[Q] Faulty screen or connector? - Galaxy Note II Q&A, Help & Troubleshooting

Crashed my bike last week and after this the screen on my note 2 wouldn't turn on, the buttons lit up and it received texts and FB messages.
Gave it to a repair shop the same day, in shop I saw him check the display flex cable and it was normal. He tried it with multiple screens and it wouldn't power on.
Got it back and at home, using the MHL cable I can work the phone through my TV, the touch still works as does the SPen.
The screen doesn't have any visible crack so I assume it's still fine.
When I crashed the phone was compressed on it's left side (pretty sure, could be right side). I found a post here suggesting the screen connector could have come off the motherboard, what do you guys think?
Video showing most of this.
you tube.com/watch?v=ZVGE6rKECec

Related

Touch still unresponsive after digitizer replaced

About 2 weeks ago my touch function stopped responding. I was away from the night and it died shortly after and I did not have my charger. The next day once I got it charged up, I powered it on and was able to get a few minutes of working touch sense... then the touch died completely. I opened it up to make sure all of the cables were intact- Everything inside looked perfect except for the little latch that holds down on the digitizer cable was broken off, but that was already like that for a while and everything was still working.) After some fiddleing and no luck, I decided I probably just need to get a new digitizer--- It would be easy to disassemble because my lcd and digitizer were both oem from a drop in the potty a few minths back, which only affected the screen. So today the digitizer came in and I replaced it- NO LUCK! Every once in a while I get a tiny spark of scroll functionality or the bottom of the screen while in landscape mode becomes touchable for a few seconds, but otherwise dead.
Does anyone know what the problem could be since I have already replaced the digitizer???
Right now I am only able too hook up my internet sharing and etc. through MyMobiler.
Thanks

Display replacement.. Any bootloader protection??

Hi there guys,
I've just completed a complete display replacement for an HTC One X of a friend of mine. Disassembled the phone perfectly, the phone was powered on. Replaced the new display, connected the digitizer, powered on, voilĂ  the screen worked perfectly while disassembled. Before putting the whole phone back into the white housing, I powered off the phone.
Reassembled the white casing, the phone was just like new, not even a scratch on it! (took me 2 hours!!). Now the problem: when I turned it back on at the HTC logo, it disappeared, the display wouldn't turn on anymore. Phone connected to the wifi, downloaded a couple of emails, even received a phone call, but the display was turning on!!! LED was operating fine, audio and usb as well, and also the wifi/3g antennas.
Disassembled the phone again, connected the old (broken glass) screen, and it doesn't turn on as well, not even with the old one!
What you could have happened?? The new display is original HTC, I wonder if the bootloader has some sort of protection: before turning it off then on everything was working fine!
Any ideas???
Thanks
DomFel said:
Hi there guys,
I've just completed a complete display replacement for an HTC One X of a friend of mine. Disassembled the phone perfectly, the phone was powered on. Replaced the new display, connected the digitizer, powered on, voilĂ  the screen worked perfectly while disassembled. Before putting the whole phone back into the white housing, I powered off the phone.
Reassembled the white casing, the phone was just like new, not even a scratch on it! (took me 2 hours!!). Now the problem: when I turned it back on at the HTC logo, it disappeared, the display wouldn't turn on anymore. Phone connected to the wifi, downloaded a couple of emails, even received a phone call, but the display was turning on!!! LED was operating fine, audio and usb as well, and also the wifi/3g antennas.
Disassembled the phone again, connected the old (broken glass) screen, and it doesn't turn on as well, not even with the old one!
What you could have happened?? The new display is original HTC, I wonder if the bootloader has some sort of protection: before turning it off then on everything was working fine!
Any ideas???
Thanks
Click to expand...
Click to collapse
no bootloader protection maybe you broke the cable between the mainboard and display!
Thant said:
no bootloader protection maybe you broke the cable between the mainboard and display!
Click to expand...
Click to collapse
Can't be: that cable is hard connected to the display, so every display has its own one. Even the broken display, when taking apart the phone, worked fine, and I didn't even touch its cable after that.. It's weird that even the old display doesn't work anymore!
Any Solution yet?
Have the same Problem here with a One X. Before the Replacement ( took 2 hours carefully worked.. ), the Touchscreen didn't react on Touch at the Middle of the Screen, now I have Coloured Strips on the Right Side of the Screen from Top to Bottom until the half of the Screen.
On the left Side it is Black but to the Middle more Grey, then a Line from Top to Bottom in Yellow and then the Coloured Stripes.
Sorry for my bad English, i'm long out of School and feel sad about the lost of this Beautiful Phones. :crying:

Damaged touchscreen - can the rest be salvaged?

Hi everyone.
After a sudden heavy rain, I got some water in my Gnex. I tried the old bag of rice trick, only to find out the USB port was not functioning any more, neither for PC connectivity, nor for charging.
Following the advice of a person I no longer consider my friend, I tried spraying some Isoprpyl Alcohol in the USB port. It did get it to work correctly, but it damaged the digitizer, meaning I get random touches on the lower part of the screen (where the Back, Home and Recent apps buttons are).
I took the phone to a service centre where they tried to clean it, but the issue remains. I'll go there today with my wife's phone to see if it's indeed a touchscreen issue or a motherboard issue. I'm not sure if I want to invest in a new screen (over $100 + maybe a new back cover since the current one has quite a few scratches and cracks) and I'm thinking of maybe upgrading to a Nexus 5 or Xperia Z (the latter being waterproof).
The question now would be, could I do something with the hardware? Like, root it, connect it to my wifi and use it as a web server, or connect it to my TV through an MHL adapter and get a "smart TV". Can I get it to ignore touches on the screen completely, and only accept an OTG/bluetooth mouse input?
Any idea is welcome
vladk2k said:
Hi everyone.
After a sudden heavy rain, I got some water in my Gnex. I tried the old bag of rice trick, only to find out the USB port was not functioning any more, neither for PC connectivity, nor for charging.
Following the advice of a person I no longer consider my friend, I tried spraying some Isoprpyl Alcohol in the USB port. It did get it to work correctly, but it damaged the digitizer, meaning I get random touches on the lower part of the screen (where the Back, Home and Recent apps buttons are).
I took the phone to a service centre where they tried to clean it, but the issue remains. I'll go there today with my wife's phone to see if it's indeed a touchscreen issue or a motherboard issue. I'm not sure if I want to invest in a new screen (over $100 + maybe a new back cover since the current one has quite a few scratches and cracks) and I'm thinking of maybe upgrading to a Nexus 5 or Xperia Z (the latter being waterproof).
The question now would be, could I do something with the hardware? Like, root it, connect it to my wifi and use it as a web server, or connect it to my TV through an MHL adapter and get a "smart TV". Can I get it to ignore touches on the screen completely, and only accept an OTG/bluetooth mouse input?
Any idea is welcome
Click to expand...
Click to collapse
One day I got caught in a storm having my Gnex in my pocket. Vacuum and rice tricks didn't work completely, as the phone was working properly besides recognizing the sim card (Mboard issue). What I did was buy a broken screen nexus off of Ebay, and exchanged the screens.
Now I have a fully working mobile phone, plus an MHL connected - XBMC enabled smart TV box, connected with bluetooth mouse/keyboard.
Question: Why would you need to ignore touches on the screen?
As I said, after spraying the USB port with isopropyl alcohol, it appears to have touches all over the bottom part of the screen, as if someone was constantly keeping 3-4 finger and touching away at the soft buttons. Cleaning the phone in a service centre did not help.
vladk2k said:
As I said, after spraying the USB port with isopropyl alcohol, it appears to have touches all over the bottom part of the screen, as if someone was constantly keeping 3-4 finger and touching away at the soft buttons. Cleaning the phone in a service centre did not help.
Click to expand...
Click to collapse
Sorry, I missed that info. Try searching for 'touch blocker' in Google Play. Don't know if that would work on a Gnex though.
Another (hardcore) idea would be to disconnect the screen altogether.

Screen troubles after a tumble

The screen didn't break but after it fell it did look like the bottom left hand corner was visible darker than the rest of the screen. Today, almost a week after the initial tumble I decide to see if restarting it would fix the problem and it did but it lead to bigger problems. Now if the screen turns off for any reason it stays off until I do a hard reset by holding the power button for 10 seconds. When I try and turn it back on the captive buttons light up but nothing else happens. When the screen is on after a hard reset I'm unable to adjust the brightness level when I pull down the top.
How likely is it that the LCD ribbon came loose? It seemed like there were issues with it before.
I'm at a complete loss for what could be wrong with it. Any advice for recommendations would be greatly appreciated.
I'm really hoping I don't need any major repairs or even a new tablet because I can't afford much of anything.
My grandson recently had a tantrum and threw down my tablet. Afterwards the screen was flickering so I decided to restart it to see if that would fix it. The screen never came back on although I could hear it start up sounds and the capacitive buttons would light up. To make the story short, i contacted Samsung and they said it would be a standard $200 repair fee unless they found a loose cable. Today my credit card was charged $59 dollars by Samsung. I guess it was just the loose cable. Note that they sent me a prepaid UPS label to send it back to them and they are shipping it back to me all within that $59 charge. Well worth it for a great tablet.
Sent from my SM-T800 using Tapatalk
You got to remove the back and disconnect the lcd and battery cables and reconnect them after 10 seconds and all should be good. This happened to me after I got the screen of death. I dropped it and the screen did it again. So I just disconnected them both, reconnected, and everything works fine.
bh87771 said:
You got to remove the back and disconnect the lcd and battery cables and reconnect them after 10 seconds and all should be good. This happened to me after I got the screen of death. I dropped it and the screen did it again. So I just disconnected them both, reconnected, and everything works fine.
Click to expand...
Click to collapse
Can you recommend any guides & kits that I can purchase from amazon to help me take the tablet a part?
YouTube it. It is real easy removing the back, patience is needed.
Yes go to youtube for the disassembly videos. I bought a generic repair kit from ifixit for the tools. Though guitar picks can also work well.
Basically when you drop it a cable gets loose. You just have to disconnect and reconnect it.
Mine was very clearly only half connected (not in the picture which is from when I replaced the battery). I also disconnected and reconnected the battery and lcd connectors to make sure. But the loose cable was on the top left and didn't seem to be one of those. Just reseat them all to be sure.
There is another thread on here about disassembly which has pictures that I used as reference.
I've had mine apart twice. Once when I dropped it and once when I replaced the battery for poor battery performance (this really was sooo worth it).
I just received a used Note today and was about to initiate a return because the screen was completely dark but the rest of the tablet seemed to be working, including touch. Removed the back, reseated the ribbon cable, and everything's good now.
Strange start to my experience with this tablet.

ZenFone 2 stuck in Asus Cover Mode with no haptic feedback after dropping on floor

I'm adding this thread to document my recent findings, in hopes that it may help others recover from similar issues.
I dropped my ZenFone 2 (ZE551ML) on the kitchen floor the other day. When I picked it up, it was stuck in Asus Cover Mode, even though I don't have an Asus Cover. I was unable to get into the phone, so I forced a hard-reboot. After playing with it for a few minutes, I was able to get the home screen, though Cover Mode would intermittently kick on and off every few seconds. I got into the settings and disabled Cover Mode, but I soon realized that I had lost vibrate and haptic feedback functionality.
I took apart the phone to inspect for internal damage, and I noticed a small hairline crack on the flex cable connector that resides on the charger port board (see attached photo for details). The now-broken connector allowed the flex cable to shift laterally from its original position, leading to connectivity issues and causing the problems noted above. I was able to temporarily fix it by disconnecting the flex cable and reconnecting it to its intended position. As a permanent fix, I ordered a new charger port board from a vendor on AliExpress that ran me about $5 USD. I just installed it yesterday, and it seems to work as well as the original.
ospatch said:
I'm adding this thread to document my recent findings, in hopes that it may help others recover from similar issues.
I dropped my ZenFone 2 (ZE551ML) on the kitchen floor the other day. When I picked it up, it was stuck in Asus Cover Mode, even though I don't have an Asus Cover. I was unable to get into the phone, so I forced a hard-reboot. After playing with it for a few minutes, I was able to get the home screen, though Cover Mode would intermittently kick on and off every few seconds. I got into the settings and disabled Cover Mode, but I soon realized that I had lost vibrate and haptic feedback functionality.
I took apart the phone to inspect for internal damage, and I noticed a small hairline crack on the flex cable connector that resides on the charger port board (see attached photo for details). The now-broken connector allowed the flex cable to shift laterally from its original position, leading to connectivity issues and causing the problems noted above. I was able to temporarily fix it by disconnecting the flex cable and reconnecting it to its intended position. As a permanent fix, I ordered a new charger port board from a vendor on AliExpress that ran me about $5 USD. I just installed it yesterday, and it seems to work as well as the original.
Click to expand...
Click to collapse
May I know how you played with your phone to go to the homescreen? I had the same situation but mine is vibrating. I'm just stucked on cover mode.
I hit it against me hands a few times. It seemed to be enough to allow intermittent access to the home screen and settings.
If your device is still under warranty, my recommendation for you is to let Asus repair it. I purchased my ZenFone with a broken screen and repaired it, so I have no warranty coverage. That said, I'd be willing to bet that you can't fix this without taking the phone apart. If I were you, I'd open up the phone, disconnect the battery from the motherboard and the flex cable, antenna, and vibrator from the charge port board, and inspect for damage. If everything looks good, reconnect everything, reassemble it, and try it out.
ospatch said:
I'm adding this thread to document my recent findings, in hopes that it may help others recover from similar issues.
I dropped my ZenFone 2 (ZE551ML) on the kitchen floor the other day. When I picked it up, it was stuck in Asus Cover Mode, even though I don't have an Asus Cover. I was unable to get into the phone, so I forced a hard-reboot. After playing with it for a few minutes, I was able to get the home screen, though Cover Mode would intermittently kick on and off every few seconds. I got into the settings and disabled Cover Mode, but I soon realized that I had lost vibrate and haptic feedback functionality.
I took apart the phone to inspect for internal damage, and I noticed a small hairline crack on the flex cable connector that resides on the charger port board (see attached photo for details). The now-broken connector allowed the flex cable to shift laterally from its original position, leading to connectivity issues and causing the problems noted above. I was able to temporarily fix it by disconnecting the flex cable and reconnecting it to its intended position. As a permanent fix, I ordered a new charger port board from a vendor on AliExpress that ran me about $5 USD. I just installed it yesterday, and it seems to work as well as the original.
Click to expand...
Click to collapse
i had the same problem, did what you did and got the same result!
thanks for sharing info!
ben.anter said:
i had the same problem, did what you did and got the same result!
thanks for sharing info!
Click to expand...
Click to collapse
Glad I could help!
I got the same problem this morning. Tried the strong magnet mtd recommended in the asus forum but it didn't help. In the end, I found that by removing the cover, and then using your finger to flick on the magnet sensor (near the back button, bottom left of screen) works! After exiting the cover mode, quickly go to settings to disable it.
Thanks a lot
I had a similar problem , but my connector have gotten wet, and wasn't broken. When i cleaned it, the mobile got out from cover mode

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