Im currently running 4.4.2 with knox free bootloader and im happy with it but my screen is shattered and has been for awhile. Im really ready to have a phone with new glass but dont know what option to take.
1. Keep phone I have and pay 160 to get glass replaced. (or do it myself / not too comfortable taking this job on. The screen is shattered pretty bad)
2. Take advantage of warranty and return phone and hope that insurance gives me the same model and knox free bootloader (the later of the two is unlikely at this point right? as all refurbs have been updated?)
3. Keep shattered screen phone as is and wait another year to get new device. (I really dont want to take this option)
I want to be able to flash roms and create backups. I dont want to be one with KNOX 0x1. What option would you take? Let me know if there's one I missed?
Thanks :good::good:
R.Suave said:
Im currently running 4.4.2 with knox free bootloader and im happy with it but my screen is shattered and has been for awhile. Im really ready to have a phone with new glass but dont know what option to take.
1. Keep phone I have and pay 160 to get glass replaced. (or do it myself / not too comfortable taking this job on. The screen is shattered pretty bad)
2. Take advantage of warranty and return phone and hope that insurance gives me the same model and knox free bootloader (the later of the two is unlikely at this point right? as all refurbs have been updated?)
3. Keep shattered screen phone as is and wait another year to get new device. (I really dont want to take this option)
I want to be able to flash roms and create backups. I dont want to be one with KNOX 0x1. What option would you take? Let me know if there's one I missed?
Thanks :good::good:
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I personally would just get the screen replaced. Either do it myself (after watching a few tear-down videos numerous times) or try to find somewhere that will fix it for cheaper than $160.
I don't know how it works, but how exactly could a shattered screen be a warranty claim? I can see an insurance claim, but a warranty claim?
lordcheeto03 said:
I personally would just get the screen replaced. Either do it myself (after watching a few tear-down videos numerous times) or try to find somewhere that will fix it for cheaper than $160.
I don't know how it works, but how exactly could a shattered screen be a warranty claim? I can see an insurance claim, but a warranty claim?
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Yeah. I would replace it myself but it seems that using LOCA in between the new glass and old digitizer is the only way to go and that process seems risky. I cant find any places around here (Austin, TX) that will do it for cheaper than that. Most of the places only replace the digitizer and glass b/c the process of separating the two is more work.
I meant insurance claim. Sorry bout that.
R.Suave said:
Yeah. I would replace it myself but it seems that using LOCA is the only way to go and that process seems risky.
I meant insurance claim. Sorry bout that.
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Yeah, I dread the day I bust my screen... I know it'll happen, just a question of "when." You have quite the predicament. I still say I'd go the route of either doing it myself or getting it done. This would be a sure-fire way to not catch the KNOX-pox. Worse comes to worse and you mess the phone up... insurance claim and hope you don't get one with KNOX.
I thought knox was only for warranty checking. If you hey a replaced device with knox, you should still be able to root install custom recovery and flash away you'll just have a tripped knox.
Sent from my SGH-M919 using Tapatalk
elesbb said:
I thought knox was only for warranty checking. If you hey a replaced device with knox, you should still be able to root install custom recovery and flash away you'll just have a tripped knox.
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If I had a tripped KNOX, I would still be able to "take advantage" of T-Mobile insurance options in the future just not Samsung warranty options correct?
R.Suave said:
If I had a tripped KNOX, I would still be able to "take advantage" of T-Mobile insurance options in the future just not Samsung warranty options correct?
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That is correct. To my knowledge, Items received through an insurance claim have no warranty. So if anything were to happen to it, you can simply make an insurance claim on it. You pay for the insurance, so they can't deny you.
Sent from my SGH-M919 using Tapatalk
Related
I have a rooted S-OFF droid incredible with a custom ROM. It also has a completely broken screen. The verizon salesman has told me I can get it covered under warranty and it needs to be sent in. My worry is the S-OFF is going to void this warranty offer when I send it in. Anything to be worried about you think? If there is any doubt, I'd like to turn S-ON, reload stock, and do a factory reset. Anyone able to write up a guide on how to do this pretending I was blind (press down 5 times, wait 5 seconds, etc.)? I did find this guide that gets me part of the way there, but I can't see what I'm doing.
forum.xda-developers.com/showthread.php?t=732497
Thanks in advance.
If the screen is busted, they won't be able to see what you ahve done. Also, it is not like you fried the phone due to something you flashed. I don't think you have anything to worry about.
I've sent 3 rooted Droids back to Verizon before I switched to the Incredible, you should have nothing to worry about
I wouldn't worry half as much. The only thing I would worry about is the fact that your gonna send it in and can't do anything to change s-off.. What if they change the screen thinking they can just perform a factory data reset and BAM! they are presented with some custom rom with superuser capability.. And then your account get's hit up with full retail ($529.99US). For some people that can be a large sum of money.
I'll pray with you that is not the case.. I hope you simply receive your replacement phone problem free. I know what it's like to have a cracked screen luckily for me it happened before I jumped the fence into the world of unrevoked forever..
In the future I would check out otterbox(.)com/htc-droid-incredible-cases/htc-droid-incredible-cases,default,sc.html
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
nat4mac said:
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
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No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
najaboy said:
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
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gotcha...thanks
if it's the insurance, does it even matter if it's rooted or not? can't you just pay the deductible and get the new phone. I know they told me i can run mine over with a car and essentially throw it in the river and for $90 i get a new one.
I'm planning to take my Evo into the Sprint store tomorrow in hopes to get a new/refurbed phone. Right now I am rooted and using CM7 so my main question is should I unroot and flash a stock rom or just flash a stock rom and keep it rooted?
On to my next question. I've never had an issue with my Evo where I had to take it into the Sprint store as of yet. I pay the $7 a month for the TEP so I'm wondering if I go and explain my issue if I'd be covered for a free replacement or not.
Here's what I have going on:
- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides
- I think because of the separation/dropping my screen doesn't always display after it wakes....If I tap the phone near the power button the screen will come back usually. Otherwise I have to pull the battery and restart it
- The kickstand barely stays down. It's always popping up and is really annoying.
- Just about every call over 30 mins will have at least one dropped call...Very annoying
- Not all of my text messages get sent out....Sometimes people get them days later
Thoughts?
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
HipKat said:
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
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Thanks for the reply.......what Stock Rom do you suggest? I haven't used a Sense Rom in a long time so what Rom is the closest to Stock as it gets?
There is a PC36IMG you can flash thru hboot that will completely unroot and return to stock, s-on, the whole works and it only takes like 5 min to do just incase they want to give you another phone and keep your broken one.
After that I would invest in an Otterbox lol.
Sent from my PC36100 using xda premium
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
sitlet said:
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
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Unless they really examined my phone they probably wouldn't even know I've dropped it. There are some scratches on the side which could be looked at as normal wear and tear....The separation is visible if you pull on the phone too.
With that said what does the TEP actually cover? I don't want to go into the store and waste my time if they can't do much for me you know? haha
Unless they really examined my phone they probably wouldn't even know I've dropped it.
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From your first post:
"- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides"
That sounds pretty damaged to me. And yes, they WILL really examine it, thats the whole point.
With that said what does the TEP actually cover?
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Insurance covers everything your warranty doesnt. The warranty covers manufacturer defects for one year. I.e. if your phone has no physical or water damage, it's usually a hardware defect and will be covered under the warranty. Insurance covers everything else, if you drop/break/lose/get stolen/brick by rooting, insurance will cover with the deductible.
Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.
Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium
It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
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Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
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+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
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What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
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Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
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Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
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I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless
Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my Nexus 5 stock being bloody perfect in my opinion.
I'm going to get a Samsung Galaxy Tab S 10.5, and I've heard about all the bloatware. Obviously I would like to remove this crap if possible, but I was wondering about warranty issues. Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
Cheers.
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
DUHAsianSKILLZ said:
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
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Thanks a lot, exactly what I wanted to know !
Case closed!
Tomo8281 said:
Thanks a lot, exactly what I wanted to know !
Case closed!
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Click to collapse
Please read this, then close your case.
I just got my tablet back from Samsung. My screen stopped working so I went back to the store and they sent it back to Samsung.
I was a little bit freaking out, because it was rooted and then some. (had scratches on the side/cover, I've taken the cover of it once)
Now, 2 weeks later, I just retrieved it.
Tablet is fixed/replaced. Warranty was NOT voided.
And it looks like they really fixed it instead of just refurbishing/replacing. They replaced the hardware (broken mainboard, usbport, cables), de-rooted it and patched it up back to normal factory state.
I even got the stock recovery mode from Samsung on it, which they used to patch it up.
And the bootloader says KNOX WARRANTY VOID: 0.
I've looked in to this and found that Samsung is 'okay' with you rooting your device. Your warranty does NOT get voided if you root it!
If it breaks down due to software or hardware failure that is not of your own doing (i.e. not having it dropped/submerged, you get the point), Samsung will cover the first 'repair' you sent in.
Atleast here, in the Netherlands.
Just thought you guys should know this, as everybody is 'tripping their knox' and worrying about warranty.
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
lynxblaine said:
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
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It has to do something with Samsung. Depends on each thing that happens to your tablet. I think they only fix it once when Knox is tripped.
Europe has stronger consumer protection laws. I would not count on it in the U.S.
Yeah as I said, in the UK/EU yes. No idea about elsewhere. It is nothing to do with one fix if tripped its to do with consumer law.
The glass over my lens cracked and I want to get it fixed ASAP. Should I figure out a way to unroot, if that's even possible before going in?
Thanks in advance!
R4NDR01D said:
The glass over my lens cracked and I want to get it fixed ASAP. Should I figure out a way to unroot, if that's even possible before going in?
Thanks in advance!
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Gaining root most always technically voids all warranties. I have always unrooted in those situations. With physical damage they might not even check. When I got a replacement for my S5 they didn't even want it in person. Just sent a new one, and I sent back the old one in the mail. So maybe initiating it online would help you.
If u want to restore your lg g4 u can follow my post dont do the root method tho and ur lg be on default settings like nothing has touched it
http://forum.xda-developers.com/verizon-g4/help/lg-g4-vs985-root-video-walk-threw-t3166078
xgerryx said:
Gaining root most always technically voids all warranties. I have always unrooted in those situations. With physical damage they might not even check. When I got a replacement for my S5 they didn't even want it in person. Just sent a new one, and I sent back the old one in the mail. So maybe initiating it online would help you.
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OP asked about insurance, not warranty. Warranty doesn't cover physical damage by the user.
It technically does void insurance but they don't check your system for root when it's a simple screen replacement. They don't even need the unit to be on. Ask me how I know!
Spookymyo said:
It technically does void insurance but they don't check your system for root when it's a simple screen replacement. They don't even need the unit to be on. Ask me how I know!
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How do you know?
debolt said:
How do you know?
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Because I cracked my screen and took the phone in to Best Buy and I conveniently left my battery at home and the geek squad guy told me it wasn't an issue because they didn't need to turn it on to replace the screen.