[Q] HTC Desire Z drops network connection - G2 and Desire Z Q&A, Help & Troubleshooting

Hi
My Desire Z keeps dropping the network connection after approx. 10 minutes. I'm trying to use the phone as a WIFI Hotspot but approx. 10 minutes after the screen dims the HSPA-network drops. I then turn on the screen and the network connection is re-established. The WIFI-connection stays up the whole time - so it's only the HSPA-connection that drops. I've tried both soft and hard reset but nothing seems to fix it.
Do you guys have any idea on how to fix this? I'm most likely not ever going to use this as a regular phone again (got my S4 Active as primary phone and a HTC One X as a secondary phone) so I'm more than willing to install a different ROM on it if that's what it takes. At the moment it's running on the standard DK Hi3G-rom. I've already tried searching the forums but found no posts describing my issue.
Thanks in advance,
Morten
*EDIT*
I'm sorry if this post is in violation with any rules. I tried my best avoiding it

mollerz said:
Hi
My Desire Z keeps dropping the network connection after approx. 10 minutes. I'm trying to use the phone as a WIFI Hotspot but approx. 10 minutes after the screen dims the HSPA-network drops. I then turn on the screen and the network connection is re-established. The WIFI-connection stays up the whole time - so it's only the HSPA-connection that drops. I've tried both soft and hard reset but nothing seems to fix it.
Do you guys have any idea on how to fix this? I'm most likely not ever going to use this as a regular phone again (got my S4 Active as primary phone and a HTC One X as a secondary phone) so I'm more than willing to install a different ROM on it if that's what it takes. At the moment it's running on the standard DK Hi3G-rom. I've already tried searching the forums but found no posts describing my issue.
Thanks in advance,
Morten
*EDIT*
I'm sorry if this post is in violation with any rules. I tried my best avoiding it
Click to expand...
Click to collapse
Ihave the same issue with cyanogenmod 10 and 10.1
any solution ?

Have you tried flashing some other radio???
Usually these problems are caused because of radio(baseband)...
Sent from my HTC DESIRE Z using xda app-developers app

Related

Wifi slower when screen off

Hello people
something annoying about the wifi on my desire.
speed is dropping quite a lot when the screen goes of on the device.
I notice this if im transfering files to/from my desire with ftp via the wifi.
this happens even though my "Wifi sleep policy" is set to never.
anyone have a solution to this ?
thanks
ps! tried to search the forum with no luck
I do about 8-10GB file movement daily between this phone and PC/laptop using WiFi. I have experienced the same issue for 2 months now but randomly; occurs at times and doesn't at other times. I can't help as I haven't yet figured out what exactly triggers it.
-----------------------------------
- Sent via my HTC Desire -

Wifi dropouts

Is anyone else having sporadic issues with wifi on the One X?
I have two One X's, both running T-mob rom 1.26.110.5.
Wifi will work fine for some hours, then problems start. I usually notice this when returning to the browser - where the progress bar sticks at about 10% and goes no further in downloading a page.
This can happen to either of my One X's. At the same time, my other One X and both of my HTC Desires will continue to operate perfectly on Wifi. This situation can continue for quite some time, and usually I have to cycle the wifi power on the offending phone, whereupon that phone will connect fine again.
The good connection has lasted anywhere between 2 minutes to several hours.
This is intensely frustrating. When I got both phones home new the other day, I set one phone up first, and later in the evening first experienced this wifi problem. Thinking the phone had a fault, I continued and set up the second phone. But that also exhibited the same fault.
Note that all the time this is happening, I have 2 laptops, 3 other phones (included the other One X), and a media streamer, all connecting just fine to my same wifi access point. I doubt the access point is at fault - it has worked for years with the other equipment without issue.
Only the two One X's have intermittent problems connecting to it, and then not both at the same time.
So does anyone else experience this?
XDAgeek said:
Is anyone else having sporadic issues with wifi on the One X?
I have two One X's, both running T-mob rom 1.26.110.5.
Wifi will work fine for some hours, then problems start. I usually notice this when returning to the browser - where the progress bar sticks at about 10% and goes no further in downloading a page.
This can happen to either of my One X's. At the same time, my other One X and both of my HTC Desires will continue to operate perfectly on Wifi. This situation can continue for quite some time, and usually I have to cycle the wifi power on the offending phone, whereupon that phone will connect fine again.
The good connection has lasted anywhere between 2 minutes to several hours.
This is intensely frustrating. When I got both phones home new the other day, I set one phone up first, and later in the evening first experienced this wifi problem. Thinking the phone had a fault, I continued and set up the second phone. But that also exhibited the same fault.
Note that all the time this is happening, I have 2 laptops, 3 other phones (included the other One X), and a media streamer, all connecting just fine to my same wifi access point. I doubt the access point is at fault - it has worked for years with the other equipment without issue.
Only the two One X's have intermittent problems connecting to it, and then not both at the same time.
So does anyone else experience this?
Click to expand...
Click to collapse
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
OK. Will certainly try that. Ta.
I posted a response to this same query in your other tread regarding streaming in mezzo.
Sent from my HTC One X
I'm getting this with my new One X. I've tried rebooting the router, but it's no help.
same problem here, the solution until an update, is to take out the pasword from router, leave the wifi network without password
mihaigsa said:
same problem here, the solution until an update, is to take out the pasword from router, leave the wifi network without password
Click to expand...
Click to collapse
Are you serious? WiFi without password is an absolutely NoGo. I contacted today hTc with this problem. They said they know this problem, many users have reported it. They said to me I should let exchange my phone by my provider. That was not the the answer that I wanted to hear, but I hope they can fix it with a patch and it's not an hardware issue. But if you say deactivating the wifi password can temporaly fix this problem, it should be possible to fix it with an software patch.
I was having wifi problems as well and had lots of other devices which connected just fine. I reset the router and it seems to be going well...
Couldn't try it on another router to see if the router was the problem or it was the phone.
Otherwise love my new one x!!! YAYYY!
Got the same Problem. I just signed the device a fixed ip in the Router config and have no Problem since...
Maybe u should try some like that.
I have noticed WiFi drop outs. Have assigned a static ip, testing to see if it makes a difference
Sent from my HTC One X using Tapatalk 2 Beta-6
Mine stays connected but gradually the net slows down to a crawl to the point I have to restart the phone
Sent from my HTC One X using Tapatalk 2
I've noticed an improvement since creating a static ip and setting it up following these instructions
http://mhotspot.com/blog/themsk-fix-obtaining-ip-address-android-wifi-problem-2/
Also noticed that putting better battery performance ticked helps too
Sent from my HTC One X using Tapatalk 2 Beta-6
Go to WIFi settings->Advanced->tick best WiFi performance
This fixed my issues
Sent from my HTC One X using xda premium
Hmmm still getting problems with the WiFi may try and get my handset exchanged
Sent from my HTC One X using XDA
I assigned an ip for OX and ticked best wifi settings and have no problems
Mod or Die
Mine was showing the loop on connecting, authenticating, obtaining ip. That is a common problem in Android (and nowhere else), but I worked around it by connecting to a different router, then re-connecting to my own router. (In addition to all the other rebooting router, rebooting phone, rebooting refrigerator suggestions). Yup, static IP too. Still would get the problem.
Tracked it thru alogcat and can see the exact point of failure, but still cant fix it.
BUT IT GETS WORSE: My phone stopped scanning. It can't find ANY routers.
If you manually enter a hotspot it shows as not in range.
Mine is getting a little better with static ip and improved wifi performance ticked, but the issue is still here.
You lot should have posted here http://forum.xda-developers.com/showthread.php?t=1586820 duplicate thread
icebike said:
BUT IT GETS WORSE: My phone stopped scanning. It can't find ANY routers.
If you manually enter a hotspot it shows as not in range.
Click to expand...
Click to collapse
UPDATE:
Rebooting the phone didn't help. (It would still not scan for routers)
In Power Settings, there is a checkbox called FAST BOOT.
It came from the factory checked.
I unchecked it and now wifi scanning works again.
I still get the connecting, authenticating, obtaining IP Loop, on some routers. Rebooting the router will solve that as a temporary fix.
There is also a setting called Best Wifi Performance, which some suggest keeps the wifi chip from entering a deep sleep mode, making wake up faster. I checked that too.
Still not happy with the wifi problems. (no, its not my router, 7 other android devices connect to it just fine. Laptops and printers also).
Solution
Artius89 said:
Mine is getting a little better with static ip and improved wifi performance ticked, but the issue is still here.
Click to expand...
Click to collapse
Thats exactly what I found out too. Therefore it would be necessary to give the One X a own IP but in its own config. Not only on the router.
Do you know if this cn be done?
See also my post in the thread
http://forum.xda-developers.com/showthread.php?p=24855589#post24855589

[Q] Wifi connections fail after phone is on for a few hours

I've noticed over the past couple of weeks that even though wifi is turned on and my usual networks are remembered, (home, work etc...) my One X will not connect to the wifi after it has been on a while.
When I go into settings, the wifi status cycles through 'Connecting...', 'Disconnected' and 'Scanning...'. Turning the wifi on and off on the phone has no effect.
I'm not exactly sure how long this takes to stop working, but if I restart the device, it resets the problem and I am able to use wifi again. With the quick startup and a fairly large data plan, this isn't a massive deal, but it would still be nice to be able to connect to wifi without having to restart...
Anyone had this problem before/got any ideas as to what's causing it or how to fix it? I've searched for this problem in the One X forums but found nothing, sorry if it's been brought up before...
...I have the same issue on these security protocols
WPA (TKIP)
WPA (AES)
WPA2 (TKIP)
WPA2 (AES)
WPA Mixed
Tried switching bands B, then G, now on Mixed B+G but keeps scanning, aquiring ip (Wireless router broadcasting DHCP) then skips back to scanning looping again and again.
If I reset the password on my router then it will aquire ip and be fine, but if I disconnect wireless on the phone and then try reconnect it just loops as before unless i reset the password on the router again..
Tried upgrading firmware to latest
Switched from channel 1 to 6 (midway)
It only works on the most basic WEP (hex10) setting...which surprises me as my Desire, a 2 year old device, worked just fine on WPA.
SO try WEP?
Oletha said:
I've noticed over the past couple of weeks that even though wifi is turned on and my usual networks are remembered, (home, work etc...) my One X will not connect to the wifi after it has been on a while.
When I go into settings, the wifi status cycles through 'Connecting...', 'Disconnected' and 'Scanning...'. Turning the wifi on and off on the phone has no effect.
I'm not exactly sure how long this takes to stop working, but if I restart the device, it resets the problem and I am able to use wifi again. With the quick startup and a fairly large data plan, this isn't a massive deal, but it would still be nice to be able to connect to wifi without having to restart...
Anyone had this problem before/got any ideas as to what's causing it or how to fix it? I've searched for this problem in the One X forums but found nothing, sorry if it's been brought up before...
Click to expand...
Click to collapse
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
oftiklaus said:
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I'm having what sounds like exactly the same issue... only connects with WEP.. bleh!
oftiklaus said:
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Hmm ok thanks... Did you go through HTC or the company you bought the contract from? Just wondering whether HTC's replacement service is better than 'post it back and we'll send you a new one in a week'...
Having read in advance about the issues the One X has, described here on XDA, I decided to wait untill a reputed retailer had in physical stock, and got to see and power on the device. This also allowed a quick and hassle free exchange.
Regarding the WiFi problem, you cannot just go asking around every 30':
"... excuse me, could you please restart your
router? ... Or maybe change the security protocol to WEP?..."
I mean it's fine if you only connect vis WiFi at home where you can customize as much as you can, but what's the point of a mobile device if it's just "somewhat" mobile...:banghead:
So try and see if you can get a refund for your phone and get another from a retail store, check for screen spots, screen flickering, screen flex and of course the WiFi issue.
On the other hand the phone is truly amaizing almost cannot let it down...
Forgot to specify: One X grey, unbranded, network free.
Sent from my HTC One X using XDA

[Q] Network Data Disconnected problem

Hi,
I have been using the HTC One V for a month now and it has been good so far. Except one nagging issue -
Intermittently my data connection gets disconnected and the mobile data connection setting shows "disconnected because service is unavailable"
This happens often but not at any set interval. At this point to restart network data I need to either restart the phone or move the phone to airplane mode for a few minutes.
Anybody else having this issue? Seems software related.
oh yes ! i thought i was the only one who suffers this issue. in the first time, i thought this happens bcs of my carrier.
i need to restart my phone whenever i get this.
theres plenty of bugs from sense 4.0 on htc one v that i've had
handisetyadi said:
oh yes ! i thought i was the only one who suffers this issue. in the first time, i thought this happens bcs of my carrier.
i need to restart my phone whenever i get this.
theres plenty of bugs from sense 4.0 on htc one v that i've had
Click to expand...
Click to collapse
Yes....it is a problem with your service provider....
Sent from my HTC One V using XDA
That is honestly unlikely. It never happened with my earlier Xperia X10 and I use the same SIM card. More over, the problem gets sorted if I restart the phone.
^
so did my htc wildfire and dell streak. i had those 2 devices before one v and never had this kind of issue
From some googling I find that a lot of people are having this issue on HTC One devices.
No ones seems to know a fix.
I had the same issue. This app solved it for me.
When connection gets disconnected, it reconnects it.
https://play.google.com/store/apps/details?id=com.connectionstabilizerbooster

[Q] Proxy Server Problem

Hello all,
Apologies if this has been covered elsewhere, I've searched but couldn't find anything.
I have an Xperia S on regardless of what ROM I'm running I always encounter a problem whilst browsing over mobile data. WiFi is fine.
After I've browsed for a while, I'll get a message saying 'Unable to connect to the proxy server' or similar depending on the browser. Switching to a different browser doesn't help and the only way I can restore mobile data is to reboot the handset.
I've tried stock ROMs, FXP and now I'm running Slimbean 4.2.2 Build 5 with Kernel 3.0.67-EOS+ and every time I have had the same problem. I had this problem out of the box. This is my second handset after my first developed the yellow screen fault, but my first handset also had this proxy problem.
Hopefully one of you helpful folk can point me in the direction of something that might fix this problem.
Thanks a lot,
Ewar
I had that problem only with 4.2 roms. CM10 and stock/stock based are all fine. The only thing I could do to fix the problem was airplane mode toggle. It's faster and uses less battery than restating the phone...
Sent from my LT26i using Tapatalk 4 Beta
stojshic said:
I had that problem only with 4.2 roms. CM10 and stock/stock based are all fine. The only thing I could do to fix the problem was airplane mode toggle. It's faster and uses less battery than restating the phone...
Sent from my LT26i using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thanks for your quick reply and suggestion.
It's strange, but I've had the problem since I went from GB to ICS. I'm sure I've tried airplane mode back when it first happened, I've tried many things but the only thing that definitely works is a reboot.
It might just be me, but it seems like the speed at which the problem reoccurs is linked to the length of time the phone is in a shutdown state. If I do a reboot, the error will occur quicker than if I'd have shutdown the handset and left it for a few minutes before switching on. Of course, it could be a slow onset of insanity brought about by owning an Xperia S!
Ewar Woowar said:
Thanks for your quick reply and suggestion.
It's strange, but I've had the problem since I went from GB to ICS. I'm sure I've tried airplane mode back when it first happened, I've tried many things but the only thing that definitely works is a reboot.
It might just be me, but it seems like the speed at which the problem reoccurs is linked to the length of time the phone is in a shutdown state. If I do a reboot, the error will occur quicker than if I'd have shutdown the handset and left it for a few minutes before switching on. Of course, it could be a slow onset of insanity brought about by owning an Xperia S!
Click to expand...
Click to collapse
Quick Question : Is this only happening with the current service provider or every service provider?
I really think the problem maybe with the phone settings.
The service provider might be using a proxy channe.
Could you please try to edit the proxy data setting under the APN.
I hope this would solve the problem. I wonder how the proxy keeps popping out for you if the data works for sometime

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