[Q] samsung galaxy note 2 getting stuck - Galaxy Note II Q&A, Help & Troubleshooting

2 months back I uodated my phone to android 4.3 but from last 2 weeks it is randomly getting stuck during use or sometimes even while im sleeping and the phone is on table and when it is stuck I can't use it can't unlock it. No nothing. I have to take out the battery and insert it back to restart it. And while it is stuck I can't receive calls and sms. I have donr factory restore. It help for like 3 days but the issue is bck. Can anyone tell what is the fault and how to fix it?

Did u find any solution?

I used to have som issue like that after updating my s2 years ago, but only when I had a security to unlock, like face unlock or passcode... some times it just froze and did nothing...
Do you have any kind of lockscreen security?

andresousapirikito said:
I used to have som issue like that after updating my s2 years ago, but only when I had a security to unlock, like face unlock or passcode... some times it just froze and did nothing...
Do you have any kind of lockscreen security?
Click to expand...
Click to collapse
No... no security.
and it even got stuck once while using the ph

Are you on a stock Rom? Have any custom recovery?
Have you tried factory reset ?
Sometimes errors occur and resetting seems Rom fix...
Sent from my GT-N7105 using xda app-developers app

andresousapirikito said:
Are you on a stock Rom? Have any custom recovery?
Have you tried factory reset ?
Sometimes errors occur and resetting seems Rom fix...
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
Yes im on stock rom
and I have factory reset the phone.
Phone was fine for 3 days but the issue is back.
it stucks every 2 hours later almost

sunnyjanu said:
Yes im on stock rom
and I have factory reset the phone.
Phone was fine for 3 days but the issue is back.
it stucks every 2 hours later almost
Click to expand...
Click to collapse
Users have reported that sometimes when they use a advance task manager/killer the lock screen freezes...
Some reports also mention some apps that cause that bug...
And when you reboot it behave well for sometime, maybe it is due to an app you've installed that isn't open yet.
Did you put widgets on the lockscreen?

andresousapirikito said:
Users have reported that sometimes when they use a advance task manager/killer the lock screen freezes...
Some reports also mention some apps that cause that bug...
And when you reboot it behave well for sometime, maybe it is due to an app you've installed that isn't open yet.
Did you put widgets on the lockscreen?
Click to expand...
Click to collapse
Its not getting stuck as it rebots it stuck like 2 hours later I restart it after it is stuck.
n no lockscreen widgets

sunnyjanu said:
Its not getting stuck as it rebots it stuck like 2 hours later I restart it after it is stuck.
n no lockscreen widgets
Click to expand...
Click to collapse
yes it was that I was trying to explain but I'm not very good at english xD
Check your apps, lots and lots of reports of the same issue are fixed after useres remove task killers, and sometimes even weather apps.

Related

[Q] lock screen disappeared / phone restarting

i have this phone for a week and the lock screen disappeared after the first day .... i thought its a issue so i replaced it with a new one ... and it also had the same problem ..... and now it is getting restarted ... it has happened to me twice in 2 days .... does anyone know how to fix the lock screen that disappeared ??????????
sanil1986 said:
i have this phone for a week and the lock screen disappeared after the first day .... i thought its a issue so i replaced it with a new one ... and it also had the same problem ..... and now it is getting restarted ... it has happened to me twice in 2 days .... does anyone know how to fix the lock screen that disappeared ??????????
Click to expand...
Click to collapse
Yea the same thing happened go mine. I no longer have
a lock screen. I've tried everything too. I rooted tried custom ROM tried flashing back to stock nothing works.
Sent from my SGH-T989 using Tapatalk
sanil1986 said:
i have this phone for a week and the lock screen disappeared after the first day .... i thought its a issue so i replaced it with a new one ... and it also had the same problem ..... and now it is getting restarted ... it has happened to me twice in 2 days .... does anyone know how to fix the lock screen that disappeared ??????????
Click to expand...
Click to collapse
Also every time I restart my Bluetooth is turned on and the screen timeout is set to 10 mins. I'll post a video later
Sent from my SGH-T989 using Tapatalk
The lock screen disappearing and the power menu going away is a bug that can randomly happen apparently. You probably trigged this bug by going into the lcdtest menu (typing *#0#* or whatever it is). The only way to fix this is a master reset. Just avoid using the lcdtest menu and it shouldn't happen again.
Sent from my SGH-T989 using xda premium
alright will try to do a master reset again and not do the lcd test this time .....
matthenry87 said:
The lock screen disappearing and the power menu going away is a bug that can randomly happen apparently. You probably trigged this bug by going into the lcdtest menu (typing *#0#* or whatever it is). The only way to fix this is a master reset. Just avoid using the lcdtest menu and it shouldn't happen again.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Tried a master reset on the phone and no luck at all still have the same problem. Also thr initial welcome screen never showed either.
Sent from my SGH-T989 using Tapatalk
same here .... no luck at all .... i dun know if this bug will be fixed or not ....
Is anyone else having this issue?
Sent from my SGH-T989 using Tapatalk
i came to know that a lot of people are having this issue .... even if the lock screen is not fixed atleast samsung shouil fix the restarting issue ... its just growing more and more .... i had two restarts yesterday .....
I havent had any random restarts. Im thinking about going to get an exchange
Sent from my SGH-T989 using Tapatalk
this is my second galaxy ... the earlier one also had the same problem with heating too ... atleast this one does not heat up always
it's all in the software
keep an eye on what you are installing, and how the apps behave in the phone
some apps stay in the background if you don't exit them properly
the screen lock bug is a known issue that gets triggered after you run some test
to get it back just restore everything back to default using factory wipe
did the factory reset .... and didnt do any test .... yet the second day the lock screen disappeared and the third day the restarting happened and still it continues
AllGamer said:
it's all in the software
keep an eye on what you are installing, and how the apps behave in the phone
some apps stay in the background if you don't exit them properly
the screen lock bug is a known issue that gets triggered after you run some test
to get it back just restore everything back to default using factory wipe
Click to expand...
Click to collapse
yea I'm sure its just a software issue hopefully its fixed soon.
but I've tried everything. like the person above from me said, it happened on the second day.
I've tried factory resetting the phone and even flashing a stock rom and no go. its gone.
im not having the restart issue though
hope everything will be fixed in ice cream sandwich .... the lock screen in that is a facial recognition ... so hope it will be a huge improvement ... cant wait for that .... just read somewhere that samsung might get ice cream sandwich to s2 users as early as December
Will samsung be releasing a patch before ICS to address the pattern draw lockscreen issue? This is the only problem preventing me from leaving the sensation and jumping onboard the SGS2. I carry a lot of sensitive material, so that would be a huge security breach.
Ive only had this issue when the phone boots on. There are unlock icons but i see my homescreen and the phone is locked. Rooted to jugs 2.6 and still the same thing.
Sent from my SGH-T989 using xda premium
This was a big deal with the Samsung Behold 2. I am surprised samsung repeated this software defect with such a high end phone. I wonder if there will be a patch for this before the ICS update. IMO this is worse than the vertical lines!
Problem Solved
i actually figured out a way to restore my lock screen back.
Note: This involves messing with the efs folder. So do this at you own risk
also, your phone must be rooted in order to do this.
Tools Needed:
1. Hex Editor
2. Root Explorer
Steps to restore:'
1. Using root explorer locate the /efs/imei/ folder. In that folder there should be a file called keystr. In my case the file was missing which is why the lock screen was missing and was causing my problems.
2. using root explorer create a new file called keystr
3. also in root explorer open the file keystr in text editor and type ON
4. now go into hex editor and locate the /efs/imei/keystr file.
5. using hex editor the first two values in green should be 4f and 4e. all others should be 00.
6. make sure you save the file.
7. reboot.
Sorry to bring up and old thread but I just wanted to have it here incase anyone has the same problem in the future. I had the same problem as well after running LCD Test. To fix it I followed the solution on this thread
http://forum.xda-developers.com/showthread.php?t=1401723&highlight=lock
It fixed my problem without a factory reset!

[Q] Issue after ICS update - Phone freezing

After the ICS update on my non-rooted phone, the phone seems to be freezing
up and becoming unresponsive. After a while it looks like the radio "resets", all
the icons disappear in the top bar (signal, wifi, data) and it shows no service.
Then slowly one by one they all come back and I can use the phone again.
Sometimes I receive the "System is not responding" dialog box, but not always.
There is not one particular program it is doing this in, it can be something as
simple as pulling down the notification bar that will cause the freeze.
Any suggestions are appreciated, I couldn't find anyone else with the same issue.
Thanks.
Try:
Turn off phone
Take out SIM
Put SIM back
Turn on
I've had my phone act weird with respect to signal, wifi and data when this was the issue. Worth a shot, at the very least.
Digital_Buddha said:
Try:
Turn off phone
Take out SIM
Put SIM back
Turn on
I've had my phone act weird with respect to signal, wifi and data when this was the issue. Worth a shot, at the very least.
Click to expand...
Click to collapse
Thank you for the response.
Tried this and had the system is unresponsive issue right on reboot. If I do a
factory reset, does it reset to the current firmware or what was originally on the
phone (probably a really stupid question). I wonder if some other program isn't
ICS compatible and is doing something in the background. Doesn't look like
anyone else is having this same issue.
jdscully said:
Thank you for the response.
Tried this and had the system is unresponsive issue right on reboot. If I do a
factory reset, does it reset to the current firmware or what was originally on the
phone (probably a really stupid question). I wonder if some other program isn't
ICS compatible and is doing something in the background. Doesn't look like
anyone else is having this same issue.
Click to expand...
Click to collapse
If you do a factory reset and it was the standard Kies legit update from Tmo, it won't downgrade your phone - will just re-install a fresh copy of your ICS. Did you do a restore of apps from your last version (gb?) with data? That could cause problems I would think..
VoiD_Dweller said:
If you do a factory reset and it was the standard Kies legit update from Tmo, it won't downgrade your phone - will just re-install a fresh copy of your ICS. Did you do a restore of apps from your last version (gb?) with data? That could cause problems I would think..
Click to expand...
Click to collapse
Yes I did the legit update on Kies, standard stock phone un-rooted.
Do I need to backup pictures before the reset, its been a while since
I had to do this.
At this point, I think its worth a try to wipe it clean and clear out all the
data.
jdscully said:
Yes I did the legit update on Kies, standard stock phone un-rooted.
Do I need to backup pictures before the reset, its been a while since
I had to do this.
At this point, I think its worth a try to wipe it clean and clear out all the
data.
Click to expand...
Click to collapse
wipe the dalvik cache and cache then reboot
I did a factory reset and that solved the issue.
Thanks for all the assistance.
I've done a factory reset and wiped the cache more than once already and i still get a force close or unresponsive, enough that its really irritating me now. Any advice? And also, when texting, the typing responds very slow.
Sent from my SGH-T989 using XDA
itsdamage said:
I've done a factory reset and wiped the cache more than once already and i still get a force close or unresponsive, enough that its really irritating me now. Any advice? And also, when texting, the typing responds very slow.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Are you letting it sit for like 10 minutes during first boot after factory reset then reboot again before setting up. Its likely that some scripts are running from the initial installation and you need to let it rot until its done..
I did exactly that, thanks for the advice. Hoping that may fix the problem. I wiped the cache and factory reset, then let the phone sit for a good while before going through the play store and re-installing everything.
This issue just resurfaced again. The last 2 days I am getting the freezing, radio reboot and android process not responding.
No one else having this issue?
I think I'm in the same boat. I was stock GB, and just did the mini OTA update (which was great). A few days later ICS became available via Kies from T-Mobile, and I "upgraded".
Since the upgrade my phone is laggy, screen is significantly less responsive and also my battery life is less than before.
I have NOT done a factory reset of my phone yes (plan on doing that today), but even with that I have read that performance does not improve.
Ideally, I would love to return back to the stock tmobile gb firmware. However, even after literally 2 hours of reading I can't find the "how-to" and files I need.
I would appreciate any assistance.
t989 chip lags
ive notice this happen on my tmobile galaxy s2. i think it has to do with the Qualcomm chip on tmobiles stock roms.
When i had sprint i bought my girlfriend a galaxy s2 on the sprint network which runs the samsung exynos chip. She never complained about any lag or freezing whatsoever. I then left sprint because of their garbage network and joined tmobile.
bought 2 galaxy s2s and i noticed the lag almost immediately. The phone has random lag spikes as well as freezing and force closes. It had it on stock gingerbread and it has it on stock ICS too.
My girlfriend complains about freezing all the time so i decided to root her phone too. Right now im testing DarkSides v7 rom and if its pretty good in performance i will flash her phone with it too. So far it has been pretty snappy and everything works.
jdscully said:
This issue just resurfaced again. The last 2 days I am getting the freezing, radio reboot and android process not responding.
No one else having this issue?
Click to expand...
Click to collapse
Yes i have the exact same problem...and the clock goes off too...if i don't reboot then this will keep happening...if you go into settings then development settings and tick off only let 4 process run in the background it should stop...try it and let me know
Sent from my SGH-T989 using xda premium
tonydetroit said:
I think I'm in the same boat. I was stock GB, and just did the mini OTA update (which was great). A few days later ICS became available via Kies from T-Mobile, and I "upgraded".
Since the upgrade my phone is laggy, screen is significantly less responsive and also my battery life is less than before.
I have NOT done a factory reset of my phone yes (plan on doing that today), but even with that I have read that performance does not improve.
Ideally, I would love to return back to the stock tmobile gb firmware. However, even after literally 2 hours of reading I can't find the "how-to" and files I need.
I would appreciate any assistance.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1668502
follow that first post. i went through exactly the same problems and found this guide and am now happy again and running stock GB on my Galaxy S2.
Because you are on stock ics (im guessing you are..), you can just follow that guide and flash the UVLDE update.
Yes clock resets to standard standard time.. I already did a factory reset and worked done for a couple weeks. My wife has same phone and she is getting the freeze ups now.
jdscully said:
Yes clock resets to standard standard time.. I already did a factory reset and worked done for a couple weeks. My wife has same phone and she is getting the freeze ups now.
Click to expand...
Click to collapse
Yeah really sux...it's random..I'm using a custom kernel and still having that problem....
Sent from my SGH-T989 using xda premium
Yup here too. Almost reminds me of XP. Really ticking me off & it never happened on gingerbread. Rooted now & before I'm on rogers 4.0.4. wondering if there's going to be fix? Haven't seen if Google / rogers /at&t have commented?
Sent from, The Eclectic Chair.
I'm getting the freezes as well even after doing a factory reset.
It sucks, I'm waiting for cyanogen to release a stable release and then I'm switching.
djtheraven said:
Yes i have the exact same problem...and the clock goes off too...if i don't reboot then this will keep happening...if you go into settings then development settings and tick off only let 4 process run in the background it should stop...try it and let me know
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Thanks for the suggestion, I'll give it a try. But it really shouldn't be necessary on a phone that's got more going for it than the stock nexus that 1st came out with ics.
There's something else going on.
Sent from, The Eclectic Chair.

How do I diagnose random reboots for my Note 2?

For the past 4 days my Note 2 has randomly rebooted at least once a day. I wasn't using the device for most of the reboots and just noticed that it rebooted because of battery drops. I don't really know what could be the cause since I don't remember changing anything recently. Is there any way I can diagnose this without root?
How about just flash stock rom? If you dont have lots of apps which you've used, then it should take care of problem without needing titanium backup which needs root. Just save ur data using kies and flash stock rom from sammy.
badbadtz.carlo said:
How about just flash stock rom? If you dont have lots of apps which you've used, then it should take care of problem without needing titanium backup which needs root. Just save ur data using kies and flash stock rom from sammy.
Click to expand...
Click to collapse
I'm actually currently on stock and unrooted. I was just wondering if there were ways to find out what caused the reboot such as logs and such? Or if there was an app I could install to keep track of what causes a forced reboot?
cesss said:
I'm actually currently on stock and unrooted. I was just wondering if there were ways to find out what caused the reboot such as logs and such? Or if there was an app I could install to keep track of what causes a forced reboot?
Click to expand...
Click to collapse
You could download alogcat from the marketplace, its free and will save a log of what's going on with your phone.
It might help find out why its happening
for me it happens cause the power button is so easy to press while phone is in pocket.
keep it pressed for some seconds by accident and phone reboots. even if screen is locked.
cesss said:
For the past 4 days my Note 2 has randomly rebooted at least once a day. I wasn't using the device for most of the reboots and just noticed that it rebooted because of battery drops. I don't really know what could be the cause since I don't remember changing anything recently. Is there any way I can diagnose this without root?
Click to expand...
Click to collapse
If your rooted run a logcat and that will tell you what happened right before the reboot, reboots are usually a Kernel Panic meaning something caused a big enough problem that it couldn't be recovered and crashed the core of Androids software "The Kernel".
As others have noted flashing a stock rom ideally via ODIN and then testing your phone may let you know if you had bad software or a hardware issue. Custom roms can have bugs that will cause kernel panic a stock rom should be 100% fine and reboot free
I find mine will sometimes reboot after copying something to the clipboard.
Sent from my GT-N7100 using xda premium
I had reboots on my previous unrooted HTC EVO. The problem was an app. I was able to diagnose the problem by looking at my install/update log. Basically, I uninstalled all apps back to the date I knew it was stable and waited to verify it was stable. Then added back one app only and waited. Repeat. About a week later, I added an app that caused a reboot within hours. I uninstalled it and the phone remained stable.
Here's where I found a chronological listing. If you have multiple devices, it will show all apps for all devices (tablets, vizio, phones,etc)
Google Play> My Android Apps> at the bottom My Orders & Settings.
This gives you a cronilogical listing of app installs and updates.
Mine turned out to be a call recorder app that I had put on the phone 4 weeks previous.
Seems like a Samsung issue:
http://androidforums.com/samsung-ga...-s3-crashing-when-copying-text-clipboard.html
I've got the same problem worth my note 2. At least I know I'm not alone.
Sent from my Galaxy Note 2 using Tapatalk 2
Bad SD cards are also a notorious source for spontaneous reboots. If you have one inserted, it should be easy enough to retract it for a while to test it. ..
Note'd too from my N7100...
I'm also experiencing this issue. I'm using 4.1.1 Brazilian stock ROM here.
Even before flashing CWM (yesterday) I as going through this problem. Most times it happens when the screen is off.
Maybe changing the stock Kernel to a custom one would solve this?

Random reboots

Im new in this nexus section...i'm asking why my galaxy nexus sometimes reboots? It has the latest 4.2.2 android version stock...it isnt the update, i think, because also before this happen...and when it reboots there's like a opened locket under the google logo....who can help.me? I tried also the nexus toolkit...but when i try to do something with fastboot the program says WAITING DEVICE forever...
Guys, please help!! Its really urgent!
Hi,
I think there are two reasons for random reboots:
1- overheating
2-lack of ram (many running proceses, so ram gets full, so it reboots.
Press the thanks button if I helped
blakstar said:
Hi,
I think there are two reasons for random reboots:
1- overheating
2-lack of ram (many running proceses, so ram gets full, so it reboots.
Press the thanks button if I helped
Click to expand...
Click to collapse
No, even when the battery isnt hot it reboots!!
and it is without any apps installed, only stock apps!! I did also a factory reset from settings..but nothing happened...
Searching on net, i read that the opened locket is the bootloader....is that causing random reboots? If yes, how to relock with toolkit? Beacause it says me WAITING DEVICE
isko95 said:
No, even when the battery isnt hot it reboots!!
and it is without any apps installed, only stock apps!! I did also a factory reset from settings..but nothing happened...
Searching on net, i read that the opened locket is the bootloader....is that causing random reboots? If yes, how to relock with toolkit? Beacause it says me WAITING DEVICE
Click to expand...
Click to collapse
No, unlocking the bootloader shouldn't do this. I have an unlocked bootloader, and I have this phone(xperia arc) for 5 months and I only had one random reboot and it was definitely because of lack of ram
blakstar said:
No, unlocking the bootloader shouldn't do this. I have an unlocked bootloader, and I have this phone(xperia arc) for 5 months and I only had one random reboot and it was definitely because of lack of ram
Click to expand...
Click to collapse
Yes but im talking about NEXUS and maybe its different!!
I used to have that happen all the time. I used to think that the phone sucked but my husband never had that happen with his. I compared the apps and wiped my phone, only installed what he had on there. It still happened. I was really beginning to get mad but I wiped it again. I Installed things one by one only allowing myself to install a new app only after it had gone a week with no nonsense. Yes, this was a painful process but I found the cause of my random reboots. I use Handcent. That alone isn't the cause. When I would get new sounds for my GN, I would have the option of making them a ringtone or a Handcent notification among other things. If I made Handcent notifications, that seemed to cause the problem. If I move a sound into the notifications folder and assign it to contacts in Handcent, everything has been fine.
I don't know if this helps your problem but some settings could affect unexpected things. Good luck!
Sent from my Xoom using xda premium
3devious said:
I used to have that happen all the time. I used to think that the phone sucked but my husband never had that happen with his. I compared the apps and wiped my phone, only installed what he had on there. It still happened. I was really beginning to get mad but I wiped it again. I Installed things one by one only allowing myself to install a new app only after it had gone a week with no nonsense. Yes, this was a painful process but I found the cause of my random reboots. I use Handcent. That alone isn't the cause. When I would get new sounds for my GN, I would have the option of making them a ringtone or a Handcent notification among other things. If I made Handcent notifications, that seemed to cause the problem. If I move a sound into the notifications folder and assign it to contacts in Handcent, everything has been fine.
I don't know if this helps your problem but some settings could affect unexpected things. Good luck!
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
I did factory reset twice from device's settings, but nothing.
no one who can help? wow!!
I had random reboots on my Verizon GN running the OTA 4.1.1. I got so fed up with it that I went back to 4.0.4. I have had no problems or reboots since doing this.
Are you running Chrome or the stock browser? I've always had the random restarts on my N10, but only started seeing them on my GN after I started using Chrome around the time 4.2.2 came out.
gforce1963 said:
I had random reboots on my Verizon GN running the OTA 4.1.1. I got so fed up with it that I went back to 4.0.4. I have had no problems or reboots since doing this.
Click to expand...
Click to collapse
Reaally? How did you get back to 4.0 ics?
OP, read the return to stickied thread on general forum by efrant, if your problems still happen after restoring back to stock through fastboot, then you may have faulty hw.
Sent from my Nexus
bk201doesntexist said:
OP, read the return to stickied thread on general forum by efrant, if your problems still happen after restoring back to stock through fastboot, then you may have faulty hw.
Sent from my Nexus
Click to expand...
Click to collapse
why when i try to do something with nexus toolkit it says waiting for device?
Heeeeeeeeelp heeeeeeeeeeelp!
why no one can help in here?!?!?!
Do dmesg or logcat, maybe we can help resolving your problem or you can ask your phone service.
Sent from my MT27i using my finger
ahlulnugraha said:
Do dmesg or logcat, maybe we can help resolving your problem or you can ask your phone service.
Sent from my MT27i using my finger
Click to expand...
Click to collapse
How to make logcat??
Really a few people answers!
Bk201 handled it as always. Follow his suggestion. If that can't help you it must be PEBKAC.

Random reboots after 6.0.1 update?

I used the OK1 tar through ODIN, then did a factory reset then took the 6.0.1 update. Yesterday I got probably 2 random reboots and now this morning I have had 4 one after another probably 5 minutes apart from each other. I am using the I heart radio app to listen to a local radio show and the phone keeps rebooting. I thought maybe it was the app causing this so I uninstalled and reinstalled it and the phone keeps rebooting. I recently purchased a replacement Anker battery and have been using it for a week now with no issues. Anyone have something similar like this happening? Anyway to fix this besides the obvious wipe everything clean and try again?
EDIT: It's the app, others are reporting the same issue with newer phones running Marshmallow.
Same problem. Sprint is getting me a replacement
Sent from my Nexus 5 using Tapatalk
Same here with I Heart Radio app.
xbmoyx said:
I used the OK1 tar through ODIN, then did a factory reset then took the 6.0.1 update. Yesterday I got probably 2 random reboots and now this morning I have had 4 one after another probably 5 minutes apart from each other. I am using the I heart radio app to listen to a local radio show and the phone keeps rebooting. I thought maybe it was the app causing this so I uninstalled and reinstalled it and the phone keeps rebooting. I recently purchased a replacement Anker battery and have been using it for a week now with no issues. Anyone have something similar like this happening? Anyway to fix this besides the obvious wipe everything clean and try again?
EDIT: It's the app, others are reporting the same issue with newer phones running Marshmallow.
Click to expand...
Click to collapse
Same Here...
Mine does as well!
Sent from my SM-N910P using XDA-Developers mobile app
I don't use the app, and my phone does not restart.
random45 said:
I don't use the app, and my phone does not restart.
Click to expand...
Click to collapse
Correct, it's the app causing the reboots. I have reverted back to LP for now since there's no issues.
Sent from my SM-N920P using XDA-Developers mobile app
Samsung Note 4 reboots randomly in IHeart app
Mine has shut down automatically when listening to IHeart App, but not with other apps, so I assume it's that app that is causing it. I did uninstall & reinstall app. Did not help. I cleared system cache. Did not help. I initially did soft reboot with battery out and in after 10 seconds. Did not help. I have not contacted sprint yet, but that is my next option. Any help would be appreciated.
KarenLMarcum said:
Mine has shut down automatically when listening to IHeart App, but not with other apps, so I assume it's that app that is causing it. I did uninstall & reinstall app. Did not help. I cleared system cache. Did not help. I initially did soft reboot with battery out and in after 10 seconds. Did not help. I have not contacted sprint yet, but that is my next option. Any help would be appreciated.
Click to expand...
Click to collapse
If your set on remaining on MM, use a different radio app and uninstall IHeartRadio for now until they fix the problem.
Sent from my SM-N920P using XDA-Developers mobile app
KarenLMarcum said:
Mine has shut down automatically when listening to IHeart App, but not with other apps, so I assume it's that app that is causing it. I did uninstall & reinstall app. Did not help. I cleared system cache. Did not help. I initially did soft reboot with battery out and in after 10 seconds. Did not help. I have not contacted sprint yet, but that is my next option. Any help would be appreciated.
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FYI if you download the IHeartRadio app through the Galaxy Apps store it doesn't reboot the device.
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I uodate Flashed N910p With 6.0.1 now phone is restarting randomly after 10 to 16 seconds. Fkashed with another firm with 5.1.1 But still restarting. Any body please help.
I have this problem but don't use that app. ....
For me I am getting the soft reboot every 20 mins or so... bloody annoying! !!
MSK1 said:
I have this problem but don't use that app. ....
For me I am getting the soft reboot every 20 mins or so... bloody annoying! !!
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Rooted? Are you seeing a pop-up for the reboot (prompt)? Screenshots or logs?
How did you upgrade to marshmallow? What update are you on? What ROM are you running? Custom kernel? If rooted stock with custom kernel, have you fully removed ItsOn and Knox? Did you wipe or factory reset? Include your steps to get an idea of what is causing the reboot issue.
(If stock un-rooted, you may have some residual data from Lollipop. If rooted with custom kernel, you may have files from ItsOn or Knox causing issues. Basically, un-rooted and rooted have their own set of concerns. Need more info to offer suggestions.)
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samep said:
Rooted? Are you seeing a pop-up for the reboot (prompt)? Screenshots or logs?
How did you upgrade to marshmallow? What update are you on? What ROM are you running? Custom kernel? If rooted stock with custom kernel, have you fully removed ItsOn and Knox? Did you wipe or factory reset? Include your steps to get an idea of what is causing the reboot issue.
(If stock un-rooted, you may have some residual data from Lollipop. If rooted with custom kernel, you may have files from ItsOn or Knox causing issues. Basically, un-rooted and rooted have their own set of concerns. Need more info to offer suggestions.)
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Not rooted.
Best description I can give is that at night when my nighclock is on. ...
the light on back and menu button will come on...
simultaneously the my note edge message will flash on the edge replacing the night clock for a few seconds (this is the background soft reset I think)...
the phone is not functional for these few seconds ie if i press a button to wake screen up then it will wait and hi locker won't let fingerprint work after this happens.
Rinse and repeat every few minutes.
MSK1 said:
Not rooted.
Best description I can give is that at night when my nighclock is on. ...
the light on back and menu button will come on...
simultaneously the my note edge message will flash on the edge replacing the night clock for a few seconds (this is the background soft reset I think)...
the phone is not functional for these few seconds ie if i press a button to wake screen up then it will wait and hi locker won't let fingerprint work after this happens.
Rinse and repeat every few minutes.
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Click to collapse
Not an answer but how many of these applications you mention are third party applications?
Typically, lock-screen is only available a few seconds and screen is forced off; deep sleep may eventually occur but you have only a small amount of control to prevent deep sleep; that's usually a good thing. These apps may not be remaining fully functional when conflict results in screen going off unexpectedly or deep sleep trying to save your battery kicks in.
Dunno what compatibility is expected with multiple apps active while trying to keep lock-screen on or wake frequently? My use of lock-screen apps is limited to my third party alarm. I'm happy that it wakes to alarm; I can snooze and allow screen to go off quickly and wake for snooze until I dismiss the alarm (without having to unlock screen). That's about all I'm familiar with lock-screen applications.
My only suggestion would be to try to limit the third party apps used in lock-screen mode to find the maximum compatibility. Dunno, if those are third party applications conflicting, it's just a guess.
Maybe one or more of these applications aren't fully compatible with marshmallow?
On the subject of waking phone being slow, I think it was reported by non rooted users that factory reset cured that for some users. It's possible that if phone wasn't factory reset coming to Marshmallow from Lollipop, that factory resetting now would help.
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