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I’ve had my Epic 4G since August of last year. I ended service with Sprint in the following month and bought the Epic 4G outright to use as an Android device. So I have no data plan on it, I can only go online and download things if there is a wifi connection present. Since I have no home wifi, that means a lot of trips to McDonald’s and Starbucks and the local library. The phone I use to make calls is a cheapo phone on Cricket’s network.
Anyway, a couple of weeks ago I rooted my phone using QBKing’s tutorial video on Youtube. I am now on Gingerbread.FC09. Everything seemed to work fine. I went to a wifi spot, downloaded Titanium Backup from the Google Play store, everything still worked. I used Titanium Backup to delete four things: Amazon MP3, Nascar, Sprint Football, and Sprint TV & Movies. Nothing else. After that deletion, however, when I try to go to the Google Play Store on a wifi connection, it closes. Not force closes, just…opens than closes as if it was never open in the first place.
I have tried:
-talking to QBKing himself about it (he can’t figure it out either)
-clearing the partition
-clearing the Delvik cache
-finding the most recent version of Google Play Store, downloading it to my phone via mass storage, and installing it by double clicking the apk
-Uninstalling updates for Google Play Store (“clear cache” and “clear data” is always greyed out)
-Deleting Titanium Backup
None of these actions have had any effect. I can still surf the net normally, even upload videos to Youtube. Nothing has been effected except my ability to open Play Store. I even get update notifications that I have apps that need updating.
I have searched xda and while I have found threads with similar issues, none for the Epic 4G. I am not sure if I should take an answer I saw for a completely different phone by a completely different maker and apply it to mine. Plus I wonder if my problem is unique given that I have a phone with no service.
Other info that might help:
-I have Google Services Framework Version 2.3.7. I can’t seem to find a more recent version of that.
-Kernel Version is 2.6.35.7
-No roms, at all, I’ve been too focused on trying to get Google Play Store to work again to even think about getting and flashing roms.
Any help would be appreciated. Thank you.
Try removing your Google account and re-adding it.
darkierawr said:
Try removing your Google account and re-adding it.
Click to expand...
Click to collapse
Okay...I went through Accounts and Sync and selected the google account under Manage accounts. Selected remove account, got the warning if I really want to delete it, I selected remove account...then got a popup saying I can only remove this account by resetting the phone to factory defaults.
I've already backed up my phone through clockwork (ate up a bit of my microSD card but its there). So if the only way to delete my Google account is to factory reset my phone, I can get it all back in recovery? But won't it also "recover" the same problem?
EpicMikeNC said:
Okay...I went through Accounts and Sync and selected the google account under Manage accounts. Selected remove account, got the warning if I really want to delete it, I selected remove account...then got a popup saying I can only remove this account by resetting the phone to factory defaults.
I've already backed up my phone through clockwork (ate up a bit of my microSD card but its there). So if the only way to delete my Google account is to factory reset my phone, I can get it all back in recovery? But won't it also "recover" the same problem?
Click to expand...
Click to collapse
Set up another google account, then delete your original one, then set it back up... it will only let you delete your google account if you have more than one set up....
I'm in your shoes as I use my non-activated Epic 4G over WIFI. Do yourself a favor and reflash with Cyanogenmod 9 release ROM and apps:
http://download.cyanogenmod.com/get/jenkins/5801/cm-9.0.0-epicmtd.zip
http://goo.im/gapps/gapps-jb-20120726-signed.zip
My Epic 4G has become great to awesome after doing so and Google Play works fine.
flastnoles11 said:
Set up another google account, then delete your original one, then set it back up... it will only let you delete your google account if you have more than one set up....
Click to expand...
Click to collapse
Okay, I just went to the local McD's for wifi, set up another Google account, tried to delete the old one...and it gave me the same warning that I have to reset the phone to factory settings to do this. Apparently the first Google account is connected to too many things to just delete it.
EpicMikeNC said:
Okay, I just went to the local McD's for wifi, set up another Google account, tried to delete the old one...and it gave me the same warning that I have to reset the phone to factory settings to do this. Apparently the first Google account is connected to too many things to just delete it.
Click to expand...
Click to collapse
I believe you need to clear the data/cache from the Google account manager app in order for it to let you delete that account.
It's one of the google apps anyways. Can't remember exactly which one at the moment.
mi7chy said:
I'm in your shoes as I use my non-activated Epic 4G over WIFI. Do yourself a favor and reflash with Cyanogenmod 9 release ROM and apps:
http://download.cyanogenmod.com/get/jenkins/5801/cm-9.0.0-epicmtd.zip
http://goo.im/gapps/gapps-jb-20120726-signed.zip
My Epic 4G has become great to awesome after doing so and Google Play works fine.
Click to expand...
Click to collapse
Okay I have the cyanogenmod saved to my sd card, but I can't seem to download the gapps zip from your link nor from google searches. I'll give it a try when I can. I am kind of hesitant to do this, but...I've already backed up everything in recovery plus I reinstalled Titanium Backup and backed up my apps, so...I should be good to go whenever the gapps zip becomes available. For now I am going to try and figure out what app GuidingArrow is talking about.
Okay, I found a functioning gapps from the official wiki site. So I have flashed my phone following, again, a QBKing tutorial. This Cyanogenmod seems pretty cool. My camera seems to be downgraded, but other than that, nice. I am about to go to a McD's and...hope for the best regarding the Google Play store.
Problem Solved
When I flashed it to Cyanogenmod 9, I soft bricked my phone by trying to install backup (oops). So, I used Odin to restore to stock then rerooted.
Turns out the problem all along was...nothing was mentioned in the vid I saw about flashing the gapps right after flashing the rom. But It was mentioned in the video for flashing to Cyanogenmod 9, so when I restored to stock and then rerooted I flashed gapps this time. And voila, I have the Google Play Store working again. I used Titanium Backup to restore my apps, readded my Google account, and everything is fine and dandy again.
The only thing is, I have decided not to go back to Cyanogenmod 9 for now, not without more research. One of the most important features on the Epic 4G (to me anyway), is the camera, and when I was briefly on Cyanogenmod 9 before I soft bricked my phone, the camera seemed...downgraded, to have less features than it has now. Just going to do more research on that end before flashing it again.
fixed
RodimusConvoy said:
I’ve had my Epic 4G since August of last year. I ended service with Sprint in the following month and bought the Epic 4G outright to use as an Android device. So I have no data plan on it, I can only go online and download things if there is a wifi connection present. Since I have no home wifi, that means a lot of trips to McDonald’s and Starbucks and the local library. The phone I use to make calls is a cheapo phone on Cricket’s network.
Anyway, a couple of weeks ago I rooted my phone using QBKing’s tutorial video on Youtube. I am now on Gingerbread.FC09. Everything seemed to work fine. I went to a wifi spot, downloaded Titanium Backup from the Google Play store, everything still worked. I used Titanium Backup to delete four things: Amazon MP3, Nascar, Sprint Football, and Sprint TV & Movies. Nothing else. After that deletion, however, when I try to go to the Google Play Store on a wifi connection, it closes. Not force closes, just…opens than closes as if it was never open in the first place.
I have tried:
-talking to QBKing himself about it (he can’t figure it out either)
-clearing the partition
-clearing the Delvik cache
-finding the most recent version of Google Play Store, downloading it to my phone via mass storage, and installing it by double clicking the apk
-Uninstalling updates for Google Play Store (“clear cache” and “clear data” is always greyed out)
-Deleting Titanium Backup
None of these actions have had any effect. I can still surf the net normally, even upload videos to Youtube. Nothing has been effected except my ability to open Play Store. I even get update notifications that I have apps that need updating.
I have searched xda and while I have found threads with similar issues, none for the Epic 4G. I am not sure if I should take an answer I saw for a completely different phone by a completely different maker and apply it to mine. Plus I wonder if my problem is unique given that I have a phone with no service.
Other info that might help:
-I have Google Services Framework Version 2.3.7. I can’t seem to find a more recent version of that.
-Kernel Version is 2.6.35.7
-No roms, at all, I’ve been too focused on trying to get Google Play Store to work again to even think about getting and flashing roms.
Any help would be appreciated. Thank you.
Click to expand...
Click to collapse
[FIX]
few and simple steps
clear the data for play store
turn off your wifi
go to settings accounts
remove the google account
then add the account again and reboot
after you reboot
turn on your wifi
BEFORE YOU TRY TO OPEN THE PLAY STORE
go to PLAY NEWSSTAND WAIT FOR IT UNTIL IT LOADS
now you can test ur playstore
google play store error: [RPC:S-5:AEC-0]
I've been getting this on a few devices for the past few days and have done LOADS of searching and tried numerous listed and suggested solutions to resolve this error. Including removing and re-adding google account, clearing cache and data on Google Play Services and Google Play store. Restoring a previous backup of the Playstore etc. but nothing has worked.
Seems I'm not alone. Here are some recent search results you can paruse if you feel like it.
Just this evening I logged into the Play Store via the Web on a PC and went to 'My Applicatins' in the Play Store and get an error there too!!
Supposedly Google is aware of this and is 'working on it' but since they are notorious hard to get any real information from I doubt we'll get an update until it 'just works'.
Though I'd put this out for others in the same boat.
Have you tried the JB server reset?
In Terminal:
--------------------
su
drmserver&
--------------------
Reboot phone
Team Rejectz
Tried that too. Still getting error. Still can't update anything. Also tried diferent (including stock) kernels and doing all of the suggestions.
When I log into Playstore via web and click on 'My Android Apps' I get this "We're sorry, there was an error. Please try again later." too still.
Did get some apps to install by just unistalling and using the web to 'push' them to the phone again. But others won't.
Pretty frustrating. But I guess I'll just keep pluging along.
Is there a Google tech support #? Lol
Team Rejectz
same problem
bilgerryan said:
Is there a Google tech support #? Lol
Team Rejectz
Click to expand...
Click to collapse
I spoke yesterday with the support of Google. They do not have any solution and what they said is just ridiculous "to wait until a solution" Currently website record that they support are aware of the problem and the middle of April they care but still no solution.
I suggest you just call and update them that the problem is common and much simpler device owners encounter this problem ... just massive advertising will probably have to address the problem. This simply indicates disrespect.
tempw said:
I spoke yesterday with the support of Google. They do not have any solution and what they said is just ridiculous "to wait until a solution" Currently website record that they support are aware of the problem and the middle of April they care but still no solution.
I suggest you just call and update them that the problem is common and much simpler device owners encounter this problem ... just massive advertising will probably have to address the problem. This simply indicates disrespect.
Click to expand...
Click to collapse
Or that they have no idea what the problem is and they are stalling as much as they can so they don't have to admit it (more likely scenario)
Everything is now working!!!!!!!!!!!! Problem solved!!!!!:highfive:
Okay I fixed now....
I switched off all of my devices.. Then I keep one only...
Go to system
Privacy
Unmark back up my data
Then make a factory reset..
After that the device will be opened again...
Put your email
Unmark restore my account in this device (in the first setup)
After setup is finished go to market.. Then you will find all your purchased apps and even your pending updates.
Try to retrieve one of your purchased app, and update one app
That is it.
Now open your other devices.. All well be fixed.
This is my experience.
Hope will work with you
Playstore seems to be working for me too now.
Works on phone AND the Web (desktop) interface for 'My Android Applications' is working too.
Also thought I'd add this for other who have problems with PlayStore.
Though Google seems to have corrected the problem, it may come up in the future, or you may simply wish to download .apk(s) seperately.
You can use a Chrome extension to download the .apk then push it to your phone or copy it and install it.
There is a good page on how to do this here.
The one caveat I'd recommend if you use the extension it to use Google's two factor/step authentification, create an application specific password for just this extension, use the extension to grab your apk(s) then delete that app specific access. If you don't know how to do that there is always Google.. [I hate when I have to use my Google credentials anywhere and really don't trust any other sites or applications to be secure and completely non-nefarious; but that's me and my tinfoil hat].
I'm wondering if there is anyone here who can speak to the stability of Google Apps (hangouts, Gmail, etc.) sideloading them onto the fire phone along with Google lay services. I'm really interested in this phone but am not sure if I can give up my gapps.
I've only had the Google Apps on my phone for a day. I don't use hangouts, but I do use Gmail and the Drive suite, as well as Maps. I'm using the most recent version of Amazon's OS.
Here's my take on some of the Google apps:
My Gmail isn't getting refreshing emails as fast as I'd like it to, though I'm not sure if that's some sort of issue on my side (connectivity or something) or an issue with the app (Note, while I'm typing this post, my Gmail just instantly got an email as soon as it was delivered and alerted me to it...). Gmail does nice little popup alerts and seems to integrate well with Amazon's OS, though.
Maps has some issues with road labels on the most recent version (seems to work fine with some older versions, as per a post on this forum somewhere). I'd consider this app a no-go for now, unless you don't need to read road names at any point. The Maps app that comes with the phone is good enough though (it actually looks a lot like a skinned version of Google Maps, without the social integration and "places to go" recommendations) and I've used it for a 2h drive already with no hiccups.
Drive, Quickoffice, Docs, all work well and I'm able to access, edit, etc, on my phone.
Chrome and Chrome to Phone work.
Google Play Music works for music downloaded on the device (unsure how it works with Google's cloud music service)
Google Play (the appstore) works and delivers updates to apps.
I can give hangouts a go, but I'm not really sure what to look for in terms of functionality.
Google Play apps install and run. I've tried Snapchat, Pixel Dungeon, Soundcloud, and some others. G+ login works, and your Google account is set up when you first try to launch the play services like it would be on a brand new stock Android phone so you get the same kind of Google account integration that you expect from Google's Android.
Edit:
I'd see if you can get some more info from other people... As far as I'm aware, installing Google Play and Google Services doesn't work for everybody. They have for me though, and I'm really happy with the device as it is now, especially considering what I paid for it unlocked.
snapplefish said:
I've only had the Google Apps on my phone for a day. I don't use hangouts, but I do use Gmail and the Drive suite, as well as Maps. I'm using the most recent version of Amazon's OS.
Here's my take on some of the Google apps:
My Gmail isn't getting refreshing emails as fast as I'd like it to, though I'm not sure if that's some sort of issue on my side (connectivity or something) or an issue with the app (Note, while I'm typing this post, my Gmail just instantly got an email as soon as it was delivered and alerted me to it...). Gmail does nice little popup alerts and seems to integrate well with Amazon's OS, though.
Maps has some issues with road labels on the most recent version (seems to work fine with some older versions, as per a post on this forum somewhere). I'd consider this app a no-go for now, unless you don't need to read road names at any point. The Maps app that comes with the phone is good enough though (it actually looks a lot like a skinned version of Google Maps, without the social integration and "places to go" recommendations) and I've used it for a 2h drive already with no hiccups.
Drive, Quickoffice, Docs, all work well and I'm able to access, edit, etc, on my phone.
Chrome and Chrome to Phone work.
Google Play Music works for music downloaded on the device (unsure how it works with Google's cloud music service)
Google Play (the appstore) works and delivers updates to apps.
I can give hangouts a go, but I'm not really sure what to look for in terms of functionality.
Google Play apps install and run. I've tried Snapchat, Pixel Dungeon, Soundcloud, and some others. G+ login works, and your Google account is set up when you first try to launch the play services like it would be on a brand new stock Android phone so you get the same kind of Google account integration that you expect from Google's Android.
Edit:
I'd see if you can get some more info from other people... As far as I'm aware, installing Google Play and Google Services doesn't work for everybody. They have for me though, and I'm really happy with the device as it is now, especially considering what I paid for it unlocked.
Click to expand...
Click to collapse
if you're getting successful results then you should consider sharing what you did and how you did it so we can get the ball rolling.
Also you're able to sideload most apps (besides google apps) and they work normally? Im considering buying this phone with the current deal
sram21092 said:
if you're getting successful results then you should consider sharing what you did and how you did it so we can get the ball rolling.
Also you're able to sideload most apps (besides google apps) and they work normally? Im considering buying this phone with the current deal
Click to expand...
Click to collapse
I detailed what I did here:
http://forum.xda-developers.com/showpost.php?p=57161714&postcount=24
(Here's the post where I got the instructions from: http://forum.xda-developers.com/showpost.php?p=57095260&postcount=9 )
I didn't change the directory where I sideloaded the Vending.apk, I just sideloaded it in with everything else. I don't remember if I briefly tried to install the Play store before without Google services, but that's probably why I had to adb install with the -r flag.
Before I installed Google services, some apps were working fine without them. Notably, Snapchat complained every time I brought it up, but ran fine. I would wait a bit for some more input from people... From what I've heard around here, it's just me and another guy (Aztecwarrior, the guy whose method I used in that thread) who have it working at the moment. I'd say you can sideload most applications without installing Google services.
http://apps.evozi.com/apk-downloader/ is what I used to pull APKs to sideload before installing the Google services and Play store.
EDIT: I should mention that the Play store doesn't just deliver updates to apps... I've been able to completely install and manage applications through it; it works just as you'd expect it to work on any other phone for the moment. i.e., you don't need to sideload apps first to get them on the phone if you've installed all the Google stuff. Sorry for the ambiguity in my previous post.
Thanks for sharing your experience!
Another question: so far have you noticed that you've been getting a number of error massages/application crashes? I had previously installed google apps and services on my fire hdx and constantly received messages that various apps were crashing in the background, which I found super annoying.
Has anyone else had luck with play music? Does it work for all access?
Just a follow up on why I care about hangouts- I run all of my phone and text through google voice and this has been integrated into hangouts. I'm a cheapskate and can use the hangouts app to place calls and send/receive texts so I don't pay for minutes or texts. I'm one of the few people who doesn't care too much about missing play store, since I have the hdx, I've got a bunch of apps off of the amazon store.
bmbriefs said:
Thanks for sharing your experience!
Another question: so far have you noticed that you've been getting a number of error massages/application crashes? I had previously installed google apps and services on my fire hdx and constantly received messages that various apps were crashing in the background, which I found super annoying.
Has anyone else had luck with play music? Does it work for all access?
Just a follow up on why I care about hangouts- I run all of my phone and text through google voice and this has been integrated into hangouts. I'm a cheapskate and can use the hangouts app to place calls and send/receive texts so I don't pay for minutes or texts. I'm one of the few people who doesn't care too much about missing play store, since I have the hdx, I've got a bunch of apps off of the amazon store.
Click to expand...
Click to collapse
No background crashes -- yet -- at all. I've also enabled background ANRs in the dev options, and nothing's popped up from that either.
I don't have all access for Music, so I can't comment on that.
I just installed Hangouts and gave it a cursory launch... It loads up, enabled SMS (loaded all my conversations from the Fire Phone's messenger app), has all my contacts loaded up to start a conversation. Is there anything specific you'd want me to try?
Thanks again! Glad to hear you're not getting the annoying error messages. I think this pretty much seals the deal for me.
On the fire phone, is it possible to change the default sms and dialer apps?
On last request.... could you give the hangouts dialer a shot? This allows you to place calls over wifi using hangouts.
bmbriefs said:
Thanks again! Glad to hear you're not getting the annoying error messages. I think this pretty much seals the deal for me.
On the fire phone, is it possible to change the default sms and dialer apps?
On last request.... could you give the hangouts dialer a shot? This allows you to place calls over wifi using hangouts.
Click to expand...
Click to collapse
Regarding default apps, everything is handled via intents (e.g. I set chrome to take all web requests)... when I enabled hangouts sms, I started getting texts to hangouts without being notified by the default app, so I think that much is configurable. The dialer, I'm not sure.
I'm in class right now (and pretty much until 9pm, and lots of homework), but I'll check hangouts dialer and default apps when I have time.
Did you root it first ,if so, did you use the same method as aztecwarrior?
No root. I used the guide that Aztec referenced, but not his exact steps. Check post #4 in this thread, the first few lines.
bmbriefs said:
I'm wondering if there is anyone here who can speak to the stability of Google Apps (hangouts, Gmail, etc.) sideloading them onto the fire phone along with Google lay services. I'm really interested in this phone but am not sure if I can give up my gapps.
Click to expand...
Click to collapse
I've been using the Play Store, Hangouts, and Gmail off and on the last 12 hours or so. It's been rock solid for me. No crashes. Haven't found any missing features. Maps does seem to have some issues but haven't tried navigation yet, which is what I really would use it for.
Thanks to you all for your input. I bit the bullet and ordered one before the sale ended.
Now I tried the procedure from scratch (all apks uninstalled and rebooted the phone) several times with different apk-Versions (mainly 2 different links as d/l source).
My Play Store is always not getting any connection and I am not able to d/l apps from the store. Additionally, G Servies crashes every few minutes. I did follow the procedure like apk installation order, reboot, etc. No luck .
Btw. my fire phone is NOT rooted and is on fire OS 3.6.2.
natter.
natter_deluxe said:
Now I tried the procedure from scratch (all apks uninstalled and rebooted the phone) several times with different apk-Versions (mainly 2 different links as d/l source).
My Play Store is always not getting any connection and I am not able to d/l apps from the store. Additionally, G Servies crashes every few minutes. I did follow the procedure like apk installation order, reboot, etc. No luck .
Btw. my fire phone is NOT rooted and is on fire OS 3.6.2.
natter.
Click to expand...
Click to collapse
Have you tried checking for a firmware update in the settings? When did you get your fire phone? I think the ATT/Carrier-bound FPs have some slight differences in hardware and firmware.
snapplefish said:
Have you tried checking for a firmware update in the settings? When did you get your fire phone? I think the ATT/Carrier-bound FPs have some slight differences in hardware and firmware.
Click to expand...
Click to collapse
Hi snapplefish,
there is no firmware update available, when I am checking in the settings. I did get my phone from Amazon Germany with T-Mobile Sim lock (German localization - maybe that is why e.g. there is no 3.6.8 fire OS firmware available yet) early october 2014 when it was launched here. They sold it accidently for 10 bucks w/o a carrier contract.
Is there any hardware id of phone that can be checked? I could find:
Fire OS 3.6.2 (122009420)
Model No. SD4930UR
Btw., latest versions of Account Manager and Framework from my second phone do not install. Play Services 6.5 and Play Store 5.0 will install, however, no change compared to the older versions linked in the tutorials --> no 'my apps' tab in G Play Store.
natter_deluxe said:
Hi snapplefish,
there is no firmware update available, when I am checking in the settings. I did get my phone from Amazon Germany with T-Mobile Sim lock (German localization - maybe that is why e.g. there is no 3.6.8 fire OS firmware available yet) early october 2014 when it was launched here. They sold it accidently for 10 bucks w/o a carrier contract.
Is there any hardware id of phone that can be checked? I could find:
Fire OS 3.6.2 (122009420)
Model No. SD4930UR
Btw., latest versions of Account Manager and Framework from my second phone do not install. Play Services 6.5 and Play Store 5.0 will install, however, no change compared to the older versions linked in the tutorials --> no 'my apps' tab in G Play Store.
Click to expand...
Click to collapse
You should be on Fire OS 3.6.8 if you have unlocked phone. I had some issues with some launchers, but the standard Google Now Launcher for the most part seems fine. Appstore is very limited and playstore seems to have a lot of tools...unfortunately it's going to be playing with some apps and seeing if they are stable or not. Battery Doctor, clean master, home switch, and weather & clock seems to work for me.
frekey22 said:
You should be on Fire OS 3.6.8 if you have unlocked phone. I had some issues with some launchers, but the standard Google Now Launcher for the most part seems fine. Appstore is very limited and playstore seems to have a lot of tools...unfortunately it's going to be playing with some apps and seeing if they are stable or not. Battery Doctor, clean master, home switch, and weather & clock seems to work for me.
Click to expand...
Click to collapse
As I said, checking the update status does not provide the 3.6.8 version to my phone. It is not rooted and after delivery with 3.6.0 I did nothing else to the phone but update it to 3.6.2.
Only the new GSM unlocked phones come with 3.6.8 Sounds like you got your phone before this all happend therefore you are able to downgrade and root, your one of the lucky ones. You can get a AOSP feel to your phone if you want. Not sure why your not following those guides. Heck if you don't want to root then I'll trade you phones lol.
Gmail conacts
I am transferring my contacts to the FIre phone from Android. All my phone contacts are stored in Gmail(google contacts).
Now the problem is i am not able to find a setting option which would show only contacts with Phone no.
It is showing all contacts of Gmail, but i only need contacts with phone no there.
I had the same issue in Android 2.3 or something, when Android had an option of enabling the contacts with phone no only. Later on in Android 4 they moved to keeping all contacts but at the dialup i could search for only contacts with numbers only.
Any suggestion here. May be a different launcher or app?
Thanks
I received my phone and mostly everything is working. Google voice works, and automatically places calls using my gv number. Only issue I'm having is that the hangouts doesn't send sms messages over WiFi (but will over let) and the hangouts dialer has the same issue, I can't place calls via WiFi either. Anyone else find this?
TL;DR - Picked up my G4 at T-Mobile yesterday and I'm having issues fully syncing my music and playlists to my Google Play Music app. Tried every fix I could think of to no avail.
---
Only a portion of the music I've uploaded and added through All Access are showing up on the app. It's most obvious when looking through my playlists - many have significantly fewer tracks in them and some are completely blank. I've also found incomplete albums in my library.
The music hasn't been lost completely though. Everything looks fine in the web app and on my other devices (Nexus 9 and Moto G 2014).
I've tried refreshing my library, clearing cache/data, uninstalling updates, rebooting, reinstalling updates, and a factory reset. I've also unchecked and rechecked GPM sync under Accounts in Settings. No luck!
Anyone else run into this kind of issue on the G4 or any new devices they've purchased? Any suggestions for a fix? I'll troubleshoot some more today and try to exchange in-store for a new phone tomorrow if I can't find a fix.
Thanks.
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EDIT
(7/15/15)
Just got an email from Google Support saying the issue has been resolved.
They had me clear my app data and cache, then reboot and refresh the library. I had to wait a couple minutes for everything to re-sync, but it actually worked for me.
I cross-referenced a dozen playlists on my phone with the playlists on the web app. All matching. Spot-checked a few artists and there doesn't seem to be any incomplete/missing albums.
LG G4 Google Music issue
Im having the same issue. I thought it just my phone and playplaylists but after reading your post I checked the music in my library and music I uploaded and music I added with all access is not there. All my other devices show my complete collection. I think it's a G4 issue.
Did switching phones help?
arpee324 said:
TL;DR - Picked up my G4 at T-Mobile yesterday and I'm having issues fully syncing my music and playlists to my Google Play Music app. Tried every fix I could think of to no avail.
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Only a portion of the music I've uploaded and added through All Access are showing up on the app. It's most obvious when looking through my playlists - many have significantly fewer tracks in them and some are completely blank. I've also found incomplete albums in my library.
The music hasn't been lost completely though. Everything looks fine in the web app and on my other devices (Nexus 9 and Moto G 2014).
I've tried refreshing my library, clearing cache/data, uninstalling updates, rebooting, reinstalling updates, and a factory reset. I've also unchecked and rechecked GPM sync under Accounts in Settings. No luck!
Anyone else run into this kind of issue on the G4 or any new devices they've purchased? Any suggestions for a fix? I'll troubleshoot some more today and try to exchange in-store for a new phone tomorrow if I can't find a fix.
Thanks.
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Mine seems nornal. Man need Viper4Anroid bad to turn up the treble.
Sent from my LG-H811 using Tapatalk
I had that issue, but was over WiFi. Once I disconnected from Wi-Fi, it was fine again. Not really sure what happened.
Mikie78 said:
Im having the same issue. I thought it just my phone and playplaylists but after reading your post I checked the music in my library and music I uploaded and music I added with all access is not there. All my other devices show my complete collection. I think it's a G4 issue.
Did switching phones help?
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Exchanging for a new G4 did not help. :/
Have you had any luck getting your library and playlists to populate on your G4?
It doesn't seem to be only a G4 issue either. I have another thread going on at the Android Central forums and there are two other users with the same issue. One has a new G4, the other has a new GS6. We all have ongoing tickets being 'escalated' with Google Support.
I'm a newer user so I can't post outside links, but if you copy/paste some of the text in my OP you should be able to find the thread.
Sfkn2 said:
I had that issue, but was over WiFi. Once I disconnected from Wi-Fi, it was fine again. Not really sure what happened.
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I have been having EXACTLY the same problem as the OP. It's been very frustrating.
Your WiFi solution has already made a bit of a difference. If it fixes it completely when I try it properly, I will track you down and kiss you passionately.
JaySoul said:
I have been having EXACTLY the same problem as the OP. It's been very frustrating.
Your WiFi solution has already made a bit of a difference. If it fixes it completely when I try it properly, I will track you down and kiss you passionately.
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You can kiss me passionately with a $5 Starbucks gift card so I can have my coffee today! Shower me with love!
It's not the phone!
arpee324 said:
Exchanging for a new G4 did not help. :/
Have you had any luck getting your library and playlists to populate on your G4?
It doesn't seem to be only a G4 issue either. I have another thread going on at the Android Central forums and there are two other users with the same issue. One has a new G4, the other has a new GS6. We all have ongoing tickets being 'escalated' with Google Support.
I'm a newer user so I can't post outside links, but if you copy/paste some of the text in my OP you should be able to find the thread.
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It's not your phone it's the Amateur Hour app that is Google Play Music.
While Chasing all things Social and bending over Backwards to be Facebook. Google Let this jewel of an app turn into a perfect example of why Not to Reinvent the wheel.
Ive Been having the exact same problems and many others ever since I subscribed, Dec. 2014. The app cant handle the additional strains on its limited resources and Android is already a memory sucking pig.
Ive had these issues on a Moto X 2013, Two Moto X 2014's, Two Drod Maxx's and a 2013 Nexus 7. So I know for a fact it;s not the device.
Getting any help from google is like trying to get milk from a Bull. They are so stuck in the "Everything at Google is Free and You are all our Beta Testers (Guinea Pigs) mindset. That they forget or Don't realize that people are actually paying for this service. Though, Not Many Apparently.
You can do factory resets, Data, Cache clears Uninstall and re-installs etc until the cows come home. None will Fix these issues. The problems are account related and google needs to manually reset each one.
For Music Not showing up here is a simple but painstaking fix
Log onto a PC and go to GPM Find Your music - (Google keeps trying to Hide this aspect of the Service) select an artist, Click the "All My Songs" Card = The first one, now Select / highlight every song and then click edit - Don't change anything, click save - That's it
Now go to your phone and you will see all the songs there, you might need to refresh though.
You think any of the Bike riding, Free Food eating Geniuses at google could or would tell you to do that - Don't hold your breath - All they will say is do a factory reset, deny there is or they have heard of a similar issue and finally, tell you it's been escalated. Which , like their Feedback service is another term for it's been sent to the Great Circualr Filing cabinet.
It's been 6 long months of Music constantly restarting after 20 seconds +/-, Voice commands to play a song or an album failing endlessly, Huge portions of my library gone missing on mobile devices. etc,, and Google refuses to help.
Google Play Music as it stands now is good for One thing - Shuffle Play of your library - Thats it. The Curated Lists fail More than they work, Using the shuffle widget Plays more music NOT in your library then music in it and none of it similar to what you have. The "Recommended for You" Crap is just a waste of resources.
I have 27K songs uploaded and another 26K "Added to my Library" from the Subscription and Nothing works!
SOMFW said:
For Music Not showing up here is a simple but painstaking fix
Log onto a PC and go to GPM Find Your music - (Google keeps trying to Hide this aspect of the Service) select an artist, Click the "All My Songs" Card = The first one, now Select / highlight every song and then click edit - Don't change anything, click save - That's it
Now go to your phone and you will see all the songs there, you might need to refresh though.
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Whoa that works. It's gonna be a pain but I've worked through most of "A". Thanks.
Still need to find a way to restore my playlists on my phone though. The same edit-save trick doesn't seem to do the trick.
arpee324 said:
Whoa that works. It's gonna be a pain but I've worked through most of "A". Thanks.
Still need to find a way to restore my playlists on my phone though. The same edit-save trick doesn't seem to do the trick.
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Playlist will wok with the "Fix" but take multiple attempts. If they are Large (100+ songs) try doing it in groups of 25.
I had one playlist with 170+ songs and it took 5 attempts trying to highlight every song wouldnt work. The Edit info was greyed out.. A few songs needed to be removed and re-added - You couldn't edit their info
After I found the "Bad" Songs I was able to do a bulk edit on the list and it worked
PS I tried doing a bulk edit on all 54K songs in my library but it to failed miserably.
This may be because of googles insistence to use the arcane and antiquated Chrome / Flash for everything google. Me using an older PC with XP ( Which makes using GPM Painful) or because it has to be done artist by artist.
I reached out to google , Again yesterday by phone to tell them of the "Fix" and the Pri-madonna who I spoke to couldn't care less or be more contemptuous.
Just got an email from Google Support saying the issue has been resolved.
They had me clear my app data and cache, then reboot and refresh the library. I had to wait a couple minutes for everything to re-sync, but it actually worked for me.
I cross-referenced a dozen playlists on my phone with the playlists on the web app. All matching. Spot-checked a few artists and there doesn't seem to be any incomplete/missing albums.
After having it for a day, my Pixel C is already getting replaced under warranty.
Whenever I try to make a purchase of a paid app on it, I just get an error message "Error retrieving information from server [RPC:S-7:AEC-0]". Purchases work fine on my Nexus6P so the issue seems specific to the tablet. Downloading updates, pre-purchased apps or new Free apps works fine, error only happens when trying to make a purchase.
Have tried all the troubleshooting steps I can find online, clearing data from Play Store and Google Framework Services, no effect. Have removed my Google account from the device, rebooted and then re-added the account, no effect. Done a complete factory reset but still the same issue when I go to the Play Store and try to make a purchase of any paid for app.
I had several payment methods on my account, one of which was expired, but I've removed that and still the same error. I've got over £11 of credit on my Google account anyway and was only trying to purchase something that costs less than £3, so payment cards shouldn't have come into it.
Contacted Google Support and they called me back, said they're going to send a link for me to order a brand new device and instructions on returning the old one.
On the one hand, it doesn't seem like something that would be caused by a hardware issue. But on the other hand, it doesn't seem like an account issue since it's specific to just this one device. Looking around it seems this is a relatively common error, but just removing and re-adding the Google Account should normally fix it.
I'm not running a custom ROM or anything, not even rooted, just running the tablet as it comes (with updates installed)
I've not had any issues like that on either of my Pixel Cs (replaced one under warranty due to the lockscreen pattern bug) so I'd imagine a replacement should sort your issue.
Very strange though... Fingers crossed it gets sorted for you.
Someone has mentioned to me that it could be an issue with the hardware storage of the root certificates that's the problem, which makes sense since the error occurs after the Permissions prompt, at the stage where the Play Store attempts to access the payment information on my account.
Received my replacement Pixel C and still got exactly the same issue.
Whenever I try to purchase an app that costs money, I get an error,
"Error while retrieving information from server.
[RPC:S-7:AEC-0 ELVS-P3QO-E625O]"
(Everything after the AEC-0 is different every time)
This is immediately after turning on the tablet for the very first time and going through the setup process.
Worried that something is wrong with my Google account and that I'm going to have exactly the same issue even if I return it and got a different tablet. But it still works fine on my 6P phone is the thing.
1. In our Android terminal, we go to the Settings
2. Then to Applications
3. Here locate the following FRAMEWORK OF GOOGLE SERVICES:
4. We select Google Services Framework, stop the service, and then delete the data.
5. Then, we locate the service also Google Play, and do the same operation, stop and delete data.
6. After doing this with the two services, reniciamos our Android terminal and will try to download an application from Google Play, we see that already operate normally. Disculpame by Google translation.
chinimen said:
1. In our Android terminal, we go to the Settings
2. Then to Applications
3. Here locate the following FRAMEWORK OF GOOGLE SERVICES:
4. We select Google Services Framework, stop the service, and then delete the data.
5. Then, we locate the service also Google Play, and do the same operation, stop and delete data.
6. After doing this with the two services, reniciamos our Android terminal and will try to download an application from Google Play, we see that already operate normally. Disculpame by Google translation.
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Did all that on a call from a Google troubleshooter, but still the same error.
Definitely looking to be an issue with my account from some further testing though.
Just created a new account and added my card as a payment method. Tried to make a purchase and it goes through fine.
The only difference with my regular account and the new account is that my regular account has some Google Play Store credit on it from the Opinion Rewards app, and has a fair few devices registered against it.
I'm wondering if it's possible that my account just has 'too many' devices against it, but I can't see any way to actually remove an old device from my account (My old S3 phone seems to be on there 3 times and I now have two Pixel C tablets registered against it)
Removed the new account from the tablet and re-added my original account. If I go to the "My Account" section of the Play Store on the tablet, I get the same error message when it tries to retrieve/display my payment methods. But again, only with my primary account on a new device. My old devices that were already registered can do this no problem. So the issue seems to be that new devices aren't correctly registering against my account, or something along those lines.
https://security.google.com/settings/security/activity?pli=1
chinimen said:
https://security.google.com/settings/security/activity?pli=1
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I can see my current devices on there, but not the older ones. But I can see the older ones on my Play Store devices list strangely enough.
The device I'm having trouble with is listed on there and doesn't state as having any problems.
I had another callback from Google and the issue is being escalated, so we'll see how it goes.
El goog don't advertise this, and might be reticent at first, but you can get them to delete all your devices (not the same as you account) from 'registered' and then you begin again. Usually you only have a number (4?) you may disconnect every year from the total of 10 (I think).
In your case, I've no doubt they'll do it.
Had this problem too on my Sony Android TV. In my case the problem was a voucher code (and trying to pay with it, paying normally worked fine), I've activated over the chromecast offers page. The google support wasn't able to delete it, but the unredeemable voucher disappeared after a few months.
Hm, will see if I can get Google to remove some devices from my account. There's 8 showing on there at the moment when I go to Settings on the Google Play Web store, 4 of which need to be removed (3 old phones and the first Pixel C tablet), though these don't appear in the Android Device Manager.
I'm also wondering if the issue lies with the Google Credit I have on my account, all of which was earned through the Opinion Rewards app. I'm tempted to try just spending all of it via another device to clear it from the account and see if that sorts things. Even if it doesn't it's only about £8 worth, and it's not like I paid anything for it.
Cracked it.
It was something weird with my account, but also something I could fix.
I downloaded the Firefox browser onto my Pixel C and accessed the Play Store webpage through there, going to the My Account section where my Payment Methods are listed. I noticed that there's a payment method for my mobile carrier that I set up on my old Sony Z2, but was also available on my Nexus 6P. I removed that payment method, then on the Pixel I cleared the Data/Cache for Google Play Framework and Google Play Store apps, then restarted. After that, my Pixel C Play Store app can now access my payment information and make purchases.
No idea if it was removing the carrier payment method that did it since that method was causing some kind of conflict on a non 3G tablet, or if it was accessing the Play Store via a third party browser app which kicked some kind of authentication into gear.
Either way, a very weird issue thankfully solved! I've responded to my Google Support ticket with the update as well, so hopefully they can become aware of a possible issue.