Stability - T-Mobile Samsung Galaxy Note 3

Hi, I really wanted to flash one of the exciting Roms available, but was concerned about and device hardware failure rate. I have an Amaze from the day it came out and had a custom rom since then and have had 0 problems. I just want to be confident as I am afraid of warranty issues since I love this phone now. Any info or advice would be greatly appreciated. Thanks!
Sent from my SM-N900T using xda app-developers app

napajs13 said:
Hi, I really wanted to flash one of the exciting Roms available, but was concerned about and device hardware failure rate. I have an Amaze from the day it came out and had a custom rom since then and have had 0 problems. I just want to be confident as I am afraid of warranty issues since I love this phone now. Any info or advice would be greatly appreciated. Thanks!
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Some poster claiming to be Samsung employee said they all get extra insurance from T-Mo Asurion (spelling??), since they won't bother checking the Knox flag, which will be tripped during flashing, but you would need to reflash to stock, before warranty exchange. So in case phone goes belly up, you pay $0 (no damage), to $175 (damage/lost) and probably get refurbished replacement. In general, most electronics either fail soon after purchase, or last at least couple yrs and I'm not aware of any major issues so far either with Note 3 or Note 2 for that matter. I would think there is much bigger chance you'll brick it flashing ROM's, than genuine failure. Also things most likely to fail like battery, charging/USB port (had that on cheap Chinese tablet withing 1st month) are inexpensive and easy to fix DIY.

Thanks for the reply. I agree with you that a brick or hardware failure would happen first. Well, I guess I will flash a rom with confidence!
Sent from my SM-N900T using xda app-developers app

Related

Custom ROMS and Insurance?

If my phone gets bricked while installing a custom ROM will the asurion insurance cover it or will it void it or something
Sent from my Incredible using XDA App
rosser725 said:
If my phone gets bricked while installing a custom ROM will the asurion insurance cover it or will it void it or something
Sent from my Incredible using XDA App
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Click to collapse
idk what asurion is but when your phone is rooted it voids verizons warranty.
You can still use that warranty, but I doubt you will brick it. Its very hard
Sent from my ADR6300 using XDA App
You cant brick it installing a rom.
Make a backup before doing anything
Bootloop doesnt equal bricking.
I've read posts on this forums of people getting a replacement from verizon and sending in the old phone with a custom rom, kernel, etc etc and never get charged any extra. Asurion wouldn't care either because you paid the $50 for the claim anyways regardless of what is wrong with it.
Verizon has sent me new Eris and Droid 1 and mine were both rooted however I unrooted them. I really wouldn't be worried. Remember you do everything at your own risk. Remember to backup though
If you are that worried you can just file a lost or stolen claim. The price is the same I believe for a replacement whether or not you return your device.
Sent from my ADR6300 using XDA App
Lol well eventhough that's true I really wouldn't be on here promoting fraud. This is one of the reason manufactures (like Motorola have started encrypting bootloaders.) are locking down devices. Dont get me wrong I love being rooted and modding my phones. BUT i dont think our service providers and manufactures should have to eat the cost of our negligence. But I agree it is hard to brick an S-off phone with the exception of a bad radio image or something. Read, read and read instructions again... follow the devs instructions for flashing their mod/rom and you should be fine...spend a few hours reading about rooting/risks and rewards before even considering voiding your warranty.
andrew8806 said:
Verizon has sent me new Eris and Droid 1 and mine were both rooted however I unrooted them. I really wouldn't be worried. Remember you do everything at your own risk.
Sent from my ADR6300 using Tapatalk
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Click to collapse
Asurion insurance covers everything up to, and including, taking your phone into the Verizon store, looking at the guy behind the counter, and smashing it on to the ground whilst stomping repeatedly.
They just want their money. As long as you don't deal with Verizon, you should be golden.
Source: My father has worked in Verizon Adv. Tech Support for 2 and a half years.
Enjoy.

Counter for amount of times ROM flashed

As some of you might or might not know.
Can anyone that has flashed a Custom ROM verify if there is a counter on our incarnation of SGS2
details here:
[HOWTO] reset custom binary counter in download mode
and here:
Default [ROOT] Stock FW, w/o increasing custom counter
Dude. I was wondering how the hell we were gonna fix this. Thanks for sharing
Sent from my HTC Glacier using XDA App
mikeyinid said:
Dude. I was wondering how the hell we were gonna fix this. Thanks for sharing
Sent from my HTC Glacier using XDA App
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Click to collapse
Thanks for sharing!!! ur psychic
Why do they want to keep a record of how many times we flash? I wonder if it's to prove that they don't have to pay for warranty.
most likely something along the line
or perhaps to count how many times the internal storage has been written to, which causes wear
AllGamer said:
most likely something along the line
or perhaps to count how many times the internal storage has been written to, which causes wear
Click to expand...
Click to collapse
Normally, I'd scoff at the idea that a company was being all big-brother and trying to embed ways to track what your doing to your device but I see no reason for this type of software besides A) giving my wife more proof that I spend way too much time, effort, and money on my phone and B) giving Samsung another reason to not honor your warranty. That said, I'm not the type to try and make someone else pay out for my mistakes but I'm not a fan of being spied on.
i got the jig that is "suppose" to reset the counter also. maybe its with our variant of the GSII that it doesnt reset?
lookitzjohnny said:
i got the jig that is "suppose" to reset the counter also. maybe its with our variant of the GSII that it doesnt reset?
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Click to collapse
possibly, since our CPU is different, it might be related to that?
or perhaps related to the SIM unlock, which in our phone is also different than the regular SGS2
kenvan19 said:
Normally, I'd scoff at the idea that a company was being all big-brother and trying to embed ways to track what your doing to your device but I see no reason for this type of software besides A) giving my wife more proof that I spend way too much time, effort, and money on my phone and B) giving Samsung another reason to not honor your warranty. That said, I'm not the type to try and make someone else pay out for my mistakes but I'm not a fan of being spied on.
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Click to collapse
This was one of the reasons I started the thread on getting insurance. I don't want any problems when it comes to getting my phone replaced. Manufacturers suck when it comes to that. I could see them easily denying a replacement for that reason alone. I'll just deal with tmobile instead.
this is one of the little reasons that actually makes the Best Buy no question no hassle insurance really worth while
I know someone that was having problems with their vibrant and called in a warranty replacement. They told the rep that the phone was rooted and had a different ROM. The rep checked with their supervisor and said that the warranty was still in place. He got a new vibrant and was not charged an out of warranty fee.
has anyone found a way to reset it yet?
Where is this counter? Didn't know there was one. I've done a lot of exchanges ( Vibrant, G2, G2X and SGS2) from different phones and never bothered to reset any counter.
Ooopps!
Hercules Hercules!!
The thing is, from having,worked at Tmobile is that most phones will get inspected for common warranty breaking.g things, like water damage, taking apart your phone. Other than that, I believe they just factory wipe the data with their computers and either refurb. Or recycle. I've sent back phones that have been bricked from bad ROM flashes and have never incurred a fee.
Sent from my SGH-T989 using XDA App
Jigs work to get into download mode but they don't reset the count. This is from my personal experience
Sent from my SGH-T989 using Tapatalk
I saw I forgot to post the URL. I added it to op
Sent from my SGH-T989 using XDA App
i would be really interested to know if this resets the counter tooooooo
What does the counter do anyways? In terms of flashing ROMs, does it limit the number of times we can flash custom ROMs?
Sent from my SGH-T989D using xda premium
Why would we need to reset the counter? I've returned lots of phones without resetting and I've had no problems.
Just curious as to why? Thanks.
Hercules Hercules!!
if u sent ur phone back to samsung it tells them how many times u have flashed roms on it! ive never heard of a person getting in trouble for a high count before but thats wht i know

Rediculously noob question: Will I be able to use my $7.99 t-mo warranty if I root?

I really want to root my phone because I don't like touchwiz at all. However, I recently dropped my One S in a pool and I'm scared of doing that to my S3. Can I use my tmobile full warranty if I mess up my phone? If not, are there any good warranties that cover rooted phones?
This is my first post so I don't know if I'm doing it right.
Thanks in advance guys.
Warranty is toast, you better going to a launcher like apex, nova, go launcher, it replaces your stock theme with sense, iphone (icrap) miui, asop, basically almost anything
Sent from my HTC EVO 3D X515m using xda premium
You could use it if you flash back to stock or if you mess it up so bad it wont turn back on
Sent from my SGH-T999 using xda app-developers app
flashallthetime said:
Warranty is toast, you better going to a launcher like apex, nova, go launcher, it replaces your stock theme with sense, iphone (icrap) miui, asop, basically almost anything
Sent from my HTC EVO 3D X515m using xda premium
Click to expand...
Click to collapse
how do the people at t-mo verify that its rooted? does it like go into their system or something?
If its damaged enough that it won't turn on, how will they find out? If it does turn on, then Odin back to stock, how will they find out?
stevessvt said:
If its damaged enough that it won't turn on, how will they find out? If it does turn on, then Odin back to stock, how will they find out?
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Click to collapse
yeah, im wondering if they can tell if its rooted in their system. do you know how they tell if its rooted?
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
stevessvt said:
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
Click to expand...
Click to collapse
very interesting idea... do you think it will actually work?
Juat root. If you need to replace it you can flash a stock odin..
Also idk that they check for that.. I sent a gs2 back rooted with no problem
Sent from my SGH-T999 using Tapatalk 2
stevessvt said:
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
Click to expand...
Click to collapse
lmfao that's funny..
dude just root and flash away.. if u need to return it just odin back to stock and use triangle away to reset your flash counter to 0, done.
I highly doubt that they will not warranty you. All you have to say is your phone is acting up and you've tried everything. Like resetting the phone and etc... Eventually they will send you out a replacement phone. Just make sure you revert back to stock. Oh and unroot it if possible.
Sent from my SGH-T999 using xda premium
I know people always say "your warranty is now void" when rooting but I've never had that actually be the case. I've had 2-3 rooted phones replaced on the spot in T-Mobile stores due to hardware defects. I even told one rep it was rooted and he still replaced it then and there. My Nexus One was rooted and I had it replaced by Assurion after breaking the screen and paying my $100 deductible.
And like others said, worst case you can just flash it back to stock via Odin.
I say root it. But I will warn you, you will get completely addicted to flashing new ROMs. I promise.
How does T-Mobile find out? T-Mobile isn't the provider of your insurance, Asurion is. How does Asurion find out? They don't, Sammy does. Odin counter unless you reset it after a stock flash and root. I've said too much.
Sent from my Samsung Galaxy SIII
I returned my old Samsung Vibrant for a hardware defect about a year back (it was rooted), they never found out. Then again, I did ODIN back to stock just to be safe.
Basically, if its working enough for them to find out, then you can probably flash it back to stock yourself. If it isn't, well hell, they probably aren't going to bother finding out what's wrong with it...
And from what i've heard, they really don't even check these phones out. They just replace whatever is wrong with them, and flash it back to stock themselves.
I had to do a 14 day exchange to get this one. I just flashed a stock Rom.
Triangle away works now: resets the flash counter.
Flash away
Sent from my SGH-T999 using xda premium
I returned a HTC Sensation that was rooted. It was DOA and wouldn't turn on. Warranty sent me a new one and a box for the old one. Never heard from them so they probably just recycled it.
I had to replace my last phone (vibrant) twice under the 7.99 warranty due to small hardware failures (no gps lock on stock, accelerometer broke), and both times I just ODIN'd back to stock and sent it back. Never had an issue.
I did test after going back to stock that the issue still happened, just to confirm it wasn't root or a custom rom-only.
Frankly getting tired of people asking if it's ok to commit insurance fraud to root their phone.
People like that cost us all money in the long run
Sent from the current Heavy Weight Champ GALAXY SIII
ingenious247 said:
Frankly getting tired of people asking if it's ok to commit insurance fraud to root their phone.
People like that cost us all money in the long run
Sent from the current Heavy Weight Champ GALAXY SIII
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Click to collapse
Blah blah blah... I'd bet money that if you hard brick your phone by accident, or find other hardware defects, you'll be going straight to the T-Mobile store. No matter what you say on the internet.
sn0warmy said:
Blah blah blah... I'd bet money that if you hard brick your phone by accident, or find other hardware defects, you'll be going straight to the T-Mobile store. No matter what you say on the internet.
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First of all, if I find Hardware defects, that is not insurance fraud so maybe you want to rethink your statement. And going to the T-Mobile store to return under warranty for a hardware defect is not filing an insurance claim.
Secondly, if I brick my phone on accident, that's my dumb fault. Which btw, I have never done, ever. And I've been rooting/flashing for years.
That's my point. Don't come to xda looking to start rooting/flashing and not know what you're doing just because you have insurance fraud as a 'safety net' for idiocy.
People who promote that kind of crap are just as bad as the people who actually do it.

How does Samsung feel about rooted phones?

I need to send my phone back to Samsung because they have a 1 year manufacturer warranty per Sprint. If I send them back a Stock but rooted phone will they notice/care? The repair is hardware related not software. I need to get half of the small little hooks that are compressed when the battery is inserted. My only though is they may want to wipe battery stats and when they go into Recovery and notice it's TWRP they might get pissy. Thoughts & experiences? Thanks.
Sent from my SPH-L710 using xda premium
I took mine to sprint fully rooted and on a custom ROM, because my LCD was fried.. They didn't care at all. I wouldn't worry about unrooting it and crap. Just send that bad boy in.
Sent from my SPH-L710
xbmoyx said:
I need to send my phone back to Samsung because they have a 1 year manufacturer warranty per Sprint. If I send them back a Stock but rooted phone will they notice/care? The repair is hardware related not software. I need to get half of the small little hooks that are compressed when the battery is inserted. My only though is they may want to wipe battery stats and when they go into Recovery and notice it's TWRP they might get pissy. Thoughts & experiences? Thanks.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
My initial thoughts are as follows:
Samsung bootloaders are unlocked by default and they have indicated that they will not lock them in the future. So I'd think they're more likely to forgive rooting when it comes to their 1-year warranty.
According to Samsung's warranty page, as long as the defects you have are in no way caused by custom ROMs or the rooting process, they should cover the repair. Unfortunately, they have the final say in what caused the damage to the phone and could say that the custom kernel fried whatever part is malfunctioning. I seriously doubt that they'd do that, but it all depends on which service person you get and how good/bad their Monday has been. I'd say it'd be best to triangle-away the flash counter and to restore the stock recovery/rom. As always, qbking77 has a great video on how to unroot, so check it out.
I dont know. Samsung would probably be more "aware" of your phones root state compared to sprint. If its something simple like bad USB port, or burnt pixels, I doubt they would care. If your phones O.S. is jacked or you hard brick your phone, likely they will notice. You can avoid these problems if you install triangle away and have it automatically clear your bootloader every time you boot your device.
Remember,
You are taking a risk when you root your phone. Sometimes you will get a service rep who doesn't know anything about rooting and/or could care less....sometimes you will get an XDA Member service rep pissed you are raising their premium, it all depends.
Thanks everyone for your responses! Awesome I'm glad Samsung is open minded with this matter. Yes there is no way my hardware issue is ROM/Software related so I'm hoping they won't care. I'm still going to flash the stock MB1 ROM and use the paid SuperUser app to hide the icon in the app drawer before sending it out just in case. Thanks everyone!
Sent from my SPH-L710 using xda premium
xbmoyx said:
Thanks everyone for your responses! Awesome I'm glad Samsung is open minded with this matter. Yes there is no way my hardware issue is ROM/Software related so I'm hoping they won't care. I'm still going to flash the stock MB1 ROM and use the paid SuperUser app to hide the icon in the app drawer before sending it out just in case. Thanks everyone!
Click to expand...
Click to collapse
What happens after you sent your device to Samsung.... Please let me know....nothing personal just curious to see what their reaction is
tasnim_tamim said:
What happens after you sent your device to Samsung.... Please let me know....nothing personal just curious to see what their reaction is
Click to expand...
Click to collapse
This thread is 3 years old, they probably won't answer.
Sent from my SCH-I535 using Tapatalk
Droidriven said:
This thread is 3 years old, they probably won't answer.
Click to expand...
Click to collapse
Maybe Samsung didn't fixed it at all and they forgot their XDA password...

Mod please close

Alight so here is my problem. My gf has a t-mobile gs3 refurbished from T-mobile running stock 4.1.2 firmware no root. The problem is that the screen randomly freezes when its being used. All I have to do to unfreeze it is lock and unlock the phone but it constantly does this. For instance it happened three times while writing this. I have no idea what to do. Could it be a firmware problem? Should I go ahead and root and flash custom ROMs?
Sent from my SGH-T999 using xda premium
bor3d2damax said:
Alight so here is my problem. My gf has a t-mobile gs3 refurbished from T-mobile running stock 4.1.2 firmware no root. The problem is that the screen randomly freezes when its being used. All I have to do to unfreeze it is lock and unlock the phone but it constantly does this. For instance it happened three times while writing this. I have no idea what to do. Could it be a firmware problem? Should I go ahead and root and flash custom ROMs?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
The issue you are having is probably why it was a refurb in the first place. I once bought a refurb CRT monitor. Not only did it have severe ghosting and a bad case of double images, but if you shook it, you could hear a loose screw flying around in there. That was a ViewSonic, and I will never do business with them again (that's not the only reason). It's blatantly obvious nobody bothered to test it. Just repackaged it and pushed it out the door. I will never ever accept refurbished items if I have a choice, or used electronics. Same difference.
You can try a factory reset and reflashing the firmware with Odin. But I suspect that it's a hardware problem that was never fixed when the original owner returned it. Pretty sure there is zero quality control anywhere these days.
Aerowinder said:
The issue you are having is probably why it was a refurb in the first place. I once bought a refurb CRT monitor. Not only did it have severe ghosting and a bad case of double images, but if you shook it, you could hear a loose screw flying around in there. That was a ViewSonic, and I will never do business with them again (that's not the only reason). It's blatantly obvious nobody bothered to test it. Just repackaged it and pushed it out the door. I will never ever accept refurbished items if I have a choice, or used electronics. Same difference.
You can try a factory reset and reflashing the firmware with Odin. But I suspect that it's a hardware problem that was never fixed when the original owner returned it. Pretty sure there is zero quality control anywhere these days.
Click to expand...
Click to collapse
That's crazy why would T-mobile allow a refurbed phone in this condition to be sold. I hope it can be fixed because my gf bought this in Jan. She isnt tech savvy so she just kept it. Ill try flashing stock through odin
Sent from my SGH-T999 using xda premium
bor3d2damax said:
That's crazy why would T-mobile allow a refurbed phone in this condition to be sold.
Click to expand...
Click to collapse
Lack of: care, time, money.
Trying to meet: employer's demands, quota.
Aerowinder said:
Lack of: care, time, money.
Trying to meet: employer's demands, quota.
Click to expand...
Click to collapse
I hear you there
Sent from my SGH-T999 using xda premium
Mod please close
Sent from my MB886 using xda premium

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