So I've been having this proximity sensor issue where the screen doesn't turn back on during a call. Funny thing is while on a call the *#0*# menu shows the Proximity Sensor is working fine. Air Gestures on the browser while on a call work fine. Only Z Device app and Phone app are having issues with the Proximity Sensor.
I have also noticed that if I press the Home Button to turn screen on, the Prox Sensor doesn't turn the screen off. I have to go to the Home Screen and return to the Call and then the Prox Sensor turns to screen off for me but not back on when I move the phone away.
Called Tmobile and they suggested a Hard Reset. Told them I did already. I actually Odin'd the stock MDL and Triangle Away. Reflashed stock MDL again and still have the issue. It's finicky because sometimes it works fine.
But I do have to say. After Odin'n the MDL a few times, the phone just flies. No lag whatsoever, even without Developer Mode.
So Tmobile said the S4 is on back order for 3 days. Hopefully I'll get a new phone. If not, try again until they give me an HTC One or Xperia Z.
Anyone else have the issue?
Sent from my SGH-M919 using Tapatalk 4
overthatscreen said:
So I've been having this proximity sensor issue where the screen doesn't turn back on during a call. Funny thing is while on a call the *#0*# menu shows the Proximity Sensor is working fine. Air Gestures on the browser while on a call work fine. Only Z Device app and Phone app are having issues with the Proximity Sensor.
I have also noticed that if I press the Home Button to turn screen on, the Prox Sensor doesn't turn the screen off. I have to go to the Home Screen and return to the Call and then the Prox Sensor turns to screen off for me but not back on when I move the phone away.
Called Tmobile and they suggested a Hard Reset. Told them I did already. I actually Odin'd the stock MDL and Triangle Away. Reflashed stock MDL again and still have the issue. It's finicky because sometimes it works fine.
But I do have to say. After Odin'n the MDL a few times, the phone just flies. No lag whatsoever, even without Developer Mode.
So Tmobile said the S4 is on back order for 3 days. Hopefully I'll get a new phone. If not, try again until they give me an HTC One or Xperia Z.
Anyone else have the issue?
Sent from my SGH-M919 using Tapatalk 4
Click to expand...
Click to collapse
I had this issue. It was a faulty proximity sensor. I needed a warranty replacement
Sent from your phone. You should be careful where you leave that thing.
Thats what I figured. I have one coming. Hopefully the backorder means I'll get a new one instead. I wonder I complain about having to wait they would switch me to another phone.
Sent from my SGH-M919 using Tapatalk 4
Related
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
Root it and load another rom and see if it still does it.
well this is not a good answer, no offence
cameljockey1 said:
Root it and load another rom and see if it still does it.
Click to expand...
Click to collapse
Rooting is not a solution. I like stock rom , at least for now.
I wish to keep it @Stock if possible. Unless rooting is the only way to fix it
Not sure if you have already done this but you can try rebooting the phone? It may be a one off issue.
Sent from my SGH-T889 using xda app-developers app
thanks, just rebooted, will see
ciphercodes said:
Not sure if you have already done this but you can try rebooting the phone? It may be a one off issue.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
NT
an update FYI
Restart did not solve the issue, but I have found the setting to disable screen off during call so this will do for now
Omg I have the SAME EXACT PROBLEM and it annoys me SO MUCH. Sometimes I place a phone call and the other party goes to voicemail and i CANT hang up because my screen DOESN'T turn back on at all while its recording minutes of voicemail until I pull the battery. I have disabled the screen off thing and i usually just press the power button when i'm placing a call so the screen shuts off and i can actually turn it back on. One trick i learned is try to place the phone call without your face next to the phone right away. Wait until it starts dialing and/or someone picks up. Another "fix" to the problem is dialing and pressing speakerphone which I think worked for me.
I think it is a problem with the proximity sensor but I'm not sure. When the problem happens to me I always notice the proximity sensor is lit up red if you look closely, and I have tried pressing all button combinations but nothing has fixed the problem
Same issue here. If I move phone away from my ear during call screen is still off. Most of the time it's fixable by just covering the sensors with your thumb for 2 seconds and then the screen will show back up. Hope I helped
Sent from my SGH-T889 using xda app-developers app
I got my phone couple of weeks ago and everyhing was ok until last night when my phone did same thing you all describe. It is brand new note 2 purchased from Tmobile with untouched stock rom.
What happened? And how do you deactivate screen off when holding phone at your ear?
Sent from my SGH-T889 using Tapatalk 2
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
Are your motion settings enabled?
I am curious, why u guys didn't contact Samsung and ask them about the problem. Plus, I noticed all of you guys have brand new phones so it is still under manufacture warranty. Also, the good thing is all of you have stock ROM and your flash counter is 0. So just contact them and send it to them. Most probably you will get another brand new phone from Samsung it self :victory:
Did disabling the auto screen off solve the problem?
mitchillen said:
Omg I have the SAME EXACT PROBLEM and it annoys me SO MUCH. Sometimes I place a phone call and the other party goes to voicemail and i CANT hang up because my screen DOESN'T turn back on at all while its recording minutes of voicemail until I pull the battery. I have disabled the screen off thing and i usually just press the power button when i'm placing a call so the screen shuts off and i can actually turn it back on. One trick i learned is try to place the phone call without your face next to the phone right away. Wait until it starts dialing and/or someone picks up. Another "fix" to the problem is dialing and pressing speakerphone which I think worked for me.
I think it is a problem with the proximity sensor but I'm not sure. When the problem happens to me I always notice the proximity sensor is lit up red if you look closely, and I have tried pressing all button combinations but nothing has fixed the problem
Click to expand...
Click to collapse
mitchillen:
I have the exact same problem here. With all these months, one has to wonder why there's no real fix for this.
But could you please clarify your post a bit for me as something isn't clear. to me.
I read that you turned off the auto screen off (proximity sensor off) option. What's not clear to me, is did that in fact work, to where the screen just stays on without going out at all? Or does it still go out?
I've disabled mine, but I don't use the phone much, so it will take a while to figure out if this worked or not.
Thanks in advance.
Mine doesn't work either. I'm on custom rom. In the call my screen just blacks out. I installed some sensor apps and literally my proximity sensor don't work unless there are a crap ton of light shining on it.
Aria807 said:
Mine doesn't work either. I'm on custom rom. In the call my screen just blacks out. I installed some sensor apps and literally my proximity sensor don't work unless there are a crap ton of light shining on it.
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Click to collapse
My proximity / light sensor seems to work properly but also sometimes seems to stick. I just do this
1) Open the phone dialer
2) Hit menu and select 'call settings'
3) Uncheck "auto screen off during calls"
I know it doesnt technically fix the sensor issue but now you should be able to use the power button to turn the screen off / on during calls. Works for me anyway. Hope that helps!
Sent from my SGH-T889 using xda app-developers app
pyraxiate said:
My proximity / light sensor seems to work properly but also sometimes seems to stick. I just do this
1) Open the phone dialer
2) Hit menu and select 'call settings'
3) Uncheck "auto screen off during calls"
I know it doesnt technically fix the sensor issue but now you should be able to use the power button to turn the screen off / on during calls. Works for me anyway. Hope that helps!
Sent from my SGH-T889 using xda app-developers app
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I'm on AOKP, we don't have the auto screen off during call option.
Aria807 said:
I'm on AOKP, we don't have the auto screen off during call option.
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Click to collapse
Ouch. Ive never used aokp. I could definitely see how it could be a pain. If your sensor is acting up, sadly, you might have to swap to another rom. Jedi series are nice and do have the ability to disable the screen off on call feature.
Sent from my SGH-T889 using xda app-developers app
I fixed mine!!
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
I fixed mine!! i had same issue with my Galaxy note 2. I blew the top earpiece grill a few times and Voila, it works great now.
Ok I guess an updat is in order.
Since my posting. I have been running ok, with no issues what so ever. With the incall auto off sceen set to off my phone is working well. The screen do go off based on the power saving rules (one minute) but I cba get it back up with power button. So all is working. The prox. Sensor works for all other apps I think.
Sent from my SGH-T889 using Tapatalk 4 Beta
Canned air worked
Hey guys, I had the same issue with my new note 2. I used some canned air on my top ear piece and the issue seemed to be resolved!
Thank you.
I had the problem with Jedi x20
then I went to stock and had the same problem randomly but not always... Dunno why!
Anyone else have the issue when accepting or placing a call the screen goes completely bat **** crazy? Screen turns off with a stutter and then never turns back on unless you wait for 10 secs and then gotta try to unlock it 4 times before it'll finally come up? And I'm talking about my phone went 98% full retard during every episode it has. Didn't occur until I flaahed my first kitkat ROM.
Maybe you're talking about the phone screen turning off during call because proximity sensor? Happens to me often. Even when I'm Skyping from my phone, if I put anything near the proximity sensor, turns the screen off and takes forever to turn back on. Same with phone calls. Not sure how to turn off the proximity sensor.. Does more harm than good.. Got me at least.
Sent from my SGH-T889 using xda app-developers app
Under call settings there is an option to turn off the proximity sensor but it does not work with Skype though.
Sent from my SGH-T889 using xda app-developers app
Wondering if someone (hopefully more than one) can check something to see if this is an issue with my particular phone or something related to the software/hardware. It seems that when a call is placed or received, the proximity sensor goes to "far" and won't reset until it is uncovered and then re-covered. I have searched through the Verizon HTC One forums and have not found anything related to this issue.
If the proximity sensor is covered, and I make a call (via bluetooth headset (double click for last dialed)) or receive a call, the proximity sensor goes to the uncovered state. It then stays in that state until I uncover and then re-cover it. How I checked this was using Elixir 2 and checking the sensor data. I also set up variables in Tasker and Automagic.
So, this was my test procedure:
I start the sensor data in Elixir 2 for the proximity sensor. I cover the sensor with my finger (it now shows "near"). I use my bluetooth headset to place a call. The screen comes on with the current call. I back out of the current screen (the phone screen) and get back to Elixir 2 sensor data. The sensor now shows "far". From that point on, until I uncover the proximity sensor and then cover it, it shows far. I set up variables in Tasker and Automagic that show the same results.
I am running the stock debloated ROM. Rooted and S-Off.
Dont know about the bluetooth thing because i dont have one, but i do have issues sometimes with the proximity sensor when on calls. For example i will dial a number and put the phone to my ear talk awhile and then need to switch to speaker or look at something on the phone while still talking. But when i take the phone away from my ear, the screen stays off, and i have to swipe my finger over the sensor to get it to come back on.
I don't seem to have an issue with that. What seems to happen is that, IF the proximity sensor is covered, and you place a call or answer a call with your headset, when the device "wakes up" to the call screen the proximity sensor defaults to uncovered ( "far" ). Then the sensor does not start responding again until it is actually uncovered.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Anyone?
Hmmm... So, this is the latest for my issue. I went from stock ROM to ViperOne 5.8.0. I am still getting the same results. So, I think I have eliminated the software side of it. Would that be right? So, it could be the firmware or the hardware? I'm still wondering if it's my phone only or if it is an issue with the HTC One in general. Is there anyone that can check this? Or give me another route to take?
I'm on ViperOne 5.8.0
Android 4.4.2
Senses 5.5
Any other info you might need, please just ask.
After every reboot,the proximity sensor works fine for the first few calls. It properly turns off the screen during a call when the device is near your ears & turns the screen on when it is moved away.
But post 4-5 calls, the sensor stops working. Irrespective of how you hold the device, the screen does not get turned off. User needs to manually turn the screen off & on using the lock button. This continues for all calls after that.
Rebooting the device fixes this problem again but only for 4-5 calls...
Can Anyone Found The Fix???
xaamaa said:
After every reboot,the proximity sensor works fine for the first few calls. It properly turns off the screen during a call when the device is near your ears & turns the screen on when it is moved away.
But post 4-5 calls, the sensor stops working. Irrespective of how you hold the device, the screen does not get turned off. User needs to manually turn the screen off & on using the lock button. This continues for all calls after that.
Rebooting the device fixes this problem again but only for 4-5 calls...
Can Anyone Found The Fix???
Click to expand...
Click to collapse
Try an app called gravity screen. If it still does the same thing - works for a bit and then stops working - you may have to flash some stock software and start fresh or you may have a hardware issue. It could also be something simple like some dirt or dust in/around your proximity sensor that needs to be cleaned out; you'd have to be brave and open the phone to blow the debris out though. But try the gravity screen app first because it may be all you need.
And are you on stock ROM or AOSP/CM? Because AOSP/CM has always been wonky with the proximity sensor during calls.
startswithPendswithOOH said:
Try an app called gravity screen. If it still does the same thing - works for a bit and then stops working - you may have to flash some stock software and start fresh or you may have a hardware issue. It could also be something simple like some dirt or dust in/around your proximity sensor that needs to be cleaned out; you'd have to be brave and open the phone to blow the debris out though. But try the gravity screen app first because it may be all you need.
And are you on stock ROM or AOSP/CM? Because AOSP/CM has always been wonky with the proximity sensor during calls.
Click to expand...
Click to collapse
Thanks for your Reply i am on Stock rom i reflash it again but same thing happens i also tried gravity screen app but proximity sensor is not working may be you are right its a hardware issue...
Sent from my LG-D850 using XDA Forums Pro.
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Click to expand...
Click to collapse
run it on safemode and see if it still happens, if not then there could be an app messing with the experience.. if still doenst turn on while on call on safemode, then call support.
Are u using immersive mode?
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
I am having the same issue...
Funny thing, i can wake my screen well when I'm calling with my Bluetooth device (Alpine player). But if I'm using the phone, the screen stays dead.
They should at least give us an update that would let us to wake the screen manually.
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
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Click to collapse
Here is what you do... Remove your screen protector and throw it away. Then, buy one with a proper cutout for the proximity sensor.
Sent from my Pixel 2 XL using Tapatalk
mackentosh said:
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
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Click to collapse
I'm stock with no screen protector just an Incipio dual pro case. I've taken the case off and tried cleaning the phone but the still persists without the case on. I've also tried booting into safe mode and still the same problem occurs. At least now I've went into the settings and turned on power button ends call so I can hang up now. Talked with google support and sent them a bug report awaiting their response.
hatdrc said:
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
Click to expand...
Click to collapse
What app did you use? I'll try it out.
Shadowblade19 said:
What app did you use? I'll try it out.
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Click to collapse
https://play.google.com/store/apps/details?id=asd.vector.sensor
hatdrc said:
https://play.google.com/store/apps/details?id=asd.vector.sensor
Click to expand...
Click to collapse
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
Shadowblade19 said:
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
Click to expand...
Click to collapse
Mine too. I had no case or screen protector on it. They had me send a bug report first.
hatdrc said:
Mine too. I had no case or screen protector on it. They had me send a bug report first.
Click to expand...
Click to collapse
Yeah I already sent them a bug report last night. Thanks for all the help appreciate it.
Closed per OP request.