Screen won't turn off... help? - T-Mobile Samsung Galaxy Note 3

I'm running the stock ROM by jovy23. As I am going through setting up the phone, I realized that the screen won't turn off. The power button works on a long-press to invoke the shutdown/restart menu, but short press does not turn off the screen.
1) I used an app to turn screen off, it will invoke the lock screen but the screen stays on
2) Nothing is wakelocking the phone, and no screen wakelock
3) "Screen stays on when charging" is turned off
4) "Dream" is turned off
5) Screen also does not turn off after timeout
6) Wiped cache/dalvik
7) Restarted multiple times
8) Phone is not plugged in or charging
9) SmartStay turned off
10) I have a Sprint Note 3 w/ same set of apps, config, etc., and it works fine
I do not believe this is a hardware issue, but what could it be? I'd appreciate some help...
Thanks.

snovvman said:
I'm running the stock ROM by jovy23. As I am going through setting up the phone, I realized that the screen won't turn off. The power button works on a long-press to invoke the shutdown/restart menu, but short press does not turn off the screen.
1) I used an app to turn screen off, it will invoke the lock screen but the screen stays on
2) Nothing is wakelocking the phone, and no screen wakelock
3) "Screen stays on when charging" is turned off
4) "Dream" is turned off
5) Screen also does not turn off after timeout
6) Wiped cache/dalvik
7) Restarted multiple times
8) Phone is not plugged in or charging
9) SmartStay turned off
What could it be? I'd appreciate some help...
Thanks.
Click to expand...
Click to collapse
The only thing I could tell you is to use ODIN and get back to complete stock and see if it works there. If not, warranty replacement.

Very interesting...
I discovered that if I renamed the boot animation qmg file under \system\media , the screen won't turn off. Once I restored the file, all is well.
Why is this?

snovvman said:
Very interesting...
I discovered that if I renamed the boot animation qmg file under \system\media , the screen won't turn off. Once I restored the file, all is well.
Why is this?
Click to expand...
Click to collapse
dont know... i tried the same...odd

Related

Screen won't turn off...

I don't know if it's a setting I somehow changed or what, my screen won't turn off if I push the power button. If the screen is LOCKED it will turn on and off with the power button, but if I am at the homescreen and try to turn it off - nothing, I have to let it turn off by whatever time I set. (one minute)
Anyone know how to fix it??
Is this happening with the USB cable connected? If so, you've set it to not turn off during charging. Settings -> Applications -> Development -> Stay awake.
a4x4kindagal said:
I don't know if it's a setting I somehow changed or what, my screen won't turn off if I push the power button. If the screen is LOCKED it will turn on and off with the power button, but if I am at the homescreen and try to turn it off - nothing, I have to let it turn off by whatever time I set. (one minute)
Anyone know how to fix it??
Click to expand...
Click to collapse
Mines been doin the same. I thought maybe it never did it until I checked this on someone else's Evo and it turned blacked when I pressed it. Hoping I dont have to reset my phone just for this.
Lyvewire said:
Mines been doin the same. I thought maybe it never did it until I checked this on someone else's Evo and it turned blacked when I pressed it. Hoping I dont have to reset my phone just for this.
Click to expand...
Click to collapse
a4x4kindagal said:
I don't know if it's a setting I somehow changed or what, my screen won't turn off if I push the power button. If the screen is LOCKED it will turn on and off with the power button, but if I am at the homescreen and try to turn it off - nothing, I have to let it turn off by whatever time I set. (one minute)
Anyone know how to fix it??
Click to expand...
Click to collapse
i had the same problem once so, i backed up all my apps and reflashed to the same rom then restored my apps.... no problems ever since ...
It happens when plugged or unplugged . Just started happening yesterday , it is stock not rooted .
-------------------------------------
Sent via the XDA Tapatalk App
I Had the same issue, I took off back cover & blew under the power button with compressed air. I works now!

[Q] cool3d aces v3: power off not working/no shut down

Hi there,
I'm enjoying coolexe's ROM but I've discovered I can't turn my phone off.
Long press of the power button shows the menu with "Power off", "Hibernate", "Restart" etc. Selecting power off shows the first part of the shut down sequence (white htc screen, black screen, button lighting turns off).
Pressing the power button again (long press needed) does not boot the phone but shows pin entry screen first (ie, the phone did not shut down).
I first noticed this because over night my phone went to 0% battery while I thought it was turned off. The only way I've been able to shut it down properly is rebooting to recovery and powering down from there.
Its a minor problem but I'd be pleased to hear if someone can suggest a solution. The ROM is otherwise great!
Thanks
Jandles said:
Hi there,
I'm enjoying coolexe's ROM but I've discovered I can't turn my phone off.
Long press of the power button shows the menu with "Power off", "Hibernate", "Restart" etc. Selecting power off shows the first part of the shut down sequence (white htc screen, black screen, button lighting turns off).
Pressing the power button again (long press needed) does not boot the phone but shows pin entry screen first (ie, the phone did not shut down).
I first noticed this because over night my phone went to 0% battery while I thought it was turned off. The only way I've been able to shut it down properly is rebooting to recovery and powering down from there.
Its a minor problem but I'd be pleased to hear if someone can suggest a solution. The ROM is otherwise great!
Thanks
Click to expand...
Click to collapse
i don't use this rom, but i think sense 2.1 and above has fast boot feature
try: menu -> settings -> power, then make sure 'fast boot' is unticked
then when you power off the phone, it should properly be properly switched off instead of hibernating.
that worked - thanks!
(now I wish I'd figured that one out myself)

[Q] screen not turning off

Strange issue
a new samsung s4 mini, stock rom.
the screen will not turn off. whenever it enters sleep mode, the screen blacks out for a second, then turns back on.
this happens when it goed to sleep automatically, or when pressing the powerbutton
tried factory reset, same problem (no extra programs installed)
installed a wakelock ap, but that does not really show a reason why it should be turning on?
Anyhting obvious i am missing, or should i just return this to the dealer.
sandervanzijl said:
Strange issue
a new samsung s4 mini, stock rom.
the screen will not turn off. whenever it enters sleep mode, the screen blacks out for a second, then turns back on.
this happens when it goed to sleep automatically, or when pressing the powerbutton
tried factory reset, same problem (no extra programs installed)
installed a wakelock ap, but that does not really show a reason why it should be turning on?
Anyhting obvious i am missing, or should i just return this to the dealer.
Click to expand...
Click to collapse
Have you installed any app like "Screen ON"?
I ve got this problem from time to time, when I lock the phone it wakes up for 5s and then turns the screen off although I have had twice the situation where the screen was on all the time till I pressed off button again...strange.
Had this problem long time ago with Note 1 and somebody said that the phone wakes up if it looses the signal and searching for it again......
dont know......
Im not really sure but might as well try.
Have you turned on Daydream ?
You can find it in Settings 》My Device 》 Display
Make sure it is off.
If that hasnt worked, if you have a cover on take it off and then see if you still have that problem. Maybe the cover is too tight and its presing on a button.
If that doesnt work, then now lets turn off Smart Stay. Swipe down your notification bar and look for Smart Stay and turn it off.
If none of these have worked then I'm not sure :/
Hope your problems gets fixed.
Sent from my GT-I9190 using xda app-developers app
i hav a same problem and i got it because if i try to other lcd its normal if u press power botton hes on and if u press he sleep so i deside lcd problem

[Q] Trouble with locking the screen.

Hey guys,
When I woke up today my phone had some serious issue.
I can turn the phone on and off with the power button, but when the phone is lit and I want to
lock the screen, the button does not work. I can hold it in and get to the power meny, but when
i just tap it, nothing happens...
Do any of you know why it occour? Havent done anything unusual...
Clearly the button works, because I can enter the Power meny...
/Thanks
vomitone said:
Hey guys,
When I woke up today my phone had some serious issue.
I can turn the phone on and off with the power button, but when the phone is lit and I want to
lock the screen, the button does not work. I can hold it in and get to the power meny, but when
i just tap it, nothing happens...
Do any of you know why it occour? Havent done anything unusual...
Clearly the button works, because I can enter the Power meny...
/Thanks
Click to expand...
Click to collapse
are you trying to turn the screen off on lock screen? if so just double tap the screen
Is the phone stock or modded (rooted, custom ROM, etc.)?
Did you try to reboot device already?
Sent from HTC One m8, or maybe not anymore
redpoint73 said:
Is the phone stock or modded (rooted, custom ROM, etc.)?
Click to expand...
Click to collapse
Its not rooted or anything, so i guess stock.
mr.loverlover said:
Did you try to reboot device already?
Sent from HTC One m8, or maybe not anymore
Click to expand...
Click to collapse
Yes, the first thing I tried.
I'm not completely clear on the issue. If you just tap the power button while the screen is on, it should turn off the screen (which in turn also locks it). If holding the power button until you get the power menu, the choices should just be Power Off, Restart, and Airplane Mode. I don't think there is an option to lock screen on that menu on a stock ROM (and actually no custom ROMs that I know of).
Sorry for the delay on the answers.
It's not that i can't access the power menu, that works fine.
But if you want to lock your screen, you just tap the power buttom and that dosent work.
And I just found out that the screen NEVER shouts down!? It's always on.
When I reeboot the phone, the screen darkens, but all the icons on the desktop is visible and when i try
to tap the screen it acts like its off!?
Can't even think of whats wrong with this now.
The power buttom clearly works, but i can't lock or shout down the screen.
It's like its always on!?
I'm having this exact same issue.
My solution
Obviously this is much too late for the OP, but for anyone who might still stumble on this thread (it is still one of the top hits on Google for this issue), I got mine working again by rebooting the phone, after first disabling fast boot in the settings. (Settings > Power > Fast boot - I should note my phone is the HTC One Mini 2, but I assume the M8 isn't too different in this regard).
I had previously attempted rebooting from the power options (both restart and power off), but this hadn't fixed the problem.
AJCham42 said:
Obviously this is much too late for the OP, but for anyone who might still stumble on this thread (it is still one of the top hits on Google for this issue), I got mine working again by rebooting the phone, after first disabling fast boot in the settings. (Settings > Power > Fast boot - I should note my phone is the HTC One Mini 2, but I assume the M8 isn't too different in this regard).
I had previously attempted rebooting from the power options (both restart and power off), but this hadn't fixed the problem.
Click to expand...
Click to collapse
The Fast boot option in Settings was removed from the M8 as of Lollipop.
Even when the M8 had this option, it did not effect "Restart" in power options. At least on the M8, restart is always a try restart; and Fast boot only affected the "power off" condition.

My Pixel freezes sometimes

So I normally just close the case cover and it causes the tab to go to sleep. A couple of times when I pull it off the charger, it wont respond to touches at all. And I am forced to hold the power button down until it turns off and then I can turn it back on and it works fine after that.
Has anyone seen this type of issue before.
I have similar issue but during use, without go to sleep. Pixel freezes sometimes and i am forced to do a hard reboot.
Is there a way to get the advanced menu for restarting it vs just powering off?
acdcking12 said:
Is there a way to get the advanced menu for restarting it vs just powering off?
Click to expand...
Click to collapse
Yes, if you are rooted, install Xposed then the module gravity box.

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