with all passengers and their has been a small problem with the Note 7 so at 11,000M I agree with very high security.
What concerns me is the attitude of a tiny minority who are refusing to change mobiles despite knowing the situation. Very selfish attitude especially as Samsung has agreed to change all 'old' devices.
Ryland
---------- Post added at 12:14 AM ---------- Previous post was at 12:09 AM ----------
andyahs said:
You could have flown with the old one.
Click to expand...
Click to collapse
Only if your a selfish 'person' (add your own expletive). We don't live in a vacuum so we have to be aware of our civic duty to others. All for freedom but abuse of freedom like that is dangerous.
Ryland

Ryland Johnson said:
Only if your a selfish 'person' (add your own expletive). We don't live in a vacuum so we have to be aware of our civic duty to others. All for freedom but abuse of freedom like that is dangerous.
Ryland
Click to expand...
Click to collapse
lol. Internet police keeping the world safe....

andyahs said:
lol. Internet police keeping the world safe....
Click to expand...
Click to collapse
Called being an adult nothing more nothing less. :good:
Ryland

My new *safe* note 7 has a bad IMEI

EDIT: See post #5. Samsung has multiple IMEI checkers for different countries, my google search led me to the wrong one.
Original Post starts here:
So I have a brand new, Verizon note 7, box has the black square, green battery icon.
After the reports this weekend, I thought "eh, I'll check". Using Samsung's IMEI check, it returns a message
Hold your horses.
It's either that the IMEI you entered is incorrect or device you are using might not be safe to use. If the latter is true and the device you have was obtained thru our Voluntary Replacement Program, power down your device and contact our Customer Service hotline at +63(2)422-2111 so we can sort things out as soon as possible.
If you have not yet availed of our Voluntary Replacement Program, we advise you to IMMEDIATELY POWER DOWN your Note7 device and get in touch with the entity from which you have obtained it so you could be assisted in getting a replacement unit or a different unit.
Click to expand...
Click to collapse
Yea, that's not good. I guess I'm exchanging it later today for an S7 Edge now.
(Curiously, when I called Samsung just now they said it wasn't on the list of recalled phones, and that mine was safe to use... so left hand not knowing what the right is doing?)

I would trust the green battery icon and black square over the imei checker.
Sent from my iPhone using Tapatalk

Just goes to show how screwed Samsung has things when it comes to instilling trust with their customers when it matters most.
Sent from my HTC6545LVW using Tapatalk

The imei checker actually allows for an option that you DO have an exchanged Note yet it is still a bad one? What if this is a new feature that indicates there will be another, limited recall?

update, turns out I may have used the wrong IMEI checker. the one I used was the first hit in google for my search:
http://www.samsung.com/ph/note7imeichecker/ and I read "/ph" as "phone".
The checker at http://www.samsung.com/us/note7recall/ one says that my phone is safe.
So...strange. If I were in the Philippines this phone is bad, in the US it's safe?

notefreak said:
The imei checker actually allows for an option that you DO have an exchanged Note yet it is still a bad one? What if this is a new feature that indicates there will be another, limited recall?
Click to expand...
Click to collapse
Lol! So it does. Just tried mine for a laugh.
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Sent from my SM-N930W8 using Tapatalk

Maybe you got that error then because it's checking for a IMEI code that's linked with the Philippines but you're putting in a code that is for USA models and therefore is coming back as an incorrect IMEI hence the error message "It's either that the IMEI you entered is incorrect...". So most likely just that and not a screw up with the checker lol.

Question Message "This Device is Managed" , what can i do?

Hello Dear community, i have two Phones , one Pixel 6 and one Pixel 6 Pro and when i try to setup the phone it show me the message " This device is managed" and you can see on the screenshot. Please how can i solve this issue? I bought the phones in second hand by Ebay.
Thanks.
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If the phone is showing that message and was purchased off of eBay, then the phone was stolen from a business. The phone cannot be utilized as it will be flagged and will have its IMEI blacklisted after some time. That message you are seeing confirms that.
Unfortunately for you, there is no work around to resolve this - as theft isn't a 'real' phone problem. The protection with phone management is just a corporate move to give companies more control over the devices that they purchase. So essentially, there is a much lower chance of them being stolen. Because once they are stolen, they're basically just local music players that cannot be utilized as a cellphone and will automatically wipe themselves clean on a timely basis (once they are reported as being stolen).

NippleSauce said:
If the phone is showing that message and was purchased off of eBay, then the phone was stolen from a business. The phone cannot be utilized as it will be flagged and will have its IMEI blacklisted after some time. That message you are seeing confirms that.
Unfortunately for you, there is no work around to resolve this - as theft isn't a 'real' phone problem. The protection with phone management is just a corporate move to give companies more control over the devices that they purchase. So essentially, there is a much lower chance of them being stolen. Because once they are stolen, they're basically just local music players that cannot be utilized as a cellphone and will automatically wipe themselves clean on a timely basis (once they are reported as being stolen).
Click to expand...
Click to collapse
Thanks vor your reply,
i don´t think the phones was stolen because the selers of this phones is a company in Germany and they have more than 50 pieces of this phones, They wrote on the listing that the phones was used only for demostration purposes , so google will not remove the mdm lock if i contact them on the geving email adress?

If the device is truly legally sold, you need to get into contact with the seller to see if they can release it from their MDM server. If they cannot, only they can be the ones to contact Google. Google will NOT help you if you do not have the original purchase order from when it was MDM enrolled. Even if the user has a ton of devices for sale, that doesn't mean they were acquired legitimately. It's possible they were supposed to be destroyed and kept enrolled to prevent them from being resold, which is what sounds most likely to me. As someone who works in IT asset management, the ONLY reason we leave our devices DEP or MDM enrolled is to prevent someone from snagging it before we dispose of it.