Develop Bugs

Scratched my Inc Screen.. any fixes?

like i said i wanna get rid of the scratches but i dont know if its possible.
Any thoughts?
Sent from my ADR6300 using XDA App

Buy a replacement screen or a broken phone from Craig's list for parts.
Sent from my HTC Glacier using XDA App

the scratches are tiny. and that would take to much effort. there is no glass repair solution?
Sent from my ADR6300 using XDA App

I found this post in the vibrant forum from a guy that polished some scratches out of his screen. It took him literally hours of wet sanding and polishing with a drill to get results. Based on the trouble he went through, I think replacing the screen would be less work. YMMV

Accidentally brick your phone and file a warranty claim.
Sent from my ADR6300 using XDA App

i dont have insurance.. ill just live with the minor imperfection i suppose
Sent from my ADR6300 using XDA App

I have the same prob. Tried the white toothpaste trick. It worked a little bit but its not worth the effort.

Rubbing compound is a little more aggressive than toothpaste. I like 3M Fine Cut. Any auto parts store will have it for about $6 per bottle.
Try it on a piece of sacrificial plastic first. An old CD jewel case or an ancient digital camera's screen. Hell, even your car's headlights (5 minutes each will de-glaze them nicely). Figure out how the stuff works. Then go to town on your phone.
Disclaimer: I've done auto detailing semi-professionally for years.

sharka9x said:
Rubbing compound is a little more aggressive than toothpaste. I like 3M Fine Cut. Any auto parts store will have it for about $6 per bottle.
Click to expand...
Click to collapse
I have a few things I can try this out on. Thanks for the heads up.

Mine got scratched up the day after I bought it (my daughter drug it along my hardwood floors my the charging cord. lol) Finally, after staring at the imperfections every day for over a year, I bought a new digitizer on eBay for like $25. My DInc looks brand new now!!!

meh to much work
Sent from my ADR6300 using XDA App

sharka9x said:
Rubbing compound is a little more aggressive than toothpaste. I like 3M Fine Cut. Any auto parts store will have it for about $6 per bottle.
Try it on a piece of sacrificial plastic first. An old CD jewel case or an ancient digital camera's screen. Hell, even your car's headlights (5 minutes each will de-glaze them nicely). Figure out how the stuff works. Then go to town on your phone.
Disclaimer: I've done auto detailing semi-professionally for years.
Click to expand...
Click to collapse
Ill second this... Headlights are super easy to do, I imagine a phone screen would take like 2 minutes. Maybe.
Sent from my Synergy Rom using XDA App

Little off topic but Sacrificial Plastic is a great band name.

Replacement screen glass?

Like an idiot, I dropped my phone this morning flat on its screen. :thumbdown::thumbdown:
First, has anyone replaced just the glass? was it hard? tips? tricks?
Second, can anyone recommend a site to buy just the glass?
I have faith in you XDA to help me out. Thank you so much!!!
Sent from my Incredible 2 running Zeus 1.3

There are a few vids on youtube that show the process. It's pretty straight forward. The only hard part looks to be heating the glass to remove it.
The new digitizer is fairly cheap though. I've seen them at a few online stores such as Amazon, click me.
YouTube Vid, click me

PacerguyDon said:
There are a few vids on youtube that show the process. It's pretty straight forward. The only hard part looks to be heating the glass to remove it.
The new digitizer is fairly cheap though. I've seen them at a few online stores such as Amazon, click me.
YouTube Vid, click me
Click to expand...
Click to collapse
Thanks for the info. I did do some research for a quick bit but I've been at work all day so I can't do much till I get home.
I've taken apart a few phones in my lifetime so I'm not too worried. Plus my deductible is 100 so if it doesn't work out I'll be out 20 something dollars + deductible if it does work out, I save 80 and don't have to use my last insurance claim
Sent from my Incredible 2 running Zeus 1.3

also, does anyone know how to glue the new digitizer on?

I'm gonna bump this since I just did this yesterday. I'll post more details on it but as of now all I have to say is that heating the glass and screen isn't as easy as the video shows.. Its a pain in the rear and I thought I broke my screen a few times. Also from the heat my lcd separated in 5 layers.
Only tip I have for others is take your time. This process should take about 3 or 4 hours for someone doing it the first time.
Also the video doesn't show it but when disconnecting the ribbons, they have a yellow tape over them that you have to remove first and the screen has a silver tape on the back that you have to remove.
Taking apart the phone is really simple, like I said the only hard part was heating the digitizer and lcd screen.
If anyone has any questions feel free to ask
Sent from my Incredible 2 running Zeus 1.3

Thanks for the follow up. I thought heating the screen was going to be the hard part. Did you use a heat gun or a hair dryer? I have a heat gun, but I'm almost afraid that it may be to hot, and melt something that it shouldn't

Guys I have done many screen repairs. Please just make sure you can do this in the most sterile area. The last thing you want is dust under the screen after all your hard work. Also I recommend gloves or finger tip covers so you do not get finger prints in between the screens.
Sent from my Incredible 2 using xda premium

zax10 said:
Guys I have done many screen repairs. Please just make sure you can do this in the most sterile area. The last thing you want is dust under the screen after all your hard work. Also I recommend gloves or finger tip covers so you do not get finger prints in between the screens.
Sent from my Incredible 2 using xda premium
Click to expand...
Click to collapse
I have done many HTC 6800's and it went quite well.
If I had a screen shattered as bad as the one in the U Tube vid, I would put some high temp heat glue on the worst parts BUT avoid getting any of it near the edges or where it might run through the cracks onto the digitizer.
Use the hot air blower on low or a hair dryer on high and blow away from the middle in long even strokes.
An old metal serving turntable would help or a lazy Susan made of wood NOT plastic.
And like zax10 advised, keep it clean and avoid getting any skin oil from your fingers on the surfaces.
Most kits include the adhesive for re assembly.
Enjoy...

PacerguyDon said:
Thanks for the follow up. I thought heating the screen was going to be the hard part. Did you use a heat gun or a hair dryer? I have a heat gun, but I'm almost afraid that it may be to hot, and melt something that it shouldn't
Click to expand...
Click to collapse
I used a heat gun but I think a hair dryer would work better.. The heat gun heater up the metal a little too hot and the glue wasn't even that soft yet.. A hair dryer would probably take longer but soften up the glue faster.
cac2us said:
I have done many HTC 6800's and it went quite well.
If I had a screen shattered as bad as the one in the U Tube vid, I would put some high temp heat glue on the worst parts BUT avoid getting any of it near the edges or where it might run through the cracks onto the digitizer.
Use the hot air blower on low or a hair dryer on high and blow away from the middle in long even strokes.
An old metal serving turntable would help or a lazy Susan made of wood NOT plastic.
And like zax10 advised, keep it clean and avoid getting any skin oil from your fingers on the surfaces.
Most kits include the adhesive for re assembly.
Enjoy...
Click to expand...
Click to collapse
If that isn't acomplishable, you can use a soft glass cleaning cloth and a compressor/air blower
Sent from my Incredible 2 running Zeus 1.3

How to replace just the glass lens on the at&t galaxy s3

Pretty much all you need in the title. I wanted to know how to do this mainly because it's cheaper then buying a lCD digitizer combo and because I can't find a guide anywhere else. Any tips and tricks on how to do this should be well appreciated and any guides. Thanks in andVance for anyone's help.
Sent from my SAMSUNG-SGH-I747 using xda premium

Backslash10 said:
Pretty much all you need in the title. I wanted to know how to do this mainly because it's cheaper then buying a lCD digitizer combo and because I can't find a guide anywhere else. Any tips and tricks on how to do this should be well appreciated and any guides. Thanks in andVance for anyone's help.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I also have a cracked the screen, What my search result has come up with is the cost to replace the screen is ~$200CDN. Can you please keep me posted on what path you would be taking, might just follow

Replacing the glass from the actual screen is very hard and would require tons of technical know-how because the two are fused together.
Not recommended, even by experts.

Well I know it's extremely hard but I'm mainly looking for advise about it is all it decently help people out here.
Sent from my SAMSUNG-SGH-I747 using xda premium

Backslash10 said:
Well I know it's extremely hard but I'm mainly looking for advise about it is all it decently help people out here.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
it's not possible to do. period.

Really I thought I could be done but took a lot of waiting and just the right heat and pressure.
Sent from my SAMSUNG-SGH-I747 using xda premium

dLo GSR said:
it's not possible to do. period.
Click to expand...
Click to collapse
Nice
Op
http://forum.xda-developers.com/showthread.php?t=1904554

it is very possible I have done 4 of them already...
http://forum.xda-developers.com/showthread.php?t=1890708

dLo GSR said:
it's not possible to do. period.
Click to expand...
Click to collapse
hahahah.....owned, should really atleast attempt to find out if what you are saying has any evidence to support it, or rebut it

dLo GSR said:
it's not possible to do. period.
Click to expand...
Click to collapse
I've heard its possible, just EXTREMELY difficult to manage.. I wouldn't.

Its entirely possible, as the multiple video's have shown. Although i haven't done it to the SGS3 yet, i will be soon. Cracked my lens the other day, replacement in the mail. I have also changed the screen's on several iphones (at my job) which us a similar method of gluing. It is made to be difficult by design...to keep people from attempting it and opting to send it in for repair. Of course when you do this, through samsung anyways, you are being charged for the entire led assembly and not just the lens.

dntesinfrno said:
Its entirely possible, as the multiple video's have shown. Although i haven't done it to the SGS3 yet, i will be soon. Cracked my lens the other day, replacement in the mail. I have also changed the screen's on several iphones (at my job) which us a similar method of gluing. It is made to be difficult by design...to keep people from attempting it and opting to send it in for repair. Of course when you do this, through samsung anyways, you are being charged for the entire led assembly and not just the lens.
Click to expand...
Click to collapse
Good to hear you did it at your job with iphones. Any idea what glue they use to bond the glass to the digitizer? I have searched and searched and cannot find anything. I have done several S3 so far and this is the one ingredient lacking for a complete repair. In terms of what it feels like while removing the old glue; it seems to be silicone based the way it comes up, you can roll it into little balls, it's is tacky and has that rubbery consistency.

Unfortunately, no idea what adhesive they use. Personally i would attempt what YellowGTO did first and simply heat the existing glue and see how it holds. Normally this should be enough to do the job, as you can imagine the stuff if pretty tacky. Especially if the lens fits as tightly as his in the video, its doubtful it will fall out even with the slightest remaining glue. If for whatever reason there isn't enough to firmly hold the screen in place i've used small dabs of liquid tape where necessary, or the thin 3M double sided tape would work also i suppose. In this case i usually wrap the device in a towel or shirt or whatever you have laying around and set something with some decent weight on top of it, screen side down on a flat surface, overnight to give the adhesive time to setup properly.

dntesinfrno said:
Unfortunately, no idea what adhesive they use. Personally i would attempt what YellowGTO did first and simply heat the existing glue and see how it holds. Normally this should be enough to do the job, as you can imagine the stuff if pretty tacky. Especially if the lens fits as tightly as his in the video, its doubtful it will fall out even with the slightest remaining glue. If for whatever reason there isn't enough to firmly hold the screen in place i've used small dabs of liquid tape where necessary, or the thin 3M double sided tape would work also i suppose. In this case i usually wrap the device in a towel or shirt or whatever you have laying around and set something with some decent weight on top of it, screen side down on a flat surface, overnight to give the adhesive time to setup properly.
Click to expand...
Click to collapse
Sure the outer frame is enough in most cases to hold it on, thats fine. But there is a side effect once all the glue is removed off the digitizer. There will a micro gap between the 2 when the original glue is removed. If you press the new glass hard enough, ( for example cleaning fingerprints like I often do against my shirt ) and it touches the digitizer, the phone freezes. You must then power off the screen, sleep button and then press power again to bring it up and then it will work again. Seems to be a recalibration process going on.
Maybe these 2 posts should be merged and I would certainly read the post below. Much more good info here on the subject...
http://forum.xda-developers.com/showthread.php?p=33056057#post33056057

Yea, i've been following several threads about lens replacement, even before i busted mine (jinxed myself?). I'd much rather have to deal with a 15 second reboot over possibly damaging the LED or worse using an adhesive that may not be transparent. I can live with the air gap, or even the 'invisible' smudges on my personal device...although if i were going to do this for profit obviously that would be unacceptable. 20 dollars and an hour of my time vs 200+ for the whole assembly or 125 for an insurance deductable..i can overlook imprefections . It would be interesting to find out exactly what substance they are using though.
EDIT - Just for SnG's i googled 'mobile screen glue' and this was the first result. http://www.alibaba.com/product-gs/523467689/Optical_Clear_Adhesive_for_touch_screen.html?s=p
While i'm sure its not the only product out there for this purpose, if this is any indication it won't come cheap..

dntesinfrno said:
Yea, i've been following several threads about lens replacement, even before i busted mine (jinxed myself?). I'd much rather have to deal with a 15 second reboot over possibly damaging the LED or worse using an adhesive that may not be transparent. I can live with the air gap, or even the 'invisible' smudges on my personal device...although if i were going to do this for profit obviously that would be unacceptable. 20 dollars and an hour of my time vs 200+ for the whole assembly or 125 for an insurance deductable..i can overlook imprefections . It would be interesting to find out exactly what substance they are using though.
Click to expand...
Click to collapse
Agreed it would be nice to find out what type of glue.
The phone breaks so easy i am surprised I have not heard of a Class Action Lawsuit... :silly:

here are instructions on replacing just the glass/screen
[HOW TO] [TUTORIAL] S3 Replace Cracked Glass Screen w/ YouTube Video
i replaced my screen took me about 50 mins with 2 people

XeoNoX said:
here are instructions on replacing just the glass/screen
[HOW TO] [TUTORIAL] S3 Replace Cracked Glass Screen w/ YouTube Video
i replaced my screen took me about 50 mins with 2 people
Click to expand...
Click to collapse
Very very nice!! :thumbup::thumbup:
Sent from my SCH-I535 using xda app-developers app

marcustaz said:
Very very nice!! :thumbup::thumbup:
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
JUst did an even EASIER replacement for a cracked camera lens. I purchased this part from ebay :
http://www.ebay.com/itm/Blue-Housin.../271099346918?ssPageName=ADME:L:eek:C:US:3160
1) Turn phone off
2) Take off battery cover
3) Remove battery, SIM card, and SD Card
4) remove about 8 screws to remove the middle back place.
5) Remove middle back place carefully (There are still tabs holding it secure)
6) Place new middle back in place
7) Screw down
8) Replace battery, SIM card, and SD card
9) Replace battery cover
10) Power up phone!!
Took all of 10 minutes total. Flawless fix on my AT&T Samsung Galaxy S 3

Gentlemen and OP please update your original post to include this video. This is NOT to promote myself but from all the comments and feedback everyone has stated it is the most detailed and informative on You Tube on the glass replacement procedure. I also have separate videos on shattered glass replacement. Thanks and good luck.

Replacement Glass / OEM Touch Lens ($5)

I had dropped my phone and needed new glass. The digitizer was fine. Here is the site I bought my screen from.
http://www.parts4repair.com/samsung-galaxy-s-ii-epic-4g-touch-d710-spint/
Chris

cbunting99 said:
I had dropped my phone and needed new glass. The digitizer was fine. Here is the site I bought my screen from.
http://www.parts4repair.com/samsung-galaxy-s-ii-epic-4g-touch-d710-spint/
Chris
Click to expand...
Click to collapse
The glass is the digitizer... It also houses the soft keys as well. It is fused to the screen and will require a heat gun or heat plate to separate from the screen properly. This post is full of misinformation. You will need to purchase either both the screen and digitizer separately or as a single unit. It will be almost impossible for you to replace just the glass unless you have access to some very expensive equipment to separate it and fuse the replacement in place properly.

I've watched several videos on youtube showing the removal of just the screen from the digitizer on the S3. The guys on there use either a heat gun or hair dryer and don't have to disassemble the phone to replace just the glass. Do a search and watch a few and see if you want to tackle it. Mine has a crack in it and I'm considering trying it to see if I can.

stonesaber said:
I've watched several videos on youtube showing the removal of just the screen from the digitizer on the S3. The guys on there use either a heat gun or hair dryer and don't have to disassemble the phone to replace just the glass. Do a search and watch a few and see if you want to tackle it. Mine has a crack in it and I'm considering trying it to see if I can.
Click to expand...
Click to collapse
You should always disassemble the device when applying heat to it for a repair. Heat kills electronics. There is plastic inside the phone that can and will melt when heat is applied. Like the power and volume buttons. Ribbon cables can also be damaged. There is also rubber inside.

graydiggy said:
You should always disassemble the device when applying heat to it for a repair. Heat kills electronics. There is plastic inside the phone that can and will melt when heat is applied. Like the power and volume buttons. Ribbon cables can also be damaged. There is also rubber inside.
Click to expand...
Click to collapse
Yeah, cause they never get left in a hot car. Or out in the hot August sun in Florida. Etc.
I'm not suggesting you use the max heat setting on one. Some common sense should be used.

Okay....This is a bad idea...
I used to work for the repair center at Sprint and I was quite good at it, it takes quite a lot of heat to remove those screens from the digitizer. If you apply that heat to an assembled phone, then at the very least you will destroy the LCD.
Also ribbons are VERRRRY sensitive.
And you should not be leaving your phone in the car in the summer...That is just stupid.

stonesaber said:
Yeah, cause they never get left in a hot car. Or out in the hot August sun in Florida. Etc.
I'm not suggesting you use the max heat setting on one. Some common sense should be used.
Click to expand...
Click to collapse
You also stated the videos were from the S3. A completely different phone.
If you want to kill your phone, that's all you. But do not come here telling people it is ok to do crazy stuff like that on their phone. I have worked in phone repair and small electronics repair for 6 years and know for a fact that it takes a high amount of heat to separate the digitizer assembly from the actual screen itself. There are proper methods of doing things, and then there is the method and shortcuts that some jackass came up with and got lucky on. But 90% of the time, it is a failure causing more damage if not completely breaking the device as a whole. Furthermore, A hot car in FL produces nothing compared to the heat of a heat gun or heat plate. And using a hair dryer? I am laughing at you right now.

Stop being a jerk. I didn't suggest anyone do anything but to check out a few videos and to make their OWN decision. I just love internet know-it-alls. If I decide to experiment on my phone, then what's it to anyone on here? My phone, my decision. If it works, then great, if not then guess what? It's my phone, my fault. Don't come on here with your holier than thou attitude and assume you know who you're calling out.
Again, I pointed out that there are people who have successfully removed their screens on their S3's. And the OP should check them out and decide for him/herself. As for the hair dryer, laugh all you want, but if you're gonna try it, then that's precisely what I would try first due to the low temperature output to see if it was even a viable option to unseat the glass from the adhesive beneath.
And lastly. Why not try a cheaper alternative if you need to replace the glass anyway? In my case, I'm not filing an insurance claim and I'm not going to get mine repaired at a repair center. So if I attempt just a screen replacement and I am unsuccessful, then I replace the digitizer/screen assy. anyway. I don't see what's so crazy about that.
---------- Post added at 09:44 AM ---------- Previous post was at 09:39 AM ----------
Censura_Umbra said:
And you should not be leaving your phone in the car in the summer...That is just stupid.
Click to expand...
Click to collapse
I did not suggest you should leave your phone in a hot car. I'm merely illustrating a point. Todays phones go through quality control measures and I'm sure they test them in real world conditions. For a lot of people a phone is just a tool and sometimes they leave them places that you or I would probably would not because they are not as OCD about their electronics.

...did you even read our comments? If you use a heat gun on your assembled phone, you will likely FRY YOUR MOTHERBOARD. There will be no purchasing of new screen as you would need a whole new phone. Though these phones are only $180 these days.
Still you suggested something that is very likely to break a phone without so much as a "this might be a bad idea".
There are "internet-know-it-alls" and there are people who know what they are talking about. You are the former, we are the latter.
Sent from my Nexus 7 using xda app-developers app

Censura_Umbra said:
...did you even read our comments? If you use a heat gun on your assembled phone, you will likely FRY YOUR MOTHERBOARD. There will be no purchasing of new screen as you would need a whole new phone. Though these phones are only $180 these days.
Still you suggested something that is very likely to break a phone without so much as a "this might be a bad idea".
There are "internet-know-it-alls" and there are people who know what they are talking about. You are the former, we are the latter.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Thank you for setting me straight oh great one.

If you are ok with possibly breaking your phone even more then go for it. I like to DIY things too and sometimes the results are good and other times I break stuff. Either way its still fun. Let us know how it turns out.

I sell complete screens for $50 much easier to replace as well.
Sent from my Genesis that does what Nintendon't

tuscani1821 said:
I sell complete screens for $50 much easier to replace as well.
Sent from my Genesis that does what Nintendon't
Click to expand...
Click to collapse
Where are you selling the glass/digitizer for $50?
Sent from my Nexus 7 using xda premium

jirafabo said:
Where are you selling the glass/digitizer for $50?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Through private pm's. I have lots of feedback as well in the epic touch q&a
Sent from my EVO using Tapatalk 2

stonesaber said:
Stop being a jerk. I didn't suggest anyone do anything but to check out a few videos and to make their OWN decision. I just love internet know-it-alls. If I decide to experiment on my phone, then what's it to anyone on here? My phone, my decision. If it works, then great, if not then guess what? It's my phone, my fault. Don't come on here with your holier than thou attitude and assume you know who you're calling out.
Again, I pointed out that there are people who have successfully removed their screens on their S3's. And the OP should check them out and decide for him/herself. As for the hair dryer, laugh all you want, but if you're gonna try it, then that's precisely what I would try first due to the low temperature output to see if it was even a viable option to unseat the glass from the adhesive beneath.
And lastly. Why not try a cheaper alternative if you need to replace the glass anyway? In my case, I'm not filing an insurance claim and I'm not going to get mine repaired at a repair center. So if I attempt just a screen replacement and I am unsuccessful, then I replace the digitizer/screen assy. anyway. I don't see what's so crazy about that.
---------- Post added at 09:44 AM ---------- Previous post was at 09:39 AM ----------
I did not suggest you should leave your phone in a hot car. I'm merely illustrating a point. Todays phones go through quality control measures and I'm sure they test them in real world conditions. For a lot of people a phone is just a tool and sometimes they leave them places that you or I would probably would not because they are not as OCD about their electronics.
Click to expand...
Click to collapse
I think they are just worried noobs will find this thread on Google, destroy their phone, and blame xda as a whole; by not having really good warnings and fully testing something, it might give the false impression that it's a good idea when maybe it's not...
That said, everyone should be cool to each other, we're all working and learning together. Isn't the goal to have a good time and gain knowledge?
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode
---------- Post added at 01:49 AM ---------- Previous post was at 01:47 AM ----------
tuscani1821 said:
I sell complete screens for $50 much easier to replace as well.
Sent from my Genesis that does what Nintendon't
Click to expand...
Click to collapse
That sounds more than reasonable, and it's a community based solution too.
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode

Never heard back from the OP on this one

someguyatx said:
Never heard back from the OP on this one
Click to expand...
Click to collapse
Whoops i responded to a zombie thread that was bumped because of a side topic, lol
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode

Tiny CD rack developing on screen ?

Hi, I haven't dropped my phone or anything that would create a crack but there is a tiny line on the middle of the screen. Its not even really visible when the screen is off unless you look really closely and it doesn't feel like a deep crack but when there is a white background the screen has a slight line at certain angles. Is this a known problem? I really wouldn't be too bothered but I'm a month into a 24 month contract and just know its going to irritate me if I don't do anything, and I'm concerned it could develop into something worse. I have tried to take a pic but its hard to capture. Right to the left of the flash you can slightly see it. Any advice?
Sent from my HTC One_M8 using XDA Free mobile app

I'm sure it's a scratch, not a crack.
---------- Post added at 01:08 PM ---------- Previous post was at 01:06 PM ----------
And I very much doubt they'll replace or repair scratches. Get a good screen protector to avoid more. Or watch where you put it.

Isn't the screen supposed to be scratch resistant tho?! I don't see how it could have got scratched too as I never have it in pockets with anything else
Sent from my HTC One_M8 using XDA Free mobile app

It happens. And "resistant" doesn't mean invincible.
If it were a crack, it would be very thick and noticeable.

KJ said:
It happens. And "resistant" doesn't mean invincible.
Click to expand...
Click to collapse
Truth. Nothing is impossible to scratch, even diamonds can scratch diamonds.
Could be the screen came into contact with a grain of sand with sufficient hardness, while in your pocket or elsewhere. If you Google for it, you will find a variety of complaints of Gorilla Glass scratching from normal use. On the other hand, other will state they have no visible scratches, even after beating on their phones. So you just never know. As mentioned, the only way to guarantee the screen is never scratched, is to put a protector on it.

I've got one too but you can only see it with the screen off and at just the right lighting and angle. Used to bother me but nobody else has noticed it. I've not researched it but is the screen have an optical coating on it like I have on one of my astronomical telescopes?

I don't tend to have sand in my pocket... I've seen videos are people scratching if with a knife and being okay surely this is a fault. The phone is 90% of the time just on a desk I can't see how I could have damaged it
Sent from my HTC One_M8 using XDA Free mobile app

chrisredmayne said:
I don't tend to have sand in my pocket... I've seen videos are people scratching if with a knife and being okay surely this is a fault. The phone is 90% of the time just on a desk I can't see how I could have damaged it
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
But it is what it is now right? They don't exchange scratched screens... So a screen protector will help avoid further scratches. ?
---------- Post added at 07:52 AM ---------- Previous post was at 07:50 AM ----------
And no... Scratches don't happen on their own. You can try to convince the warranty department of that.... But doubt they'll budge.

Got this email from tesco mobile so it's looking good for me...
Thank you for your email
*
Can you please call our call centre on 03448910006 so that we can arrange a door step exchange.

chrisredmayne said:
Got this email from tesco mobile so it's looking good for me...
Thank you for your email
*
Can you please call our call centre on 03448910006 so that we can arrange a door step exchange.
Click to expand...
Click to collapse
So, did they swap yours with a new one ? If you received it, is it a brand new one or a refurbished one ?

chrisredmayne said:
I don't tend to have sand in my pocket... I've seen videos are people scratching if with a knife and being okay surely this is a fault. The phone is 90% of the time just on a desk I can't see how I could have damaged it
Click to expand...
Click to collapse
You can have a few grains of sand in your pocket and never know it. All it takes is one grain of sand, of a mineral of sufficient hardness to make a scratch on the screen.
I'm tired of folks referring to videos of folks "torture testing" a smartphone screen with a knife or key. It shows a lack of understanding of middle school science, and doesn't prove a thing. Most steel is not even hard enough to scratch plain glass. Just take a beer bottle and try to scratch it with a knife or key, you probably won't be able to. And while hardened steel may be hard enough to scratch plain glass, its not hard enough to scratch smartphone glass, which has also been specially hardened.
On the other hand, there are a number of minerals that are harder than steel; and possibly some of these can be present in sand. So yes, metal most likely can't scratch these screen; but that doesn't prove anything.

It's a scratch, put a screen cover on it and move on with your life.

OK I understand all of this, what I am saying is I definitely don't have grains of sand in my pockets... I haven't even been taken my phone out when I go out drinking or anything like that also I've been really careful with it so I think it should still be fine after a months usage. Anyways they sound like they will be replacing it so its all good, will have to find out the details after I finish work. If they don't I'll just live with it its not that bad. Just for 720 pounds contract you would hope it could handle light usage better
Sent from my HTC One_M8 using XDA Free mobile app

No matter how it got scratched... It did. I'll be surprised if they don't call you to arrange repair payments... But if they don't, awesome.
That said, you had it a month and it got scratched fairly good once. I still suggest a screen protector. Or how might the replacement look in 6 months , or a year even. ?

chrisredmayne said:
OK I understand all of this, what I am saying is I definitely don't have grains of sand in my pockets...
Click to expand...
Click to collapse
Keep in mind that one of the primary components of dust are bits of sand and soil (and soil is it itself either organic or mineral particles). So it can probably be said with nearly absolute certainty that some mineral of sufficient hardness to cause a scratch has at one time touched your screen, probably many times.
I agree with KJ, if the scratch bothers you that much, you should get a screen protector as it will probably happen again. Some folks don't like screen protectors, but its the only way to absolutely guarantee you don't get another scratch on the screen.

I've had the one x and the one m7 and never had any problems like this. Maybe I should get a different cover that goes over the screen
Sent from my HTC One_M8 using XDA Free mobile app