I just picked up the new Nexus 7 yesterday, and tried out the microphone today. In either Camera (via video) or Google Now, it basically just picks up constant noise. It's not even "noise plus minor sound" - just all noise.
Is anyone else having this problem? Any ideas if there might be a fix apart from replacing it?
I assume I have to get a replacement, but since it's sold out near me and I'd like to avoid going through a replacement wait when I can't get a new one quickly, I thought I'd ask.
I just returned it - I thought better to not wait, since they might be sold out later once it actually gets "released". No need to worry about finding a solution for my sake.
My new one has a working microphone, so I'm just chalking it up to hardware defect.
Related
Hello , i recently bought the Desire HD, and havent been experiencing any problems with it except of one quite annoying.
When im in a call, either outgoing or incoming, the speaker makes a weird crackling noise.
This happens always, and happens on both the phones speaker, and loud speaker (depending on which is selected during call), and headphones(when connected). Ive searched the forum, and some people have been experiencing a sort of problem, but not on the same device.
any help is very much appreciated thank you
I can verify that I'm experiencing the same with my Desire HD.
We discussed this issue already in the german "Android-Hilfe"-Forum. This buzzing, crackling noise seems to affect a small number of desire HD's. Mine was affected too. All the devices have been changed on warranty with no costs for the customer in germany. No matter from which provider they were bought.
Edit: BTW: Wrong Forum, I think. Could an Admin move this thread please?
Thanks for the quick replies guys, appreciate it
Hi All,
My Desire HD has started doing this today too! Really gutted. What has HTC UK support been like this on it? Replacement or repair, and how quick? I dont want to be without a phone long! Is this a widely recognised problem, apart from this thread I dont see much on it. Im wondering if the buzz comes from a loose LED flash cover vibrating caused by the speaker?
Thanks very much
I have the same and I thought it is the proximity sensor opening and closing.
Are you guys sending it back for replacement or are you going to live with it?
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
mohamedgam said:
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
Click to expand...
Click to collapse
I sent 2 support cases to HTC at the same time. The one was for tjis issue and the other for something else. The other one was answered next day but for that one, not a word. Does this tell you something?
didnt understand you sir.
mohamedgam said:
didnt understand you sir.
Click to expand...
Click to collapse
I say that: I contacted HTC support in regards to this but haven't received a reply. But, I have received replys for other cases. And this doesn't sound good.
i have the same issue
Issue with noise
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
Whatever you decide, contact HTC so that they know and work on the problem. As I said, I contacted them but never received a reply which means that they are aware and have no solution.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
That must be a different issue. I hear that noise via BT headset when I don't even touch the phone. I believe it's due to the sound frequency change during a call and the low quality speaker cannot handle. It's like using a high wattage amplifier on a low quality speaker and expect to hear deep bass sound. I guess you all know the result of such sound.
I'm also experiencing this problem. Sent the phone in and got it back but the problem is still there. They changed the motherboard and the loudspeaker but that obviously didn't fix the problem. So now I probably have to send it back again.
i just hope this problem can be fixed with software..
hi all,
in my case occasionally during call's even whit sound volume low a ear the person talking with " extremely high pitch feedback sound".
It's a very good phone but that problem is starting to annoying me.
i allready send a email to htc portugal and their response was to send the equipment to the repair center
in you opion what should i do? send to repair?
Thanks
Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Originally posted by iopy Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Click to expand...
Click to collapse
I will try this and post back...
What I'm experiencing, when I'm on hold with my service provider (Vodafone AU) I can hear the normal on hold music then at random intervals just for a half a second or so the music cuts and there's an annoying crackle noise. Sometimes there is no noise for a while then there can all of a sudden there can that crackle noise every few seconds. Like another person has said for me if I change to loudspeaker it still does the crackle noises and turning the volume down doesn't help. I've tried taking my hand off the phone but it still happens. I have noticed a few times the reception bars icon, drop a bar or gain a bar when this noise happens so maybe there's a link?!? By the way I'm running LeeDroid 1.4.1 (wich is based on HTC's 1.72.405.3 ROM). Also I'm running the Jan 17th Radio version: 12.39.60.19U_26.06.04.06_M.
Right. This could well sound daft but try it anyway! Someone on another forum said it worked for him (her?) and it worked for me with a Nokia E71. The speaker was 'crackling' so I did the usual googling. The answer was, for me, to suck really hard on the speaker a couple of times. Basically the diaphragm gets put out of place and the 'sucking' gets it back.
Try it and see! Though it won't fix the 'feedback-type' noises I'd guess but I find most of those are specific to a particular call. Either call back, or get them to call you back, and all is well.
HTH
Dave
Does anyone else experience this while talking? There is almost like too much treble and the speaker begins to make a slight buzz sound when the volume is up all the way? If I turn down sound a little the noise disappears. Is this normal or should I replace my device? I bought it from Expanses.
Thanks-
I definitely experienced this and it was driving me crazy. To top it off no employee in 3 Verizon stores could hear what I was talking about. I checked it against in store models and it sounded worse although I do feel that all models have the issue, just not as severe as the phone I got.
The only way I could exchange the device (on my 13th day) was for them to charge my account an additional $350 and ship me a new device. I just activated my new phone last night and it is nowhere near as bad. They are going to reimburse my account once they get my defective phone. Good luck!
i had this issue with my iphone 4.
might be a hardware issue.
i had the iphone replaced by apple.
now with expansys, it will take longer as they will have to Verify then send out.
predation said:
i had this issue with my iphone 4.
might be a hardware issue.
i had the iphone replaced by apple.
now with expansys, it will take longer as they will have to Verify then send out.
Click to expand...
Click to collapse
can they just charge my card while they send me a new one and then reimburse?
I could use some help!
Here's the issue. The headphone icon is on all the time on my phone. Which in turns causes me not to be able to hear phone calls. For a short term fix I used an app to disable the headset, but the icon is still there.
It thinks there is headphones plugged in all the time, when there isnt. The phone is two weeks old. Hasn't been dropped or abused. I called AT&T and they are seeing if I can get an in store replacement. But I may have to be given a refurb already after two weeks
Anyways. The phone thinks there is headphones plugged in all the time. i tried pulling the battery, power cycling, using different headphone and plugging them in, pulling them out thinking something got stuck. But nothing.... It still thinks there is headphones plugged in. Now when I plug in head phones some google voice thing pops up asking me to speak into the phone, when I hit the back button my music will start playing thru the head phones....
Anyone else have this issue? I have looked down instead the headphone port and there is nothing in there that would be causing a blockage from the hardware detector that I could see (not to say there isn't something causing this)
Please help! AT&T is going to be calling me back and letting me know about a replacement sometime, but if someone knows what's going on I'd rather just fix it then start over with a new phone...
My guess would be that there is still some sort of short. I think you were right to suspect something stuck down in the jack, but it sounds like something inside the casing may be shorting on the terminals. Since you said it opened up the voice command thing, I would suspect that the 4th pole was triggered (or whichever the microphone button would be for a 4-pole headset). As far as I know, the microphone/media button is activated when the jack senses a short on a specific pole. But, it would have to think that you have inserted a 4-pole plug. I don't know for sure, but I assume it does this by checking opposite sides along the plug shaft to see how many distinct conductors are present. If it thought your typical 3-pole plug was a 4-pole, there would probably be another "conductor" present, i.e. the trouble-making short-circuit.
Unfortunately, it sounds to me that you have a hardware problem. If you were adventurous, you could open up the case and inspect for the short. It may be something simple lying across some solder joints or something. However, it is probably safer to simply get the warranty exchanged refurb. I have one myself since my original one had this obnoxious echo that the caller on the other end would complain about. The refurb unit works great!
It's a bummer, but I doubt you'll even know the replacement is a "refurb". Sorry I don't have better news or advice. Good luck!
I had a simile issue a while back...mine was resolved with a couple of swift taps on the table on the corner of my phone closest to the ear phone Jack.....
When the f*ck did we get ice cream??
Thank you.
I figured it was something to do with the little pegs inside. Luckily for me, since it was in the first 30 day period I was able to get a new in store replacement. normally for people its 14 days, but since I have a company account it's 30 days in store replacement. It was replaced with a brand new device.
The guy there was actually a little tech savvy and was saying the same thing. He tried a few things also, even looking inside and poking the pegs with a needle to see if one was lodged. Everything was OK though. Strange.
New device in hand! Works much better. It raises concern over a design defect though. I hate to go thru this again and get a refurb phone in a month because of the same issue.
Guess I will stop using it for a music player hooked to the stereo in my car and just use my old ipod touch for that.
Hey,
I recently got my phone back from an RMA and my the phone's ear speaker doesn't work at all. This prevents me from using my phone as a phone unless I use speaker phone which is not ideal in most situations. I really don't want to send the phone away on another RMA for what is probably a small hardware misconfiguration, does anyone know of how to fix this a resource for doing so? I am having no luck on google.
Thanks,
E. Lensherr.
eric_lensherr said:
Hey,
I recently got my phone back from an RMA and my the phone's ear speaker doesn't work at all. This prevents me from using my phone as a phone unless I use speaker phone which is not ideal in most situations. I really don't want to send the phone away on another RMA for what is probably a small hardware misconfiguration, does anyone know of how to fix this a resource for doing so? I am having no luck on google.
Thanks,
E. Lensherr.
Click to expand...
Click to collapse
I had encountered the same problem with my old HTC ONE X. When I searched on net I found that many people like me were there facing this problem. I adopted one suggestion from there and installed a third party app 'SOUNDABOUT'. Now with the help of this third party app sound can be routed via desired channel (Speaker, Head Phone, ear piece or blue tooth devices).
Hope this solves the issue.
Thanks.
eric_lensherr said:
Hey,
I recently got my phone back from an RMA and my the phone's ear speaker doesn't work at all. This prevents me from using my phone as a phone unless I use speaker phone which is not ideal in most situations. I really don't want to send the phone away on another RMA for what is probably a small hardware misconfiguration, does anyone know of how to fix this a resource for doing so? I am having no luck on google.
Thanks,
E. Lensherr.
Click to expand...
Click to collapse
im having issues as of today with my ear piece as well. no sound. i can use BT or headset but no sound from the earpiece. i have no clue what happened. any fix?
Calico_NC said:
im having issues as of today with my ear piece as well. no sound. i can use BT or headset but no sound from the earpiece. i have no clue what happened. any fix?
Click to expand...
Click to collapse
Sent my phone in for an RMA (Repair) last week, still waiting on getting it back.
I opened mine up today to replace a cracked screen and kind of looked where the earpiece speaker is behind the mounting frame and kind of push the contacts out a little. Im thinking maybe it wasn't making a good connection. But nonetheless it works now. I dont know if it was because of that or just my luck at taking it apart and putting it back together.
Just got my brand new m8 and after using it a bit I noticed the top boomsound speaker wasnt working. Tried some basic troubleshooting and using it in different apps in no avail. I can hear someone in a phone call no problem though, but if I use the speakerphone or use the phone to play music or something like that it doesn't seem to be working (or maybe be extremely quiet??).
I haven't tweaked the phone yet in any way, completely stock Android 6.0 that it shipped with.
Edit: The top speaker works but it is much, much more quiet than the bottom.
I'm really hoping this is a software issue, any way I can test that out?
Bump. Can someone running marshmallow please test this out real quick for me? Play this on max volume and see if left is considerably quieter than right - https://www.youtube.com/watch?v=hTvJoYnpeRQ
Thanks guys! Gotta love that over a hundred people that saw this and couldn't take about 30 seconds out of their day to try this out for me
Anyways I'm probably sending the phone back. Gonna have to go back to struggling with my old HTC One S while I wait for a replacement.
Actually I'm having a very similar issue.
My phone had perfect speakers since I got it but recently it fell face down and the display went boom! No cracks anywhere though.
The service guys replaced the display but now the top speaker had a very loud crackling, at the max volume level only, when playing deep bass, still loud.
So I take it to service again and this time they made the top speaker very very quiet but the crackling was gone.
I asked them to fix it but they said it's always been like that.
After struggling for some 15 minutes they agreed to look into it. They tell me that they've replaced the top speaker module but the sound is still low.
I can even test the issue using the help app, hardware diagnostics.
Now I don't know how to get it fixed.