It seems I'm having issues with my 6506 ZL and I don't know if it's related to the Battery bug issue, and/or something else - so I've come to my brothers and sisters here to help :good:
1. The phone will not boot unless it's plugged in (either through USB or the wall charger) as once it hits the Sony logo (or animation) it will turn off.
2. Once I manage to get in, I'm able to use the phone with no issues
3. ..and when I unplug the phone again, if I leave it alone, I'm able to do basic things like use the unlock screen go to different homepages, and open the app drawer
4. If I select a widget, app, or go into settings, the phone turns off.
Since an update wasn't available via the PCC or SUS, I flashed the most recent firmware 10.3.1.A.0.244 myself, and it doesn't seem to help the issue so I'm led to believe it's a problem with the hardware itself - maybe a sensor or something that reads the battery as dead?
Does anyone have any ideas as to what else I can try doing, or am I SOL and need to send it to Sony repair (and potentially have to pay to fix it)? Any help or input would be greatly appreciated
Did u tried to contact Sony? They can replace your phone for free.
Sent from my C6506 using xda app-developers app
They don't seem to be much help - they're trying to pawn it off to my carrier to repair
Hung Wei Lo said:
They don't seem to be much help - they're trying to pawn it off to my carrier to repair
Click to expand...
Click to collapse
In what country you are? Did you bought the phone from the carrier?
Sent from my C6506 using xda app-developers app
maclancer said:
In what country you are? Did you bought the phone from the carrier?
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
I'm in Canada. I bought the phone second hand, through kijiji.ca - it was locked to one carrier (Bell) and I'm with Rogers, so I had to get it unlocked. The rep kept insisting that I have to send it through Bell since it's "their" phone
Hung Wei Lo said:
I'm in Canada. I bought the phone second hand, through kijiji.ca - it was locked to one carrier (Bell) and I'm with Rogers, so I had to get it unlocked. The rep kept insisting that I have to send it through Bell since it's "their" phone
Click to expand...
Click to collapse
There are ROMs available that allow you to unlock it and install any SIM card. I bought mine from Amazon unlocked.
Sent from my C6506 using xda app-developers app
maclancer said:
There are ROMs available that allow you to unlock it and install any SIM card. I bought mine from Amazon unlocked.
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the info - I'll keep that in mind for the future, now that I'm semi-comfortable flashing roms :/ Judging by the way he was grilling me, I don't think Sony would accept a modified phone anyway to repair.
But based on my issue, I'm lead to believe it's a hardware issue. Should I try flashing another rom to see if it improves (though I still need to figure out this business about kernels)
Update:
Sony is going to send me a coffin so I can ship my phone to them to get repaired. I have a feeling that they're going to ask for a proof of purchase, however, this phone was given to me as a gift, and the guy who gave it to me is only here 6 months out of the year...am I SOL? any kind soul out there have a bill I could "borrow"?
Sony Xperia ZL C6505 woes
I know this is a bit late (as the post is dated), but it is a hardware issue.
I had the exact same issue, and I managed to figure out the pattern to get past the "boot loop". I do believe it is a board issue, where there has to be some controller that lets the phone know when the battery is dead or not. And I'm 95% sure, its the heat generated by the phone that has ruined that component. Sony makes very excellent products (I've had a number of them- PSP, PS Vita, 2 Sony Vaio laptops), but sometimes when they make silly mistakes- like failing to properly dissipate heat from a handheld device running a quad-core processor. Never had any heat issues with the pSP or PS Vita, but definitely with the two VAIO laptops.
In this instance, I at first thought it was the phone battery, but i ran CPU-z utility on the phone, and it found the battery life to be good. I then took it to a place to change the battery (believing it was a false reading), but they confirmed the battery was good. The phone was experiencing a board issue.
So definitely no firmware flash or Android OS update is going to fix that. It may fix the issue in the future if it prevents some Android OS/Google system component from running the system hot. My phone is on Android OS 4.1.2, and when the battery level fell below 40%, it would start to get hot (roughly 65-70 Celsius); sometimes apps to help cool the phone would drop temperature to 42 Celsius.
Related
I have an Xperia Play R800i (o2)
Hi, a few weeks after rooting my Xperia Play I left it in the drawer for 3 days and it went really cold , so when I switched it on my screen had a grey screen with lots and lots of different colored dots everywhere so I quickly unrooted the phone. I forgot to mention than when I rooted my phone I changed the CPU through an app.
It happened every 20 minutes and when it did happen I used to slide the game pad up or press the power button a couple of times and it would go back to normal. And a few days ago I restored my phone to factory settings and now I cant get to the home screen and I also tried updating it using PC Companion but it still shows the screen .
So could someone please tell me if this is a hardware or software issue.
My phone is still locked to o2, I haven't unlocked the boot loader. And my warranty is still valid. I was going to go to the o2 store but thought if someone knew how to fix this because it might have been my fault a little because of me changing the CPU
p.s. I am a newbie to rooting. I followed steps off the internet.
Please someone reply and help me quickly. :good:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
sfex3best said:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
Click to expand...
Click to collapse
Yes, you might as well not and I contacted o2 and now I am going to go to the o2 store and get it fixed. And you might as well get it repaired as soon as possible or it will worsen.
My phone was bought on Amazon. I'll have to try a local shop maybe. If that doesn't work in not sure what I'll do.
Although at the moment it's working fine only getting the fuzzy screen like 3 times a day.
Sent from my R800i using xda premium
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
sfex3best said:
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
Click to expand...
Click to collapse
was that suppose to be £10 or £100? ten seems to cheap but a hundred seems to expensive
Sent from my R800i using Tapatalk 2
It's 10 I said the exact same thing.
sfex3best said:
It's 10 I said the exact same thing.
Click to expand...
Click to collapse
lol ok
Sent from my R800i using Tapatalk 2
This is the hardware problem. This is the tape connecting the screen with pad issue. Buy new tape, change and everything will be ok.
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
sfex3best said:
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
Click to expand...
Click to collapse
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
......
badmansam said:
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
Click to expand...
Click to collapse
did they explain what is the problem with you xplay? my warrant has expired so i cant send it back anymore.
just looking for clues on what am i supposed to do with these phone.. very upset with the development
Unlocked bootloader and rooted phone but now is causing my issues. Whenever I use mobile data and connect to maps my phone turns off after 30 seconds or so. Sometimes it won't even turn on I have to connect to charger then it's fine. This happens every time.
I'm on 4.2.2
Build .244
This started after I flashed the above build. This happens Even on older versions. Help please.
You did a full reset and wipe (incl the internal SD)?
Problems otherwise likely.
LenAsh said:
You did a full reset and wipe (incl the internal SD)?
Problems otherwise likely.
Click to expand...
Click to collapse
I believe so will try again.should I flash via external card? Come to thinking don't think I did.
No difference still same issue.
Should have left it no point rooting this, last time I probably buy Sony.
Only seems to be you having problems... not Sony's fault if you alone can't get it.
LenAsh said:
Only seems to be you having problems... not Sony's fault if you alone can't get it.
Click to expand...
Click to collapse
that's true my fault for buying it.
I think it might something to do with overheating?
riz157 said:
that's true my fault for buying it.
I think it might something to do with overheating?
Click to expand...
Click to collapse
I have C6506, I have overheating and reboots. When it overheats a little it reboots automatically, sometimes even doesn't get to homescreen.
I've send a letter to sony, but about 4 days, no answer!
I rooted the phone, unlocked the bootloader, flashed stock firmware and nothing changed for a while, but then suddenly it rebooted.
And I locked bootloader, and full wiped all phone, all sd cards, but no luck. Even unrooted the phone, but the Overheating is still there. ;(
Some tips.Answer for Z1 is firmware downgrading, but is it for our ZL! ?
tracins said:
I have C6506, I have overheating and reboots. When it overheats a little it reboots automatically, sometimes even doesn't get to homescreen.
I've send a letter to sony, but about 4 days, no answer!
I rooted the phone, unlocked the bootloader, flashed stock firmware and nothing changed for a while, but then suddenly it rebooted.
And I locked bootloader, and full wiped all phone, all sd cards, but no luck. Even unrooted the phone, but the Overheating is still there. ;(
Some tips.Answer for Z1 is firmware downgrading, but is it for our ZL! ?
Click to expand...
Click to collapse
Well in the end I just sent it in for repairs. Sony are trying to fix issue, it's been over 10 days still not sorted. I think they are awaiting parts, will keep you posted.
Unsure if I will be charged for this or not.
Btw downgrading didn't make a difference.
riz157 said:
Well in the end I just sent it in for repairs. Sony are trying to fix issue, it's been over 10 days still not sorted. I think they are awaiting parts, will keep you posted.
Unsure if I will be charged for this or not.
Btw downgrading didn't make a difference.
Click to expand...
Click to collapse
Thanks!
I guess Sony makes it harder for them selves for making so much problems with these Battery's for ZL,Z,Z1 phones. So much clients are very sad and angry and probably they won't buy another Xperia phone ever again. This was an SHOCK FOR ME, that such a company (SONY) would be so lightminded about their phones.
REALLY SAD!
Waiting for you'r answer!
I'll be posting too, when sony writes back!
tracins said:
Thanks!
I guess Sony makes it harder for them selves for making so much problems with these Battery's for ZL,Z,Z1 phones. So much clients are very sad and angry and probably they won't buy another Xperia phone ever again. This was an SHOCK FOR ME, that such a company (SONY) would be so lightminded about their phones.
REALLY SAD!
Waiting for you'r answer!
I'll be posting too, when sony writes back!
Click to expand...
Click to collapse
This experience has left me very dissatisfied with Sony, I dont think I'll be buying xperia again but if they fix issue for free might consider sony in the future.
2 companies on my list I try to avoid LG and Sony when it comes to smartphones.
Sent from my SM-N9005 using Tapatalk
riz157 said:
This experience has left me very dissatisfied with Sony, I dont think I'll be buying xperia again but if they fix issue for free might consider sony in the future.
2 companies on my list I try to avoid LG and Sony when it comes to smartphones.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
These problem have occurred in many ZL users recently...in Q/A thread, many post problem like these just different title...i too one of that user...already sent to Sony service center for repair...been 2 weeks now still no answer...but i heard one users that already unroot and locked bootloader already got his phone back in a month waiting...but this issues maybe a problem with the internal battery...
martin132014 said:
These problem have occurred in many ZL users recently...in Q/A thread, many post problem like these just different title...i too one of that user...already sent to Sony service center for repair...been 2 weeks now still no answer...but i heard one users that already unroot and locked bootloader already got his phone back in a month waiting...but this issues maybe a problem with the internal battery...
Click to expand...
Click to collapse
That's very interesting maybe that's why sony have not mentioned anything about cost, even though I've rooted and unlocked bootloader.
A month is a long wait mind you.
Sent from my SM-N9005 using Tapatalk
riz157 said:
That's very interesting maybe that's why sony have not mentioned anything about cost, even though I've rooted and unlocked bootloader.
A month is a long wait mind you.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Did you unroot and locked the bootloader before sent in...ive done that because still have warranty...that guy also has and receive without any cost....maybe they cant find out because locked bootloader method...
And yeah, thats too long for waiting....im planing to sell after i got my ZL back but want to try ZU but i heard it got similar issue as well...
martin132014 said:
Did you unroot and locked the bootloader before sent in...ive done that because still have warranty...that guy also has and receive without any cost....maybe they cant find out because locked bootloader method...
And yeah, thats too long for waiting....im planing to sell after i got my ZL back but want to try ZU but i heard it got similar issue as well...
Click to expand...
Click to collapse
I did flash generic rom and unlock boot loader via flash tool.
Some say that these problems with inbuilt battery are because of the chargers.
The seller i bought from said that it could solve the problem by finsing the original usb cable and the charger.
The problem with me is that my adapter is for USA and I can't simply use in Latvia(Europe).
So try charging youre phone with original usb and adapter, that came with youre phone.
Somebody knows prices for fizing this problem if sony charges from me.?
tracins said:
Some say that these problems with inbuilt battery are because of the chargers.
The seller i bought from said that it could solve the problem by finsing the original usb cable and the charger.
The problem with me is that my adapter is for USA and I can't simply use in Latvia(Europe).
So try charging youre phone with original usb and adapter, that came with youre phone.
Somebody knows prices for fizing this problem if sony charges from me.?
Click to expand...
Click to collapse
Well, i think everybody here is using the original USB and charger that came with the box...I too using it and still having problem like this...I think the problem lies in the battery itself...
Sent from my iPhone using Tapatalk Pro
So my ZL won't power up past the boot animation without an external power source.
When I do boot it up and unplug the USB cable, it works for about 30 seconds then it shuts down.
The phone seems to charge fine.
I've already wiped the phone and flashed stock ftf files but the problem persists.
I don't know what else to try, any suggestions?
coilbio said:
So my ZL won't power up past the boot animation without an external power source.
When I do boot it up and unplug the USB cable, it works for about 30 seconds then it shuts down.
The phone seems to charge fine.
I've already wiped the phone and flashed stock ftf files but the problem persists.
I don't know what else to try, any suggestions?
Click to expand...
Click to collapse
Did u contact Sony? They can fix or replace your phone under warranty
Sent from my C6506 using xda app-developers app
That's kinda like last resort.
My bootloader is also unlocked so i would actually rather buy another phone than shell out a few hundred to fix it.
Recovery, fastboot, and flash mode work normally. Its just booting into the system.
coilbio said:
That's kinda like last resort.
My bootloader is also unlocked so i would actually rather buy another phone than shell out a few hundred to fix it.
Recovery, fastboot, and flash mode work normally. Its just booting into the system.
Click to expand...
Click to collapse
Your phone is under warranty, Sony fix it or replace it for free.
Sent from my C6506 using xda app-developers app
maclancer said:
Your phone is under warranty, Sony fix it or replace it for free.
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
I dont think Sony will take it under warranty because unlocking the Bootloader voids warranty...
coilbio said:
So my ZL won't power up past the boot animation without an external power source.
When I do boot it up and unplug the USB cable, it works for about 30 seconds then it shuts down.
The phone seems to charge fine.
I've already wiped the phone and flashed stock ftf files but the problem persists.
I don't know what else to try, any suggestions?
Click to expand...
Click to collapse
Funny, mine is doing the EXACT same thing. I think mine overheated once this week, and now I can't boot without plugging it in, and if it doesn't stay plugged in, it will rebook when I launch an app.
ImWarped said:
Funny, mine is doing the EXACT same thing. I think mine overheated once this week, and now I can't boot without plugging it in, and if it doesn't stay plugged in, it will rebook when I launch an app.
Click to expand...
Click to collapse
I called Sony and sent it in.
Have you ever installed custom roms on it?
coilbio said:
I called Sony and sent it in.
Have you ever installed custom roms on it?
Click to expand...
Click to collapse
Of course I have! lol, this isn't a ROM issue, it's a hardware issue. I have a locked bootloader, no custom kernel, which means no damage from ROMs.
ImWarped said:
Of course I have! lol, this isn't a ROM issue, it's a hardware issue. I have a locked bootloader, no custom kernel, which means no damage from ROMs.
Click to expand...
Click to collapse
That means you can use Sony Companion software and install the stock firmware from Sony and send it to Sony for repair or replacement.
Sent from my C6506 using xda app-developers app
maclancer said:
That means you can use Sony Companion software and install the stock firmware from Sony and send it to Sony for repair or replacement.
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
Thanks genius... what would I do without you.
ImWarped said:
Thanks genius... what would I do without you.
Click to expand...
Click to collapse
You don't have to be sarcastic, if you don't need any info or help genius.
Sent from my C6506 using xda app-developers app
maclancer said:
You don't have to be sarcastic, if you don't need any info or help genius.
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
I was commenting because it's likely we have the same problem, and since I've never heard of this particular problem in ANY OTHER android, it makes it a ZL problem. I was simply letting the OP know he's not alone, obviously we're both going to send them to Sony for replacement.
My ZL developed this issue today. the key difference is that I need it plugged into the charger to boot since it will not boot when it is plugged into my pc.
c6506, rooted once, locked bootloader, no custom roms installed.
coilbio said:
I called Sony and sent it in.
Click to expand...
Click to collapse
Wow..I'm glad I'm not the only one - getting like no responses from my post from a couple of weeks ago was really disenheartening. did Sony send you shipping instructions? did they offer to accept it right away, no questions asked, or did they grill you about your phone? just want to know what to expect
Hung Wei Lo said:
Wow..I'm glad I'm not the only one - getting like no responses from my post from a couple of weeks ago was really disenheartening. did Sony send you shipping instructions? did they offer to accept it right away, no questions asked, or did they grill you about your phone? just want to know what to expect
Click to expand...
Click to collapse
Its actually quite painless.
I called and told them the problem, assured I tried restoring the phone, then they gave me an RMA number and details where to mail it to.
coilbio said:
Its actually quite painless.
I called and told them the problem, assured I tried restoring the phone, then they gave me an RMA number and details where to mail it to.
Click to expand...
Click to collapse
US or Canada ? just wondering for future reference......
Boosted_01 R said:
US or Canada ? just wondering for future reference......
Click to expand...
Click to collapse
US
I don't own a ZL, but i'm planning on buying one later this year(I hope!). Since there are several cases of this issue it would be a good idea if everyone who has it gives a bit of detail on phone usage, how long they've owned the phone, charging habits, etc.
luisoman2000 said:
I don't own a ZL, but i'm planning on buying one later this year(I hope!). Since there are several cases of this issue it would be a good idea if everyone who has it gives a bit of detail on phone usage, how long they've owned the phone, charging habits, etc.
Click to expand...
Click to collapse
I consider myself a very "light" user as I use the phone to check emails/send texts, and look up the odd thing that's blocked at work. While on the subway, I'll listen to music or watch the odd video that I've DL'd...very minimal gaming, though the last two games I DL'd were a couple of Mobage games - Transformers Legends and Monster Match which I would play pretty much all day when work is slow.
Nothing out of the ordinary with charging..phone gets to ~10%, I'll charge. There was the odd times I would charge the phone while playing those games, but again, nothing out of the ordinary
Just became another Victim of this issue two days ago.
were this all happened on 4.2.2 - 10.3.1.A.2.67?
I updated to 4.2.2 - 10.3.1.A.2.67 few days ago and then this happened.
anyone got his/her fixed already?
My Sony Xperia ZL is NOT booting up unless it has an external power supply. The phone vibrates, shows the SONY bootscreen, and then dies. Also, the phone runs perfectly until i disconnect it and it simply dies in the blink of an eye. I have an unlocked bootloader and was on CM10.2, flashed the stock ftf for 4.3, then 4.2, and yet nothing worked! My device is just around 8 months old and i doubt that my battery can be dead all of a sudden when it was giving decent backup until today!
krsagar said:
My Sony Xperia ZL is NOT booting up unless it has an external power supply. The phone vibrates, shows the SONY bootscreen, and then dies. Also, the phone runs perfectly until i disconnect it and it simply dies in the blink of an eye. I have an unlocked bootloader and was on CM10.2, flashed the stock ftf for 4.3, then 4.2, and yet nothing worked! My device is just around 8 months old and i doubt that my battery can be dead all of a sudden when it was giving decent backup until today!
Click to expand...
Click to collapse
I'd advice you to take it to the service center.
srcharged said:
I'd advice you to take it to the service center.
Click to expand...
Click to collapse
my bootloader is unlocked so the warranty will most probably be void. Also, since this is a sudden development, am hoping it's a software problem.
krsagar said:
my bootloader is unlocked so the warranty will most probably be void. Also, since this is a sudden development, am hoping it's a software problem.
Click to expand...
Click to collapse
If you have taken a backup of your TA partition, then relock your bootloader before you go to the service center.
I'm pretty sure that your battery is dead.
Do you have a Trim Area backup? If so, restore it and then take it to service.
Sent from my Nexus 7 using XDA Premium 4 mobile app
i have the same issue, tested with service menu and it said battery status is GOOD...
but whats the different between u and me is i didn't unlock the bootloader, but i used the phone more than 1 year and so the warranty is not valid anymore...
thinking to replace the battery by goto some good reputation phone repair shops
krsagar said:
my bootloader is unlocked so the warranty will most probably be void. Also, since this is a sudden development, am hoping it's a software problem.
Click to expand...
Click to collapse
mlamlam said:
i have the same issue, tested with service menu and it said battery status is GOOD...
but whats the different between u and me is i didn't unlock the bootloader, but i used the phone more than 1 year and so the warranty is not valid anymore...
thinking to replace the battery by goto some good reputation phone repair shops
Click to expand...
Click to collapse
ITS YOUR BATTERY! TRUST ME!
I had the exact same issue. Just spring for a 30$ battery from eBay. Worked for me! I also brought an Xperia T back to life by replacing the battery ?. It would only show a blinking red light but wouldnt boot or charge. New battery fixed it. Sony DEFINITELY has some kinks to work out with their batteries. At the very least they need to go back to removable ones.
Sent from my C6503 using Tapatalk
You can use it while charging but not while its off charge. If the sony center denies the problem with the battery, No one can help you. You need to check the battery. Hardware related issue. So none of us can help you out online. Please try to get your battery replaced. I think you can do that.
srcharged said:
You can use it while charging but not while its off charge. If the sony center denies the problem with the battery, No one can help you. You need to check the battery. Hardware related issue. So none of us can help you out online. Please try to get your battery replaced. I think you can do that.
Click to expand...
Click to collapse
Yeah. they replaced my Xperia ZL with an Xperia Z without any charges and within 4 days :good: :good:. Thanks a lot, btw. (I couldn't really login here because i was rather preoccupied. That's the reason it's been ages since i replied)
LimaBEERRE said:
Do you have a Trim Area backup? If so, restore it and then take it to service.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i did just that!
krsagar said:
Yeah. they replaced my Xperia ZL with an Xperia Z without any charges and within 4 days :good: :good:. Thanks a lot, btw. (I couldn't really login here because i was rather preoccupied. That's the reason it's been ages since i replied)
Click to expand...
Click to collapse
How you like the z compared to the zl?
Ok, so I have an E5653 series from Taiwan. Unfortunately, I do not live in Taiwan, so I cannot take it to a support center in person. I've also spent 5-6 emails with Sony Taiwan telling them about the issue, not only do they not accept phones from overseas (because of the shipping back or something???), but are just giving terrible responses and fail to admit my issue is hardware (even according to the Xperia_M5_E56_Battery_Lock_Test_in_CS_Repair_Center.pdf) and keep telling me to update&repair my phone with Xperia Companion (WHEN IT IS UPDATED!).
So, I figured I'd take a shot and try to fix the issue myself. As many of you know about the 4G shutdown fix where the only resolution is plugging it into the charger, and I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service. So I can only use my phone with WiFi/Mobile Data off/Airplane Mode (y'know the rest).
I've contacted Sony from other region and they said they don't sell parts for their phones... so... what?????
I was looking at this listing here, is this the battery I need? I saw something on the M5 forums here about Rev03 or something? No idea...
If not, anyone know where I can get a replacement battery? I saw this video and it seems like I'd be able to replace the battery by myself, just need the battery in the first place.
Any other suggestions?
Another question: I was on 5.1 rooted and moved apps to SD card, eventually they started disappearing and the only way to find em again was opening Play Store and hitting open, or moving them back to storage... any idea about that?
グリッチ said:
Ok, so I have an E5653 series from Taiwan. Unfortunately, I do not live in Taiwan, so I cannot take it to a support center in person. I've also spent 5-6 emails with Sony Taiwan telling them about the issue, not only do they not accept phones from overseas (because of the shipping back or something???), but are just giving terrible responses and fail to admit my issue is hardware (even according to the Xperia_M5_E56_Battery_Lock_Test_in_CS_Repair_Center.pdf) and keep telling me to update&repair my phone with Xperia Companion (WHEN IT IS UPDATED!).
So, I figured I'd take a shot and try to fix the issue myself. As many of you know about the 4G shutdown fix where the only resolution is plugging it into the charger, and I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service. So I can only use my phone with WiFi/Mobile Data off/Airplane Mode (y'know the rest).
I've contacted Sony from other region and they said they don't sell parts for their phones... so... what?????
I was looking at this listing here, is this the battery I need? I saw something on the M5 forums here about Rev03 or something? No idea...
If not, anyone know where I can get a replacement battery? I saw this video and it seems like I'd be able to replace the battery by myself, just need the battery in the first place.
Any other suggestions?
Another question: I was on 5.1 rooted and moved apps to SD card, eventually they started disappearing and the only way to find em again was opening Play Store and hitting open, or moving them back to storage... any idea about that?
Click to expand...
Click to collapse
The different Revision no's are where they have usually fixed any issues with the production process or had hardware problems and swapped to the latest hardware releases. So if you have a Rev1 device it could be possible to get more defects until the problems get ironed out(white z5c anyone). One reason I always wait at least a month or two from device release date, unfortunately Sony aren't really doing anything wrong regarding the warranty I thought it was well known that if you get a Xperia device from one country to use in another that's the gamble you take on it working perfectly and not needing the warranty.
Sent from my Xperia XA using XDA Labs
aidy.lucas said:
The different Revision no's are where they have usually fixed any issues with the production process or had hardware problems and swapped to the latest hardware releases. So if you have a Rev1 device it could be possible to get more defects until the problems get ironed out.
Click to expand...
Click to collapse
Yeah, I did get this phone very early, so I'm sure without a doubt it's Rev1, I'm just asking to identify if there's any place I can buy the latest rev battery? There's a .3 in the end of the number in the ebay link I posted, but I don't know if that's how it's identified. Or if someone knew of a place to get M5 batteries online.
グリッチ said:
Yeah, I did get this phone very early, so I'm sure without a doubt it's Rev1, I'm just asking to identify if there's any place I can buy the latest rev battery? There's a .3 in the end of the number in the ebay link I posted, but I don't know if that's how it's identified. Or if someone knew of a place to get M5 batteries online.
Click to expand...
Click to collapse
No idea how you'd tell regarding the batteries, but the best place to start would be eBay and Amazon
Sent from my Xperia XA using XDA Labs
Search on how to disable the baseband to mitigate the shutdown issue. This is because of the signal, the phone needs to push a little more juice to get more signal from weak areas.
グリッチ said:
I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service.
Click to expand...
Click to collapse
Unfortunately already tried that, even tried messing around with what bands to disable.
(Just the CLR bands, all bands except PCS&DCS, etc) It either leaves me without signal, or still shuts down my phone. If I leave on all bands and select edge as well.
グリッチ said:
Ok, so I have an E5653 series from Taiwan. Unfortunately, I do not live in Taiwan, so I cannot take it to a support center in person. I've also spent 5-6 emails with Sony Taiwan telling them about the issue, not only do they not accept phones from overseas (because of the shipping back or something???), but are just giving terrible responses and fail to admit my issue is hardware (even according to the Xperia_M5_E56_Battery_Lock_Test_in_CS_Repair_Center.pdf) and keep telling me to update&repair my phone with Xperia Companion (WHEN IT IS UPDATED!).
So, I figured I'd take a shot and try to fix the issue myself. As many of you know about the 4G shutdown fix where the only resolution is plugging it into the charger, and I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service. So I can only use my phone with WiFi/Mobile Data off/Airplane Mode (y'know the rest).
I've contacted Sony from other region and they said they don't sell parts for their phones... so... what?????
I was looking at this listing here, is this the battery I need? I saw something on the M5 forums here about Rev03 or something? No idea...
If not, anyone know where I can get a replacement battery? I saw this video and it seems like I'd be able to replace the battery by myself, just need the battery in the first place.
Any other suggestions?
Another question: I was on 5.1 rooted and moved apps to SD card, eventually they started disappearing and the only way to find em again was opening Play Store and hitting open, or moving them back to storage... any idea about that?
Click to expand...
Click to collapse
It had the same problem, the solution only in the service center of Sony (RSS) warranty ...
that's what changed with this problem ...