return for repair with s-off - One (M8) Q&A, Help & Troubleshooting

Can i return my phone with s-off, Bootloader locked and origenal software without voiding warranty ? My screen is broken...

I wouldn't worry about insurance replacements. Assurion doesn't even check. Are you returning it to Verizon though or doing an insurance claim?
I also wanna know if there is a way to get s-on back or a modified hboot that says it's s-on. I have a front camera issue and am getting a CLNR.

nicholi2789 said:
I wouldn't worry about insurance replacements. Assurion doesn't even check. Are you returning it to Verizon though or doing an insurance claim?
I also wanna know if there is a way to get s-on back or a modified hboot that says it's s-on. I have a front camera issue and am getting a CLNR.
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Click to collapse
I'm not from the usa, europe mate. I'm returning for repair but i must pay 300 euro for a new screen.
Modified hboot : http://forum.xda-developers.com/showthread.php?t=2710503
Lock/unlock : http://forum.xda-developers.com/showthread.php?t=2708571

Ah my bad. I forgot I wasn't in the Verizon forums. Thanks though.

I sent one in for repair here in the US. It was locked, not showing tampered but I left it s-off.. They didn't say anything but it came back to me s-on
Sent from my HTC One_M8 using Tapatalk

Onem8 said:
Can i return my phone with s-off, Bootloader locked and origenal software without voiding warranty ? My screen is broken...
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Click to collapse
You'll be fine...Just make sure everything else is stock. They don't seem to care about S-Off. Some devices slip through that are already S-OFF'd right out of the box.

graffixnyc said:
I sent one in for repair here in the US. It was locked, not showing tampered but I left it s-off.. They didn't say anything but it came back to me s-on
Sent from my HTC One_M8 using Tapatalk
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spikeydoo2006 said:
You'll be fine...Just make sure everything else is stock. They don't seem to care about S-Off. Some devices slip through that are already S-OFF'd right out of the box.
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Click to collapse
My phone returned yesterday and it was still s-off :laugh:

Related

[Q] S-OFF and Bootloader Unlocked

I have the Marvelc with Virgin Mobile US and I originally unlocked the bootloader using HTCDEV.com, however I later found the Goldcard S-OFF method.
Is there a way to relock it and regain my warranty? Will an unlocked bootloader and S-OFF cause any issues?
The HBOOT screen presently says:
***Unlocked***
MARVELC EVT1 SHIP S-OFF RL
HBOOT - 1.09.0000
MICROP - 0354
RADIO - 0.94.000824
Dec 21 2011, 12:14:03
kalaker said:
I have the Marvelc with Virgin Mobile US and I originally unlocked the bootloader using HTCDEV.com, however I later found the Goldcard S-OFF method.
Is there a way to relock it and regain my warranty? Will an unlocked bootloader and S-OFF cause any issues?
The HBOOT screen presently says:
***Unlocked***
MARVELC EVT1 SHIP S-OFF RL
HBOOT - 1.09.0000
MICROP - 0354
RADIO - 0.94.000824
Dec 21 2011, 12:14:03
Click to expand...
Click to collapse
Yes you can relock it to ***LOCKED (OOW)**** which shows you that you have warranty. You should visit this thread at http://forum.xda-developers.com/showthread.php?t=1530864 and remember to thank theq86 for the nice tutorial and exploit
S-OFF, from what I know doesn't harm much unless you do something stupid with it. S-OFF basically unlocks the NAND to the point where we can read, write, and update it components.
An unlocked bootloader is a "partial" piece of an S-OFF from what I see. Most people like me would consider it "a piece of ****" because there's nothing much too it than we thought it would be. It's a good idea to keep the bootloader unlocked unless you going to take in the phone to HTC fith warranty.
MrTaco505 said:
An unlocked bootloader is a "partial" piece of an S-OFF from what I see. Most people like me would consider it "a piece of ****" because there's nothing much too it than we thought it would be. It's a good idea to keep the bootloader unlocked unless you going to take in the phone to HTC fith warranty.
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That's exactly how I felt about it. That's why I decided to go for the S-OFF once I found out that there was one. The unlocked bootloader really just was good for a root, but the fact I had to lose my warranty to do it didn't really make me too happy (although the warranty is a piece of junk anyway).
I used theq86's tool and it worked perfectly. Is "OOW" an acronym for anything or is it just there?
kalaker said:
I used theq86's tool and it worked perfectly. Is "OOW" an acronym for anything or is it just there?
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Click to collapse
To tell the truth, i dont know, you can check the glossary thread at http://forum.xda-developers.com/showthread.php?t=1508149 and maybe its there, remember to thank benjamingwynn for the nice glossary
EDIT: Also "OOW" means you have warranty, you should also try to downgrade your hboot if you willing to take it in to HTC for repair because they would like it if there was some extra crap in the phone
MrTaco505 said:
EDIT: Also "OOW" means you have warranty, you should also try to downgrade your hboot if you willing to take it in to HTC for repair because they would like it if there was some extra crap in the phone
Click to expand...
Click to collapse
Alright. I was afraid it meant "Out of Warranty". Thank you! And a downgrade wouldn't be a bad idea. Do you know the stock HBOOT version?
What OOW really is is unknown. it could be Out Of Warranty, that's probable.
But after you downgraded to a lower rom the hboot is overwritten.
LOCKED OOW means basically, you never unlocked the phone
RELOCKED means it was once unlocked and relocked again.
my tool can recover the LOCKED OOW state. So if you have an downgraded bootloader htc can only find out that you unlocked the phone if they look for the identifier token that you sent to get the unlock token. if they don't do this the phone just looks normal.
theq86 said:
my tool can recover the LOCKED OOW state. So if you have an downgraded bootloader htc can only find out that you unlocked the phone if they look for the identifier token that you sent to get the unlock token. if they don't do this the phone just looks normal.
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Click to collapse
Yes! Your tool worked absolutely perfectly for me. I restored it to the LOCKED (OOW) state, so it's good to know that it simply means it was never (or at least appears to have never been) unlocked.
And as for checking the token, that isn't really concrete proof you decided to follow through the rest of the way, and I doubt they would take the time anyway.
kalaker said:
Yes! Your tool worked absolutely perfectly for me. I restored it to the LOCKED (OOW) state, so it's good to know that it simply means it was never (or at least appears to have never been) unlocked.
And as for checking the token, that isn't really concrete proof you decided to follow through the rest of the way, and I doubt they would take the time anyway.
Click to expand...
Click to collapse
Of course they're too lazy to go and search out of millions of wfs handsets for your one and only unlock token
EDIT: Also if you rooted and forgot to remove root before locking your bootloader, its a good chance that if you take in your wfs to HTC, they could find superuser installed and suggest that you were a rooted victim with an unlocked bootloader.

Claim warranty

Is there any way to get locked bootloader to claim warranty not relocked ??
Can hboot flashing be done like in this one?
http://forum.xda-developers.com/showthread.php?t=1540952
Rishi2402 said:
Is there any way to get locked bootloader to claim warranty not relocked ??
Can hboot flashing be done like in this one?
http://forum.xda-developers.com/showthread.php?t=1540952
Click to expand...
Click to collapse
Nothing can be done as of now as there is not even rooting methods without unlocking...
Sent from my ASUS Transformer Pad TF300T using XDA
Rishi2402 said:
Is there any way to get locked bootloader to claim warranty not relocked ??
Can hboot flashing be done like in this one?
http://forum.xda-developers.com/showthread.php?t=1540952
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Click to collapse
My first unit had a major Hardware defect and I relocked it before sending it back and got a new one.
Cheers.
According to HTCs disclaimer on the HTCDEV site, the warranty is only void if the unlocked bootloader is the cause.
If it's an obvious hardware fault then you should have no problem
Restoring to stock hboot might solve the issue ..but we need to restore the misc partitions Can someone try n help?
What additional help would you like?
The bootloader will say relocked when you lock it. There is no way around this at present as we don't have S-Off.
yah sorry didn't realize we dont have s-off still!sorry

[Q] Soft bricked with s-on relocked bootloader

I bought a Verizon HTC one today that doesn't fully boot up. It has tampered in the bootloader so I assume the person relocked it.
Question is, is there an RUU for a locked S-on ONE? Is there anyway to unlock the bootloader and reflash anything or is this thing truly a brick? From what I've read the S-off procedure requires the phone to boot up.
Thanks
Todd
2strokenut said:
I bought a Verizon HTC one today that doesn't fully boot up. It has tampered in the bootloader so I assume the person relocked it.
Question is, is there an RUU for a locked S-on ONE? Is there anyway to unlock the bootloader and reflash anything or is this thing truly a brick? From what I've read the S-off procedure requires the phone to boot up.
Thanks
Todd
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Click to collapse
This is exactly what I am dealing with right now. Did you find any answers?
2strokenut said:
I bought a Verizon HTC one today that doesn't fully boot up. It has tampered in the bootloader so I assume the person relocked it.
Question is, is there an RUU for a locked S-on ONE? Is there anyway to unlock the bootloader and reflash anything or is this thing truly a brick? From what I've read the S-off procedure requires the phone to boot up.
Thanks
Todd
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Click to collapse
there is one but you have to be s-off in order to use it! the reason is that it is an unencrypted or encrypted! i think they will have the ruu when 4.3 officially drops
The RUU you seek can be found here: http://forum.xda-developers.com/showthread.php?p=47693710
Sent from my HTC6435LVW using Tapatalk
so this file is a enccrypted signed which works with s-on
bootsie99 said:
so this file is a enccrypted signed which works with s-on
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Click to collapse
correct
santod040 said:
The RUU you seek can be found here: http://forum.xda-developers.com/showthread.php?p=47693710
Sent from my HTC6435LVW using Tapatalk
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OMG Thank you thank you thank you!!!!! I was sweating big time! This was the key

Question about root + warranty

I hace an s-offed M8, with an unlocked bootloader.
However, it has an issue and needs to be returned to warranty.
If you're s-off you can remove all the tampered warnings and when you lock your bootloader it'll be changed to "locked" instead of relocked.
If I restore to complete stock and perform all these steps and undo the s-off, will HTC honour my warranty?
Or is your IMEI given to HTC when you unlock it through HTC DEV and they blacklist you?
Anyone with any experience regarding this would be much appreciated.
They know you unlocked. I would lock bootloader and leave it soff. Going s-on throws a tampered label. If they try to charge you just argue that you are not unlocked and they must prove that unlocking broke your phone. If you are in the US you should be good. Harder if you are in another country.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Ya you shouldn't have problem.But you shouldn't try to go to s-on this may cause problem.Just change the label to Locked and restore nandbackup/Stock rom and you are good to go!

[Q] Unrooting after Sunshine?

I was wondering if I would be able to unroot and claim my warranty after rooting/S-Offing with Sunshine. I've got a Verizon HTC One M8 and want to know before I purchase the license.
With s-off you can do pretty much everything....
humoresques said:
I was wondering if I would be able to unroot and claim my warranty after rooting/S-Offing with Sunshine. I've got a Verizon HTC One M8 and want to know before I purchase the license.
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Click to collapse
You can unroot but you will still be soff which htc may argue with you. If you turn security back on it throws a tampered label. Warranty with verizon should be fine, but htc… not so much.
And is there no way to remove the "Tampered" label?
humoresques said:
And is there no way to remove the "Tampered" label?
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Click to collapse
Of course you can. With s-off you can do anything as Mr Hofs said.
http://forum.xda-developers.com/showthread.php?t=2708565
You can change the Relocked to locked, the s-off to s-on, anything you like.

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