[Q] sgh-m919 imei null or hardware issue? - T-Mobile Samsung Galaxy S 4

hi there, i have an sgh-m919 which is 4months old. it worked fine for the first 3 then one night without warning, the cell-signal indicator turned into a circle with a line through it, indicating no carrier.
did some looking, seems that the imei is now reading as unknown (i did not try to root or do anything to it for this to occur). this is not a stolen device and the people i bought it from can't help.
after perusing your excellent help/forums, i tried rooting, reflashing stock tmobile, triangle-away, u name it, same result- imei unknown, circle with line through it.
i am wondering if i have a hardware fault which is causing this because of the many things i have tried, none seem to change this one issue. Note that when i press the codes to go into service mode, the screen shows a blank service mode, as opposed to a menu which is what is supposed to be there. So i am really puzzled if this is a hardware fault which is disallowing the drivers or whatever to initialise?
my question is- is there some diagnostic i can run which will interrogate the hardware and report if there is a failure? i would like to keep the phone stock samsung tmobile as opposed to rooting etc.
any assistance would be appreciated
thanks
Greg

rookoorarr said:
hi there, i have an sgh-m919 which is 4months old. it worked fine for the first 3 then one night without warning, the cell-signal indicator turned into a circle with a line through it, indicating no carrier.
did some looking, seems that the imei is now reading as unknown (i did not try to root or do anything to it for this to occur). this is not a stolen device and the people i bought it from can't help.
after perusing your excellent help/forums, i tried rooting, reflashing stock tmobile, triangle-away, u name it, same result- imei unknown, circle with line through it.
i am wondering if i have a hardware fault which is causing this because of the many things i have tried, none seem to change this one issue. Note that when i press the codes to go into service mode, the screen shows a blank service mode, as opposed to a menu which is what is supposed to be there. So i am really puzzled if this is a hardware fault which is disallowing the drivers or whatever to initialise?
my question is- is there some diagnostic i can run which will interrogate the hardware and report if there is a failure? i would like to keep the phone stock samsung tmobile as opposed to rooting etc.
any assistance would be appreciated
thanks
Greg
Click to expand...
Click to collapse
Did you buy it from a store? If so take it back to the store and demand they give you a new one.
Did you buy it from a person selling it second hand? If so they screwed you over. They sold you the phone then reported it stolen later and got themselves a brand new on on a warrenty claim. As soon as they report their current one stolen T Mobile blacklists the IMEI. Call the cops on them. Call the warrenty company too any let them know that a fraudlent claim was filed.

Skipjacks said:
Did you buy it from a store? If so take it back to the store and demand they give you a new one.
Did you buy it from a person selling it second hand? If so they screwed you over. They sold you the phone then reported it stolen later and got themselves a brand new on on a warrenty claim. As soon as they report their current one stolen T Mobile blacklists the IMEI. Call the cops on them. Call the warrenty company too any let them know that a fraudlent claim was filed.
Click to expand...
Click to collapse
hi, thanks for your reply.
yes i bought it from a store and when i took it to them for service, it just sat there for 2 weeks before i pulled it back. they did not work on it and when i diagnosed the imei problem, they replied that this has never happened to them before so i doubt they are capable of repairing this anyway.
based on your suggestion that the imei is blacklisted- if this is true, how come the issue doesn't go away temporarily when i flash to oem without a sim installed? the phone does not go onto the network at all- it shows that circle upon boot. i am thinking that if the imei was indeed blocked, it would allow the phone to go online to the carrier and then report it as unknown.
the issue seems to be that either the nv has been corrupted (which i am guessing would be rewritten over with a fresh one when flashed) or there is some hardware fault (such as the cell radio) which is causing this.
the phone works great on wifi, all apps work fine, everything seems normal except for the cellular/mobile ability.
that's why i am asking if there is a hardware diagnostic i can run to verify or deny this is the problem.
thanks
Greg

rookoorarr said:
hi, thanks for your reply.
yes i bought it from a store and when i took it to them for service, it just sat there for 2 weeks before i pulled it back. they did not work on it and when i diagnosed the imei problem, they replied that this has never happened to them before so i doubt they are capable of repairing this anyway.
based on your suggestion that the imei is blacklisted- if this is true, how come the issue doesn't go away temporarily when i flash to oem without a sim installed? the phone does not go onto the network at all- it shows that circle upon boot. i am thinking that if the imei was indeed blocked, it would allow the phone to go online to the carrier and then report it as unknown.
the issue seems to be that either the nv has been corrupted (which i am guessing would be rewritten over with a fresh one when flashed) or there is some hardware fault (such as the cell radio) which is causing this.
the phone works great on wifi, all apps work fine, everything seems normal except for the cellular/mobile ability.
that's why i am asking if there is a hardware diagnostic i can run to verify or deny this is the problem.
thanks
Greg
Click to expand...
Click to collapse
If you bought it from a store brand new then the imei is not likely the issue. At least not because its been blacklisted.
Again though, you bought it from a store. Its 4 months old and it broke. Take it back and tell them to give you a new one. What country are you in? Some countries have much stronger consumer protection rules.
Sent from my GT-P5110 using Tapatalk

I'm in Trinidad, West Indies (the Caribbean)
I have contacted t-mobile who says they can't help because I'm not a t-mobile customer and the people I bought it from are useless when it comes to service. They gave only a 30 day warranty so it's out.
Last resort, have contacted samsung, awaiting reply
Thanks
Greg
Sent from my SGH-M919 using xda app-developers app

rookoorarr said:
I'm in Trinidad, West Indies (the Caribbean)
I have contacted t-mobile who says they can't help because I'm not a t-mobile customer and the people I bought it from are useless when it comes to service. They gave only a 30 day warranty so it's out.
Last resort, have contacted samsung, awaiting reply
Thanks
Greg
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Have you pulled out the battery and looked on the back and checked the IMEI there to see if its blacklisted? If it isn't then you can push it back into the phone, I had the problem on my old s3 and I would think that the solution would be the same to fix it.
Sent from my GT-I9505G using XDA Premium 4 mobile app

I have the imei from the sticker under the battery but don't know the site to check for blacklisted imei's; guess I'll google it
I also don't know how to push it back onto the phone: all the free apps I tried don't work. The service menu is also blank.
Greg
Sent from my SGH-M919 using xda app-developers app

Yeah it sounds like something deleted out the information in the rom that holds that data.
I beleive in the etc folder.
I forget without looking.
There are many tools on the forum to backup IMEI data to prevent this from happening and restore it from backup if it does.
In this case, were presumably there is no backup, the phone will need to be serviced by samsung.

Agreed. Based on the number of ideas I tried from xda, the issue was never repaired so I hooe samsung can help
Thanks
Greg
Sent from my SGH-M919 using xda app-developers app

based on checks with several imei blacklist sites, it seems that my imei is blacklisted (wtf!)
i have emailed t-mobile to verify as well.
but here's a question- if my device got blacklisted on the night when the imei went null in the phone- was it deactivated by t-mobile (note, i am not a t-mobile customer, i am not in the USA) and if it was, how come flashing to samsung oem doesn't repair the issue?
i do not have a sim in the phone so it's not even going to try to connect to a carrier. i am confused if it could have been remotely disabled via t-mobile and how can i get this back up and running again?
Thanks
Greg

rookoorarr said:
based on checks with several imei blacklist sites, it seems that my imei is blacklisted (wtf!)
i have emailed t-mobile to verify as well.
but here's a question- if my device got blacklisted on the night when the imei went null in the phone- was it deactivated by t-mobile (note, i am not a t-mobile customer, i am not in the USA) and if it was, how come flashing to samsung oem doesn't repair the issue?
i do not have a sim in the phone so it's not even going to try to connect to a carrier. i am confused if it could have been remotely disabled via t-mobile and how can i get this back up and running again?
Thanks
Greg
Click to expand...
Click to collapse
The store you bought it from sounds shady if they won't honor the manufacturers warranty. They also seem to have sold you a stolen phone. Call the cops.
You will never get the phone unblacklisted.
Sent from my GT-P5110 using Tapatalk

Skipjacks said:
The store you bought it from sounds shady if they won't honor the manufacturers warranty. They also seem to have sold you a stolen phone. Call the cops.
You will never get the phone unblacklisted.
Sent from my GT-P5110 using Tapatalk
Click to expand...
Click to collapse
Partially right. He could call and find out if the phone is stolen or if it has a balance in it. If latter, you can pay the balance off and have the blacklist removed. But yes, report the store to the police. Shady business.
Sent from my SGH-M919 using XDA Premium 4 mobile app

xdapowerapps said:
Partially right. He could call and find out if the phone is stolen or if it has a balance in it. If latter, you can pay the balance off and have the blacklist removed. But yes, report the store to the police. Shady business.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I don't think you can. Once the imei is on that blacklist I think its there to stay.
Sent from my GT-P5110 using Tapatalk

xdapowerapps said:
Partially right. He could call and find out if the phone is stolen or if it has a balance in it. If latter, you can pay the balance off and have the blacklist removed. But yes, report the store to the police. Shady business.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Once blacklisted it's a done deal. Even if you offer to pay any balance owed tmobile will say no.
Only recourse is try and get a refund from the store.
☞ Sent from here☜???

baseballfanz said:
Once blacklisted it's a done deal. Even if you offer to pay any balance owed tmobile will say no.
Only recourse is try and get a refund from the store.
☞ Sent from here☜???
Click to expand...
Click to collapse
Try bringing really big scary mean looking guys with you into the store. See if the manager is more understanding of your issue when you have 'friends' there.

Lol great answers thanks to all so far
I have reported the blacklist to the store, awaiting reply now
I also wrote samsung who has referred me to a local dealer but I am waiting to see what the store does first.
Can anyone say how t-mobile did this? I do not have a t-mobile sim, I was using the phone on wifi as normal when the imei went null
How did t-mobile find the device to null the imei (I am not in the usa) and what exactly was done? What files or database on my device was deleted/erased?
Thanks
Greg
Sent from my SGH-M919 using xda app-developers app

rookoorarr said:
Lol great answers thanks to all so far
I have reported the blacklist to the store, awaiting reply now
I also wrote samsung who has referred me to a local dealer but I am waiting to see what the store does first.
Can anyone say how t-mobile did this? I do not have a t-mobile sim, I was using the phone on wifi as normal when the imei went null
How did t-mobile find the device to null the imei (I am not in the usa) and what exactly was done? What files or database on my device was deleted/erased?
Thanks
Greg
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Nothing was changed on your phone.
T Mobile blacklists the phone's serial number (IMEI) which is sent to the cell tower everytime the phone moves to a new tower or re-authenticates itself on a tower. If your IMEI is blacklisted then the network says it won't allow the device to authenticate.
Even though you don't use T Mobile you may still be using a T Mobile network. The 4 main US carriers sublet their networks to smaller carriers, and while I'm not super familiar with the cell carriers used in Trinnidad, I'd bet you anything that the US carriers opperate the networks there even if it's under different names or through subletting of the their networks.
There is also some ambiguity as to if cell phone carriers share those blacklists with each other. If they do, then getting blacklisted on one GSM network is the same as getting blacklisted on all GSM networks. I'm not sure if that's going on though.

Hmmmm then the issue I have is different. The device is showing a null imei so it never gets to register on the carrier
Sent from my SGH-M919 using xda app-developers app

rookoorarr said:
Hmmmm then the issue I have is different. The device is showing a null imei so it never gets to register on the carrier
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Then something else happened that damaged the IMEI on your device.
But you specifically said you checked your IMEI against the blacklist and said yours was blacklisted. All advice that was given to you after that was based on that information.
If the IMEI is damaged on your device, then you need to find help elsewhere. We do not discuss how to repair/restore/replace IMEI's on XDA unless you have a previous backup of the EFS partition made in recovery for YOUR device. If so, just restore that backup. If not, you cannot use XDA to find out how to fix a bad IMEI. There are too many ways that information is used for evil and theivery and XDA will not be a party to the discemination of that information.

Agreed, understood.
If you look at my original question, you will see where I was querying a null imei. And as the thread continued, someone suggested I check the imei blacklist. I thought that t-mobile had done something remotely to my device to disable it, that's how I got to this point. My original issue still remains-null imei.
I understand that changing imei is illegal so I have not requested that. I was enquiring what could have happened to my device, given that I did not root or tamper with it in any way to cause a null imei.
If it is that the efs or nv or whatever file on the device got corrupted, I can accept that. Odd thing is that if it's a protected system file then how could it become corrupted in the first place.
Nevertheless, I do not wish to be blacklisted here on xda so I am not asking for advice on how to change imei.
If I knew I needed to backup whatever files before, I would have. But this is not my first Android (I owned a nexus one since it came out and it still works to this day) and I never had this issue of corrupted files. Granted, it is an older version of android.
I appreciate all the advice given so far.
Thanks
Greg
Sent from my SGH-M919 using xda app-developers app

Related

[Q] lost phone, can carrier help?

i was wandering if i lost my s3, and the person that uses his own sim card. Can wind or any service provider see who put their sim card in and activated the s3?
Cyberianrazr said:
i was wandering if i lost my s3, and the person that uses his own sim card. Can wind or any service provider see who put their sim card in and activated the s3?
Click to expand...
Click to collapse
Don't know, but, if the person has not deleted your account from the phone you could send an email to yourself and either offer a reward for the return and tell him you are about to lock it and make it unusable.
You can also play store on your computer and install Wheres My Droid and hope he puts your sim back in for a few minutes!
Then on someone other mobile phone send your phone a txt of
WMD GPS
it will send back the location
See the website for other comands you can send to it.
Can't hurt to try and hope he puts the sim back in.
Definitely install it on your phone if you get it back, or your next phone.
It can send you the new number if they change the sim!
Good luck! Hope it works out!
jangst123 said:
Don't know, but, if the person has not deleted your account from the phone you could send an email to yourself and either offer a reward for the return and tell him you are about to lock it and make it unusable.
You can also play store on your computer and install Wheres My Droid and hope he puts your sim back in for a few minutes!
Then on someone other mobile phone send your phone a txt of
WMD GPS
it will send back the location
See the website for other comands you can send to it.
Can't hurt to try and hope he puts the sim back in.
Definitely install it on your phone if you get it back, or your next phone.
It can send you the new number if they change the sim!
Good luck! Hope it works out!
Click to expand...
Click to collapse
Pretty sure the person has restore the phone and put in his own sim. Can carrier track the phone and who is using it now?
Sent from my SGH-T999 using xda premium
I'm 99.9% sure the answer us no.
They will mark it as stolen in the system.
Your only hope is stated above.
Sent from my SGH-T999 using xda premium
Yes they can but they won't. Have you tried android lost app ? It allows you to find your phone even if you never installed the app before it allows you install the app using your gmail account to your phone and send info to your phone using the web or a different phone.
Anyways go and take a look on androidlost.com for more info.
Good luck
Sent from my SGH-T999 using xda premium
I lost it for 4 week now. They probably already restore it along time ago and start to use it with their own sim card. Can the android lost app still work?
Sent from my SGH-T999 using xda premium
No, it will not work if your account is no longer on the phone.
I would suggest you call your carrier and ask if they can locate the phone by IMEI + GPS/etc - that's about your only hope (and I don't know if they'd do it, or if they'd block the IMEI, or if they'll only do that if you have insurance, et cetera). Also, 4 weeks is getting a bit late, unfortunately.
Cyberianrazr said:
i was wandering if i lost my s3, and the person that uses his own sim card. Can wind or any service provider see who put their sim card in and activated the s3?
Click to expand...
Click to collapse
No carriers can help you. If you have insurance then claim it. They will block it since it's stolen.
It happened to me but I didnt get stolen but more of a scam.
Sent from my SGH-T999 using Tapatalk 2
That must suck. Its too late imo. But good luck anyways
Sent from my Galaxy S3 using neighbors wifi
Yeah I'm pretty sure they can track it but they just can't give you an address then if something bad happens you sue them lol. Crimes may happen over a phone phone companies won't get involved in that. Also really they don't mind that you have to get another phone meaning most likely paying them.
Sent from my SGH-T999 using xda app-developers app
daxecutioner24 said:
Yeah I'm pretty sure they can track it but they just can't give you an address then if something bad happens you sue them lol. Crimes may happen over a phone phone companies won't get involved in that. Also really they don't mind that you have to get another phone meaning most likely paying them.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Agree. When my wife lost her phone I asked carrier about this, and their answer was a straight "Sorry, we can't do that". I wish there's an app out there that tied the IMEI to a GPS tracker that's made available for consumer use, though that in itself can probably cause a different issue altogether.
munchee said:
Agree. When my wife lost her phone I asked carrier about this, and their answer was a straight "Sorry, we can't do that". I wish there's an app out there that tied the IMEI to a GPS tracker that's made available for consumer use, though that in itself can probably cause a different issue altogether.
Click to expand...
Click to collapse
There was a recent story that came out where this guy and his friend from his computer tracked the guy who stole his iphone 5. Started beating him up lol, then the guy who stole it got arrested I believe. Now that's justice!
Sent from my SGH-T999 using xda app-developers app

[Q] Samsung cancelled warranty repair

Hi guys I had flashed hellybean on my n7100 (UK phone on orange network) 2 weeks ago and then stupidly without thinking flashed an add-on which wasn't compatible with the rom. Unfortunately it corrupted my imei or I did something wrong when flashing various bits. I can confirm the rom was working brilliant until I started playing around with it. I cannot remember which add-on I flashed as I tried a couple of different kernels as well before I noticed what had happened. I didn't have a backup of my imei stupid me... (it changed the imei to the fake 004 number) as assumed from reading other posts and help topics I didn't have any service or network coverage. After a few days of trying my hardest to find a solution I had to give up and give into a warranty repair. So I reverted back to stock while using Triangle Away and Odin to put my correct regional stock non rooted rom into XXDMB2 and sent it back to Samsung.
Now they have cancelled the repair and are sending it back to me with broken imei no explanation given just cancelled and returning the phone.
Question is when it has been returned is there anyway I can inject the imei like the U.S. qualcomm version? (I know UK based n7100 doesn't have the qualcomm chip before anyone rips into me about it) I'm completely out of my depth with this one and I am assuming I have ruined my note 2 forever.
Any help will be much appreciated.
Well try to contact the user cvxcvx.
this is SPARTAAA
UtkarshGupta said:
Well try to contact the user cvxcvx.
this is SPARTAAA
Click to expand...
Click to collapse
Already been there thanks anyway I received an email from him, I read his post via a link he sent to me here on XDA and he cannot do it as it didn't work according to the testing he carried out quite recently.
Now I am totally lost and clueless, shall I just accept Ive killed my note 2 (as a phone anyway) through my lack of common sense by not backing up the efs
I have been searching but there is no solution to my problem that I can find anyway.
How have other users overcome this problem assuming they have managed to fix/inject/restore their imei number?
Demand answer for what reason they are cancelling the warranty repair and or try to force them if you can. Go to citizens advie borough and get documents with regards to consumer rights etc. If they think you ll give them a headache they might just get it done just to avoid issues. Ask your local paper to publish an article about it. Its all to do with how much you wanna push. Worst scenerio get them to repair it and pay the bill
Sent from my GT-N7100 using xda app-developers app
So the story unfolds as to why it has been cancelled, the screen has been cracked in transit to the service centre aaarrrrggggghhhhh. They have quoted me £138 for the repair of the screen before they look at the imei fault. So in having it returned and putting a claim in through my insurance absolute nightmare this is cannot believe this has happened. Thanks for the replies anyway.
Get insurance then get imei fixed
this is XXXDDDAAA
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
ruskairabbit said:
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
Click to expand...
Click to collapse
cheers mate im 100% its n7100 I had it from orange as soon as it was released iv checked to be certain it wasn't n7105 in case I mucked up somewhere it defo n7100 though thanks for the offer anyway
iamsloany said:
the screen has been cracked in transit to the service center
Click to expand...
Click to collapse
Regarding my Notes return from a Samsung repair .... the packaging was a joke. One postage sized stamp of bubble wrap in what looked like a bright yellow medical waste bag without the hazard emblem. I was stunned this thing survived its transit back undamaged.
Try to claim from post office
Sent from my GT-N7100 using xda app-developers app
Just got it back from samsung in the hope they may have repaired imei out of goodwill but there hopes and theres dreams and neither came true. Spoke to mobile phone insurance just had to email some paperwork off to them and it will be sent to them to sort out. FML
Sent from my GT-N7100 using xda app-developers app
Latest update from my problem finally got mobile phone insurance to sort the problem out (for anyone in the u.k stay away from peotect my bubble.com USELESS) had a new phone sent to me today. only took a couple of months to sort the problem out.
So im with my note 2 once again forgot how big and lovely it was lol. Bit dubious about flashing roms snd will always backup efs from now on. will root it later got the latest update over wifi soon as I turned it on.
Sent from my GT-N7100 using xda app-developers app

How to deactivate a non-stolen phone

Hi
Unable to activate a phone I bought off craigslist as there is still a number attached to the account (but not blacklisted or stolen).
How can I deactivate that number if I no longer have access to the seller ?
Go to the sprint store?
That's why you should always meet at a Sprint store. Did you call Sprint to activate? If so what did they tell you?
Sent from my SPH-L710 using Tapatalk 4 Beta
Contact the seller, get them to deactivate the phone. Most likely sprint won't do anything because anyone can say they bought a phone legally.
Sent from Under water
You can't.
Sent from my SPH-L710 using xda premium
paulmagglios said:
Hi
Unable to activate a phone I bought off craigslist as there is still a number attached to the account (but not blacklisted or stolen).
How can I deactivate that number if I no longer have access to the seller ?
Click to expand...
Click to collapse
Unless you are the account administrator, there is no way to Deactivate a Device. With you having a Receipt you could possibly take the Device into a Sprint Store. Even then if it is from a private seller it would be difficult if the Device was still activated. Next time I would suggest using an ESN CHECKER . That way you know if the device is clear. Your best bet at this point is to try and get the seller to deactivate the device. Although it may not be easy.
ESN was checked and it came out 'clean'.....I am unable to contact the original owner so I guess I am SOL then?
prboy1969 said:
Unless you are the account administrator, there is no way to Deactivate a Device. With you having a Receipt you could possibly take the Device into a Sprint Store. Even then if it is from a private seller it would be difficult if the Device was still activated. Next time I would suggest using an ESN CHECKER . That way you know if the device is clear. Your best bet at this point is to try and get the seller to deactivate the device. Although it may not be easy.
Click to expand...
Click to collapse
It is probably a stolen phone that has not been reported. Not sure why anyone would sell there phone still activated and in use.
Sent from my SPH-L710 using Tapatalk 4 Beta
paulmagglios said:
ESN was checked and it came out 'clean'.....I am unable to contact the original owner so I guess I am SOL then?
Click to expand...
Click to collapse
Had something similar to this happen to me with a Device. I got it sorted, but I ended up having to call Sprint. After a lot of calls, and phone time. I finally convinced a CSR to contact him. The CSR talked to him. Not sure what was asid, or asked. Outcome was that the Device was cleared, and activated. But it took over a week of calls to Sprint .
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thanks
FNM

[Q] SGH-M919 Black Listed (Please Help, TIME SENSITIVE)

(Please Help, TIME SENSITIVE)
I need help please, I post adds on CL and buy/sell the items on fleabay. I usually don't check the EMEI or any other numbers and have been fine until now. I was under the impression that if the phone is black listed, unlocking it would fix the issue... Am I incorrect??? If not, what can (besides refunding the $$$), be done to the phone to make it work on the T-Mobile network? IF unlocking doesn't correct the issue?
Thank You, in advance for your help everyone...
My correct Email is [email protected]
The yahoo Email that is attached to this account is abandoned, and I can no longer access it.
The Control Panel will not allow me to update my email. It states that the email is already taken.
So I believe I have two accounts on this site. I've already messaged XDA about the issue
I don't think there's anything legal that can be done if T-Mobile has blacklisted that IMEI, besides it maybe working on another Carrier? i.e. ATT but I don't know about that.
I think your chances of getting it work on T-Mobile again are in the neighborhood of .01%
Yeah if it's a T-mobile phone and T-mobile blacklisted the phone, it will NEVER work on T-mobile. Sim unlock might or might not work on another network such as AT&T as I've heard they now share blacklisting. Might work overseas.
Refund the money, get it unlock to see if it work on AT&T, resell it on CL/Fleabay and make sure the listing shows that it's a BL T-mobile phone.
Was It pass due account?
Sent from my SCH-I535 using xda app-developers app
chino0826 said:
(Please Help, TIME SENSITIVE)
I need help please, I post adds on CL and buy/sell the items on fleabay. I usually don't check the EMEI or any other numbers and have been fine until now. I was under the impression that if the phone is black listed, unlocking it would fix the issue... Am I incorrect??? If not, what can (besides refunding the $$$), be done to the phone to make it work on the T-Mobile network? IF unlocking doesn't correct the issue?
Thank You, in advance for your help everyone...
My correct Email is [email protected]
The yahoo Email that is attached to this account is abandoned, and I can no longer access it.
The Control Panel will not allow me to update my email. It states that the email is already taken.
So I believe I have two accounts on this site. I've already messaged XDA about the issue
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no unlocking it wouldnt fix the issue, once the phone has its IMEI blacklisted, the only (legal) way to get it whitelisted again is for the prvious owner is pay off the phones balance, and thats only if the IMEI was blacklisted due to not paying the bill. If it was blacklisted because it was reported stolen, your SOL.
The only thing you can do, is unlock it and try to sell it as an unlocked device. But other then that, you will not get what you payed for it, due to it being blacklisted on a carrier.
Always gotta check those things on craigslist, people always think "it will never happen to me" untill it happens to them
Unlock it and use it on Att
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T Mobile black listed one of my phones I got through insurance. I called them and told them it was a mistake. Within hours I had my phone un blacklisted. Call customer support ( a few times if needed ) and ask them to reinstate your phone.
lildanik said:
T Mobile black listed one of my phones I got through insurance. I called them and told them it was a mistake. Within hours I had my phone un blacklisted. Call customer support ( a few times if needed ) and ask them to reinstate your phone.
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Click to collapse
this isnt a good idea, in your instance, it was their mistake in the first place. The op's situation, what more then likely happened is that the seller of the phone sold him the phone, then reported it stolen. If its reported stolen, they arent going to just "reinstate" it

Your sim card does not allow a connection to this network

Hi guys, I am sorry if it was already posted here, I could not find similar topics or posts. I have a problem with the network. When I try to call someone it says 'not registered on network'
I have been using galaxy s3 tmobile since last year november. I bought it from a police officer, he gave me unlock codes from tmobile. I used the phone on tmobile for 6-7 months and than I switched to staright talk unlimited and have been using it till yesterday. Yesterday suddenly my phone/ data/ sms.... stopped working. I was using cm10.1.3 than I thought, it is related to kernel/radio or modem and flashed back to stock rom.
But I still have the same problem.
The signal bar is full. I went to apn setting and played with it little, but no results. I tried to connect to the network, it says ' sim card does not allow a connection to this network'. I chatted with tmobile agent: she said, it must work on any network other than tmobile. I put my sim card on iphone, it works, but when I insert any simcard on my phone, it gives same issue. I checked my imei on tmobiles network, the result is: imei blocked. Could anyone help me with it please. ???? :banghead:
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bek23 said:
Hi guys, I am sorry if it was already posted here, I could not find similar topics or posts. I have a problem with the network. When I try to call someone it says 'not registered on network'
I have been using galaxy s3 tmobile since last year november. I bought it from a police officer, he gave me unlock codes from tmobile. I used the phone on tmobile for 6-7 months and than I switched to staright talk unlimited and have been using it till yesterday. Yesterday suddenly my phone/ data/ sms.... stopped working. I was using cm10.1.3 than I thought, it is related to kernel/radio or modem and flashed back to stock rom.
But I still have the same problem.
The signal bar is full. I went to apn setting and played with it little, but no results. I tried to connect to the network, it says ' sim card does not allow a connection to this network'. I chatted with tmobile agent: she said, it must work on any network other than tmobile. I put my sim card on iphone, it works, but when I insert any simcard on my phone, it gives same issue. I checked my imei on tmobiles network, the result is: imei blocked. Could anyone help me with it please. ???? :banghead:
Sent from my SGH-T999 using xda app-developers app
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If the IMEI is blocked then the seller has reported the phone to be stolen. There's not much that can be done in that case to the phone. You can talk to the Seller if you want.
Doesn't sound like a police officer to me. Probably lied to you to make the sale. Either he reported it lost/stolen like Perseus said, or he never fully paid it off and stopped making payments. Either way, the device is now almost certainly considered to be stolen property. You can unlock it and sell overseas, but otherwise you are pretty much screwed I am sorry to say.
You need to call T-Mobile to find out why it's been blacklisted. If it's been reported stolen, or was never fully paid for try to contact the seller and ask about it. If you can't get in touch with him you may want to consider filing a police report.
Only other possibility, but highly unlikely, is if some a$$ cloned their device using your imei (either randomly entered or obtained some other way). In this very unlikely scenario it wouldn't be the sellers fault, unless he gave the IMEI to someone to use or used it himself.
It's much more likely the seller did this to you since this, unfortunately, happens all the time.
Like stated previously, there isn't much you can do if you can't resolve things with the seller.
Sorry to hear about your misfortune.. good luck though.
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Thank you for the replies, I have called tmobile, they say it's not fully paid off or the customer has stopped the services at all, at the time of purchase I was 100% sure he was police officer, he showed his badge and all the stuff in the car.
How can I unlock it? I might want to sell overseas.
Anyway, I was thinking about move to n5, but it is too early, coz n5 is not out yet
Sent from my SGH-T999 using xda app-developers app
In the general section is a SIM Unlock thread. Should be on the first page or two.
If he is actually a cop, I'd call him up and ask about it. If he only recently cut his service, it may have been unintentional that you got screwed as a result. Maybe he had forgot all about it. Considering how long it's been, he probably had it close to paid off, so maybe he'd be willing to pay off the balance to T-Mobile to have it unblocked. Or it might be worth it to you, depending on the amount owed, to pay it yourself if he can't or won't.
Granted, it would suck to have to, but if he only owes like $50, might be worth considering.
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bek23 said:
Thank you for the replies, I have called tmobile, they say it's not fully paid off or the customer has stopped the services at all, at the time of purchase I was 100% sure he was police officer, he showed his badge and all the stuff in the car.
How can I unlock it? I might want to sell overseas.
Anyway, I was thinking about move to n5, but it is too early, coz n5 is not out yet
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Click to collapse
If its not paid for then t-mo will release it after you pay up. Nexus 5 is ways away. You will have to go without a phone.
Unlock, ask T-mo or use online services on ebay
Well it is pre unlocked, or should I unlock again?
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bek23 said:
Well it is pre unlocked, or should I unlock again?
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Click to collapse
No Need. If you know its unlocked then go ahead and sell Overseas.
Thank you very much who helped me with this issue, and of course the seller cut his services and even his number is not available anymore, no replies from email, but I am happy that nexus 5 is play store now, yeey
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