Mod please close - T-Mobile, Samsung Galaxy SIII

Alight so here is my problem. My gf has a t-mobile gs3 refurbished from T-mobile running stock 4.1.2 firmware no root. The problem is that the screen randomly freezes when its being used. All I have to do to unfreeze it is lock and unlock the phone but it constantly does this. For instance it happened three times while writing this. I have no idea what to do. Could it be a firmware problem? Should I go ahead and root and flash custom ROMs?
Sent from my SGH-T999 using xda premium

bor3d2damax said:
Alight so here is my problem. My gf has a t-mobile gs3 refurbished from T-mobile running stock 4.1.2 firmware no root. The problem is that the screen randomly freezes when its being used. All I have to do to unfreeze it is lock and unlock the phone but it constantly does this. For instance it happened three times while writing this. I have no idea what to do. Could it be a firmware problem? Should I go ahead and root and flash custom ROMs?
Sent from my SGH-T999 using xda premium
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The issue you are having is probably why it was a refurb in the first place. I once bought a refurb CRT monitor. Not only did it have severe ghosting and a bad case of double images, but if you shook it, you could hear a loose screw flying around in there. That was a ViewSonic, and I will never do business with them again (that's not the only reason). It's blatantly obvious nobody bothered to test it. Just repackaged it and pushed it out the door. I will never ever accept refurbished items if I have a choice, or used electronics. Same difference.
You can try a factory reset and reflashing the firmware with Odin. But I suspect that it's a hardware problem that was never fixed when the original owner returned it. Pretty sure there is zero quality control anywhere these days.

Aerowinder said:
The issue you are having is probably why it was a refurb in the first place. I once bought a refurb CRT monitor. Not only did it have severe ghosting and a bad case of double images, but if you shook it, you could hear a loose screw flying around in there. That was a ViewSonic, and I will never do business with them again (that's not the only reason). It's blatantly obvious nobody bothered to test it. Just repackaged it and pushed it out the door. I will never ever accept refurbished items if I have a choice, or used electronics. Same difference.
You can try a factory reset and reflashing the firmware with Odin. But I suspect that it's a hardware problem that was never fixed when the original owner returned it. Pretty sure there is zero quality control anywhere these days.
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That's crazy why would T-mobile allow a refurbed phone in this condition to be sold. I hope it can be fixed because my gf bought this in Jan. She isnt tech savvy so she just kept it. Ill try flashing stock through odin
Sent from my SGH-T999 using xda premium

bor3d2damax said:
That's crazy why would T-mobile allow a refurbed phone in this condition to be sold.
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Lack of: care, time, money.
Trying to meet: employer's demands, quota.

Aerowinder said:
Lack of: care, time, money.
Trying to meet: employer's demands, quota.
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Click to collapse
I hear you there
Sent from my SGH-T999 using xda premium

Mod please close
Sent from my MB886 using xda premium

Related

Rediculously noob question: Will I be able to use my $7.99 t-mo warranty if I root?

I really want to root my phone because I don't like touchwiz at all. However, I recently dropped my One S in a pool and I'm scared of doing that to my S3. Can I use my tmobile full warranty if I mess up my phone? If not, are there any good warranties that cover rooted phones?
This is my first post so I don't know if I'm doing it right.
Thanks in advance guys.
Warranty is toast, you better going to a launcher like apex, nova, go launcher, it replaces your stock theme with sense, iphone (icrap) miui, asop, basically almost anything
Sent from my HTC EVO 3D X515m using xda premium
You could use it if you flash back to stock or if you mess it up so bad it wont turn back on
Sent from my SGH-T999 using xda app-developers app
flashallthetime said:
Warranty is toast, you better going to a launcher like apex, nova, go launcher, it replaces your stock theme with sense, iphone (icrap) miui, asop, basically almost anything
Sent from my HTC EVO 3D X515m using xda premium
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how do the people at t-mo verify that its rooted? does it like go into their system or something?
If its damaged enough that it won't turn on, how will they find out? If it does turn on, then Odin back to stock, how will they find out?
stevessvt said:
If its damaged enough that it won't turn on, how will they find out? If it does turn on, then Odin back to stock, how will they find out?
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yeah, im wondering if they can tell if its rooted in their system. do you know how they tell if its rooted?
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
stevessvt said:
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
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very interesting idea... do you think it will actually work?
Juat root. If you need to replace it you can flash a stock odin..
Also idk that they check for that.. I sent a gs2 back rooted with no problem
Sent from my SGH-T999 using Tapatalk 2
stevessvt said:
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
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lmfao that's funny..
dude just root and flash away.. if u need to return it just odin back to stock and use triangle away to reset your flash counter to 0, done.
I highly doubt that they will not warranty you. All you have to say is your phone is acting up and you've tried everything. Like resetting the phone and etc... Eventually they will send you out a replacement phone. Just make sure you revert back to stock. Oh and unroot it if possible.
Sent from my SGH-T999 using xda premium
I know people always say "your warranty is now void" when rooting but I've never had that actually be the case. I've had 2-3 rooted phones replaced on the spot in T-Mobile stores due to hardware defects. I even told one rep it was rooted and he still replaced it then and there. My Nexus One was rooted and I had it replaced by Assurion after breaking the screen and paying my $100 deductible.
And like others said, worst case you can just flash it back to stock via Odin.
I say root it. But I will warn you, you will get completely addicted to flashing new ROMs. I promise.
How does T-Mobile find out? T-Mobile isn't the provider of your insurance, Asurion is. How does Asurion find out? They don't, Sammy does. Odin counter unless you reset it after a stock flash and root. I've said too much.
Sent from my Samsung Galaxy SIII
I returned my old Samsung Vibrant for a hardware defect about a year back (it was rooted), they never found out. Then again, I did ODIN back to stock just to be safe.
Basically, if its working enough for them to find out, then you can probably flash it back to stock yourself. If it isn't, well hell, they probably aren't going to bother finding out what's wrong with it...
And from what i've heard, they really don't even check these phones out. They just replace whatever is wrong with them, and flash it back to stock themselves.
I had to do a 14 day exchange to get this one. I just flashed a stock Rom.
Triangle away works now: resets the flash counter.
Flash away
Sent from my SGH-T999 using xda premium
I returned a HTC Sensation that was rooted. It was DOA and wouldn't turn on. Warranty sent me a new one and a box for the old one. Never heard from them so they probably just recycled it.
I had to replace my last phone (vibrant) twice under the 7.99 warranty due to small hardware failures (no gps lock on stock, accelerometer broke), and both times I just ODIN'd back to stock and sent it back. Never had an issue.
I did test after going back to stock that the issue still happened, just to confirm it wasn't root or a custom rom-only.
Frankly getting tired of people asking if it's ok to commit insurance fraud to root their phone.
People like that cost us all money in the long run
Sent from the current Heavy Weight Champ GALAXY SIII
ingenious247 said:
Frankly getting tired of people asking if it's ok to commit insurance fraud to root their phone.
People like that cost us all money in the long run
Sent from the current Heavy Weight Champ GALAXY SIII
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Blah blah blah... I'd bet money that if you hard brick your phone by accident, or find other hardware defects, you'll be going straight to the T-Mobile store. No matter what you say on the internet.
sn0warmy said:
Blah blah blah... I'd bet money that if you hard brick your phone by accident, or find other hardware defects, you'll be going straight to the T-Mobile store. No matter what you say on the internet.
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First of all, if I find Hardware defects, that is not insurance fraud so maybe you want to rethink your statement. And going to the T-Mobile store to return under warranty for a hardware defect is not filing an insurance claim.
Secondly, if I brick my phone on accident, that's my dumb fault. Which btw, I have never done, ever. And I've been rooting/flashing for years.
That's my point. Don't come to xda looking to start rooting/flashing and not know what you're doing just because you have insurance fraud as a 'safety net' for idiocy.
People who promote that kind of crap are just as bad as the people who actually do it.

Freezing a lot lately..

My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
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I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
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Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
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Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
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Click to collapse
He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
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Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
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Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.

How does Samsung feel about rooted phones?

I need to send my phone back to Samsung because they have a 1 year manufacturer warranty per Sprint. If I send them back a Stock but rooted phone will they notice/care? The repair is hardware related not software. I need to get half of the small little hooks that are compressed when the battery is inserted. My only though is they may want to wipe battery stats and when they go into Recovery and notice it's TWRP they might get pissy. Thoughts & experiences? Thanks.
Sent from my SPH-L710 using xda premium
I took mine to sprint fully rooted and on a custom ROM, because my LCD was fried.. They didn't care at all. I wouldn't worry about unrooting it and crap. Just send that bad boy in.
Sent from my SPH-L710
xbmoyx said:
I need to send my phone back to Samsung because they have a 1 year manufacturer warranty per Sprint. If I send them back a Stock but rooted phone will they notice/care? The repair is hardware related not software. I need to get half of the small little hooks that are compressed when the battery is inserted. My only though is they may want to wipe battery stats and when they go into Recovery and notice it's TWRP they might get pissy. Thoughts & experiences? Thanks.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
My initial thoughts are as follows:
Samsung bootloaders are unlocked by default and they have indicated that they will not lock them in the future. So I'd think they're more likely to forgive rooting when it comes to their 1-year warranty.
According to Samsung's warranty page, as long as the defects you have are in no way caused by custom ROMs or the rooting process, they should cover the repair. Unfortunately, they have the final say in what caused the damage to the phone and could say that the custom kernel fried whatever part is malfunctioning. I seriously doubt that they'd do that, but it all depends on which service person you get and how good/bad their Monday has been. I'd say it'd be best to triangle-away the flash counter and to restore the stock recovery/rom. As always, qbking77 has a great video on how to unroot, so check it out.
I dont know. Samsung would probably be more "aware" of your phones root state compared to sprint. If its something simple like bad USB port, or burnt pixels, I doubt they would care. If your phones O.S. is jacked or you hard brick your phone, likely they will notice. You can avoid these problems if you install triangle away and have it automatically clear your bootloader every time you boot your device.
Remember,
You are taking a risk when you root your phone. Sometimes you will get a service rep who doesn't know anything about rooting and/or could care less....sometimes you will get an XDA Member service rep pissed you are raising their premium, it all depends.
Thanks everyone for your responses! Awesome I'm glad Samsung is open minded with this matter. Yes there is no way my hardware issue is ROM/Software related so I'm hoping they won't care. I'm still going to flash the stock MB1 ROM and use the paid SuperUser app to hide the icon in the app drawer before sending it out just in case. Thanks everyone!
Sent from my SPH-L710 using xda premium
xbmoyx said:
Thanks everyone for your responses! Awesome I'm glad Samsung is open minded with this matter. Yes there is no way my hardware issue is ROM/Software related so I'm hoping they won't care. I'm still going to flash the stock MB1 ROM and use the paid SuperUser app to hide the icon in the app drawer before sending it out just in case. Thanks everyone!
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Click to collapse
What happens after you sent your device to Samsung.... Please let me know....nothing personal just curious to see what their reaction is
tasnim_tamim said:
What happens after you sent your device to Samsung.... Please let me know....nothing personal just curious to see what their reaction is
Click to expand...
Click to collapse
This thread is 3 years old, they probably won't answer.
Sent from my SCH-I535 using Tapatalk
Droidriven said:
This thread is 3 years old, they probably won't answer.
Click to expand...
Click to collapse
Maybe Samsung didn't fixed it at all and they forgot their XDA password...

New to phone need help

So I got this phone with a warrenty. the at&t Rep took my old phomlne rooted and flashed. he said they didnt care. So with that said if I rooted my s3 do I really need to worry about the warrent? Or should I just root it anyways? I really want to root because I want to tether.
Sent from my SAMSUNG-SGH-I747 using xda premium
its surprising (and can i say unheard of?) that a carrier rep would take rooted device seeings how rooting voids the warranty. understand that you may possibly hear more back from your carrier about your device. also, i wouldn't expect this type of thing to happen again.
with that being said, i would root away
in the event you begin having hardware issues and need to return the device, it is easy to unroot and return to stock. there are a lot of great ROMs on XDA that offer tethering. Cheers
Yeah thats what I thought it was weird they wpuld just take it. But yeah I'm just going to root it thanks.
Also how do you root on stock?
And I have battery issues any help on that?
Sent from my SAMSUNG-SGH-I747 using xda premium
there's a link in my signature that you can check out. it gets you setup from start to finish.
as far as your battery life goes, there are many variables involved that determine how long it lasts. if you many or all of the packaged samsung apps turned on as well as the gps, wifi, etc, you will see less battery. adjust screen brightness and app sync times. i'm sure you know all this. have you checked out better battery stats to see what all is absorbing juice?
Well about Samsung stock apps. Your right they do take up most the battery...but since im rooting I will probably remove most of them. But the weird problem im having is when I unplug my phone after its been fully charged it drops to 98% and it just bugs me.
Sent from my SAMSUNG-SGH-I747 using xda premium
jayjayjoker2 said:
Well about Samsung stock apps. Your right they do take up most the battery...but since im rooting I will probably remove most of them. But the weird problem im having is when I unplug my phone after its been fully charged it drops to 98% and it just bugs me.
Click to expand...
Click to collapse
other stock features to disable are the motion and eye-tracking ones.
here's a link to an old i9300 thread by some dudes with the same issue. apparently its known and perhaps even intentional by samsung. i wouldnt know. i was only stock for the 5 minutes it took to root and flash a ROM
http://forum.xda-developers.com/showthread.php?t=1724489
jayjayjoker2 said:
Well about Samsung stock apps. Your right they do take up most the battery...but since im rooting I will probably remove most of them. But the weird problem im having is when I unplug my phone after its been fully charged it drops to 98% and it just bugs me.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
It's just reading battery level more accurately than you're used to. It doesn't charge to 100 and stay there. It gets there and lets it discharge to 95 or so and then charges it back up (if it's left on the charger after fully charging). Still says it's fully charged when you take it off and drops somewhat quickly to what it actually is.
Sent from my SAMSUNG-SGH-I747 using xda premium
xBeerdroiDx said:
its surprising (and can i say unheard of?) that a carrier rep would take rooted device seeings how rooting voids the warranty. understand that you may possibly hear more back from your carrier about your device. also, i wouldn't expect this type of thing to happen again.
with that being said, i would root away
in the event you begin having hardware issues and need to return the device, it is easy to unroot and return to stock. there are a lot of great ROMs on XDA that offer tethering. Cheers
Click to expand...
Click to collapse
I wanted to say that this was my previous phpne they took for in store credit
Sent from my SAMSUNG-SGH-I747 using xda premium
jayjayjoker2 said:
I wanted to say that this was my previous phpne they took for in store credit
Sent from my SAMSUNG-SGH-I747 using xda premium
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Click to collapse
If you got store credit then this was not a warranty or insurance replacement. So I am guessing the phone you traded was out of warranty then. In this case, they are probably just going to flash to stock anyway to ensure everything is erased and it starts fresh as refurbished. Or they will recycle it so rooted is no big deal.

T-Mobile stance on rooted phones?

Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk
Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
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Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
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Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3
I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.
Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.
beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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Click to collapse
thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
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I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.
i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession
I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.
wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
Click to expand...
Click to collapse
This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?

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