Return for crappy earpiece sound? - Sprint Samsung Galaxy Note II

Is it possible to get an exchange on a Note 2 for the earpiece sounding like a blown speaker?
Sent from my SPH-L900 using xda app-developers app

skank_boy said:
Is it possible to get an exchange on a Note 2 for the earpiece sounding like a blown speaker?
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
If its still under warranty, or you have insurance on it.

Thanks. I will try to exchange it!
Sent from my SPH-L900 using xda app-developers app

Were you able to exchange it?
Sent from my SPH-L900 using xda app-developers app

rosystreasures said:
Were you able to exchange it?
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
NO, they "fixed" it. Reported to have replaced the earpiece/headphone jack assembly, and also replaced the power button. Oh, and I got a new stylus!
...but the earpiece still sounds like crap.
:crying:
Oh, I'm running 4.3 stock. I already went through all the settings to try different things. Like I said, external speaker sound great.

skank_boy said:
NO, they "fixed" it. Reported to have replaced the earpiece/headphone jack assembly, and also replaced the power button. Oh, and I got a new stylus!
...but the earpiece still sounds like crap.
:crying:
Oh, I'm running 4.3 stock. I already went through all the settings to try different things. Like I said, external speaker sound great.
Click to expand...
Click to collapse
I would go back in and talk to the Store Manager. Tell him it still sounds like crap...sounds like the mother board to me...you have the insurance and *should* get another phone.

rosystreasures said:
I would go back in and talk to the Store Manager. Tell him it still sounds like crap...sounds like the mother board to me...you have the insurance and *should* get another phone.
Click to expand...
Click to collapse
I wasn't able to get back till today, but the tech guy has ordered me a replacement. It will be delivered to me by Wednesday.
Thanks for the advice!

skank_boy said:
I wasn't able to get back till today, but the tech guy has ordered me a replacement. It will be delivered to me by Wednesday.
Thanks for the advice!
Click to expand...
Click to collapse
New phone arrived, sound is better.
So YES. You CAN return a Note 2 for bad call quality.
IF you have insurance.

Related

Speakers

So I just got an evo from a friend and the speakers are busted. I was wondering if anyone knew where to buy a speaker for it? Its the back speaker
Sent from my SCH-I500 using XDA Premium App
brd912 said:
So I just got an evo from a friend and the speakers are busted. I was wondering if anyone knew where to buy a speaker for it? Its the back speaker
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
Here ya go my friend. http://tinyurl.com/4249jyv
brd912 said:
So I just got an evo from a friend and the speakers are busted. I was wondering if anyone knew where to buy a speaker for it? Its the back speaker
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
heres the parts:
Code:
http://www.globaldirectparts.com/Sprint-HTC-Evo-4G-Replacement-Repair-Parts-s/6178.htm
heres a guide:
Code:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Rear-Speaker/3067/4
i agree u should of Google it but no biggie as it only took me 2 sec to help u with a link...too bad more ppl on this forum aren't as helpful...good luck...post back on your success as i need to do the same thing soon...
dezel29 said:
heres the parts:
Code:
http://www.globaldirectparts.com/Sprint-HTC-Evo-4G-Replacement-Repair-Parts-s/6178.htm
heres a guide:
Code:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Rear-Speaker/3067/4
i agree u should of Google it but no biggie as it only took me 2 sec to help u with a link...too bad more ppl on this forum aren't as helpful...good luck...post back on your success as i need to do the same thing soon...
Click to expand...
Click to collapse
Well see when I googled "htc evo speaker went out" just to see what other users have bought or what they have did to fix it that way I don't end up buying the wrong thing loll but I couldn't find any links to the speakers so I figured I would ask here to see if anyone knew the best place to buy them. Thanks though,I will report back
Sent from my SCH-I500 using XDA Premium App
Well see when I googled "htc evo speaker went out"
Click to expand...
Click to collapse
You should have googled "htc evo replacement speaker", not "went out", that doesnt make any sense, where did it go out to?
sitlet said:
You should have googled "htc evo replacement speaker", not "went out", that doesnt make any sense, where did it go out to?
Click to expand...
Click to collapse
Try googlin something that way. For instance "I hate the droid x" (<<lol) and it will pull up results with threads of people stating that. I was trying to find threads where people's speakers "went out" (messed up) to see if anyone pointed them towards a good reliable place to get a replacement speaker and too see if anyone could confirm the realibility of that place selling the speaker. That is why I googled it that way
Sent from my SCH-I500 using XDA Premium App
I just ordered one for a friend of mine's Evo last week on eBay. It cost me $4 including shipping from a US seller and it arrived at my house in a few days.
The Hero uses the same speaker.... This might make it easier to find. You could always go to your local Sprint store and have it replaced for free. (Since you have TEP right?)
winderg said:
The Hero uses the same speaker.... This might make it easier to find. You could always go to your local Sprint store and have it replaced for free. (Since you have TEP right?)
Click to expand...
Click to collapse
I actually have a hero laying around thanks for that info
Sent from my SCH-I500 using XDA Premium App
winderg said:
The Hero uses the same speaker.... This might make it easier to find. You could always go to your local Sprint store and have it replaced for free. (Since you have TEP right?)
Click to expand...
Click to collapse
Thats what I did when they sent me a busted speaker.
Sent from my PC36100 using XDA Premium App

Mic problem

So my note 2 mic is not working . Only speakerphone and bluetooth work. My question is is the mic easy to replace? Is it part of the motherboard or seperate? If its seperate anyone have a broken note 2 willing to sell? Is it weird that speakerphone works and not regular method of talking on a phone? Any help would be great. And by the way no voice apps work either ie google svoice etc. Thanks
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Try going back to complete stock rom. If you are on custom rom.
Sent from my SAMSUNG-SGH-I317 using xda premium
J2DAe said:
So my note 2 mic is not working . Only speakerphone and bluetooth work. My question is is the mic easy to replace? Is it part of the motherboard or seperate? If its seperate anyone have a broken note 2 willing to sell? Is it weird that speakerphone works and not regular method of talking on a phone? Any help would be great. And by the way no voice apps work either ie google svoice etc. Thanks
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
What's funny is that if the speaker phone is working. Then in theory the Mic should b good. Because it uses the same one! I agree with the above poster, if your running a custom Rom I would go back to stock to see if that fixes your problem. Another thing I would look at is if the Mic, is clogged up with lint/dust. It happen to my brother's daughter phone. Called me saying her phone don't work, can't here her talking!! Cuz I'm the tech guy of the family, told her to try and clean out her Mic. After that she called her dad now he can here her fine.
Just my 2ยข
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Thanks for your help. I am on stock rom. Already faxtory reset. And tried to clean the mic hole. I'm out of ideas and don't want to take this phone apart. I use the bluetooth but it's driving me crazy.
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J2DAe said:
Thanks for your help. I am on stock rom. Already faxtory reset. And tried to clean the mic hole. I'm out of ideas and don't want to take this phone apart. I use the bluetooth but it's driving me crazy.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Call Samsung or at&t to get a new phone
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Called Samsung they said it's easy to replace and it's only 25 bucks free shipping. Problem solved hopefully. Thanks for all the help. Im goong to attempt to do this muself
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Isn't your phone still under manufacturer warranty? Why would you pay or do this yourself?
Sent from my GT-N7105 using xda app-developers app
J2DAe said:
Called Samsung they said it's easy to replace and it's only 25 bucks free shipping. Problem solved hopefully. Thanks for all the help. Im goong to attempt to do this muself
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Why would you pay for a Samsung defect
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I forgot to mention I bought this phone used and have no paperwork . So I cant do warranty I dont think.
I bought it from cl and it worked fine for a few days . Before you say I got ripped off I only paid 100 cash + a galaxy s1. So even with the 25 $ mic still came out clean . Phoneis mint except non working mic .
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I work for a cell phone retailer as a repair technician and warranty repair is free lol. I can see any manufacturer charging for shipping though, unless you complain enough. The warranty follows the device not the phone number
Well after over a month I finally got my note 2 back. .. They sent it back to me broken so I sent it back and finally got it yesterday. They replaced the pba which is the mother board ... It works great and glad to be back
sent from my keyboard
Sorry to revive this thread, but I'm having the same issue. Completely stock, mic works with speakerphone and obviously bluetooth, but not on normal calls.
Thoughts?

Cracked my screen and have to return to T-mobile.....

So I went to work today and forgot my phone was in my jacket pocket when I went to roll it up to stash on my bike(HD) and when I went to retrieve it I pulled it out with a cracked screen. The entire bottom 2/3 of the screen/touch screen does not work at all. I am able to boot into recovery/download mode to restore it back to stock via odin before I return it BUT will that also reset my flash counter as well so that my deeds go undetected?
mjg688 said:
So I went to work today and forgot my phone was in my jacket pocket when I went to roll it up to stash on my bike(HD) and when I went to retrieve it I pulled it out with a cracked screen. The entire bottom 2/3 of the screen/touch screen does not work at all. I am able to boot into recovery/download mode to restore it back to stock via odin before I return it BUT will that also reset my flash counter as well so that my deeds go undetected?
Click to expand...
Click to collapse
Because it won't be a warranty claim, you have to file an insurance claim. I would dunk it in the sink full of water before sending it back until it is completely ruined and they can't boot it either....
rpolito73 said:
Because it won't be a warranty claim, you have to file an insurance claim. I would dunk it in the sink full of water before sending it back until it is completely ruined and they can't boot it either....
Click to expand...
Click to collapse
That would be an option had I not already filed the insurance claim for the cracked screen.....
mjg688 said:
That would be an option had I not already filed the insurance claim for the cracked screen.....
Click to expand...
Click to collapse
It doesn't matter if its rooted for an insurance claim. Only when your doing a warranty exchange.
Sent from Flip's Galaxy S4
rpolito73 said:
Because it won't be a warranty claim, you have to file an insurance claim. I would dunk it in the sink full of water before sending it back until it is completely ruined and they can't boot it either....
Click to expand...
Click to collapse
elflip88 said:
It doesn't matter if its rooted for an insurance claim. Only when your doing a warranty exchange.
Sent from Flip's Galaxy S4
Click to expand...
Click to collapse
Good to know
I wouldnt worry about being rooted. They don't check such things in your situation.
Sent from my SGH-M919 using xda app-developers app
---------- Post added at 06:13 AM ---------- Previous post was at 06:11 AM ----------
Or really ever, in my experience.
You'll just pay the I dropped my phone fee.
Sent from my SGH-M919 using xda app-developers appor
mjg688 said:
That would be an option had I not already filed the insurance claim for the cracked screen.....
Click to expand...
Click to collapse
You could have just claimed it stolen, and you wouldn't be required to send anything back. It's the same deductible, so what's the difference?
You could have kept the other one for parts(camera, headphone jack, etc)
Sent from my SGH-M919 using XDA Premium HD app
thachosenone said:
You could have just claimed it stolen, and you wouldn't be required to send anything back. It's the same deductible, so what's the difference?
You could have kept the other one for parts(camera, headphone jack, etc)
Sent from my SGH-M919 using XDA Premium HD app
Click to expand...
Click to collapse
Because that would be insurance fraud.
Sent from Flip's Galaxy S4
I see this thread closing very soon
Sent from my SGH-M919 using xda premium
If you are going thru insurance don't worry about it.
That would be considered damage to the phone anyway.
Root is just not covered under regular warranty.
Not once have I seen a insurance claim issue for being rooted.
TheArtiszan said:
If you are going thru insurance don't worry about it.
That would be considered damage to the phone anyway.
Root is just not covered under regular warranty.
Not once have I seen a insurance claim issue for being rooted.
Click to expand...
Click to collapse
Awesome then I won't even worry about messing with it, ill just wipe it and send it as is.
On the other side of things I purchased an insurance policy through squaretrade for my phone. It is half the cost of T-mobiles insurance(11.99/month vs. 5.95/month) and offers the same if not better protection than T-mobile and the deductible is only $99 vs. the $175 I paid T-mobile/Asurion. The only downside from what I see is they try and repair your phone rather than replace it, which it says is guaranteed in 5 days or it's free! Hopefully I never need to use it or find out, but if I do I guess I can live without my phone for that long. Lol
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mjg688 said:
Awesome then I won't even worry about messing with it, ill just wipe it and send it as is.
On the other side of things I purchased an insurance policy through squaretrade for my phone. It is half the cost of T-mobiles insurance(11.99/month vs. 5.95/month) and offers the same if not better protection than T-mobile and the deductible is only $99 vs. the $175 I paid T-mobile/Asurion. The only downside from what I see is they try and repair your phone rather than replace it, which it says is guaranteed in 5 days or it's free! Hopefully I never need to use it or find out, but if I do I guess I can live without my phone for that long. Lol
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
I personally prefer repairs over replacement devices. Replacements aren't new, they are factory refurbished.
And to answer your question in the OP, flashing back to stock via Odin will not wipe your counter. Triangle away is needed for that
Sent from my SGH-M919 using Tapatalk 2
elesbb said:
I personally prefer repairs over replacement devices. Replacements aren't new, they are factory refurbished.
And to answer your question in the OP, flashing back to stock via Odin will not wipe your counter. Triangle away is needed for that
Sent from my SGH-M919 using Tapatalk 2
Click to expand...
Click to collapse
Funny you say that because the S4 they sent me was new in the box, I was expecting a refurbished phone as well. Guess the phone just hasn't been out long enough to refurbish them lol. And that's what I thought, no way to do that with the touch screen out lol. Guess they get it back rooted, I won't lose any sleep over it. Haha
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mjg688 said:
Funny you say that because the S4 they sent me was new in the box, I was expecting a refurbished phone as well. Guess the phone just hasn't been out long enough to refurbish them lol. And that's what I thought, no way to do that with the touch screen out lol. Guess they get it back rooted, I won't lose any sleep over it. Haha
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Click to expand...
Click to collapse
New in what kind of a box? Lol. And did it come with the charger back cover and headphones?
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elesbb said:
New in what kind of a box? Lol. And did it come with the charger back cover and headphones?
Sent from my SGH-M919 using Tapatalk 2
Click to expand...
Click to collapse
Came in the original box(unopened) the phone was sold in, with all the accessories including battery(keeping the new one lol), charger, phone back, etc.
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mjg688 said:
Came in the original box(unopened) the phone was sold in, with all the accessories including battery(keeping the new one lol), charger, phone back, etc.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
You got extremely lucky! (Btw im jealous xD) did you have to return the old one?
elesbb said:
You got extremely lucky! (Btw im jealous xD) did you have to return the old one?
Click to expand...
Click to collapse
Yes will probably send it back in tomorrow. And yes I was amazed to get a new phone, never had that happen in the past and I'm sure it won't happen again anytime soon! Lol
Sent from my SGH-M919 using xda app-developers app

Refurbished

Hi guys, after having a faulty Note 3 for about a month I have requested a new phone from Tmobile.
They have promised me a "Like New" device, not refurbished.
But I do not really trust them, I have a feeling like even my phone is not new.
I know that there must be a way to check if my phone is new or refurbished. I have 4.3 android installed.
All the standard codes do not work ... ##786# etc .... can anyone help? Maybe point me to some app?
P.S.
Nova launcher did not help either.
Thank you.
after a month, yes you're getting a refurbished device. new exchange is 14 days or less, everyone knows that. stop worrying if its refurbished, if it works better than your last one then all is fine... just focus on testing the replacement and make sure that it works for you. if it works fine then move on. its a refurbished replacement. its replacing your damaged device.
it'll be fine
rlee008 said:
after a month, yes you're getting a refurbished device. new exchange is 14 days or less, everyone knows that. stop worrying if its refurbished, if it works better than your last one then all is fine... just focus on testing the replacement and make sure that it works for you. if it works fine then move on. its a refurbished replacement. its replacing your damaged device.
it'll be fine
Click to expand...
Click to collapse
My whole question is how to test the new device ....
Just regular check ... ? Or maybe there is some kind of an app.
And I do not think its fair that I should get a refurbished device if I received a bad one since day one.
No app can test a phone like fully. It is under warranty. Plus you won't have it long enough. Just enjoy it
BACARDILIMON said:
No app can test a phone like fully. It is under warranty. Plus you won't have it long enough. Just enjoy it
Click to expand...
Click to collapse
Bastards sent me a refurb phone, basically i lost 400 bucks in value for nothing.
Also it has a minor scratch on the screen and the S-Pen doesnt get out without a fight. I have requested another one.
NEVER WILL I BUY PHONES ONLINE.
any phone you get from tmobile from exchangers are going to be refurbs. I got one but I'm not complaining. This refurb is better than my new one. No more Unstable wifi. And it can handle being uv so much better
Also all the S pens are hard to get out. It will get easier over time.
As for the scratch call and *****. They will replace it
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
any phone you get from tmobile from exchangers are going to be refurbs. I got one but I'm not complaining. This refurb is better than my new one. No more Unstable wifi. And it can handle being uv so much better
Also all the S pens are hard to get out. It will get easier over time.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Lies all lies lol. I j/k. He speaks truth mine should be here tomorrow. Come on bin 5
BACARDILIMON said:
Lies all lies lol. I j/k. He speaks truth mine should be here tomorrow. Come on bin 5
Click to expand...
Click to collapse
Lol BACARDILIMON what's this number 5 err 7 you know come to think of it is probably your fault that the op for a refurb...... Lol jk
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deeznutz1977 said:
Lol BACARDILIMON what's this number 5 err 7 you know come to think of it is probably your fault that the op for a refurb...... Lol jk
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Bro hands down this phone are prissy little things. I can't wait for the next big thing.
BACARDILIMON said:
Bro hands down this phone are prissy little things. I can't wait for the next big thing.
Click to expand...
Click to collapse
The note 4 I'm a phone whore
Back on topic BACARDILIMON..... ??
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
The note 4 I'm a phone whore
Back on topic BACARDILIMON..... ??
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Only if it Knox free and no boot lock
BACARDILIMON said:
Only if it Knox free and no boot lock
Click to expand...
Click to collapse
Lol babycardilimon... I think someone needs a hug.... Lolz??
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
Lol babycardilimon... I think someone needs a hug.... Lolz??
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Lol I almost wanna smash this phone lol
I had to send back to refurbished phones then finally when I called to today they called the warehouse and got me a brand new one, getting it tomorrow
Sent from my SM-N900T using Tapatalk
I wonder if I got a refurb when I bought my note from mobile. I had an issue with the phone not wanting to boot after pulling the battery and replacing. I didn't notice this until months after. I recently left tmobile for straight talk so I couldn't take it back to them. So I decided to send into Samsung even though I tripped Knox. They fixed it (according to the service website) and its on its way back. I'll test out out to make sure, then sell it.
Sent from my LG-E988 using xda app-developers app
deeznutz1977 said:
any phone you get from tmobile from exchangers are going to be refurbs. I got one but I'm not complaining. This refurb is better than my new one. No more Unstable wifi. And it can handle being uv so much better
Also all the S pens are hard to get out. It will get easier over time.
As for the scratch call and *****. They will replace it
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Thank you, that is comforting if not the damn scratch on the screen.
thatotherguy.. said:
I had to send back to refurbished phones then finally when I called to today they called the warehouse and got me a brand new one, getting it tomorrow
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
How did u do that?
Im thinking of getting insurance and telling i lost my phone, then they will send me a new one and i will keep this one as media player.
Keda_P said:
How did u do that?
Im thinking of getting insurance and telling i lost my phone, then they will send me a new one and i will keep this one as media player.
Click to expand...
Click to collapse
I kept bugging them about it, because they give you **** ass headphones like Wtf why send headphones at all and no spen tips,, when I called I told the lady what was going on and she put me on hold and came back starting she on the phone with the warehouse
Sent from my SM-N900T using Tapatalk
thatotherguy.. said:
I kept bugging them about it, because they give you **** ass headphones like Wtf why send headphones at all and no spen tips,, when I called I told the lady what was going on and she put me on hold and came back starting she on the phone with the warehouse
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Ill keep that in mind.... Want to have phone that is not refurbished.. I bought this one for $700 refurbished is half price.
WTF they steal 50% of the value for nothing?
Another point: Refurbished phones are 90 days warranty while normal ones 1 year...

Speaker buzzing

Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
afkool said:
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
Click to expand...
Click to collapse
Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
brholt6 said:
Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
afkool said:
Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
Click to expand...
Click to collapse
You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
brholt6 said:
You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Great, thanks for the info.
So, turns out the refurbished phone I got from Verizon had a purple camera...Decided not to stick with it and kept my original for warranty repair. Took them about a week to get it back to me. Unfortunately, they automatically upgraded it to 4.4 so now I can't root it. UGH. I contacted them after and said they would not downgrade the software. I guess this is a warning for others looking to have their speakers or other work done.
Woohoo! Back to rooted, unlocked, and s-off! Glad I made the decision to go with the HTC warranty repair. Nice to have the original phone I purchased and not something in an unknown state of quality.

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