In the middle of watching a YouTube video my data stop rolling in all it shoiws on top is that it is sending data but not receiving any. It works fine with WiFi though I've reset the phone ive tried putting the SIM in my other HTC one but nothing works anyone have any idea what's going on.?
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Most likely Verizon is doing maintenance on it . I get that from midnight to almost 3 in the morning
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I went to my local Verizon store and they have no idea what's going on. It went away around 11 am and stil hasn't came back it is now 1:30 am
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Call customer service as those stores don't know jack squat.
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You're in the wrong forum. this should go in troubleshooting lol.
if it's tied to your SIM (happening in two phones), it's likely something on Verizon's end, and nothing to do with your phone. It'd be worth it to call customer service and see if there's some settings they can flush on their end of the switch.
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I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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It may seem extremely simple and obvious but have you done a PRL update? I have seen similar issues where basically the phone doesn't activate properly and that solves it. I would think its been tried with multiple phones but maybe overlooked due to its simplicity.
Yes many times. And profile. And hard resets. But thanks.......
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i have a similar issue when someone calls me they cant hear me but i can her myself on my phone and often times i have to call back for the call to work correctly i hope this issue gets fixed soon my bet is after the new update on the phone it started happening so it might have something to do with the new firmware released a couple weeks backs
I doubt its the firmware or update. This would be a widespread issue. I'm on the latest firmware and don't suffer from this issue. If this is your 4th phone, I would say its safe to assume there is a network issue rather than phone if the call works properly when you call the person back. Ask sprint to give u a different phone other than the gs3 and see if the problem persist
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cazman420 said:
I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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Click to expand...
Click to collapse
Are you using an Airave?
All Battery results are on a 6300mah battery, unless otherwise noted!
cazman420 said:
Yes many times. And profile. And hard resets. But thanks.......
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Click to collapse
Do you have an airave? If you or a neighbor do, your connecting to there's and prl updates are severally corrupt and messed up when trying to through an airave if they don't fail. Try going to a different part of town and do a prl update. And I would actually recommend another provider.. Sprint has become garbage. Worst connection in the country due to what stats say. Not to mention sprint doesn't care about customers much anymore. Been with them like 13 years and then a couple years back they took away all the benefits of senior customers. For example, I have 0 to 1 bars in my house.. With all other providers I get 5...
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Questions and help issues go in Q&A
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FNM
No airave . issue happens all over chicagoland. Tried four phones already sprint is not willing to exchange phone again. But can't fix my problem. I'm lost.
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Also issue has been for three months. Before the update came out.
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And continues to this day. With no help or credits to my account from sprint. I guess they expect me to just put up with bad service and not leave. Yet they still feel like they deserve to charge me an e.t.f.
Pretty close to just saying f you sprint.
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Some how i lost connection and goes from H+ to E, and some times stays on grey bars.
Anyone konws why iam having data lost?
I have unlimited data plan. parandoid rom, i tried several rom and radios but no good needs i still have data drops.
Is this a recent development? Call T-Mobile to see if they're working on towers there.
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DocHoliday77 said:
Is this a recent development? Call T-Mobile to see if they're working on towers there.
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If IMEI is intact, it's a T-Mobile issue. I was replying to say that I've had this issue before, once. I was going to call them to complain, but it was fixed in under 24 hours.
Aerowinder said:
If IMEI is intact, it's a T-Mobile issue. I was replying to say that I've had this issue before, once. I was going to call them to complain, but it was fixed in under 24 hours.
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I think is towers issue I had that in mind too, imei issue not at the moment just data drops and it stays on Edge for long until I put airplane mode for a moment and switch it back that's when I get H+ back
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Yeah, either call support to confirm, or give it a day or two to see if it gets better.
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Happens to me here and there. sometimes I lose internet conection for 30min to and 1hour. I already called tmobile and told them bout it and how it started happening after they activated lte -.- they said its weird that it shouldn't be happening what should actually be happening is the data speeds geting faster. All they did is reset my data conection and gave me $5 credit for 6months:banghead:
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Well if it gets better soon that $5.isn't a bad deal!
Have you tried Odin flashing the Stock firmware? Wipe data to test clean? Try any other modems?
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Iv tried flashing stock via odin and it didn't help :/ so I called and got a replacement so far it hasn't happen anymore the thing that sucks is that the replacement I received is defective the home button is not sticking out how its supose to so I called and place another order but they are out of stock I kinda got upset when I was told I would have to wait like bout a week or so to receive my replacement so I asked if later on the road the home button started giveing me problems was I allowed to exchange for a replacement I wss told yes so I cancelled it cuz I could live with my phone like that not really a big thing
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Sometimes if you press the issue they will replace it with a comparable model. They certainly have the T999L in stock if you want to ask if that's a possibility. Dont expect it to work, but could be worth a shot...
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I called T-Mobile but they just reset the lines well that's what they said.
And nothing still the same data drops, iam going to try odin flash and I would see if that helps
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If the flash doesn't help, wait another day or two and call back if it doesnt improve. Tell them you'd like to have a help ticket escalated because their last attempts did not help. Just try to get them to put you in contact with a tech who has the ability to deal with things on a more specific level. Most likely you only got the first level of support. They don't have many permissions to deal with a lot of issues. A lot if them are told that account resets will fix everything it seems like!
Hopefully though, things will jusy improve as they work on towers and upgrades.
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I need help guys, I was using my phone for only a week when all of a sudden I can't call or text or listen to my voice mail... instead I keep recieving "not registered to network" messages when i try and do anything involving data. When I go to my settings to enable data, its already on, but when I look for an available network, it turns off my data.. its like a never ending loop. Regardless of which I do first. My s4 is rooted but I doubt that could be the issue becauze it worked with my phone being rooted, anyone have any solution other than replacement?
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Take a look to your apn and also make sure your IME has a # like 03 instead of just a 0 also check that on mobile networks make sure that the LTE/GSMA something lik that.. Is checked.. Make sure it has the LTE...
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Idk what you ment by the ime # not having an 03, but I checked and made sure everything else was in the right position and they are, but its still being stubborn
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This could also be a bad SIM
Maybe, but why randomly stop working? Before this situation, my phone was sending me errors about how I couldnt wifi call due to an outdated sim card, so I went and got a new one, that didnt work.
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AtrixNo4g said:
Maybe, but why randomly stop working? Before this situation, my phone was sending me errors about how I couldnt wifi call due to an outdated sim card, so I went and got a new one, that didnt work.
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Click to collapse
And all you've done it root it? That's not going to cause your issue, and you have a new SIM. It's starting to look like bad hardware.
lagunas11 was asking you to verify your IMEI
Wait.. I think your right about the whole SIM deal, I switched to Family Mobile about a week ago and they dont really have new sim cards just the original big than micro, so im going to take a guess and say it is the sim
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AtrixNo4g said:
Wait.. I think your right about the whole SIM deal, I switched to Family Mobile about a week ago and they dont really have new sim cards just the original big than micro, so im going to take a guess and say it is the sim
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Click to collapse
That's most likely what it is then. So they are giving customers cut down regular SIM cards? I'm lost...
Nah, when you purchase the SIM Card, its a big one but within side is a micro-sim, that you can pop out incase you desire one, but if you need the big one, you can easily pop the micro back into the big. Thanks for your help man, I guess im going, to be phoneless for a little
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AtrixNo4g said:
Nah, when you purchase the SIM Card, its a big one but within side is a micro-sim, that you can pop out incase you desire one, but if you need the big one, you can easily pop the micro back into the big. Thanks for your help man, I guess im going, to be phoneless for a little
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Click to collapse
That always sucks... Try turning off data and setting the Network Mode to GSM/WCDMA auto, maybe you can at least txt and call...
Thanks for everything man, turns out my imei number got locked after I reported this phone stolen, I called tmobile just earlier today and now I just wait 48 hours before my phone will be active again
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AtrixNo4g said:
Thanks for everything man, turns out my imei number got locked after I reported this phone stolen, I called tmobile just earlier today and now I just wait 48 hours before my phone will be active again
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Click to expand...
Click to collapse
I even face palmed myself after reading this.
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I bought a phone of a guy and I manually activated the phone the calls work and data on the spot, I didn't have enough time to check the phone and found it it was rooted...anyways I got everything back to stock sprint rom and reset the counter...now there is no internet. I have a feeling that he probably had it hooked up to boost because the data was working on the old rom. I already tried the wipe carriers setting and clean install and reset the counter...
Does anyone know how to go back from Boost to sprint?
You activated it on sprint the first time and it worked? If so nothong wrong. Please give us the details in your about phone section.
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Did you enter the correct APN info? That's step one dude
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If you activated it and it worked fine rooted it sounds like the phone was ok. Maybe you took a wrong step in flashing back to stock. Try going through hand free activation ##72786# and see if that does anything for you.
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This sounds more like a phone issue and not that the guy ripped you off. If the phone cleared and activated correctly and now your having issues that's the risk you take when buying used. I recommend next time you buy on eBay or swappa to have a little protection after buying. Good luck.
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Hi, I have a tmobile note 3 on att network. Phone has been great no problems at all. suddenly a few day a go people can't hear me. If I put the phone in speaker is all good. I did a factory reset and nothing. Has anyone experienced this issued or have any idea on how to solve it. Phone is stock no root or roms.
Thanks..
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Sounds to me like you may just have a defective mic. I would take in for an exchange. You can call the person in the store to prove it if they ask.
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