Develop Bugs

It wont boot up .... Help!!!

Ok after my sony ericsson xperia play did the software upgrade while on the charger, it will not boot back up!!
Not sure what happend, but when you press the power button, it only vibrates once but will not boot back up!
It just shows a black screen!!!!
I have sent it in to the shop and we are stuck as to how to get it on.
You can not even get into the boot loader screen!
Its been a week, and i don't know what the hell to do!!!
Some one please help!!!!

Does the power button light up green when you hold down the search button while plugging into a computer? If so, use flashtool to flash back to the stock firmware

Yes it dose, the tech guy and me have tried to do so, however the computer sees the device but dose not know what it is, however even when the files are finished it sitll dose not boot up!

jacklebott said:
Does the power button light up green when you hold down the search button while plugging into a computer? If so, use flashtool to flash back to the stock firmware
Click to expand...
Click to collapse
If it lights up green then you cant get into fastboot, it should light up blue, if im not mistaken!
Is your phone Rooted, with BL Unlocked, and do you have CWM Recovery? You said you can not get into Bootload screen? Did you mean Recovery? Try pushing volume down repeatedly while pressing the power button, continue hitting volume down till you see the recovery screen. If you can get into recovery just do a nandroid recovery/restore, provided you did a back up prior to your issue.

It dose not light up blue, but it dose not go into the recovery screen at all, in fact when you press the power button, gives a small vibrate and the screen is still black!
Also when you put it on the charger the LED light is green, really frustrated.
However, I am new at this, like I said only had the device for a day, and this happened after I did a software update, so I am not sure what a CWM means, kindly clarify, think of giving instructions not just to a newbie, but to some one that has no clue what is going on! LOL sorry man I really am new to all of this, I just want it to work, so kindly provide me with step by step instructions that you would give to a five year old child.

Hmm... that's interesting. A CWM is a custom recovery. Green light when plugged in means its charging. It sounds almost like your phones LCD is not receiving a signal anymore, if that's the case, seeing as you wouldn't see anything on the screen in order to even do a recovery, I don't see a lot of options here. If its brand new, then its under warranty, take it back and exchange it.
Sent from my R800x using XDA App

This has nothing to do with your LCD =|.
It's sony's stupid software bricking the xperia play for no valid reason ; happened to me as well.
Only fix is to download Sony Ericsson Update Service and keep on retrying the software update after it fails ; This is not the Sony Ericsson Pc Suite ; Also try removing the battery for 30 seconds after 6-8 retries on SEUS - happened to me a few times after the original occurence since i was trying to get back to complete stock.

Thanks for the input, I was lost on how to help out on this one! I thought it was only bricking the rooted unlocked phones.
XperianceIT
sent from my Xplay R800X, using XDA App!

Thanks, so I need to use the update app from Sony Ericsson?
I will try it, however would it work after I flashed it ?
I did a few times and it took the flash files, yet still wont boot up.

XperianceIT said:
If it lights up green then you cant get into fastboot, it should light up blue, if im not mistaken!
Is your phone Rooted, with BL Unlocked, and do you have CWM Recovery? You said you can not get into Bootload screen? Did you mean Recovery? Try pushing volume down repeatedly while pressing the power button, continue hitting volume down till you see the recovery screen. If you can get into recovery just do a nandroid recovery/restore, provided you did a back up prior to your issue.
Click to expand...
Click to collapse
I wasn't trying to get him to use fastboot (blue light), I was saying to go into flash mode (green light)

Its still not booting up and the pc is now saying it dose not recognise my device!!
What to do????

As long as you can get into flash mode(green light, when you connect to pc) you're ok, wel re trying on seus and eventually it will work
Edit- it can take around 10 retries in my experience
Sent from my R800i using XDA App

Nabeel_Nabs said:
As long as you can get into flash mode(green light, when you connect to pc) you're ok, wel re trying on seus and eventually it will work
Edit- it can take around 10 retries in my experience
Sent from my R800i using XDA App
Click to expand...
Click to collapse
What do you mean by flash mode????
How do I connect my device to the PC since the PC is saying that the USB device connected is not recognised?

djskittel said:
What do you mean by flash mode????
How do I connect my device to the PC since the PC is saying that the USB device connected is not recognised?
Click to expand...
Click to collapse
Connect it to your PC with USB, Then go to support Zone in Pc Companion then select Phone software update and click Repair and follow the instructions, it worked for me when pc companion decided to brick me...
EDIT: Or you could always Flash 2.3.4, tut here: http://forum.xda-developers.com/showthread.php?p=20151540 just follow the first two posts, I believe it will work if Flashmode is still working (The tut will tell you how to get into there)
correct me if I have said anything wrong, was in a rush.

djskittel said:
What do you mean by flash mode????
How do I connect my device to the PC since the PC is saying that the USB device connected is not recognised?
Click to expand...
Click to collapse
When you connect the phone to the pc does the led stay green, if it does that's called flash mode , keep.on tryimg seus to flash the phine, this is not included in pc companion and is separate software
Sent from my R800i using XDA App

This happened to me to, so you are saying I should use SEUS to update over and over until it works?
---------- Post added at 09:32 PM ---------- Previous post was at 09:27 PM ----------
Nabeel_Nabs said:
As long as you can get into flash mode(green light, when you connect to pc) you're ok, wel re trying on seus and eventually it will work
Edit- it can take around 10 retries in my experience
Sent from my R800i using XDA App
Click to expand...
Click to collapse
Should I do an update or the reset and update option in SEUS?

Hard bricked xperia play ;( [Fixed Thanks to Alejandrissimo]

I went to flash a kernel via fast boot it was going all good till i tried to boot it up since then ive tried 3 computers they dosent recognise it the charger won't charge it wont go into fastboot and the only thing it dies is vibrate and show blank screen it dosent show any light from the power switch not even a red one any fixes i no about Alejandrissimo but idk if he can fix this one I think my play is dead does anyone have anything I could do and if I took it the pace I got it from what would they say would they repair it or what or maybe replace it on the spot the bootloader was unlocked BTW running ics

what happens if you hold search when plugging in the usb cable?

chevyowner said:
what happens if you hold search when plugging in the usb cable?[/QUOTE
Nothing I wish it did then i could fix the fu***** thing
Click to expand...
Click to collapse

try taking the battery out and replace the hold search and plug in usb cable but never touch the power button

tried that
if i too
k it to the local store i got it from would they give me a new one???

Use flashtool to restore to default firmware. Then re try

IMO it is not bricked, BUT you need to reflash the kernel or flash a different kernel. not sure if this applies to the R800 but do you have a charge only cable?

chevyowner said:
IMO it is not bricked, BUT you need to reflash the kernel or flash a different kernel. not sure if this applies to the R800 but do you have a charge only cable?
Click to expand...
Click to collapse
Computer dosnt recognise it and it dosent enter fastboot and already tried flashtool

extremetempz said:
Computer dosnt recognise it and it dosent enter fastboot and already tried flashtool
Click to expand...
Click to collapse
Did you download the proper ftf file for your phone and place it in the "firmware" folder?

This happened to me. Get flash tool and do not connect t until it prompts you. So select the file you wanna flash and such and at the end then connect your phone itll work. Just take your battery out each time you fail to make sure your phone is off. Believe me I was worried to but for some reason that trick worked.
Sent from my Play using xda app-developers app
---------- Post added at 03:12 AM ---------- Previous post was at 03:08 AM ----------
Oh I forgot... hold the back button to make it enter flash boot (different that fastboot when you are holding search) flash the stock firmware so you can start over.
Sent from my Play using xda app-developers app

I know you mentioned Alejandrissimo, so I just want to ask, how long did it take for him to get your Google Talk invite? I contacted him by the website and it told me that it cost 24 USD and to add him on Google Talk, I sent him $24 through paypal, the transaction completed according to the site so I'm sure he got it, but I've been waiting on Google Talk for about 3 hours now. I'm sure he's probably busy right now though. Just curious.

Okay, but the computer doesn't recognize the PHONE!
When I connect the phone to the computer, the LED flashes red and the computer says there is something plugged, but not identified, preventing the flash boot.

Now i can connect the phone to the PC, but only lights up the green LED (charging, i guess), even if i hold the "back" or the "search" button while plugging the USB.
This LED is the only proof of, at least, it is receiving energy.

Konae said:
Now i can connect the phone to the PC, but only lights up the green LED (charging, i guess), even if i hold the "back" button while plugging the USB.
This LED is the only proof of, at least, it is receiving energy.
Click to expand...
Click to collapse
I still can't figure out what's happening. Please someone help me!

Konae said:
I still can't figure out what's happening. Please someone help me!
Click to expand...
Click to collapse
plug in phone holding search button if pc recognize it and if you have adb drivers installed flash any kernel you want

creative_md said:
plug in phone holding search button if pc recognize it and if you have adb drivers installed flash any kernel you want
Click to expand...
Click to collapse
>>
Konae said:
Now i can connect the phone to the PC, but only lights up the green LED (charging, i guess), even if i hold the "back" or the "search" button while plugging the USB.
This LED is the only proof of, at least, it is receiving energy.
Click to expand...
Click to collapse

THANK YOU!
MGSBigBoss said:
This happened to me. Get flash tool and do not connect t until it prompts you. So select the file you wanna flash and such and at the end then connect your phone itll work. Just take your battery out each time you fail to make sure your phone is off. Believe me I was worried to but for some reason that trick worked.
Sent from my Play using xda app-developers app
---------- Post added at 03:12 AM ---------- Previous post was at 03:08 AM ----------
Oh I forgot... hold the back button to make it enter flash boot (different that fastboot when you are holding search) flash the stock firmware so you can start over.
Sent from my Play using xda app-developers app
Click to expand...
Click to collapse
FINALLY. Your advice worked. I did the same thing the OP did, flashed a kernal from cm9. I couldn't even get the charger to recognize or do anything. After taking battery out and starting flashtool process first, It took 4 times with flashtool. Thanks again.

Beanerman said:
FINALLY. Your advice worked. I did the same thing the OP did, flashed a kernal from cm9. I couldn't even get the charger to recognize or do anything. After taking battery out and starting flashtool process first, It took 4 times with flashtool. Thanks again.
Click to expand...
Click to collapse
It is not working for me. Could you guys give some more details of how you did it? I have tried already like 15 times and no luck. Also, is it happening to you guys that the phone will ONLY go into flashmode? I can flash anything into it but it will not boot, it will just stay in flashmode.
What I am doing is basically have the phone without battery and then start flashtool until it asks me to connect the phone. At that point I place the battery and connect the phone to the usb without pressing the BACK key, as it is not needed in my phone. Once the flashing is done, the phone goes into flashmode again.
Did this happen to you too?

Cesarramson,
Yep, sounds familiar. Is your phone unlocked? Is it r800x or another?
Sent from my DROIDX using xda premium

I got this problem too when i'm flashing doomkernel. Will try this when i got home. i hope it will fix my problem.

[Q] Xperia S HARD Bricked!!! Need Help

Hello guys.
My Sony Xperia S got Hard bricked after i tried to partition my SDcard from TWRP recovery which unfortunately failed due to some reason.....
I had boot manager installed for dual boot and i had sony stock firmware 6.1.A.2.55 on the native and CM10 on loop ...
The partition was tried in TWRP for loop in Ext4 format
My Xperia S now does not respond to fastboot buttons as well as all other combinations ...
It doesnt light any LED not even while its connected to the charger..
The only thing that happens is when i connect it using USB cable without any combinations and the computer detects it as SEMC flash device..
Is there any method to flash using this mode?
I have tried every method on all the forums.(flashtool,fastboot,taking battery out ,power+vol up,everything )
Guys please i need serios help any experienced suggesions would be helpful ...
Please help :crying:
PS: i had never thought that trying to partition the SDcard would brick my phone..

Did you leave your phone connected to wall charger? How many hours you leave it? Mine SONY logo appear in 8 hours. Try it. It may help. Leave your phone connected yo wall charger for sometime.
Sent from my Xperia ion using xda app-developers app

pharix said:
Did you leave your phone connected to wall charger? How many hours you leave it? Mine SONY logo appear in 8 hours. Try it. It may help. Leave your phone connected yo wall charger for sometime.
Sent from my Xperia ion using xda app-developers app
Click to expand...
Click to collapse
Okay ill try that for sure and let u know

Wow i don't know how ...but just as i connected it to the charger the orange LED shows up .....But there is no sony logo anyway ...lets wait

nope nothing happened except the LED that glows :crying:

How the duck did you take your battery out? It has an INBUILT one, why would you take apart the entire phone?
Then, after telling you how stupidly you did that;
can you go back into the recovery? (probably yes, but it's weird)
Did you ACTUALLY take apart the phone to take the battery out? (probably not)
Do you have an unlocked bootloader? (i think you do, but not sure...)
Do you still have warranty? (probably yes)
Try again, because if the orange LED showed up, it's probably not too late...
Now go and use FlashTool once more...

someone755 said:
How the duck did you take your battery out? It has an INBUILT one, why would you take apart the entire phone?
Then, after telling you how stupidly you did that;
can you go back into the recovery? (probably yes, but it's weird)
Did you ACTUALLY take apart the phone to take the battery out? (probably not)
Do you have an unlocked bootloader? (i think you do, but not sure...)
Do you still have warranty? (probably yes)
Try again, because if the orange LED showed up, it's probably not too late...
Now go and use FlashTool once more...
Click to expand...
Click to collapse
yes i took the phone apart took the battery out ...waited long enough for the capacitors to discharge and then again put it in...
no i can't get back into the recovery ...i can't even boot the phone and no combination is working
yes i have an unlocked bootloader
no on't have the warranty..
The orange LED glows up while charging only
the phone does not go to fastboot or any other mode so i can't use flash tool
the only thing that comes on the computer when i plug the USB is "SEMC flash device" ....which non of the tools recognise

Guys please ...is there anyone out there who can help me? :crying:

I do believe you DID have warranty up until the moment you took apart the phone (I think the repair service guys would fix your phone without chacking for a locked BL...)

someone755 said:
I do believe you DID have warranty up until the moment you took apart the phone (I think the repair service guys would fix your phone without chacking for a locked BL...)
Click to expand...
Click to collapse
They wont know you took it apart. There is no tamper protection.

mrsatan said:
They wont know you took it apart. There is no tamper protection.
Click to expand...
Click to collapse
Exactly they dont have any protection against that.....and i dont think any phones with an inbuilt battery would have such protection....

Hi mate, try some tips that some members gave me on my topic...
I don't know if those tips will work for you, but maybe yes! ^^
My phone stills bricked, but maybe work in your case!
Thread link: http://forum.xda-developers.com/showthread.php?t=1968735

Carcass.br said:
Hi mate, try some tips that some members gave me on my topic...
I don't know if those tips will work for you, but maybe yes! ^^
My phone stills bricked, but maybe work in your case!
Thread link: http://forum.xda-developers.com/showthread.php?t=1968735
Click to expand...
Click to collapse
Thanx mate for ur reply ...but unfortunately i have tried all those methods , none of them seems to work for me either

PhoenixDD said:
Thanx mate for ur reply ...but unfortunately i have tried all those methods , none of them seems to work for me either
Click to expand...
Click to collapse
I'm starting to think that my case could be a corrupted bootloader, where I have to use JTag to try to save, but I don't know anyone who have a JTag, neither in my country.
I don't know what could be, but I still entering in flashmode or fastboot and my PC recognize my phone with testpoint, so I think that maybe is not a hardware problem...

Carcass.br said:
I'm starting to think that my case could be a corrupted bootloader, where I have to use JTag to try to save, but I don't know anyone who have a JTag, neither in my country.
I don't know what could be, but I still entering in flashmode or fastboot and my PC recognize my phone with testpoint, so I think that maybe is not a hardware problem...
Click to expand...
Click to collapse
Even i think i might have to do that ...u r stil very lucky to be able to get into fastboot and flashmode....i can't get into those too...
The only 1 option i haven't tried is using testpoints .....ill try that out after i get all the tools required

Hi, I decided to post it here because it seems that anything I post on Xperia Ion forum is not read, it is inactive.
I already searched everywhere and I'm loosing my hopes. I'm trying to revive an Xperia Ion and this is what I get:
When I plug the phone in the wall charger the red led turns on for some minutes and then turns off.
The same happens when I plug on PC, when the led turns off it is detected as "Somc flash device" in windows device manager and this shows in flashtool:
INFO - Device connected with USB debugging off
INFO - For 2011 devices line, be sure you are not in MTP mode
Nothing changes if I plug in pc with volume + or - pressed, it don't goes into fastboot or flashmode.
I hope you could help me. Thanks

Hi, I decided to post it here because it seems that anything I post on Xperia Ion forum is not read, it is inactive.
I already searched everywhere and I'm loosing my hopes. I'm trying to revive an Xperia Ion and this is what I get:
When I plug the phone in the wall charger the red led turns on for some minutes and then turns off.
The same happens when I plug on PC, when the led turns off it is detected as "Somc flash device" in windows device manager and this shows in flashtool:
INFO - Device connected with USB debugging off
INFO - For 2011 devices line, be sure you are not in MTP mode
Nothing changes if I plug in pc with volume + or - pressed, it don't goes into fastboot or flashmode.
I hope you could help me. Thanks

[Q] Death xperia S

My phone is suddenly death.
Only when i plug in my USB charger the red led is going on.
Computer is not reconizing my phone. Can somebody help i don't now what to do.

ff20000 said:
My phone is suddenly death.
Only when i plug in my USB charger the red led is going on.
Computer is not reconizing my phone. Can somebody help i don't now what to do.
Click to expand...
Click to collapse
what did you do to cause its death?

Hey, i have the same problem. Yesterday when i installing new rom, there was a error and now i can't switch on the phone or plug in into my PC (doesnt detect). (sorry for my bad english :S)

Happened to me, charge it for a while and see if it turns on

I charged it all night and it didn't help.

Just flash the new rom
Sent from my LT26i using XDA Premium App

Same happened to me 2 after i partitioned the sdcard

PhoenixDD said:
Same happened to me 2 after i partitioned the sdcard
Click to expand...
Click to collapse
Anyone a solution how to fix it?
I had my phone the whole night on the charger, nothing changed.

Left my phone for a while.
I thought i will gif it a try and plugged it in the charger and suddenly there it was again.
My phone is working. I think the battery was empty.
Thanx you all

ff20000 said:
My phone is suddenly death.
Only when i plug in my USB charger the red led is going on.
Computer is not reconizing my phone. Can somebody help i don't now what to do.
Click to expand...
Click to collapse
First charge your phone for a while, then download flashtool and sony xperia s official firmware.
As your phone is switched off, press and hold volume down button and connect it to the pc, green led will turn on,then flash your phone with flashtool.
I always use this method when i brick my xperia s.

Xocus said:
First charge your phone for a while, then download flashtool and sony xperia s official firmware.
As your phone is switched off, press and hold volume down button and connect it to the pc, green led will turn on,then flash your phone with flashtool.
I always use this method when i brick my xperia s.
Click to expand...
Click to collapse
But my pc does't detect my xperia (it says: qhsusb_dload).
EDIT: Ok, now PC detect Phone but i can't turn on the flashmode...
Log flashtool:
25/044/2012 17:44:30 - INFO - Device connected with USB debugging off
25/044/2012 17:44:30 - INFO - For 2011 devices line, be sure you are not in MTP mode

coffee5800 said:
But my pc does't detect my xperia (it says: qhsusb_dload).
EDIT: Ok, now PC detect Phone but i can't turn on the flashmode...
Log flashtool:
25/044/2012 17:44:30 - INFO - Device connected with USB debugging off
25/044/2012 17:44:30 - INFO - For 2011 devices line, be sure you are not in MTP mode
Click to expand...
Click to collapse
be sure to install the drivers for fastboot and flashmode.

wynradaure said:
be sure to install the drivers for fastboot and flashmode.
Click to expand...
Click to collapse
I do it twice. Why i can't turn on the flash mode in my phone ?? (vol down + plug into PC)

coffee5800 said:
I do it twice. Why i can't turn on the flash mode in my phone ?? (vol down + plug into PC)
Click to expand...
Click to collapse
With the power off?
Sent from my Jellybean Xperia S

Ben36 said:
With the power off?
Sent from my Jellybean Xperia S
Click to expand...
Click to collapse
Yep.

coffee5800 said:
Yep.
Click to expand...
Click to collapse
Try installing PC Companion or/and Sony update service and maybe you could use one of them to recover and install stock rom again
Or if you can't install it using PCC or sus, try flashtool again, because the two sony programs will install drivers , too
Sent from my Nexus 7 running Android 4.2.1

mihahn said:
Try installing PC Companion or/and Sony update service and maybe you could use one of them to recover and install stock rom again
Or if you can't install it using PCC or sus, try flashtool again, because the two sony programs will install drivers , too
Sent from my Nexus 7 running Android 4.2.1
Click to expand...
Click to collapse
I have exactly the same problem with 2 of my xperia S'es. I really want to fix this issue, because it's beginning to be expensive to buy one after the other. Always going into this without really knowing why.
Neither PC Companion, Sony Update Service, or Emma work to recover....

For now i'm following this tutorial : http://forum.xda-developers.com/showthread.php?t=2049813& :good:

[Q] Is my Ion dead or bricked?

Hello, I'm a noob at phone rooting/modding, so I don't know if my phone is dead or just bricked.
Basically, yesterday at some point in the afternoon my phone stopped working. I had charged and used it in the morning as usual. I did not use my phone for like 5 hours and when I tried to turn the screen on, nothing happened. I tried holding the button down, and nothing. I tried connecting it to the charger, but no charging light came on. So it seems that at some point when I was not using the phone it either died or froze in some way and it's now unresponsive (even to holding the power+vol button). To be clear, I was not flashing anything or modifying the phone in any way.
My phone is the ATT Ion updated to the latest official firmware with superuser installed. But I installed superuser almost a year ago and have had no problems since then.
Any help is appreciated!

wtfsnowman said:
Hello, I'm a noob at phone rooting/modding, so I don't know if my phone is dead or just bricked.
Basically, yesterday at some point in the afternoon my phone stopped working. I had charged and used it in the morning as usual. I did not use my phone for like 5 hours and when I tried to turn the screen on, nothing happened. I tried holding the button down, and nothing. I tried connecting it to the charger, but no charging light came on. So it seems that at some point when I was not using the phone it either died or froze in some way and it's now unresponsive (even to holding the power+vol button). To be clear, I was not flashing anything or modifying the phone in any way.
My phone is the ATT Ion updated to the latest official firmware with superuser installed. But I installed superuser almost a year ago and have had no problems since then.
Any help is appreciated!
Click to expand...
Click to collapse
Check if you can get into flashmode, if you can then you can flash stock firmware and then your phone should be good to go.
Sent from my GT-N7100 using xda premium

Mufrad said:
Check if you can get into flashmode, if you can then you can flash stock firmware and then your phone should be good to go.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
If this is how you get to flashmode, then no I cannot get to it: http://forum.xda-developers.com/showthread.php?t=1816396
My PC does not detect the phone. Neither does Sony PC Companion. All Windows recognizes is an Unspecified device called QHSUSB_DLOAD.

wtfsnowman said:
If this is how you get to flashmode, then no I cannot get to it: http://forum.xda-developers.com/showthread.php?t=1816396
My PC does not detect the phone. Neither does Sony PC Companion. All Windows recognizes is an Unspecified device called QHSUSB_DLOAD.
Click to expand...
Click to collapse
When you plug in your ion to the pc in flashmode does the led on your ion turn green? If it does then your phone does go into flashmode but your pc doesn't recognize it for some reason, download the new flashtool for xperia, install it, there will be a driver folder in flashtool directory, install all the drivers from it, then check again by connecting your ion to the pc in flashmode again and see if your pc recognizes it.
Sent from my GT-N7100 using xda premium

No the LED never comes on; neither when it's connected to the PC nor when it's charging.

wtfsnowman said:
No the LED never comes on; neither when it's connected to the PC nor when it's charging.
Click to expand...
Click to collapse
Ok ?
What did you do ?
Did you try to install any MOD or anything of that sort ?
Give some details and i will try to HELP

Like I said in my first post, I wasn't using the phone at all. I charged and used the phone for a couple hours earlier in the day, then I left it for like 5 hours without using it all, not even checking the time or anything. Then I tried to turn the screen on to check the time and it didn't come on. Held the power button to see if it was off or something, but no response. At no point have I installed any mods, CFW, or anything; other then almost a year ago when I rooted and installed superuser.

looks like hardware issue then
well if you didn't do anything then its an hardware issue most likely...try holding the power and volume up rocker for 10 secs..else you might have to visit the service center

I tried holding the power+vol button, but there was no response. I took it to the service center and they will ship me a new one. I assume it was hardware failure as well, since it just died so suddenly. Too bad I can't retrieve some photos and delete my synced passwords.

Same problem with my first XS,good that I had warenty and gave it back, even ppl from Sony didn't know what the problem is so they gave me a new one.
Sent from my Xperia S