[Q] Flashtool and Sony Warranty - Xperia Z1 Compact Q&A, Help & Troubleshooting

Will Sony warranty still cover me if I flash via flashtool another country's stock Sony firmware ? (Of course without root and with locked bootloader).
I ask because there is no .ftf file for my country's firmware anywhere uploaded. Thanks

You asked on your other thread the other day so not sure why you feel the need to start another. You could flash an ftf and destroy your Phone on the first attempt, it's highly unlikely but could happen so there are no guarantees that that won't happen or that Sony will repair under warranty.
Sent from the app on my Z1C...

Your warranty won't be void if you flash a firmware from another country...

XperienceD said:
You asked on your other thread the other day so not sure why you feel the need to start another. You could flash an ftf and destroy your Phone on the first attempt, it's highly unlikely but could happen so there are no guarantees that that won't happen or that Sony will repair under warranty.
Sent from the app on my Z1C...
Click to expand...
Click to collapse
zxz0O0 said:
Your warranty won't be void if you flash a firmware from another country...
Click to expand...
Click to collapse
Thank you guys ! But there is no definite answer here! I From my android experience I tend to agree with zxz0O0 (Samsung had this policy) but I can't say I'm sure.

sachilleas said:
Thank you guys ! But there is no definite answer here! I From my android experience I tend to agree with zxz0O0 (Samsung had this policy) but I can't say I'm sure.
Click to expand...
Click to collapse
Using third party software to mod your device is a risk you take as to whether or not you'll be covered by warranty regardless of the manufacturer, so you can deliberate over the risks or just crack on and do it. In the 4 years I've been here and 5 Xperias later I've never had to send a Phone for any kind of repair and the handful of People I've seen that have have been extremely unlucky and/or maybe shouldn't have been allowed to mess with a Nokia.

Related

How to manage Ram stock Rom not rooted ?

Hello guys,
i've just bought this wonderfull device and i'm loving it...
so much that despite my signature i'm thinking to stay stock and not rooted for a while
but
i notice ram load gets around 1.1 gb out of 1.7 gb frquently and that loads of "bloatware apps" get in the ram memory.
now since i'm not rooted, is there any app or way to choose which apps must not open and get in the ram automatically ?
thanks
Not any effective way without root, I think. Task killers would only make the apps restart constantly and drain your battery. Greenify is really the best solution, but needs root.
However I must point out that unused ram is wasted ram. I've seen many users fanatic about keeping ram usage low, it's like having a huge gas tank on a car, but never filling more than a litre of gas.
Sent from my GT-N7100 using Tapatalk 2
No such productive app until you root your device .
Best thing is to root.
Worst thing is to Task Manager.
:good:
ok guys, so i guess going over 1gb of used ram is routine and not overloading
so for the time being i'll leave it as it is
thanks all
wwwpuntoit said:
ok guys, so i guess going over 1gb of used ram is routine and not overloading
so for the time being i'll leave it as it is
thanks all
Click to expand...
Click to collapse
Just to remind you again, don't use RAM/Application killers. It's not effective and will make you consume more battery.
yep got it
You can delete some bloatwares in an official firmware from your PC and then you flash via Odin.
Memphis_ said:
You can delete some bloatwares in an official firmware from your PC and then you flash via Odin.
Click to expand...
Click to collapse
This would invalidate my waranty ?
wwwpuntoit said:
This would invalidate my waranty ?
Click to expand...
Click to collapse
This is possible but may complicate things.
I suggest stick to what you have now and if you decide to root, then it will be a piece of cake.
You can always go back to stock Samsung if you are just afraid of losing warranty.
yes i agree
but just so that i know :
OFFICIALLY, when you first root your phone, you have lost warranty once and forever ? i know you can flash back to stock and nobody will notice
it's just to understand properly how it works
wwwpuntoit said:
yes i agree
but just so that i know :
OFFICIALLY, when you first root your phone, you have lost warranty once and forever ? i know you can flash back to stock and nobody will notice
it's just to understand properly how it works
Click to expand...
Click to collapse
You will void your warranty when you root.
You will get it back if you flash the stock Samsung firmware.
Simone said:
You will void your warranty when you root.
You will get it back if you flash the stock Samsung firmware.
Click to expand...
Click to collapse
but you mean officially get it back ? or you just get it back because they don't know you have rooted before ?
wwwpuntoit said:
but you mean officially get it back ? or you just get it back because they don't know you have rooted before ?
Click to expand...
Click to collapse
This thread wil help you. :victory:
http://forum.xda-developers.com/showthread.php?t=1896696
Simone said:
This thread wil help you. :victory:
http://forum.xda-developers.com/showthread.php?t=1896696
Click to expand...
Click to collapse
probably i did not explain myself in the right way
i perfectly know how to root/unroot/flash roms and restock
i was just wondering how EXACLTY the warranty thing works
wwwpuntoit said:
probably i did not explain myself in the right way
i perfectly know how to root/unroot/flash roms and restock
i was just wondering how EXACLTY the warranty thing works
Click to expand...
Click to collapse
Probably I did not explain myself in the right way, as well.
Rooted = Warranty is now void
Flash Stock Samsung Firmware + Unroot = Warranty OFFICIALLY back
Simone said:
Probably I did not explain myself in the right way, as well.
Rooted = Warranty is now void
Flash Stock Samsung Firmware + Unroot = Warranty OFFICIALLY back
Click to expand...
Click to collapse
ok thanks mate
Simone said:
You will void your warranty when you root.
You will get it back if you flash the stock Samsung firmware.
Click to expand...
Click to collapse
This is not right for a few months:
Legality
Australia
Rooting of any device is legal if the purpose is to run legal apps
Europe
The Free Software Foundation Europe argues that it is legal to root or flash any device. According to the European Directive 1999/44/CE, replacing the original operating system with another does not void the statutory warranty that covers the hardware of the device for two years unless the seller can prove that the modification caused the defect.
United States
On July 26, 2010, the United States Copyright Office announced a new exemption making it officially legal to root a device and run unauthorized third-party applications, as well as the ability to unlock any cell phone for use on multiple carriers.
On October 28, 2012, the US Copyright Office updated their exemption policies. The rooting of smartphones continues to be legal "where circumvention is accomplished for the sole purpose of enabling interoperability of [lawfully obtained software] applications with computer programs on the telephone handset." However, the U.S. Copyright office refused to extend this exemption to tablets, arguing that the term "tablets" is broad and ill-defined, and an exemption to this class of devices could have unintended side effects
Click to expand...
Click to collapse
EDIT
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
Memphis_ said:
This is not right for a few months:
EDIT
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
Click to expand...
Click to collapse
For a few months? LOL
i'm confused guys,
so it's now legal to root devices ??
samsung should give repairs under warranty if devices are found to be non stock ?

[Q]Considering to Unlock the bootloader of my Xperia S!! Just need to ask something

But I'd really like to ask some questions...
Am I losing the warrenty forever, without anyway to get it again? (or i already lose it, since my phone was bought it in April 2012?)
Watching some guide, even not by official way, i have to submit my IMEI code, meaning that I must let sony know that my phone is unlocked?
So even if i reinstall everything, sony will still have a record that i have once unlocked the bootloader??
Is bravia2 working on jellybean with unlock bootloader? (I thought it wont works, some people said it works now in jellybean)
Thank You!!
KWOKSFUNG said:
But I'd really like to ask some questions...
1. Am I losing the warrenty forever, without anyway to get it again? (or i already lose it, since my phone was bought it in April 2012?)
2. Watching some guide, even not by official way, i have to submit my IMEI code, meaning that I must let sony know that my phone is unlocked?
3. So even if i reinstall everything, sony will still have a record that i have once unlocked the bootloader??
4. Is bravia2 working on jellybean with unlock bootloader? (I thought it wont works, some people said it works now in jellybean)
Thank You!!
Click to expand...
Click to collapse
I editer your post with numbers so the answers are clearer:
1. As far as i know, you still can relock bootloader before taking to any center. In theory, they can only deny warranty if the problem was caused by any hardware or software modifications (for example CPU burn for overclock).
2. In theory, yes. They will know. I am not sure if the service center check that info in their data base.
3. In their DB, yes. But the people at the service center might or might check that.
4. I think that only video...
Felimenta97 said:
I editer your post with numbers so the answers are clearer:
1. As far as i know, you still can relock bootloader before taking to any center. In theory, they can only deny warranty if the problem was caused by any hardware or software modifications (for example CPU burn for overclock).
2. In theory, yes. They will know. I am not sure if the service center check that info in their data base.
3. In their DB, yes. But the people at the service center might or might check that.
4. I think that only video...
Click to expand...
Click to collapse
Thanks for the info bro!!
but what do u mean by " I think that only video..."?
KWOKSFUNG said:
Thanks for the info bro!!
but what do u mean by " I think that only video..."?
Click to expand...
Click to collapse
Maybe BE works only on video, not sure.
BE works only on videos
But I relocked my bootloader and restored BE back and by the way it's bravia engine 1 not 2
Sent from my LT26i using xda app-developers app
zaidx said:
BE works only on videos
But I relocked my bootloader and restored BE back and by the way it's bravia engine 1 not 2
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
yeah i know but i'm going to flash bravia2 anyway so i wondor if it works...
can i relock my bootloader when i'm on custom rom or kernal?

Help needed, company denying warranty due to rooting (never rooted)

Hello! First off, i have never rooted my LG G4 since i knew the phone was full of bootloop issues etc and i wanted to avoid exactly what is happening to me right now. I returned my phone to the service center last Friday because the screen's right side stopped displaying correctly (many colorful pixels with a perfect vertical border). On Tuesday they contacted me claiming the charge to repair is a whooping 244 euros due to it not being covered by warranty. After a lot of talking with LG over phone they claimed that in order for me to repair my phone free of charge i would have to provide them with proof that i have not rooted it (i dont know if that is even possible). Soon as i got it back in my hands (obviously denied the repair) i installed a root checker apk which stated my phone is not rooted (apparently thats not considered proof). However, the service center provided me with a photocopy of what their machine indicated, that i was rooted and told me that if i could return the phone without it being indicated as rooted i can repair it free of charge. I live in EU and i dont know how i could pressure them to repair it as is but the only other option i can see is flashing a factory stock firmware. What do you guys suggest i do? If i have to flash the stock firmware are there any dangers if i get the correct firmware for my model (h815 with the v20h-eur-xx software)?
HeinekenAmstel said:
Hello! First off, i have never rooted my LG G4 since i knew the phone was full of bootloop issues etc and i wanted to avoid exactly what is happening to me right now. I returned my phone to the service center last Friday because the screen's right side stopped displaying correctly (many colorful pixels with a perfect vertical border). On Tuesday they contacted me claiming the charge to repair is a whooping 244 euros due to it not being covered by warranty. After a lot of talking with LG over phone they claimed that in order for me to repair my phone free of charge i would have to provide them with proof that i have not rooted it (i dont know if that is even possible). Soon as i got it back in my hands (obviously denied the repair) i installed a root checker apk which stated my phone is not rooted (apparently thats not considered proof). However, the service center provided me with a photocopy of what their machine indicated, that i was rooted and told me that if i could return the phone without it being indicated as rooted i can repair it free of charge. I live in EU and i dont know how i could pressure them to repair it as is but the only other option i can see is flashing a factory stock firmware. What do you guys suggest i do? If i have to flash the stock firmware are there any dangers if i get the correct firmware for my model (h815 with the v20h-eur-xx software)?
Click to expand...
Click to collapse
no flash stock firmware. there full of crap sometimes anything to save a dollar and make a dollar. id love to see this photocopy proving u rooted it
bootloaders not unlocked is it?
there is an section in hidden menu which provides when root files were detected, not sure if that data is kept in OS section of the nand or like an fuse like thing embedded in the soc
TheMadScientist420 said:
no flash stock firmware. there full of crap sometimes anything to save a dollar and make a dollar. id love to see this photocopy proving u rooted it
bootloaders not unlocked is it?
Click to expand...
Click to collapse
no, bootloader is locked. They also denied any affiliation with the developer lg website until i pressured them more over phone, where they said they cant know if the bootloader website is official and because its not the only way to unlock the bootloader and root, the fact that i have never entered my imei there does not prove anything...
HeinekenAmstel said:
no, bootloader is locked. They also denied any affiliation with the developer lg website until i pressured them more over phone, where they said they cant know if the bootloader website is official and because its not the only way to unlock the bootloader and root, the fact that i have never entered my imei there does not prove anything...
Click to expand...
Click to collapse
see thats bull crap g4 only way to unlock bl is official no unoffic methods exist i dont think
Levent2101 said:
there is an section in hidden menu which provides when root files were detected, not sure if that data is kept in OS section of the nand or like an fuse like thing embedded in the soc
Click to expand...
Click to collapse
barely managed to enter the menu due to half the screen missing but i could not find any info on what you mentioned since auto orientation wont work for me on that menu... :-/
TheMadScientist420 said:
see thats bull crap g4 only way to unlock bl is official no unoffic methods exist i dont think
Click to expand...
Click to collapse
however, it seems rooting is possible without unlocking bootloader, so i guess thats what they meant... Isnt there a way to get root working via recovery?
HeinekenAmstel said:
however, it seems rooting is possible without unlocking bootloader, so i guess thats what they meant... Isnt there a way to get root working via recovery?
Click to expand...
Click to collapse
it may be i dont know about ure exact model
but without bl unlock flash orig firmware overwrites all changes done most at least unles u go flashing other partitions
---------- Post added at 03:10 PM ---------- Previous post was at 03:08 PM ----------
Levent2101 said:
there is an section in hidden menu which provides when root files were detected, not sure if that data is kept in OS section of the nand or like an fuse like thing embedded in the soc
Click to expand...
Click to collapse
only time the fuse should be tripped is bl unlock if im not mistaken
---------- Post added at 03:11 PM ---------- Previous post was at 03:10 PM ----------
again flash orig firmware should overide all on non bl unlocked device
TheMadScientist420 said:
no flash stock firmware. there full of crap sometimes anything to save a dollar and make a dollar. id love to see this photocopy proving u rooted it
bootloaders not unlocked is it?
Click to expand...
Click to collapse
this is the photocopy, just cut out IMEI and the name of the service representative in case it was confidential or anything
So this should be the firmware and i should flash with LGUP? https://forum.xda-developers.com/g4/general/kdz-firmware-v20h-switzerland-2016-09-08-t3457824
I mention the model and running firmware at the end of my original post
HeinekenAmstel said:
So this should be the firmware and i should flash with LGUP? https://forum.xda-developers.com/g4/general/kdz-firmware-v20h-switzerland-2016-09-08-t3457824
I mention the model and running firmware at the end of my original post
Click to expand...
Click to collapse
under European law, you should have the option to go to your dealer/phone company and demand that they have it repaired. I remember reading that signs of unlocked bl/rooting only affected claims where software could have damaged the phone (like overheated cpu). I don't see how software could kill the display, though.
So, maybe try this, but inform yourself if you are covered and, if you are, explicitly state to your vendor that you want it to be fixed under this law instead of warranty (which is not required and may be subject to arbitrary preconditions by LG)
penĀ² said:
under European law, you should have the option to go to your dealer/phone company and demand that they have it repaired. I remember reading that signs of unlocked bl/rooting only affected claims where software could have damaged the phone (like overheated cpu). I don't see how software could kill the display, though.
So, maybe try this, but inform yourself if you are covered and, if you are, explicitly state to your vendor that you want it to be fixed under this law instead of warranty (which is not required and may be subject to arbitrary preconditions by LG)
Click to expand...
Click to collapse
I told them that its obviously a hardware problem, to which they agree... The issue is, they claim its a mobo issue that was most likely caused by rooting and unless i can prove otherwise, thats how it is...
HeinekenAmstel said:
I told them that its obviously a hardware problem, to which they agree... The issue is, they claim its a mobo issue that was most likely caused by rooting and unless i can prove otherwise, thats how it is...
Click to expand...
Click to collapse
why not go to lg direct?
unless there is complete indisputable evidence of root they cannot deny your claim.
plus lg suposedly has extended waranty to 2 years again if bootloaders never been unlocked flash stock firmware they will never know
tell them to do there studies if ure not on a rootable firmware anyways no way that u could have been rooted
unless u bought the phone used and someone else did something major to it?
TheMadScientist420 said:
why not go to lg direct?
unless there is complete indisputable evidence of root they cannot deny your claim.
plus lg suposedly has extended waranty to 2 years again if bootloaders never been unlocked flash stock firmware they will never know
tell them to do there studies if ure not on a rootable firmware anyways no way that u could have been rooted
unless u bought the phone used and someone else did something major to it?
Click to expand...
Click to collapse
I talked about it directly with the bobs at lg customer support and they claimed the above.
phone was bought in a sealed box... Thats what is weird... I flashed the official v20d firmware kdz via lgup software update. I would love to flash a tot file since its prolly more thorough (pure speculation) but it seems theres no europian 6.0 tot... Anyway, now i installed the other official firmware (phone started spamming me with "update... stopped working and that google services stopped working) i factory reset and it seems to be running smooth. Will try taking it to the service center again tomorrow and see from there... (every visit not covered by warranty costs 7 euro....)
HeinekenAmstel said:
I told them that its obviously a hardware problem, to which they agree... The issue is, they claim its a mobo issue that was most likely caused by rooting and unless i can prove otherwise, thats how it is...
Click to expand...
Click to collapse
how old is the phone?
If it is less than 6 months after buying it that you notified them of this error, they have to prove (not claim) that the error was caused by you.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
penĀ² said:
how old is the phone?
If it is less than 6 months after buying it that you notified them of this error, they have to prove (not claim) that the error was caused by you.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Click to expand...
Click to collapse
sadly i have the phone for a bit less than a year...
In the end i flashed the v20d software version and took it back to them. They accepted to repair it under warranty due to it not being rooted. (They also suggested to me from the service center to flash a stock firmware... Thankfully i had used xda in the past but a casual user would have it tough...) Now im waiting for them to receive the mobo from LG... So thanks everyone for your support
P.S. Woman at service center insisted some playstore apps root your device. She knew 2. When i asked she replied ... Buybox and superuser. I just smiled and left
HeinekenAmstel said:
sadly i have the phone for a bit less than a year...
In the end i flashed the v20d software version and took it back to them. They accepted to repair it under warranty due to it not being rooted. (They also suggested to me from the service center to flash a stock firmware... Thankfully i had used xda in the past but a casual user would have it tough...) Now im waiting for them to receive the mobo from LG... So thanks everyone for your support
P.S. Woman at service center insisted some playstore apps root your device. She knew 2. When i asked she replied ... Buybox and superuser. I just smiled and left
Click to expand...
Click to collapse
Lol.

Flash new firmware with Odin [S20 ultra 5G - Exynos]

Hi, I start by saying that I'm not sure I'm in the right section, if I'm wrong you could tell me where to ask the question.
The current firmware of the device is: G988BXXS5BTJ4, I would like to flash G988BXXU5CTKG
What do I risk doing this? I don't want to void the warranty.
PS: I stayed in the S3 era for modding
as long as you dont root your device your warranty is ok
lector007 said:
as long as you dont root your device your warranty is ok
Click to expand...
Click to collapse
So does the change of CSC invalidate the warranty?
no

Question No Software update available Globaleea-a2 - user

Hi,
It seems like there is no update for my device, since I bought it. I have checked manually on the phone and in Xperia companion as well.
In general I am not really interested in updates, but as I read the "Green tint" issue is solved by software upgrade, so it would be great to have it.
These is the current one:
Phone software revision:
62.0.A.3.28
GLOBALEEA-A2 - user
I also don't know what the "-user" means here. As I see other forum member got the update for GLOBALEEA-A2 (without the "-user" if I understood well).
Is it something I can do for getting the upgrade, or should I just wait (I am aware of upgrades can come later for different CDAs)?
Thank you in advance.
I would recommend you to try reflashing your phone via Sony's official flashing tool Emma. It does often help with software-related problems such as this.
Thanks,
I will do so.
Is flashing with Emma voids warranty? Is it deletes user data (like factory reset)?
Thanks and Merry Christmas
Chowder1984 said:
Thanks,
I will do so.
Is flashing with Emma voids warranty? Is it deletes user data (like factory reset)?
Thanks and Merry Christmas
Click to expand...
Click to collapse
You need to unlock bootloader which voids the warranty. So unfortunately yes.
But you can always relock it afterwards which may make your warranty show as non-void.
It does delete all user data as you are flashing the firmware and overwriting the full storage.
Happy holidays.
First you can try Xperia companion, if that doesn't work you can use XperiFirm to download the firmware and then use Newflasher to flash it. You should remove persist file from the firmware before flashing. This method requires no bootloader unlock.
Otherwise there's EMMA as mentioned.
Chowder1984 said:
Hi,
It seems like there is no update for my device, since I bought it. I have checked manually on the phone and in Xperia companion as well.
In general I am not really interested in updates, but as I read the "Green tint" issue is solved by software upgrade, so it would be great to have it.
These is the current one:
Phone software revision:
62.0.A.3.28
GLOBALEEA-A2 - user
I also don't know what the "-user" means here. As I see other forum member got the update for GLOBALEEA-A2 (without the "-user" if I understood well).
Is it something I can do for getting the upgrade, or should I just wait (I am aware of upgrades can come later for different CDAs)?
Thank you in advance.
Click to expand...
Click to collapse
Some at gsmarena had similar issue:
"62.0.A.3.28 this is mine...can you tell me am i in stone age with this softver...how to update phone"
"after research i use xperia companion do backup and repair softver and now i have
62.0.A.3.163 version...!"
ksuuk said:
Some at gsmarena had similar issue:
"62.0.A.3.28 this is mine...can you tell me am i in stone age with this softver...how to update phone"
"after research i use xperia companion do backup and repair softver and now i have
62.0.A.3.163 version...!"
Click to expand...
Click to collapse
Thanks, update works after repair software
The same to me, I bought an Xperia 10 III directly from the Sony store, that is no brand, with software version 62.0.A.3.28 GLOBALEEA-A2 - user. I tried several times to get updates, both from the device and from PC (Xperia Companion), with no luck.
At the end, I backed up the phone twice, first time manually connecting it the my PC, second time via Google One, than I used the Xperia Companion to make a Software Repair, now I have 62.0.A.3.163. This way is rather boring since I had to manually re-set several apps, which weren't correctly restored from the backup(s).
I hope I will able to get updates in the future, if this is not the case I will try the XperiFirm + Newflasher way in order to try to keep my data.
lufei said:
First you can try Xperia companion, if that doesn't work you can use XperiFirm to download the firmware and then use Newflasher to flash it. You should remove persist file from the firmware before flashing. This method requires no bootloader unlock.
Otherwise there's EMMA as mentioned.
Click to expand...
Click to collapse
hi lufei, just for my curiosity: the persist file you mention to remove, can you tell me why?
I've flashed the 10 III and 5 II (using Newflasher) for the same problem mentioned here in the thread, unfortunately. Many Xperia are afflicted by this problem with no OTA updates and i don't know why.
For me, re-locking the bootloader helped. It is possible that the unlocked bootloader is blocking updates.
KnockOut^9 said:
hi lufei, just for my curiosity: the persist file you mention to remove, can you tell me why?
I've flashed the 10 III and 5 II (using Newflasher) for the same problem mentioned here in the thread, unfortunately. Many Xperia are afflicted by this problem with no OTA updates and i don't know why.
Click to expand...
Click to collapse
According to the Newflasher thread on XDA you will lose attest keys if you do, which might affect functionality.
really thanks guys. I'm not an expert in the modding, and every info can help me to better understand the situation.
What can i do to see if the Bootloader is locked/unlocked on my Xperia? There is a code to put in the dialer perhaps?
KnockOut^9 said:
really thanks guys. I'm not an expert in the modding, and every info can help me to better understand the situation.
What can i do to see if the Bootloader is locked/unlocked on my Xperia? There is a code to put in the dialer perhaps?
Click to expand...
Click to collapse
Try writing *#*#7378423#*#* in dialer

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