Is anyone else having sporadic issues with wifi on the One X?
I have two One X's, both running T-mob rom 1.26.110.5.
Wifi will work fine for some hours, then problems start. I usually notice this when returning to the browser - where the progress bar sticks at about 10% and goes no further in downloading a page.
This can happen to either of my One X's. At the same time, my other One X and both of my HTC Desires will continue to operate perfectly on Wifi. This situation can continue for quite some time, and usually I have to cycle the wifi power on the offending phone, whereupon that phone will connect fine again.
The good connection has lasted anywhere between 2 minutes to several hours.
This is intensely frustrating. When I got both phones home new the other day, I set one phone up first, and later in the evening first experienced this wifi problem. Thinking the phone had a fault, I continued and set up the second phone. But that also exhibited the same fault.
Note that all the time this is happening, I have 2 laptops, 3 other phones (included the other One X), and a media streamer, all connecting just fine to my same wifi access point. I doubt the access point is at fault - it has worked for years with the other equipment without issue.
Only the two One X's have intermittent problems connecting to it, and then not both at the same time.
So does anyone else experience this?
XDAgeek said:
Is anyone else having sporadic issues with wifi on the One X?
I have two One X's, both running T-mob rom 1.26.110.5.
Wifi will work fine for some hours, then problems start. I usually notice this when returning to the browser - where the progress bar sticks at about 10% and goes no further in downloading a page.
This can happen to either of my One X's. At the same time, my other One X and both of my HTC Desires will continue to operate perfectly on Wifi. This situation can continue for quite some time, and usually I have to cycle the wifi power on the offending phone, whereupon that phone will connect fine again.
The good connection has lasted anywhere between 2 minutes to several hours.
This is intensely frustrating. When I got both phones home new the other day, I set one phone up first, and later in the evening first experienced this wifi problem. Thinking the phone had a fault, I continued and set up the second phone. But that also exhibited the same fault.
Note that all the time this is happening, I have 2 laptops, 3 other phones (included the other One X), and a media streamer, all connecting just fine to my same wifi access point. I doubt the access point is at fault - it has worked for years with the other equipment without issue.
Only the two One X's have intermittent problems connecting to it, and then not both at the same time.
So does anyone else experience this?
Click to expand...
Click to collapse
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
OK. Will certainly try that. Ta.
I posted a response to this same query in your other tread regarding streaming in mezzo.
Sent from my HTC One X
I'm getting this with my new One X. I've tried rebooting the router, but it's no help.
same problem here, the solution until an update, is to take out the pasword from router, leave the wifi network without password
mihaigsa said:
same problem here, the solution until an update, is to take out the pasword from router, leave the wifi network without password
Click to expand...
Click to collapse
Are you serious? WiFi without password is an absolutely NoGo. I contacted today hTc with this problem. They said they know this problem, many users have reported it. They said to me I should let exchange my phone by my provider. That was not the the answer that I wanted to hear, but I hope they can fix it with a patch and it's not an hardware issue. But if you say deactivating the wifi password can temporaly fix this problem, it should be possible to fix it with an software patch.
I was having wifi problems as well and had lots of other devices which connected just fine. I reset the router and it seems to be going well...
Couldn't try it on another router to see if the router was the problem or it was the phone.
Otherwise love my new one x!!! YAYYY!
Got the same Problem. I just signed the device a fixed ip in the Router config and have no Problem since...
Maybe u should try some like that.
I have noticed WiFi drop outs. Have assigned a static ip, testing to see if it makes a difference
Sent from my HTC One X using Tapatalk 2 Beta-6
Mine stays connected but gradually the net slows down to a crawl to the point I have to restart the phone
Sent from my HTC One X using Tapatalk 2
I've noticed an improvement since creating a static ip and setting it up following these instructions
http://mhotspot.com/blog/themsk-fix-obtaining-ip-address-android-wifi-problem-2/
Also noticed that putting better battery performance ticked helps too
Sent from my HTC One X using Tapatalk 2 Beta-6
Go to WIFi settings->Advanced->tick best WiFi performance
This fixed my issues
Sent from my HTC One X using xda premium
Hmmm still getting problems with the WiFi may try and get my handset exchanged
Sent from my HTC One X using XDA
I assigned an ip for OX and ticked best wifi settings and have no problems
Mod or Die
Mine was showing the loop on connecting, authenticating, obtaining ip. That is a common problem in Android (and nowhere else), but I worked around it by connecting to a different router, then re-connecting to my own router. (In addition to all the other rebooting router, rebooting phone, rebooting refrigerator suggestions). Yup, static IP too. Still would get the problem.
Tracked it thru alogcat and can see the exact point of failure, but still cant fix it.
BUT IT GETS WORSE: My phone stopped scanning. It can't find ANY routers.
If you manually enter a hotspot it shows as not in range.
Mine is getting a little better with static ip and improved wifi performance ticked, but the issue is still here.
You lot should have posted here http://forum.xda-developers.com/showthread.php?t=1586820 duplicate thread
icebike said:
BUT IT GETS WORSE: My phone stopped scanning. It can't find ANY routers.
If you manually enter a hotspot it shows as not in range.
Click to expand...
Click to collapse
UPDATE:
Rebooting the phone didn't help. (It would still not scan for routers)
In Power Settings, there is a checkbox called FAST BOOT.
It came from the factory checked.
I unchecked it and now wifi scanning works again.
I still get the connecting, authenticating, obtaining IP Loop, on some routers. Rebooting the router will solve that as a temporary fix.
There is also a setting called Best Wifi Performance, which some suggest keeps the wifi chip from entering a deep sleep mode, making wake up faster. I checked that too.
Still not happy with the wifi problems. (no, its not my router, 7 other android devices connect to it just fine. Laptops and printers also).
Solution
Artius89 said:
Mine is getting a little better with static ip and improved wifi performance ticked, but the issue is still here.
Click to expand...
Click to collapse
Thats exactly what I found out too. Therefore it would be necessary to give the One X a own IP but in its own config. Not only on the router.
Do you know if this cn be done?
See also my post in the thread
http://forum.xda-developers.com/showthread.php?p=24855589#post24855589
Related
Hello everyone,
My phone is doing good so far, i have some of the known bugs, but i'm very satisfied!!
But.... when i'm connected with wifi at home or at my gf's home (different locations, different hardware) I can use my browser but I can't use Market, Zedge etc. I'm a system administrator, so I already checked everything network-related that could cause the problem(Encryption, channel, toggle between g/n, ports). My HD2 doesnt have any problems.
Is there something changed on the HOX in how it handles a wifi connection?
Like to hear your ideas and suggestions!!
arthasz said:
But.... when i'm connected with my wifi at my home or at my gf's home (different locations, different hardware) I can use my browser but I can't use Market, Zedge etc. Since i'm a system administrator I already checked everything that could cause the problem(Encryption, channel, toggle between g/n, ports). My HD2 doesnt have any problems...
Is there something changed on the HOX in how it handles a wifi connection?
Click to expand...
Click to collapse
Mine is currently connected via wifi, and was also connected using the Mobile Network, and have had no market/email/browsing issues on any of those. Have you done any modifications on it? Are there any port lockdowns on those wifi signals you've been using?
DamoElDiablo said:
Mine is currently connected via wifi, and was also connected using the Mobile Network, and have had no market/email/browsing issues on any of those. Have you done any modifications on it? Are there any port lockdowns on those wifi signals you've been using?
Click to expand...
Click to collapse
The phone is still out-of-the-box. I only installed whatsapp and a few apps but nothing big.
I tried it with no security at all, port 5228 UDP/TCP are open, tried a different router.. no luck so far!
No such problems here.
Sent from my Transformer TF101 using XDA
I have the same problem with all Android devices. Enable the Data and connect to Market once (Accept the terms and conditions). Once Market authenticates then it should work with WiFi. I have spend hours trying to find out the cause but no luck. I tried to DMZ the router to make sure there is no Port being blocked. In case you find out let me know how you fixed it.
just make sure the date and time is ok
Posted the following in another thread but thought it would be worth posting in here:
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
I've actually had a similar issue, in that TuneIn kept refusing to stream, even after restarting the phone. Power-cycling the router fixed it, although other devices on the same network were having no problems.
Ok, Im starting to think this phone is killing my WiFi network.. having ip issues with all my laptops now everything is set to static now so lets wait and see..
Sent from my HTC One X using xda premium
Posted the following in another thread but thought it would be worth posting in here:
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
Click to expand...
Click to collapse
Haha 9/10 times rebooting helps, but this is something different ^^
Kind of having the same issue here. Please let me know if you find any solution.
(My topic http://forum.xda-developers.com/showthread.php?t=1591072)
Hi everyone,
I'm enjoying my One X since last Thursday. I did have one problem, though : my wifi wasn't working at home. What happened is that the phone correctly connected at the network, but then it would "kill" the wifi.
I mean, neither of my laptop computer nor my old Desire (which were both connected before the One X) worked on wifi after I connected the One X, which by the way didn't work either.
Considering this issue I wen't to the carphone warehouse to have another phone.
I didn't go home straight, I got to try other wifi network, which worked perfectly.
But, at home, I'm still having the same issue !
Can anyone help me please ?
so none of your hardware is now connecting to your Wifi?
If so, I would suggest a hard reset of your Hub/router. If there is a reset button hold it in for 20-30 seconds, if not, unplug for 30 seconds.
If it's just your One X not connecting try going through settings to ensure its setup correctly.
Had the same issue with my sgs and avm fritzbox 7390. The only thing that helped was a complete factory reset of the fritzbox.
Try using a static ip, make sure it is unique.
There is a setting under wifi advanced to stop the wifi from sleeping when phone is off or kill it if the signal drops or if your phone is idle. I modified those and it works perfectly. Default setting is to kill it.
Nothing is wrong with your wifi. It's just the way you've got it setup.
Sent from my HTC One X using xda premium
jaspabt said:
so none of your hardware is now connecting to your Wifi?
Click to expand...
Click to collapse
Actually, my laptop and Desire are connected to the Wifi ; they can't connect only after i set my One X on the Wifi. It's like the phone is destroying the wifi network.
slang83 said:
Had the same issue with my sgs and avm fritzbox 7390. The only thing that helped was a complete factory reset of the fritzbox.
Click to expand...
Click to collapse
I just did a factory reset, but it didn't help.
eeeeeee said:
Try using a static ip, make sure it is unique.
Click to expand...
Click to collapse
Also did that, still didn't help
Cxpher said:
There is a setting under wifi advanced to stop the wifi from sleeping when phone is off or kill it if the signal drops or if your phone is idle. I modified those and it works perfectly. Default setting is to kill it.
Nothing is wrong with your wifi. It's just the way you've got it setup.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I didn't find those settings. In wifi advanced I only found an setting that disconnect the phone when signal is low.
I should mention that whenever the One X is set on wifi, it works for like a minute. Then all of my devices can't access the internet. Desire and One X are showing that they are connected, but no access to play store, browser... Computer is showing an error message "limited access". And my TV (which I get with my internet box) is freezing.
What I don't understand is that I tried on two friends' network, everything worked perfectly. Only at home As Cxpher said, I guess it must be my wifi that isn't set up correctly. But what can I do next, except hard reset and static ip ?
EDIT : I tried to connect the One X without having any other device connected. It worked, but as soon as I launched the Play Store, I lost the connection and had to reboot my box. Apparently the Play Store is messing everything up. Weither I have hardware connected or not, it never works (again, only at home).
Up.
Anyway, not being able to use my own wifi is a bit annoying
Same exact issue. Phone going back tomorrow.
WiFi fine for 2 years.
New one x WiFi dropping and having to reset router after 2 mins connected as all WiFi dies.
Seriously fcukd off!
Which router do you have? Is there any logging-function available in the router software/firmware?
Standard netgear.
It's been fine with s2 and hasn't needed to be reset for a over a year....until yesterday!.
Not overly tech, would a log facility help?
A log would help to see what is going on with the router when the phone connects. The fritzbox showed an authentication error when my sgs connected and killed the wifi for all devices in the network. Just googled your problem. Netgear and htc devices seem to have problems very often when connecting. You should try to get the newest fw for the netgear. Maybe that solves the problem.
Thanks for your help. Latest firmware is installed tho.
Bizzar issue!
Shame as its a nice phone too
I have a classic french box (called Bbox). For the record that actually is my second phone. I had the same issue with the first one, so I went directly to ask another one.
So has exchange phone resolved the issue?
Sorry I explained it wrong. I meant I already had the problem when I first bought the phone, so I went to get another one. I had the issue on both One X.
Well i have got a netgear router and have no problems at all must be something to do with you router or it setting i would do full reset and see if that helps
hi guys!
i had the same problem with my router ( netgear DGN 1000), i solved by updating the router firmware to latest manually! no more wifi drops now!
i hope this information can help all users with this issue!
In an other thread somebody had advised to deactivate the wifi password in the router. That helped fix the problem at his phone. I will try this too to confirm that. But wifi without password is an absolute NoGo in my opinion.
here the link: http://forum.xda-developers.com/showpost.php?p=24811292&postcount=6
I'm bringing this up again because issue is still here ; removing encryption on the wifi network changes nothing. Other thing now, it didn't only happened at home but also at work.
Warranty is now void, this is my second HOX and I had the same problem on both. Anyone has a magic solution ?
same issue
Im having the same wifi issue using a D-Link DIR-615. Wifi is working perfectly with other device but when my One X connect to wifi, it freeze the wifi network for all devices. I Always need to unplug/plug the AC cord to reboot and refresh the wifi network and after it may works for a couple of mins or maybe 1 hour and after I must reboot the router again.
My router firmware is up to date but there is no more support/firmware update for the DIR-615 REV. B since 2008!
I switched to static ip and snag persist so im back in dhcp.
I cleared the router log and will post it next time it will freeze.
I've noticed over the past couple of weeks that even though wifi is turned on and my usual networks are remembered, (home, work etc...) my One X will not connect to the wifi after it has been on a while.
When I go into settings, the wifi status cycles through 'Connecting...', 'Disconnected' and 'Scanning...'. Turning the wifi on and off on the phone has no effect.
I'm not exactly sure how long this takes to stop working, but if I restart the device, it resets the problem and I am able to use wifi again. With the quick startup and a fairly large data plan, this isn't a massive deal, but it would still be nice to be able to connect to wifi without having to restart...
Anyone had this problem before/got any ideas as to what's causing it or how to fix it? I've searched for this problem in the One X forums but found nothing, sorry if it's been brought up before...
...I have the same issue on these security protocols
WPA (TKIP)
WPA (AES)
WPA2 (TKIP)
WPA2 (AES)
WPA Mixed
Tried switching bands B, then G, now on Mixed B+G but keeps scanning, aquiring ip (Wireless router broadcasting DHCP) then skips back to scanning looping again and again.
If I reset the password on my router then it will aquire ip and be fine, but if I disconnect wireless on the phone and then try reconnect it just loops as before unless i reset the password on the router again..
Tried upgrading firmware to latest
Switched from channel 1 to 6 (midway)
It only works on the most basic WEP (hex10) setting...which surprises me as my Desire, a 2 year old device, worked just fine on WPA.
SO try WEP?
Oletha said:
I've noticed over the past couple of weeks that even though wifi is turned on and my usual networks are remembered, (home, work etc...) my One X will not connect to the wifi after it has been on a while.
When I go into settings, the wifi status cycles through 'Connecting...', 'Disconnected' and 'Scanning...'. Turning the wifi on and off on the phone has no effect.
I'm not exactly sure how long this takes to stop working, but if I restart the device, it resets the problem and I am able to use wifi again. With the quick startup and a fairly large data plan, this isn't a massive deal, but it would still be nice to be able to connect to wifi without having to restart...
Anyone had this problem before/got any ideas as to what's causing it or how to fix it? I've searched for this problem in the One X forums but found nothing, sorry if it's been brought up before...
Click to expand...
Click to collapse
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
oftiklaus said:
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I'm having what sounds like exactly the same issue... only connects with WEP.. bleh!
oftiklaus said:
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Hmm ok thanks... Did you go through HTC or the company you bought the contract from? Just wondering whether HTC's replacement service is better than 'post it back and we'll send you a new one in a week'...
Having read in advance about the issues the One X has, described here on XDA, I decided to wait untill a reputed retailer had in physical stock, and got to see and power on the device. This also allowed a quick and hassle free exchange.
Regarding the WiFi problem, you cannot just go asking around every 30':
"... excuse me, could you please restart your
router? ... Or maybe change the security protocol to WEP?..."
I mean it's fine if you only connect vis WiFi at home where you can customize as much as you can, but what's the point of a mobile device if it's just "somewhat" mobile...:banghead:
So try and see if you can get a refund for your phone and get another from a retail store, check for screen spots, screen flickering, screen flex and of course the WiFi issue.
On the other hand the phone is truly amaizing almost cannot let it down...
Forgot to specify: One X grey, unbranded, network free.
Sent from my HTC One X using XDA
So I had a HTC One X which was mostly OK, it had the screen flex issue but I decided to live with that, occasionally wouldn't connect to wifi, but did 95% of the time, lived with that also. That got stolen last week ... got a replacement from the insurance company today.
This one, when using DHCP either just loops with 'Obtaining IP Address' or, if using static, it connects to WiFi quickly but then WiFi doesn't actually work. If you open up a browser it starts the connection then just hangs there forever.
On the odd time it does connect via DHCP it does the same, so I'm inclined to think that it's not my Static network settings, but a problem with the device.
Obviously I've read about the hardware issue, but the WiFi connection shows full strength so it doesn't seem exactly like the WiFi power issues that some are experiencing.
I'm running the latest 1.29.x update. I've rebooted my router several times. Restarted the phone several times. Tried a different broadband connection and WiFi router (wouldn't connect at all to that).
Am I missing something or should I sent this thing back to HTC?
Seems like what I had some tine ago. I suggest you get a replacement, as I did
http://forum.xda-developers.com/showthread.php?p=25046633
Sent from my HTC One X using xda premium
I have that problem when I connect my phone to the hot spot from my pc. With the gs2 it used to work. With this phone it works for the first few minutes then stops working though I have full WLAN shown. With others it works.
Gesendet von meinem HTC One X mit Tapatalk 2
nickynoodles said:
So I had a HTC One X which was mostly OK, it had the screen flex issue but I decided to live with that, occasionally wouldn't connect to wifi, but did 95% of the time, lived with that also. That got stolen last week ... got a replacement from the insurance company today.
This one, when using DHCP either just loops with 'Obtaining IP Address' or, if using static, it connects to WiFi quickly but then WiFi doesn't actually work. If you open up a browser it starts the connection then just hangs there forever.
On the odd time it does connect via DHCP it does the same, so I'm inclined to think that it's not my Static network settings, but a problem with the device.
Obviously I've read about the hardware issue, but the WiFi connection shows full strength so it doesn't seem exactly like the WiFi power issues that some are experiencing.
I'm running the latest 1.29.x update. I've rebooted my router several times. Restarted the phone several times. Tried a different broadband connection and WiFi router (wouldn't connect at all to that).
Am I missing something or should I sent this thing back to HTC?
Click to expand...
Click to collapse
Send it for replacement mate ... You don't have to live with that ... It should work out of the box without any modification.
Thanks, I'll return it.
HTC have really dropped the ball with this phone and it's a shame. I've used HTC phones for 7 years (back when they ran Windows Mobile 6 and were branded by HP and others). The quality was always great. They must have rushed the One X to market.
I have the same issue but only at my gf home? Tried every thing but still no luck! I think its related to my router and it could be fixed by buying a different one. But I wont let the damn thing win =p keep trying when I'm at her place, no pass, wep, wpa, wpa2 or b/g/n haha I'm afraid I'm out of options!
If plenty of other devices can connect to a router fine and the HTC One X is the only device that can't, I think it's a fair assumption to blame the phone, not the router.
Called HTC .. "you need to sent it back to the supplier". Almost certain the supplier will tell me to call HTC .. and so it starts.
Slowly it starts to suck more and more. Last night I was in a bar with friends. The bar has wifi. Earlier phones worked fine. I was sitting next to the router. And it didn't work really well. Ended up rebooting phone, just to use a few more minutes wifi before the problem started again. It shouldn't be hardware related, but if this doesn't change with the next updates I really think I'm gonna get another phone. I love this phone though but I don't wanna have trouble with wifi...
Gesendet von meinem HTC One X mit Tapatalk 2
I had two phones belonging to the same batch (40 or so numbers inbetween). They were both runnning the same software version. The first behaived like yours does. I spent four nights trying to get it fixed or find an answer. In the end I had it replaced and couldn't be happier. I beliewe it's hardware. Go have it replaced. Good luck!
Sent from my HTC One X using xda premium
I'm at the same bar again. So far it's working pretty well. Before I send it back I'm gonna test it more. I bought it from the net and I'm not sure if they would replace it. We'll see thanks for your information.
Gesendet von meinem HTC One X mit Tapatalk 2
Any news on this issue? My Wifi worked fine for several weeks after I received my One X, but since end of last week I'm having the same problem as described in the previous posts:
Good or even full signal, but seemingly no data transmission. This happens with all kinds of apps (browser, Play Store, Facebook app, HTC wheather app, ...) and independent from the WLAN I'm connected to (at work, at home, at my parents',...). Previously it worked in the same WLANs without any problem and there haven't been any configuration changes in the phone or on the routers.
The problem doesn't persist. Sometimes it takes several reconnects to make it work, sometimes it works from the beginning. Sometimes I don't even do anything after the problem occured and some minutes later I receive mail via Wifi. Don't know if the phone reconnected automatically in the meantime for some reason, though.
I sent the phone back. New one is coming tomorrow, we'll see if it has the same problem.
Buying Samsung next time. :|
I can hardly believe it is a hardware problem. I mean, it worked fine for more than a month in my case.
Received the new handset .. does exactly the same thing.
I'd be included to think it's my router if I didn't tried so many different devices.
<sigh> Back on the phone to HTC support I guess. One day I'll own a phone that works.
my device has the same problem like this.
did the htc official say it is something wrong about the tegra3 cpu?
I need major help!
I am currently on my third HTC One, after two attempts at a solution, and I am still having the same problem. Here it is: I will connect to my Wi-Fi at home, successfully browse a few pages online, press the power button to put it to sleep, press the power button again to turn it back on, then see (in the status bar) the Wi-Fi disconnect then reconnect, try to browse more pages online with no luck because the connection does not work. The only way I can consistently get Wi-Fi to work on this phone is after waking up my phone from sleep I have to turn Wi-Fi off then back on to re-establish the connection.
I've check my settings extensively and changed a few defaults in an attempt to get this to work. Here are my settings currently: "Keep Wi-fi on during sleep" - Always; "Wi-fi Frequency band" - 5 Ghz only; "Wi-Fi optimization" is checked; "Best Wi-Fi perfomance" is checked. My Wi-Fi password was entered correctly and I am currently writing this on a laptop connected to the same home network.
I am at my wit's end. I just want this beautiful phone to work properly. Are there any suggestions as to what might be causing this and how to fix this situation? Or am I doomed to an endless cycle of HTC One exchanges until I find one that works? Please help! Thanks.
JKing215 said:
I need major help!
I am currently on my third HTC One, after two attempts at a solution, and I am still having the same problem. Here it is: I will connect to my Wi-Fi at home, successfully browse a few pages online, press the power button to put it to sleep, press the power button again to turn it back on, then see (in the status bar) the Wi-Fi disconnect then reconnect, try to browse more pages online with no luck because the connection does not work. The only way I can consistently get Wi-Fi to work on this phone is after waking up my phone from sleep I have to turn Wi-Fi off then back on to re-establish the connection.
I've check my settings extensively and changed a few defaults in an attempt to get this to work. Here are my settings currently: "Keep Wi-fi on during sleep" - Always; "Wi-fi Frequency band" - 5 Ghz only; "Wi-Fi optimization" is checked; "Best Wi-Fi perfomance" is checked. My Wi-Fi password was entered correctly and I am currently writing this on a laptop connected to the same home network.
I am at my wit's end. I just want this beautiful phone to work properly. Are there any suggestions as to what might be causing this and how to fix this situation? Or am I doomed to an endless cycle of HTC One exchanges until I find one that works? Please help! Thanks.
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very sorry to be hearing this.
just for sh**s and giggles, have you tried un-checking
"Best Wi-Fi perfomance"
Honestly, 3 HTC Ones having the same problem, and such a specific same problem... Sounds like a problem with your router.
I would try totally resetting your router. Not just unplugging it, but resetting it completely and setting it up again.
I had something similar happen to me (phone wouldn't connect to WiFi upon wake-up, I also had to turn WiFi off then back on) with my HTC Evo several years ago, I exchanged the Evo thinking that was the issue but the exchanged Evo did it too. Re-setup my whole network and have never had the problem again.
Sent from my HTC One.
josh995 said:
Honestly, 3 HTC Ones having the same problem, and such a specific same problem... Sounds like a problem with your router.
I would try totally resetting your router. Not just unplugging it, but resetting it completely and setting it up again.
I had something similar happen to me (phone wouldn't connect to WiFi upon wake-up, I also had to turn WiFi off then back on) with my HTC Evo several years ago, I exchanged the Evo thinking that was the issue but the exchanged Evo did it too. Re-setup my whole network and have never had the problem again.
Sent from my HTC One.
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I will give that a try. I'm thinking the same way. There's no way I can go through 3 phones and have the same problem and be the only one who is having this problem. I will gladly wear my dunce cap if it works. I just want to end this Shakespearean tragedy.
And to answer andybones, yes the default is to have that selection unchecked so I had the problem even with unchecked.
josh995 said:
Honestly, 3 HTC Ones having the same problem, and such a specific same problem... Sounds like a problem with your router.
I would try totally resetting your router. Not just unplugging it, but resetting it completely and setting it up again.
I had something similar happen to me (phone wouldn't connect to WiFi upon wake-up, I also had to turn WiFi off then back on) with my HTC Evo several years ago, I exchanged the Evo thinking that was the issue but the exchanged Evo did it too. Re-setup my whole network and have never had the problem again.
Sent from my HTC One.
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+ 1 to this
OR
VZW needs to drop an OTA, QUICKer
Go to a Starbucks, friend's house or something and test it out.
The problem has to be with your router. My One has the best WiFi connection of any device in my house except when I can't run hardwire to my desktop. But that has two 3" antennas.
It's the security, if you're running WPA2 it might have problems. Try changing encryption to TKIP.
Thanks everyone for the suggestions. What solved the problem for me was that I went to the Verizon store, had the technician help out, and they Googled the problem and saw that a factory reset would solve the issue. I never saw this result when I Googled the solution, but I went along with it. This worked in the store and I was able to connect to the wi-fi hotspot in the store. When I went home the wi-fi connection worked just fine. The reason I didn't do this in the first place is because I did a factory reset on the first two phones I had and the problem persisted. For whatever reason it worked this time.
JKing215 said:
Thanks everyone for the suggestions. What solved the problem for me was that I went to the Verizon store, had the technician help out, and they Googled the problem and saw that a factory reset would solve the issue. I never saw this result when I Googled the solution, but I went along with it. This worked in the store and I was able to connect to the wi-fi hotspot in the store. When I went home the wi-fi connection worked just fine. The reason I didn't do this in the first place is because I did a factory reset on the first two phones I had and the problem persisted. For whatever reason it worked this time.
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i bought htc one and it seems i also have this issue ..BUT .. i have an wifi extender and seems it attachs with it very smoothly .. so i think the problem is inside the router it self ..ill try to figure out why .
EDIT : The problem seems to be only exist on the D-Link Routers which i have "Not sure if all router or just mine" .. it gotta be frequency disturbing or something
Same problem for me. here is what ive gone through..
Just got the phone today OUT OF THE BOX
first thing i seriously tried was connecting to my linksys router with a wpa2 algy.
im on a dumb data plan and need to conserve, Anyway wifi was having a hard time connecting so i slapped the thing in airplain mode and tried to to reconnect to the router.
no dice, ok.. hmm did a factory reset twice, you name it i tried it.
taking it in the store for a replacement this week.
No need
I found out the problem is in the router it self .. you see , it connects to some old routers in condition they dont have password ... Im not sure why but i changed my router and with new one and gave it password and everything works fine now.
The problem seems to be in old routers i think.
Edit : my new router is tp-link im not sure about others
Sent from my HTC One using XDA Premium 4 mobile app
This worked for me
WiFi connection issues with HTC M7 can be overcome by renaming your device.
Settings
WiFi
Triple dots (top rh corner)
WiFi direct
Change name to HTC one
Click ok.
earthchild13 said:
WiFi connection issues with HTC M7 can be overcome by renaming your device.
Settings
WiFi
Triple dots (top rh corner)
WiFi direct
Change name to HTC one
Click ok.
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Thanks bro that was right