Develop Bugs

[Q] Unroot phone before making insurance claim?

This has probably been addressed hundreds of times...and I haven't read the insurance policy yet since this happened...so forgive me.
Wife broke the glass on her Epic today, she says it still works so I suppose its cracked or something (haven't seen it myself yet). anyway, guess this is where we make back the 7 bucks a month we've been paying the last year for insurance.
Question is...doesn't matter if i bring it in rooted and rommed really, does it? I'm assuming that shouldn't have any effect on the insurance claim. Or should I just wipe it anyway?
Or...if its just the cracked glass should I have it repaired?
Opinions? Experience with this scenario? Thanks peoples.

http://forum.xda-developers.com/showthread.php?t=1336333
---------- Post added at 01:15 PM ---------- Previous post was at 01:10 PM ----------
http://forum.xda-developers.com/showthread.php?t=1052813

Asurion does not have the time, nor bearing, to deny an insurance claim based off of your modified software.
The first step in refurbishment is reflashing stock firmware, then hardware QA. Most of the time they aren't even powered on prior to reflashing. The techs are paid by how quickly they get phones out of the warehouse, in mass. They don't care what you did with the phone, as long as they can fix it quickly.

are u gonna deal with a sprint repair center or asurion themselves?

I've taken mine in with root and a rom installed. They couldn't care less Just make sure you backup your stuff though because they will possibly reflash your phone to stock. I learned that the hard way.
Sent from my SPH-D700 using XDA App

Librizzi said:
I've taken mine in with root and a rom installed. They couldn't care less Just make sure you backup your stuff though because they will possibly reflash your phone to stock. I learned that the hard way.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Make a backup from CWM, flash with odin from the unbricking thread, take your SD out, take the phone in.
I have heard (I know, heard....) of people being refused because rooting does void warranty.

Bakkasan said:
Make a backup from CWM, flash with odin from the unbricking thread, take your SD out, take the phone in.
I have heard (I know, heard....) of people being refused because rooting does void warranty.
Click to expand...
Click to collapse
Not for insurance claims. Insurance covers being stupid with phones like dropping in toilet or bricking while flashing.
Also according to the Sprint tech manual, they cannot refuse a repair because of it but it is frowned upon.
Sent from my SPH-D700 using XDA App

So, took it in this weekend to Sprint repair center. I just made a backup and then odined to bone stock. Not like its hard, and I didn't want any issues.
Upshot is, they won't repair it, say its an insurance claim since its basically a physically broken piece. After pushing them a bit harder, the guy said they could repair it if they got a screen in, which he basically assured us they would in the next few days. However, for repairing it, they will basically make us spend 100.00 on accessories or whatever at the store. Since the insurance deductible is 100.00.
Now, i'm not going to complain, since I'd rather get something for my 100.00, other than a refurbished phone. But that seems kind of crazy anyway. Is he just trying to boost his stores bottom line? Why do I need to spend 100.00 there for them to fix it, if they can just fix it? I guys that's the price of the "favor"? I would have to spend 100.00 anyway, so why not make it "win-win"?
wtf?
Sent from my SPH-D700 using XDA App

At& root policy

Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.

Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium

It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.

mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
Click to expand...
Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747

You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.

jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
Click to expand...
Click to collapse
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.

WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
Click to expand...
Click to collapse
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!

oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
Click to expand...
Click to collapse
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.

WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
Click to expand...
Click to collapse
Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.

With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!

If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
Click to expand...
Click to collapse
I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless

Wrong Rom: A Cautionary Tale

I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.

I think the are full of it.. I bet they did not even boot it up.

It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.

Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.

Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.

Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6

Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?

I think that is more or less an easy give away the uneducated rep at the sales counter can look for.

i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.

Yeah, me too. It only takes one mistake though ...

yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?

No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2

And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium

Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.

JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
Click to expand...
Click to collapse
happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.

This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2¢
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.

Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
Click to expand...
Click to collapse
I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
Click to expand...
Click to collapse
JTAG costs $50 and has a two day return.

Did you try a jig to force the phone into download mode.?

[Q] The truth about being rooted and taking phone back to sprint for replacement.

I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium

mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...

I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............

Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app

Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2

digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
Click to expand...
Click to collapse
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.

ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium

Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.

If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...

Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Click to expand...
Click to collapse
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.

Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Click to expand...
Click to collapse
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app

When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition

Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
Click to expand...
Click to collapse
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.

Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Click to expand...
Click to collapse
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app

00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2

00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?

I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone

Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium

ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
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Click to collapse
Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2

Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
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Click to collapse
you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app

Warranty voided due to root

Long story short, I sent my S4 to samsung for repairs. Before sending it in I used Triangle away and restored it back to stock, not sure why they say its rooted. I kept on tracking the service only and thought warranty was good because it kept updating saying the bad components where being replaced, while this was going on I was never contacted and told that the device was out of warranty. I go and check today and last message says "(WOI) [PRICE HOLD] Device is OOW by Condition, PBA needs to be changed, device is Rooted, payment is needed.". I have declined to pay the price through their online service tracking system. Has anybody been through this? What can I expect?
*07/30/2014//20:25:16//0001773863//Web Chat//ASC*
(WOI) [PRICE HOLD] Device is OOW by Condition, PBA needs to be changed, device is Rooted, payment is needed.
*07/30/2014//20:25:16//0001773863//Web Chat//ASC*
7/30/2014 7:24 PM-Crystal Fernandez: Ticket is pending status. Pending Reason: Add Standard Charge + PBA charge
*07/30/2014//20:24:28//0001773863//Web Chat//ASC*
7/30/2014 7:24 PM-Crystal Fernandez: The Unit did not pass Quality Assurance Check.
*07/29/2014//14:36:45//0001773863//Web Chat//ASC*
7/29/2014 1:36 PM-Janeth Prado: The unit has left the technician. SOLUTION: Replaced Component - Replaced LCD
*07/29/2014//14:21:14//0001773863//Web Chat//ASC*
7/29/2014 1:21 PM-Janeth Prado: The Unit did not pass Quality Assurance Check.
*07/26/2014//12:49:32//0001773863//Web Chat//ASC*
7/26/2014 11:49 AM-Tyrone Davis: The unit has left the technician. SOLUTION: Replaced Component
*07/26/2014//12:49:31//0001773863//Web Chat//ASC*
dents and marks around bezzel
*07/26/2014//12:49:29//0001773863//Web Chat//ASC*
replaced usb cable
*07/25/2014//14:41:35//0001773863//Web Chat//ASC*
7/25/2014 1:41 PM-Leticia Zuniga: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*07/25/2014//14:41:35//0001773863//Web Chat//ASC*
7/25/2014 1:41 PM-Leticia Zuniga: Accessory: BATTERY,BATTERY COVER,CHARGER

Did you take the 4.3 or 4.4 OTA which included the Knox bootloader? Sounds that way to me.

HampTheToker said:
Did you take the 4.3 or 4.4 OTA which included the Knox bootloader? Sounds that way to me.
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I did take the 4.4 OTA, but can my warranty be denied even if they cannot prove the damaged was caused by rooting?

alxn91 said:
I did take the 4.4 OTA, but can my warranty be denied even if they cannot prove the damaged was caused by rooting?
Click to expand...
Click to collapse
Yes. You broke a condition of the user agreement.
Sent from my GT-I9505 using XDA Premium 4 mobile app

This thread is exactly why I've never taken an OTA with this device. That Knox crap is a great move for Samsung, but bull for people like us that enjoy root. Some think it's silly to worry about Knox, but you've learned how not silly it is the hard way.
Anyway, I hope you get everything straightened out without having to basically rebuy your phone to get it back.

alxn91 said:
I did take the 4.4 OTA, but can my warranty be denied even if they cannot prove the damaged was caused by rooting?
Click to expand...
Click to collapse
Good effort using Triangle Away to hide the fact that you rooted your device; too bad though that the KNOX flag was 0x1. There is no way to reset that particular flag and that is how they caught it; not the counter that Triangle Away resets.

I'm not going to come right out and say it.......but I have Knox......and IF for some reason I had to do a exchange or whatever.....lets just say the power button was sticking.....
When I send it off.....believe me they wouldnt be able to see if Knox was there or not.

The Sickness said:
I'm not going to come right out and say it.......but I have Knox......and IF for some reason I had to do a exchange or whatever.....lets just say the power button was sticking.....
When I send it off.....believe me they wouldnt be able to see if Knox was there or not.
Click to expand...
Click to collapse
Interesting.............more info plz

The Sickness said:
I'm not going to come right out and say it.......but I have Knox......and IF for some reason I had to do a exchange or whatever.....lets just say the power button was sticking.....
When I send it off.....believe me they wouldnt be able to see if Knox was there or not.
Click to expand...
Click to collapse
alxn91 said:
Interesting.............more info plz
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Click to collapse
Yeah, I'm also pretty well lost as to what you meant there, Sickness... unless you mean like... destroying the phone or something. :\

lordcheeto03 said:
Yeah, I'm also pretty well lost as to what you meant there, Sickness... unless you mean like... destroying the phone or something. :\
Click to expand...
Click to collapse
Delete

Why did you send it to Samsung? If any they would be the ones that would probably check.. T-Mobile would've just sent you a replacement

serio22 said:
Why did you send it to Samsung? If any they would be the ones that would probably check.. T-Mobile would've just sent you a replacement
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Click to collapse
I do not carry insurance through T-mobile, I didn't even know the phone was under warranty until I contacted Samsung.

alxn91 said:
I do not carry insurance through T-mobile, I didn't even know the phone was under warranty until I contacted Samsung.
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Click to collapse
I have exchanged phones with T-Mobile that was close to a year old. They honor manufacturer warranty.
Haters Made Me Famous
Deviant Team Member

The Sickness said:
I have exchanged phones with T-Mobile that was close to a year old. They honor manufacturer warranty.
Haters Made Me Famous
Deviant Team Member
Click to expand...
Click to collapse
Did not know that, how? just walk into a store?
Update: Just got of the phone with T-mobile and they will be sending me out an exchange phone, thank you for the information Sickness warranty would of been done the 10th of this month.

alxn91 said:
Did not know that, how? just walk into a store?
Update: Just got of the phone with T-mobile and they will be sending me out an exchange phone, thank you for the information Sickness warranty would of been done the 10th of this month.
Click to expand...
Click to collapse
Even if you exchange your phone through T-Mobile, they will send it back to Samsung. If Samsung finds the KNOX Flag set, T-Mobile will be sending you the bill for the price of the phone. I know, because I bricked my first phone, and the first thing that the T-Mobile guy checked was the Custom ROM and KNOX flags before processing the Warranty claim.

NRadonich said:
Even if you exchange your phone through T-Mobile, they will send it back to Samsung. If Samsung finds the KNOX Flag set, T-Mobile will be sending you the bill for the price of the phone. I know, because I bricked my first phone, and the first thing that the T-Mobile guy checked was the Custom ROM and KNOX flags before processing the Warranty claim.
Click to expand...
Click to collapse
If your phone was truely bricked, it wont power up. So how can he see anything. A bricked phone will not show nothing but a black screen. Been there, done that.
---------- Post added at 08:51 PM ---------- Previous post was at 08:48 PM ----------
alxn91 said:
Did not know that, how? just walk into a store?
Update: Just got of the phone with T-mobile and they will be sending me out an exchange phone, thank you for the information Sickness warranty would of been done the 10th of this month.
Click to expand...
Click to collapse
Sent you a PM

NRadonich said:
Even if you exchange your phone through T-Mobile, they will send it back to Samsung. If Samsung finds the KNOX Flag set, T-Mobile will be sending you the bill for the price of the phone. I know, because I bricked my first phone, and the first thing that the T-Mobile guy checked was the Custom ROM and KNOX flags before processing the Warranty claim.
Click to expand...
Click to collapse
He was probably one of us that knows about Knox and ROMs and wanted to be douchy. Any other probably won't know, I've sent back 2 modified devices and never got charged

serio22 said:
He was probably one of us that knows about Knox and ROMs and wanted to be douchy. Any other probably won't know, I've sent back 2 modified devices and never got charged
Click to expand...
Click to collapse
Looks like I am going to take my chances.

I've exchanged once already because of my camera. Took less than a week to get a new one in the mail from T-Mobile. I just flashed a stock rom. They don't check.

Android_Monsters said:
I've exchanged once already because of my camera. Took less than a week to get a new one in the mail from T-Mobile. I just flashed a stock rom. They don't check.
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Click to collapse
Thank you everybody for the responses, I will let you all know how it goes.