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I was using the phone today and the screen suddenly locked up on me. It wouldn't respond to any button presses so I just did a battery pull to reset it. However, the phone won't turn back on now. It doesn't do anything, even when plugged into the charger, the phone doesn't even indicate that it's charging or anything at all. It's like it has been completely bricked.
It was completely stock, never unlocked it or rooted and never installed any custom rom or anything of that nature. I've only had the phone for a couple of months and I'm completely baffled as to what could have happened. It certainly wasn't anything that I did.
Any ideas? Or does anyone have any experience with this type of thing happening to their phone?
So I've left the battery out for over 30 minutes and it still won't turn on. I have an extended battery and the regulary battery that came with the phone and it won't turn on with either battery.
I have also tried the volume down and power button method and that doesn't do anything at all either.
Plugging the phone into the computer with the USB cable also does nothing.
How long have you had the phone. Did you buy it from a store?
.....Clones & Drones.....
Mine did the exact same thing! It was realy weird, however all i did was keep the power button pressed and it rebooted fine.
Sent from my Galaxy Nexus using xda premium
ptmr3 said:
How long have you had the phone. Did you buy it from a store?
.....Clones & Drones.....
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I got the phone when it was released and I ordered it online right from Verizon's website.
I hope that you have the warranty from the carrier!
gulmat said:
Mine did the exact same thing! It was realy weird, however all i did was keep the power button pressed and it rebooted fine.
Sent from my Galaxy Nexus using xda premium
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I wish it was that simple for me.. I held the power button down for over a minute and still, nothing happened. This is really frustrating.
!!!!!!!+111111
evolishesh said:
I hope that you have the warranty from the carrier!
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.....Clones & Drones.....
ptmr3 said:
!!!!!!!+111111
.....Clones & Drones.....
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I'm not sure about that one. I know I don't have insurance thru verizon but isn't there a manufacturer warranty? Like I could get a refurb from verizon instead of a brand new one?
I've never had a smartphone just stop working for no reason at all and I was never really into modding them so I thought I was safe. I guess I was wrong.
Really disappointed in Samsung right now. This is my first nexus device, not sure if I'll get another.. That's totally lame to have a crap product that just stops working for no reason. This is an unmodded phone, completely stock, never been dropped or anything of that sort. The only thing that I did was swap the regular battery out for the extended version.
russ4h said:
I'm not sure about that one. I know I don't have insurance thru verizon but isn't there a manufacturer warranty? Like I could get a refurb from verizon instead of a brand new one?
I've never had a smartphone just stop working for no reason at all and I was never really into modding them so I thought I was safe. I guess I was wrong.
Really disappointed in Samsung right now. This is my first nexus device, not sure if I'll get another.. That's totally lame to have a crap product that just stops working for no reason. This is an unmodded phone, completely stock, never been dropped or anything of that sort. The only thing that I did was swap the regular battery out for the extended version.
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I'd definitely go to Verizon with this. Most definitely manufacturer defect.
Hold down volume up and volume down and the power button. Does it boot into fast boot? Id say if it doesn't do anything then go ahead and call your carrier because its a faulty unit. You can also try plugging it in without a battery and then Inserting the battery. That also saw sends a power up signal to the device. Though I don't know if this trick works on a nexus three. This was an old trick to "jump start" a nexus one that had a faulty power button. But aside from all this, it sounds to me like you've got a faulty unit whether you get it running or not. Probably just need to swap it , sounds like something went pop.
Sent from my Galaxy Nexus using Tapatalk
You should be able to get a refurbished phone.its probably just a manufacturer defect.
Sent from my Galaxy Nexus using Tapatalk
android01 said:
Hold down volume up and volume down and the power button. Does it boot into fast boot? Id say if it doesn't do anything then go ahead and call your carrier because its a faulty unit. You can also try plugging it in without a battery and then Inserting the battery. That also saw sends a power up signal to the device. Though I don't know if this trick works on a nexus three. This was an old trick to "jump start" a nexus one that had a faulty power button. But aside from all this, it sounds to me like you've got a faulty unit whether you get it running or not. Probably just need to swap it , sounds like something went pop.
Sent from my Galaxy Nexus using Tapatalk
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Thanks for the tips, I tried the volume up, volume down, and power button method just now and it doesn't do anything. I Also just tried plugging it in and then putting the battery in and nothing as well.
The thing is, I don't have insurance thru Verizon (i.e. the $5 a month thing). Would going to them even benefit me at all? Do you know if they would offer a refurb or something?
The phone has a 1 year warranty on it. You shouldn't have to pay anything but you might just get a refurbished replacement.
I think I had the same thing happen to me a few days ago. However, I have the GSM version that I bought from amazon (thru a third party seller), so no warranty. Yeah, I know. Smart. Also, in my case, I unlocked the bootloader so I could flash the official yakju so I would get updates faster from google. Despite some lagginess with 4.0.2, it had been working great for a month+.
When mine crashed, all I did was press the back button and the screen went crazy and froze up, then started glitching and made a buzzing sound. I pulled the battery and tried a reboot. The Google logo would glitch and "ghost" and then the animation would start, but it was slower and choppy. After a few seconds, it froze and the screen was all low-rez looking and I could see what I can only describe as strange pixelation or scan lines (with a few of them moving from the top of the screen down to the bottom in a continuous loop). The only way to get it to stop was another battery pull.
I tried to use fastboot to get back in and reflash to the original firmware, but I kept getting a usb error (didn't have that when I first unlocked the bootloader using a mac, so not sure what the problem was). Now, the phone won't get passed the Google logo and just sits there for 30+ minutes without making any progress (that I can see). I keep trying to get back into the bootloader using fastboot, but now it won't even do that.
I've contacted Samsung/UK (as that's where mine originated), but don't think I will be getting any help based on their initial response. And, since my bootloader is unlocked, that probably voided the warranty anyway. I have no idea what happened, but it seems like some sort of combination of hardware/software problem. So, basically I'm screwed and out $700.
russ4h said:
Thanks for the tips, I tried the volume up, volume down, and power button method just now and it doesn't do anything. I Also just tried plugging it in and then putting the battery in and nothing as well.
The thing is, I don't have insurance thru Verizon (i.e. the $5 a month thing). Would going to them even benefit me at all? Do you know if they would offer a refurb or something?
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Click to collapse
I'd say go contact Verizon and see what they say. If they can't help you out then you gotta contact Samsung and I believe (if my memory serves me right) all their products have a one year warrenty from the day the phone was used. So you should see what they have to say.
Similar thing happened to me, it rebooted itself, as it has been doing quite a bit of lately, and then wouldnt turn on no matter what I did.
Eventually just help the POWER and VOL DOWN button together to reboot, and it worked fine again. I'm completely stock wtf.
tandp74 said:
I think I had the same thing happen to me a few days ago. However, I have the GSM version that I bought from amazon (thru a third party seller), so no warranty. Yeah, I know. Smart. Also, in my case, I unlocked the bootloader so I could flash the official yakju so I would get updates faster from google. Despite some lagginess with 4.0.2, it had been working great for a month+.
When mine crashed, all I did was press the back button and the screen went crazy and froze up, then started glitching and made a buzzing sound. I pulled the battery and tried a reboot. The Google logo would glitch and "ghost" and then the animation would start, but it was slower and choppy. After a few seconds, it froze and the screen was all low-rez looking and I could see what I can only describe as strange pixelation or scan lines (with a few of them moving from the top of the screen down to the bottom in a continuous loop). The only way to get it to stop was another battery pull.
I tried to use fastboot to get back in and reflash to the original firmware, but I kept getting a usb error (didn't have that when I first unlocked the bootloader using a mac, so not sure what the problem was). Now, the phone won't get passed the Google logo and just sits there for 30+ minutes without making any progress (that I can see). I keep trying to get back into the bootloader using fastboot, but now it won't even do that.
I've contacted Samsung/UK (as that's where mine originated), but don't think I will be getting any help based on their initial response. And, since my bootloader is unlocked, that probably voided the warranty anyway. I have no idea what happened, but it seems like some sort of combination of hardware/software problem. So, basically I'm screwed and out $700.
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That's awful man. I've been reading more and more about random reboots happening with this phone and what not.. I just don't know what to think right now, I thought this was supposed to this beast of a phone and now after only a couple of months, it has completely stopped working for no apparent reason at all. Pretty lame, and this has definitely never happened to me before as I always take care of my phones. I just figured that if something were to happen to this phone, it would be from my own doing, just as it has been with every other phone that I've ever owned (ie from modding, from a drop, etc.). Samsung gets a thumbs down from me, I paid a lot of money to get this phone and now I'm going to be stuck with a refurb because they have put out a crap product.
As for you, I wouldn't even tell Samsung that you unlocked it. They probably won't be able to tell if you did or not since the phone won't boot properly. They should offer you a refurb, so you'll be in the same boat as me. I went into Verizon today and that's the best that they could do. I have to wait til Monday for it to come in the mail. I'm stuck without a phone til Monday.
volsey said:
Similar thing happened to me, it rebooted itself, as it has been doing quite a bit of lately, and then wouldnt turn on no matter what I did.
Eventually just help the POWER and VOL DOWN button together to reboot, and it worked fine again. I'm completely stock wtf.
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Yeah, it's looking like this phone has been giving many people similar problems. Samsung must have let a bad batch slip out or something. I was completely stock as well, no unlock, no root, no custom rom, just a plain old basic user here and mine took a dump on me.
Mine does this about every other day and I have to pull the battery and restart, sorry to hear yours won't reboot. Ouch
It looks like I've got serious sleep of death issues. Here's what's happened so far.
I got the phone on Thursday afternoon. As soon as I started it up, it performed an update to 4.0.4. After entering my account info, a bunch of my old apps were restored and I installed a few more. Thursday night, the phone froze in sleep mode and I couldn't wake it up. Pulled the battery and everything was fine, didn't think too much about it.
Friday I got two similar lock ups, one in the afternoon and one at night. Had to pull the battery both times. I uninstalled any apps that I was no longer using or did not use too much.
Saturday three lock ups! Once while connected to the wall charger. At this point I uninstalled every downloaded app and powered the phone off overnight.
Sunday morning (today) I got a lock up in the morning and finally did a factory reset and did not allow any old apps to be imported. The only thing I have installed now, besides the stock apps, is Google Voice. And my phone just locked up again...
Is there anything else I can do at this point or should I just send this back to Google for a replacement?
Try to do a clean install ... or wipe your cache and Dalvik cache
and your bone stock I would DEFINately bring it back ive installed countless roms and kernels and never pulled battery yet you didnt need to spend your money on a defective phone
irizwan said:
I believe theres a rouge app responsible .. try a clean install then don't install any apps then check
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He just said he did this.
Anyways, try flashing a kernel and raising the minimum value slightly, saw this fix every SoD on the G2x forums. You'll need CPU Master or something similar.
I'm using CPU Master Pro, in case you were wondering.
Sent from my Galaxy Nexus using Tapatalk 2
Unroot and reroot. Problem should be solved.
Sarumiso said:
It looks like I've got serious sleep of death issues. Here's what's happened so far.
I got the phone on Thursday afternoon. As soon as I started it up, it performed an update to 4.0.4. After entering my account info, a bunch of my old apps were restored and I installed a few more. Thursday night, the phone froze in sleep mode and I couldn't wake it up. Pulled the battery and everything was fine, didn't think too much about it.
Friday I got two similar lock ups, one in the afternoon and one at night. Had to pull the battery both times. I uninstalled any apps that I was no longer using or did not use too much.
Saturday three lock ups! Once while connected to the wall charger. At this point I uninstalled every downloaded app and powered the phone off overnight.
Sunday morning (today) I got a lock up in the morning and finally did a factory reset and did not allow any old apps to be imported. The only thing I have installed now, besides the stock apps, is Google Voice. And my phone just locked up again...
Is there anything else I can do at this point or should I just send this back to Google for a replacement?
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Click to collapse
Install a custom kernel and change your minimum CPU to 700mhz. Fixed my sods. Honestly though I'd go for an exchange.
Sent from my Galaxy Nexus using xda premium
Please update as i am planning on getting a gnex from the play store soon and would like to know what happens
Sent from my SAMSUNG-SGH-I897 using XDA
Toad858 said:
Please update as i am planning on getting a gnex from the play store soon and would like to know what happens
Sent from my SAMSUNG-SGH-I897 using XDA
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Click to collapse
Just get the Gnex, geesh. There's lemons with every product, not just phones.
Sent from my Galaxy Nexus using Tapatalk 2
Might be a bad Sim card
Thanks for the advice everyone. I ended up contacting Google who transferred me to Samsung for an RMA. During the course of the call, they had me try to reset the phone from recovery mode and I found that my phone can't go into recovery mode. Holding VolUp + Power resulted in a regular system boot. If I go to fastboot and try to enter recovery, I just get a little droid lying down with a red triangle and exclamation point.
At this point I'm thinking that first upgrade to 4.0.4 must have been corrupted somehow. I'm looking at trying to reflash it via Odin since I'm not looking forward to a week or more without a smartphone and the fact that the Samsung rep made me a little nervous by the number of times she said "might", "maybe" and "possibly" when talking about not charging me for a second phone during the RMA process.
Sarumiso said:
Thanks for the advice everyone. I ended up contacting Google who transferred me to Samsung for an RMA. During the course of the call, they had me try to reset the phone from recovery mode and I found that my phone can't go into recovery mode. Holding VolUp + Power resulted in a regular system boot. If I go to fastboot and try to enter recovery, I just get a little droid lying down with a red triangle and exclamation point.
At this point I'm thinking that first upgrade to 4.0.4 must have been corrupted somehow. I'm looking at trying to reflash it via Odin since I'm not looking forward to a week or more without a smartphone and the fact that the Samsung rep made me a little nervous by the number of times she said "might", "maybe" and "possibly" when talking about not charging me for a second phone during the RMA process.
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Click to collapse
To go to Bootloader mode requires VolUP+VoldDOWN+Power button
suggest returning defective phone
You phone seems defective.
I realize you don't want to send it back, but getting stuck with a bad phone can drive you crazy.
When I bought my Evo 3D phone a year ago, after the update, it started to reboot at random times. After talking to their support, with no solution, I insisted on a new unit.
Once I got the new phone, I had no problems ever again.
Now I have the Galaxy Nexus, and I used it a lot the first few days to make sure it wasn't defective.
I hope you can find a solution, but if you don't, consider getting a new unit. It's not worth the hassle of keeping a questionable unit.
Have u tried to unroot yet??? It fixes all the problems u could possibly have.
Use Wug's toolkit to fix this issue.
Okay, I originally got this phone as an upgrade over my HTC Inspire in July. It worked great, minus a few random reboots every once in a while (if I left it in my pocket for a long time or if it was really hot in my car it would do this, but that was it). Then, about a month or two ago, I rooted it and installed a custom ROM. I noticed that a bunch of my files were missing from my internal SD card, but I wasn't too worried about it. Then my phone started acting really weird and got stuck in a bootloop. I was able to boot into recovery, but I ended up using the LG Flash Tool and went back to bone stock. Still had the issue, except I noticed that my signal would drop, and then it'd get stuck in the bootloop. So, I contacted AT&T warranty and they sent me a replacement. Now the same thing is happening to this one. It gets warm, loses cell signal, then reboots, sometimes a bootloop. This phone hasn't been rooted at all, it's been left stock. So I contacted AT&T and the guy in warranty said he thinks it's the battery, but he didn't have any in stock so he couldn't send a replacement. So I was thinking it was the battery and called LG after it seemed to get worse. They told me that they could replace the battery free of charge if I send in the one I'm using first. Since this is my only way of communication, I contacted AT&T again, and they're sending me another replacement. (Said if this one screw up too, they'll give me a different phone all together). The guy had me download some AT&T remote support app and he looked at the battery health and said it's reading fine, and that because it's reading fine, he didn't think it was the battery. :|
Here's the weird thing, about two weeks ago, it went into a bootloop. I took out the battery for a minute an tried to put it back in. Nothing. I plugged the charger into it and it basically told me that it didn't have enough juice to power on. (battery was at ~40%). So I took the battery back out and tried again. This time it came on.
Then last friday, I was jammin out to music while I was working, it would reboot when I unlocked the phone. (battery was in upper 90%'s). I plugged the charger in while it did this and everything came up as it should. But after taking it off the charger and trying to do more work, it happened again and again.
Like I said, this phone is straight from AT&T and has not had anything flashed onto it by me, hell I never even disabled all the AT&T bloat this time. I've tried a hard reset, and it didn't help. Does anybody know what would be the cause of my problems? I really like this phone and really hope I can get this figured out.
EDIT: Forgot to mention, the phone still has its IMEI number and it has the value pack update.
Got the second replacement in the mail today. It hasn't screwed up yet, but only time will tell.
-SeCra- said:
Got the second replacement in the mail today. It hasn't screwed up yet, but only time will tell.
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Wow hope this works for you. I just got 3 Optimus G Pro's on 12/30/13 and all 3 of them to date have not had any issues. 2 black and 1 white. 2 which are running stock. 1 stock which has had a bunch of the bloatware yanked (that we could get off of it). 1 stock which has had nothing pulled, everything left the way it is. And the 3rd one (which is the one I use) which I rooted to CyanFox 4.4.2 and later to CM11 4.4.2 Nightly and haven't had any issues like the ones you've explained.
Good luck though hopefully your issue is gone. Seems like a nice reliable phone (minus LG not wanting to support it furthermore ).
mattverg89 said:
Wow hope this works for you. I just got 3 Optimus G Pro's on 12/30/13 and all 3 of them to date have not had any issues. 2 black and 1 white. 2 which are running stock. 1 stock which has had a bunch of the bloatware yanked (that we could get off of it). 1 stock which has had nothing pulled, everything left the way it is. And the 3rd one (which is the one I use) which I rooted to CyanFox 4.4.2 and later to CM11 4.4.2 Nightly and haven't had any issues like the ones you've explained.
Good luck though hopefully your issue is gone. Seems like a nice reliable phone (minus LG not wanting to support it furthermore ).
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I really hope my issues with this phone are done too, I really love this phone. If I don't have any issues, it's going to get rooted and updated to KitKat. Otherwise, I'll try to get AT&T to give me a MotoX or a HTC One.
-SeCra- said:
I really hope my issues with this phone are done too, I really love this phone. If I don't have any issues, it's going to get rooted and updated to KitKat. Otherwise, I'll try to get AT&T to give me a MotoX or a HTC One.
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Yeah I like this phone with KitKat. Looks like a larger Nexus 5
Only problems i'm having with CM11:
1. ATT Visual Voicemail will install but upon playing voicemails program will freeze and crash
2. Tried Google Voice however you can only hear the voicemails through speakerphone, headsets, or bluetooth. Voicemails will no play through earpiece.
3. CM11 doesn't have Screen Recorder yet (Which CyanFox did although CM11 is still fairly fresh).
4. I would like to have the LG Camera app back! Dual video recording and some of those other features are gone with the android stock Camera app. Need to look into porting that back over to KitKat (if I can).
That's bout it though...
mattverg89 said:
Yeah I like this phone with KitKat. Looks like a larger Nexus 5
Only problems i'm having with CM11:
1. ATT Visual Voicemail will install but upon playing voicemails program will freeze and crash
2. Tried Google Voice however you can only hear the voicemails through speakerphone, headsets, or bluetooth. Voicemails will no play through earpiece.
3. CM11 doesn't have Screen Recorder yet (Which CyanFox did although CM11 is still fairly fresh).
4. I would like to have the LG Camera app back! Dual video recording and some of those other features are gone with the android stock Camera app. Need to look into porting that back over to KitKat (if I can).
That's bout it though...
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Haha yeah, this phone is beautiful with stock Android, I just end up missing certain touches that LG puts in their overlay.
BTW, this phone is doing the same thing as before. I strongly believe it's the battery b/c when it went into a bootloop, I took out the battery it was warm, so I put it in front of the AC for a minute to cool it down and it's been working fine since. So, I'm going to call AT&T and see if they will send me a battery, and if they can't, I'm going to have to send this one in to LG and be without a phone for a week...:'(
UPDATE: AT&T told me "since we have tried everything else-hard resets, replacement phones- and nothing worked, we will send you a battery since it's the only thing that has stayed persistent through this ordeal. We just got some in stock and are sending one your way. If the problem continues to persist, we will replace the phone again." IT'S ABOUT TIME!!!
Just curious, but what if I continue having this issue after I get my new battery? Should I try a similar mah zero lemon battery or just have att give me a different phone altogether?
Sent from my LG-E980 using xda app-developers app
-SeCra- said:
Just curious, but what if I continue having this issue after I get my new battery? Should I try a similar mah zero lemon battery or just have att give me a different phone altogether?
Sent from my LG-E980 using xda app-developers app
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i think there is an issue with the battery and whatever cable you use to charge the phone.I had to Lge980 when I used a thin cable I have in my room sometimes it did not charged at all and or shut down itself even when the battery had half charge ,sometimes it showed full charged but if I plugged the phone to a thicker cable connected using the oem charger or a usb 3.0 port at my laptop it showed the real charge level at 1/4 charge.I myself could't do anything since I got the phone second hand but as long as I used thick cable connected to a oem charger usb 3.0 or eben 2.0 I had no had any issues.
how'd it go?
-SeCra- said:
Haha yeah, this phone is beautiful with stock Android, I just end up missing certain touches that LG puts in their overlay.
BTW, this phone is doing the same thing as before. I strongly believe it's the battery b/c when it went into a bootloop, I took out the battery it was warm, so I put it in front of the AC for a minute to cool it down and it's been working fine since. So, I'm going to call AT&T and see if they will send me a battery, and if they can't, I'm going to have to send this one in to LG and be without a phone for a week...:'(
UPDATE: AT&T told me "since we have tried everything else-hard resets, replacement phones- and nothing worked, we will send you a battery since it's the only thing that has stayed persistent through this ordeal. We just got some in stock and are sending one your way. If the problem continues to persist, we will replace the phone again." IT'S ABOUT TIME!!!
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I've had the exact same problem with my E980 and the refurb they sent me. Contemplating a battery replacement now. Did a new battery fix your boot loops?
-SeCra- said:
Okay, I originally got this phone as an upgrade over my HTC Inspire in July. It worked great, minus a few random reboots every once in a while (if I left it in my pocket for a long time or if it was really hot in my car it would do this, but that was it). Then, about a month or two ago, I rooted it and installed a custom ROM. I noticed that a bunch of my files were missing from my internal SD card, but I wasn't too worried about it. Then my phone started acting really weird and got stuck in a bootloop. I was able to boot into recovery, but I ended up using the LG Flash Tool and went back to bone stock. Still had the issue, except I noticed that my signal would drop, and then it'd get stuck in the bootloop. So, I contacted AT&T warranty and they sent me a replacement. Now the same thing is happening to this one. It gets warm, loses cell signal, then reboots, sometimes a bootloop. This phone hasn't been rooted at all, it's been left stock. So I contacted AT&T and the guy in warranty said he thinks it's the battery, but he didn't have any in stock so he couldn't send a replacement. So I was thinking it was the battery and called LG after it seemed to get worse. They told me that they could replace the battery free of charge if I send in the one I'm using first. Since this is my only way of communication, I contacted AT&T again, and they're sending me another replacement. (Said if this one screw up too, they'll give me a different phone all together). The guy had me download some AT&T remote support app and he looked at the battery health and said it's reading fine, and that because it's reading fine, he didn't think it was the battery. :|
Here's the weird thing, about two weeks ago, it went into a bootloop. I took out the battery for a minute an tried to put it back in. Nothing. I plugged the charger into it and it basically told me that it didn't have enough juice to power on. (battery was at ~40%). So I took the battery back out and tried again. This time it came on.
Then last friday, I was jammin out to music while I was working, it would reboot when I unlocked the phone. (battery was in upper 90%'s). I plugged the charger in while it did this and everything came up as it should. But after taking it off the charger and trying to do more work, it happened again and again.
Like I said, this phone is straight from AT&T and has not had anything flashed onto it by me, hell I never even disabled all the AT&T bloat this time. I've tried a hard reset, and it didn't help. Does anybody know what would be the cause of my problems? I really like this phone and really hope I can get this figured out.
EDIT: Forgot to mention, the phone still has its IMEI number and it has the value pack update.
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Click to collapse
If you want to stay on stock i recommend going to jellybean TOT 10k and rooting and installing a custom recovery back up the rom, and flash hkfriends kernel, and see what happens if you raise or lower your phones voltage, that might be the problem with it rebooting.
THE NEW BATTERY SOLVED THE ISSUE, BUT ONLY FOR A SHORT TIME. I upgraded to an HTC One M8 since, and haven't had hardly any problems with it, aside from the death star's BS
-SeCra- said:
THE NEW BATTERY SOLVED THE ISSUE, BUT ONLY FOR A SHORT TIME. I upgraded to an HTC One M8 since, and haven't had hardly any problems with it, aside from the death star's BS
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Click to collapse
Thanks for the response. I talked to the techs at an AT&T direct service center and they told me it's a common problem with the Optimus Pro. I'm on my third one in 8 months now and this one started randomly powering off within 15 minutes of when I took it out of the box three days ago.
zhirrad said:
Thanks for the response. I talked to the techs at an AT&T direct service center and they told me it's a common problem with the Optimus Pro. I'm on my third one in 8 months now and this one started randomly powering off within 15 minutes of when I took it out of the box three days ago.
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Click to collapse
Yeah. My issue was the battery for sure. Make them replace the battery and it should temp solve the issue
From what I read on the first e980 i had these phone tend to have a hardware problem where the power button is creating the same issues as OP. Some refurbished e980s have the hardware problem solved.
Hi guys, I have a weird problem and I need your advice.
My brand new galaxy Note 3 Sm-N900T is having screen blackouts....
Its like after the screen timeout the screen goes off and then when I press the power button it doesn't go back on again.
Or if I turn the screen off it doesn't go back on again... the buttons are working the sounds are on, I can answer calls and everything but the screen is black.
If I play with it (pressing power or home buttons) for a while it comes back on. Sometimes the phone restarts (rarely, I think because i press power button).
I have tried everything from playing with settings to wiping the cache and resetting the phone few times.
It looks like its a software issue to me, or maybe sensor.. but i think that when power button is pressed the screen should turn on regardless of sensors.
I do have the custom S-Case but I had the issue even before I got that.
Now.. I have few choices :
1. Go to t-Mobile and get a replacement.. probably refurbished, not a fact that the problem will away because I heard of lots of people having this issue ...
I of course do not want to do that.. I have this phone for less than a month.
2. Wait for KitKat....
3. install some kind of custom rom and see if problem goes away.
If anyone can help, Id really appreciate it.
I would do an exchange.. you paid good money for it and a defect is a defect, I wouldn't depend on a 3rd party patch for this
Sent from my SM-N900T using Tapatalk
?
go to the store for change this defective note.
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
Keda_P said:
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
Click to expand...
Click to collapse
sucks man.
I know on my htc onei have the purple camera problem but everything else was fine. they had to send me 2 replacements because the first one had a yellow screen and worse camera then mines.
Tmobile doesnt even check there replacement. Most of the time there phones that people traded in. And all they do with those is a power on check.
Now if you just got the phone and within the 14 exchange you can take it to the store and get a brand new one.
Had it for more than 2 weeks now.. since i was always playing with it i did not notice the problem .. (the screen was always on).
I called Samsung and Tmobile. I told tmobile that samsung said i have a defective phone. so Tmobile is sending me a "Like new" phone meaning that someone returned it within 14 days. I get to check it and if i dont like it i will just send them their phone back. and suddenly mine doesnt do the problem for 30 minutes lol.. maybe it got scared. Personally i think that KitKat would fix it.
Any force closes? I had this problem too untill I stopped using the crapy My Magazine bloatware, which was also sometimes force closing...
Sent from my SM-N900T using Tapatalk
No, no force closes, but one time it was funny, a little bit of status bar appeared from the bottom and on top it was a little bit cutoff.... like someone slid the screen up few pixels.
And whatever was cut just came from the bottom. Its weird... for $700 phone it should be flawless... I hope they dont send me crap phone and i hope they dont send my phone to someone else.
How can i get rid of it to see if that was the problem?
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
djtheraven said:
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
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Click to collapse
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
I'm in nyc, and my local store called the warrenty center and got me a brand new SGS2 one time. It still had all the blue plastic in the sim card and sd card slots, and plastic on the screen. So I'm know they can request it, just depends on your store if they are willing.
Sent from my SM-N900T using Tapatalk
Keda_P said:
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
Click to expand...
Click to collapse
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
noobtoob said:
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
Click to expand...
Click to collapse
Well, I dont know what to think anymore... Looks like the problem persists but happens so rare that without the past I wouldnt notice it.
This makes me believe that with KitKat it will probably disappear. If soft changes cause this to go away or be less it means (to me) that the phone is not defective. New phone is still on the way, to bad I did not purchase it at local store... I did it online, so there is no one to yell at.
It will arrive on Feb 6th so I have plenty of time to test my phone, with some luck KitKat will roll out during this time and then I will be able to definitely see. And if new phone is cool I have the option of exchange anyway .
Thank you all for your help, keep posting, its an interesting issue.
:/
Phone went worse and worse everyday ... now the S-Pen "Air Command" doesnt pop up, several weird disfunctions...
Waiting for the replacement.
Hey guys,
My note 4 unfortunately died on me last Friday. Yesterday I received a insurance replacement. I believe it was pretty smooth in stock but once I got home and flashed the rom I had on the other Note 4, lag fest. I have flashed different roms 7 times already since last night. I am currently getting ready to flash stock lollipop. Problem is, when you swipe or scroll through screens or menus, even when typing, the lag has become unbearable. Is it possible I'm wasting my time and this refurb is defective? Can't believe I'm going to have to go back to sprint and go through this again,assuming they see it my way.
Is there something I'm not checking?
Rey
Well after insisting they did order another replacement. The "techs" there claim the phone is fine but it's not. Aside from the terrible lag, it's a battery hog and I mean I get half the batter life with this POS. Bluetooth is choppy and WIFI never connects automatically. I have to input passwords every time. But no, there's nothing wrong with this refurb. No roms and no amount of resets make the slightest of a difference.
One of the employees there says to me that all phones lag and maybe my expectations were too high. He then asks what was my previous phone. It was a Note 4 :silly:
rey_1178 said:
Well after insisting they did order another replacement. The "techs" there claim the phone is fine but it's not. Aside from the terrible lag, it's a battery hog and I mean I get half the batter life with this POS. Bluetooth is choppy and WIFI never connects automatically. I have to input passwords every time. But no, there's nothing wrong with this refurb. No roms and no amount of resets make the slightest of a difference.
One of the employees there says to me that all phones lag and maybe my expectations were too high. He then asks what was my previous phone. It was a Note 4 :silly:
Click to expand...
Click to collapse
....idiots. Hope the next one works for you. I just got a refurb also and it seems ok. Touchwiz lags a little on the home screen but after clearing cache it speeds back up.
For some reason this morning for the first time the phone was functioning properly for the most part. Decided to pull the battery and reboot and it's back to it's usual ways. Tomorrow I get the replacement but I wonder if a defective battery could cause these issues?
Try removing the SD card and reboot. This is a known issue with some cards making the phone wonky.
schlepprock said:
Try removing the SD card and reboot. This is a known issue with some cards making the phone wonky.
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Click to collapse
Thank you, I tried that too. In fact I left it without the SD card just in case this phone is so messed up that it may damage my card.
Got my replacement Note 4 yesterday and now we're good :good:
rey_1178 said:
Got my replacement Note 4 yesterday and now we're good :good:
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Click to collapse
Good to hear, is your replacement a new phone or another refurb?
xbmoyx said:
Good to hear, is your replacement a new phone or another refurb?
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Click to collapse
It's a refurb but in great condition. I was surprised to see the bezel scratch-less since it can happen so easily on the beveled edge.
Sure makes work easier with a properly working Note 4. What a great phone!
rey_1178 said:
It's a refurb but in great condition. I was surprised to see the bezel scratch-less since it can happen so easily on the beveled edge.
Sure makes work easier with a properly working Note 4. What a great phone!
Click to expand...
Click to collapse
You received a refurb and it had scratches? I would have flipped my wig and called Asurion real quick. I would have asked for a new phone since your history with refurbs was bad.
I actually starting having problems with my recent received refurbished Note 4. It started after I went to the gym, I put the phone on Airplane mode so I wouldn't be flooded with Facebook notifications and when I turned Airplane mode off the LTE star just kept spinning and wouldn't load any app it just sat there. I rebooted my phone cuz I got tired of it and when it came back Touchwiz home randomly force closed. Then a few hours later I noticed when charging the phone with the fast charger the keyboard and touchwiz lagged pretty bad, but only if I had it charging. Have you seen this lag issue before on your previous refurbished phones? If it keeps up I will be calling Asurion.
xbmoyx said:
I actually starting having problems with my recent received refurbished Note 4. It started after I went to the gym, I put the phone on Airplane mode so I wouldn't be flooded with Facebook notifications and when I turned Airplane mode off the LTE star just kept spinning and wouldn't load any app it just sat there. I rebooted my phone cuz I got tired of it and when it came back Touchwiz home randomly force closed. Then a few hours later I noticed when charging the phone with the fast charger the keyboard and touchwiz lagged pretty bad, but only if I had it charging. Have you seen this lag issue before on your previous refurbished phones? If it keeps up I will be calling Asurion.
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Click to collapse
Well the refurb before this one lagged terribly in those areas but all the time no matter what. Did you do a factory reset already? If you did and it's still the same then your phone is crapping out.
xbmoyx said:
You received a refurb and it had scratches? I would have flipped my wig and called Asurion real quick. I would have asked for a new phone since your history with refurbs was bad.
Click to expand...
Click to collapse
I hear ya. I'm just glad I got a great one this time, so far so good :good:
rey_1178 said:
Well the refurb before this one lagged terribly in those areas but all the time no matter what. Did you do a factory reset already? If you did and it's still the same then your phone is crapping out.
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Click to collapse
The phone came factory reset, I HATE doing that all my dang apps get erased and have to start over. If it happens again later I will call and just say Yeah I already factory reset it and still has problems. When your battery gets low later can you charge the battery and surf the web and use the keyboard and see if it lags? I wonder if its just the new Fast charge technology thats making it lag when the screen is on.
xbmoyx said:
The phone came factory reset, I HATE doing that all my dang apps get erased and have to start over. If it happens again later I will call and just say Yeah I already factory reset it and still has problems. When your battery gets low later can you charge the battery and surf the web and use the keyboard and see if it lags? I wonder if its just the new Fast charge technology thats making it lag when the screen is on.
Click to expand...
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Sure I'll check that for you.
rey_1178 said:
Sure I'll check that for you.
Click to expand...
Click to collapse
Thanks, I checked the forums and couldn't find anyone else complaining about it.
I called Asurion and told them the issues I'm having and they told me I have to take it to a Sprint store and they may fix it or if its unrepairable they will replace it. When I had a claim thru Asurion before it was all thru them not Sprint, I'm assuming this has changed?
Someone correct me if I'm wrong but if you use Odin and reflash the stock. tar it won't wipe your data/apps. Worth a try.. That's probably what the Sprint store will do.
schlepprock said:
Someone correct me if I'm wrong but if you use Odin and reflash the stock. tar it won't wipe your data/apps. Worth a try.. That's probably what the Sprint store will do.
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Click to collapse
That has been my experience. The stock tar is from the Sprint update.
schlepprock said:
Someone correct me if I'm wrong but if you use Odin and reflash the stock. tar it won't wipe your data/apps. Worth a try.. That's probably what the Sprint store will do.
Click to expand...
Click to collapse
Is this true?