Hulu and Netflix Issues - Fire TV Q&A, Help & Troubleshooting

Is anyone else having issues with Hulu and Netflix freezing. I would be watching Hulu and the video will freeze and the audio will continue to play. Then after several seconds the video will catch up. I am running 100mb internet speed so I know its not my connection. The Prime videos run perfect but Hulu and Netflix have issues. I contacted Hulu and they couldn't fix anything. I have done 2 factory resets trying to fix this. Anyone else have this problem?

Do you have Comcast by any change? They love to slow down netflix connections. Can you check if you have the same issue on other platforms?

Actually yes I am... Neither of my Fire Tv's (both rooted running 51.1.0.2) will stream Hulu or Netflix, but internet is working on them. I have OTA's blocked on my Fire TV. Thinking of just updating it. Thoughts? Suggestions?

When I first rooted mine, I was having issues with Hulu. Once I uprooted it, it started working again. Try unrroting one of the and see if any changes.
Sent from my SCH-I545 using XDA Premium 4 mobile app

This Fixed It For Me
I finally read somewhere that you can change the display settings for the Fire TV from 1080P to 720P. Now that I have done that I have watched 3 movies and 4 episodes on both Netflix and Hulu without any issues Hopefully if you are having any issues this will fix it for you.

Where'd you read that? If it makes Netflix request the lower-res streams that could definitely have an effect.
My TVs aren't 1080p anyway.
E: Nevermind, found it here:
http://www.googletvforum.org/forum/amazon-fire-tv/9390-fire-tv-tips.html#ftip13tip1

Move netflix and hulu apps to the sd card (install an sd card if you don't have one). Solved the problem for me.

Related

Netflix Issue: We're having trouble playing this title right now. Please try again

Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
http://www.amazon.com/Netflix-Fire-...QN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS
THIS ISSUE HAS BEEN SOLVED!
Jump here to the relevant posts:
http://forum.xda-developers.com/showpost.php?p=58574346&postcount=42
http://forum.xda-developers.com/showpost.php?p=58578070&postcount=43
http://forum.xda-developers.com/showpost.php?p=58599514&postcount=46
http://forum.xda-developers.com/showpost.php?p=58618646&postcount=48
BIG THANK YOU TO EVERYONE WHO CONTRIBUTED!!
For first time AFTV rooters:
DO NOT SKIP this ROM version and install it: 51.1.4.0_514006420-rooted+updated
Launch Netflix and make sure it works
Now, upgrade to 51.1.4.1_514013920-rooted+fixed
Launch Netflix and make sure it works
Again, first time AFTV roots, DO NOT go straight to the latest version of the custom ROM. Doing so may cause your Netflix to have this issue.
Rbox is aware of this issue and recommends this workaround. Thank you to Rbox for all your hard work!
Neo3D said:
Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
anything-/forum/Fx1PQN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS[/url]
Click to expand...
Click to collapse
Ive found if I was watching Kodi or another app was running prior, I would have to force stop through the installed apps and then Netflix would resume video operation after.
possible fix
are you currently running Kodi (formally XBMC) on your Fire TV?
bigmtnripper said:
are you currently running Kodi (formally XBMC) on your Fire TV?
Click to expand...
Click to collapse
Yes, I'm running Kodi...why?
I've tried to use Netflix by launching thru Kodi and also by launching from the AF Launcher, and both of them have the same issue?
Neo3D said:
Yes, I'm running Kodi...why?
I've tried to use Amazon by launching thru Kodi and also by launching from the AF Launcher, and both of them have the same issue?
Click to expand...
Click to collapse
Neo3D said:
Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
http://www.amazon.com/Netflix-Fire-...QN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS
Click to expand...
Click to collapse
I have the same issue on both my aftvs. It's really irritating. But for me a reboot fixes it every time. I can't pinpoint what triggers it. Doesn't occur every time but force quit xbmc then launching Netflix, force quit Netflix then try again--nothing stops the bug from occurring if it's gonna happen, but like I said, a reboot fixes it for me.
ive seen this type of error on prime videos after leaving kodi without stopping the video. If your kodi keymap for the remote is not stoping the video playback when pressed and you leave kodi, it will casue problems , probably because the audio/video "pipes" are still being used by the video in kodi that was not stopped . SPMC does this by default.
KLit75 said:
I have the same issue on both my aftvs. It's really irritating. But for me a reboot fixes it every time. I can't pinpoint what triggers it. Doesn't occur every time but force quit xbmc then launching Netflix, force quit Netflix then try again--nothing stops the bug from occurring if it's gonna happen, but like I said, a reboot fixes it for me.
Click to expand...
Click to collapse
I've tried rebooting two ways:
1. Using remote control
2. Unplug, wait 10 secs, plug back in
But neither methods will fix Netflix for me
Neo3D said:
I've tried rebooting two ways:
1. Using remote control
2. Unplug, wait 10 secs, plug back in
But neither methods will fix Netflix for me
Click to expand...
Click to collapse
It's too early to tell but I tried one of the fixes in your op.
1. Amazon video--clear data 3 times
2. Unplug, wait 10 secs, replug
*and I had to add 3rd step because after that Netflix would keep loading and Amazon prime gave "unknown error"
So...
3. Restart aftv by holding play and select.
Like I said, it's too early, but I will say both Amazon and Netflix videos are loading a lot faster. The Amazon video I selected seemed to start instantly (no spinning circle)
Try logging out of your Netflix account and re-entering your credentials. . .I sometimes get this from my smart tv and the only fix is to re-log in.
kutapio said:
Try logging out of your Netflix account and re-entering your credentials. . .I sometimes get this from my smart tv and the only fix is to re-log in.
Click to expand...
Click to collapse
That didn't work for me. Netflix has been really buggy on fire os for me. For awhile it would log me out completely and I'd have to sign back in multiple times daily. BUT it's been over 24 hours since I applied the fix I mentioned in my last post and neither of my aftvs have had issues! Hopefully that did it...
KLit75 said:
It's too early to tell but I tried one of the fixes in your op.
1. Amazon video--clear data 3 times
2. Unplug, wait 10 secs, replug
*and I had to add 3rd step because after that Netflix would keep loading and Amazon prime gave "unknown error"
So...
3. Restart aftv by holding play and select.
Like I said, it's too early, but I will say both Amazon and Netflix videos are loading a lot faster. The Amazon video I selected seemed to start instantly (no spinning circle)
Click to expand...
Click to collapse
Thanks, I tried that and it still doesn't work. Weird thing happened to me though, my XBMC / Kodi got reset to all of its default settings. Luckily, all of my add-ons were unaffected.
i had the same thing recently, turns out it was a dodgy hdmi cable. i found the cause by trying to play a prime video after trying to play a netflix video.
prime indicated that there was a problem with the hdmi cable, after replacing the cable netflix and prime both now work fine, i hope this helps..
Neo3D said:
Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
http://www.amazon.com/Netflix-Fire-...QN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS
Click to expand...
Click to collapse
I have had this issue on Android TV also. I ended up clearing the cash and restarting along with a reboot of the network? But it has been happening on and off for awhile.
KLit75 said:
It's too early to tell but I tried one of the fixes in your op.
1. Amazon video--clear data 3 times
2. Unplug, wait 10 secs, replug
*and I had to add 3rd step because after that Netflix would keep loading and Amazon prime gave "unknown error"
So...
3. Restart aftv by holding play and select.
Like I said, it's too early, but I will say both Amazon and Netflix videos are loading a lot faster. The Amazon video I selected seemed to start instantly (no spinning circle)
Click to expand...
Click to collapse
Well that fix lasted 2 full days but now it's back. Outside chance my tinkering (trying to get samba working properly) cause it but that's a little far fetched. It's not the hdmi cable. I'm actually using a brand new one that came with the Wii U.
The bedroom aftv also had trouble playing Netflix last night.
Specs-wise this is the best set top box I ever owned. When it's running well it's awesome. But overall it's easily the least stable streamer I've ever had...and that's a long list of devices. Got a old roku xd (maybe 15 bucks on eBay) I plug it in and can count on it to work all the time. It's not as fun as aftv but thinking about putting it on the side of bedroom aftv so my wife doesn't get angry when she wants prime or Netflix.
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
lowbee said:
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
Click to expand...
Click to collapse
I do not think it is Fire TV? The fact that I have had it on more than one device proves that. Somehow the authorization cache is getting corrupted? When I clear the data and reauthorize it seems to correct it until it corrupts again? My network reboot is just a extra step to be sure. The only other thing I can think of , It seems to be associated with devices that remain on(standby only?)
lowbee said:
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
Click to expand...
Click to collapse
I don't see how that would help but it's worth a try. We have Netflix running perfectly fine on these devices, which are on the same home network:
desktop HTPC
m17x R4
m14x R2
Samsung Note 4
Samsung Note 3
Samsung Note 10.1 2014
Inspiron 3147
PS3
Asus Chrome Box
The ONLY device we have EVER gotten this error on is the AFTV. So, I'm inclined to think it's an issue with the AFTV.
lowbee said:
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
Click to expand...
Click to collapse
Bollucks! I tried rebooting my router and it still gives me the same error
This is very frustrating. Netflix works perfectly fine on all of our other devices except for this AFTV. Makes me wonder if Amazon has some deliberate bugs in it so you are forced to use Prime, which works perfectly.
So after seeing so may folks having issue with netflix, i decided to try and i did not have any issues.
However, this morning when i tried to watch a free episode on prime i get "Unknown error", i got the same error message when i tried to watch a movie trailer so few min later i tried again to watch the episode and it worked fine but now when i try to watch a movie trailer i get messages "Your internet connection is really slow, blah blah, blah" with the open watch later or keep watching, when i select keep watching i get cursor that keep going in circle but the preview never plays.
i did test my speed and i am getting at least 18mbps download and 11mbps upload speed, not the fastest but it is more than fast enough to watch full HD movies.
There is definitely something wrong, probably some firmware bugs, i am running pre-rooted 51.1.4.0_514006420 updated.
Thank you
ashsha7877 said:
So after seeing so may folks having issue with netflix, i decided to try and i did not have any issues.
However, this morning when i tried to watch a free episode on prime i get "Unknown error", i got the same error message when i tried to watch a movie trailer so few min later i tried again to watch the episode and it worked fine but now when i try to watch a movie trailer i get messages "Your internet connection is really slow, blah blah, blah" with the open watch later or keep watching, when i select keep watching i get cursor that keep going in circle but the preview never plays.
i did test my speed and i am getting at least 18mbps download and 11mbps upload speed, not the fastest but it is more than fast enough to watch full HD movies.
There is definitely something wrong, probably some firmware bugs, i am running pre-rooted 51.1.4.0_514006420 updated.
Thank you
Click to expand...
Click to collapse
Thanks for testing! Good to know I'm not the only one with problems.
I'm running 51.1.4.1_514013920fixed

It's helpful for buffering to uninstall the original hulu!

Hi,
I encountered the serious buffering on original hulu app on my fire tv. (It's not bandwidth's fault. my bandwidth is about 50M. meanwhile my netflix works as well. and the hulu on my Samsung smart Tv works as well. because there is a quality option to adjust the video. when I encounter the buffering, I just lower the quality , then It's ok). however there is not a quality option for original hulu app on fire tv.
So last night I uninstalled the original hulu, then sideloaded the hulu.apk. It's much better, I got the quality option and I can adjust the quality of video with mouse. Sometimes I still get the buffering.
1. Does anyone who play hulu on fire tv encounter the same trouble on amazon fire tv? How do you cope with the trouble?
2. I got dozes hulu app from xda, which version is suitable for fire tv? (http://forum.xda-developers.com/showthread.php?t=1822341)
3. if I setup the XBMC, Can I decrease the buffering of hulu?
4. if I buy a Andodid box, and setup hulu.apk, Can I solve this touble? I can't bare the hulu buffering on my fire tv
thanks

Hulu keeps pausing

Is anyone else having issues with Hulu working smoothly? I have three 1st gen Fire TVs. Two wireless and one ethernet. All are experiencing little pauses during playback. I have a 150mbps connection through Fios, so I have plenty of bandwidth.
Yep it started when Hulu updated their app for Fire OS 5 compatibly
krawhitham said:
Yep it started when Hulu updated their app for Fire OS 5 compatibly
Click to expand...
Click to collapse
Does anyone know if an old version exists somewhere? I don't mind sideloading it.

Kodi on Fire TV 2

Anyone know which version of Kodi is actually working on the Fire TV 2? I can't seem to find a version that is stable. Kodi just seems to run very poorly on my rooted Fire TV 2. Sometimes it won't open, and when it does it seems to be real laggy. Streaming from any of the addons is hit or miss as far as buffering. Even playing movies from my NAS is real buggy. I can play a movie using another app fine, but in Kodi the same movie won't even play. I use SPMC on my Fire TV 1 but SPMC won't work at all on the Fire TV 2.
I have the latest KODI beta running fine on my TV2.
A few add ons buffer for a long time, but I think that's the add on rather than the TV2.
HD files playback OK from local sources.
Sent from my iPhone using Tapatalk
I'm actually running into the same issues. The funny thing is, I'm running zero cache. Half of the movie will load fine, then it goes into lag shutdown. The zero cache worked for a short time but now back to the lag buffering. I realize that these files are streamed from alternate servers and they may be under stress...however, it worked fine once before. Does the Jarvis release target this issue?
I'm running black box on kodi on my FTV2 box no issues
I've run in to similar problems, Kodi seems to reset itself back to stock all the time and it's driving me mad. It was fine before root.
b1nuzz said:
I have the latest KODI beta running fine on my TV2.
A few add ons buffer for a long time, but I think that's the add on rather than the TV2.
HD files playback OK from local sources.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Thanks for the feedback. I will check but I may be on the latest Kodi since I installed it from FireStarter. Kodi and SPMC play fine on my rooted Fire TV 1. As do other streaming apps.
Thanks

Netflix HD streaming problem

Initially Netflix worked Well with HD streaming on my view 20. But then couple of days back when I was scrolling through the app section in settings I mistakenly uninstalled Netflix provider app. It was around 5mb. After that I am unable to stream Netflix in HD. Is there any way to fix the problem? I cross verified in DRM info app and the device still supports widewine L1 license
I wish there was some fix/ update for that. My View 20 never showed HD badges on Netflix even though some users claim it works for them. The same with Now TV, Amazon Video or BBC iPlayer - neither supports HD videos which is a shame because of this nice big display ;/

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