Okay, so when I press Back and Menu they show up as button presses on the screen, not actions. I can verify this with visual screen touches in Development settings. What do?
I guess there are two possible reasons. Last thursday my boss and I got back to the shop after a day of jobs and it was pouring, like torrential. Like the storms of two months saved up. We got ready to get out of the car. he didn't. Locked the doors. I was in the rain for at least a minute with nothing to shield the phone with in my pocket. This morning he came into the office and startled me, causing me to drop my phone. Since this morning, after the drop, the buttons don't work for back and menu. Quick button/camera works, volume, power. I guess the buttons work but they show up as presses, not actions. I am using the unofficial Cyanogenmod 10.2 and this morning I was using 9/13. The issues happened, I upgraded to 9/15 or 16, the recent one. Still persisted. all day it goes crazy. Sometimes they both act like they're being pressed insanely fast, like both of them a dozen times a second. When it happens I have to pull the battery because it is impossible to navigate the power menu. The buttons work, they are receptive when I longpress them, they just don't work correctly.
I wiped all but internal data and installed the 9/16 Unoffical CM 10.2 rom again with the modem and still the problem persists. In TWRP they don't respond but I can't remember if they are working in TWRP or not.
I'd love if someone could give me any advice. Thanks for reading.
Well when having issues with a phone flashing custom roms is the last thing you should do for 2 reasons.
1. its NOT going to hurt to test it by flashing it back to stock. Instead of keep flashing CM on it.
2. If something happens to make the phones buttons complelty act up you WOULD NOT be able to return to stock and the stores would clearly see you had something done or flashed on it and try to blame it on that (Even though its most likely not)
Pull the battery door off the phone look to the right of the camera do you see a tiny hole and something White or red? If its red then your warranty is void as it has got wet. But if its white just call up AT&T and have a replacement sent. (Assuming you have the E980 att version and on AT&T) You did not say what model nor carrier.
hyelton said:
Well when having issues with a phone flashing custom roms is the last thing you should do for 2 reasons.
1. its NOT going to hurt to test it by flashing it back to stock. Instead of keep flashing CM on it.
2. If something happens to make the phones buttons complelty act up you WOULD NOT be able to return to stock and the stores would clearly see you had something done or flashed on it and try to blame it on that (Even though its most likely not)
Pull the battery door off the phone look to the right of the camera do you see a tiny hole and something White or red? If its red then your warranty is void as it has got wet. But if its white just call up AT&T and have a replacement sent. (Assuming you have the E980 att version and on AT&T) You did not say what model nor carrier.
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Click to collapse
Sorry, you're right; I didn't specify. I have an AT&T e980, less than a month old. No water damage, it is still white in a little white circle then right next to it in a little square placed inside a clear circle, white as well. I will begin the process tomorrow of reversing it to stock and unrooting it. I didn't get your post in time and flashed to Paranoid Android because of tablet UI, I can get onscreen controls as well as PIE to choose from, in case I had to live with it. Thanks for your info and advice.
Related
Title sums up my problem. I've got a T-Mobile Touch Pro 2 and I've got some water on it a few weeks ago. The wet seal on the battery and phone are both pink. I got a new battery and now the phone boots. It goes through the pink little T-Mobile screen, and then onto the black screen that says the phone wasn't shut off properly and this and that. It gives me the option to press the Volume-up key to do a hard reset, or press any other button to turn off or restart. The problem is that pressing volume-up, or any other key does not do anything. In fact, the only way to turn the phone off at this point, is by taking the battery out.
Can somebody please advise as to what I can do with this phone that is only 2 months old?
I believe the life/fate of your phone will depend on how quickly you acted right after the phone got wet. For instance did you immediately remove the battery and place the phone under a light or in a window where it could dry out? I even here sticking the phone in a bag of rice will help to draw out moisture. But if the phone has sat for weeks I would say it's safe to assume you phone has seen its last days. If you can take it apart and leave the individual components out to dry out and clean off any corrosion with alcohol and re-assemble. I wish I could offer better advice... Good luck it brings a tear to my eye to hear about a touch pro 2 broken down
Edit: Sorry I didnt realize you said that the screen does display. I would definitely try taking it apart and thoroughly cleaning things out and leaving it apart to dry for awhile. sending it in will get you no where (since pink water marks) and chances are HTC/T-mobile wont even send your broken phone back.
8gkl said:
Title sums up my problem. I've got a T-Mobile Touch Pro 2 and I've got some water on it a few weeks ago. The wet seal on the battery and phone are both pink. I got a new battery and now the phone boots. It goes through the pink little T-Mobile screen, and then onto the black screen that says the phone wasn't shut off properly and this and that. It gives me the option to press the Volume-up key to do a hard reset, or press any other button to turn off or restart. The problem is that pressing volume-up, or any other key does not do anything. In fact, the only way to turn the phone off at this point, is by taking the battery out.
Can somebody please advise as to what I can do with this phone that is only 2 months old?
Click to expand...
Click to collapse
You could also try connecting the phone to your pc, and run mymobiler. When the screen goes blank, maybe you will be able to have access to your phone through the program. You could back up whatever you needed, and would tell you if the lcd went out. Just a thought. Sorry to hear about that though.
Mymobiler says that it needs activesync functional in order to work. Activesync doesn't work for me. I tried it anyway and it wouldn't detect. Is there a stock htc touch pro 2 rom out there that is in NBH format so that I could stick it on my SD card?
The very same thing happened to my Touch Pro 2 a few days ago too!
My story is different. I had never had any water damage to the phone. On the 23rd of March, I installed the Deepshining ROM. It worked fine. The next morning, I went into T-Mobile to get the new HTC HD2. I turned off the Touch Pro 2 to retreive the SIM card, and then have been using the HD2 since. I tried to turn on the Touch Pro 2 for a few nights now. It just stays at the T-Mobile Stick Together screen until the battery is dead. I tried a soft reset while it was stuck on that screen, and received the error message just like the OP.
Can someone help me too? I am really worried that the phone is bricked. I can't get a new Touch Pro 2 under warranty since I am running on a custom ROM/radio.
I'm not sure if I can blame Deepshining. None of my previous ROM installs ever failed on me, and people seem to be installing the roms just fine.
Are you trying to conquer my thread? It's nice and all that you've got the same problem, but thread hijacking is frowned upon.
Sorry, the phone is physically damaged. There's not much you can do at this point.
Just as an update. Somehow, after installing the deepshining mod and trying it after a few days, it works fine now. It became very responsive, and I was able to install the original tmo 6.1 stock rom. Everything works fine, the only problem is that some of the physical qwerty keys either don't work or draw more than the needed letter/number. The power button doesn't function to turn the screen off, which really is about the only bummer. Everything works fine. Yay.
So... all of a sudden, everytime i slide the screen up, it shuts the screen off. I slide it back, hit the power button a few times, then it turns back on?
NRG GTX 5/9 release
TMO USA
Is my screen busted?
Power off your phone, remove the battery and then put it back in, making sure it fits in there snuggly.
That has happened to me, and removing/replacing the battery fixed it.
Yes, as Amy noted this behavior is often attributed to the battery not sitting exactly right in the compartment. Sometimes just popping it out and back in is enough, but some people have reported needeing to slip a small piece of paper or something similar under the battery cover as well to help keep it snug. (It seems that the sliding motion can be enough to shake the battery off the contacts if it's not secure enough).
Let us know if that clears it up
okay. what the deuce.
my tp2 just literally started doing the same.
earlier today it was perfectly fine.
but now.
i slide out the keyboard and the screen goes blank.
i tried the remove battery and restart.
didn't help.
i tried the paper between battery and cover.
didn't help either.
the screen only goes blank when completely slid out.
if i hold it open just before completely open the screen is still on.
any suggestions?
thanks.
Yea, none of those things worked. However, keeping the battery snug helped with the issue of not hearing anything through the handset.
It honestly sounds to me like both of you are dealing with a loose connection between the screen and the motherboard somewhere, either power or video feed, can't say for sure which. Unless you're willing to disassemble your rhodium (which isn't impossible, just complex), it sounds like it's time to send it to a service center (for AT&T) or to HTC, since that would be a warranty repair.
I hope that this is just freak coincidence that both of you had this happen just now, and not a sign that we're all at risk of having the same issue eventually
How long have each of you had your phones?
EDIT: One more question for you guys...whatever is on the display on your screen rotates into landscape before the display shuts off right?
sirphunkee said:
It honestly sounds to me like both of you are dealing with a loose connection between the screen and the motherboard somewhere, either power or video feed, can't say for sure which. Unless you're willing to disassemble your rhodium (which isn't impossible, just complex), it sounds like it's time to send it to a service center (for AT&T) or to HTC, since that would be a warranty repair.
I hope that this is just freak coincidence that both of you had this happen just now, and not a sign that we're all at risk of having the same issue eventually
How long have each of you had your phones?
EDIT: One more question for you guys...whatever is on the display on your screen rotates into landscape before the display shuts off right?
Click to expand...
Click to collapse
i have own the phone for about three weeks...
though. bought it used from a friend who had it for four months.
but my friend bought it used from somebody too...
aka. not sure how long it has been used.
the display is rotated. and stays on as long as the right side is held.
before the 'tilt piece' is revealed. as soon as it is. the screen goes blank.
and i believe it would be the video feed...
i can still type with the keyboard. just can't see what i am typing.
unless i hold the screen from sliding completely out on the right.
and about the warranty...
would i have a warranty with htc still?
don't have proof of purchase.
just the phone and original box.
thanks.
My AT&T Tilt 2 has been exhibiting this behavior for some weeks now. It seems to be centered around the keyboard slide, but the behavior comes and goes. I found that slamming the phone on the desktop would bring it back to life for a little while, but then it would start to clap out again in a few days. What a pile.
Anyway, I have a fresh one from AT&T to swap out. Now all I have to do is get all my applications and stuff transferred over to the new phone before sending the craprod back to them.
sh4d0w86 said:
i have own the phone for about three weeks...
though. bought it used from a friend who had it for four months.
but my friend bought it used from somebody too...
aka. not sure how long it has been used.
and about the warranty...
would i have a warranty with htc still?
don't have proof of purchase.
just the phone and original box.
thanks.
Click to expand...
Click to collapse
Oh boy...yeah I didn't realize you'd gotten it third-hand. Well it has been less than a year since the Rhodium was released, so it's possible that HTC will still honor the 1-year manufacturer's warranty, but I can't guarantee it. My suggestion would be to just contact HTC America's service group (1-888-617-1113) and see what they say.
Best case: they agree to cover the repair
Worst case: an example of one of the risks you take when you buy something through "unofficial" channels
Yea luckily for me, I bought it second hand, but it was purchased from a retail store, meaning I got a warranty exchange. I just sent it back.
having same issue
im having same issue, when the phone is slid open, goes black, nothing gets it back on, the buttons light up, display dead
however, if i place it in stand by via power button in regular mode, then slide it open, it works, ive rattled and shook the phone, never goes back off, im typing this with it open and tilted....
any ideas?
prob leaving the htc community, samsung captivate, blackberry torch, or htc aria are my choices from at
I've noticed from day one that sometimes the proximity sensor seems to be a bit goofy on my phone. Sometimes the screen would go blank immediately after starting a call, and nothing I could do could bring it back except for putting it back up to my face and pulling it away again.
Welp, now the sensor seems to be totally dead unless I smack the phone with my hand. It makes calls, but the display goes blank and no buttons will work at all until the other person hangs up (doesn't matter if it's incoming or outgoing). I've only had the phone for a week. If I have it away from my face and smack the front of the phone with the palm of my hand the display comes back on and all buttons start working again for a few seconds, then it'll go blank again.
I've reverted it back to the stock DI18 that it came with and formatted the SD card (along with wiping everything more times than I can count). Anything else I should try before I take it back to Sprint tomorrow?
lifeofbean said:
I've noticed from day one that sometimes the proximity sensor seems to be a bit goofy on my phone. Sometimes the screen would go blank immediately after starting a call, and nothing I could do could bring it back except for putting it back up to my face and pulling it away again.
Welp, now the sensor seems to be totally dead unless I smack the phone with my hand. It makes calls, but the display goes blank and no buttons will work at all until the other person hangs up (doesn't matter if it's incoming or outgoing). I've only had the phone for a week. If I have it away from my face and smack the front of the phone with the palm of my hand the display comes back on and all buttons start working again for a few seconds, then it'll go blank again.
I've reverted it back to the stock DI18 that it came with and formatted the SD card (along with wiping everything more times than I can count). Anything else I should try before I take it back to Sprint tomorrow?
Click to expand...
Click to collapse
Mine is doing the same.... even worse actually. If the other side doesn't hang up (after taking call and it going blank)..... I have to do a battery pull to fix the issue until the next call. Other times (smaller percentage)... the screen won't turn off at all while talking on it. Either way is unacceptable. I don't know what is causing it... I tried to do a complete wipe and have stock rom.... but it didn't fix the problem. This only starting happening a few weeks ago. I took it into a sprint store and they ordered me a new phone (out of stock). It's still under warrantly... so all is good I hope. I plan on dumping Samsung once a better Gingerbread HTC phone comes out early next year. Samsung support sucks!
Mine goes blank on every single call - only way to get the phone to respond is by removing the battery or smacking the **** out of the front of it with my hand (at which point it brings up the normal in-call screen). Really annoying especially since I just got it on Tuesday.
Hopefully the store near me has some of them in stock. It's also a service center, and a fairly large corporate owned store, so I'm pretty sure I'll be able to swap it tomorrow.
So, the screen stays black until the call is ended right? Well, I have a solution for ending the call if the otherside doesnt hang up anyway, if your running 2.2...
You can set the power key to end calls, that way you can easily disconnect the call without having to have the screen on. I know this isnt a solution, but it may work as a stop gap until you can get it working correctly.
Menu->Settings->Accessibility-> (If a box pops up saying 'No accessibility applications found', just hit cancel) -> Check the box next to 'The power key ends calls'
If your not running 2.2, you can do this by editing one of the key map files, just follow the how to in this thread: http://forum.xda-developers.com/showthread.php?t=849075
That is an option, but it'd be a lot nicer if the phone actually worked the way it's supposed to.
Turns out the corporate owned stores are open late during the holidays, I swung by a little while ago and they confirmed the sensor was borked. Swapped it out on the spot.
Thanks though.
lifeofbean said:
That is an option, but it'd be a lot nicer if the phone actually worked the way it's supposed to.
Turns out the corporate owned stores are open late during the holidays, I swung by a little while ago and they confirmed the sensor was borked. Swapped it out on the spot.
Thanks though.
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Click to collapse
same here... they were out of stock though...and ordered me one. I wonder what caused the sensor to be broken?
this is not a sensor problem, i have this problem and only had it after having the "leaked" 2.2 froyo build, and flashing back to eclair.
this problem didnt happen on 2.2, but now it happens to me on 2.1
Same thing, when i make a call, screen is dead, the only way to get it back is to have the other person hang up.
I have the same issue. I make a call, put the phone to my ear and the screen goes blank. Say I'm calling my credit card company and need to enter in my credit card number via the keypad to continue, I take the phone from my ear back to horizontal in front of me and the screen won't turn on. I can press all buttons, open and shut the keyboard but nothing gets the screen to turn back on until the phone call is disconnected, or I pull the battery.
I don't have insurance through Sprint or Best Buy. I got the phone the first day it was available last fall. I flashed back to stock and still had the issue, the most I ever did was root and clockworkmod. What should I do? Do I have a manufactures warrenty? What kind of process is that, will I be stuck with a POS phone for a month like I was with my Touch Pro back when I had Best Buy replace that...
bmasephol said:
I don't have insurance through Sprint or Best Buy. I got the phone the first day it was available last fall. I flashed back to stock and still had the issue, the most I ever did was root and clockworkmod. What should I do? Do I have a manufactures warrenty? What kind of process is that, will I be stuck with a POS phone for a month like I was with my Touch Pro back when I had Best Buy replace that...
Click to expand...
Click to collapse
I think this would fall under the "manufactures warrenty" since you might have a possible hardware failure already within a year. I would call and ask to find out.
While I'm waiting to stop at the Sprint store after work I downloaded a few sensor test programs from the market. The ones that support the proximity sensor never give me a value when doing the tests. They usually just sit there in a status of "Waiting for sensor". Does anyone know how Sprint can test the sensor or will they just do what I've done?
bmasephol said:
While I'm waiting to stop at the Sprint store after work I downloaded a few sensor test programs from the market. The ones that support the proximity sensor never give me a value when doing the tests. They usually just sit there in a status of "Waiting for sensor". Does anyone know how Sprint can test the sensor or will they just do what I've done?
Click to expand...
Click to collapse
I know there are phone codes that will put you in the test hardware mode, I did this a while back when I got the epic. If I can remember as you come closer to the phone with the hand or whatever you use either the screen would turn off or it would vibrate maybe it did both like I said I can't remember.
I did some homework for you via Google of course, I tried it out and it worked, a screen will popup when you enter the codes pick sensors...just cover up the prox sensor and the value will change from 0 to a 1 and vibrate.
*#0*# - LCD TEST
red/green/blue/melody/vibration/dimming/megacam/Sensor/touch/sleepmode/LED/RECEIVER
Very useful tests for the LCD
I didn't know they had a hardware diagnostics built in. Thanks for the info. Looks like my proximity sensor doesn't change from 1.0 when I cover up the phone. I had a friend do similiar tests with his EVO and it switch from 1.0 to 0.0 when you got your finger about 0.25 inches away from the sensor. Thanks again.
Just to follow up, I took the phone to my local sprint store, which now is a repair center, and they took a look at it and said that they could fix it for $35. I don't have TEP on it so that is why I paid $35. I picked it up today and they put a new screen (top half of the slider) on to fix it and tightened up the looseness of the slider as well. Well worth the $35 in my mind. Although they forgot to put the micro usb cover back on so I have to stop back and see if that is laying around on the work bench.
Went to use the phone (was charging and about 80%) and nothing works.
Screen won't come on, only sign that anything is working is the solid red LED battery light (which should be flashing if low battery?).
Tried the volume down/power button thing, holding for up to a minute. Once in every few tries I'll either get the boot screen (Samsung Galaxy S6 text) then black screen and nothing, or I'll get the battery charging image (showing zero battery) for a few seconds then nothing. All the while the red LED stays solid.
Tried removing the Sim card and holding down volume/power but same thing. Tried leaving on charger for a few hours but nothing changes.
Phone is completely T-Mobile stock, no root, no custom recovery etc (it's my girls phone and she likes everything stock).
Any ideas? Is this likely a complete failure? I can't imagine I'll be able to use Odin to fish sick ROM if I can't get to download mode - I guess this was my last idea to try and bring this back to life.
get it replaced; sounds like its defective
wase4711 said:
get it replaced; sounds like its defective
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Click to collapse
Yup. Replacement on its way. Can't believe that it could get so borked! Never had a phone I couldn't fix.
Thanks.
considering how many millions of these things they shipped out so quickly, there are bound to be defects..
always better to replace it when its under warranty, then to mess around with it yourself
Yeah. Only downside is that there's a chance I'll get a refurbished phone, which I'm extremely unhappy about. If T-Mobile send a refurb then I'll use the option to send back to Samsung who will actually repair the phone and send it back..... I do not want to go thru putting that screen protector on again.
Using the XDA SEARCH option here, ony nine (9) entries existed for "Galaxy s6" "screen frozen".
A "kind" moderator closed the one thread that had the same problem as me, referring them to a thread where there was no such topic.
Just happened to my S6, a week old, Australian stock, not affiliated with any ISP.
Third time now. Waiting for battery to drain completely ... again. Then recharge a little. But this time, I'll try to wipe the ROM & re-install the original somehow.
It happened jut after it auto-updated OTA to Android 5.1.1.
It only has Playstore apps on it, & generally runs Nova. But error happens with other launchers as well.
This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/8 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.
I learned something else. If I manually lower the brightness to a particularly low level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend based on the brightness.
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
I was just thinking I might have to do factory reset, if that doesn't work, and it needs repair/replacement, do I go to an authorized Samsung repair place (I know I have one within about a couple miles of my house), it's
obviously well within warranty, or take it to At&t store as I do have that AT&T Protect Advantage coverage for my phone?
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
Did the factory reset, turned out to be a waste of time. That black bar was showing immediately, right at the setup screen. So I guess it's safe to say that it's a hardware issue, defective whatever. Funny story is that when I bought this phone, my att store only had two of them left, one was immediately defective, it wouldnt get past the main logo screen, and now I got this one and it became defective within just a couple months, got to love it.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
Just left AT&T store where I initially purchased the phone. They're shipping out a brand new note 10+ to me today and I'll get it tomorrow ?
Glad to hear! That definitely sounded like faulty hardware. Funny you saw two failures, I guess it will happen with such complex devices.
Note 10 plus screen goes black
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Tech girl99 said:
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Click to expand...
Click to collapse
You just need the proof of purchase, or, if you got it on contract, the contract itself will suffice