Related
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
jimisdad said:
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
Click to expand...
Click to collapse
99.9% chance They wont fix if roots on board.
Best bet buy speaker install yourself its a peace of cake to replace.
Speaker - http://compare.ebay.com/like/330534215217?var=lv<yp=AllFixedPriceItemTypes&var=sbar&_lwgsi=y
How to take EVO apart - http://www.youtube.com/watch?v=iD6aPKguoHU
How to pop speaker in - http://www.youtube.com/watch?v=0tGDKuIQz_w
jimisdad said:
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
Click to expand...
Click to collapse
Apparently this varies at different Sprint locations, since the speaker would be classified a hardware problem, you should be ok. I would suggest calling Sprint first to get their official stand on it, then at least you walk in armed with a little knowledge. Where I live (VA), I had a USB port problem, they took my rooted phone no problem, and even found me a froyo 2.2 so I could root it instead of a newer one with locked bootloader. But I have heard the horror stories.....good luck!
Sent from my PC36100 using XDA Premium App
bimmerman7 said:
Apparently this varies at different Sprint locations, since the speaker would be classified a hardware problem, you should be ok. I would suggest calling Sprint first to get their official stand on it, then at least you walk in armed with a little knowledge. Where I live (VA), I had a USB port problem, they took my rooted phone no problem, and even found me a froyo 2.2 so I could root it instead of a newer one with locked bootloader. But I have heard the horror stories.....good luck!
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
lol
Hardware problems like speaker can be caused by OS modification.
Many Custom kernels increase speaker amplification thus they blow left & right corp store techs are well aware of it.
Also if you go into store tech finds root theirs a 99.9% chance they note your account warranty void on device.
Sprint corps not playing around anymore.
You guys are the reason this site is #1. Very helpful. I'm going to try and get a hold of someone at my local store again to see if I can get an answer. If not I'm gonna drop my insurance and start doing my own repairs. Thanks a million.
jimisdad said:
You guys are the reason this site is #1. Very helpful. I'm going to try and get a hold of someone at my local store again to see if I can get an answer. If not I'm gonna drop my insurance and start doing my own repairs. Thanks a million.
Click to expand...
Click to collapse
How do you know your speaker is blown? Is it totally silent and no sound comes out of it at all? I though mine was blown until I took the back cover off and blew a little compressed air on it and it started working again. Try that approach if you hear no sound at all before trying to replace it. If it is blown and all you hear is distorted sound, then by all means, replace that bad boy.
Good Luck.
The sprint store by me didn't even look for signs of root when I took my phone in the last 3 times... the last reburb I got was already S-OFF and they didn't even notice that... they either went in for the repair (first thing they did was pull the battery to start taking it apart to repair it, not even turn the screen on) or they just swapped it without even looking at the phone at all.
Each store is different, if one doesn't do it, try another.
jimisdad said:
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
Click to expand...
Click to collapse
Sprint services rooted phones.
distorted sound from internal speaker...
mine has just started with a scratchie kind of sound during normal phone calls, can that internal speaker be repaired your self, I think I have taken care of my phone so not wanting to get refurb just yet...
The louder back speaker is not having the problem
The sprint store by me doesn't care if ur rooted or not because they said I'll just ujroot it and take it in doesn't makea difference to them
Sent from my PC36100 using xda premium
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
The only other quick and easy thing I would suggest to narrow down the issue would be to try a wired or bluetooth headset.
It's pretty easy to find micro SIM adapters for sale online for 1 or 2 dollars.
I feel like I have some comforting responses to many of your concerns.
First of all, you should have a 1 year manufacturer's warranty against hardware defects. You should be covered.
They will most likely look for the water damage indicator on the battery, but if they are all official batteries then the store clerk won't know the difference. If it says LG on it then you're probably fine.
I saw an "unroot" option in SuperOneClick, but I cannot verify that it's functional for the Nitro. Yesterday was my first root ever. I would find a way to unroot it to be honest. Then do a hard reset and take it in.
As for the SIM going back to the iphone 4, it can be done. I just pulled my SIM and snapped a couple of pics to show you how to cut it and still use it. I didn't cut it myself, it was done by an ebay seller that reactivated my Unlimited Data plan and mailed me the card. He thought I had an iphone 4 so he cut it. I then told him I didn't have the iphone 4 so he set it back in and sent the whole card. It's worked in several phones since then.
I say if you love the Nitro then don't worry. AT&T should honor the manufacturer's 1 year warranty. I've never dealt with it so I don't know how they'll handle it, but they should take care of you.
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Thank you, what I was seeing was indeed the little pink crosses.
@gmkelly - thanks for the tip, I tried it out and my wired mic does work.
After unplugging the mic, I set it aside and when I checked again, the nitro's mic was working. I made a call and halfway through the issue started up again. Since then, I have replicated the issue multiple times using the recording app. The mic will work, and then usually stops working again after a few minutes of it being on, usually about 3.5 minutes. Thus the problem is intermittent, and I can replicate the problem for an AT&T rep.
What I really need to know is what to do about it being rooted.
EDIT: Dammit, I am having trouble replicating the problem now. Is there a chance that something in the headphone port is causing this. Ahh, I have a program to write for a C++ class and this is not a good time for this to be happening. Been recording now for 10 minutes and the mic is still working fine.
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful here.
red_solo_cup said:
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
Click to expand...
Click to collapse
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Oh btw, I recalled something an AT&T rep asked me when I was sending back the Atrix for an RMA. He didn't ask me to check the battery for water damage by looking at the pink crosses, he asked me to look for a white dot on the phone itself. The same white dot is on this phone. U can see it right above the middle screw to the right of the SD embossed sign. That white dot will change color (I forgot what color he said, maybe pink too) if the phone is water damaged.
I think nowadays the battery moisture indicator does not really apply anymore. At my job, we have tons of BB batteries that has indicators showing moisture damage but works perfectly fine. It's most likely just because the batteries get warm n moisture can build up by it.
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
red_solo_cup;21559845
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful [URL="http://dl.dropbox.com/u/16882142/AUD0001.3gp" said:
here[/URL].
Click to expand...
Click to collapse
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Ha, just figured out the "multi-quote" system.
AllstarE4 said:
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
Click to expand...
Click to collapse
The mic in question is the Nitro's built in microphone.
aquariuz23 said:
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Click to expand...
Click to collapse
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Easiest way to unroot is to download superoneclick 2.3.3 and click the unroot button with usb debugging enabled on the phone. I have done it several times without fail.
Which method did you use to root it? I know in the SuperOneClick program there is an "Unroot" button.
use malninion's unbricking solution to unroot your phone and restore it to factory if you are concerned about a root getting in the way of an exchange and are unable to deroot. also, all exchanges of this phone under warranty are for refurbished units, LG policy.
Refurbs are fine if they still hold the 1 year warranty. Do you know the details?
if you are asking me, do I know the details of what?
scott0 said:
if you are asking me, do I know the details of what?
Click to expand...
Click to collapse
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
AllstarE4 said:
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
Click to expand...
Click to collapse
The LG rep and the ATT rep I spoke with yesterday said the refurbs are better and they carry full warranty. I *thought* I heard the LG rep say our phone has a 6 month warranty, new or refurbed but it very well could be 1 year. Both reps said all refurbished phones are tested v. 10% of new phones are tested. Not sure how that makes a refurb better but that's all the details I was given re: the exchange policy.
Also, I went through the troubleshooting of mine on the phone with ATT, that agent issued a return authorization that I could have used locally by just bringing the phone in and getting a replacement. I got the impression that there would be no on-site attempt to fix my phone, just a visual inspection of the glass, case and water damage marks.
I was able to fix my phone so I didn't have to go through with it all.
Maybe it's 6 months on a new one. I think I heard 1 year, but I guess I'm not positive on that.
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
red_solo_cup said:
Ha, just figured out the "multi-quote" system.
The mic in question is the Nitro's built in microphone.
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Click to expand...
Click to collapse
Or, you can simply remove the super user icon from the app drawer and they won't even know the phone was ever rooted (unless they go into applications and search for it, which I HIGHLY doubt they will even bother). About backing up, how many apps do you have on your phone? Does it really matter if u have to reinstall them again? If it does, then get TiBu free edition n manually accept every reinstallation process.
As for contacts, sync them all to your gmail acc, n your emails should already be synced anyways. For sms/mms, get go sms pro (free) and it has the feature to backup your sms/mms to the phone which u can then back up to your computer.
Don't bother with restoring to factory settings, just hand the phone to them, removing any icons of apps that might indicate you are rooted.
gte460z said:
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
Click to expand...
Click to collapse
but a reflash = more fun times!
Hi, I have a hard-bricked Samsung Galaxy S2 (device shows up as QHUSB_DLOAD) from Telus (same model as from T-Mobile).
I already have a different phone so it's not pressing, but I would be curious about having it repaired.
Interestingly, aside from the hard-brick state - the phone has another issue. I honestly think the phone has bad memory or some hardware issue because the thing would crash routinely regardless of using stock rom or custom roms. Since day #1 with stock rom it would crash routinely. Flashing a custom rom seemed to make no difference; phone still would crash routinely in the same places. Of course, this was before I bricked it (accidentally installed wrong kernel)...
So I guess my question is, is this phone worth anything? I might be willing to spend up to $75 for repair. Seems like a better option than just collecting dust or thowing it away. Can I send this directly to Samsung? Or another service provider?
Your tips are appreciated.
well, a working phone is worth $200-300 on eBay depending on condition.
Otherwise, I find old electronics make for good target practice
[/COLOR]
Redsmurf said:
Hi, I have a hard-bricked Samsung Galaxy S2 (device shows up as QHUSB_DLOAD) from Telus (same model as from T-Mobile).
I already have a different phone so it's not pressing, but I would be curious about having it repaired.
Interestingly, aside from the hard-brick state - the phone has another issue. I honestly think the phone has bad memory or some hardware issue because the thing would crash routinely regardless of using stock rom or custom roms. Since day #1 with stock rom it would crash routinely. Flashing a custom rom seemed to make no difference; phone still would crash routinely in the same places. Of course, this was before I bricked it (accidentally installed wrong kernel)...
So I guess my question is, is this phone worth anything? I might be willing to spend up to $75 for repair. Seems like a better option than just collecting dust or thowing it away. Can I send this directly to Samsung? Or another service provider?
Your tips are appreciated.
Click to expand...
Click to collapse
www.mobiletechvideos.com/
I highly recommend this site. I cost $50 to fix it and they are pretty fast getting it back to you.
Just got off live chat with Samsung. The device is still under warranty so I guess I'm going to try my luck with that. Going to UPS to send it now...
Redsmurf said:
Hi, I have a hard-bricked Samsung Galaxy S2 (device shows up as QHUSB_DLOAD) from Telus (same model as from T-Mobile).
I already have a different phone so it's not pressing, but I would be curious about having it repaired.
Interestingly, aside from the hard-brick state - the phone has another issue. I honestly think the phone has bad memory or some hardware issue because the thing would crash routinely regardless of using stock rom or custom roms. Since day #1 with stock rom it would crash routinely. Flashing a custom rom seemed to make no difference; phone still would crash routinely in the same places. Of course, this was before I bricked it (accidentally installed wrong kernel)...
So I guess my question is, is this phone worth anything? I might be willing to spend up to $75 for repair. Seems like a better option than just collecting dust or thowing it away. Can I send this directly to Samsung? Or another service provider?
Your tips are appreciated.
Click to expand...
Click to collapse
Did you try to reflash it with Odin? and if nothing works--that phone is still worth a couple hundred dollars bricked.
You can use it as a nice fancy paperweight. Or you can drop it from a 10 story window and see what happens... our you can send it to Samsung for repair. Your decision.
Sent from my SAMSUNG-SGH-T989 using xda premium
Just got it back! Luckily they just went ahead and replaced the mainboard
It appears to have solved the frequent crashing issue as well - phone works perfect.
The phone speakers make a crackling popping noise periodically... i cant figure out what exactly triggers it and i dont think its necesarily just at high volume. The one way i know how to reproduce this every time is to run antutu benchmark and try to turn the volume all the way down and all the way up while the first video benchmark (i think its called maroon) is running. the speakers will crackle through several of the adjustements.
Anyone else experiencing this? Do you think this is a software issue or a factory defect? I could listen to music for a halfhour straight and not have an issue as long as im not doing anything else with the device which makes me think its more of a software issue when volume is being adjusted or other operation where the volume is being toggled (i.e it has also happened while receiving a notification where the first milliseconds of the notification alert will play and then it will "crackle-out")
I did a complete factory reset and booted total stock and still had the issue so its not root or any modification related.
Hey, i have the same problem! Did you contact the support?
CBlues said:
Hey, i have the same problem! Did you contact the support?
Click to expand...
Click to collapse
I contacted support and the tech said they didn't get any other reports of this happening and said it might be a hardware issue but then they forwarded me to Verizon to get a replacement phone... then Verizon told me it's not a hardware problem it's a software problem so I can't get a replacement. I am convinced that it is a software problem because of the symptoms of otherwise normally working speakers but at the same time I am very surprised that there aren't tons of other people bringing this up. I am also not sure where to report this bug to google
diabl0w said:
The phone speakers make a crackling popping noise periodically... i cant figure out what exactly triggers it and i dont think its necesarily just at high volume. The one way i know how to reproduce this every time is to run antutu benchmark and try to turn the volume all the way down and all the way up while the first video benchmark (i think its called maroon) is running. the speakers will crackle through several of the adjustements.
Anyone else experiencing this? Do you think this is a software issue or a factory defect? I could listen to music for a halfhour straight and not have an issue as long as im not doing anything else with the device which makes me think its more of a software issue when volume is being adjusted or other operation where the volume is being toggled (i.e it has also happened while receiving a notification where the first milliseconds of the notification alert will play and then it will "crackle-out")
I did a complete factory reset and booted total stock and still had the issue so its not root or any modification related.
Click to expand...
Click to collapse
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
I've been experiencing a similar issue. Pixel XL 128GB.
I notice sporadic stuttering in the video and audio whenever playing videos, either through YouTube or Chrome. I don't really notice it anywhere else, which leads me to believe it's a software issue. Potentially a bug in the video decoders. I haven't contacted Google support yet.
I had the same exact problem with my Verizon one, it happened twice in a week of owning it, it bothered me so I ended up returning it, back to my s7e!
---------- Post added at 04:37 PM ---------- Previous post was at 04:35 PM ----------
When it first started happening to me I couldn't find any others talking about the issue so I thought I was alone lol
My 32gb XL has been doing it too. I generally use bluetooth headphones, so it's not a big deal, but it is certainly something I've noticed when trying to use the in-phone speaker.
diabl0w said:
I contacted support and the tech said they didn't get any other reports of this happening and said it might be a hardware issue but then they forwarded me to Verizon to get a replacement phone... then Verizon told me it's not a hardware problem it's a software problem so I can't get a replacement. I am convinced that it is a software problem because of the symptoms of otherwise normally working speakers but at the same time I am very surprised that there aren't tons of other people bringing this up. I am also not sure where to report this bug to google
Click to expand...
Click to collapse
Obviously they are lying! See my post from 11/11/2016!http://forum.xda-developers.com/showpost.php?p=69576560&postcount=109
Scott said:
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
Click to expand...
Click to collapse
That would be me:silly:
Scott said:
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
Click to expand...
Click to collapse
ringochan said:
Obviously they are lying! See my post from 11/11/2016!http://forum.xda-developers.com/showpost.php?p=69576560&postcount=109
:
Click to expand...
Click to collapse
Thanks guys, so I contacted Verizon and they had the nerve to tell me that they would replace it but only with a "like new" device. What a joke. So basically they told me well **** you and that sucks that we sent you a broken phone so here's somebody else's old broken one. such a slap to the face.
I didn't have the time to sit an argue so I will have to either call back another time or go to a store
I'm contacting support about this now. I only notice it when I'm using my Daydream View headset though. But does anyone know if it's safe to perform a factory data reset if I'm rooted with custom kernel?
Sent from my Pixel XL using Tapatalk
I have the same issue. Here is where I posted about it.
http://forum.xda-developers.com/pixel-xl/help/pixel-xl-speaker-issue-t3483952/page3
I contacted Google. They want me to send my phone back and after they got it they will send me a replacement...
Being on Verizon I am also afraid that I'll get shipped a phone with a locked bootloader, I am still trying to figure out how I wanna handle this
Same here. Sending back for a new one.
diabl0w said:
Being on Verizon I am also afraid that I'll get shipped a phone with a locked bootloader, I am still trying to figure out how I wanna handle this
Click to expand...
Click to collapse
You can send you phone back to the Google store if you speak to the right person. But you will have to send it then they will send you another. But beware they are already sending used phones as replacements just as Verizon is. Many have returned their device for many different reasons. This is a nice phone and we all like Google but this phone has the worst customer service I've ever seen displayed versus a nexus. Google will actually argue with you to assure you there's nothing wrong with your phone even though you have it in your hand and know there's something wrong. And in all honesty every phone should be recalled because of the lens flare if the camera. That's a major issue noteworthy if a recall. Google doesn't want scar of their first all Google phone to tarnish their image and branding. I spoke to Google cs and the rep was totally real and honest starting that the camera has caused many phones to be replaced knowing all of them have the same camera issue. He said they've replaced do many phones that it had caused a delay of others getting their phones. Google actually has phones that are new put aside for replacing defective phones and they've used all of their stock as replacements. Hence the reason after two months they are already sending out used replacements.
I think I am going to take it to a Verizon store tomorrow because the process of showing them the issue will be a lot easier and maybe they have older phones in stock that don't have locked bootloader