Develop Bugs

[Q] dead/stuck pixels, how common are they on the Defy??

Hi, I have my Defy for about a month and just now noticed 2 tiny stuck pixels of green/blue colour. They are actually visible only on black screen and in normal usage you can only find them if you know where they are, otherwise it only looks like a tiny particle of dust.
Since I only noticed it now it's too late for me to send it back
Have tried different software solutions and ran them over some nights, but nothing helped. So it seems they are permanent. I'm still on stock firwmare and havent flashed it yet.
It's sort of psychological thing... personally, I find it frustrating and it pisses me off because I know the problem is there and I have paid the full price for the phone to be perfect.
I was wondering how many of you experienced this and is there any chance that motorola would cover this problem under warrianty (in EU)?

My first Defy got a stuck pixel within the first week of me owning it. I phoned T-Mo and they sent me a replacement the next day. Before I did that though, I asked a T-Mo employee in one of their shops about it. He told me that if I couldn't get it sorted over the phone, to come back into the shop and they would help me get it replaced under warranty.
I don't really know how it all works but that was just my situation - hopefully it's of some use.

My defy that I just sold had two dead white pixels. One in the middle of the screen and one about the height of the volume rocker. Only visible on black screen though.
Sent from my ADR6300 using XDA App

[Q] Yellow screen burn at bottom of screen

Guys, over the past few days I have noticed at the foot of the screen in the centre there is a yellow line (approx 1 to 2mm thickness) appearing which looks very much like screen burn.
It can only be seen when a lighter colour is present but it is there no matter what you are looking at.
When watching movies it is horrendous as your eyes are constantly drawn to the yellow thick line.
Question being has anyone else noticed this?

Sounds like a faulty panel to me

Lennyuk said:
Sounds like a faulty panel to me
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Click to collapse
That's what I am thinking but before I contact Clove tomorrow it would be interesting to hear if this is an isolated case?

Give us a picture

htc_HD2 said:
Give us a picture
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Click to collapse
Impossible to see if you do a screen grab. The grab would not show the screen burn.
The only way to do it is to take a photo of the G3's screen and I don't have another camera at hand with me this weekend.

Dead pixel maybe
Sent from my LG-D850 using Tapatalk

StreetkillnHD said:
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.

Beards said:
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Click to expand...
Click to collapse
I have had this on devices in the past, its certainly a faulty screen.

Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........

Beards said:
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Click to expand...
Click to collapse
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?

Lennyuk said:
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Click to expand...
Click to collapse
Yes I spoke with Clove and was quite surprised they would send it back for repair.
At the time I had had the G3 for 18 days.
As such seeing as being without the phone is going to be a nightmare and it's not spreading or getting worse for the time being, I'm mulling over my options.
Fortunately money is not a problem. If it gets that bad I would rather buy another and set up the new G3 in the presence of the faulty G3 then either give the faulty one away to a member of the family which I do with all of my phones and let them decide what to do....

I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.

bpyazel said:
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
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Click to collapse
Well, if it's any help to you all I can tell you is it doesn't appear to get any worse.
Yes it's there and more prominant when it gets hotter but it doesn't appear to be spreading or going darker.
At the moment I am still living with it.

LG G3 camera lens scratches?

Hi all.
I've received my brand new LG G3 32GB international D855. Awesome phone, really.
Anyway I've encountered some hardware related problems:
1st I've noticed that top and bottom of the screen are brighter, but I think it's due to the LCD technology itself (used amoleds in the last 3 years so a different technology with different and, imho, worse problems).
2nd, and the topic of this question, my camera is showing few very light scratches on the back lens. From my tests, fortunately, I realized that they're not visible in any kind of photo.
I used a cover and a screen protector since I unboxed.
My question is: is anyone experiencing similar issue? Is the lens so easy to damage?
I'm pretty worried because my Note 3 never showed a scratch in 7 months used without any kind of protection...
Sent from my LG-D855 using XDA Premium 4 mobile app

I have also used a bumper case since the 1st day. I checked my camera lens just now and did not notice any scratches. I think it might be a manufacturing fault.

Not sure my G2 had a ton of scratches too but it never came out in photos... so you should be A-OK... maybe just different glass types.
Note 3 has other quality issues *shakes* lol. S Pen die much? lol.

Meanwhile I realised that the issue with the screen is an actual problem called screen bleeding, related to LCD's back illumination.
Sent from my LG-D855 using XDA Premium 4 mobile app

I've had mine since 2 days prior to main release (know a guy, mwohaha)
I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.
I'm actually quite impressed

ipwngeek said:
I've had mine since 2 days prior to main release (know a guy, mwohaha)
I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.
I'm actually quite impressed
Click to expand...
Click to collapse
So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.
Sent from my LG-D855 using XDA Premium 4 mobile app

kylothow said:
So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.
Sent from my LG-D855 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I guess you got a faulty unit; I'd send it in to LG, or at least go on the live chat. That should do the trick, I hope!

sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far

BurningRain said:
sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far
Click to expand...
Click to collapse
Yeah but I don't know how LG operates... I can't stay without phone for weeks...
Sent from my LG-D855 using XDA Premium 4 mobile app

If I'm not wrong I have 2 years to have free reparations/replacements right? Scratches aren't affecting my photos and are only barely visible with naked eye and only in determinated light conditions. If the problem becomes worse or photos will deteriorate I'll update this thread with my experience with LG's warranty system.
For now this phone rocks.
Sent from my LG-D855 using XDA Premium 4 mobile app

I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.

gustavocoelho said:
I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.
Click to expand...
Click to collapse
I've also, but it's very hard to notice and when watching films or playing games is almost invisible.
Anyway guys I've an update for you: I'm not crazy scratches are very visible under direct light and I'll definely contact the seller...

Little update
Sent the phone back to the shop (yes, directly to the seller because it was less than 10 days I have bought it :victory, it should get there on Monday.
Let's see if the screen leaky borders, creacky cover and most important buttery lens are enough for a replacement :fingers-crossed:
I'll update you when the shop will contact me.

Another and last update
The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:

kylothow said:
The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:
Click to expand...
Click to collapse
Let us know about those borders.

helikido said:
Let us know about those borders.
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Click to collapse
I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.
EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!
EDIT2:
LOL, AM/PM bug still present

kylothow said:
I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.
EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!
EDIT2:
LOL, AM/PM bug still present
Click to expand...
Click to collapse
By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).
About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.
On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?
And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.

helikido said:
By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).
About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.
On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?
And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.
Click to expand...
Click to collapse
Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...

kylothow said:
Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...
Click to expand...
Click to collapse
Yeah i thought so.
The blacks are normal to be a little bluish. All lcd are like that and even mine to a small degree.
Thank you for your reply lol. Good luck with your phone buddy

Scratched? How about fully cracked!
First - the phone was not dropped or have any impacts other than what you might get from walking with a phone in your pocket. Other than normal daily use, safe handling and really careful use the phone had nothing happen to it. I cannot pick even a medium bump that happened, but now I have a cracked lens with a hole exposing the camera beneath. LG is warning me that 'mishandling' is not covered ... I certainly did not mishandle the phone in any way.
Link to other forum: http://forum.xda-developers.com/lg-g3/help/lg-g3-cracked-lens-hours-box-t2812323
Here is the video I made for Youtube: https://www.youtube.com/watch?v=zH1fNexSNQk

[Q] Faint vertical lines on screen

Hi guys, I don't quite now how to explain this, but I'll give it my best. I've had my g3 for almost two weeks now and I've started to notice very faint vertical lines on the screen when on a white background, I can see them right now while writing this. It also happens in the settings screen. I'm not certain if there's something wrong or if it's always been this way and I hadn't noticed. Has anyone else noticed this? I wouldn't even say the line have a colour, it's just an alternate of darkish and white lines. I could just be looking too close, but I'm not certain.
Also I have noticed a slight black blur when using knock code, like when you would touch an old lap top screen, although a lot fainter. It only happens in one little section of the screen, but I noticed it when using the white stock wallpaper. It only seems to happen when I tap for knock code and I have noticed it when I apply slight pressure to that area. I have been delicate with the touch screen since, but I don't believe I used much pressure in the first place.
Hope I explained it well enough. Anybody else noticed anything similar? Am I being paranoid and these things normal?

There is large discussion on the "lines." I see them too, but think it is a result of the resolution itself. Nobody can say/prove what it is AFAIK.
If I press real hard on the screen in certain spots, it seems like I can replicate the second thing you're talking about. If yours does it when just lightly tapping, I'd exchange it.
Sent from my LG G3

Nitemare3219 said:
There is large discussion on the "lines." I see them too, but think it is a result of the resolution itself. Nobody can say/prove what it is AFAIK.
If I press real hard on the screen in certain spots, it seems like I can replicate the second thing you're talking about. If yours does it when just lightly tapping, I'd exchange it.
Sent from my LG G3
Click to expand...
Click to collapse
Hi,
Thanks for replying. I'm glad that the 'lines' aren't just in my imagination. Can you point me in the direction of the discussion on the lines?
I bought the phone online, but took into the store today to compare it to their demo model. It definitely doesn't have the same issue when I tap it. The salesperson wasn't sure what it was but she's going to send it in for repair/replacement. It sucks... now I'm going to have to wait till I get it back. The shop said they would have replaced it on the spot if I hadn't bought it online but from the store too.
Hopefully they get it back to me quick.
I hope no one else has this problem.

I think it's not the resolution itself, it's more about the software or kernel or something, LG implemented an oversharping thing which makes texts appear too sharp, but it's not only about texts, it's about the overall display! Notice when you scroll through LG Health page, you can see the lines moving, or changing in visibility, etc..

I have the same issue on my phone. There are very faint vertical lines most apparent on white and green colors and they seem to be rainbow colored. I have seen this issue with the at&t, t-mobile, and sprint versions of the G3 which my friends have.
It's not caused by the over sharpening effect because even after I flashed a fix for it, it still appears.
Almost as if it's like one of those 3d card/poster effects.

Hi guys,
is there any news on any fix on this?

I have the same problem. Should I RMA my phone?

Display issues

Hi,
I've just noticed that on the left hand side of my screen I have a vertical bar around 2mm wide that looks corrupted in some way - like filled with horizontal hatched lines that I'm assuming are defective pixels or similar. It's a bit hard to describe, and even harder to get a decent photo of the problem. The attached is the best I could do.
The issue seems to be there all of the time, but is less noticeable on solid white / black backgrounds than it is on block colours.
Is this likely to be hardware issue, and would it be covered under UK warranty?
Thanks
cjc.

cjc1664 said:
Hi,
I've just noticed that on the left hand side of my screen I have a vertical bar around 2mm wide that looks corrupted in some way - like filled with horizontal hatched lines that I'm assuming are defective pixels or similar. It's a bit hard to describe, and even harder to get a decent photo of the problem. The attached is the best I could do.
The issue seems to be there all of the time, but is less noticeable on solid white / black backgrounds than it is on block colours.
Is this likely to be hardware issue, and would it be covered under UK warranty?
Thanks
cjc.
Click to expand...
Click to collapse
That definitely looks like a faulty panel. Nothing like that on my 10 (Carbon Grey, Tianma).
I'd get in touch with HTC UK and see what they think.

I have exactly the same issue and i've had my phone a week. I didn't notice it at first but it's definitely more noticeable on non white backgrounds, i've checked it with a screen tester which you can go through blocks of colour with. I also have the same slight dip in the top left.
How has your warranty claim gone with HTC? I'm going to try phoning them up today. I bought my phone from Very.co.uk but would rather deal directly with HTC.

Following this as well as I have stuck pixels in the middle of the screen. Very have been difficult to deal with so I'd really like to know how things go with HTC UK

Hey just as a follow up. very.co.uk refunded me with no questions asked. They don't do replacements so you have to re-order.