MS Exchange won't sync all email - One (M8) Q&A, Help & Troubleshooting

I set up my exchange email account and when I select to sync all email, the phone will show updating then it will start to show the number of emails being synced over the total but it gets to around 15 and starts all over. If I leave it, it will continue to try and sync until the battery dies. If I change it to any other amount like 30 days, the phone syncs fine. If I then change it back to all, same problem as above.
Strange thing is I had the same problem on the first M8 I had but somehow was able to get it to work. I had to exchange the phone for another issue and I can't get it to sync all email on the new phone. I only have about 250 emails and I've tried changing how much of an email to sync (2k, 5k, header only, etc.).
Has anyone else had this problem and knows how to fix it?
Thanks.

Related

Buggy Exchange email - emails keep vanishing

Can someone help me here please?
I have Exchange set up on my Desire. Occasionally, the last day or so's emails will not show on the phone under the inbox. They are there on the PC which is also on exchange but not the phone!
If I move the lost emails using the pc to a subfolder then back to the inbox and then resync the phone, the emails reappear on the phone's email app!
Any clues about what is going on here?
Ed
p.s. I use 4smartphone's exchange service
Are you sure none of the clients are removing the mail from the server after reading?
We have been having this problem in our office as well, without the use of phones. Some computers see all emails and others tend to make a selection. Really really annoying.
Couldn't figure it out.
I was getting this the first few days that I had the phone, in desperation I deleted the account each time and added it again. I think I did this three times in all, but I've not had it happen for sometime now. It's my own Exchange server running Exchange 2007 - I couldn't find anything in the logs to indicate a problem, and as it's not happened since I not bothered to look any further.
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Exchange 2010 Calendar
daesimps said:
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Click to expand...
Click to collapse
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
What makes it really weird is that touchdown running on the phone doesnt bugger it up! I may email HTC just to get really annoyed and fobbed off by them....
rveupen said:
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
Click to expand...
Click to collapse
Yep - the Calendar syncs.
Unfortunately the Desire doesn't support stuff like setting appointments to free/busy/out of office and if you create a repeated appointment on the phone you can't set an end date.
These are issues with the phone as a whole though, not just Exchange 2010.

gmail syncing

Something I noticed...I set my gmail to sync hourly but it does not do that at all. Both my hotmail accounts will sync hourly but whenever I go to my gmail app, the longest time before another sync was like 22 mins. I emailed myself something through gmail once and although my sync settings were still set at hourly, I got the email 10 minutes later. Idk what's going on with that. I just now put it on manually because I'm pretty sure its turning on my 3G more times than it should.
ms79723 said:
...whenever I go to my gmail app
Click to expand...
Click to collapse
gmail app?
Anyhow, I have my gmail sync every 15min and think it's pretty accurate...
I actually have several gmail accounts and they sync at various times with my main personal account syncing every 15min... And it all seems fine...
argentocruz said:
gmail app?
Anyhow, I have my gmail sync every 15min and think it's pretty accurate...
I actually have several gmail accounts and they sync at various times with my main personal account syncing every 15min... And it all seems fine...
Click to expand...
Click to collapse
He probably means the Gmail email app you get once you configure a Gmail account on your WP7.
slightly different problem with gmail sync
Hey everybody,
I'm wondering if anybody else is having the same problem as me at the moment ?
I've had the phone a few months now. I experienced a few issues with Hotmail and returned to using Gmail. It used to sync and push emails flawlessly, however it seems to have stopped working which is driving me mad.
When I wake up, i'm used to seeing new messages waiting for me (mainly XDA forum news). However, the push functionality has stopped working. I open my inbox, and see a message indicating email is up to date. However, no new messages are displayed. When pushing the sync button, the inbox is synced and the new messages are displayed, despite the settings set for "as items arrive". Highly annoying and not very productive to have to check for messages manually.
I played around with the settings trying various options, I even deleted the account and started over again (which was a pain re linking contacts etc, all to no avail.
Can anybody help me to restore my push email please ? I'm getting really cheesed off now.
Thanks
Garrickus.
Could it be possible that your phone had synced with G-mail 50 minutes before you sent yourself an email, and then you received it 10 minutes later, after the scheduled hour?
BUMP
go to email account settings and check if it is showing any errors. happened to me once. I re-entered my username passoword and the error went away. Perhaps this is due to Google getting very picky these days as many gmail accounts are getting hacked.
Why not just leave it in 'push' mode? Unless you have a lot of emails every hour, push email uses less data than polling. Gmail's exchange activesync isn't exactly rock solid. Back in WM 6.xx days, I have to reset my account every few weeks.

Loose Exchange contacts every reboot of phone

Hello everyone,
I've tried to get a help on polish android forums but without a single reply. That's why I'm asking you for help guys. My problem is really really strange and I found nothing about such issue in whole Internet.
I have an issue with contacts synchronized with Exchange 2003 Server using Corporate Sync. After setting up account and initial synchronization everything works just perfect... until first reboot. After any reboot my contacts synchronized with Exchange starts to disappear. However mail and calc still synced well. Contacts don't disappear all at once but in "blocks" about 20 contacts every 30 seconds. It takes about 5-10 minutes till contact book is vanished. After all contacts disappear phone connects to Exchange server and starts to sync contacts again. Then it also takes 5-10 minutes till all contacts will shown (sync) depending on connection speed to server.
Initially I thought that after phone restart there's some issue with sync to exchange and that's why contacts are vanished and downloaded (synced) from exchange again. However when I disabled APN, WiFi and any other form of internet communication in phone and then restarted it, the scenario was excacly the same with one exception. Contacts got lost but not synced again since there was no internet communication. After that and due to nature of how contacts disappear (one-by-one, not all at once) I thought that maybe some indexing process is puring my phone book after device boot-up and I think I was not in mistake. Using some software (like Titanium backup) I've frozen com.motorola.blur.main and restarted the phone. After reboot contacts still started to vanish but in the middle of process I've de-frozen com.motorola.blur.main process and contacts STOPED to dissapear. From 624 contacts 507 was still remaing and not deleting themselves anymore. However those already deleted was not synced again at all. After that I re-created my account and all issue start over.
Sometimes after puring my phone book it can't sync again somehow and I have to even delete/add account again or disable contacts sync with exchange and enable it again.
Finally I've done hard reset of defy and start-over. The very first thing I've done after HR was to add Google and Exchange account and check if problem still persists on fresh system without any added software. Of course it still persists
For reference - Google account don't have this "issue" - only exchange have.
And now maybe the most important thing. This issue most probably happened after I upgraded my Defy from 2.1 to 2.2.2 throught official MSU (Motorola Software Upgrade). I can't be 100% sure that both things had their place in exact same time but for 80% they was. Maximum difference in time between upgrade and contacts issue is less than two weeks.
Finally it maybe some huge bug in Corporate Sync function in Froyo - OR Motorola has a huge bug in their BLUR software. Anyway it's very strange that no one reported that before. My phone is running stock firmware so it's no different like any other bought in Orange.
Hope anyone can give me any advice or help with it,
Regards
Exchange contacts every reboot of phone
Hi
did you solve this problem? I have the same issue every time I switch my phone off. Much to my demise when I went abroad without roaming data. I switch my phone on in the arrival hall and boom no contact in my exchange. Had no contact until I got back home. Disaster!
Unfortunatelly I did NOT. However I have a workaround for that. You can find on market app called TouchDown. It costs about $20 but does its job. Just disable synchronizing contacts by build-in exchange synchronization mechanism and let it do by TouchDown. The issue with TouchDown is that you have to edit/create/delete contacts from TouchDown application rather than from build-in contacts manager, otherwise it won't be synced to exchange.

[Q] Email won't sync / Attempting to sync when no accounts are present ???

Hey guys, I'm having an issue with my email syncing. At first, I foolishly tried to add all my email accounts at once (1 gmail, 1 yahoo, 1 hotmail, 1 livemail). Of course I set the syncing to immediately start pulling down the last 30 days worth of mail on each account. 15 mins later, still no mail. So I then set the sync to only pull in the last 7 days worth of mail- and still no mail 20 mins later. I then figured that I had probably overtaxed the sync function by trying to sync all accounts' mail at once, so I deleted each account to prepare to re-add/sync them one by one, but then I noticed this: When I tap the mail icon, it says that the mail is still "syncing" even though there are no accounts present. I haven't attempted to re-add those accounts at this point because I'm fairly certain that something is wrong and the process won't work anyway. Anybody else seen or heard of this??
I checked these threads but they didn't shed any insight on my issue: http://forum.xda-developers.com/showthread.php?t=616283 , http://forum.xda-developers.com/showthread.php?t=501254&nocache=1
Any assistance is greatly appreciated.
Galaxy Nexus unlocked
Android 4.2.1, JOP40D
AT&T

[Q] Email Sync Time

I have selected for all my mail accounts to sync every 30 mins. However for some accounts, my phone gets the email immediately as if push is selected. I suspect it is a reason of my battery life problems. Any way to make it to behave as selected?

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