[Q] Bootloader loop w/ no recovery (unmodified phone) - One (M8) Q&A, Help & Troubleshooting

Hey, looking to get some help from the community. I had just purchased my new M8 and after a day of use, it has inadvertently gotten stuck in a bootloader loop.
I haven't unlocked, modified or rooted this phone in any way. it is, quite literally, 2 days old.
I could go to the store to have it replaced but given the original store distance I'd like to see if there something I can do first before I do that.
I have seen ways to fix up this, but most involve people who have tried (and failed) to unlock the bootloader, flash a rom, etc.
Attempting to use some of the menu options ends up with nothing, eg selecting Recovery will flash the three Android skateboarders for a second along with a short vibration. Then back to the bootloader.
I've removed my SIM card and tried, and the SD card and tried with no luck.
tl;dr I can turn it off and on, but always end up at the bootloader with no options.
Any help to restore this to stock would be greatly appreciated!

ThoseWhoDo said:
Hey, looking to get some help from the community. I had just purchased my new M8 and after a day of use, it has inadvertently gotten stuck in a bootloader loop.
I haven't unlocked, modified or rooted this phone in any way. it is, quite literally, 2 days old.
I could go to the store to have it replaced but given the original store distance I'd like to see if there something I can do first before I do that.
I have seen ways to fix up this, but most involve people who have tried (and failed) to unlock the bootloader, flash a rom, etc.
Attempting to use some of the menu options ends up with nothing, eg selecting Recovery will flash the three Android skateboarders for a second along with a short vibration. Then back to the bootloader.
I've removed my SIM card and tried, and the SD card and tried with no luck.
tl;dr I can turn it off and on, but always end up at the bootloader with no options.
Any help to restore this to stock would be greatly appreciated!
Click to expand...
Click to collapse
Is your power button stuck?

n1234d said:
Is your power button stuck?
Click to expand...
Click to collapse
Nope, the button is fine.

ThoseWhoDo said:
Any help to restore this to stock would be greatly appreciated!
Click to expand...
Click to collapse
It's best not to do anything to make it worse.
Return it to where you bought it for replacement. It's hardware problem
The only thing you can try now is factory reset and see whether it boots

ckpv5 said:
It's best not to do anything to make it worse.
Return it to where you bought it for replacement. It's hardware problem
The only thing you can try now is factory reset and see whether it boots
Click to expand...
Click to collapse
Will do. Factory reset does the same "flash image + vibrate" behavior.
Thanks for the help!

Related

Desire un-responsive - Please Help

I've seen a couple of threads such as this with no real solution.
I've been happily using my Desire for months without changing roms or whatever (CM7 and s-off) until last night I opened my Dolphin browser and before it loaded the homepage it froze, totally un-responsive. I took the battery out, and to my horror, it was still totally un-responsive. Wouldn't respond to pressing the power button, pressing volume down+power, charger, or usb.
The battery at the time was about 50%, I've had the battery in and out about 100 times now, trying things like leaving the battery out and then trying again, keeping it on 'charge' for a while and trying to get it booted, with no response at all.
This was until an hour ago, I hopefully tried to boot the phone after the battery, sim and sd card had been out for a while and I got a vibration, and then it hung on the flash screen. I had to remove the battery, then tried to boot again with no response, so I left it a while again, put the battery in and got to the bootloader, thought I'd get into recovery and try a nandroid or something, only when I selected recovery it hung on the slash screen again.
Does anyone have any ideas what this is, or how this could be fixed? Damn I hate not being able to use my previously awesome phone!
I apologise for the long post, I'm just trying to give a good explanation of things. I just couldn't see the problem being my battery, only the day before the problem I was telling my friend how great the battery life on my phone is, and that he should give rooting a go and use CM7, this probably hasn't swayed his decision to root his phone.
stevoh84 said:
I've seen a couple of threads such as this with no real solution.
I've been happily using my Desire for months without changing roms or whatever (CM7 and s-off) until last night I opened my Dolphin browser and before it loaded the homepage it froze, totally un-responsive. I took the battery out, and to my horror, it was still totally un-responsive. Wouldn't respond to pressing the power button, pressing volume down+power, charger, or usb.
The battery at the time was about 50%, I've had the battery in and out about 100 times now, trying things like leaving the battery out and then trying again, keeping it on 'charge' for a while and trying to get it booted, with no response at all.
This was until an hour ago, I hopefully tried to boot the phone after the battery, sim and sd card had been out for a while and I got a vibration, and then it hung on the flash screen. I had to remove the battery, then tried to boot again with no response, so I left it a while again, put the battery in and got to the bootloader, thought I'd get into recovery and try a nandroid or something, only when I selected recovery it hung on the slash screen again.
Does anyone have any ideas what this is, or how this could be fixed? Damn I hate not being able to use my previously awesome phone!
I apologise for the long post, I'm just trying to give a good explanation of things. I just couldn't see the problem being my battery, only the day before the problem I was telling my friend how great the battery life on my phone is, and that he should give rooting a go and use CM7, this probably hasn't swayed his decision to root his phone.
Click to expand...
Click to collapse
did you try rebooting it without sdcard?
If you manage to get it running , try to flash a shipped ROM - it should unroot you and fix any software problems . Try taking it back to your carrier as that sounds more like a hardware problem.
you are stuck on HTC screen are you not? Then this is the exact same situation is it not?
bortak's Troubleshooting Guide said:
S-ON
"I'm S-ON, I can't boot recovery, and my phone doesn't boot "
This is a bit of a worse situation, as you cannot flash system critical parts such as the recovery image and just restore a backup. This unfortunately means that you will lose all of your data when you attempt to fix the phone.
[STEP1]- Make sure that you have a goldcard. If not, create one from the tutorial.
[STEP2]- Battery pull. Hold the BACK button and the POWER button to boot into FASTBOOT mode.
[STEP3]- Download the latest WWE RUU from here
[STEP4]- Run the RUU and wait for completion WARNING: DO NOT, BY ANY CIRCUMSTANCES INTERRUPT THE PROCESS - THIS WILL MORE THAN LIKELY END UP WITH A BRICKED PHONE - NOT EVEN IF GOD HIMSELF TELLS YOU TO DO SO, OR IF THE US PRESIDENT THREATENS YOU WITH THERMO-NUCLEAR WAR
[STEP5]- Once the phone is booted, you are now returned completely to stock. You will need to re-root again, and I'd recommend S-OFF
Click to expand...
Click to collapse
P.S. Remember to read disclaimer on the thread.
kmaq said:
did you try rebooting it without sdcard?
Click to expand...
Click to collapse
I have tried booting without sdcard with no luck.
Walter1115 said:
If you manage to get it running , try to flash a shipped ROM - it should unroot you and fix any software problems . Try taking it back to your carrier as that sounds more like a hardware problem.
Click to expand...
Click to collapse
I would love to try that, only I can't boot the phone at all, not even into recovery.
bortak said:
you are stuck on HTC screen are you not? Then this is the exact same situation is it not?
P.S. Remember to read disclaimer on the thread.
Click to expand...
Click to collapse
I've changed the HTC screen to a Google one, but yes, formally the HTC screen.
I will try and get to the bootloader/fastbootagain, only I have not been able to get to that today. I'm going to download an RUU, and try and flash it, although I'm not sure how if I can't get into recovery? Any help there?
stevoh84 said:
I would love to try that, only I can't boot the phone at all, not even into recovery.
I've changed the HTC screen to a Google one, but yes, formally the HTC screen.
I will try and get to the bootloader/fastbootagain, only I have not been able to get to that today. I'm going to download an RUU, and try and flash it, although I'm not sure how if I can't get into recovery? Any help there?
Click to expand...
Click to collapse
[STEP2]- Battery pull. Hold the BACK button and the POWER button to boot into FASTBOOT mode.
Click to expand...
Click to collapse
you don't need recovery
bortak said:
you don't need recovery
Click to expand...
Click to collapse
Made a noob error there and didn't have the udb plugged in. Got fastboot up, and downloading an RUU, will let you know how I get on, thanks for the help.
Would you advise, running my previous nandroid, once I get up and running again?
stevoh84 said:
Made a noob error there and didn't have the udb plugged in. Got fastboot up, and downloading an RUU, will let you know how I get on, thanks for the help.
Would you advise, running my previous nandroid, once I get up and running again?
Click to expand...
Click to collapse
up to you, doesn't make a difference
Thanks for the help, unfortunately when I got the RUU downloaded and the bootloader downgrader I now can't get the phone into fastboot! Rather gutted, as I could get it there the other day, now I may have to accept defeat!
What happens when you try to get to fastboot mode? How do you do it? Try to boot into hboot, then press power button and you should be in fastboot mode.
stevoh84 said:
Thanks for the help, unfortunately when I got the RUU downloaded and the bootloader downgrader I now can't get the phone into fastboot! Rather gutted, as I could get it there the other day, now I may have to accept defeat!
Click to expand...
Click to collapse
NEVER accept defeat with Android. Try my guide for help.
MatDrOiD said:
What happens when you try to get to fastboot mode? How do you do it? Try to boot into hboot, then press power button and you should be in fastboot mode.
Click to expand...
Click to collapse
I can't get into any sort of boot mode, I've tried leaving it for days and trying the button sequences, I've tried having it plugged in for a day, and then trying, with no luck!
bortak said:
NEVER accept defeat with Android. Try my guide for help.
Click to expand...
Click to collapse
I will have a look, I will try anything really! just need some more ideas....
bortak said:
NEVER accept defeat with Android. Try my guide for help.
Click to expand...
Click to collapse
I may have to accept defeat, but I don't think I will be blaming Android, more than likely a drop of the phone in the past that has taken it's toll or something.
Sadly nothing in the contents of your quite excellent guide jumped out at me as relating to my problem.
But, thanks for helping and your advice.
stevoh84 said:
I may have to accept defeat, but I don't think I will be blaming Android, more than likely a drop of the phone in the past that has taken it's toll or something.
Sadly nothing in the contents of your quite excellent guide jumped out at me as relating to my problem.
But, thanks for helping and your advice.
Click to expand...
Click to collapse
Ahh well that's a shame, get HTC to fix it for you
bortak said:
Ahh well that's a shame, get HTC to fix it for you
Click to expand...
Click to collapse
I have been onto them. The response from HTC was amazing, after detailing in an email my phone is dead, won't respond and won't turn on.
I was told, 'while the phone is on, remove the battery and sim and perform a soft reset, if this fails, perform a factory reset, through settings'
I replied asking them how much it will be for them to fix it, they haven't replied! Maybe they don't do weekend!
So if I send it off to them, are they going to frown upon me for fiddling with the phone and rooting etc?

[Q] What should I do in case of semi-brick?

I rooted my HTC One X and unlocked the bootloader with HTCDev earlier this year. Recently I have had this problem with the phone where it bugs out. Sometimes in the middle of using the phone the screen will turn off and on showing the unlock screen while the Home buttons pulsate white.
So I did a factory reset and the phone seemed to work quite well not as buggy. After I had to revive it by leaving it on the charger for a couple hours.
I also have clockwork recovery still installed and I made a back up image that you guys talk about. The boot.img which I made after I rooted and facotry reset it. I don't think you can even get the boot img without it have that recovery program.
My question is should I try and mess with it some more? Should I re root it? I just want it function with out breaking now is my goal.
And is there any way to hide that whole "This is HTC software... do not distribute " message that comes up when I boot the phone? Because I know this voided my warranty but if I could get rid of that message my warranty is through a third party so I might be able to get a replacement if I can get that boot message off.
After re rooting it it seemed to calm down and the frequency of restarting was down significantly.
Now after a week, it is starting to restart again. Should I of flashed the kernel? I see that throw around a lot here in these forums but I don't know if it pertains to my situation. Anything help would be appreciated.
TheZander said:
I rooted my HTC One X and unlocked the bootloader with HTCDev earlier this year. Recently I have had this problem with the phone where it bugs out. Sometimes in the middle of using the phone the screen will turn off and on showing the unlock screen while the Home buttons pulsate white.
So I did a factory reset and the phone seemed to work quite well not as buggy. After I had to revive it by leaving it on the charger for a couple hours.
I also have clockwork recovery still installed and I made a back up image that you guys talk about. The boot.img which I made after I rooted and facotry reset it. I don't think you can even get the boot img without it have that recovery program.
My question is should I try and mess with it some more? Should I re root it? I just want it function with out breaking now is my goal.
And is there any way to hide that whole "This is HTC software... do not distribute " message that comes up when I boot the phone? Because I know this voided my warranty but if I could get rid of that message my warranty is through a third party so I might be able to get a replacement if I can get that boot message off.
Click to expand...
Click to collapse
delete
matt95 said:
delete
Click to expand...
Click to collapse
delete what? am I posting wrong? is there some kind of forum rule or format for asking questions or something?

[Q] Screen flickering / Bootloop -> Is my Nexus dead? Data recovery possible?

Hello,
just some hours ago my Galaxy Nexus (SC-04D) rebooted while lying on the table next to me. After several sings of vibration I noticed that the phone doesn't boot completely.
When switching on the phone I get the turn-on-vibration, then the google letters are displayed. Most times the word "google" flickers from left to right over the screen (only the line where the word is supposed to be). Sometimes it boots further and I get the colored "X" displayed. This symbol starts flickering, too and if it went so far it reboots.
Here are two pictures I took from the phone failing to boot:
picpaste.com/img_0001_01-Rmm7kDYb.jpg
picpaste.com/img_0001-eoLqVoiM.jpg
The phone is running stock Android from Docomo. The phone is about 14 months old and has never been unlocked, rooted, modded, taken a bath, ... 'til now.
I tried starting with and without SIM-card, with and without charger attached and let it lie around for several minutes without battery between my tries.
Is there any chance to get my data from the phone or even get it fixed? Please give me a hint what I can do.
Well the Red exclamation mark means that there is a problem with the phone reading the build path. Since you have never rooted the phone, this would mean that the files got corrupt on the phone. With a non-rooted phone a Factory Reset is about the only solution, but is probably only a temporary fix. This is most likely caused by too many apps on the phone and it just freaked out on something eventually.
I think these options might work for you, however I cannot confirm since I have rooted my phone from day one and never looked back:
Power button + up volume= recovery
Thanks GPFboy for your fast response,
GPFboyJS said:
Well the Red exclamation mark means that there is a problem with the phone reading the build path. Since you have never rooted the phone, this would mean that the files got corrupt on the phone. With a non-rooted phone a Factory Reset is about the only solution, but is probably only a temporary fix.
Click to expand...
Click to collapse
As far as I understand a factory reset results in a complete loss of data on the phone, right? So without root/unlock there's no chance to get my data from the phone? That would be really bad.
GPFboyJS said:
This is most likely caused by too many apps on the phone and it just freaked out on something eventually.
Click to expand...
Click to collapse
What is "too many"? I think there are about 35 apps installed atm. By the moment the problem arose wifi and 3g-data,BT,GPS were disabled and just a minute before I took a look how late it was. So nothing special.
GPFboyJS said:
I think these options might work for you, however I cannot confirm since I have rooted my phone from day one and never looked back:
Power button + up volume= recovery
Click to expand...
Click to collapse
The phone reaches fastboot mode, but when selecting recovery mode I get the google logo and after that the open android with the red exclamation mark. That doesn't look good, does it?
BrainSD said:
The phone reaches fastboot mode, but when selecting recovery mode I get the google logo and after that the open android with the red exclamation mark. That doesn't look good, does it?
Click to expand...
Click to collapse
thats stock recovery.
is your bootloader already unlocked or no?
Zepius said:
is your bootloader already unlocked or no?
Click to expand...
Click to collapse
It's still locked.
you might try and go into recovery,
then press (i think) power and vol up and try and see if you can wipe just cache.
Zepius said:
you might try and go into recovery,
then press (i think) power and vol up and try and see if you can wipe just cache.
Click to expand...
Click to collapse
ok, I tried that several time now, but it didn't work. The only thing when I select recovery and press the power button is that I get the google logo and then the dead android + red exclamation sign, but this screen is scrambled and shows flickering pixels as shown in one of my pictures in the first post. So recovery mode seems not to work for me?
Is there a software or hardware problem with my device?
BrainSD said:
ok, I tried that several time now, but it didn't work. The only thing when I select recovery and press the power button is that I get the google logo and then the dead android + red exclamation sign, but this screen is scrambled and shows flickering pixels as shown in one of my pictures in the first post. So recovery mode seems not to work for me?
Is there a software or hardware problem with my device?
Click to expand...
Click to collapse
You can try to unlock your boorloader and flash a custom recovery like cwm or twrp. Maybe that helps. You can always go back and re lock it.
Sent from my Galaxy Nexus using XDA Premium HD app
mrgnex said:
You can try to unlock your boorloader and flash a custom recovery like cwm or twrp. Maybe that helps. You can always go back and re lock it.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
He wants to keep his data... which, at this point, seems rather impossible.
If fastboot doesn't solve it, i would try omapflash, OP. That "flickering" doesn't look good.
beekay201 said:
He wants to keep his data... which, at this point, seems rather impossible.
If fastboot doesn't solve it, i would try omapflash, OP. That "flickering" doesn't look good.
Click to expand...
Click to collapse
Well if I was him I would be more worried about my expensive phone instead of data. Maybe a lesson for later to have a backup
Sent from my Galaxy Nexus using XDA Premium HD app
beekay201 said:
He wants to keep his data... which, at this point, seems rather impossible.
If fastboot doesn't solve it, i would try omapflash, OP. That "flickering" doesn't look good.
Click to expand...
Click to collapse
Yes exactly this is the point. Since I don't have a current data backup the first thing to try is getting my data from the phone. I already tried temporary loading the clockwork recovery through fastboot - with the galaxy nexus toolkit and by hand(sdk) - but it failed ("Bootloader locked").
What I'm wondering about is the fact that the phone seems to behave normally in odin and fastbood mode but going nuts the moment it's expected to boot. Besides the flickering google logo and the "matrix-modded" dead android it even ended up in a totally green screen one time.
At the moment I don't dare trying to unlock/flash the phone because of being afraid getting stuck and ending up with the phone being in some kind of undefined / totally broken state. Initially I was in hope of being able to rescue my data but now i will try my luck with docomo support first.
As far as I understood omapflash is primary used for recovering bricked phones not even starting to odin/fastboot mode. But thanks to your hint I found http://forum.xda-developers.com/showthread.php?t=2016628 "Unlock bootloader on GT-I9250 without wipe and without root" This might bring some chance for data access.
I will try to get through 1 to 4 of the guide first and see how far I get.
If this won't work I might try to unlock, recover and try to "undelete" what's possible. (http://forum.xda-developers.com/showthread.php?t=1994705)
Does this order make sense?
Btw, having a dead phone is bad, of course, even when I got it new for 2300Yen but loosing some pictures i really liked and having no phone atm currently hurts more. Especially when knowing that I was thinking of copying all photos to my computer only one day before when I pulled only some minor important ones from the phone I needed for work and planned to do a full backup and unlock this weekend when I get back my 'Milestone' currently lent to someone else.
Once again something I learned. Backup! Even you phone.
BrainSD said:
As far as I understood omapflash is primary used for recovering bricked phones not even starting to odin/fastboot mode. But thanks to your hint I found http://forum.xda-developers.com/showthread.php?t=2016628 "Unlock bootloader on GT-I9250 without wipe and without root" This might bring some chance for data access.
Click to expand...
Click to collapse
!!!
It will work actually, I read/also replied to that thread! I had forgotten about it, sorry. I must say that if you had already read the stickies that matter, you'd already know about it.
It will unlock your bootloader, bypassing fastboot. Still, it's not for the faint hearted. I refered to omapflash because its a low level tool, it doesn't require the bootloader to be unlocked, and is able to restore the bootloader to working state, and I got there because you mentioned you see graphical glitches/flickering which may indicate bootloader partition failure and/or consequent corruption.
I think that's your best shot at trying to get your data back. After unlock, boot to fastboot and 'fastboot boot custom_recovery.img', and grab your stuff (if you can) from /data/.
beekay201 said:
!!!
It will work actually, I read/also replied to that thread! I had forgotten about it, sorry. I must say that if you had already read the stickies that matter, you'd already know about it.....
Click to expand...
Click to collapse
Your hint was very helpful for me getting the right direction since I'm just starting to dig into all this stuff.
Unlocking went quite well. Writing back to the phone worked without a problem and after that it's shown as unlocked in fastboot mode.
It even started loading clockwork recovery with fastboot. But the initial cw recovery screen (their logo and the cw recovery footer) was already shown on a scattered screen (google logo + unlocked lock was fine). After that the usb port connected and disconnected several times, then the screen went blank.
May this be because of corrupted fs or defective hw?
From my understanding with omapflash one have raw access to the phones internal memory similar to with dd on Unix/Linux. So currently I'm trying to dump ("upload") the emmc from the phone - actually in smaller chunks since omapflash needs to allocate all the memory in advance for the upload and to prevent interruptions. This will take a while...
After that I want to try to 'cat' the parts together and mount the filesystem - might be possible to do this from linux since it seems to be ext4 filesystems
BrainSD said:
Your hint was very helpful for me getting the right direction since I'm just starting to dig into all this stuff.
Unlocking went quite well. Writing back to the phone worked without a problem and after that it's shown as unlocked in fastboot mode.
It even started loading clockwork recovery with fastboot. But the initial cw recovery screen (their logo and the cw recovery footer) was already shown on a scattered screen (google logo + unlocked lock was fine). After that the usb port connected and disconnected several times, then the screen went blank.
May this be because of corrupted fs or defective hw?
From my understanding with omapflash one have raw access to the phones internal memory similar to with dd on Unix/Linux. So currently I'm trying to dump ("upload") the emmc from the phone - actually in smaller chunks since omapflash needs to allocate all the memory in advance for the upload and to prevent interruptions. This will take a while...
After that I want to try to 'cat' the parts together and mount the filesystem - might be possible to do this from linux since it seems to be ext4 filesystems
Click to expand...
Click to collapse
Great, so far so good.
Yeah, they're ext4 images, but sparse images i believe - link

[Q] [Help] Phone tried to update now bricked

I seem to be having tons of problems with this new phone =( HTCdev unlock failed work and now the phone has bricked while trying to do an update.
It is stuck on the "HTC powered by android" splash screen. The screen wont turn off and the phone does not change. Is there some way to fix this or am I farked? The phone is literally 3 days old and I hope there is a way to save it.
I can shut it down with Power and vol+ but when it restarts it just locks up. computer does not recognize it though it did install some form of driver.
Dlome said:
I seem to be having tons of problems with this new phone =( HTCdev unlock failed work and now the phone has bricked while trying to do an update.
It is stuck on the "HTC powered by android" splash screen. The screen wont turn off and the phone does not change. Is there some way to fix this or am I farked? The phone is literally 3 days old and I hope there is a way to save it.
I can shut it down with Power and vol+ but when it restarts it just locks up. computer does not recognize it though it did install some form of driver.
Click to expand...
Click to collapse
I would return it
Since I cant do anything until Monday I decided to mess with the phone a little more, I was able to get a custom recovery installed finally so hopefully all I need to do is install a new rom but the problem is the recovery is unable to mount my SD card to perform the install. I can read the sd card when it is in my old phone but not on the HTC One. Currently have Philz Touch installed as the recovery.
Is there any way to fix this or even bypass it all together?
Edit: I have been able to side load CM11 Nightly onto the phone so now it is functioning. I am having an issue with sound though so hopefully I can fix that.
clsA said:
I would return it
Click to expand...
Click to collapse
Warranty returns are for manufacturing defects, not botched mods done by the owner. The phone is completely recoverable.
redpoint73 said:
Warranty returns are for manufacturing defects, not botched mods done by the owner. The phone is completely recoverable.
Click to expand...
Click to collapse
This sounded like a hardware problem to me
I seem to be having tons of problems with this new phone =( HTCdev unlock failed work and now the phone has bricked while trying to do an update.
Click to expand...
Click to collapse
it's hard to mess the phone up when you can't even get the bootloader unlocked
clsA said:
it's hard to mess the phone up when you can't even get the bootloader unlocked
Click to expand...
Click to collapse
User error. The phone wasn't bricked (if the screen comes on, its not bricked) and 99% of the time when folks here say the phone is bricked, its just not booting. As you can see from his subsequent post, he was obviously able to get bootloader unlocked, custom recovery and custom ROM. Of course, you could have not known that when you made your previous post. But failed bootloader unlock, and then the phone won't boot, is a big red flag that the user just did something wrong.
redpoint73 said:
User error. The phone wasn't bricked (if the screen comes on, its not bricked) and 99% of the time when folks here say the phone is bricked, its just not booting. As you can see from his subsequent post, he was obviously able to get bootloader unlocked, custom recovery and custom ROM. Of course, you could have not known that when you made your previous post. But failed bootloader unlock, and then the phone won't boot, is a big red flag that the user just did something wrong.
Click to expand...
Click to collapse
Fair enough ... I read it wrong I guess
clsA said:
Fair enough ... I read it wrong I guess
Click to expand...
Click to collapse
Naw, really looks more like a matter of the OP needs being clear enough, and not giving enough info. If anything, best to get clarification before suggesting warranty service (especially once mods have been started - but again it was hard from the OP's description to know how far it got). Although if it was in fact a hardware defect, of course a warranty claim is valid.

Stuck on "Google" screen

I was using my phone like I usually do, and then it suddenly froze. So I held down the power button, forcing it to restart. Ever since, the screen only shows "Google" for a while, then becomes blank; no booting animation. It would restart itself occasionally.
I tried booting into recovery mode by holding Power+VolDown, and selecting "recovery mode". For the first few tries, it would go back to the Google screen, the turn blank. After giving it a break and trying again, I finally got to the "no command" screen, and I wiped the cache partition. Sadly, I'm still having the same problem.
Is this a bootloop? How can I fix this?
Any help would be greatly appreciated.
This happened to me and Google sent a replacement phone. However the replacement phone is a refurbished phone that suffers from ghost touches Now trying to get a replacement for the replacement.
Ocelot584 said:
I was using my phone like I usually do, and then it suddenly froze. So I held down the power button, forcing it to restart. Ever since, the screen only shows "Google" for a while, then becomes blank; no booting animation. It would restart itself occasionally.
I tried booting into recovery mode by holding Power+VolDown, and selecting "recovery mode". For the first few tries, it would go back to the Google screen, the turn blank. After giving it a break and trying again, I finally got to the "no command" screen, and I wiped the cache partition. Sadly, I'm still having the same problem.
Is this a bootloop? How can I fix this?
Any help would be greatly appreciated.
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can u boot into bootloader mode?
dominoeflux said:
can u boot into bootloader mode?
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What's that? Is it the screen that comes up when you hold down Power+VolumeDown and gives you the option to select Start, Power Off, Restart Bootloader, or Recovery?
Ocelot584 said:
What's that? Is it the screen that comes up when you hold down Power+VolumeDown and gives you the option to select Start, Power Off, Restart Bootloader, or Recovery?
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Yes that's the one. If u can get back to that screen you should be able to flash it back stock and re root the phone with out any problems
dominoeflux said:
Yes that's the one. If u can get back to that screen you should be able to flash it back stock and re root the phone with out any problems
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So are you saying that I should factory reset my phone from the recovery menu, or do I have to use the method that requires the factory image?
My phone wasn't rooted btw, so I can't re-root it.
Ocelot584 said:
So are you saying that I should factory reset my phone from the recovery menu, or do I have to use the method that requires the factory image?
My phone wasn't rooted btw, so I can't re-root it.
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Oh ok I thought it was sorry if I wasn't of any help
dominoeflux said:
Oh ok I thought it was sorry if I wasn't of any help
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haha it's ok you tried to.
Rooted or not, do you think factory resetting it will fix the problem as long as I can get to the bootloader menu?
Ocelot584 said:
haha it's ok you tried to.
Rooted or not, do you think factory resetting it will fix the problem as long as I can get to the bootloader menu?
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In pretty positive that it will, make sure u unlock the Bootloader first before you do anything. Do you know how to unlock it?
dominoeflux said:
In pretty positive that it will, make sure u unlock the Bootloader first before you do anything. Do you know how to unlock it?
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nope...what's a bootloader anyway?
Ocelot584 said:
nope...what's a bootloader anyway?
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The bootloader allows the phone to be unlocked to flash custom ROMs on it, without it unlocked you'll brick your phone. Read up about rooting your phone first so you can get the idea of what goes into it before attempting it. Once you get the general idea of unlocking the phone and flashing things on it, it becomes relatively easy. There's even a nexus root toolkit on this forum that you can download on your computer for free as well as "how-to's" for doing it
dominoeflux said:
The bootloader allows the phone to be unlocked to flash custom ROMs on it, without it unlocked you'll brick your phone. Read up about rooting your phone first so you can get the idea of what goes into it before attempting it. Once you get the general idea of unlocking the phone and flashing things on it, it becomes relatively easy. There's even a nexus root toolkit on this forum that you can download on your computer for free as well as "how-to's" for doing it
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Wait...what?? So if I choose to factory reset my phone now without unlocking the bootloader, it might become completely useless? Is rooting necessary?
Ocelot584 said:
Wait...what?? So if I choose to factory reset my phone now without unlocking the bootloader, it might become completely useless? Is rooting necessary?
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No is not necessary, but in order to re flash the factory image to fix the problem the bootloader must be unlocked. You never have to root your device but having a unlocked bootloader is essential to flashing anything on your device other wise like I said, you'll brick your phone. You can even lock it back to full stock once you've re flashed the image.
Edit: there's another way of flashing the factory image but it requires some searching. You might not be able to do it the way I'm explaining to you Because you would have to give it permission to be unlocked in the developers option while the phone is booted up and operative
dominoeflux said:
No is not necessary, but in order to re flash the factory image to fix the problem the bootloader must be unlocked. You never have to root your device but having a unlocked bootloader is essential to flashing anything on your device other wise like I said, you'll brick your phone. You can even lock it back to full stock once you've re flashed the image.
Edit: there's another way of flashing the factory image but it requires some searching. You might not be able to do it the way I'm explaining to you Because you would have to give it permission to be unlocked in the developers option while the phone is booted up and operative
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Oh...I see. So what about the factory reset option in the recovery menu? Would you expect that to fix it too?
Ocelot584 said:
Oh...I see. So what about the factory reset option in the recovery menu? Would you expect that to fix it too?
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Of course
Edit: have you tried resetting it in the factory recovery?
dominoeflux said:
Of course
Edit: have you tried resetting it in the factory recovery?
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Nope...I was waiting to see if I could find a way to recover my data first
Ocelot584 said:
Nope...I was waiting to see if I could find a way to recover my data first
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When u first bought your phone and it takes you through the set up window, when it asked you to put in your email, that right there backs up all your apps that you previously had in the phone so when you go through the setup again, it's going to ask you if you want to start as a new phone or recover your previous apps. You won't be able to recover all of your data but you should be able to recover all of your apps.
dominoeflux said:
When u first bought your phone and it takes you through the set up window, when it asked you to put in your email, that right there backs up all your apps that you previously had in the phone so when you go through the setup again, it's going to ask you if you want to start as a new phone or recover your previous apps. You won't be able to recover all of your data but you should be able to recover all of your apps.
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Alright, but since all my data won't be recovered, is there a way to get access to files on my phone before I factory reset it?
Ocelot584 said:
Alright, but is there a way to get access to files on my phone before I factory reset it?
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Sorry bro but I wish there was.... There actually is away, but you would have have to have been rooted with a custom recovery on your phone and since you had neither, there's my other way
Edit: I meant no other way
dominoeflux said:
Sorry bro but I wish there was.... There actually is away, but you would have have to have been rooted with a custom recovery on your phone and since you had neither, there's my other way
Edit: I meant no other way
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oh... wow.
I'll just suck it up and reset it then. I'll let u know how it goes.

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