I bought HTC One M8 with Global Warranty on 2nd of July, Tuesday. But its rear camera doesn't work since I opened the phone for first time.
I have no lastpass app and I did clear cache of camera app or factor reset, but camera still doesn't work, I think it is a hardware problem. And I want to send my phone to HTC USA or UK for replacement. I am curious that how many days does it take to HTC replace my phone? Or are there any solutions other than those I did?
Try the htc hardware test. Type *#*#3424#*#* into the dialler.
Now I tried the test but camera didn't work, I think it is a hardware problem. It seems it will go to HTC, but I don't know the procedures of repair or replacement, how many days does it take to replace?
has anyone didn't experience the replacement issue with HTC USA?
Just contact HTC via online chat and they will arrange replacement. The procedures is pretty painless
ashyx said:
Just contact HTC via online chat and they will arrange replacement. The procedures is pretty painless
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okey, I will. Thanks for your answer. I hope it will be solved painless as you said. :victory:
Related
Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.
some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.
Sounds like a hardware fault to me. I'd return it for repair asap.
That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?
Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...
Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.
Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.
Facing the same issue.
How was yours resolved and what was the problem according to htc?
depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
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I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again
Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
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Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
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Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....
I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.
i can't see the video without signing up so can u just summarize? or post some pics of it?
1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)
Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
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Anyone can see the clip. You don't need to sign up.
fcng said:
Anyone can see the clip. You don't need to sign up.
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Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
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Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
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Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?
fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
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Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.
Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g
Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed
Hi everyone! My phone's capacitive buttons stopped working all of a sudden. I've tried everything including the factory reset, so obviously from what I've read it must be hardware problem. Would this problem have to do with the digitizer? Is there ANY way that this can be repaired? I would send it for repairs but it is rooted and I guess the warranty is voided. :crying:
cesarisaias95 said:
Hi everyone! My phone's capacitive buttons stopped working all of a sudden. I've tried everything including the factory reset, so obviously from what I've read it must be hardware problem. Would this problem have to do with the digitizer? Is there ANY way that this can be repaired? I would send it for repairs but it is rooted and I guess the warranty is voided. :crying:
Click to expand...
Click to collapse
If you have unlocked the bootloader the warranty is not void,
Email from HTC:
Thank you for your email regarding your HTC One X.
My name is Ozgur and I'm the technical customer service support for the HTC Mail Team.
If the error of the device is not the direct result of unlocking the bootloader or placing a custom ROM, then the device just repaired under warranty. This has always been HTC policy.
HTC normally rejects an unlocked device for warranty if the error of the device is the direct result of unlocking the bootloader or placing a custom ROM. If the warranty has been rejected before, and the fault is an unlock or custom rom, we do not expect that the decision will be different now. We can say that with certainty, however, only if we have inspected the device in our repair center.
So.. you can either flash a ROM to try and see if the hardware is faulty, or just send it in for repair.
Stefan0vic said:
If you have unlocked the bootloader the warranty is not void,
Email from HTC:
Thank you for your email regarding your HTC One X.
My name is Ozgur and I'm the technical customer service support for the HTC Mail Team.
If the error of the device is not the direct result of unlocking the bootloader or placing a custom ROM, then the device just repaired under warranty. This has always been HTC policy.
HTC normally rejects an unlocked device for warranty if the error of the device is the direct result of unlocking the bootloader or placing a custom ROM. If the warranty has been rejected before, and the fault is an unlock or custom rom, we do not expect that the decision will be different now. We can say that with certainty, however, only if we have inspected the device in our repair center.
So.. you can either flash a ROM to try and see if the hardware is faulty, or just send it in for repair.
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Did I mention the phone is used, I bought it on Ebay. I don't think it would have a warranty.
cesarisaias95 said:
Did I mention the phone is used, I bought it on Ebay. I don't think it would have a warranty.
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Then, I don't think so no. Unless you got the receipt from the buy you bought it from
Stefan0vic said:
Then, I don't think so no. Unless you got the receipt from the buy you bought it from
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Well what I wanted to know that if the screen and digitizer where replaced would that solve the problem?
Bump - No answers? :/
cesarisaias95 said:
Bump - No answers? :/
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Yes, a digitizer replacement will solve the problem. I assume you've fixed it or moved on by now. For whomever else, the digitizer piece can be purchased on ebay for 40-45 dollars. There are youtube videos explaining how to disassemble the phone for the digitizer replacement. Good luck to all.
_atlien_ said:
Yes, a digitizer replacement will solve the problem. I assume you've fixed it or moved on by now. For whomever else, the digitizer piece can be purchased on ebay for 40-45 dollars. There are youtube videos explaining how to disassemble the phone for the digitizer replacement. Good luck to all.
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I haven't fixed it yet since I never got an answer, I've just been using an app called Button Savior which are on screen buttons but I'm not satisfied with them, but now that I know its the digitizer I will try and do it, although I'm scared I might mess up. Is there anyone that can do it for me?
cesarisaias95 said:
I haven't fixed it yet since I never got an answer, I've just been using an app called Button Savior which are on screen buttons but I'm not satisfied with them, but now that I know its the digitizer I will try and do it, although I'm scared I might mess up. Is there anyone that can do it for me?
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Click to collapse
Go to Craigslist for your city. There are people who will do this for $80 or so for this phone. And of course you can always use Google to find shops you can ship to. If you're good with your hands, the Youtube videos give a decent enough tutorial for a careful novice to complete the repair.
So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?
Return it.
If you read the camera thread, it becomes clear that people are returning their device multiple times and a number of them are getting a LITEON brand sensor that has a green tint.
danielhep said:
So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?
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Click to collapse
The process is really easy. I just got mine back on Wednesday. You won't get a refurb...you'll get your phone back. And, if you have any gaps or anything like that in the build of the phone, they'll be gone too. You won't have to return it multiple times if you go through HTC (using a Verizon exchange you might since they'll give you a refurb...maybe that's what this guy is talking about?) If you're s-off and unlocked, just relock and remain s-off.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
brholt6 said:
The process is really easy. I just got mine back on Wednesday. You won't get a refurb...you'll get your phone back. And, if you have any gaps or anything like that in the build of the phone, they'll be gone too. You won't have to return it multiple times if you go through HTC (using a Verizon exchange you might since they'll give you a refurb...maybe that's what this guy is talking about?) If you're s-off and unlocked, just relock and remain s-off.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Click to collapse
The worry is that HTC will replace the camera with a bad sensor or something like the other guy said. I don't want to have a green tint on my camera after I get it back.
EtherealRemnant said:
Return it.
If you read the camera thread, it becomes clear that people are returning their device multiple times and a number of them are getting a LITEON brand sensor that has a green tint.
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Click to collapse
Could you point me towards this camera thread? Are you certain that the camera tint isn't that glitch that was fixed with the recent software update?
Device not rooted or hacked in any way. (It''s actually my girlfriend's phone)
danielhep said:
The worry is that HTC will replace the camera with a bad sensor or something like the other guy said. I don't want to have a green tint on my camera after I get it back.
Could you point me towards this camera thread? Are you certain that the camera tint isn't that glitch that was fixed with the recent software update?
Device not rooted or hacked in any way. (It''s actually my girlfriend's phone)
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I definitely don't have any green tinting. From what I've seen, most people have been pleased with the results. I haven't seen the thread the other guy is talking about though. Here's a low light pic after repair.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Late to the party...
I'm having the same issue and I went onto HTC's site to start a live chat session to get some info on repair/replacement process, but the chat window doesn't work in Chrome, Firefox, or IE. I then tried to use the email support form and that failed in all browsers too. Can anyone help supply info as I would prefer not calling in?
Hi, can anyone recommend anyone who has provided a good repair service in the UK. I need a new battery and guess I should get the charging port replaced whilst I'm at it. Thanks
Sent from my HTC 10 using XDA-Developers Legacy app
Just wondered who you used in the end? I need to replace the battery on my HTC 10.
Thanks
Bradden1 said:
Just wondered who you used in the end? I need to replace the battery on my HTC 10.
Thanks
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I only used HTC's official repair service in the UK back in 2013 when I sent my ONE M7 in with the "pink camera" issue. I was not happy with their job at all... First of all it took about 3 weeks to repair it and the result on the housing was pretty bad. There were clear signs the phone was opened up and wasn't assembled properly. Anyway by the end it was all sorted, but took another 2 weeks... To be honest I would recommend the local shops where you can just walk in and if there's any problem you can face them with it. Also try to look for something they give you guarantee the job will be carried out properly. Today's phones are so fragile and might be easy to open them but give you a headache to assemble them...
Thanks for the advice. I might send it to http://www.fonefunshop.co.uk/ as they repaired my old Desire a few years back.. removable batteries those days