Kies 3 and Outlook Sync problem - Galaxy Note II Q&A, Help & Troubleshooting

I have just upgraded my note 2 to android 4.3, and Kies 3. I am not able to sync since this upgrade, and I get a message ( make outlook your default email client) It already is!. Has anyone got their Note 2 sync working with this setup, or is it just not possible anymore?
All replies would be most welcome.

rdann said:
I have just upgraded my note 2 to android 4.3, and Kies 3. I am not able to sync since this upgrade, and I get a message ( make outlook your default email client) It already is!. Has anyone got their Note 2 sync working with this setup, or is it just not possible anymore?
All replies would be most welcome.
Click to expand...
Click to collapse
If you mean sync with Kies i think almost nobody is using it and thats why you got no replies , i wish i could help you but i am not using Kies but you can search play store for an email or contact sync alternative if thats what you need .

Fygaroo said:
If you mean sync with Kies i think almost nobody is using it and thats why you got no replies , i wish i could help you but i am not using Kies but you can search play store for an email or contact sync alternative if thats what you need .
Click to expand...
Click to collapse
Kies was working perfectly up to the upgrade to version 3, I am sure their must be other people in a similar situation. If there really is no chance of getting it working again then I will look for an alternative or just change my phone which may be the best solution.

Changing a phone over such a small issue , anyway samsung doesn't make great software and your kies maybe bugged so try reinstaling it or going tru troubleshooting in the app.
Sent from my GT-N7100 using XDA Premium 4 mobile app

rdann said:
I have just upgraded my note 2 to android 4.3, and Kies 3. I am not able to sync since this upgrade, and I get a message ( make outlook your default email client) It already is!. Has anyone got their Note 2 sync working with this setup, or is it just not possible anymore?
All replies would be most welcome.
Click to expand...
Click to collapse
Seems to be a known problem. See this thread
Samsung Galaxy S 4 i9500, i9505, i9505G, i9506 > Galaxy S 4 Q&A, Help & Troubleshooting > [Q] Galaxy S4 + Android 4.3 + Kies 3 - No Outlook Sync
http://forum.xda-developers.com/showthread.php?t=2513671
I have this issue with my UK O2 stock GT-N7100 as I use Outlook app to manage hotmail spam folder and it no longer refreshes. Only change was update to 4.3.
I just bought a new laptop and did not buy a Samsung because of this sort of poor support.
Cheers
Tom
P.S. I switched to Aquamail using IMAP and deleted Outlook app.
My Note 2 to you

rdann said:
I have just upgraded my note 2 to android 4.3, and Kies 3. I am not able to sync since this upgrade, and I get a message ( make outlook your default email client) It already is!. Has anyone got their Note 2 sync working with this setup, or is it just not possible anymore?
All replies would be most welcome.
Click to expand...
Click to collapse
There have been some upgrades to Kies 3, and now it works perfectly, if you have not tried, do it now.

Related

GNex and Kies 2.0

Did anyone manage to make them work together? My kies stays in a loop saying connecting but nothing happens! I'm using windows 7 :-(
Sent from my Galaxy Nexus using xda premium
SweetPAIN225 said:
Did anyone manage to make them work together? My kies stays in a loop saying connecting but nothing happens! I'm using windows 7 :-(
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Galaxy Nexus, while a Samsung device, is not compatible with Samsung Kies. Galaxy Nexus runs on native android and not Samsung enhanced version of Android, this is the possible reason why.
SweetPAIN225 said:
Did anyone manage to make them work together? My kies stays in a loop saying connecting but nothing happens! I'm using windows 7 :-(
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I don't think you can use Kies with GN
That daft cause they have it in the support for thp phone on there web site
Infra said:
I don't think you can use Kies with GN
Click to expand...
Click to collapse
I think a more appropriate response is "WHY WOULD YOU WANT TO!!?!?!?"
No but seriously Kies is terrible software and you can accomplish everything Kies claims to do pretty easily on your own. All your contacts are saved to your SIM and GMail already and music is pretty easy to transfer.
KIES is the worst software ever. I can't imagine even one reason to use it.
I agree the old one really was bad but the new one that you can connect through wifi works great !!
JDaSilva said:
I think a more appropriate response is "WHY WOULD YOU WANT TO!!?!?!?"
No but seriously Kies is terrible software and you can accomplish everything Kies claims to do pretty easily on your own. All your contacts are saved to your SIM and GMail already and music is pretty easy to transfer.
Click to expand...
Click to collapse
Because all of my contacts are in my older phone memory (not SIM), and synced with Outlook. I tried to use Google contacts but this is crap. Want to sync my Nexus contacts with Outlook. Is there another way to this instead of using Kies ?
pdcsq said:
Because all of my contacts are in my older phone memory (not SIM), and synced with Outlook. I tried to use Google contacts but this is crap. Want to sync my Nexus contacts with Outlook. Is there another way to this instead of using Kies ?
Click to expand...
Click to collapse
Try exporting all contacts as .csv / .vcf
then importing using Google contacts
momomok said:
Try exporting all contacts as .csv / .vcf
then importing using Google contacts
Click to expand...
Click to collapse
Thanks. I will give this a try. Problem is Google keeps messing my contacts by adding email addresses I use to my contact list even when I don't want to. Then it arbitrarily decides to merge with existing contacts, giving priority to its own formatting instead of mine.
I'm so fed up with this that I'm currently doing a major clean up of this.
pdcsq said:
Thanks. I will give this a try. Problem is Google keeps messing my contacts by adding email addresses I use to my contact list even when I don't want to. Then it arbitrarily decides to merge with existing contacts, giving priority to its own formatting instead of mine.
I'm so fed up with this that I'm currently doing a major clean up of this.
Click to expand...
Click to collapse
When creating my xda account, I watch the introductory video, had a good laugh§ I now also have the confirmation I'm a noob. I solved my problem of Google arbitrarily creating entries in my contact list : I just had to go in the parameters to prevent it doing so.
Now I still have a problem : when I want to sync my Nexus to my Google account, it seems priority is given to the Nexus contacts (empty list) instead of my up to date list in Google. When I sync my 148 contacts, 53 get deleted from Google. Trying to figure out how to set priority.
EDIT : problem solved, but I don't know how. All 148 contacts now appear in the phone. It did an update by itself. Seems that if I force sync, I lose contacts, if I do nothing, everything's OK. Go figure ....

Facebook sync and notification

Hi everyone,
When i bought the gn facebook notifications worked. Now i don t know why but since 2 days i cant receive notifications and i noticed that adding a facebook account to account and sync doesn t work to.
So why it worked and now suddendly not ? Anyone is experiencing it too? Any explanation?
Thank you all and happy new year
Sent from my Galaxy Nexus using XDA App
Logout and log back in and redo the settings
Sent from my Galaxy Nexus
jendrassik said:
Hi everyone,
When i bought the gn facebook notifications worked. Now i don t know why but since 2 days i cant receive notifications and i noticed that adding a facebook account to account and sync doesn t work to.
So why it worked and now suddendly not ? Anyone is experiencing it too? Any explanation?
Thank you all and happy new year
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
The current Facebook doesn't support syncing yet regarding Android ICS 4.0 and later.
You will have to wait 'till FB developes a new app or check one of the ROMS out there, somebody (maybe it was for SGS1 ICS) has made it so that syncing works in ICS, but that's modding and not officially through FB.
Notifications work fine, it is only contact sync that doesn't work 'out the box'
works fine with custom rom

Exchange Version on Galaxy Note 2

Hi
I was running the changed (No security setting enforcement) email/exchange apps on my Galaxy S2 connecting to a Lotus Notes Traveler without any problems.
After upgrading to the Note 2, I dicovered, that I cannot setup my traveler account anymore. Neither with the stock email app, not with the changed one from the S3 rom.
It says, that either my server details are wrong or the protocol version is not supported. I am thinking of protocol version, since when I change my password, it says password is wrong.
I tried copying the old Email.apk and Exchange.apk from the S2 without success. It wont even start on the Note2.
Two questions pop into my mind:
1. I saw in the forum, that HTC Sence users can enable debugging for the email app. Can we also do that?
2. Any chance, someone has a working Email.apk and Exchange.apk from another rom without security restrictions?
Thanks in advance
You could get "Enhanced Email" from the play store and try that, I used it for a while until a problem I was having got resolved when I changed email hosts. It's pretty much a stock email client, with benefits.
Sent from my GT-N7100 using Tapatalk 2
I used this to patch the APKs on the Note 2, working fine for me: http://forum.xda-developers.com/showthread.php?t=1117452
Sent from my GT-N7100 using Tapatalk 2
thanks for the replies. enhanced mail doesnt work. it wouldnt let me enter an url like this: serverdns/servlet/traveler
the patch did work, but i get the same message as with the S3 email.apk
the protocol version is not supported.
with the S2 email.apk it worked. any possibility to get a detailed log from the app trying to connect?
Hi.
Did you manage to resolve this? I ask because I also need to connect to a Lotus Traveler server (Version: 8.5.3.3 Build 201209151353) via Exchange on my Galaxy Note 2 4G. I can do it fine on my Nexus 7 with no issues, but get the same error as you on the Note2.
Any solutions to post?
nope. unfortunately not.
i am getting a galaxy note 10 these days. lets see what the exchage app says there
Does anyone know ...
Does anyone know what causes these ActiveSync issues between the Android mobile device and the Traveler servers? Is it a Traveler server issue, Android OS issue, or an Android email app issue?
I am able to access my Lotus Notes corporate mail using an Exchange ActiveSync account on my iPad configured to point to a Traveler server. I haven't had any problems in 2 years of running this on my iPad. But, the Android experience has been unreliable at best including ghost syncs, lost mail that takes time to re-sync, battery drain while it spins. On my Galaxy Note 2, it seems to be an Android issue since I have no trouble on iOS, but, I'm not certain.
If anyone far smarter than me would mind explaining whats and whys, that would be appreciated.

[Q] Email app - Retrieving account information

Hi All,
Recently I update my Galaxy Note-II s Stock ROM to Android 4.3.
After update, I configured my E-Mail App with Microsoft's Outlook email in Exchange Push Mode.
Now I am not able to send any mail. Whenever I click Send button I get a notification "Retrieving account information" but nothing happens.
But I am able to retrieve mails.
Anyone facing same issue got resolved, please help.
Kannan.Balasubramanian said:
Hi All,
Recently I update my Galaxy Note-II s Stock ROM to Android 4.3.
After update, I configured my E-Mail App with Microsoft's Outlook email in Exchange Push Mode.
Now I am not able to send any mail. Whenever I click Send button I get a notification "Retrieving account information" but nothing happens.
But I am able to retrieve mails.
Anyone facing same issue got resolved, please help.
Click to expand...
Click to collapse
i have the same issue with SGH-T889 after upgrade to Android version 4.3
any help
my dad is having the same issue with his note 2 (verizon) when he updated to 4.3..I'll keep following this to see if anyone has more information...it seems to be on multiple email servers...and due to this update
brsingr said:
my dad is having the same issue with his note 2 (verizon) when he updated to 4.3..I'll keep following this to see if anyone has more information...it seems to be on multiple email servers...and due to this update
Click to expand...
Click to collapse
Same thing is happening to me as well. We are using Zimbra for my company's email system. I'm on a Sprint Note 2 on 4.3 stock and no root. Funniest thing it was working after the 4.3 update but for some reason it stopped working as of today.
brsingr said:
my dad is having the same issue with his note 2 (verizon) when he updated to 4.3..I'll keep following this to see if anyone has more information...it seems to be on multiple email servers...and due to this update
Click to expand...
Click to collapse
Same here on my ATT Note 2.
well, so far based on the fact there are reports coming from at least 3 cell providers that its the update causing it lol, wonder is samsung will say anything
i have found a workaround.
http://www.androidpolice.com/2013/1...4-4-with-gmail-style-ui-and-a-slide-out-menu/
you have to install the email app and also the exchange app.
and do not use the stock email app. but use this one
hope this helps
Hello,
the same problem here with an GT-I9505 (Samsung Galaxy S4).
Are there any solutions right now?
I don't want to downgrade it with the posted workaround because I want to use the phone as all others in the world. Buy it, install it, use it. Sometimes upgrade it and nothing more.
Particularly I don't want to hack anything on that phone because we have much phones in our company so we do not have time to fix those bugs manually.
ermond said:
i have found a workaround.
http://www.androidpolice.com/2013/1...4-4-with-gmail-style-ui-and-a-slide-out-menu/
you have to install the email app and also the exchange app.
and do not use the stock email app. but use this one
hope this helps
Click to expand...
Click to collapse
The workaround works, but that email app sucks.
Resolution
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
reply
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
I've tried it, but it didn't work for me. Is there anything else I can try?
Grtz, Marc
Up ! can someone help us ?
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
Hello. I have also encountered this issue with my Outlook.com email account following the 4.3 update. I can confirm that Sandesh's solution with replying to an invitation has solved the problem for me. Thanks!
What I went through to solve this.
I have the same device on the same network and this worked for me. You must have someone send you the appointment on the affected exchange account. In other-words, if you have a corporate account have someone else at that company send you the appointment, accept it and you should be off and running.
I had a running ticket open with Samsung and we tried all sorts of things.
For example.
We restarted the phone
Performed a soft reboot, that is just pull the battery while the phone is on.
reset cached data. **** Warning you will loose account setup information ****"
Click on Settings
Application Manager
Swipe left until "All" applications are showing
Click on Exchange Services
Click on Clear data
now re-input your account information​
Reset all Email accounts:
Click on Settings
Application Manager
Swipe left until "All" applications are showing
Click on Email
Click on Clear data
now re-input your account information​
Suggested actions - Factory reset. Backup your data first.
Re-flash device at Best Buy (Samsung experience department) Backup your data first.
I think that covers it all.
Sideband Samurai
Solved
Nice solution not logical but nice!
Thank you very much...
THANKS!!!!!!!!!!!!!!!!!!
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
It works! I was so sick of using Android email v4.3. It was POS and often stuck my outgoing msgs in the outbox for days without me knowing. And it often was super delayed in pushing incoming msgs. Then it does not allow you to auto bcc to yourself by default. POS POS POS.
Heck, you can call Samsung and tell them to send you an appointment if you don't have access to a corporate account. It also works if I forward the message to my other screwed-up accounts. I think I'll keep those emails / appointments and reuse them for future problems.:good:
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
i will look silly, but how to send an appointment ? I use exchange for the mail only, so I don't know how to send an apointment from my smartphone
thnak you
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
Also works for Galaxy S5 with Android 4.4.2
Corne
Samsung Note II
I had someone send me an appointment from outside of my messaging system and after I Accepted that appointment I was able to create new messages and Send them. I no longer get the popup message of "Retrieving account information" on messages trying to be sent.
Sure is a big bug for Samsung.
Old thread but still a problem... had it with Android 5.0.1 on my S4 and with an S6 port on the S4. Sending an appointment did not help (anymore).
I had really trouble finding the problem...: I use a Kerio Connect Server for my mails, contacts and calendar. It works as a Exchange Server and syncs via Active sync /exchange protocol. But in the protocol version 14.0. I had to force the server to use the active sync protocol 12.1. Then it was possible to answer the appointment. And everything works... Before the mobile and/or server copied the event in the local calendar, but deleted the email and did not send it...
Hopefully nobody else has this issue, otherwise here is the fix:
http://kb.kerio.com/product/kerio-connect/email-clients/activesync/setting-a-compatible-exchange-activesync-version-for-specific-mobile-devices-1799.html

[Q] sync error after kitkat

I have a sync error on my samsung account after the stock kitkat upgrade.
I am in the uk but the note 8 was originally bought in the USA.
At the bottom of the 'samsung account' screen it says "Sync is currently experiencing problems. It will be back shortly."
It has been about 24 hours now.
Has anybody had this problem and is there a solution or will it mend itself.
Many Thanks
Same issue,
Just upgraded to kitkat on my n7100 Note 2 and I've got the same problem. I'll let you know if I find a solution.
So far factory reset has done nothing. Adding a new Samsung account didn't help either. The new account synced fine but not the old one.
I hope this doesn't mean the old account with all my data in it is somehow corrupted.
Question Gungo- If you look at your Google account, is that syncing? I've just checked and mine isn't. So it isn't just a Samsung problem. Puts my data loss fears at bay at least.
Factory reset didn't work for me either. I think Gmail is working for me but I will check when I get home.
My Samsung account is fine because it still all works on my note 2.
Sent from my GT-N7100 using Tapatalk
gungo said:
Factory reset didn't work for me either. I think Gmail is working for me but I will check when I get home.
My Samsung account is fine because it still all works on my note 2.
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
Happened to me a lot on my S2 but usually ended up sorting itself out. Try turning off sync in the settings and then turning it back on. Also try unchecking the app in account settings and then checking it again. May or may not work but worth a shot, I think that's what I did when this happened to me last time.
root using towelroot and download nobloat freed off the play store and get rid of verizon's dumb back up assistant plus! that's what i had to do if you don't want to root then you go onto your verizon account page and disable it then enable google to do your back ups. there is a really good tutorial for this on google.
Hey OP, any luck with our suggestions? Have you managed to resolve the issue?
No luck so far. I have been away so I haven't had much chance to try.
I have tried switching account on and off, deleting account and reinstalling, and a hard reset.
I will try and go the Samsung support route again when I get home, but they never called back last time.
By the way mine is not a Verizon device.
Sent from my GT-N7100 using Tapatalk
Finally sorted itself.
When I switched my note 8 on this morning there was something about security in the notifications. I clicked ok, then checked my Samsung account and it all synced.
Sent from my GT-N5110 using Tapatalk

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