Develop Bugs

At& root policy

Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.

Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium

It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.

mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
Click to expand...
Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747

You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.

jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
Click to expand...
Click to collapse
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.

WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
Click to expand...
Click to collapse
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!

oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
Click to expand...
Click to collapse
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.

WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
Click to expand...
Click to collapse
Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.

With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!

If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
Click to expand...
Click to collapse
I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless

[Q] Note 2 Dead? SDS?

Hi Folks,
Stock Note II N-7100 (Received from O2 in October 2012). Had, previously, moved from the O2 branded firmware to stock week I received the phone. No water damage or anything, not dropped, phone has lived in a rubber case since new.
No issues since (v occasional random reboot, monthly maybe?).
Today, mid call, I was dropped, and the phone what I thought was rebooting on me (Samsung Galaxy Note II [white, non animated] logo popped up), but it stayed up, rather than moving through the animated logo to the OS.
Vol-Up + Home + Power won't take me to recovery (Vol-Down + Home + Power will take me to an ODIN flash screen).
Connecting a charger brings up the battery, a 'spinner' appears in that for a second, then freezes, battery icon never changes to the animated charging logo.
Does this sound like SDS? or something else? Is there anything to be done at home to recover? Or is it a hardware fault in which case I'll start the process of tracking down a service centre & dig out an old handset in the mean time.
Thanks all,
Gavin.

gicarey said:
Hi Folks,
Stock Note II N-7100 (Received from O2 in October 2012). Had, previously, moved from the O2 branded firmware to stock week I received the phone. No water damage or anything, not dropped, phone has lived in a rubber case since new.
No issues since (v occasional random reboot, monthly maybe?).
Today, mid call, I was dropped, and the phone what I thought was rebooting on me (Samsung Galaxy Note II [white, non animated] logo popped up), but it stayed up, rather than moving through the animated logo to the OS.
Vol-Up + Home + Power won't take me to recovery (Vol-Down + Home + Power will take me to an ODIN flash screen).
Connecting a charger brings up the battery, a 'spinner' appears in that for a second, then freezes, battery icon never changes to the animated charging logo.
Does this sound like SDS? or something else? Is there anything to be done at home to recover? Or is it a hardware fault in which case I'll start the process of tracking down a service centre & dig out an old handset in the mean time.
Thanks all,
Gavin.
Click to expand...
Click to collapse
Sounds like Half SDS for me(in half SDS you can go only into Download mode) With what version of android was your phone 4.1.2 or 4.1.1 this information will be good for us, sorry for your phone try reflashing it with stock rom with ODIN and if the process fail go to the service center with your warranty but check in Download mod if the Binary count is 0 and everything says Stock, not Custom. Good luck mate.

wowrlz123 said:
Sounds like Half SDS for me(in half SDS you can go only into Download mode) With what version of android was your phone 4.1.2 or 4.1.1 this information will be good for us, sorry for your phone try reflashing it with stock rom with ODIN and if the process fail go to the service center with your warranty but check in Download mod if the Binary count is 0 and everything says Stock, not Custom. Good luck mate.
Click to expand...
Click to collapse
Thanks,
Can't recall the version, tho I think 4.1.1? Whatever was avail in October. The in-phone thingy kept reporting 'no update' so hadn't moved on to anything further.
Download screen says:
ODIN MODE
PRODUCT NAME:
CUSTOM BINARY DOWNLOAD: No
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Custom
If that's any use (no sign of a counter).

gicarey said:
Thanks,
Can't recall the version, tho I think 4.1.1? Whatever was avail in October. The in-phone thingy kept reporting 'no update' so hadn't moved on to anything further.
Download screen says:
ODIN MODE
PRODUCT NAME:
CUSTOM BINARY DOWNLOAD: No
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Custom
If that's any use (no sign of a counter).
Click to expand...
Click to collapse
They may remove your warranty for the System status its says custom, have you rooted the phone and from which country are you? You should have updated to 4.1.2 with odin the SDS is kinda fixed even thought there are still people with dead Note 2 with 4.1.2.

wowrlz123 said:
They may remove your warranty for the System status its says custom, have you rooted the phone and from which country are you? You should have updated to 4.1.2 with odin the SDS is kinda fixed even thought there are still people with dead Note 2 with 4.1.2.
Click to expand...
Click to collapse
Hmm... believe I may have rooted right at the start for a reason related to the flashing a non-O2 ROM, though wasn't running a rooted phone since. I'm UK based.
Assuming ODIN will flash the phone (even if it won't, subsequently, work) would that reset the System status?

gicarey said:
Hmm... believe I may have rooted right at the start for a reason related to the flashing a non-O2 ROM. I'm UK based.
Assuming ODIN will flash the phone (even if it won't, subsequently, work) would that reset the System status?
Click to expand...
Click to collapse
No you must have working phone and reset it with triangle away.

wowrlz123 said:
No you must have working phone and reset it with triangle away.
Click to expand...
Click to collapse
Sure I did that way back when.

dont worry about the "custom" part. it is known that SDS changes the status to custom so it doesn't matter at all. Send it to samsung and it should be repaired. then check if it have a new chip or an old one
Sent from my GT-N7100 using xda premium

Either way, if you're in the EU, rooting does not void warranty unless it can be proven that rooting is the direct cause of the problem.
Sent from my GT-N7100 using Tapatalk 2

As someone else said, try flashing a rom in odin before doing anything else. A stock system will reset the status to official. Triangle away is only needed to reset the count and usually doesn't reset the system status anyway.
Sent from my SPH-L900 using xda premium

aka_sirok said:
dont worry about the "custom" part. it is known that SDS changes the status to custom so it doesn't matter at all. Send it to samsung and it should be repaired. then check if it have a new chip or an old onem
Click to expand...
Click to collapse
adytum said:
Either way, if you're in the EU, rooting does not void warranty unless it can be proven that rooting is the direct cause of the problem.
Click to expand...
Click to collapse
Thanks chaps, this helps settle a few nerves.
billard412 said:
As someone else said, try flashing a rom in odin before doing anything else. A stock system will reset the status to official. Triangle away is only needed to reset the count and usually doesn't reset the system status anyway.
Click to expand...
Click to collapse
Sadly, no go, due to lack of a PIT according to Odin.
Called Samsung, mail in with 2 week turn around, or walk in and should have it back in 2 days? Sound about right.
There's a Service Centre 10 mins from my office, so I shall walk it in there, but (rather annoyingly), am on a training course until Friday so I won't get along till then. Excellent timing! Still, walk in ought still be quicker than sending it away.
In the mean time, I have hauled out an old SE Arc S running ICS for the time being. Feels painfully slow & restricted (low memory) compared to the Note2!
Thanks for all your help guys.

So...
Walked the phone into the service centre (CRC - http://www.crclondon.co.uk/repairs/samsungrepairs) on Monday, who told me they'd need to send it up to their Level 3 centre, which would likely be a 7-10 day turn around.
Took a call from them today, claiming that as the phone had been rooted, they couldn't do it under warranty, and it would cost £120 to repair. I rather firmly mentioned the aforementioned EU regulation which, I understood, meant that nevertheless, the repair, unless caused by the root, ought still be covered under warranty. The chap was completely intractable, refused to pass me to a supervisor of any sort for further discussion, so I've told him to have it returned to their office and I would collect ASAP and deal with Samsung directly where I hoped to have a more satisfactory discussion.
Seems like it's likely to be back with them on Friday - I will probably collect on Monday and get it dispatched same day.
Wish I hadn't bothered waiting for the walk in centre now. The Sony Arc S I'm currently using is frustratingly slow by comparison with what I've become used to!

I think you were being too honest.
I got my note2 motherboard replaced last month. and since they coundnt tell whether i had rooted or not and samsung havent officially made any announcement about sds, i told them what i found on the net that the system status shown customs because the nand memory was corrupt and it couldnt read the product name nor system partition thereore it defaulted the system status to be custom.

As a further update, Samsung central help group pretty awful to deal with, and not resulting in a satisfactory resolution.
Was eventually promised a call back, finally got an email 4 days later basically telling me 'whatever our 3rd party service centre told you we will stand by, if you collect & send to us, we'll lookup their response and use that in communication with you..' 'If you want to challenge their assertion, you'll need to source a report from an independent assessor.'
So, from all this - Ultimately, I need the phone back in a reasonable timeframe, so I've asked the 3rd party service centre to effect the repair, and I'll pay their £120 bill. I have also told them that I want whatever components they replace (I'm told likely motherboard), and copies of their full engineers report containing details of the fault found, diagnosis of cause, and resolution steps - returned to me along with the device so that I retain any evidence I require for further discussions (getting them to agree to this was an awful task, as they initially quoted various recycling regulations).
Once it's back in hand, I'll then revert to Samsung again, and work my way up through the escalation queue.
Next phone, I suspect, won't be a Samsung device. Maybe Nexus.
Fun fun fun...
G.

Can I do this without root?

Just bought the SM-P600 and found out that there is no root that will NOT trip KNOX.
I mainly need root for the following:
1). Add more app in Multi-view
2). Froze Samsung apps
PS: reason I am afraid with KNOX tripping is because if I need warranty work, Samsung may reject my tablet. Samsung repair center seems to be strict - I had Note 1 bought from UK seller. Phone went bad, asked Samsung UK if I can send it for warranty work, I"ll pay the S/H both way. Nope - Samsung said UK devices must be used in UK. The moment I took it out of the country and use it there, warranty voided. Imagine if Samsung USA see KNOX bit...

You know what? Your a smarter man than me, I actually knoxed mine but after today I am not that fussed if my warranty is gone. If I need to claim warranty at any point in the future I will simply fry the mainboard before I send it, either by bridging a car battery across the mainboard or by stripping the the board out and zapping in the microwave for a few seconds.
If the board is totally inoperable they will have replace it, whether or not knox is enabled is irrelevant you can't void what you can't see? Just got to be smart about it and leave no evidence of tampering.
The tear down isn't to hard to be honest, but you can avoid it certainly try and do so, I believe that Towelroot won't knox the unit but certainly do research before hand.

kypreo said:
You know what? Your a smarter man than me, I actually knoxed mine but after today I am not that fussed if my warranty is gone. If I need to claim warranty at any point in the future I will simply fry the mainboard before I send it, either by bridging a car battery across the mainboard or by stripping the the board out and zapping in the microwave for a few seconds.
If the board is totally inoperable they will have replace it, whether or not knox is enabled is irrelevant you can't void what you can't see? Just got to be smart about it and leave no evidence of tampering.
The tear down isn't to hard to be honest, but you can avoid it certainly try and do so, I believe that Towelroot won't knox the unit but certainly do research before hand.
Click to expand...
Click to collapse
Can't Samsung deny the warranty if you burn the motherboard under the "User abuse" clause? [emoji12] Just kidding.... It's a hit or miss when it come to Samsung warranty, I suppose.
I almost got burned, as mentioned above. Had Amazon did not have a great return policy, I'd have a $600 door step.

lanwarrior said:
Can't Samsung deny the warranty if you burn the motherboard under the "User abuse" clause? [emoji12] Just kidding.... It's a hit or miss when it come to Samsung warranty, I suppose.
I almost got burned, as mentioned above. Had Amazon did not have a great return policy, I'd have a $600 door step.
Click to expand...
Click to collapse
Truth be said unless you leave visible marks it's hard for them to deny it, I should do a test run in a microwave with dud boards I have at work, at least that way we can determine if that leaves marks hahahaha:laugh:

lanwarrior said:
Just bought the SM-P600 and found out that there is no root that will NOT trip KNOX.
I mainly need root for the following:
1). Add more app in Multi-view
2). Froze Samsung apps
PS: reason I am afraid with KNOX tripping is because if I need warranty work, Samsung may reject my tablet. Samsung repair center seems to be strict - I had Note 1 bought from UK seller. Phone went bad, asked Samsung UK if I can send it for warranty work, I"ll pay the S/H both way. Nope - Samsung said UK devices must be used in UK. The moment I took it out of the country and use it there, warranty voided. Imagine if Samsung USA see KNOX bit...
Click to expand...
Click to collapse
This was why I rooted my LTE model to add more apps using Wanam Xposed and under System can add more apps. TB I used to freeze a lot of stuff but need root for that...

parcou said:
This was why I rooted my LTE model to add more apps using Wanam Xposed and under System can add more apps. TB I used to freeze a lot of stuff but need root for that...
Click to expand...
Click to collapse
Yeah, unfortunately, there is no root w/o KNOX tripping for the Wifi version. I'd have bought the LTE version, if it is not too expensive ($699 versus $459).

[Q] Warranty reset, possible?

Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my Nexus 5 stock being bloody perfect in my opinion.
I'm going to get a Samsung Galaxy Tab S 10.5, and I've heard about all the bloatware. Obviously I would like to remove this crap if possible, but I was wondering about warranty issues. Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
Cheers.

Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.

DUHAsianSKILLZ said:
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
Click to expand...
Click to collapse
Thanks a lot, exactly what I wanted to know !
Case closed!

Tomo8281 said:
Thanks a lot, exactly what I wanted to know !
Case closed!
Click to expand...
Click to collapse
Please read this, then close your case.
I just got my tablet back from Samsung. My screen stopped working so I went back to the store and they sent it back to Samsung.
I was a little bit freaking out, because it was rooted and then some. (had scratches on the side/cover, I've taken the cover of it once)
Now, 2 weeks later, I just retrieved it.
Tablet is fixed/replaced. Warranty was NOT voided.
And it looks like they really fixed it instead of just refurbishing/replacing. They replaced the hardware (broken mainboard, usbport, cables), de-rooted it and patched it up back to normal factory state.
I even got the stock recovery mode from Samsung on it, which they used to patch it up.
And the bootloader says KNOX WARRANTY VOID: 0.
I've looked in to this and found that Samsung is 'okay' with you rooting your device. Your warranty does NOT get voided if you root it!
If it breaks down due to software or hardware failure that is not of your own doing (i.e. not having it dropped/submerged, you get the point), Samsung will cover the first 'repair' you sent in.
Atleast here, in the Netherlands.
Just thought you guys should know this, as everybody is 'tripping their knox' and worrying about warranty.

In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.

lynxblaine said:
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
Click to expand...
Click to collapse
It has to do something with Samsung. Depends on each thing that happens to your tablet. I think they only fix it once when Knox is tripped.

Europe has stronger consumer protection laws. I would not count on it in the U.S.

Yeah as I said, in the UK/EU yes. No idea about elsewhere. It is nothing to do with one fix if tripped its to do with consumer law.

How to remove root detection?

I need to send my phone in to Samsung for repair. I sent it in last week and though I haven't been rooted in about 6 months and I've been running completely stock they detected I voided the warranty by rooting.
I've convinced them to request a status change so that I can get it repaired but just in case I'm wondering if anyone knows how to make it so it's not detectable?
Is it that the knox counter was tripped? I would love to send it back the second time and have them second guess themselves by it not showing as previously rooted. That way there is no issue at all.
Thanks for the help.

touch_rules said:
I need to send my phone in to Samsung for repair. I sent it in last week and though I haven't been rooted in about 6 months and I've been running completely stock they detected I voided the warranty by rooting.
I've convinced them to request a status change so that I can get it repaired but just in case I'm wondering if anyone knows how to make it so it's not detectable?
Is it that the knox counter was tripped? I would love to send it back the second time and have them second guess themselves by it not showing as previously rooted. That way there is no issue at all.
Thanks for the help.
Click to expand...
Click to collapse
They detect it by checking if the knox has been tripped. 0x1. I remember seeing somewhere where you can revert the knox and make it seem like it was never rooted but i forgot.
Sent from my SM-N910P using XDA Free mobile app

I'm pretty sure once you trip Knox it can't be reset. Not by John Public anyway. Any kind of accidental coverage on it? If not add it on through your carrier and wait 30 days. There's been so many people on here having phone problems getting caught up in some bs that wouldn't be if they just add an accidental damage plan. It's like $9.00 a month and they don't care if you're rooted or not.
JMHO of course..

schlepprock said:
I'm pretty sure once you trip Knox it can't be reset. Not by John Public anyway. Any kind of accidental coverage on it? If not add it on through your carrier and wait 30 days. There's been so many people on here having phone problems getting caught up in some bs that wouldn't be if they just add an accidental damage plan. It's like $9.00 a month and they don't care if you're rooted or not.
JMHO of course..
Click to expand...
Click to collapse
I dropped my protection years ago because after spending $9/mos for a year = $108 plus the $200 deductible I can just buy a used phone on Swappa and be done with it.
My Note 4 is in pristine condition so I'd like to salvage it if I can. Thanks for your input.

If it's in pristine condition why are you sending it to Samsung? Just asking..

schlepprock said:
If it's in pristine condition why are you sending it to Samsung? Just asking..
Click to expand...
Click to collapse
It's got a memory or system board issue. Screen and body are in pristine condition. I take really good care of my phones. This is a hardware glitch that was beyond my control.

Contact Samsung and see what they will "charge" you to fix it.

schlepprock said:
Contact Samsung and see what they will "charge" you to fix it.
Click to expand...
Click to collapse
That's the exact solution I offered to Samsung. The reversal of the "out of warrant" decision is still pending. Thanks.

There is a way but you probably won't be able to do it if your phone isn't running. If you download the stock Rom from SamMobile is will put all the counters back to normal except the knox counter. Before you Odin in the tar you can run an app called triangle away by chainfire. It has worked on my Note 4 but it is hit and miss. Knowing that this app works means there is a way to do it. Maybe if you buddy up with chainfire he will teach you how his app works. He is a wizard. I believe he has another app that does similar called flashfire that is not available through play if you live in the United States. I downloaded it elsewhere and was able to purchase the full version though play that way. The best way to get help for such things is to install a version of play made for a free country such as the Netherlands and then set up a vpn from the same so when you talk to other developers it appears you are not in the United States where there is a lot of restrictions and a lot of people to enforce them.
Another way around your warranty issue is to contact Samsung and let them know your security has been violated and you need it fixed. I did something similar and they really wanted me to send my device in. I told them I had voided my warranty by rooting and they assured me it would not be an issue.

androodius said:
There is a way but you probably won't be able to do it if your phone isn't running. If you download the stock Rom from SamMobile is will put all the counters back to normal except the knox counter. Before you Odin in the tar you can run an app called triangle away by chainfire. It has worked on my Note 4 but it is hit and miss. Knowing that this app works means there is a way to do it. Maybe if you buddy up with chainfire he will teach you how his app works. He is a wizard. I believe he has another app that does similar called flashfire that is not available through play if you live in the United States. I downloaded it elsewhere and was able to purchase the full version though play that way. The best way to get help for such things is to install a version of play made for a free country such as the Netherlands and then set up a vpn from the same so when you talk to other developers it appears you are not in the United States where there is a lot of restrictions and a lot of people to enforce them.
Another way around your warranty issue is to contact Samsung and let them know your security has been violated and you need it fixed. I did something similar and they really wanted me to send my device in. I told them I had voided my warranty by rooting and they assured me it would not be an issue.
Click to expand...
Click to collapse
No triangle away DOESNT REST KNOX.just flash counter 2 different way.was a thread guy claiming he could.never proved or provided jack. You cant reset it.they will not warranty it.suck it up buy anothwr phone.
Sent from my 0x1 Note 4...... I love tep

touch_rules said:
I need to send my phone in to Samsung for repair. I sent it in last week and though I haven't been rooted in about 6 months and I've been running completely stock they detected I voided the warranty by rooting.
I've convinced them to request a status change so that I can get it repaired but just in case I'm wondering if anyone knows how to make it so it's not detectable?
Is it that the knox counter was tripped? I would love to send it back the second time and have them second guess themselves by it not showing as previously rooted. That way there is no issue at all.
Thanks for the help.
Click to expand...
Click to collapse
Are you saying they detected your knox counter before you sent your device in? How did that go down?
---------- Post added at 11:05 PM ---------- Previous post was at 11:02 PM ----------
kaos420 said:
No triangle away DOESNT REST KNOX.just flash counter 2 different way.was a thread guy claiming he could.never proved or provided jack. You cant reset it.they will not warranty it.suck it up buy anothwr phone.
Sent from my 0x1 Note 4...... I love tep
Click to expand...
Click to collapse
I've seen it work with my own eyes. I agree suck it up and buy another. That is why I pay for insurance.
You don't think there is a way to reset it? So tell me what happens to a refurbished phone. Do you think that once the counter has been tripped they have too replace the motherboard to reset the device?

androodius said:
Are you saying they detected your knox counter before you sent your device in? How did that go down?
---------- Post added at 11:05 PM ---------- Previous post was at 11:02 PM ----------
I've seen it work with my own eyes. I agree suck it up and buy another. That is why I pay for insurance.
You don't think there is a way to reset it? So tell me what happens to a refurbished phone. Do you think that once the counter has been tripped they have too replace the motherboard to reset the device?
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not sure. maybe away. as in Samsung end. but to date there is no tool released that is available for public or dev use. you said triangle away... i would love a video of that app resetting knox. dont get me wrong chainfire is a genius . but he hasnt gotten that yet. . op asked a question. i answered. for him no there is no way. he gamebled when he canceled his insurance. you saved 100 . now put that towards a swappa phone. or but the defective part and replace your self.

Of course this is just my humble opinion, but this is what having insurance is about. Just like any other insurance.. Home auto health.. You pay for it and it seems pointless until you need it, then it does what it is intended for. To have a $700,00+phone that we carry around with us at all times without some type of accidental coverage is asking for trouble.

androodius said:
Are you saying they detected your knox counter before you sent your device in? How did that go down?
---------- Post added at 11:05 PM ---------- Previous post was at 11:02 PM ----------
I've seen it work with my own eyes. I agree suck it up and buy another. That is why I pay for insurance.
You don't think there is a way to reset it? So tell me what happens to a refurbished phone. Do you think that once the counter has been tripped they have too replace the motherboard to reset the device?
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As I said it's hit and miss. Read through what Chainfire has to say about the different ways to make it work in play. It mostly fools your device in to thinking it is custom so you can receive updates. As with almost all of his risqué apps it hasn't been tested on the Note 4. I've had it work in my note 4 and I've had it do nothing. It was working before the 5.1+ updates when Chainfire was still making root for locked boot loaders by replacing the bootloader with the stock bootloader. Now I'm not sure. Chainfire is a genius. It is almost scary the things he accomplishes. If you want to see some sick ****e do what I said and make your phone think it's in the Netherlands. From there you access the developers actual accounts from Google + etc... Instead of mobile Odin it is Flashfire. I don't pretend to understand all that it does but it goes to the core of your phone and gets everything. The stuff is accessible just hard to find. I think this guy can probably fix his phone with out sending it in. I thought my phone was toast but I just had to wait for the 5.1.1 update. As Chainfire explained in his Flashfire app you can not step backwards with a bootloader. The device will only accept an newer version.
Depending on where you live the insurance is becoming a rip off. You can replace a Note 4 for less than the $200 deductible now that the S6 and Note 5 have been released. If he stopped paying in January he has all ready saved almost $120 and for the other $200 the deductible would be he is ahead.
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kaos420 said:
not sure. maybe away. as in Samsung end. but to date there is no tool released that is available for public or dev use. you said triangle away... i would love a video of that app resetting knox. dont get me wrong chainfire is a genius . but he hasnt gotten that yet. . op asked a question. i answered. for him no there is no way. he gamebled when he canceled his insurance. you saved 100 . now put that towards a swappa phone. or but the defective part and replace your self.
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Click to collapse
Sorry I replied in the wrong window earlier.
As I said it's hit and miss. Read through what Chainfire has to say about the different ways to make it work in play. It mostly fools your device in to thinking it is custom so you can receive updates. As with almost all of his risqué apps it hasn't been tested on the Note 4. I've had it work in my note 4 and I've had it do nothing. It was working before the 5.1+ updates when Chainfire was still making root for locked boot loaders by replacing the bootloader with the stock bootloader. Now I'm not sure. Chainfire is a genius. It is almost scary the things he accomplishes. If you want to see some sick ****e do what I said and make your phone think it's in the Netherlands. From there you access the developers actual accounts from Google + etc... Instead of mobile Odin it is Flashfire. I don't pretend to understand all that it does but it goes to the core of your phone and gets everything. The stuff is accessible just hard to find. I think this guy can probably fix his phone with out sending it in. I thought my phone was toast but I just had to wait for the 5.1.1 update. As Chainfire explained in his Flashfire app you can not step backwards with a bootloader. The device will only accept an newer version.
Depending on where you live the insurance is becoming a rip off. You can replace a Note 4 for less than the $200 deductible now that the S6 and Note 5 have been released. If he stopped paying in January he has all ready saved almost $120 and for the other $200 the deductible would be he is ahead.
---------- Post added at 04:44 AM ---------- Previous post was at 04:39 AM ----------
touch_rules said:
It's got a memory or system board issue. Screen and body are in pristine condition. I take really good care of my phones. This is a hardware glitch that was beyond my control.
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What do you mean by a glitch? The problem is in the hardware? Have you tried putting it back to official with the 5.1.1 update. I was having some big problems with my phone too. I thought I was going to have to replace it but odin and the official Samsung ROM fixed it.
---------- Post added at 04:53 AM ---------- Previous post was at 04:44 AM ----------
kaos420 said:
not sure. maybe away. as in Samsung end. but to date there is no tool released that is available for public or dev use. you said triangle away... i would love a video of that app resetting knox. dont get me wrong chainfire is a genius . but he hasnt gotten that yet. . op asked a question. i answered. for him no there is no way. he gamebled when he canceled his insurance. you saved 100 . now put that towards a swappa phone. or but the defective part and replace your self.
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Click to collapse
I could be wrong on the Knox counter being reset depending on what it is. I thought it was that screen that pops up when you start your phone or between the boot loader and the rom. If you mean by Knox counter what is sent to Samsung via the security log agent then of course it can't be reset. Well anything is theoretically possible but hacking in to Samsung would not be an easy thing.

From my understanding, the Knox counter is an e-fuse, meaning it is impossible to reset unless you change out some hardware. There may be a way to make the screen display it is not tripped (haven't heard of one yet) but even then it would be easy for Samsung to tell it was tripped.
I've heard of people saying Samsung still repaired phones with the Knox counter tripped, but your mileage may vary

Well, after a month of back and forth with Samsung my phone will be home on Monday repaired. They charged me $129 to repair it but they REPLACED LCD - REPLACED COSMETIC - REPLACED BGA COMPONENT - REPLACED PBA.
It's basically a brand new phone now with a 90 day warranty on the repair. Can't wait to get it back.
Plus I'm eligible for an upgrade next month but I really don't like anything out there better than my Note 4 so for now, I'll sit tight and wait to see what comes out.

touch_rules said:
Well, after a month of back and forth with Samsung my phone will be home on Monday repaired. They charged me $129 to repair it but they REPLACED LCD - REPLACED COSMETIC - REPLACED BGA COMPONENT - REPLACED PBA.
It's basically a brand new phone now with a 90 day warranty on the repair. Can't wait to get it back.
Plus I'm eligible for an upgrade next month but I really don't like anything out there better than my Note 4 so for now, I'll sit tight and wait to see what comes out.
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That's a very good price.

Insurance
Any time you activate a new phone on the line, they ask if you want to put insurance on it (at least they have for me). If you need to use the insurance at any point, activate an old phone and then reactivate the phone you need insured and opt for the insurance. You just play along with them as they're doing it over the phone. It's worked for me. Got my bricked phone activated and insured over the phone and took it into sprint to get it replaced with a refurbished the next day. There's an ethical line there, but in my case I was convinced my phone issue had nothing to do with rooting it, yet they refused to help me because it was rooted, I didn't feel bad about it. I did opt to pay for the insurance for the next few months as well though, just to appease my conscience.

smaxfitness said:
Any time you activate a new phone on the line, they ask if you want to put insurance on it (at least they have for me). If you need to use the insurance at any point, activate an old phone and then reactivate the phone you need insured and opt for the insurance. You just play along with them as they're doing it over the phone. It's worked for me. Got my bricked phone activated and insured over the phone and took it into sprint to get it replaced with a refurbished the next day. There's an ethical line there, but in my case I was convinced my phone issue had nothing to do with rooting it, yet they refused to help me because it was rooted, I didn't feel bad about it. I did opt to pay for the insurance for the next few months as well though, just to appease my conscience.
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I did think about it but in the end, as a Christian I answer to something higher than my own conscience, to God Himself. Please don't think I'm judging or condemning you in any way. I completely understand and in the past have done things similar. I'm certainly no better than you so please don't think I'm saying that either. For me, to live is Christ. My testimony of how He has changed me is more important than anything I could ever do or have on this earth.
Thanks everyone for the input. Final outcome, 1 month of aggravation and not having my phone, $129 out of pocket and a completely rebuilt (Knox not tripped) new phone. I'm a very happy camper. Thanks all