When I "upgraded" my Note 2 to 4.3 my exchange mail stopped working properly using stock email app. Other people with 4.3 have no problem connecting to the same mail exchange with 4.3, so I am pretty sure it may be just my device.
What happens:I can receive email just fine, and calendar works and all that
What it doesn't do:I can't send any email from the account. When I select send it just says "receiving account information" and that's it.
Now when I am in my email account on the PC I have no issues sending or receiving. This makes me look at my phone. Moxier mail works just fine (send and receives), but it does force close several times a week. So my issue must be the native app.
What I have done:
Cleared cache
deleted account and re-establish account on device
install Moxier mail (that crashes)
Any ideas of what else I can do? I do prefer the stock app over Moxier.
I fixed it
Rather Kit Kat fixed it. Now that I am on 4.4.2 the stock email app works in exchange.
Related
I have set up Exchange on my EVO and I am having an issue sending emails. Every time I try to send a new email, I got an error on the phone "Unable to send mail" and the email goes into the Outbox.
This is where it gets weird. The email does actually get sent, but it's sent 5 times. The really strange thing is that if I reply to an email I already have, it works fine with no errors. Everything else works perfect (Contacts, Calendar,polling, etc..)
I downloaded Moxier Mail to test that. Moixer mail sent the new emails with no issues so I think this has something to do with the HTC Mail app.
When I first got the phone this seemed to to work fine. I noticed this issue after I installed LockPicker. I uninstalled Lockpicker, but was still having a problem. With no other option, I did a hard reset and just setup exchange, but still got the error so I don't think lockpicker is the issue.
Any help would be awesome!
(By the way, I work for a company with 13,000 employees and they don't support Android so I can't do anything on that side)
Have you tried deleting the account from the HTC Mail App and then re-adding it? I've found every once in a while (when I was trying out the Eris) that it gets flaky and the easy fix is just to delete the account and re-add it.
Thank you for the suggestion, but I have tried that a couple times with no luck. As I mentioned, I even tried a hard reset and still got the error.
Is the email server actually an exchange server? Mine is a zimbra server and has a known issue with HTC exchange mail. This is being fixed in the 6.07 server update that rolls out in a couple weeks. Till then I've disabled email sync on the zimbra/exchange account and am using IMAP for email.
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I have set up my email account with the Samsung built-in email app, but it seems to only download old messages. Right now I'm seeing emails from 2006. Is there any way to make it download the newest messages on the server, instead of the oldest ones? As it is now, it is totally useless.
On a related issue, if I want to use the built-in email app with my Gmail account (I would rather use a single email program for both Gmail and my work email without having to switch between apps), is there any way to get the "recent:" functionality working? When I try to set my username with recent: before my email address, as Gmail has you do to only get the last month of email, the Samsung mail app says my login is wrong.
Both of these worked fine with the HTC mail app on my old Hero, so I'm kind of surprised if Samsung's mail app can't do it.
Eric
What type of email do ypu have?
I've only tried it connecting to Gmail, with the Gmail POP3/SMTP servers. I know that Google encourages us to use the Gmail app for that, but it seems so strange that Samsung can't get their mail app to work properly with Gmail.
I've been using K-9 mail for the last few weeks, but it seems to have its own problems, but unlike the Samsung app it actually works reasonably well enough. Unfortunately I have yet to find a mail client that works as well as HTC's, though. Maybe I just need to learn how to program this thing and fix K-9 myself.
Eric
I updated to Android 4.3 and now two of my three Outlook email accounts no longer sends messages via exchange. I'm using the stock email app. Apparently, there appears to be a problem with how it handles certificates (attached error).
I can still check and send messages from my laptop and from the Outlook email app. The problem appears to be with the stock email app.
I've done a factory reset and it still doesn't fix the problem. I've also downloaded the Android 4.4 email app but I don't like it; you can't even setup auto cc/bc and the fonts are to big.
Does anyone have this problem or have suggestions? thx
Another weird issue with the 4.3 upgrade I have is when sending an email through the stock email app (new, replies, or forwards), it never sends the email and just says "Retrieving account information..." Before the 4.3 upgrade, it worked fine. My company uses Zimbra. Checked all settings and it seems fine. This is with the stock email app. My coworker, who also has his Note 2 upgraded to 4.3 (also on Sprint) doesn't use the stock email app, but uses Touchdown and it is not affected and works fine with Touchdown. Before I do a data reset, has anyone figured this situation out?
My phone is stock and not rooted.
Update - For now I am using CloudMagic, which is a free email app, to send email. It's not bad works with Zimbra and EAS, and hey FREE. Will keep the stock app configured for now to at least read emails and to sync calendar and contacts, but will be using CloudMagic when I have to send email. https://play.google.com/store/apps/details?id=com.cloudmagic.mail&hl=en (no affiliation but it is a workaround)
Resolution
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
Click to expand...
Click to collapse
Hello. I have also encountered this issue with my Outlook.com email account following the 4.3 update. I can confirm that Sandesh's solution with replying to an invitation has solved the problem for me. Thanks!
I have the same device but on Verizion, I also use Zimbra to access corporate account, as well as have the same problem as the OP. I can also confirm that I can confirm that Sandesh's solution worked for me. I was close to doing a factory reset. This was the only thread that suggested this solution.
Thank you.
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
Click to expand...
Click to collapse
Hey sir,
Thanks for the solution. I can´t see relation between sending the appointment to malfunctioning mail and unstucking the mail .. but it works.
So thanks!
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
swagooo said:
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
Click to expand...
Click to collapse
I just got a G3 today and had the same issue trying to setup my corporate email account. It looks like the email client is broken.
I downloaded "MailWise" from the play store and was up and running in a few minutes. I don't like having to use an additional email client, but at least it works.
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
swagooo said:
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
Click to expand...
Click to collapse
Oddly enough I tried it again this morning and it worked for me. I don't why I kept failing yesterday.
Exchange issues...
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
grandpa_moses said:
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
Click to expand...
Click to collapse
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks. http://www.androidpolice.com/2014/1...-support-material-design-landed-apk-download/
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
Exchange problems
sic0048 said:
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks.
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
Click to expand...
Click to collapse
____________
Hi,
I updated the email and the exchange APK files - all POP/IMAP access works fine but the exchange server is not reachable (it is, however, reachable via the browser app) - so I am still locked into the NINE app that works pretty nicely (I wonder why Google is not able to provide a similarly easy and functional app...).
Best, UP