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I was using the phone today and the screen suddenly locked up on me. It wouldn't respond to any button presses so I just did a battery pull to reset it. However, the phone won't turn back on now. It doesn't do anything, even when plugged into the charger, the phone doesn't even indicate that it's charging or anything at all. It's like it has been completely bricked.
It was completely stock, never unlocked it or rooted and never installed any custom rom or anything of that nature. I've only had the phone for a couple of months and I'm completely baffled as to what could have happened. It certainly wasn't anything that I did.
Any ideas? Or does anyone have any experience with this type of thing happening to their phone?
So I've left the battery out for over 30 minutes and it still won't turn on. I have an extended battery and the regulary battery that came with the phone and it won't turn on with either battery.
I have also tried the volume down and power button method and that doesn't do anything at all either.
Plugging the phone into the computer with the USB cable also does nothing.
How long have you had the phone. Did you buy it from a store?
.....Clones & Drones.....
Mine did the exact same thing! It was realy weird, however all i did was keep the power button pressed and it rebooted fine.
Sent from my Galaxy Nexus using xda premium
ptmr3 said:
How long have you had the phone. Did you buy it from a store?
.....Clones & Drones.....
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Click to collapse
I got the phone when it was released and I ordered it online right from Verizon's website.
I hope that you have the warranty from the carrier!
gulmat said:
Mine did the exact same thing! It was realy weird, however all i did was keep the power button pressed and it rebooted fine.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I wish it was that simple for me.. I held the power button down for over a minute and still, nothing happened. This is really frustrating.
!!!!!!!+111111
evolishesh said:
I hope that you have the warranty from the carrier!
Click to expand...
Click to collapse
.....Clones & Drones.....
ptmr3 said:
!!!!!!!+111111
.....Clones & Drones.....
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Click to collapse
I'm not sure about that one. I know I don't have insurance thru verizon but isn't there a manufacturer warranty? Like I could get a refurb from verizon instead of a brand new one?
I've never had a smartphone just stop working for no reason at all and I was never really into modding them so I thought I was safe. I guess I was wrong.
Really disappointed in Samsung right now. This is my first nexus device, not sure if I'll get another.. That's totally lame to have a crap product that just stops working for no reason. This is an unmodded phone, completely stock, never been dropped or anything of that sort. The only thing that I did was swap the regular battery out for the extended version.
russ4h said:
I'm not sure about that one. I know I don't have insurance thru verizon but isn't there a manufacturer warranty? Like I could get a refurb from verizon instead of a brand new one?
I've never had a smartphone just stop working for no reason at all and I was never really into modding them so I thought I was safe. I guess I was wrong.
Really disappointed in Samsung right now. This is my first nexus device, not sure if I'll get another.. That's totally lame to have a crap product that just stops working for no reason. This is an unmodded phone, completely stock, never been dropped or anything of that sort. The only thing that I did was swap the regular battery out for the extended version.
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Click to collapse
I'd definitely go to Verizon with this. Most definitely manufacturer defect.
Hold down volume up and volume down and the power button. Does it boot into fast boot? Id say if it doesn't do anything then go ahead and call your carrier because its a faulty unit. You can also try plugging it in without a battery and then Inserting the battery. That also saw sends a power up signal to the device. Though I don't know if this trick works on a nexus three. This was an old trick to "jump start" a nexus one that had a faulty power button. But aside from all this, it sounds to me like you've got a faulty unit whether you get it running or not. Probably just need to swap it , sounds like something went pop.
Sent from my Galaxy Nexus using Tapatalk
You should be able to get a refurbished phone.its probably just a manufacturer defect.
Sent from my Galaxy Nexus using Tapatalk
android01 said:
Hold down volume up and volume down and the power button. Does it boot into fast boot? Id say if it doesn't do anything then go ahead and call your carrier because its a faulty unit. You can also try plugging it in without a battery and then Inserting the battery. That also saw sends a power up signal to the device. Though I don't know if this trick works on a nexus three. This was an old trick to "jump start" a nexus one that had a faulty power button. But aside from all this, it sounds to me like you've got a faulty unit whether you get it running or not. Probably just need to swap it , sounds like something went pop.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
Thanks for the tips, I tried the volume up, volume down, and power button method just now and it doesn't do anything. I Also just tried plugging it in and then putting the battery in and nothing as well.
The thing is, I don't have insurance thru Verizon (i.e. the $5 a month thing). Would going to them even benefit me at all? Do you know if they would offer a refurb or something?
The phone has a 1 year warranty on it. You shouldn't have to pay anything but you might just get a refurbished replacement.
I think I had the same thing happen to me a few days ago. However, I have the GSM version that I bought from amazon (thru a third party seller), so no warranty. Yeah, I know. Smart. Also, in my case, I unlocked the bootloader so I could flash the official yakju so I would get updates faster from google. Despite some lagginess with 4.0.2, it had been working great for a month+.
When mine crashed, all I did was press the back button and the screen went crazy and froze up, then started glitching and made a buzzing sound. I pulled the battery and tried a reboot. The Google logo would glitch and "ghost" and then the animation would start, but it was slower and choppy. After a few seconds, it froze and the screen was all low-rez looking and I could see what I can only describe as strange pixelation or scan lines (with a few of them moving from the top of the screen down to the bottom in a continuous loop). The only way to get it to stop was another battery pull.
I tried to use fastboot to get back in and reflash to the original firmware, but I kept getting a usb error (didn't have that when I first unlocked the bootloader using a mac, so not sure what the problem was). Now, the phone won't get passed the Google logo and just sits there for 30+ minutes without making any progress (that I can see). I keep trying to get back into the bootloader using fastboot, but now it won't even do that.
I've contacted Samsung/UK (as that's where mine originated), but don't think I will be getting any help based on their initial response. And, since my bootloader is unlocked, that probably voided the warranty anyway. I have no idea what happened, but it seems like some sort of combination of hardware/software problem. So, basically I'm screwed and out $700.
russ4h said:
Thanks for the tips, I tried the volume up, volume down, and power button method just now and it doesn't do anything. I Also just tried plugging it in and then putting the battery in and nothing as well.
The thing is, I don't have insurance thru Verizon (i.e. the $5 a month thing). Would going to them even benefit me at all? Do you know if they would offer a refurb or something?
Click to expand...
Click to collapse
I'd say go contact Verizon and see what they say. If they can't help you out then you gotta contact Samsung and I believe (if my memory serves me right) all their products have a one year warrenty from the day the phone was used. So you should see what they have to say.
Similar thing happened to me, it rebooted itself, as it has been doing quite a bit of lately, and then wouldnt turn on no matter what I did.
Eventually just help the POWER and VOL DOWN button together to reboot, and it worked fine again. I'm completely stock wtf.
tandp74 said:
I think I had the same thing happen to me a few days ago. However, I have the GSM version that I bought from amazon (thru a third party seller), so no warranty. Yeah, I know. Smart. Also, in my case, I unlocked the bootloader so I could flash the official yakju so I would get updates faster from google. Despite some lagginess with 4.0.2, it had been working great for a month+.
When mine crashed, all I did was press the back button and the screen went crazy and froze up, then started glitching and made a buzzing sound. I pulled the battery and tried a reboot. The Google logo would glitch and "ghost" and then the animation would start, but it was slower and choppy. After a few seconds, it froze and the screen was all low-rez looking and I could see what I can only describe as strange pixelation or scan lines (with a few of them moving from the top of the screen down to the bottom in a continuous loop). The only way to get it to stop was another battery pull.
I tried to use fastboot to get back in and reflash to the original firmware, but I kept getting a usb error (didn't have that when I first unlocked the bootloader using a mac, so not sure what the problem was). Now, the phone won't get passed the Google logo and just sits there for 30+ minutes without making any progress (that I can see). I keep trying to get back into the bootloader using fastboot, but now it won't even do that.
I've contacted Samsung/UK (as that's where mine originated), but don't think I will be getting any help based on their initial response. And, since my bootloader is unlocked, that probably voided the warranty anyway. I have no idea what happened, but it seems like some sort of combination of hardware/software problem. So, basically I'm screwed and out $700.
Click to expand...
Click to collapse
That's awful man. I've been reading more and more about random reboots happening with this phone and what not.. I just don't know what to think right now, I thought this was supposed to this beast of a phone and now after only a couple of months, it has completely stopped working for no apparent reason at all. Pretty lame, and this has definitely never happened to me before as I always take care of my phones. I just figured that if something were to happen to this phone, it would be from my own doing, just as it has been with every other phone that I've ever owned (ie from modding, from a drop, etc.). Samsung gets a thumbs down from me, I paid a lot of money to get this phone and now I'm going to be stuck with a refurb because they have put out a crap product.
As for you, I wouldn't even tell Samsung that you unlocked it. They probably won't be able to tell if you did or not since the phone won't boot properly. They should offer you a refurb, so you'll be in the same boat as me. I went into Verizon today and that's the best that they could do. I have to wait til Monday for it to come in the mail. I'm stuck without a phone til Monday.
volsey said:
Similar thing happened to me, it rebooted itself, as it has been doing quite a bit of lately, and then wouldnt turn on no matter what I did.
Eventually just help the POWER and VOL DOWN button together to reboot, and it worked fine again. I'm completely stock wtf.
Click to expand...
Click to collapse
Yeah, it's looking like this phone has been giving many people similar problems. Samsung must have let a bad batch slip out or something. I was completely stock as well, no unlock, no root, no custom rom, just a plain old basic user here and mine took a dump on me.
Mine does this about every other day and I have to pull the battery and restart, sorry to hear yours won't reboot. Ouch
I've searched & searched thru XDA without any luck or finding someone with a similar situation.
My GNEX is unlocked, rooted & running AOKP 36.
I hung up the phone after a call...locked it...put it in my pocket...took it out a few minutes later and the phone would not turn on. My battery was over 50%, so i thought i pocket-powered the phone down.
The phone does not boot into any mode. I've tried them all. It is not recognized by my Mac or PC. Here are the things i've done so far: Battery pull. Charge overnight. Removed battery overnight. I bought a new battery & i'm still having the same problem.
Any ideas before i call Verizon and take the loss? I would really like to recover my pictures & videos.
Thanks in advance.
So you have tried to boot into recovery by holding down power and the volume buttons?
If not try this to get to recovery to do a restore.
http://www.youtube.com/watch?v=1SDd1DZUs-M
If you tried this, then you might need to send it in.
Thanks for the reply, but i've tried that already. I'm out of ideas...it's unresponsive.
falotm said:
Thanks for the reply, but i've tried that already. I'm out of ideas...it's unresponsive.
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Click to collapse
Do you have another battery or friend with a gnex? My girls died completely while plugged in over night. I got another battery and it fired up.
Needless to say a clean install was the next step.
Sent from my GT-I9300 using Tapatalk 2
Also hold down power button for awhile. And also try.with a different battery.
...
I bought a new battery from Verizon and tried it, but its still unresponsive. I charged both batteries overnight and nothing happens.
I've held all buttons for several minutes with both batteries, but nothing happens. It wont boot and it won't boot into recovery/bootloader/hard reset menu, etc (android with stomach open LOL)
On a few occasions, when i connect to my PC, it says new hardware detected OMAP 4440 (or something like that) & asks to install drivers. I have the Gnex toolkit, but the program does NOT detect my phone.
Thanks for the replies.
This happened to my fiance's vzw gnex. She was on stock though. Just surfing the web and it turned off. Dead as can be. She took it back and they gave her a new one.
Sent from my Xoom using xda premium
Oh.. Man you lost the bootloader.... If you have warranty go ask for a replacement, it's a pain trying to get the phone back up..
They won't know the phone its unlocked since it won't turn on
Nexus Cm9 + Franco
http://forum.gsmhosting.com/vbb/f63...b-prime-via-usb-cable-freeeeeeeeeeee-1465412/
Try this?
Can't hurt...
My Nexus is from Verizon & the tutorial you linked is for the GSM version. Do you think it matters?
I will still give it a shot. Thanks!
Did you check the pin area where the battery connects? Are the pins in good condition or any small foreign object around them?
If you're careful you can *maybe* odin it back to stock (you've already lost the pics tho).
Look in the dev area for any odin threads.....links to files and stuff are in there.
Jubakuba said:
Try this?
Can't hurt...
Click to expand...
Click to collapse
Thanks for the link. I installed the drivers, phone was detected, ran thru the program, but it failed at the very end. I think its because my phone is i515 & not GSM version.
I've given up hope. Time to get a replacement. I hope it never boots and they don't find out its unlocked & rooted.
I appreciate everyone's input.
Thanks!
a friend mine has a similar problem..
phone died without reason
where i can download the drives that you made mention?
i'll suggest him to try that .bat file
Trying to install a new ROM on my Verizon HTC one, I went to flash a new recovery. Booted to fastboot, flashed recovery with an image and now the phone is stuck in a boot loop. The phone vibrates then the screen comes on. It shows the standard HTC splash, my computer makes the USB connected sound, then disconnected sound. Then the screen goes off.
I have tried to hold power and volume down. It doesn't change the behavior of the phone.
Any thoughts? What can i do if i cant get into fastboot?
video http://youtu.be/xWdtQpilHdI
160ish views.... no comments? No one even to say its bricked?
You should still have your bootloader. Hold power and volume until it comes up. Even during the bootloop.
Sent from my HTC6500LVW using Tapatalk
mmuzzy said:
You should still have your bootloader. Hold power and volume until it comes up. Even during the bootloop.
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
Thats the thing, Ive held power and volume (tried top, tried bottom, tried both) for 2-3 minutes at a time. No difference or change. the battery died from the loop. Now when i plug it into a power supply, it automatically starts the bootloop again.
I had the same problem happen to me.
I searched around everywhere for a solution. If you couldn't get it into bootloader again there isn't much to do.
I returned mine into verizon and got a new one the next day.
if you cant get to bootloader i hate to say it your stuck
I would keep tryng to boot to bootloader a bunch of times might get lucky and have it go in other than that if you cant get into booloader there is nothing you can really do ill do some looking around for ya but dont get hopes up
just found this maybe will help
leave the phone charging for at least 10-15 min on the AC adapter. press and hold both vol buttons then press and hold power for 2+ minutes. after 2 minutes, let go of all buttons except volume down.
geeibara said:
I had the same problem happen to me.
I searched around everywhere for a solution. If you couldn't get it into bootloader again there isn't much to do.
I returned mine into verizon and got a new one the next day.
Click to expand...
Click to collapse
That was my next step today. Sucks, I wont have the blue one anymore!
eldoon said:
That was my next step today. Sucks, I wont have the blue one anymore!
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Click to collapse
That sucks was the blue one only a limited time? You should still try to ask vzw if you can get a blue one. Honestly this was the easiest way instead of searching around for all this other stuff. vzw was very professional and fast about replacing the phone.
geeibara said:
That sucks was the blue one only a limited time? You should still try to ask vzw if you can get a blue one. Honestly this was the easiest way instead of searching around for all this other stuff. vzw was very professional and fast about replacing the phone.
Click to expand...
Click to collapse
I contacted vzw and they are sending me a new phone. Even blue! The blue htc one is best buy only. i think they are still available.
Hold it up to a bright ( really bright ) light and reboot the phone by holding the power button for 10 - 15 seconds... Sounds strange yes.
Sent from my HTCOneVZW using xda app-developers app
Hello guys.
I wanna start saying that i found a couple of threads about this issue but none of them was about the 2013 version of this tablet.
Two days ago I was on a plane to London, i turned off my Nexus 7 2013 (the device has at max 3 months and i bought it brand new) that was fully charged.
During the flight I didn't turn it on...when I was at home, approximately 3 hours after, I tried to turn it on without success...tried to recharge it but no response from it...no blinking or steady white light.
Till now I still can't figure out what happened to it considering I just turned it off normally.
I tried all the steps provided by several google official support pages without luck. I also opened the back cover too see if some connectors were not properly attached; no problems there.
I am really starting to think that something broke.
My question would be: I bought it directly from Amazon and I was wondering if it's a problem that I rooted it and I installed a custom rom on it. Is it possible that sending it back will result in having it back myself without any kind of repair attempt?
Thanks to everyone will give this some time
Have you happened to try booting it into fastboot regardless of it not actually starting up? It's a long shot but you could try it.
Also if Amazon can't turn it on either it shouldn't be a problem.
Sent from my LG-LS980 using Tapatalk
goldflame09 said:
Have you happened to try booting it into fastboot regardless of it not actually starting up? It's a long shot but you could try it.
Also if Amazon can't turn it on either it shouldn't be a problem.
Sent from my LG-LS980 using Tapatalk
Click to expand...
Click to collapse
By fastboot you mean the procedure where you have to press volume down + power button?
Anyways i kinda tried everything, it just doesn't respond.
Altough what I noticed just yesterday was that if I plug it to the charger it gets warm on the back, upper part meaning that the power still goes through...
But thinking that this is something related to the battery doesn't feel right...it was fully charged when I turned it off the last time.
I think i should give it back with RMA...It feels like the only choice i have.
N4R4Y4N said:
I think i should give it back with RMA...It feels like the only choice i have.
Click to expand...
Click to collapse
I agree with that.
Sent from my Nexus 7 Flo running CM 11 4.4.2 with ElementalX Kernel using XDA Premium 4 mobile app
Hi
I updated the latest OTA Android 7 last night and the phone will not turn on and my laptop does not recognise it at all.
Do I now have an expensive paper weight?
Anybody else had this?
Thanks
keith
teckboy2002 said:
Hi
I updated the latest OTA Android 7 last night and the phone will not turn on and my laptop does not recognise it at all.
Do I now have an expensive paper weight?
Anybody else had this?
Thanks
keith
Click to expand...
Click to collapse
But just nothing happen? Any splash, no reaction for power button anything?
Sent from my Nexus 5X using XDA-Developers mobile app
Nothing at all
Nothing at all, I have been trying to reboot it all day and nothing, I'm very very sad
But dont you know if something went wrong /battery was discharged while upgrading? Any reaction when you plug a charger?
Sent from my Nexus 5X using XDA-Developers mobile app
No sign of life
Hi
Nothing, the phone was fully charged, the phone went to reboot after the update and it never came back, when I plug it into the supplied OEM wall charger and I get no sign of life.
Keith
It seems bootloader is corrupted, weird, I would send Phone RMA but wait for other mates' mind
Sent from my Nexus 5X using XDA-Developers mobile app
Thanks
So when you say "I updated the latest OTA Android 7 last night"- does that mean Google actually pushed it to you or did you sideload it?
I'm having the same issue but didn't sideload it - I was away from my phone for several hours, came back and it was dead, no boot up nothing and I have no idea why or if N was pushed to my device while I was not watching.
The ota update wont install unless you give permission to download and then restart to install...
Enviado do meu Nexus 5X através de Tapatalk
Domin_PL said:
It seems bootloader is corrupted, weird, I would send Phone RMA but wait for other mates' mind
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
Impossible. Hold the effin' button down until your finger turns blue. It will boot.
Sent from my Nexus 5X using XDA-Developers mobile app
bobby janow said:
Impossible. Hold the effin' button down until your finger turns blue. It will boot.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
in the forums someone said that if nothing works then few bands pressing the power button will dry the battery out after a day. later it should work again (after some charging ofc )
Hi
OK, it was not side loaded it was OTA I gave permission and it downloaded installed rebooted and then died.
I will leave it off charge for a day or two and then give it another try,
FYI, my record for holding the buttons down so far is 2 minutes then I gave up and my fingers where blue.
Thanks for your help
Keith
teckboy2002 said:
Hi
OK, it was not side loaded it was OTA I gave permission and it downloaded installed rebooted and then died.
I will leave it off charge for a day or two and then give it another try,
FYI, my record for holding the buttons down so far is 2 minutes then I gave up and my fingers where blue.
Thanks for your help
Keith
Click to expand...
Click to collapse
Yeah I think 2 minutes is quite enough. If you just can't get the phone to turn on you only have one choice.. RMA. Sorry.
bobby janow said:
Impossible. Hold the effin' button down until your finger turns blue. It will boot.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
Really? When i formatted my HTC one s bootloader i tried that too.
Ej guy try to boot into LG download mode. (That shouldnt be formatted).
(Volume Up + Power wait 3 seconds then plug in power cable)
Update, I left the phone off charge for three days and then plugged it back in, it flash's red about 4/5 times and then nothing?
What does the flashing red mean, I know it mean nothing good.
Flashing red never does!
Thanks
teckboy2002 said:
Update, I left the phone off charge for three days and then plugged it back in, it flash's red about 4/5 times and then nothing?
What does the flashing red mean, I know it mean nothing good.
Flashing red never does!
Thanks
Click to expand...
Click to collapse
My phone seems to be having the same issues yours is having. I got a notification that Android 7.0 Nougat was available, so I downloaded it. Sunday night I was playing on my phone when it froze, I turned it off and tried to restart it. It flashed the Google Splash screen and then died. Its been 3 days since my phone has worked. During this time I've tried everything I could think of to try to make it start. My computer won't even recognize the device. I get a "device descriptor request failed" notification from my computer. I called Google on Sunday and they're sending me a warranty replacement.
I tried to turn it on this morning and the LED flashed red. I'm going to charge it and see what happens. Hopefully, I can pull my pictures off of the phone before the warranty item arrives. (I'm dumb/paranoid and didn't back them up on Google Cloud. Lesson learned.)
Guys. Are we on stock recovery, bootloader & radio? If people are flashing ota's with modified recovery's, this is the problem.
LāvLab / HostileSlothRecords
No mine was stock.
Mine is also 100% stock.
Sent from my Nexus 7 using Tapatalk
wow stock phones having this? Scary.
Ive done this to myself in the past. I know people generally frown on this advice but Ive used wugfresh's tool box to pop it back to life.
Generally I plug the phone in and just fiddle with the power and refreshing the TB until something get recognized. One time I was able to get it to the bootloader than just let google do everything from there.
Scary stuff.
Are you at least seeing a backlight?