I got a GPad yesterday and noticed a thin blue line that appears on the right side of the screen when I have been using it for a while (about 20-30 minutes or so). I returned the first and got another one today and it is the same line in same place after using it for the same amount of time. It does go away if I turn the tablet off for a few minutes. I really like the GPad and don't want to keep returning if it is a common issue. Is anyone else experiencing this?
We have two G Pad's in our house and they both have the blue line. Other than that though, the screens have excellent uniformity and color.
Sent from my LG-D800 using Tapatalk
Warp11 said:
We have two LG Pad's in our house and they both have the blue line. Other than that though, the screens have excellent uniformity and color.
Sent from my LG-D800 using Tapatalk
Click to expand...
Click to collapse
Thanks for your quick response Warp11. I did not want to keep returning it if others have the same issue. It isn't necessarily bothersome and turing off the pad is a quick fix.
Same issue here. It's actually to the point that I can't see it or it fixed itself.
Same issue over here,
get blue line on the right side of the screen, but it seem's to appear only when it's hot.
and also some white light bleeding on te bottom, but that's not really a problem
Contacted LG to ask if that's a known issue, but no feedback yet.
Same here, blue line on the right side when tablet in load (gaming and stuff), and mild light bleeding in the upper left corner, visible only on black background at low backlight.
has anyone who has had the tablet for a while NEVER seen the blue line? I wonder if this is a problem with 100% of the units.
Thin Blue Line
I have the same problem with the thin blue line.
Russellmania said:
has anyone who has had the tablet for a while NEVER seen the blue line? I wonder if this is a problem with 100% of the units.
Click to expand...
Click to collapse
I tried two from Best Buy the 2nd also had the blue line also after about 20 minutes of use. I also wonder if they all have this issue? I only notice it on mine when I play a movie with the video player app.
Hello guys...
I did some tests and I have also the blue line thing after 23 minutes watching full HD video from YouTube.
Then something else came in my mind. A simple but hard to think, to take a screenshot at the time was playing the video in portrait mode.
And guess what. The blue line doesn't appear in the screenshot (try it for yourself by taking a screenshot at the time you notice the blue line, transfer the screenshot to your pc and zoom in as much as you want - the blue line isn't there). This prooves to me that the problem of the blue line is just OUTSIDE the screen and NOT on the screen.
So if something happens it happens at point the display ends and OUTSIDE of it.
I don't know if this issue will cause problems in screen itself in the near future, but I think is a step now we know the blue screen isn't on the screen.
Sent using Mixed Theme from omegadroid.co
So I wrote LG about the blue line and this was their response:
Thank you for contacting LG Electronics,
We are more than happy to assist you. I apologize for any inconvenience that you are having with the Gpad. The issue you spoke upon the pad is not a known issue. If you restarted the device serveral times and unit is not working you are more than welcomed to send the device in the facilities so a technician can attend to the device. Your phone counts with a 12 months limited warranty valid for repairs on manufacturing defects, no liquids, physical or cosmetic damages, otherwise charges may be applied for any repair.
You must pay for the shipping in to our facility and we will take care of the shipping back of your device.The process takes about 5-7 working days from the moment our technicians receive the phone.
In case you decide to send your Gpad you may either reply to this email with all your information (contact number. Name, address,) or contact our customer service department and you will be provided a number of repair authorization.
I hope this information is helpful.
It has been a pleasure assisting you today. At the bottom, you will be able to see a survey and score your experience with me. Should you have any further questions or concerns, please do not hesitate to contact us again via Email, Live Chat or by calling 800-793-8896. Thank you very much for your kindness and patience. Please enjoy the rest of your day and I wish you the best!
Respectfully,
Carl G.
----------------
LG Customer Service
Toll Free number: 1-800-793-8896
LGEAI | Customer Interactive Center
Monday- Sunday
This communication is confidential, intended only for the named recipient(s) above, and may contain trade secrets or other information that is exempt from disclosure under applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. Thank you
LGEAI | Customer Interactive Center
Has anyone else here written LG and gotten a response?
lol this just goes to show how much LG cares about this device. Sounds like every unit has this issue with the screen and they say it's "not a known issue". Sounds like people with the G Pad either need to live with the blue line or take it back b/c I doubt they can fix it. I know the line itself is really thin and hard to see, but I wouldn't be able to live with it and it also makes me concerned that there could be other issues related to heat over time.
LG G pad
Well, hello everybody! I own a g pad too and i finally figured out how to expose this hidden "ability: of the device..
I run icestorm benchmark about 5 time on a row and then i took a screenshot with my note 3 in a 90% dark room...Tomorrow i am going to contact LG for this issue too...Feel free to use the photos as you want.
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[IMGi1298.photobucket com/albums/ag41/zapee995/20131121_022929_zpsd60c64f2.jpg[/IMG]
Because its my first post i am not allowed to post external links...So you have to a "." between "photobucket" and "com"
Sorry for that xda, i am not spaming, i am a good citizen..
@up
I'm going to buy G Pad but this issue (blue line) is worrying for me. Do you have any feedback from the LG support team?
radekzaj said:
@up
I'm going to buy G Pad but this issue (blue line) is worrying for me. Do you have any feedback from the LG support team?
Click to expand...
Click to collapse
Its most likely a design issue. Which I don't think they can fix it without recalling every LG G Pad.
Its not REALLY that bad, slightly noticeable when watching a video in letter box (when the background is black), but it isn't super bright so it won't really annoy you.
If you play games most of the time, you won't even notice it because as long as there is some color going through those pixels, you don't see the blue line.
The blue line is super thin, its like a line of pixels at around 1 inch long. And since this screen is super high res, the line is super thin.
caudex said:
Its most likely a design issue. Which I don't think they can fix it without recalling every LG G Pad.
Its not REALLY that bad, slightly noticeable when watching a video in letter box (when the background is black), but it isn't super bright so it won't really annoy you.
If you play games most of the time, you won't even notice it because as long as there is some color going through those pixels, you don't see the blue line.
The blue line is super thin, its like a line of pixels at around 1 inch long. And since this screen is super high res, the line is super thin.
Click to expand...
Click to collapse
I don't know what you mean by one inch long mine runs the whole length of the screen when it happens. As long as it does not get worse I can live with it I really don't even notice it anymore.
300 2388845
MarkLI88 said:
I don't know what you mean by one inch long mine runs the whole length of the screen when it happens. As long as it does not get worse I can live with it I really don't even notice it anymore.
Click to expand...
Click to collapse
Guys i took the black version after DOA (the white one)..The problem is worse! The blue line is across the whole screen even if my tablet is cold...If i push it the blue line becomes brighter and guess what...I cannt put the brightness at 100% bacause "the device is overheated"...I have to get this for DOA again cause today is the last day of 7...
Lg hellas told me to get it for DOA but they didnt have ane other issue like this before..I send them the pictures and they couldn't believe their eyes..
Anyway, sorry for my bad english..i hope LG will do something asap..and for me?? I ia gonna try to take refund and not another pad again..When the new revision come out i see what i'll do because this tablet is the best VFM out there...High end with mid end price.
Guys if you remember the heating problem is Qualcomm 600's issue. F.e. galaxy s4 also had it and it fixed through software update.
Mine doesn't overheated at all after 40 minutes watching full HD mkv movie, or after 1 hour browsing. But I also have the blue line. I have the blue line without freaking any heat in back. So I think blue line thing is in all devices, but some users just haven't noticed.
The overheating think, I believe it's only in some devices and not to all.
Sent using Mixed Theme from omegadroid.co
So for the people in here who have noticed the blue line, are you keeping your GPad? I really enjoy mine but would like some input from others to see what you all are doing/planning to do as far as return, exchange or keep.
kalagas said:
Guys if you remember the heating problem is Qualcomm 600's issue. F.e. galaxy s4 also had it and it fixed through software update.
Mine doesn't overheated at all after 40 minutes watching full HD mkv movie, or after 1 hour browsing. But I also have the blue line. I have the blue line without freaking any heat in back. So I think blue line thing is in all devices, but some users just haven't noticed.
The overheating think, I believe it's only in some devices and not to all.
Sent using Mixed Theme from omegadroid.co
Click to expand...
Click to collapse
This is my experience as well mine does not get hot at all but I do get the blue line.
Related
Hello everyone. Right below the notification bar, there is a tinted area going sideways. This appeared about a week ago. Only the display is affected, this doesn't appear in screen shots. When I get the device in landscape mode, the tinted area stays physically over the same pixels, so it's now upside down. I took pics of the phone by another phone. The quality is not so good but sharp eyes will notice it. Anyone had the same problem? Any ideas what should I do about this?
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The first two are screenshots and in the last pic you can see bottom half of the username box is a darker tone.
Dr Fretless said:
Hello everyone. Right below the notification bar, there is a tinted area going sideways. This appeared about a week ago. Only the display is affected, this doesn't appear in screen shots. When I get the device in landscape mode, the tinted area stays physically over the same pixels, so it's now upside down. I took pics of the phone by another phone. The quality is not so good but sharp eyes will notice it. Anyone had the same problem? Any ideas what should I do about this?
The first two are screenshots and in the last pic you can see bottom half of the username box is a darker tone.
Click to expand...
Click to collapse
Hi! It's probably screen burn in, common with amoled displays, I had it quite bad on my old phone. Caused by spending a lot of time on the messaging app, in which the part below the notification bar was grey, and the rest white. Brighter sections of the screen age faster.
I assume you use your phone in portrait mode a majority of the time?
csmiler said:
Hi! It's probably screen burn in, common with amoled displays, I had it quite bad on my old phone. Caused by spending a lot of time on the messaging app, in which the part below the notification bar was grey, and the rest white. Brighter sections of the screen age faster.
I assume you use your phone in portrait mode a majority of the time?
Click to expand...
Click to collapse
I spend much time on tapatalk and yes in portrait mode. After reading your response my eye caught the bright blue bar of tapatalk 2s stock black theme. Probably that bar caused this because the screen is so dark with this theme but that blue bar.
But this shouldn't be taken as user error right? I think I should get a replacement screen as this phone has been in my hands for just 6 months. I'm still in warranty period.
What do you think?
Dr Fretless said:
I spend much time on tapatalk and yes in portrait mode. After reading your response my eye caught the bright blue bar of tapatalk 2s stock black theme. Probably that bar caused this because the screen is so dark with this theme but that blue bar.
But this shouldn't be taken as user error right? I think I should get a replacement screen as this phone has been in my hands for just 6 months. I'm still in warranty period.
What do you think?
Click to expand...
Click to collapse
It's not an error, amoled screens age this way, it's quite normal.
I understand it's quite frustrating, once you see it, you can't unsee it.
Especially in just 6 months of use, I noticed this on my old Galaxy S after a year, and realized it was because I was on an AOSP rom for a few months which had white messaging with a grey bar.
They probably won't replace the screen, either saying there's nothing wrong with the display.
No loss trying, they might be nice enough to give you a new display! :good:
csmiler said:
It's not an error, amoled screens age this way, it's quite normal.
I understand it's quite frustrating, once you see it, you can't unsee it.
Especially in just 6 months of use, I noticed this on my old Galaxy S after a year, and realized it was because I was on an AOSP rom for a few months which had white messaging with a grey bar.
They probably won't replace the screen, either saying there's nothing wrong with the display.
No loss trying, they might be nice enough to give you a new display! :good:
Click to expand...
Click to collapse
I see... But one expect at least a year to talk about aging. It's no big deal for now but if it gets darker I don't think I'd put up with it.
Too bad I love this thing a lot but guess I'll have to avoid amoled screens for my next device...
Dr Fretless said:
I see... But one expect at least a year to talk about aging. It's no big deal for now but if it gets darker I don't think I'd put up with it.
Too bad I love this thing a lot but guess I'll have to avoid amoled screens for my next device...
Click to expand...
Click to collapse
Agreed, 6 months doesn't speak much off the quality.
I considered it too, but Samsung devices always have Amoled, and I like Samsung hardware, even though a lot of their devices are faulty, including mine.
The LCD is one of the main reasons I like HTC hardware, better color tone.
Dr Fretless said:
I see... But one expect at least a year to talk about aging. It's no big deal for now but if it gets darker I don't think I'd put up with it.
Too bad I love this thing a lot but guess I'll have to avoid amoled screens for my next device...
Click to expand...
Click to collapse
Samsung Korea replaces panels for free if they can see a burn in. People there get quite worked up about this issue on amoled displays so Samsung does replace them quietly. Heck there's even people who leave the screen on blue (apparently the best colour for getting burn ins) and get them replaced on purpose. Not sure about anywhere else though. It's worth a try visiting a Samsung service centre if you can find one near you.
xcly said:
Samsung Korea replaces panels for free if they can see a burn in. People there get quite worked up about this issue on amoled displays so Samsung does replace them quietly. Heck there's even people who leave the screen on blue (apparently the best colour for getting burn ins) and get them replaced on purpose. Not sure about anywhere else though. It's worth a try visiting a Samsung service centre if you can find one near you.
Click to expand...
Click to collapse
Hey, that's good news. I'll try talking to a center when I get time. Thank you very much.
tip for you guys. this issue with amoled screen is a common issue. you can check you note 2's screen burn by doing this test, open the Phone app and type *#0*#, check colors Red, Green and Blue (blue is most commonly affected). Note 2 is my 3rd smartphone with AMOLED screen for me. the first 2 phones got screenburned big time, but I took extra care of this one. it has a little screenburn in the notification area but you can hardly tell the difference even when testing it with the test I mentioned above.
here's 2 things to avoid: exposing screen to direct sunlight, keeping screen to full brightness al the time. better luck with next amoled screen.
ovidiugr said:
tip for you guys. this issue with amoled screen is a common issue. you can check you note 2's screen burn by doing this test, open the Phone app and type *#0*#, check colors Red, Green and Blue (blue is most commonly affected). Note 2 is my 3rd smartphone with AMOLED screen for me. the first 2 phones got screenburned big time, but I took extra care of this one. it has a little screenburn in the notification area but you can hardly tell the difference even when testing it with the test I mentioned above.
here's 2 things to avoid: exposing screen to direct sunlight, keeping screen to full brightness al the time. better luck with next amoled screen.
Click to expand...
Click to collapse
Thanks for the tip. Good to know that there's a way to avoid this. I use this phone as a navigator when driving so it must have gotten a great deal of direct sunlight. I'll keep the flip cover shut when not using the maps now.
Thank you all guys.
I just received my LG G Pad 8.3 from Newegg last night. So far, it's been a great experience. Looks good. I bought a Tab 3 8.0 during a sale at Staples last week, but when I saw the Cyber Monday deal on new egg, I jumped on it.
My question is this : After running a few processor oriented programs ( Antutu stability, etc ) , when I open up a browser tab ( white background or something similar ) I notice a yellow thin line (not a single line, however.. its a little thick) at the top end of the screen ( towards the front camera ). It is much more visible when I use the tablet in landscape mode ( when the screen rotates - and the tint shows up on the left hand side of the tablet ).
Is this normal? I can feel the heat under the screen (it is warm under the tint area) but, the tint is visible and its noticeably yellow. I do not see the blue line as some of you have mentioned on the forums.
I am not sure if this is much of an issue, to require a return. But, I just want to make sure I don't have a tablet which has a screen issue. I noticed it last night while using it after an hour of use, so I think it's visible for the most part (because someone else did not mention it to me )
Does anybody else have this issue ?
Also, compared to the Tab 3 screen, the screen has almost a 30% decrease in brightness. E.g The tab 3 at 50% is equal to the screen brightness of the LG pad at 80%. Lastly, the screen does seem to be pretty warm (color K) in comparison to the Tab 3. I don't know if that is necessarily a bad thing, but I did notice that while doing a side by side comparison of the two tablets.
Any info on the above issue would be greatly appreciated :laugh:
pic
i just got my today at the newegg cyber Monday deal and i don't have that problem. Can you upload a picture
snaketooth2007 said:
i just got my today at the newegg cyber Monday deal and i don't have that problem. Can you upload a picture
Click to expand...
Click to collapse
Unfortunately, due to my account being new, xda does not allow me to upload links or images. I've searched around the internet and I've read a couple of posts where people say that once the adhesive or "some other material " eases out on the screen, the tint slowly goes away (possibly a week or so) It is noticeably yellowish (color wise) in comparison to my Galaxy Tab 3. I'll keep on using it for the next week or so and see if the problem persists or declines.
I'll post pictures once my account reaches the link-free level. :good:
dev87 said:
Unfortunately, due to my account being new, xda does not allow me to upload links or images. I've searched around the internet and I've read a couple of posts where people say that once the adhesive or "some other material " eases out on the screen, the tint slowly goes away (possibly a week or so) It is noticeably yellowish (color wise) in comparison to my Galaxy Tab 3. I'll keep on using it for the next week or so and see if the problem persists or declines.
I'll post pictures once my account reaches the link-free level. :good:
Click to expand...
Click to collapse
I don't see it either.
RMA'ed the device through NewEgg for a replacement. The screen looked very yellowish in comparison to some review videos (posted on youtube). In addition, I wasn't able to ignore the yellow line on the screen while viewing it on white backgrounds.
I'm disappointed with the brightness and color reproduction compared to my Tab 3 8.0, but since I paid a fair price for it (249),I'm keeping the device. I'm hoping the replacement device will be better than the first unit I received through NewEgg. I've read several varying posts on the screen. It seems to me that there are units with an overall yellowish tint on them, whereas others do not have this issue. My desktop monitor (HP zr24w) has pretty good color reproduction, and in comparing my unit to the unit being reviewed on screen, my device had a much much warmer screen overall.
It was very similar to running Flux on my desktop at 3800k. None of the reviews not mention anything about the screen being so warm. Once I receive a replacement, I'll update the thread. If the problem is isolated to certain devices, I'd advise a replacement or return.
Looks like I have the same problem with my G Pad. I have a yellow patch at the top left of the screen and bottom right also.
Seems to come and go depending on usage, so I assume it's heat related?
Sent from my LG-V500 using Tapatalk
I don't have a problem with patches, but the colour accuracy of the display is terrible. Here is my G Pad at full brightness vs my full gamut RGB backlit IPS display at 80% brightness....
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The photo makes things look vastly worse than the way the human eye perceives the difference, but there is no denying that the cast is significant.
---------- Post added at 11:18 AM ---------- Previous post was at 11:17 AM ----------
I don't have a problem with patches, but the colour accuracy of the display is terrible. Here is my G Pad at full brightness vs my full gamut RGB backlit IPS display at 80% brightness....
The photo makes things look vastly worse than the way the human eye perceives the difference, but there is no denying that the cast is significant.
I only had a quick glance at this thread but I too get a yellow tint in the top part of the screen when the tab gets a bit warmer.
Within ten minutes of watching full hd mkv the brightness also throttles down.
pkoper said:
I only had a quick glance at this thread but I too get a yellow tint in the top part of the screen when the tab gets a bit warmer.
Within ten minutes of watching full hd mkv the brightness also throttles down.
Click to expand...
Click to collapse
Appears to be quite a common issue. Returned my 4th lg pad today for this reason.
Will be gunning for the sammy 8.4...
Great idea by LG, very poor execution
4th one?????
That's just crazy and a shame because else the tab is really nice.
Ok...
I think the "yellow tint" may have something to do with the adhesive. Quite sure the Display is glued to the digitizer. I had may tab on and stressed for a few hours. You can see the discoloration on almost any background. Even black, just couldn't capture it in a photo.
Has anyone had the tint go away after some time?
This is the same tab after sitting in the fridge for around 5 minutes...
I would hence say it is a hardware issue and not software or kernel related as some suggest.
dupe...
pkoper said:
dupe...
Click to expand...
Click to collapse
In your experience, does it go away with time?
I really loved the tab save for that bit...But if it stays like that forever, well...
It definately seems temperature related. As soon as the tab gets warmer the blotch/tint appears. When the tab cools down it goes away.
I don't know if it is some residual adhesive that has not dried/hardened out during manufacturing.
I still have a few days where I can just give it back, so I will be looking into it.
pkoper said:
It definately seems temperature related. As soon as the tab gets warmer the blotch/tint appears. When the tab cools down it goes away.
I don't know if it is some residual adhesive that has not dried/hardened out during manufacturing.
I still have a few days where I can just give it back, so I will be looking into it.
Click to expand...
Click to collapse
Good luck mate
Such a beautiful device giving us so many problems...4 LGs. I don't think I have it in me to go for a 5th one..
Such a nice tab ruined by the screen. Never ever LG again. Unfortunately bought of private seller who didn't keep receipt (new and sealed) and lg doesn't stand behind their product.
From my experience: HTC - yes, Apple - yes, Samsung - yes, LG - warranty not transferable.
Avoid like a plague.
michal_alton said:
Such a nice tab ruined by the screen. Never ever LG again. Unfortunately bought of private seller who didn't keep receipt (new and sealed) and lg doesn't stand behind their product.
From my experience: HTC - yes, Apple - yes, Samsung - yes, LG - warranty not transferable.
Avoid like a plague.
Click to expand...
Click to collapse
There is somebody working on that fix for your version now. Probably know something more in a week or so.
That would be nice but still won't be buying LG product again if they don't change their policy of transferring warranty to another end - user as other companies does.
As it looks like a batch of defective units they should respect warranty repair of product that has just been introduced and is well within 2 years warranty
evak2979 said:
Good luck mate
Such a beautiful device giving us so many problems...4 LGs. I don't think I have it in me to go for a 5th one..
Click to expand...
Click to collapse
Mine also has that line. Its not as noticeable as your picture. I did return another one due to the same line. The previous tab had once turned on. It didn't have to be running foe a long time.
Sent from my SCH-I605 using xda app-developers app
There is a small spot in my G pad's screen where it's always bright. It's visible when the tablet is tilted on a certain angle. I've read several complaints regarding the G Pad's screen -- yellowish tint, thin blue line. Are you guys also experiencing the same problem?
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Here's a video I made: https://www.youtube.com/watch?v=Qn4wMQCDZ7E&feature=youtube_gdata_player
Sent from my LG-V500 using Tapatalk
No, but I have the really yellowish screen issue like most people here. It's really bad. Look at your whites and you'll see it.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Looks kinda like a "stuck" pixel (as opposed to a dead one, which would be black)
Yeah mine is yellowish too. It's really disappointing. I love the G pad tablet but the screen quality is just horrible.
Sent from my LG-V500 using Tapatalk
cdon2109 said:
Yeah mine is yellowish too. It's really disappointing. I love the G pad tablet but the screen quality is just horrible.
Sent from my LG-V500 using Tapatalk
Click to expand...
Click to collapse
Too bad. Mine is fine. Seems like it's kind of hit or miss.
woody1 said:
Too bad. Mine is fine. Seems like it's kind of hit or miss.
Click to expand...
Click to collapse
It is really odd because it seems to be a software issue and not hardware... Mine is fixed with a quick tweak and it now looks fantastic. I wonder if I flash your kernel on my G pad if it will be fixed? Maybe they have multiple models or something... The tweak causes a lot of lag so it would be nice to have it stock. I don't want to go through the process of returning my G pad for a software issue.
Could you take a photo of your whites compared to another phone or tab like the G2. I want to make sure it is not a personal preference issue. For example I may see white as cool(more blueish than yellow) so if it is too warm I hate it, and you may like it warm but hate cool. Btw the app I use is called color test, just swipe until the white test)
Sent from my LG-V500 using Tapatalk
cdon2109 said:
There is a small spot in my G pad's screen where it's always bright. It's visible when the tablet is tilted on a certain angle. I've read several complaints regarding the G Pad's screen -- yellowish tint, thin blue line. Are you guys also experiencing the same problem?
Here's a video I made: https://www.youtube.com/watch?v=Qn4wMQCDZ7E&feature=youtube_gdata_player
Sent from my LG-V500 using Tapatalk
Click to expand...
Click to collapse
I had the same issue with a dell tablet i got my mom. It is the oil on the inside of the glass from a fingerprint when it was assembled. There really isnt anything you can do but exchange it
joshuadjohnson22 said:
It is really odd because it seems to be a software issue and not hardware... Mine is fixed with a quick tweak and it now looks fantastic. I wonder if I flash your kernel on my G pad if it will be fixed?
Click to expand...
Click to collapse
I never had the blue line issue until i switched to the non-LG ROMs. I also seem to have lost the yellow tint since I switched.
It's quite hit an miss, indeed!
adam.
I have it as well, little imperfection. Must be common?
Sent from my LG-V500 using Tapatalk 4
I had the same bright spot on my first one, took it back to BB and got another, it was fine. Someone told me it was caused by pressure on the back of the display.
Reckoning said:
I had the same bright spot on my first one, took it back to BB and got another, it was fine. Someone told me it was caused by pressure on the back of the display.
Click to expand...
Click to collapse
I have a bright spot just like that on my GPad as well. The spot on mine is in the bottom left though. I also have the blue line issue many people are talking about. It shows up at higher brightness more easily and begins after 20-30 mins of use. I could live with the blue line, but this bright spot may be more than I can take. I feel like for this kind of money a product shouldn't have any defects. And I've already RMA'd the tablet once to NewEgg because I thought it was defective the sound quality on the speakers was so bad. The new one sounds even worse, I think the speakers are just rubbish. Now I'm thinking about just returning the tablet for a refund. It's a shame because it really is the best non 10" tablet right now. 7" is too small to be usable. It's fast, its the perfect size, and I like some of the LG customizations, apps, and keyboard. I also liked the price ($250 during NewEgg cyber monday). LG seems to have a serious quality control issue on these tablets. The bright spot is unacceptable and appears to only affect some units. The blue line seems to affect all of them. If I was one of the lucky SOBs who scored it for NewEgg's thanksgiving night sale for $175 I might just live with the defects. But these issues at the price I paid make me want to return it. I may wait for a next generation Note 8.
Proselytize said:
I have a bright spot just like that on my GPad as well. The spot on mine is in the bottom left though. I also have the blue line issue many people are talking about. It shows up at higher brightness more easily and begins after 20-30 mins of use. I could live with the blue line, but this bright spot may be more than I can take. I feel like for this kind of money a product shouldn't have any defects. And I've already RMA'd the tablet once to NewEgg because I thought it was defective the sound quality on the speakers was so bad. The new one sounds even worse, I think the speakers are just rubbish. Now I'm thinking about just returning the tablet for a refund. It's a shame because it really is the best non 10" tablet right now. 7" is too small to be usable. It's fast, its the perfect size, and I like some of the LG customizations, apps, and keyboard. I also liked the price ($250 during NewEgg cyber monday). LG seems to have a serious quality control issue on these tablets. The bright spot is unacceptable and appears to only affect some units. The blue line seems to affect all of them. If I was one of the lucky SOBs who scored it for NewEgg's thanksgiving night sale for $175 I might just live with the defects. But these issues at the price I paid make me want to return it. I may wait for a next generation Note 8.
Click to expand...
Click to collapse
I picked up my 3rd Gpad today. This one doesn't have any screen spots but has the blue line on one edge. Its so minor I can live with it.
bckrupps said:
I had the same issue with a dell tablet i got my mom. It is the oil on the inside of the glass from a fingerprint when it was assembled. There really isnt anything you can do but exchange it
Click to expand...
Click to collapse
Unfortunately, I'm already beyond the return period which is 7 days-- which totally sucks because I didn't notice this immediately. The only option I have is to send it for repair.
Sent from my LG-V500 using Tapatalk
cdon2109 said:
Unfortunately, I'm already beyond the return period which is 7 days-- which totally sucks because I didn't notice this immediately. The only option I have is to send it for repair.
Sent from my LG-V500 using Tapatalk
Click to expand...
Click to collapse
where did you buy it from? Most places at least give you 30 days
joshuadjohnson22 said:
where did you buy it from? Most places at least give you 30 days
Click to expand...
Click to collapse
Not in my country (Philippines) though. We only have 7 days return/exchange period.
Sent from my LG-V500 using Tapatalk
I got my g pad today and can unfortunately confirm most screen issues.
The yellow tint shows up as soon as the tab warms up. Just for fun I put the tab in the fridge for a few minutes and the yellow tint disappeared.
Could it be some adhesive that didn't have enough time to dry out?
pkoper said:
I got my g pad today and can unfortunately confirm most screen issues.
The yellow tint shows up as soon as the tab warms up. Just for fun I put the tab in the fridge for a few minutes and the yellow tint disappeared.
Could it be some adhesive that didn't have enough time to dry out?
Click to expand...
Click to collapse
The yellow tint can be removed when using screen adjuster. Just turn up blue colour and the tint is more or less gone. App has to run the whole time though. Still waiting for a kernel to support gamma correction....
I don't think it can be removed and believe it is a hardware issue.
Take a look here http://forum.xda-developers.com/showthread.php?t=2556691&page=2
The warmer my tab gets, the bigger the blotch gets. With software you are probably just adjusting some settings to make it less visible. I think apple had a similar issue once.
Edit:
I just had the tab in the fridge for 5 minutes and the tint is gone. So it is definately a hardware issue. The screen is back to normal.
Hi, I've noticed that my screen seems to have a warmer color tone to it, along with an slight overall yellow tint. You can see it best on light gray colors. I also had an AT&T model for a few days (returned) and that phone had a cooler, overall blue tint to it. You could really see the difference with the phones side by side. I've talked to friends with a AT&T and a Verizon version, they said their screens have the cooler toned blue tint.
So what tint is your screen, if any?
I'm wondering, maybe Tmobile just calibrates their screens for the warmer look... or is there something wrong with mine? Thanks.
aimfire72 said:
Hi, I've noticed that my screen seems to have a warmer color tone to it, along with an slight overall yellow tint. You can see it best on light gray colors. I also had an AT&T model for a few days (returned) and that phone had a cooler, overall blue tint to it. You could really see the difference with the phones side by side. I've talked to friends with a AT&T and a Verizon version, they said their screens have the cooler toned blue tint.
So what tint is your screen, if any?
I'm wondering, maybe Tmobile just calibrates their screens for the warmer look... or is there something wrong with mine? Thanks.
Click to expand...
Click to collapse
Settings > Accessibility > Color Adjustment
turquoise circle over camera is the best setting for me.
YiZK said:
Settings > Accessibility > Color Adjustment
turquoise circle over camera is the best setting for me.
Click to expand...
Click to collapse
Yes, but what was the screen tone before you did that?
OK... no one here today? lol
So I just went to T-Mobile store to compare, side by side... The screens are their demo phones actually looked worse than mine, almost a green tone to them and not nearly as bright. One thing for sure, they did not have the blueish tint to them, was more of a green/yellow. I'm beginning to think that since every carrier seems to have messed around with the software so much, they probably also adjusted the screen calibrations as well. I'm going to check at the Verizon store and another T-Mobile just to verify
Mine is t-mobile and bright white.. The nexus 5 had the same issue, 2 different screen manufacturers one with a warmer almost yellow screen and the other blue cooler feel.. I've been lucky with both my nexus 5 and g3 both are bright white screens and no yellow. You could try swapping it and hope you get a better screen.
Why with every new phone release this topic comes up? We know every screen's not made the same, some is warm some are cool.
Sent from my LG-D851 using Tapatalk
shook187 said:
Why with every new phone release this topic comes up? We know every screen's not made the same, some is warm some are cool.
Sent from my LG-D851 using Tapatalk
Click to expand...
Click to collapse
Because when people pay $600+ for a new phone that's main feature is the screen, they want to make sure nothing is wrong with theirs.
Long story short, went to my T-Mobile store to compare to display models and possibly do an exchange. Compared side by side, trying out different stock wallpapers at 100% brightness. The two display models they had were also yellowish, but noticeably much more dim. Compared to an employee's phone, his was also yellowish and very dim. My phone looked good compared to all those!
Stopped by a 3rd party T-Mobile store on way home to see their display model. Not yellow at all, it had the cooler blue tone, but also much dimmer than my phone. Decided to go to the store where I originally purchased mine and compare to those... Both display models had the blueish tone, as well as the manager's phone - however, mine was still much brighter than all. So was going to exchange and we opened the new box... That phone was even more yellowish than mine and also much dimmer. Opened another one, just as bad! Those were the last two they had in stock, so they arranged for me to go to another store and try again.
Got to the other store, they got a new phone out for me - same yellowish tone and dimmer than mine. I didn't want to make them open every phone again, so I kept my original phone and left. The manager thinks they may have gotten an "off" batch maybe, and if that were the case, then every store in the area would have phones from this batch. He suggested that I come back in about a week when they get a new shipment, perhaps from a different batch, and try again.
So... out of 10 T-Mobile phones that I saw today:
- 4 had cooler blueish tone screens
- 6 had warmer yellowish tone screens
- My phone was brighter than all of them!
Not sure what to make of all this, lol... cannot believe the differences in the displays on this phone. And why is mine so freakin' bright?? lol... Is it a freak accident or did I maybe somehow get like a 2nd revision screen on my phone? Not sure... What do you all make of this?
I've noticed no tint on mine and it's plenty bright. I keep it at 60% and it looks great
bfranklin1986 said:
I've noticed no tint on mine and it's plenty bright. I keep it at 60% and it looks great
Click to expand...
Click to collapse
Mine is good and keep at 40 to extend battery just a bit. When rooted and I remove a lot of junk I will be ok for whole day.
I also noticed that (see my reply in "screen problem" thread).
http://forum.xda-developers.com/showpost.php?p=54262695&postcount=17
Open Google.com with Chrome (or stock browser) using desktop view to compare.
I used my Note 3 to compare (100% brightness).
The one has "reddish" tint seems to have more problem (dark screen, overly shaded fonts on standby screen) while "cool tint" one looks "normal". In addition, I found out cool tint one runs cool.
Nope no color tints
-Sent from my TMO LG G3 using Tapatalk
FYI, I found a corp store has both good and bad models
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DO NOT buy the one on the left (warm color). NEVER, EVER, EVER, EVER, EVER, EVER BUY WARM WHITE SCREEN MODEL!!!!!!!!
mingkee said:
FYI, I found a corp store has both good and bad models
DO NOT buy the one on the left (warm color). NEVER, EVER, EVER, EVER, EVER, EVER BUY WARM WHITE SCREEN MODEL!!!!!!!!
Click to expand...
Click to collapse
too bad you didnt have the same page up on both phones for an accurate comparison.AND, some people like warm tones more than cool ones..
mingkee said:
FYI, I found a corp store has both good and bad models
DO NOT buy the one on the left (warm color). NEVER, EVER, EVER, EVER, EVER, EVER BUY WARM WHITE SCREEN MODEL!!!!!!!!
Click to expand...
Click to collapse
Excellent - thanks for that pic!
It's crazy how bad the differences are! There haven't been many reports of bad screens, but when there are, it's usually the T-Mobile version. No idea what's going on with their phones.
mingkee said:
FYI, I found a corp store has both good and bad models
DO NOT buy the one on the left (warm color). NEVER, EVER, EVER, EVER, EVER, EVER BUY WARM WHITE SCREEN MODEL!!!!!!!!
Click to expand...
Click to collapse
how do we know the brightness was set to the same level on each phone sir ?
wavrunrx said:
how do we know the brightness was set to the same level on each phone sir ?
Click to expand...
Click to collapse
Why would he lie? lol
Some of the screens on the T-Mobile models vary wildly from phone to phone. If you have a good screen, then cool... but some of us do not and are trying to figure out what's going on.
ATT model I had was warm/yellow and also a little brighter. TMO one I bought yesterday is cool/blue but a little dimmer. I always prefer the cooler blue screens.
Skizzy034 said:
ATT model I had was warm/yellow and also a little brighter. TMO one I bought yesterday is cool/blue but a little dimmer. I always prefer the cooler blue screens.
Click to expand...
Click to collapse
Yeah, the cooler blue screen is normal, you got a good one.
wase4711 said:
too bad you didnt have the same page up on both phones for an accurate comparison.AND, some people like warm tones more than cool ones..
Click to expand...
Click to collapse
The reason not to buy warm tone screen one is such screen appears to have more problem (heating, overshadowing, and darker screen) than cool tone screen one.
Both were adjusted to same conditions (brightness, wallpaper) but the one on the left did not have data access.
---------- Post added at 04:47 PM ---------- Previous post was at 04:27 PM ----------
wavrunrx said:
how do we know the brightness was set to the same level on each phone sir ?
Click to expand...
Click to collapse
I already set the brightness to max on both, and set no color adjustment on accessibility.
Even you may not be able to see the page, check out the soft buttons on the bottom.
In addition, I need to check the return policy if I get "warm" screen one because I mentioned above.
I recently got a Zenfone 5Z from Flipkart and upon first boot, mmediately noticed that the bottom left area (where the Navbar is) is ever so slightly darker/dimmer than the rest of the display.
The issue isn't noticable in certain lighting conditions but now that I know where to look for it, it is a bit visible in lower brightness or dim lighting conditions.
Raised a replacement request in flipkart who arranged a tech visit. The technician who arrived was pretty dumb and took pictures of a screen test which he did while standing in the daylight. Then said, he couldn't see it but will forward it to his seniors. After a few hours, the replacement got rejected.
Now flipkart says, I can still place another replacement request until the return window is over.
Apart from this minor issue, the phone and display is amazing. But I need to know whether this is a defect before going the replacement route again.
Please see photos attached. Noticable on white screen and white UI background
satishp said:
I recently got a Zenfone 5Z from Flipkart and upon first boot, mmediately noticed that the bottom left area (where the Navbar is) is ever so slightly darker/dimmer than the rest of the display.
The issue isn't noticable in certain lighting conditions but now that I know where to look for it, it is a bit visible in lower brightness or dim lighting conditions.
Raised a replacement request in flipkart who arranged a tech visit. The technician who arrived was pretty dumb and took pictures of a screen test which he did while standing in the daylight. Then said, he couldn't see it but will forward it to his seniors. After a few hours, the replacement got rejected.
Now flipkart says, I can still place another replacement request until the return window is over.
Apart from this minor issue, the phone and display is amazing. But I need to know whether this is a defect before going the replacement route again.
Please see photos attached. Noticable on white screen and white UI background
Click to expand...
Click to collapse
Hi, Even I have the same issue but in different areas.
I have color differentiation or darkening of backlight at bottom and right edge of the screen and it is getting noticeable easily day by day.
I'm going mad at this phone.
vishal hatti said:
Hi, Even I have the same issue but in different areas.
I have color differentiation or darkening of backlight at bottom and right edge of the screen and it is getting noticeable easily day by day.
I'm going mad at this phone.
Click to expand...
Click to collapse
The dark shadow on mine seems stationary n hasn't increased or decreased but as I know where it is, I keep looking at it. Sadly, the jeeves technician said he cant see it. And they rejected my request.
Did you not try a replacement? Or is the replacement also the same?
OMG I thought I was the only one with this issue and people keep telling me I am nitpicking but this is driving me crazy (I'm very particular about display quality).
Raised a replacement request as well, and the technician did the same thing - took a photo and shared on some Whatsapp group - and then cancelled the replacement; although in my case the technician did acknowledge the issue but said that as per the company's policy this does not qualify as a manufacturing defect - most likely the display had some extra pressure applied so is a bit misaligned.
I'm guessing this is present on recent batches as did not read about any such reports before buying the device. Anyway, the Jeeves guy advised me to visit Asus service center and get a DOA sheet from them and raise the replacement request again.
Pissed about this issue as the phone is otherwise perfect... It's just that the bottom 1-2 mm appears darker - like a shadow/warmer color tone, especially in white backgrounds like Settings, Google feed etc.
khayalmania said:
OMG I thought I was the only one with this issue and people keep telling me I am nitpicking but this is driving me crazy (I'm very particular about display quality).
Raised a replacement request as well, and the technician did the same thing - took a photo and shared on some Whatsapp group - and then cancelled the replacement; although in my case the technician did acknowledge the issue but said that as per the company's policy this does not qualify as a manufacturing defect - most likely the display had some extra pressure applied so is a bit misaligned.
I'm guessing this is present on recent batches as did not read about any such reports before buying the device. Anyway, the Jeeves guy advised me to visit Asus service center and get a DOA sheet from them and raise the replacement request again.
Pissed about this issue as the phone is otherwise perfect... It's just that the bottom 1-2 mm appears darker - like a shadow/warmer color tone, especially in white backgrounds like Settings, Google feed etc.
Click to expand...
Click to collapse
But flipkart still gives the option of applying for a return if you're not satisfied with the tech visit. Did you not try it? I feel this issue isn't reported much as people aren't noticing it or don't care enough to see that its an anomaly.
Almost all my previous phones had perfect screens so thats possibly the reason why I noticed it immediately. As the issue is subtle, there is a high chance Asus can say it is within acceptable tolerance levels. Especially as it doesn't show up in colored backgrounds and more in white UI elements.
As a matter of fact, I am actually scared of getting a replacement as I fear I may get something even worse with the whole display lottery going on. Because after a second replacement, they only offer refund which means I lose out on the deal I got.
I was looking through people posted images on Flipkart reviews and could see this dimmer bottom area on a few phones. Guess people aren't noticing it.
Also when did you get your phone? I got it last week. Its Aug 2018 Batch Manufactured in Indonesia.
I know there are some being made in China too. I would assume the Chinese ones are a higher quality if we take the Redmi Note 5 as an example
And this issue is very difficult to photograph as a camera doesn't see it as clearly as the naked eye.
satishp said:
But flipkart still gives the option of applying for a return if you're not satisfied with the tech visit. Did you not try it? I feel this issue isn't reported much as people aren't noticing it or don't care enough to see that its an anomaly.
Almost all my previous phones had perfect screens so thats possibly the reason why I noticed it immediately. As the issue is subtle, there is a high chance Asus can say it is within acceptable tolerance levels. Especially as it doesn't show up in colored backgrounds and more in white UI elements.
As a matter of fact, I am actually scared of getting a replacement as I fear I may get something even worse with the whole display lottery going on. Because after a second replacement, they only offer refund which means I lose out on the deal I got.
I was looking through people posted images on Flipkart reviews and could see this dimmer bottom area on a few phones. Guess people aren't noticing it.
And this issue is very difficult to photograph as a camera doesn't see it as clearly as the naked eye.
Click to expand...
Click to collapse
Yeah well even for a return they need to acknowledge the set is defective. Besides, like you said, I will miss out on the deal if I return it.
I'll probably visit the service center this weekend and see what they say. Even if they offer to fix it by replacing the screen or something it's fine. I just don't trust Jeeves' judgement - what if the issue is serious and gets worse over time... As of now I can live with it (just hurts my OCD ).
Will update here about the visit.
---------- Post added at 04:59 PM ---------- Previous post was at 04:20 PM ----------
satishp said:
Also when did you get your phone? I got it last week. Its Aug 2018 Batch Manufactured in Indonesia.
I know there are some being made in China too. I would assume the Chinese ones are a higher quality if we take the Redmi Note 5 as an example
And this issue is very difficult to photograph as a camera doesn't see it as clearly as the naked eye.
Click to expand...
Click to collapse
I too got it in BBD sale, delivered last weekend. Mine is from June 2018 batch, also made in Indonesia. So I guess either all Indonesian units are like this (which means issue is similar to Poco F1's), or this has nothing to do with batches and are rare cases. Ironical that I chose this phone over the Poco because of the display problems in the latter...
khayalmania said:
Yeah well even for a return they need to acknowledge the set is defective. Besides, like you said, I will miss out on the deal if I return it.
I'll probably visit the service center this weekend and see what they say. Even if they offer to fix it by replacing the screen or something it's fine. I just don't trust Jeeves' judgement - what if the issue is serious and gets worse over time... As of now I can live with it (just hurts my OCD ).
Will update here about the visit.
---------- Post added at 04:59 PM ---------- Previous post was at 04:20 PM ----------
I too got it in BBD sale, delivered last weekend. Mine is from June 2018 batch, also made in Indonesia. So I guess either all Indonesian units are like this (which means issue is similar to Poco F1's), or this has nothing to do with batches and are rare cases. Ironical that I chose this phone over the Poco because of the display problems in the latter...
Click to expand...
Click to collapse
Hiw bad is it for you? Can you post some pics? I'll post a few I could manage to click once I get home from work.
Not having a Problem in my Device.
I bought the Phone in Flipkart's BBD Sale. There isn't a single problem on my device and it works flawlessly. But i cannot find where my device was manufactured, if its been manufactured in Indonesia as you guys said then it might only be a problem for some Devices out there. But i have been noticing a bug in the Wifi where it will connect on when we dive into the Wifi settings and Fingerprint is Slow, so is the Face Unlock where we have to swipe up just to unlock the Phone after your face has been recognized. Other than that the Phone's pretty awesome. I am loving it.
Ok, so visited authorized Asus service center today. The guys there were polite and did not try to force the notion that something was wrong with my eyes lol. The technician there has a Zenfone 5z of his own and he showed me on his unit too the bottom shadow is present. His explanation is that the display driver is wrapped around at the bottom chin and that's what creates the shadow - nothing to do with backlight or alignment of the display. So all units would have this shadow effect and no point in getting a replacement. The guy suggested I drop a mail to Asus as feedback about this design choice
So I guess I'll just have to make my eyes get used to it because rest of the phone is perfect and I won't get anything better at this price.
@satishp If you absolutely cannot stand the issue you should probably get a refund and buy a different phone (although maybe a lot of near bezel less displays have similar issues). Or you have to live with it - no point in getting a replacement as all units are likely same. Oh, and btw, the technician's unit is manufactured in China (at least that's what he told me), so it's more of a design flaw than a batch issue I guess...
@khayalmania
Thanks for the update brother. Its a relief knowing its not a defect. Guess we'll have to live with it then. Just to confirm, I have attached photos of my phone's screen now. Sorry about the delay. Is this what you are having as well?
Anyway, I have no intentions of returning for a refund as this was a pretty good deal. This device is even better than the OP6 in many aspects. Nothing else comes close. The issue is quite subtle. Only visible at lower brightness. The shadow isn't very prominent in higher brightness levels.
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satishp said:
@khayalmania
Thanks for the update brother. Its a relief knowing its not a defect. Guess we'll have to live with it then. Just to confirm, I have attached photos of my phone's screen now. Sorry about the delay. Is this what you are having as well?
Anyway, I have no intentions of returning for a refund as this was a pretty good deal. This device is even better than the OP6 in many aspects. Nothing else comes close. The issue is quite subtle. Only visible at lower brightness. The shadow isn't very prominent in higher brightness levels.
Click to expand...
Click to collapse
Sorry man can't see your attached photos. Maybe because I don't have enough posts?...
It's called "shadowing" and is fairly common on the 5Z. It's most noticeable along the notch and bottom of the screen. I'd rather have a little shadowing than lightbleed or burn in.