I am trying to use an alternate voicemail service other than My Simple Mobile default voicemail so that i dont have to call and put in pin to check voicemail and all those unnecessary steps.
If I go to the keypad/menu/call settings/call forwarding/voice call, there are 3 numbers I want to change which are: "forward when busy", "forward when unanswered", and "forward when unreachable".
The funny thing is that I used to be able to change this a few months back(still had simple mobile), but now when I do it, it says unexpected error from network, and goes back to default.
If I go back a couple of menus where it says voicemail, I want to change that number too so I can call a different service, ie: youmail, to check voicemail, but it wont let me change that either?
I tried youmail and it gets mmi error when trying to configure automatically. I tried manually doing it as stated above. I called simple mobile but they have no idea what im taking about lol. Meanwhile, a couple of months ago when I tried using google voice for voicemail it worked and I had to call simplemobile to reset it and they knew what to do.....weird. Now google voice cant do it either.
Any help guys?
Sent from my SGH-T999 using xda app-developers app
TheKid1 said:
I am trying to use an alternate voicemail service other than My Simple Mobile default voicemail so that i dont have to call and put in pin to check voicemail and all those unnecessary steps.
If I go to the keypad/menu/call settings/call forwarding/voice call, there are 3 numbers I want to change which are: "forward when busy", "forward when unanswered", and "forward when unreachable".
The funny thing is that I used to be able to change this a few months back(still had simple mobile), but now when I do it, it says unexpected error from network, and goes back to default.
If I go back a couple of menus where it says voicemail, I want to change that number too so I can call a different service, ie: youmail, to check voicemail, but it wont let me change that either?
I tried youmail and it gets mmi error when trying to configure automatically. I tried manually doing it as stated above. I called simple mobile but they have no idea what im taking about lol. Meanwhile, a couple of months ago when I tried using google voice for voicemail it worked and I had to call simplemobile to reset it and they knew what to do.....weird. Now google voice cant do it either.
Any help guys?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Does Simple Mobile have access to wifi calling? If so, that needs to be off and you need a usable (data?) connection.
If you still can't change it, make a nandroid, and flash an AOSP ROM and do it there. The forwarding settings are stored on the provider's end, so they will not change when you change ROMs. If you are on TW, I think there are also service mode codes to do this. But I don't know what they are, because I was using AOSP at the time.
Related
I'm having issues getting Google Voice running on my new phone. I had it running on a G2x just fine. Everytime I get to the stage where it syas it will configure voicemail to use Google Voice it comes back with com.android.phone has stopped.
So far as I can tell it's failing to configure voicemail, however unlike my G2x I can't find the voicemail number setting under the phone settings to see what it is set to. I don't know if this is a GSIII thing or something to do with ICS.
Anyone else run into problems configuring google voice?
Restart then try launching voice again.it went away for me. The problem I have now is that I cannot get the old voicemail icon to clear.
KeithLM said:
I'm having issues getting Google Voice running on my new phone. I had it running on a G2x just fine. Everytime I get to the stage where it syas it will configure voicemail to use Google Voice it comes back with com.android.phone has stopped.
So far as I can tell it's failing to configure voicemail, however unlike my G2x I can't find the voicemail number setting under the phone settings to see what it is set to. I don't know if this is a GSIII thing or something to do with ICS.
Anyone else run into problems configuring google voice?
Click to expand...
Click to collapse
You just have to change the forwarding calls number to your Google Voice number. That should be all that needs to be done.
Sent from my SGH-T999 using xda app-developers app
I had this problem too. You can change the forwarding numbers in the call settings or go to the Google voice web page and activite voicemail on the device.
This is what fixed it for me
Sent from my SGH-T999 using xda app-developers app
Thanks guys. I've visited the voice web page and got the number there to input on the device. Hopefully that'll do it.
Clearing old VoiceMail Icon
Disable WiFi Calling
De-Activate Voice on Website from Desktop
Uninstall "Google Voice"
Open "Phone" - where you dial out to make calls
Press "Menu" and then "Call Settings"
Change Voicemail Setting to "Carrier"
Enter "Call Forwarding" Options
Leave the First Option Disabled
Disable the last Option, it will reset to your carrier's voicemail number
Make sure the 2-4 options all have your carrier's voicemail number.
Restart phone.
Call it from another phone and leave a voicemail.
Listen to and delete the new voicemail you just left.
Voicemail Icon cleared.
Now you should be able to setup Voice properly.
*NOTE*
Call Forwarding cannot be changed while WiFi calling is active.
Hope this helps.
Thanks
Thank you so much! That worked perfectly!
It appears that T-Mobile locks down the Voicemail settings (where you can configure the direct dial number for voicemail). GV fails to change that when installing the "Google Voice" Voicemail service.
So far's I can tell on my Amaze is this is the number dialed when you hold down "1" or call "123."
T-Mo reps told me this is a third party app problem, when I told them it was Google Voice, the reps said "Call HTC, it's a hardware issue." HTC's technical support had a good laugh at that. T-Mobile's reps are full of it; they just don't like changing the number.
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
What happens exactly? I was having a problem where it said something to the effect of not being able to retrieve the forwarding number (I don't remember exactly). As a work-around, I ended up configuring call forwarding (to my google voice number) for when the call is not answered which worked for me.
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
You have to do it manually. Visit voice.google.com, settings, and click "Activate GVoice on this phone" for the popup that gives you the dialcode similar to: "*004*<insertGoogleVoiceNumberGoesHere>#"
(It'll work, but, it now takes 60 seconds to forward to voice mail, and can't change it)
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue. I've tried to see if there was a conflict with AT&T Messages and AT&T visual Voicemail, removed both, no progress. I will keep messing with it until I get something to work. I'll keep you posted.
Known issue... Its all over this forum if you use the search function.
Sent from my SAMSUNG-SGH-I747 using xda premium
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue, I also got it to work by manually changing the forwarding numbers but the phone still thinks "my carrier" is the voicemail service, so long pressing 1 on the dialer doesn't take me to google voice and the voicemail integration with the system dialer isn't working either. I also tried entering the *004*<insertGoogleVoiceNumberGoesHere># in the dialer, which seemed to work since there were no errors but the phone still lists "my carrier" as the voicemail service.
I called both AT&T and Samsung tech support and neither were able to "fix it". This was working fine on my cappy with CM9, so I may just move on to CM10 cause I suspect it is something with the Samsung touchwiz framework causing the issue.
I too am having the same problem, both stock rom and Ultimatum rom.
I can forward my number from the website version of Google voice from my computer, but required device voicemail configuration doesn't work. When you click configure it thinks for a second, then it says com.android.phone has crashed.
I tested the voicemail by calling myself, and it did go to my Google Voicemail and I left a message, however it never notifies me that I have a voicemail, even when I open the app, I have to actually hit refresh within the app.
When holding 1 on the keypad it goes to my AT&T voicemail, not like I'd ever use this method with Google voice being all it actually does is calls yourself, but this confirms it's not fully working.
When I go into the phone app, go to menu and click call settings, I scroll down toe voicemail service and choose Google Voice, hit yes when it asks to change to new provider, and I get an error saying "Forwarding number change failed"
After doing the forwarding it should work fine. If you have issues with it try doing it again and clearing data on Google voice.
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Easy way to do it :
1. Go to Phone and then Call Settings
2. Go to Call Forwarding and then Voice Calls
3. Change the number for every type of forward except the first one (that's all calls) to your Google Voice number
4. Go to Voice mail Settings and tap number so you can change it to GV number
Now GV will handle voice mails and hitting 1 will dial GV.
Enjoy.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
rifleman2 said:
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
Click to expand...
Click to collapse
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
EugeneR said:
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
Click to expand...
Click to collapse
This is a GS3 issue not a GV issue.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
droid4sale said:
Big issues i hate im glad i sold mine too many problems.
Sent from nokia i350
Click to expand...
Click to collapse
Lol, sorry that made me lol.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Click to expand...
Click to collapse
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
magistrateee said:
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
Click to expand...
Click to collapse
Absolutely.. It's a free feature with any 4G smartphone plan.
Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
Click to expand...
Click to collapse
You don't have to remove ATT Visual Voicemail to have Google Voice work. I had it on my old phone, and my current phone, and GV works fine (except for the fixed 60 delay) using the manual dialcode forwarding method.
I have Google Voice working on my SIII. As many of you have seen, if you try to set up Google voice via their app, you eventually get an error message.
To get around this message, simply set up Google Voice online (on your computer). It works like a charm.
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
ecapox said:
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
Click to expand...
Click to collapse
ecapox's method worked for me. One thing though - the number I put in the call-forwarding settings on my phone is NOT my GV number, but the number the GV website shows when I log in and click activate (ie the *004*<somenumber># - which isn't my GV number).
The voicemail number - the one to designate when you long-push 1 on the phone - is the GV number.
Hope that helps someone!
So I use to use GVoice as my primary voicemail. I have all my calls to my mobile phone forward over. However, just today, I noticed that the *71+Gvoice number no longer works. I've tried other variations (*90, *91).
I simply get a prompt for the PIN to access my GVoice account. I've tried deactivating the phone on the website. No luck
Any thoughts?
Thanks!
I'm not sure exactly what you did.. to use Google Voice for voicemail I just enabled it in the app and in Android settings.. then I just checked the box in the app that makes them show up in the call log like normal non-Google Voice voicemails.
I may have misunderstood you, but either way good luck.
I know what I did.
The reason I wasn't able to forward my calls was because my Google Voice # my default Voicemail on my phone. (You can do that when you go to the phone app and then go to settings and then go to Voicemail set up). In order to have the call forwarding work, you have to make sure the default voicemail number on your phone is set to your MOBILE number.
Anyway, it works now.
Thanks!
Okay this is weird, I had a Galaxy S2 that I must have flashed new ROMS on at least 50 times and reinstalled all my software but this is the first time I've ever left my phone stock and now Google Voice doesn't work.
I've disabled Visual Voicemail by freezing it so it's not in the picture.
Voice is installed it's all signed in, background sync is on but when a call comes in it goes to TMobile's voice mail instead. Checked settings and voicemail is set to Google Voice.
Maybe because I never stayed on stock before I'm missing something?
Perplexed,
Kevin
try uninstalling and reinstalling it, that will probably work.
wannabeswede said:
Okay this is weird, I had a Galaxy S2 that I must have flashed new ROMS on at least 50 times and reinstalled all my software but this is the first time I've ever left my phone stock and now Google Voice doesn't work.
I've disabled Visual Voicemail by freezing it so it's not in the picture.
Voice is installed it's all signed in, background sync is on but when a call comes in it goes to TMobile's voice mail instead. Checked settings and voicemail is set to Google Voice.
Maybe because I never stayed on stock before I'm missing something?
Perplexed,
Kevin
Click to expand...
Click to collapse
I'm going through the same exact scenario so ur not alone. Don't know why it won't let me setup correctly. I haven't spent too much time troubleshooting but I'll get on it soon.
Sent from my SGH-M919 using xda app-developers app
Same issue here. I've tried uninstalling and reinstalling voice, but still no luck. It's not a huge deal, but still kinda annoying.
Make sure your conditional call forwarding is set to forward to googles voicemail and not tmobiles. Did you just get a new sim card by any chance? The forwarding settings are stored on the sim card and I've had ROMs that simply wouldn't save the new voicemail forwarding settings... If this is the issue then go back to stock, reprogram your sim then reflash your desired ROM. Voicemail isn't handled through the "my carrier" or "Google voice" setting, its handled through conditional call forwarding.
Sent from my SAMSUNG-SGH-I747 using xda premium
Try deleting app from phone. Log on to Google voice on your computer. Will give u a "deactivate" code for you to disk on your phone. Then reinstall app & run setup on phone.
Sent from my SGH-M919 using xda premium
If you are on T-mobile prepaid plan, you do not have conditional call forwarding so you will not be able to use GV instead of T-mo's voicemail.
Problem solved. Just manually set the forwarding numbers (when busy/unreachable/unanswered) to your Google voice phone number. If ur like me and don't remember what it is just go to Google voice app settings and scroll down. Also make sure your voicemail is set to Google voice. This is all done under call settings. Ezz pzzzy
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bzlik88 said:
Problem solved. Just manually set the forwarding numbers (when busy/unreachable/unanswered) to your Google voice phone number. If ur like me and don't remember what it is just go to Google voice app settings and scroll down. Also make sure your voicemail is set to Google voice. This is all done under call settings. Ezz pzzzy
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Will try tonight, thanks
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wannabeswede said:
Okay this is weird, I had a Galaxy S2 that I must have flashed new ROMS on at least 50 times and reinstalled all my software but this is the first time I've ever left my phone stock and now Google Voice doesn't work.
Click to expand...
Click to collapse
I solved the problem by calling TMO customer service and having Visual VoiceMail removed from my account. Nasty stuff, that app. It hijacked my voice mails, so that when I accessed them through normal voice mail retrieval, I never had any new messages...they were all automatically marked as "saved." :silly:
Came here after searching... Same issue. I changed conditional call forwarding and will see if that works. Silly question, no additional charges for call forwarding?
guyute74 said:
Came here after searching... Same issue. I changed conditional call forwarding and will see if that works. Silly question, no additional charges for call forwarding?
Click to expand...
Click to collapse
Nope
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guyute74 said:
Came here after searching... Same issue. I changed conditional call forwarding and will see if that works. Silly question, no additional charges for call forwarding?
Click to expand...
Click to collapse
I had this same issue. It appears that Google Voice no longer sets up the call forwarding for you. I had to go into the conditional call forwarding and it worked after that. I believe they're there for unanswered, unable to reach and unavailable and they forward after that.
I had the same issue as everyone - go through the online setup from voice.google.com again and it will give you the magic # code that will update all your call forwarding and that does it for me - in addition to the settings menu that allows google voice to handle my voicemails.
Now i see voicemails in the call log and google voice is integrated there.
dont recall the hascode - but it will contian your google voice number as the end portion - this will forward all calls (from the network side) based on the status of your phone (out of range, no answer, and rejected) - you could have them each go to a different number if you really wanted to
I am not getting any voicemails on Google voice. I have Google Voice selected for "Voicemail service" and I am running Wicked V2. I have never used Google voice before so I don't know if its Wicked or what. When I get a voicemail I get a notification saying that I have a new voicemail and when I tap the notification it dials to my voicemail over the phone. When I have a voicemail and open Google Voice, there is nothing in my inbox or under voicemail even after I refresh it.
if you log in to gvoice thru your web browser on your computer, in the settings it'll give you a forwarding code to type into your phone's dialer
sdmark said:
if you log in to gvoice thru your web browser on your computer, in the settings it'll give you a forwarding code to type into your phone's dialer
Click to expand...
Click to collapse
Thanks. They should have that info in their app.
I concur. I'm wondering if it has something to do with the phone itself. In the past I never had to set it up this way
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I figured out on my own after fumbling through the call settings then additional settings. Figured it out and it worked. 3 weeks layer I began to not get gv mails again.... Somehow the call forwarding reset itself to tmo voice mail. I called them and had them disable my vm feature and gv is back to normal fwiw
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I managed to find the forwarding settings myself as well. Now I created a contact with Google's voice mail number because it was such a pain to find on their site. I'll be watching to see if it flips back to T-mobile.
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I got mine to work.. finally as well.. but.. i still get my voicemail in Tmobile voicemail and Google voice.. weird.. but.. it works, lol
The fix I used on my phone and works is to insert the following MMI code into your dialer as well as ensuring Google voice is selected as your voice mail **004*1412532****# (insert your Google Voice number after the *after the 004 and insert a # after your number. A message should come up on your phone saying the change was successful. This will also change your forward settings phone numbers as well