XPERIA S problems connecting to PC - Sony Xperia S, Acro S, Ion

Having lost my XPERIA Arc S recently, the insurance company kindly sent me a replacement handset (as they do). The only problem was that the replacement wasn't an Arc S but an XPERIA S.
There I was for a minute thinking I had hit the jackpot and received a better handset only to encounter the PC connection issues experienced by so many others with this phone.
The phone I received: stock XPERIA S, not rooted, running Android 4.1.2 (build 6.2.B.0.200).
Shock, shock, horror, horror, shock, shock, horror you know the song
Nevertheless, being stubborn in nature, I kept trying to find a solution to the issue and started re-installing drivers, software, switching off firewalls, activating USB Debugging, etc ... everything I read about in other posts but alas, all to no avail.
Then I stumbled upon something strange, namely that when I selected the option:
"Settings" -> "Xperia" -> "USB Connectivity" -> "Install PC Companion"
two (2) drives mounted on my Windows 7 system:
Code:
1. (D:) Sony PC Software
2. [XPERIA S
Note: Developer Options, WiFi, Bluetooth, NFC and Screen Lock were all OFF for this to work. Mobile Data was ON.
Forgive me that I am unable to provide you with further information and/or an explanation.
My coding knowledge and experience = 1/10; My stubbornness knowledge and experience = 9/10
It would be good if someone could be so kind to investigate and explain.
If you're in a similar position perhaps this method may work for you (please hit the "Thanks" button if that's the case)
P.S. Have tested this in Linux Mint "Maya" but nothing ... don't know about other distros or Macintosh.

Normally you plug and it mount as portable media in PC. Perhaps try in Windows.

xminirom said:
Normally you plug and it mount as portable media in PC. Perhaps try in Windows.
Click to expand...
Click to collapse
Thanks for your reply xminirom.
If only it behaved normally xminirom, I would never have posted this thread :laugh: Perhaps it's worth noting that this method only worked in Windows 7 not Linux Mint.
Update: Have also tested this method in Windows XP and worked just like in Windows 7.
Will be testing if the same applies to Windows 8 and perhaps even in some other Linux distros. Perhaps it's worth saying that when it comes to Linux, I have followed every step of Lloir's guide on setting up MTP in Linux without any luck ... perhaps I ought to try with Android SDK installed come to think of it
Sorry but I don't have access to a Mac (and have no intention of having access to a Mac ... no offence meant by saying I'm not a fan of Apple)

prime-mass said:
Having lost my XPERIA Arc S recently, the insurance company kindly sent me a replacement handset (as they do). The only problem was that the replacement wasn't an Arc S but an XPERIA S.
There I was for a minute thinking I had hit the jackpot and received a better handset only to encounter the PC connection issues experienced by so many others with this phone.
The phone I received: stock XPERIA S, not rooted, running Android 4.1.2 (build 6.2.B.0.200).
Shock, shock, horror, horror, shock, shock, horror you know the song
Nevertheless, being stubborn in nature, I kept trying to find a solution to the issue and started re-installing drivers, software, switching off firewalls, activating USB Debugging, etc ... everything I read about in other posts but alas, all to no avail.
Then I stumbled upon something strange, namely that when I selected the option:
"Settings" -> "Xperia" -> "USB Connectivity" -> "Install PC Companion"
two (2) drives mounted on my Windows 7 system:
Code:
1. (D:) Sony PC Software
2. XPERIA S
Note: Developer Options, WiFi, Bluetooth, NFC and Screen Lock were all OFF for this to work. Mobile Data was ON.
Forgive me that I am unable to provide you with further information and/or an explanation.
My coding knowledge and experience = 1/10; My stubbornness knowledge and experience = 9/10
It would be good if someone could be so kind to investigate and explain.
If you're in a similar position perhaps this method may work for you (please hit the "Thanks" button if that's the case)
P.S. Have tested this in Linux Mint "Maya" but nothing ... don't know about other distros or Macintosh.
Click to expand...
Click to collapse
1- the phone has an installer package for the software PC Companion, setup to run when the phone is plugged in to a computer. It acts like a software installer CD-ROM being inserted into the PC.
when you first plug the phone into a PC, your phone should ask you if you want to install PC companion. It also gives the option to never ask to install again.
I would say that "1. (D Sony PC Software" is being reported like a separate partition of the onboard SD card. Using a root explorer, you should be able to find the install file and delete it (I always delete it just for the space). Deleting it should remove this entry.
2- The entry "2. XPERIA S" will be the SD card mounted in MTP mode. If you have USB Debugging selected you should get MSC mode for the card (thats how it works on my ION)

The good news is that you really did get a better handset

Toledo_JAB said:
1- the phone has an installer package for the software PC Companion, setup to run when the phone is plugged in to a computer. It acts like a software installer CD-ROM being inserted into the PC.
when you first plug the phone into a PC, your phone should ask you if you want to install PC companion. It also gives the option to never ask to install again.
I would say that "1. (D Sony PC Software" is being reported like a separate partition of the onboard SD card. Using a root explorer, you should be able to find the install file and delete it (I always delete it just for the space). Deleting it should remove this entry.
2- The entry "2. XPERIA S" will be the SD card mounted in MTP mode. If you have USB Debugging selected you should get MSC mode for the card (thats how it works on my ION)
Click to expand...
Click to collapse
Thanks for this Toledo_JAB. Although I didn't really need an explanation of how the process of mounting works, you're not a mind reader so I will try and be a bit more descriptive.
The problem is: device will not automatically mount when connected to a PC using a data cable, unlike my Xperia Arc S which mounts as soon as the cable is connected and is recognised as a phone (giving me access to the memory card and system when connected in MTP mode and only access to the memory card when connected in MSC mode). Have tried on several PC's now and it just won't connect when you plug it in. Initially I suspected it's Windows 7 causing the problem, so connected to a machine running Linux Mint Maya, another machine running Windows XP, yet another machine running Windows 7, and another machine running Windows Vista and finally last night another machine running Windows 8 Pro. The phone refuses to connect automatically to any PC running Linux Mint Maya, Windows XP, Vista, 7 and 8. Since it cannot connect to any PC as it normally should, I can't use the "Repair Phone" option using Sony's PC Companion to possibly repair the problem.
It's worth noting that the XPERIA S does not have a memory card slot (due to integrated storage), and therefore I couldn't just load a Stock ROM and install it from the memory card as I was able to do with my Arc S when it became unresponsive some time ago.
Having Googled my problem, I found from other posts (in this forum) and other forums that the XPERIA S and XPERIA Z are known for this problem and various solutions are suggested. However, not one of those solutions actually helped me and my XPERIA S just refuses to connect to a PC even with USB Debugging selected (MSC for the memory card doesn't even come up).
The XPERIA S I have only connects to a machines running Windows when the "Install PC Companion" option is selected. This is it: there is no other way to connect it to a PC. Furthermore, the conditions in my first post need to be met in order for this to work (various functions turned ON and others turned OFF).
It seems that nobody else has come across such behaviour or if they have, then they haven't shared it with the world, and it is this very behaviour I have found strange and couldn't understand/explain/find logic in. Hoping that someone could provide a logical explanation as why the phone behaves in such a way and only connecting to a PC under such conditions (see my first post).
Update: Since the first post, I have downloaded Flashtool by Bin4ry in the hope of creating a memory dump and/or back up of the installed ROM later today to help someone understand/explain why this particular XPERIA S refuses to connect to a computer in any other way than when the "Install PC Companion" option is selected.
Hopefully I am making sense this time and not confusing everyone again
Thanks again for all your replies people

To much info is better than to Little
Have you tried to reinstall PC companion and flashtool drivers?
For flashtool drivers I always just install all of them.
Moderating from my Xperia ION on 4.1.2 & RooTED by DooMLoRD, using XDA Premium mobile app v4

You can find the drivers in Flashtool's DRIVERS folder.

Related

[Q] Xperia Arc debug mode not working?

Hi,
I just tried to setup the Arc as debug device, but it doesn't seem to work.
May app is declared "debuggable" (I already tested it on an LG Optimus Speed) and the "USB Debugging" option on my Arc is turned on.
I also did install the driver from here.
Now, if I connect the Phone with my PC (running Windows XP), it shows up in the connected hardware section as "Sony Ericsson sa0102 ADB Interface Driver" and my phone tells me it's "connected for USB-debugging".
However, I can't find it, not with "adb devices" nor with Eclipse > "run on target" option.
Has anyone got this working so far?
Kind regards,
cherryfish
Edit: maybe someone can move this to the developer forum, I can't post there yet.
install and reboot
After installing the special device driver you mentioned, installing the SE packs from the “SDK Manager” and rebooting the PC it worked.
But it put down SE even further down the line of potential next devices. So much unnecessary hassle.
Hi,
I should have come back to this thread...
My mistake actually was that I tried to do it the complicated way. What worked for me on more than one PC (Win 7, Win XP) later was:
- just plug in Xperia Arc via USB (debug mode turned on)
- wait (for the auto-install)
- happily see it working
Do I understand your post correctly that this didn't work for you?
Actually I was quite impressed how fluent and easy this was. I did the same procedure with an LG Optimus Speed and THAT was a hassle...!
Kind regards,
cherryfish

Why is connecting my phone too pc SO HARD???

This has been an ongoing issue on my Arc.
It is like nearly impossible to connect my phone to PC.
I have tried via wireless, and when connecting vis USB, I have to unplug my phone about 20 + times before it finds it and lets me into the files.
Why is this? Is this an Xperia issue, or is this a windows 7 issue?
Is there a work around for this yet, its driving me insane. At both work and home it takes forever to get my phone to connect to pc.
thanks, Amanda
I have exactly the same problem. Both hotspot and usb tethering only connect to local internet. It has connected to the internet before but lately nothing. We have 2 Arcs and they both have the same problem. We have windows vista.
Sent from my LT15i
Try multi mount sd on market
Just download ,put widget on home screen toggle it on and connect phone via usb
Done ,access to all ur files
Sent from my LT15i using XDA Premium App
I only had trouble connecting via PC Companion and that piece of crap managed to brick my phone when trying to update to 2.3.4 so I took the plunge and unlocked the boot loader. I have had no problems connecting with Fastboot, Flash Tool or just connecting as a mass storage device (although this can take 10-20 seconds before it registers). The laptop I use for the phone runs XP.
Did you find it hard to unlock the bootloader and will this void my warranty??
I use Win 7 Ultimate and it finds my Arc instantly when connected to USB (have not tried any other method). Same on both PCs I use. So it might not be the OS. It could be firewall or antivirus. I use Windows firewall and Microsoft Essentials, but others may be more strict.
Windows Vista and wi-fi is the whole other story. Vista just keeps thinking of new ways how to play with your nerves when it comes to any wi-fi functionality. I for one could not persuade it to connect to internet via WI-FI, it just let me connect to the local network. I therefore skipped it and went straight from XP to Win 7.
Devilbabi said:
Did you find it hard to unlock the bootloader and will this void my warranty??
Click to expand...
Click to collapse
There are guides on here on how to do it (I would advise against following SE own guide as it is too involved). The biggest issue for me was, of course, getting the PC to see the phone in Fastboot mode. Once I had solved this issue (using device manager on the PC to install the drivers) it was easy.
Yes it could void your warranty. If you make a mess updating your phone by flashing custom ROMs then this would not be covered. Also if you overclock you CPU to 2.5gHz and melt it that would not be covered. I would guess that manufacturing faults would still be covered but ALL modification is at your own risk. I was comfortable to do this as I have installed lots of custom ROMs from my time as a ZTE Blade and SE X10 owner. At the moment there are not that many modifications that are available but with SE announcing they are supporting the Devs I am sure that will change.
maybe becuase you got mtp set instead of mass storage?
Try MyPhoneExplorer ...
Peace.
soldiers33 said:
maybe becuase you got mtp set instead of mass storage?
Click to expand...
Click to collapse
I changed it over to mass storage and it seemed to connect to my work laptop straight away. I will try this when I get home on my home pc, Thanks so much to everyone for your help.

[Q] USB Device Not Recognized

Good day,
I'm having problem with my DHD unable to be recognized in my Win 7 PC. I have already install HTC Sync and also tick on "Ask Me" for Connect To PC setting. I'm running on stock 3.13.707.4 ROM with S-ON and unrooted. Even restart to Fastboot my PC still unable to recognized my DHD.
From Googling it shows many Desire having USB-Brick problem, does this problem also applied to DHD? Is it my phone is hit by USB-Brick? Any guide to solve this problem? I've tried flashing older ROM via Bootloader and PD98IMG.zip but it won't allow saying something like the ROM is older version.
I just bought this used phone for about a week so I'm still not sure on how to solved this problem. any helps is much appreciated.
are you using the original cord that came with the phone? just any old usb cable won't work
also you can't flash a new rom without rooting and gaining S-OFF, you're unrooted and S-ON, that's why you get the "version is older" message
maatsby said:
are you using the original cord that came with the phone? just any old usb cable won't work
also you can't flash a new rom without rooting and gaining S-OFF, you're unrooted and S-ON, that's why you get the "version is older" message
Click to expand...
Click to collapse
I bought the phone and it came with 1 cord (with HTC label) that can be connected to the charger, I guess there are only 1 cord for charging and connect to PC? This is the cord that I use. In addition to that I have also tried Motorola, Sony Ericsson (both also for Android phone) and Nokia cord but all can't.
The ROM is actually older version stock ROM from RUU.exe. I saw from few Desire thread they were using this method to restore the ROM to before the USB Brick condition so I thought to try it.
BUMP!
Anyone know what should I do to resolve this problem?
Are you running the very latest HTC Sync on your PC? I'm using 3.0.5606. You can get it here: http://www.htc.com/www/help/
Also, connect your phone and go into Device Manager on your PC. Check to see if you have an entry for Android USB Devices and that the phone shows up. See attached screenshot for how mine looks. This is the best place to check to see if your PC has installed the drivers correctly.
In answer to your question about the cable, yes it's the same cable that attaches to the PC or to the mains charger. I've sometimes had connection problems caused by a dodgy cable, but I've used others apart from the HTC one without issues.
Edit: Also, when you install HTC Sync it should warn you to disable Antivirus software during the installation. This can be really important! I ignored it the first time around, thinking it was just a silly precaution, and had loads of problems with the phone not being recognised. Had to uninstall, temporarily disable AV, and re-install HTC Sync. Once it has finished installing, you can turn your AV back on.
Thank you for your reply preacher6.
Yes, I'm using the latest HTC Sync, v3.0.5606, just downloaded yesterday and reinstall everything.
When my phone connected to the PC it didn't appear as Android USB Device on my Device Manager, it only appear as Unknown Device in USB Controller:
So I guess I can rule out the cable as I have tried about 4 cables already.
For the installation part, I have disable the anti virus and also running the setup program as administrator. When installing there is no problem whatsoever that crop out.
Another point is, even on Fastboot it appear as Unknown Device in the PC.
I would try to update the driver manually - right click on the Unknown device, go to "install driver" or "update driver", then browse to the "Program Files\HTC\HTC Driver" folder. See if it picks up and installs the correct driver.
I've tried manually update the driver as per your advise but it says there is no compatible driver in that folder even though androidusb.inf is in that folder.
I'm running Win 7 64bit. does the driver also work for 64bit OS?
Should do, yes, I'm on Win7 64 bit myself. There is this folder on my PC:
C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Win7_x64
Is the unknown device present when the phone isn't connected? Just to make sure that is actually the phone - if it's still there when the phone isn't connected, it's some other device.
Otherwise try uninstalling the unknown device and then rebooting the PC, then forcing the installation of the drivers again.
The folder is same as yours.
The unknown device does not present when my DHD is not connected, so I'm certain it is the phone that appear as unknown device.
I have tried uninstalling the unknown device > reboot PC > installing the driver but it still won't install.
Another thing is, I check on the Device Manager > Unknown Device properties > Details" for it's Hardware Ids and it shows as USB\UNKNOWN. I think it should show a strings of the device id? Correct me if I'm wrong.
Yep, there should be a proper device ID string, on charge mode mine shows a hardware ID of USB\VID_0BB4&PID_0CA2&REV_0226&MI_01.
At this point the best thing I can suggest is to try on another PC. If it works, your drivers are screwed up and you'll need to strip them and reinstall. But if it doesn't work on another PC, it's possible you have a hardware problem with the phone.
xb360 said:
Good day,
I'm having problem with my DHD unable to be recognized in my Win 7 PC. I have already install HTC Sync and also tick on "Ask Me" for Connect To PC setting. I'm running on stock 3.13.707.4 ROM with S-ON and unrooted. Even restart to Fastboot my PC still unable to recognized my DHD.
From Googling it shows many Desire having USB-Brick problem, does this problem also applied to DHD? Is it my phone is hit by USB-Brick? Any guide to solve this problem? I've tried flashing older ROM via Bootloader and PD98IMG.zip but it won't allow saying something like the ROM is older version.
I just bought this used phone for about a week so I'm still not sure on how to solved this problem. any helps is much appreciated.
Click to expand...
Click to collapse
Hi. This thread is pretty old but I'm wondering if you ever resolved the issue? I'm having exactly the same problem with my HTC One s and I can't seem to find a solution anywhere.
THanks
dmastman83 said:
Hi. This thread is pretty old but I'm wondering if you ever resolved the issue? I'm having exactly the same problem with my HTC One s and I can't seem to find a solution anywhere.
THanks
Click to expand...
Click to collapse
Yes. Holla if you still need help
marknoll said:
Yes. Holla if you still need help
Click to expand...
Click to collapse
I need help too (HTC Desire Z device)
Is it hardware problem? (I already purchased new system board).
For me it looks like hardware problem, because device does not accept bus address, do not show USB strings/VID/PID (Tried different cables/PCs/OSes (I have OpenSUSE linux, but phone does not connect to usb on any PC, Windows PCs even do not understand that something plugged in)).
No problems with USB-connector (checked resistance), but I do not see pull-down resistance with my tester.
But all other functions work well.
UPD. Tried to connect from FASBOOT/HBOOT/Android - the same result, device does not accept bus adress. Additionally it charges without problems, but when I connect phone to USB no pop-up/information at top bar appears.
FossaFX said:
I need help too (HTC Desire Z device)
Is it hardware problem? (I already purchased new system board).
For me it looks like hardware problem, because device does not accept bus address, do not show USB strings/VID/PID (Tried different cables/PCs/OSes (I have OpenSUSE linux, but phone does not connect to usb on any PC, Windows PCs even do not understand that something plugged in)).
No problems with USB-connector (checked resistance), but I do not see pull-down resistance with my tester.
But all other functions work well.
UPD. Tried to connect from FASBOOT/HBOOT/Android - the same result, device does not accept bus adress. Additionally it charges without problems, but when I connect phone to USB no pop-up/information at top bar appears.
Click to expand...
Click to collapse
I am trying to understand what exactly are you asking me . are you asking me if the PC can recognize your device ?
marknoll said:
I am trying to understand what exactly are you asking me . are you asking me if the PC can recognize your device ?
Click to expand...
Click to collapse
Sorry, it looks like I explained my question wrong (I'm Russian, and English do not native to me). Let me try reformulate:
You said "Yes. Holla if you still need help" so I believe that you were able to fix "Device not recognized" problem. So I'm asking - how did you do it? Did problem was hardware or software?
For me (look at symptoms at my previous message) it looks like dead USB controller in phone. But maybe it very strange software problem (USB-controller firmware damaged)?
Did I explain it clear now?
Install the SDK on PC and update all android versions.
Well guys it was just my PC, i made a system backup for four days and that was all the problem(the USB port of my PC)
FossaFX said:
Sorry, it looks like I explained my question wrong (I'm Russian, and English do not native to me). Let me try reformulate:
You said "Yes. Holla if you still need help" so I believe that you were able to fix "Device not recognized" problem. So I'm asking - how did you do it? Did problem was hardware or software?
For me (look at symptoms at my previous message) it looks like dead USB controller in phone. But maybe it very strange software problem (USB-controller firmware damaged)?
Did I explain it clear now?
Click to expand...
Click to collapse
After installing and updating SDK...go into platform folder and open it. Hold mouse in field and hold shift and right click mouse. Chose "open cmd here"..that will open a cmd prompt window. In regular mode on phone,type "adb devices" should return numbers (ex: hta3829g)..if in bootloader mode,type "fastboot devices" should return numbers.
This SDK helps PC see your phone when its plugged in. Especially handy when a PC won't install drivers for your phone
Sent from my ATRIX HD
Are you also stating that your device will no longer charge when plugged in?
Sent from my ATRIX HD

[Q] Connecting C6506 ZL LTE via USB to Windows system

I recently acquired a Sony Xperia C6506 (ZL LTE). Before I start playing around with this phone, i need to offload some photos. I'm trying to connect the phone to my laptop running Windows 7 via the USB. My system does not recognize the phone. I'm assuming it's because I don't have the correct driver on my windows system . (I've also tried "PC Companion but had no luck there either). I searched the Sony web site for a driver but did not see a specific one for the C6506. Does anyone know where I can find the correct driver for the USB on Windows 7? Or does anyone have any other ideas why this might not be working?
Thanks
I have the same phone and windows 7 recoginzed it and installed the driver by itself. Didn't remember if it downloaded it or found it from the system. Perhaps you can try the PC companion software from Sony.
atisho said:
I have the same phone and windows 7 recoginzed it and installed the driver by itself. Didn't remember if it downloaded it or found it from the system. Perhaps you can try the PC companion software from Sony.
Click to expand...
Click to collapse
Thanks for the reply - I've loaded PC Companion and in step two, it never recognizes the device.
BigT1962 said:
My system does not recognize the phone.
Click to expand...
Click to collapse
What happens when you connect the phone to your PC? Anything? Do you see any messages popping up? Any errors? Do you see it in device manager? Also, do you see any messages on your phone when you plug it in? What USB connection mode is set in your phone's settings? In general, MTP should be the most universal method.
I have the same phone, and it is recognized perfectly by Windows 7 (at work) and Windows 8.1 (at home). When you install Sony PC Companion, it includes the proper drivers, so you don't need to do anything extra (you do need additional drivers for flash mode and ADB, but that's a different topic). I would suggest trying another PC, to see if it makes any difference. If it still doesn't work, it might be something with your phone...
As an alternative, you can use a WiFi connection to access your files on the phone. I often use either ES File Explorer or Software Data Cable - they both provide an FTP service that you can connect to from your PC over WiFi.
Have you tried with another cable? My Xperia is recognized perfectly out-of-the-box on Windows 7, 8.1 and 10, as soon as I connect it, PC starts to search and download drivers, no PC Companion installed nor Flashtool drivers. :/
DLSlith said:
Have you tried with another cable?
Click to expand...
Click to collapse
Yeah, that would be a good option to start, forgot to mention it. I've seen bad USB cables quite a few times, more often than I'd expect...
Thanks again for the quick replies and the suggestions cause they worked - it was the cable. The cable I was using was capable of charging the phone but did not allow Windows to recognize it. I used a different cable and it worked fine. Tharnks again. Now the fun begins changing the phone into a media playing device. If you have any suggestions on this I'm all ears.
Thanks

*Solved* LG G3 No longer connects to PC via MTP/PTP - Only Charge-only

Hi Guys,
A weird one here for you, I'm already contemplating throwing my phone at a wall that's how long I've been trying to fix it.
I have a LG G3 D855 Gold 32gb model purchased via Kogan in Australia.
The unit is now on Android 5.0 (no updates available for 5.1+) - Software Version V20i-SEA-XX with Build number LRX21R.A1440645925.
This phone is non-rooted with stock ROM etc.
So the issue at hand, I upgraded my Win7 PC via the upgrade option to Win10 to retain my games/files etc.
Now when connecting the phone to the PC it only goes to charging mode and I am unable to click on it within the drop-down to change it to anything else.
I have tried LG G3 drivers, Googles generic drivers, ADB suite drivers. I am unable to adb find the phone, I do not have an Acer Composite device in Device Manager.
Win 10 keeps saying the device is not recognised/malfunctioned.
Tried different cords, double checked the connector on the phone for any dust specs etc.
My PC refuses to work with any driver I have thrown at it, however in each scenario with various drivers, warnings still persist in Device Manager.
Some of the drivers force the phone to connect/reconnect and cause the "ping" sound each time it disconnects and reconnects (with malfunction warning prompts).
This is on Win10 with 64bit Home edition.
I am at my wits end and can't think of anything I haven't tried beyond a factory reset of my phone (hoping not to at this stage as I'm thinking it's driver-related).
It won't let me tether or anything via USB also, same goes with USB debugging, no change.
Lastly which may also help narrow it down, with the phone plugged in BEFORE it gets to the OS, I can change between PTP/MTP and USB charge, however once the Win10 OS loads up, it disconnects/malfunctions and lists Charge Only.
And yes, this phone can connect on my Win7 small PC which I use for testing crap out on.
Any ideas guys?
Let me know if any log files or anything is required.
At this stage I am unable to do a root to the phone (due to adb issues etc) nor can I connect to the internal phone system unless I use in the in-built file explorer.
Edit: *SOLVED*
Ok so turns out the issue is, and this is just my case, my motherboard has various utilities, one of which is a USB 3.0 boost option.
When I did an upgrade to Windows 10, it somehow screwed up various programs on my PC including registry etc.
I reinstalled the particular utility (I was actually trying to fix my graphics clock etc so happy coincidence) which also re-installs the USB 3.0 Boost software which in turn has fixed my USB Ports.
So if you have a custom built PC (my Motherboard being a Rampage 4 Formula). Check the Mobo Utilities/Drivers for any conflicts.
I have the exact same problem, and I can't seem to find a solution for months now. It's really annoying and depressing
nicholsonr said:
Hi Guys,
A weird one here for you, I'm already contemplating throwing my phone at a wall that's how long I've been trying to fix it.
I have a LG G3 D855 Gold 32gb model purchased via Kogan in Australia.
The unit is now on Android 5.0 (no updates available for 5.1+) - Software Version V20i-SEA-XX with Build number LRX21R.A1440645925.
This phone is non-rooted with stock ROM etc.
So the issue at hand, I upgraded my Win7 PC via the upgrade option to Win10 to retain my games/files etc.
Now when connecting the phone to the PC it only goes to charging mode and I am unable to click on it within the drop-down to change it to anything else.
I have tried LG G3 drivers, Googles generic drivers, ADB suite drivers. I am unable to adb find the phone, I do not have an Acer Composite device in Device Manager.
Win 10 keeps saying the device is not recognised/malfunctioned.
Tried different cords, double checked the connector on the phone for any dust specs etc.
My PC refuses to work with any driver I have thrown at it, however in each scenario with various drivers, warnings still persist in Device Manager.
Some of the drivers force the phone to connect/reconnect and cause the "ping" sound each time it disconnects and reconnects (with malfunction warning prompts).
This is on Win10 with 64bit Home edition.
I am at my wits end and can't think of anything I haven't tried beyond a factory reset of my phone (hoping not to at this stage as I'm thinking it's driver-related).
It won't let me tether or anything via USB also, same goes with USB debugging, no change.
Lastly which may also help narrow it down, with the phone plugged in BEFORE it gets to the OS, I can change between PTP/MTP and USB charge, however once the Win10 OS loads up, it disconnects/malfunctions and lists Charge Only.
And yes, this phone can connect on my Win7 small PC which I use for testing crap out on.
Any ideas guys?
Let me know if any log files or anything is required.
At this stage I am unable to do a root to the phone (due to adb issues etc) nor can I connect to the internal phone system unless I use in the in-built file explorer.
Click to expand...
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Try the drivers from this site
http://forum.xda-developers.com/showthread.php?t=2785089
ludoke said:
Try the drivers from this site
http://forum.xda-developers.com/showthread.php?t=2785089
Click to expand...
Click to collapse
Using the drivers on that page you have advised gives the following.
Device Manager shows a Warning on it in USB controllers as "LGE Mobile USB Composite Device". It automatically "malfunctions" according to Windows 10 and I can't change the connection interface on the phone.
Going into the properties on that device in Device Manager lists the following;
This device cannot start. (Code 10)
A device which does not exist was specified.
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574
This also works for win 10
If u find this helpful rember the thanks button
TheMadScientist420 said:
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574
This also works for win 10
If u find this helpful rember the thanks button
Click to expand...
Click to collapse
This didn't work. Already tried
Fixed my problem
I've had the same issue with my LG G3 in being unable to connect the device to my laptop. I'm not sure if the cause was a phone software update or the upgrade from Windows 8.1 to Windows 10. Either way, I searched and fixed it tonight by installing updated drivers. Hope this helps others as well.
Hmmm, I cannot post the link! technobuzz dot net lg g3 drivers
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