Develop Bugs

Orange Desire dropping calls and diverting calls to VM

It seems to have got worse over the last few days. At times I need to make more than one attempt to dial out, the calls drops unexpectidely, and people who ring me sometimes get redirected to Voicemail even though my phone is on with good signal. Have phoned orange multiple times about it, and after diagnosing with them, still at a loss. Anyone else expereincing similar?

stats101 said:
It seems to have got worse over the last few days. At times I need to make more than one attempt to dial out, the calls drops unexpectidely, and people who ring me sometimes get redirected to Voicemail even though my phone is on with good signal. Have phoned orange multiple times about it, and after diagnosing with them, still at a loss. Anyone else expereincing similar?
Click to expand...
Click to collapse
P.s. the phone is not rooted, however very recently I used ADB to install all apps to SD.

oh, the phone has also rebooted a few random times on it's own aswell over the last few days. I think it's all linked.

Have inserted the sim card into another phone. On my desire, while testing, out of 8 incoming calls, 2 went to Voicemail. On my other phone, out of 20 incoming calls, 0 went to voicemail. Seems that it's a fault with the phone and not Orange reception. Going to phone HTC.

Suggested I do a hard reset. I might aswell root my phone and install stock if that is the case.
Any suggestions before I waste a day?

All my previous devices, were on orange, the service was awful, texts coming hours and somtimes days late, calls going str8 to vm, slow data ect, when i got my desire i changed to tmob, and ive never looked back
Sent from my HTC Desire using Tapatalk

Hi
I used to have an X10, that frequently put peoples calls direct to VM in full reception (even with a mate standing next to me calling it went to VM). Now i have the desire and still the same issues, I get random texts telling me I have missed calls when the phone never rang. So I'm not sure if its Orange or Android. I was previously on o2 and didn't have these issue

Update the radio part ?
Sent from my HTC Desire using XDA App

AndroHero said:
All my previous devices, were on orange, the service was awful, texts coming hours and somtimes days late, calls going str8 to vm, slow data ect, when i got my desire i changed to tmob, and ive never looked back
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
Hate to tell you but orange now own t mobile lol and you can sign up and Rome on each network
Sent from my HTC Desire using XDA App

tidy said:
Hate to tell you but orange now own t mobile lol and you can sign up and Rome on each network
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
I know that, but in my area, i only just got gprs with orange, but with t-mobile i get an excellent hsdpa signal, and there cheaper, £5 for a months unlimited internet
Sent from my HTC Desire using Tapatalk

If you are on GPRS (i.e. no 3G coverage at your location), and you are actively using the GPRS connection (including for background data), then it will block incoming calls as if the phone were in a call already. This is a limitation of GPRS*, and it is the same on all UK networks and all phones.
This doesn't happen with 3G/HSDPA, or if you are using Wi-Fi for your data.
I don't know if this is the OP's problem, because it shouldn't cause dropped calls once established (or affect outgoing calls, I think) but it is the effect behind what some of you are describing.
*technically, it doesn't happen with certain GPRS devices (class A?), but there are very few such phones, and there are certain network measures to avoid it, but no network uses them.

so if somebody could write an app that suspends data connection if on 2g and allows data for 3g only, then problem solved?? Obviously only for people who are not really bothered by loss of data sometimes.

arewenotmen said:
If you are on GPRS (i.e. no 3G coverage at your location), and you are actively using the GPRS connection (including for background data), then it will block incoming calls as if the phone were in a call already. This is a limitation of GPRS*, and it is the same on all UK networks and all phones.
This doesn't happen with 3G/HSDPA, or if you are using Wi-Fi for your data.
I don't know if this is the OP's problem, because it shouldn't cause dropped calls once established (or affect outgoing calls, I think) but it is the effect behind what some of you are describing.
*technically, it doesn't happen with certain GPRS devices (class A?), but there are very few such phones, and there are certain network measures to avoid it, but no network uses them.
Click to expand...
Click to collapse
I'm always on GPRS party because there's no 3G/HSDPA at home nor at where I work. So I've hard-set the phone to be GSM only and I've never missed a called so far. Even had calls come in mid facebook usage....
Edit; Tried it again now,
Box standard non-branded desire, Orange Pay As You Go.
a G icon to the left of my reception bars.
I was updating the weather widget both Up and Down arrows where lit up.
Rang from my office phone to my desire..No problems at all.......

my data connection is usually switched off (saves battery), so that isn't the cause,

noternet said:
I'm always on GPRS party because there's no 3G/HSDPA at home nor at where I work. So I've hard-set the phone to be GSM only and I've never missed a called so far. Even had calls come in mid facebook usage....
Edit; Tried it again now,
Box standard non-branded desire, Orange Pay As You Go.
a G icon to the left of my reception bars.
I was updating the weather widget both Up and Down arrows where lit up.
Rang from my office phone to my desire..No problems at all.......
Click to expand...
Click to collapse
Odd. Maybe Orange changed something - I've never tried with them. The network feature is called DTM, but I didn't think anyone had turned it on. I frequently miss calls on O2 because of this.
The Desire also appears to frequently lie and reports the wrong symbol much of the time - so at work with only GPRS (in the middle of nowhere and we have our own cell on our site), mine often says H for HSDPA, and yet the same problem occurs. I suppose it's possible that you're actually on EDGE.
There's a thread about it here: ht tp://androidforums.com/htc-desire/68995-not-receiving-calls-when-browsing-gprs.html

used to have this problem with my x10 on orange until i flashed a new rom and updated the baseband, hasn't dropped a call since....... the wife recently upgraded her phone to desire hd and she is now having the dropping calls/forwarding to vm problem. i reckon its got to be something wrong with the radio orange are using, get it flashed and see if it helps? that is my plan with the missus phone!

I had this happen with my phone on o2 on 3g I notice my signal bar wasn't high though an drops easily. One day i got loads of delayed msgs an calls going straight to vm. I switched my setting to use 2g only an now no problems.

Mok_ojin said:
I had this happen with my phone on o2 on 3g I notice my signal bar wasn't high though an drops easily. One day i got loads of delayed msgs an calls going straight to vm. I switched my setting to use 2g only an now no problems.
Click to expand...
Click to collapse
That's the same work around i have been using. 2G also seems better for battery life, so now I prefer it over 3G.

OP - my partner has been experience EXACTLY the same issues as you with her AMOLED Desire.
To the point where we are possibly going to root it soon, in the hope that a new ROM/radio will resolve the issues. Not sure how viable this is though...

ICS Leak - Missed Calls and Data Drops on LTE

I have been running the ICS leak for quite some time now and haven't had any major problems with it until now. Ever since they launched LTE in my area I have been having trouble with my phone not receiving calls. When I finally talk to the person that was trying to call me, they say that it would ring twice and then go to voicemail. My phone never rings and I don't receive any notifications about missed calls. I have also noticed that when it does this, my data no longer works at all. If I toggle airplane mode, it will snap the phone out of it.
This problem seems to be growing in frequency. ATT tried to sell me some BS about the phone gets clogged with interference from travelling through low signal areas and they re-registered my phone on the network and told me to give it a try. My phone is still having this issue. LG had no clue what was going on with my phone.
Does anyone have any idea of what could be going on and what I can do to fix this?

New rom? Just in case something did happen with the rom somehow.
Sent from my LG-P930

I'm also having the same problem on official Bell ICS...

accent1016 said:
I have been running the ICS leak for quite some time now and haven't had any major problems with it until now. Ever since they launched LTE in my area I have been having trouble with my phone not receiving calls. When I finally talk to the person that was trying to call me, they say that it would ring twice and then go to voicemail. My phone never rings and I don't receive any notifications about missed calls. I have also noticed that when it does this, my data no longer works at all. If I toggle airplane mode, it will snap the phone out of it.
This problem seems to be growing in frequency. ATT tried to sell me some BS about the phone gets clogged with interference from travelling through low signal areas and they re-registered my phone on the network and told me to give it a try. My phone is still having this issue. LG had no clue what was going on with my phone.
Does anyone have any idea of what could be going on and what I can do to fix this?
Click to expand...
Click to collapse
Why not use the official release?

accent1016 said:
I have been running the ICS leak for quite some time now and haven't had any major problems with it until now. Ever since they launched LTE in my area I have been having trouble with my phone not receiving calls. When I finally talk to the person that was trying to call me, they say that it would ring twice and then go to voicemail. My phone never rings and I don't receive any notifications about missed calls. I have also noticed that when it does this, my data no longer works at all. If I toggle airplane mode, it will snap the phone out of it.
This problem seems to be growing in frequency. ATT tried to sell me some BS about the phone gets clogged with interference from travelling through low signal areas and they re-registered my phone on the network and told me to give it a try. My phone is still having this issue. LG had no clue what was going on with my phone.
Does anyone have any idea of what could be going on and what I can do to fix this?
Click to expand...
Click to collapse
Voice data is not sent over the LTE network but instead is sent over EDGE, HSUPA or HSDPA (gsm) networks. This is because LTE was designed to handle data only. Currently a few mobile operators are begging to launch voice over LTE capabilities (VoLTE). However ATT does not support VoLTE capabilities so whenever you place or receive a call your handset will switch to the gsm network to handle voice.After the call has ended your handset usually takes a few seconds to automatically switch back to LTE if available. During the time your phone is switching back networks your data will be inaccessible. If your phone does not switch back or your data never returns then you can toggle on/off airplane mode to reset it as you have mentioned doing. This should not be happening very often, unlike what you describe. What I would suggest is flashing HoNo's CWM official V20c ICS from att. This will update your phones baseband and firmware for your radios and I've also heard is more stable and has improved battery life. Hope I could help.
Sent from my Nexus 7 using xda app-developers app

accent1016 said:
I have been running the ICS leak for quite some time now and haven't had any major problems with it until now. Ever since they launched LTE in my area I have been having trouble with my phone not receiving calls. When I finally talk to the person that was trying to call me, they say that it would ring twice and then go to voicemail. My phone never rings and I don't receive any notifications about missed calls. I have also noticed that when it does this, my data no longer works at all. If I toggle airplane mode, it will snap the phone out of it.
This problem seems to be growing in frequency. ATT tried to sell me some BS about the phone gets clogged with interference from travelling through low signal areas and they re-registered my phone on the network and told me to give it a try. My phone is still having this issue. LG had no clue what was going on with my phone.
Does anyone have any idea of what could be going on and what I can do to fix this?
Click to expand...
Click to collapse
I had the same problems with the leak at home where I have a weak signal. Never had any problems with CM9 or GB. When I switched to the official rom all those problems went away. So I think it was just a baseband issue with the leak.
Sent from my LG-P930 using xda app-developers app

We ( my wife and I) got the same issue... With Bell.
So we sent both phone ( GB by the way non root ) to bell to get them repair ...
Sent back the phone... 1 h later ... got the same issue .. so they ( futuretel in Markham Ont Canada) dont find the issue, they just reflash the phone.
sent it and ... weeks later got it back ... lost it again ... but they change hardware and also reflash.
Now it's my turn ...
I'm still waiting for my phone because when i got it back, got issue ( probably firmware ) because I lost the speaker and speakerphone ... so if someone call me i was not able to ear them...
Sent back the phone again for repair and now i'm waiting.
Update my wife phone 2 day's ago with ICS from LG( bell ) and I dont think she got the issue.
If it's happening again, LG will have to step in because it's 2 repair for the same issue.
Since we are not alone in this situation we will be able to remove the hypothesis
of interference in our house!
And again ... when I was talking with someone from Bell support, I told them I would like to try custom Rom if the issue is still there...
The person agree with me... yes weard from someone from bell...
Other than that ... it would be good for people to "catlog" the drop signal / no voice service...
Some one have a good tool that can track that specific issue ?
Thanks!

LTE Call Problem

Recently I noticed I been having this weird issue while my phone is on LTE. When it is on LTE, it doesn't seem to receive any calls. I understand the phone is supposed to switch over back to 3G, but it doesn't do so and the call just rings and nothing happens (testing with house phone).
However if I try to dial out with my phone while on LTE, it will switch to 3G and make the call. I hang up (and while still on 3G), I called my phone with the house phone and it went through fine.
What's up with that??

Aria807 said:
Recently I noticed I been having this weird issue while my phone is on LTE. When it is on LTE, it doesn't seem to receive any calls. I understand the phone is supposed to switch over back to 3G, but it doesn't do so and the call just rings and nothing happens (testing with house phone).
However if I try to dial out with my phone while on LTE, it will switch to 3G and make the call. I hang up (and while still on 3G), I called my phone with the house phone and it went through fine.
What's up with that??
Click to expand...
Click to collapse
Similar issue with some wifi calling... when at my girlfriends old place, I would connect to wifi (with wifi calling enabled) and my mom would come by to pick me up or whatever but when she called to let me know she was outside, my phone wouldnt ring.... when I called her, everything was fine and the call would go through... have you toggled the wifi calling options at all when testing out if your phone will receive the calls? I know you said that it was happening over LTE but the circumstances seem eerily similar
Sent from my SGH-T889 using xda app-developers app

out of service area - signal drops

since I received the phone last week, when I make or receive calls, sometimes the call will drop with the circle and slash saying "out of service area". a few seconds later all signal returns. data always works, only when voice does this occur.
happens more often on Bluetooth, but have experienced it at other times. Worked with advanced tech support on att, all seems well on their end. tried 3 different sims registered over the past week, same problem. note 2 did not have this issue.
anyone else having odd voice dropping?
EDIT: I turned on UTMS HD Voice using the hidden diagnostic menu. 5 test calls today and no signal drops/disconnects. Coincidence or something else???

UTMS HD Voice
Hi, IT Rider. I've been having similar problems with my GN4 Att. Dropped calls, mysterious disappearances of any network connection and so on.
I went into the hidden diagnostic menu to try to change the UTMS HD Voice, but I couldn't tell which tile on the diagnostic menu to choose for that.
Could you please enlighten me?
Thanks,
IT Rider said:
since I received the phone last week, when I make or receive calls, sometimes the call will drop with the circle and slash saying "out of service area". a few seconds later all signal returns. data always works, only when voice does this occur.
happens more often on Bluetooth, but have experienced it at other times. Worked with advanced tech support on att, all seems well on their end. tried 3 different sims registered over the past week, same problem. note 2 did not have this issue.
anyone else having odd voice dropping?
EDIT: I turned on UTMS HD Voice using the hidden diagnostic menu. 5 test calls today and no signal drops/disconnects. Coincidence or something else???
Click to expand...
Click to collapse

gs4 at dropped calls
I too have the same problem. If anyone knows a solution please help!!!!!!!

IT Rider said:
since I received the phone last week, when I make or receive calls, sometimes the call will drop with the circle and slash saying "out of service area". a few seconds later all signal returns. data always works, only when voice does this occur.
happens more often on Bluetooth, but have experienced it at other times. Worked with advanced tech support on att, all seems well on their end. tried 3 different sims registered over the past week, same problem. note 2 did not have this issue.
anyone else having odd voice dropping?
EDIT: I turned on UTMS HD Voice using the hidden diagnostic menu. 5 test calls today and no signal drops/disconnects. Coincidence or something else???
Click to expand...
Click to collapse
It maybe Sim card problem. Try to go to At&t store and get new card with secure elements. This are sims to work better.
Clicking from notecable N910A

IT Rider said:
since I received the phone last week, when I make or receive calls, sometimes the call will drop with the circle and slash saying "out of service area". a few seconds later all signal returns. data always works, only when voice does this occur.
happens more often on Bluetooth, but have experienced it at other times. Worked with advanced tech support on att, all seems well on their end. tried 3 different sims registered over the past week, same problem. note 2 did not have this issue.
anyone else having odd voice dropping?
EDIT: I turned on UTMS HD Voice using the hidden diagnostic menu. 5 test calls today and no signal drops/disconnects. Coincidence or something else???
Click to expand...
Click to collapse
Hate to bring this thread back, but this is EXACTLY what is happening to my mom's replacement Note 4. Original Note 4 was exhibiting similar problems, but wasn't showing "Out of Service Area". Internet and text messages are working just fine. Calls will drop at its leisure. Had two sim card swaps before getting a replacement unit mailed from AT&T.
AT&T submitted a case for our problem, but it may take up to five days to respond. I don't know who to blame now, Samsung or AT&T.

Has anyone resolved this issue. Having the same problem. Calls randomly drop after 45 sec up to 5 minutes. All data drops. Says "out of service area". Everything reconnects after 10 seconds. Only happens when making calls. Been doing it since activation of phone 2 months ago . Switched from straight talk to cricket 2 days ago. Hoped it would resolve the issue. It did not.

New Note 4 user here, same issue

Try cleaning the contacts on the SIM card and the phone. If it spends sometime in a pocket where it can accumulate lint it can cause problems. My old S3 had this issue as I carried it with me all the time and had the flip style case. After cleaning the contacts, just use a paper towel with some rubbing alcohol, it stopped happening completely.

Question Phone Suddenly on Emergency Calls Only Until I Restarted It

When I woke up today, I saw that my phone was on No Service and it wasn't just flipping between full bars and no service for a second like it too often does (including dropping calls a couple of times). I tried to fix it by turning Airplane Mode on and back off, but it did nothing. I went to try to manually choose a tower to connect to mostly to see if the T-mobile tower near me was working or not, and there instead of a tower name it said "Emergency Calls Only". It did let me pick from the list and a disappearing pop-up said it connected, but it never changed to signal and stayed on Emergency Calls Only. So, I restarted my phone. Once it was back on, I had signal, but strangely I also got a Gmail notification about an e-mail that had arrived an hour prior, so I guess even my WiFi wasn't working! Bluetooth did connect fine to my Apollo Neuro anti-anxiety device, but the app was messed up showing it at 100% strength on two different settings instead of the strength they were saved at (and were sent to the device at), which was weird. Everything was fixed after the phone restart.
Anyone else had this happen? The signal issues on this phone are really starting to annoy me! Flipping to no service for a second too often, not connecting manually to any other tower (my plan includes unlimited roaming for talk and data) [I'm not sure if auto roaming works since I haven't been where it would be needed], dropping a couple of calls, not sending texts at times, Chat texting dots turning off often (usually fixed by going into Airplane Mode and back), and now this! I love the phone, but they need to fix it whether it is Samsung or T-mobile!

i thought i was the only one. suddenly no service to any calls but data intact. only way to fix is by cycle flight mode.

jemfalor said:
i thought i was the only one. suddenly no service to any calls but data intact. only way to fix is by cycle flight mode.
Click to expand...
Click to collapse
That sucks. They really need to fix this basic function of this phone!

I've had that issue when getting in areas where coverage is spotty, but never been able to see it go into Roaming..........just "emergency calls only".

ycats said:
I've had that issue when getting in areas where coverage is spotty, but never been able to see it go into Roaming..........just "emergency calls only".
Click to expand...
Click to collapse
It seems that is the issue, that the phone won't roam. That is a mega problem.
My phone was just sitting on the wireless charger all night, and I get full bars (occasionally minus one) here at home, so .