Just got my brand new m8 and after using it a bit I noticed the top boomsound speaker wasnt working. Tried some basic troubleshooting and using it in different apps in no avail. I can hear someone in a phone call no problem though, but if I use the speakerphone or use the phone to play music or something like that it doesn't seem to be working (or maybe be extremely quiet??).
I haven't tweaked the phone yet in any way, completely stock Android 6.0 that it shipped with.
Edit: The top speaker works but it is much, much more quiet than the bottom.
I'm really hoping this is a software issue, any way I can test that out?
Bump. Can someone running marshmallow please test this out real quick for me? Play this on max volume and see if left is considerably quieter than right - https://www.youtube.com/watch?v=hTvJoYnpeRQ
Thanks guys! Gotta love that over a hundred people that saw this and couldn't take about 30 seconds out of their day to try this out for me
Anyways I'm probably sending the phone back. Gonna have to go back to struggling with my old HTC One S while I wait for a replacement.
Actually I'm having a very similar issue.
My phone had perfect speakers since I got it but recently it fell face down and the display went boom! No cracks anywhere though.
The service guys replaced the display but now the top speaker had a very loud crackling, at the max volume level only, when playing deep bass, still loud.
So I take it to service again and this time they made the top speaker very very quiet but the crackling was gone.
I asked them to fix it but they said it's always been like that.
After struggling for some 15 minutes they agreed to look into it. They tell me that they've replaced the top speaker module but the sound is still low.
I can even test the issue using the help app, hardware diagnostics.
Now I don't know how to get it fixed.
Related
Hello , i recently bought the Desire HD, and havent been experiencing any problems with it except of one quite annoying.
When im in a call, either outgoing or incoming, the speaker makes a weird crackling noise.
This happens always, and happens on both the phones speaker, and loud speaker (depending on which is selected during call), and headphones(when connected). Ive searched the forum, and some people have been experiencing a sort of problem, but not on the same device.
any help is very much appreciated thank you
I can verify that I'm experiencing the same with my Desire HD.
We discussed this issue already in the german "Android-Hilfe"-Forum. This buzzing, crackling noise seems to affect a small number of desire HD's. Mine was affected too. All the devices have been changed on warranty with no costs for the customer in germany. No matter from which provider they were bought.
Edit: BTW: Wrong Forum, I think. Could an Admin move this thread please?
Thanks for the quick replies guys, appreciate it
Hi All,
My Desire HD has started doing this today too! Really gutted. What has HTC UK support been like this on it? Replacement or repair, and how quick? I dont want to be without a phone long! Is this a widely recognised problem, apart from this thread I dont see much on it. Im wondering if the buzz comes from a loose LED flash cover vibrating caused by the speaker?
Thanks very much
I have the same and I thought it is the proximity sensor opening and closing.
Are you guys sending it back for replacement or are you going to live with it?
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
mohamedgam said:
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
Click to expand...
Click to collapse
I sent 2 support cases to HTC at the same time. The one was for tjis issue and the other for something else. The other one was answered next day but for that one, not a word. Does this tell you something?
didnt understand you sir.
mohamedgam said:
didnt understand you sir.
Click to expand...
Click to collapse
I say that: I contacted HTC support in regards to this but haven't received a reply. But, I have received replys for other cases. And this doesn't sound good.
i have the same issue
Issue with noise
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
Whatever you decide, contact HTC so that they know and work on the problem. As I said, I contacted them but never received a reply which means that they are aware and have no solution.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
That must be a different issue. I hear that noise via BT headset when I don't even touch the phone. I believe it's due to the sound frequency change during a call and the low quality speaker cannot handle. It's like using a high wattage amplifier on a low quality speaker and expect to hear deep bass sound. I guess you all know the result of such sound.
I'm also experiencing this problem. Sent the phone in and got it back but the problem is still there. They changed the motherboard and the loudspeaker but that obviously didn't fix the problem. So now I probably have to send it back again.
i just hope this problem can be fixed with software..
hi all,
in my case occasionally during call's even whit sound volume low a ear the person talking with " extremely high pitch feedback sound".
It's a very good phone but that problem is starting to annoying me.
i allready send a email to htc portugal and their response was to send the equipment to the repair center
in you opion what should i do? send to repair?
Thanks
Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Originally posted by iopy Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Click to expand...
Click to collapse
I will try this and post back...
What I'm experiencing, when I'm on hold with my service provider (Vodafone AU) I can hear the normal on hold music then at random intervals just for a half a second or so the music cuts and there's an annoying crackle noise. Sometimes there is no noise for a while then there can all of a sudden there can that crackle noise every few seconds. Like another person has said for me if I change to loudspeaker it still does the crackle noises and turning the volume down doesn't help. I've tried taking my hand off the phone but it still happens. I have noticed a few times the reception bars icon, drop a bar or gain a bar when this noise happens so maybe there's a link?!? By the way I'm running LeeDroid 1.4.1 (wich is based on HTC's 1.72.405.3 ROM). Also I'm running the Jan 17th Radio version: 12.39.60.19U_26.06.04.06_M.
Right. This could well sound daft but try it anyway! Someone on another forum said it worked for him (her?) and it worked for me with a Nokia E71. The speaker was 'crackling' so I did the usual googling. The answer was, for me, to suck really hard on the speaker a couple of times. Basically the diaphragm gets put out of place and the 'sucking' gets it back.
Try it and see! Though it won't fix the 'feedback-type' noises I'd guess but I find most of those are specific to a particular call. Either call back, or get them to call you back, and all is well.
HTH
Dave
Hi everyone,
Have a HTC One X, on holiday at the moment and the weirdest thing happened, the audio (speaker) on my HTC One X has suddenly stopped working, the audiojack still works so head phones work however if I want to play any music with the speaker no sound is played.
I have tried fresh wipe and also installing a new rom, this hasn´t fixed the issue.
Any tips on what I can do? I have tried turning up the volume (just in case lol), phone displays audio is maxed but no sound comes through, perhabs a faulty speaker?
Thanks for your help!
-Super bump!-
P.S. anyone know how to replace speaker or where to get replacement part in the UK?
My speaker died too, I sent it off for a warranty repair (and got them to do the wifi fix while it was there). That was last week, it's now listed as 'repair complete' so I'm just waiting for it back.
Before sending it off I looked at doing it myself, you can just pop the cover off and remove the speaker with a small screwdriver (it's stuck in place with some sticky tape).
Hi there guys, just to let everyone know incase someone reads this thread for future references, I fixed my speaker on the HTC One X, what I did was I opened it and then moved the connecting pins near the speaker, when I popped everything back on the speaker was fully working
Thanks to everyone for the suggestions though, hopefully this thread helps someone else in the future that might need to fix their One X speaker
Mine speaker sometimes does work and sometimes not. Or it works and after a while the music becomes less loud and stops. Most time it start working again after a tap on the speaker...
I could resurrect my dead speaker by tapping/blowing into the grille sometimes.
I've seen this mentioned on a different site but wanted to get some feedback from XDA folks. Does anyone else have this issue? There's a weird crackling while on calls when the screen is either on or off (speakerphone is fine). I also noticed that when not on a call, if you put it up to your ear and turn on the screen, you can hear a similar sound that goes away when the screen is off. I saw that this problem was also happening with the Nexus 4 at one point but the thread didn't seem to go anywhere, and a similar thread for the G2. I went and exchanged my phone today and this one actually seems worse.
I'm pretty sure I'm not crazy. If it matters, it's a Verizon model.
psycho_asylum said:
I've seen this mentioned on a different site but wanted to get some feedback from XDA folks. Does anyone else have this issue? There's a weird crackling while on calls when the screen is either on or off (speakerphone is fine). I also noticed that when not on a call, if you put it up to your ear and turn on the screen, you can hear a similar sound that goes away when the screen is off. I saw that this problem was also happening with the Nexus 4 at one point but the thread didn't seem to go anywhere, and a similar thread for the G2. I went and exchanged my phone today and this one actually seems worse.
I'm pretty sure I'm not crazy. If it matters, it's a Verizon model.
Click to expand...
Click to collapse
I have International version and I have the same problem. I discovered something that wasn't mentioned before. When you'll take off the back cover the crackling is gone. Please try and give feedback if it is the same with your g3.
Abagnale said:
I have International version and I have the same problem. I discovered something that wasn't mentioned before. When you'll take off the back cover the crackling is gone. Please try and give feedback if it is the same with your g3.
Click to expand...
Click to collapse
Crackling is definitely still there without the back cover. The US variant doesn't have wireless charging, so maybe that part is causing the crackling for you?
edit: I found a couple of threads
http://forum.xda-developers.com/lg-g3/help/poor-call-quality-distortion-noise-t2808530
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
No solution other than to exchange. Let's see what happens when I go back. I will go through all of their phones if I have to.
edit2: Went back to the store after work and they flat out refused to replace it because we couldn't reproduce it in the store. I'm starting to think it only does it when not in a full signal area. Stores have repeaters in them.
I am noticing a slight pop, crackling noise from the phone ear piece as well. I rarely use a phones earpiece...almost always use my Bluetooth(Voyager Legend).
I don't hear any of this when using my bluetooth headset.
It is very minor...imo....though just now, I was talking with a friend via the phone headset....and he said there seemed to be some "white noise every-time I spoke.
Same problem - ear speaker buzz / crackle
LG G3 with AT&T - on any and every call, the ear speaker crackles and buzzes so loudly it is almost hard to understand what the person on the phone is saying. This is my 2nd LG G3 in a week. First one killed the battery in 4 hours with very light use. This one battery is great, but now can't talk on phone. Speakerphone is perfect, Bluetooth in car is perfect, but that ear speaker on the face of the phone at the top is causing a huge problem. Any ideas?
i heard a crackling noise too, during calls, in ear speaker..
i have att version d850
Same here
During phone calls it's almost like the buzz/rattle muffles the voices of the individuals in speaking with. I love the G3 but as a teacher and basketball coach talking on the phone is very important to me.
Zhasty0001 said:
During phone calls it's almost like the buzz/rattle muffles the voices of the individuals in speaking with. I love the G3 but as a teacher and basketball coach talking on the phone is very important to me.
Click to expand...
Click to collapse
I've had this problem with the G2s but not with my G3. Have D851. Which model do you have?
Headphone cables with higher resistance will reduce the problems. This mostly happens when the volume of the phone is not at max. Try using a Fiio (20$) to connect to your phone, put the volume to max and enjoy clear (and even better quality through better amp) music/audio. The will be no more crackling whatsoever. If there should be, buy your Fiio at amazon.com or similar so that you can return it if it shouldn't work. I myself the the same issue and it got resolved by my Fiio. There's also other reports on a Fiio resolving this issue.
Recently I have been experiencing weird sounds from my speaker on my new g4. The sound comes through, but it sounds exactly like one of those severe weather interruptions on the television or the radio. It's loud, lots of static, and tinny. But it plays the sound from the video, so I can still hear what someone is saying.. just with this added 'effect'. It always happens on snapchat or Instagram and when I go to YouTube or spotify it sounds fine (it might happen on other apps but this is where I noticed it so far). At first I thought maybe I screwed up my speaker somehow like water damage. But if I did that wouldn't the sound be weird in any app? Is this some sort of known bug or software issue? Is anyone else experiencing this problem, and if so is there any way to fix it? I'm using the Verizon model VS98610B
If your speaker was bad, you would get bad audio with every app. I'm guessing Snapchat and Instagram have low quality audio compared to You Tube and Spotify.
Sent from my LG-E980 using XDA Free mobile app
earpiece sparked issues
I'm on my third LG g4. The first G4 I got, I set up and then checked my voicemail following morning to find the earpiece speaker making a tinny crackleing unrecognizable sound. I promptly return the phone to the store where I purchased it to get a g4. I got that one home and set it up on the speaker workeds great! In just a few days I realized that the second phone had the screen glitch that so many others are talking about so within seven days I returned it. I'm now on my third LG g4. I'm probably just beyond three weeks of having this phone and just now my speaker has gone out. Or at least its doing the same thing that it was doing. I can use speaker phone just fine and YouTube and all the other apps work great but the earpiece speaker has twice failed me. This phone has been in a case under a glass screen protector since day one and has never been dropped or damaged in any way. I noticed about 2 days ago that people haven't been able to hear me when I've been on the phone with it. I've been using LG phone for the last 15 years and really haven't had any complaints. I expected the best from this phone and aside from these issues I have gotten what I expected. I got the same phone for my wife at the same time. She is still on her very first g4 with no problems at all. I'm a bit taken aback by this whole thing. I'll be calling today to see what the dealers will do for me and if not I'll be getting a hold of LG to get it under warranty.
Another user and I had similar issues, in another thread:
[Problem] In-Ear Volume Cuts Off?
In my case, rebooting would at least temporarily fix the issue. Does that help with your phone?
Hi guys! I recently bought my Oneplus 5t. To make sure everything is okay I had a question.
My Oneplus 5t is working very well, I really like it a lot. I only discovered one thing. When using vibration when the speaker is on you hear besides from the normal vibration sound another very little sound. Now this sound is not that bad, and you might not even hear it. But i was wondering if this is a normal sound.
Fot instance when you unlock the phone. When unlocking you hear a little unlock sound. After this sound the speaker will be on for around 1 or 2 seconds. You'll hear almost nothing, but when placing your ear against the speaker you hear a little static sound. This is normal and on ervery phone, and goes away after a couple of seconds. This is because for your speaker to work you''l need some eletricity going trough it. Again, you almost don't hear this and it's very normal.
When this sound is on and you press for instance the home bottom. The phone will vibrate, if you do this a couple of times fast after unlocking, when the speaker is still on, you''ll hear that little sound I was talking about before. After a couple of seconds, when the speaker is compelety turned off, you don't hear the sound anymore when virbating.
So my conclusion is that it's probably the phone vibrating when the speaker is on, and this (due to how the phone is made) makes a little rosonance with the speaker. I knot for a fact that they moved the vibration motor on the 5t to the bottom off the phone, so it's next to the speaker. Again it's almost no sound and you'll only notice it if you're very carefull. I just wanted to check if my conclusion is right and there is no problem with the phone itself.
In the following video I demonstrate te problem. I will play some music and then let the phone vibrate. From second 2 to 5 you'll hear the 'water drop' sound. The speaker is now still on because it takes some time for the speaker to totaly 'rest' (again this is normal and on every single phone with a speaker). After second 5 the speaker turns totaly off however, and now you'll hear no more water drup sound.
https://www.youtube.com/watch?v=Zi8mvO5qNYo
I've also contacted Oneplus Support wirh the video. They said that their devices had it too and that it was a normal sound. What do you guys thinks?
Read here:
https://forum.xda-developers.com/oneplus-5t/help/strange-vibration-noise-t3710431
And here:
https://forums.oneplus.net/threads/vibration-on-the-5t.695633/
In my eyes OnePlus has done some sh** with this. Same like the "upside down" screen in OnePlus5.
Edit: don't get me wrong. I love the 5T and I cannot think of using another smartphone. But I know oneplus and they will say:"It's normal behavior Blabla"
Baldesarra said:
Read here:
https://forum.xda-developers.com/oneplus-5t/help/strange-vibration-noise-t3710431
And here:
https://forums.oneplus.net/threads/vibration-on-the-5t.695633/
In my eyes OnePlus has done some sh** with this. Same like the "upside down" screen in OnePlus5.
Click to expand...
Click to collapse
Thanks for the reply man!
I've seen both treads (made the OnePlus one myself haha). Also got answer from the technical support of OnePlus who analysed my video more times and told me they noticed the sound but it's normal and in their phones too.
I agree that they did not totally think this one through. The vibration motor is just to close to the speaker.. They should have put in the same location as the 5.
But well I guess it's just getting used to. Many people don't ever noticed it I guess, for instance, when you turn on 'sound on tap' you can't even hear it, and it sounds pretty normal if you don't know better.
I'm glad that it's not a hardware malfunction, but it's some getting used to. Further than that, it's an truly amazing phone..
floristevito said:
Thanks for the reply man!
I've seen both treads (made the OnePlus one myself haha). Also got answer from the technical support of OnePlus who analysed my video more times and told me they noticed the sound but it's normal and in their phones too.
I agree that they did not totally think this one through. The vibration motor is just to close to the speaker.. They should have put in the same location as the 5.
But well I guess it's just getting used to. Many people don't ever noticed it I guess, for instance, when you turn on 'sound on tap' you can't even hear it, and it sounds pretty normal if you don't know better.
I'm glad that it's not a hardware malfunction, but it's some getting used to. Further than that, it's an truly amazing phone..
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Click to collapse
It's your post on OnePlus? Haha didn't knew that
Yeah you're right, this phone is amazing. Hopefully we get used to it and we won't notice it anymore.
At first I thought it was an issue with only my phone. I was going crazy haha
Baldesarra said:
It's your post on OnePlus? Haha didn't knew that
Yeah you're right, this phone is amazing. Hopefully we get used to it and we won't notice it anymore.
At first I thought it was an issue with only my phone. I was going crazy haha
Click to expand...
Click to collapse
Yeah same man.. I was afraid I had to get it in for repair..
I think many people don't realize it because it's so little? I mean when you do notice it and you're like us (worried if you're new phone might be broken) you'll know. But otherwise the sound is pretty normal I guess?
Glad that it's okay