I have a question for the folks here. I have my Galaxy Nexus up in Canada (Bell version on the Rogers network) and I've just realized that I can't update the Google Music app. I've noticed I'll get a notification from the market that I have 3 updates but I only see one available update. I'm guessing one of the "missing" updates is Google Music. If I try to find Google Music in the market from the phone, it doesn't find it. Viewing the market on the web, Google Music says that it's compatible with my Asus Transformer but not the Galaxy Nexus.
I understand that the Google Music service is only available in the US....but I should still be able to get the app updates no matter the country I'm in - seeing as this is a valid product up in the great white north.
So my question is - how are others that aren't in the US updating their Google Music app? Is it just a matter of finding a newer apk floating around and installing it? Does that require root? Just thought I would ask.
I'm in the U.S. and the past few days I have had a message about a Google Music update but when I click on the notification the market app shows nothing. So I don't know what it could be.
Greetings.
Since today I haven't been able to download apps I purchase in the Market. It all started with a message relating to the change over from Google Checkout to Google Wallet and I believe I had to accept a new agreement, which I did.
After trying to purchase the game I received a message about an error with the purchase using Google Wallet and I would receive an email updating me on the purchase.
Now the game is in a constant state of 'Starting download', and force kill and wiping cache and changing/checking credit card haven't solved the issue.
I wrote many more details about it in another thread started by someone with similar issues, only he posted in a Droid forum:
http://forum.xda-developers.com/showthread.php?t=1465777
Also there was something different about all the other receipts I usually get back from the Market:
http://forum.xda-developers.com/showpost.php?p=21865779&postcount=21
I'm inclined to think it's an issue relating to that Checkout to Wallet transition and possibly because I'm in Canada? Could it also be related to the fact I used a VPN to sign up for Google Music, would that have messed up the country location for my Google account?
Just a few more quick details in case you don't visit the above link... free apps will download, as well as paid ones that I uninstall and reinstall. It seems that all new apps won't download but it let me refund another one I attempted to purchase after it wouldn't begin the download.
Thanks for the feedback,
rAy
Wipe data from Market and Google Framework Services, reboot, and give it another shot...
I seem to recall the Google message saying something about the Market having to reset, so you may have jumped the gun a little...
Well my issue seems to be resolved. It was most likely a Wallet issue, and I believe that deleting and re-entering my credit card fixed it, only it took some time (I'm assuming they tried to charge it again overnight because I woke up with the game already installed successfully this morning and was also able to buy another app. I'm thinking the info got mixed up when they changed me over from Checkout to Wallet.
Give that a try if you get the same issue!
rAy
Sent from my Galaxy Nexus using xda premium
Im currently running a nightly build of CM10 jellybean. Everything was working fine with google wallet/nfc yesterday, but today I got a message saying that the App has been updated and it links me to the google play store. Of course google play doesnt have the update. Does anyone have a link for a new Google Wallet APK or a fix for this? I got the message from google saying they are going to delete all the pre paid cards next month, so Ive been trying hard to use up my balance. This might slow that down if I cant get it working. THanks.
found a link
Lunarskye23 said:
Im currently running a nightly build of CM10 jellybean. Everything was working fine with google wallet/nfc yesterday, but today I got a message saying that the App has been updated and it links me to the google play store. Of course google play doesnt have the update. Does anyone have a link for a new Google Wallet APK or a fix for this? I got the message from google saying they are going to delete all the pre paid cards next month, so Ive been trying hard to use up my balance. This might slow that down if I cant get it working. THanks.
Click to expand...
Click to collapse
Check the comments section of this article. Seems to be up and running again.
w w w (insert period) droid-life.com/2012/09/14/google-wallet-no-longer-working-at-all-on-verizon-galaxy-nexus/
I cant post links...so had to do this. FAIL
Hey people,
since 4.2.2 I cannot use the "bill my carrier" option in the play store anymore. Up until now, I could select the "bill my o2 account" option (with O2-Germany) when making purchases in Google Play. If I now want to buy something, I get redirected to the page where one can add a credit card.
I think this must be Android-build-related, because my phone carrier most likely will not disable this option if it once was working.
Does anybody of you have experience with this? Or a way to add the payment method again? :fingers-crossed: Very annoying since very few people here have credit cards.
Still works for me on 4.2.2, maybe its your carrier causing the problem.
Sent from my Galaxy Nexus using xda premium
Ok, I just reselected my account in the settings of Play Store. Then I got the menu where I can add my phone number as payment method again. On my Google Wallet page in the browser I somehow now have the same payment method listed twice. So I created a new method and could not reuse the existing. Strange indeed...
Thanks for your answer though
After having it for a day, my Pixel C is already getting replaced under warranty.
Whenever I try to make a purchase of a paid app on it, I just get an error message "Error retrieving information from server [RPC:S-7:AEC-0]". Purchases work fine on my Nexus6P so the issue seems specific to the tablet. Downloading updates, pre-purchased apps or new Free apps works fine, error only happens when trying to make a purchase.
Have tried all the troubleshooting steps I can find online, clearing data from Play Store and Google Framework Services, no effect. Have removed my Google account from the device, rebooted and then re-added the account, no effect. Done a complete factory reset but still the same issue when I go to the Play Store and try to make a purchase of any paid for app.
I had several payment methods on my account, one of which was expired, but I've removed that and still the same error. I've got over £11 of credit on my Google account anyway and was only trying to purchase something that costs less than £3, so payment cards shouldn't have come into it.
Contacted Google Support and they called me back, said they're going to send a link for me to order a brand new device and instructions on returning the old one.
On the one hand, it doesn't seem like something that would be caused by a hardware issue. But on the other hand, it doesn't seem like an account issue since it's specific to just this one device. Looking around it seems this is a relatively common error, but just removing and re-adding the Google Account should normally fix it.
I'm not running a custom ROM or anything, not even rooted, just running the tablet as it comes (with updates installed)
I've not had any issues like that on either of my Pixel Cs (replaced one under warranty due to the lockscreen pattern bug) so I'd imagine a replacement should sort your issue.
Very strange though... Fingers crossed it gets sorted for you.
Someone has mentioned to me that it could be an issue with the hardware storage of the root certificates that's the problem, which makes sense since the error occurs after the Permissions prompt, at the stage where the Play Store attempts to access the payment information on my account.
Received my replacement Pixel C and still got exactly the same issue.
Whenever I try to purchase an app that costs money, I get an error,
"Error while retrieving information from server.
[RPC:S-7:AEC-0 ELVS-P3QO-E625O]"
(Everything after the AEC-0 is different every time)
This is immediately after turning on the tablet for the very first time and going through the setup process.
Worried that something is wrong with my Google account and that I'm going to have exactly the same issue even if I return it and got a different tablet. But it still works fine on my 6P phone is the thing.
1. In our Android terminal, we go to the Settings
2. Then to Applications
3. Here locate the following FRAMEWORK OF GOOGLE SERVICES:
4. We select Google Services Framework, stop the service, and then delete the data.
5. Then, we locate the service also Google Play, and do the same operation, stop and delete data.
6. After doing this with the two services, reniciamos our Android terminal and will try to download an application from Google Play, we see that already operate normally. Disculpame by Google translation.
chinimen said:
1. In our Android terminal, we go to the Settings
2. Then to Applications
3. Here locate the following FRAMEWORK OF GOOGLE SERVICES:
4. We select Google Services Framework, stop the service, and then delete the data.
5. Then, we locate the service also Google Play, and do the same operation, stop and delete data.
6. After doing this with the two services, reniciamos our Android terminal and will try to download an application from Google Play, we see that already operate normally. Disculpame by Google translation.
Click to expand...
Click to collapse
Did all that on a call from a Google troubleshooter, but still the same error.
Definitely looking to be an issue with my account from some further testing though.
Just created a new account and added my card as a payment method. Tried to make a purchase and it goes through fine.
The only difference with my regular account and the new account is that my regular account has some Google Play Store credit on it from the Opinion Rewards app, and has a fair few devices registered against it.
I'm wondering if it's possible that my account just has 'too many' devices against it, but I can't see any way to actually remove an old device from my account (My old S3 phone seems to be on there 3 times and I now have two Pixel C tablets registered against it)
Removed the new account from the tablet and re-added my original account. If I go to the "My Account" section of the Play Store on the tablet, I get the same error message when it tries to retrieve/display my payment methods. But again, only with my primary account on a new device. My old devices that were already registered can do this no problem. So the issue seems to be that new devices aren't correctly registering against my account, or something along those lines.
https://security.google.com/settings/security/activity?pli=1
chinimen said:
https://security.google.com/settings/security/activity?pli=1
Click to expand...
Click to collapse
I can see my current devices on there, but not the older ones. But I can see the older ones on my Play Store devices list strangely enough.
The device I'm having trouble with is listed on there and doesn't state as having any problems.
I had another callback from Google and the issue is being escalated, so we'll see how it goes.
El goog don't advertise this, and might be reticent at first, but you can get them to delete all your devices (not the same as you account) from 'registered' and then you begin again. Usually you only have a number (4?) you may disconnect every year from the total of 10 (I think).
In your case, I've no doubt they'll do it.
Had this problem too on my Sony Android TV. In my case the problem was a voucher code (and trying to pay with it, paying normally worked fine), I've activated over the chromecast offers page. The google support wasn't able to delete it, but the unredeemable voucher disappeared after a few months.
Hm, will see if I can get Google to remove some devices from my account. There's 8 showing on there at the moment when I go to Settings on the Google Play Web store, 4 of which need to be removed (3 old phones and the first Pixel C tablet), though these don't appear in the Android Device Manager.
I'm also wondering if the issue lies with the Google Credit I have on my account, all of which was earned through the Opinion Rewards app. I'm tempted to try just spending all of it via another device to clear it from the account and see if that sorts things. Even if it doesn't it's only about £8 worth, and it's not like I paid anything for it.
Cracked it.
It was something weird with my account, but also something I could fix.
I downloaded the Firefox browser onto my Pixel C and accessed the Play Store webpage through there, going to the My Account section where my Payment Methods are listed. I noticed that there's a payment method for my mobile carrier that I set up on my old Sony Z2, but was also available on my Nexus 6P. I removed that payment method, then on the Pixel I cleared the Data/Cache for Google Play Framework and Google Play Store apps, then restarted. After that, my Pixel C Play Store app can now access my payment information and make purchases.
No idea if it was removing the carrier payment method that did it since that method was causing some kind of conflict on a non 3G tablet, or if it was accessing the Play Store via a third party browser app which kicked some kind of authentication into gear.
Either way, a very weird issue thankfully solved! I've responded to my Google Support ticket with the update as well, so hopefully they can become aware of a possible issue.