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Turned off the phone last night, returned to it this morning (6+ hours) with "Power off - shutting down" on the screen. I ended up pulling the battery and booting from cold.
The phone turned back on with no problems, but 45 minutes after turning it off again - it is displaying the same screen and not shutting down. Pulling the battery, turning on and then turning off the phone immediately has the same problem.
Tasks running before the shut down are normal, I have almost no 3rd party apps installed yet.
Ideas anyone?
Sounds like a similar problem that I and a number of others seem to be having. The bad news is that there doesn't seem to be a simple fix at the moment, but the good news is that with it happening to increasing numbers of us, hopefully it will be remediable in a future update.
DoAndroidsDream said:
Gak. Didn't see the main post for the issue. *waves to admins for deletion*
Click to expand...
Click to collapse
Hi there,
What main post are you referring to for this issue?
If you could please direct me, thanks.
I'm having the same problem, last week I was turning the phone off and it would turn off in half hour or so.
This morning, I turned the phone off, and it has been "Shutting down" for about 3 hours now...
extremely frustrating!!!
Try to install "aLogCat" application. This app could show Android log files.
And see if you can spot something there ...
I also have this issue. I took out the battery.
The thing is ... after turned on ... you can turn off without any problem.
unmount sd card before shutting down.
Will change it from never to shutting down to shutting down in <10 seconds
Spineli said:
Hi there,
What main post are you referring to for this issue?
Click to expand...
Click to collapse
Perhaps this? :http://forum.xda-developers.com/showthread.php?t=666332
Had the same issue when I first got my desire from T-Mobile. SD Card later failed on me, and after getting a replacement from T-Mobile, the phone works perfectly and shuts down instantly. So my guess is that your problem is the SD card. You could try walking to the retailer and try to get a replacement SD card. When mine failed T-Mobile even gave me a 8gb one instead of the orignal 4gb
Im 99% sure its an app/widget causing the prob. I had the same, but its gone when I uninstalled most of my apps. Not sure which app caused the prob though...
I had that problem. After a hard reset it is not present any more. So i guess that some app caused it. Couldnt tell wich one.
hrcro said:
I had that problem. After a hard reset it is not present any more. So i guess that some app caused it. Couldnt tell wich one.
Click to expand...
Click to collapse
It might be harder to diagnose than uninstalling/killing something and trying again, as it might be due to memory leaks, services, other tasks. I've read that it might be related to the backup to sd card which happens from time to time, so unless you're in the middle of a backup then you'd not have a problem (assuming there is a connection). You can only tell over time.
HTC Desire won't power off
I had the exact same problem. I only had 2 widgets active: 1 was the Handcent SMS widget the other was a Battery widget from mippin.com. I changed the Handcent widget to the program shortcut but did not uninstall and uninstalled the Battery widget. Now it powers off with no problem
i have the same issue with my desire.. i have a 8gb sd card in there.. which is nearly full.. maybe thats an issue?
how do you unmount card before shutting down?
micks_address said:
how do you unmount card before shutting down?
Click to expand...
Click to collapse
Menu > Settings > SD and Phone Storage > Unmount SD Card
thanks for that.. is there any downside to doing a hard reset? is that setting - privacy - factory data reset?
Gana1991 said:
Menu > Settings > SD and Phone Storage > Unmount SD Card
Click to expand...
Click to collapse
Once I tried to unmount sd card and then it wasn't possible at all to shut down the phone. I had to remove battery
hey buddy, try to remove quick links like back light and soft reset, it works also try with flash light same...worked with me..good luck. or try toms power off zip.
DESIRE doesnt turn off
It sucks..all night long, this morning i found out it was still in the process of shutting down..turning off the cell phone should be a priority program,all others tasks must shut down..i think HTC should make an update since a lot of users experience same problem.
It used to hang at shutting down with me too. But, and I have no idea what changed, it now shuts down just fine. Weird stuff!
I shut mine down last night. It used to take about 60seconds to shut down but last night it just said "shutting down" for hours. I left it to see what happened. 11hours later it still said "shutting down". I picked it up and was going to open it up and remove battery. I obviously didn't want to do that to get dust and crap into the back of phone. As soon as I turned it over to remove back the screen went white! HTC. And it started up. ? ? ? coincidence or did me moving it around cause the restart after 11hours?
Anyway, I can tell it now has 237mb free (using advanced task killer to check memory available). It never normally has more than 150mb free. Maybe there is a memory leak somewhere in Sense UI? It seems the longer you have used thephone without a restart, the more likley it will hang during shutdown.
I hope HTC are aware of this issue. I logged a support call too, as I'm sure many of you did.
anyway, shake the phone around a bit before you remove the back to see if that helps. It did for me after 11 hours of being stuck on "shutting down!" screen.
Oh by the way, I had unmounted the card befre the shut down in the hopes it would be quicker than 60seconds. It made no difference!
i had this issue also.. a factory reset fixed it.. i think it was an app i installed did the damage.. some mentioned unmounting the sd card first but i tried that and it made no difference..
My incredible will restart itself randomly. There's no pattern to it, it runs fine when it's on or I don't see anything wrong with it. The only thing that may be different is that it hasn't been activated by verizon yet. Just wondering if anybody else is having this problem
Yes I do too.I have done two hard resets and it has not fixed the issue.
I plan on calling in for most likely a replacement this week. It's not the signal issue as I live in Ohio.
+1 random resets
1 Million Postings
<sigh> I feel like I should keep a text file on hand which addresses THIS issue, and one which answers "will the 2150mah battery need a new back" ...
Anyway, on THIS tried and true point, a google search shows:
http://community.vzw.com/t5/Android...DIBLE-HTC-Incredible-Reboot-Issue/td-p/191740
http://www.product-reviews.net/2010/05/03/htc-droid-incredible-reboot-problems/
http://www.engadget.com/2010/05/01/htc-incredible-suffering-random-reboots-for-tar-heel-fans-and-du/
http://www.phonesreview.co.uk/2010/05/02/htc-incredible-incredibly-reboots-persistently/
etc. In addition there are plenty of posts on this topic on PPCGeeks, Android Forum, and IncredibleForum
Hopefully a fix will come.
I've had my incredible for about a week now with absolutely zero random resets.. maybe the newer shipped phones got a fix?
mine randomly resets when in low service areas
or
I believe mine resets randomly when the phone gets too hot (pocket, holder, etc).
Probably doesn't help much but two-three weeks ago my phone rebooted randomly 3-4 times over the course of about two days. It was always in an area with four bars of service and it wasn't overheating (to the touch).
Hasn't happened since then, though, so dunno.
I have had my phone for about a month and have not had a random reboot. I have had the HTC logo come up with a loading screen for a few seconds after shutting down progs with the Advanced Task Mgr.
I did not have any problems for the first few weeks but yesterday it rebooted on its own twice in two hours. Then it was fine the rest of the day. Nothing since then but I am watching it.
UgXvibe said:
I have had my phone for about a month and have not had a random reboot. I have had the HTC logo come up with a loading screen for a few seconds after shutting down progs with the Advanced Task Mgr.
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Click to collapse
Ok, I take this statement back.. phone has rebooted 2 times in the past 2 days. I'm not sure whats doing it yet. Where I had the phone as I watched it restart is in a very low cell reception area.. I'm in the sticks so some spots in my house work better than others.
+1 for Random Rebooting , 2-3X a day
Once mine warms up it goes into an endless reboot cycle until i pull the battery. Make a call it reboots. Use the nav it reboots. I have perfect signal but the indicator jumps from 0 to 4 bars on all my phones like vzw has issues. Using my wm phone instead with no issues. Even not activated with a fresh rom flash it does it. What a pos.
I've had the phone for ~1 month and had ZERO random resets until I moved home from college. I always had full 3G service at school, but have 0-1 bars on 1X at home. I had two random resets today.
i got random restart until i pull out the battery.. finally i found the phone restart because of the sd card, i formatted the sd card then ok, but when moving the application to sd, the problem persist again, maybe it because some application cannot move to sd..
khaidir84 said:
i got random restart until i pull out the battery.. finally i found the phone restart because of the sd card, i formatted the sd card then ok, but when moving the application to sd, the problem persist again, maybe it because some application cannot move to sd..
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Click to collapse
I've had this happen when putting apps on SD while using LPP. It apparently does not deal well when apps are on SD. Note: none of the apps I was using widgets and I read up on the LPP FC on reboot situation. But idk what the issue is for you but i've been able to reproduce a reboot when apps are on SD and I force a lot of CPU usage with LPP. Not an issue anymore though I just don't put apps on SD to be safe
after create partition on my sd using darktremor script for ext3.. my problem solve.. this is because the script in the ext3 informed to the system that the ext3 is phone storage..
Sent from my Incredible S using XDA Premium App
Random restarts, lag, etc
I've had my Incredible for about a year and a half, and it's been rooted all along. I kept getting the "low on space" warning, so I applied the "Convert2Ext4_no_data_limit_normal_dalvik.zip" fix from another thread (http://forum.xda-developers.com/showthread.php?t=1488351)
But after applying this so-called "fix," my Incredible lags like crazy, randomly restarts, freezes, etc. For example, while typing this comment, it's trying to send a text to my wife, and going on about 5 minutes of the "please wait" screen while sending.
It's the standard incredible (ADR6300) running the stock ROM... :crying:
My HTC Desire keeps going off everyday. It happens while browsing or during a phone call too. The screen goes blank. The power button also does not work to restart the phone. Then, I have to remove the battery and restart it. Is there any problem or bug? Can I restart the phone in any other way? I read about factory (hard) reset, but I will lose all my settings then. Will hard reset delete my contacts list too?
Also, it frequently shows an SD card error, which goes away if I restart the phone again. I've formatted the card several times.
I don't have too many apps installed and a have 4 GB sd card with about 2 GB of mp3 files only.
Looking forward to your response.
Thanks.
I have searched for this issue but couldn't find anything about it...
So I got my GSM Galaxy Nexus from Rogers 10 days ago. It has been working dandy with maybe 1 force close the whole time and no random reboots. I also unlocked the bootloader and installed 4.0.2 (yakju) keeping the radio that came with it intact.
I also installed Google Wallet on it and successfully used it. Other than that, I haven't done any tweaks, and like I said, it has been working perfectly with no problems whatsoever.
Enter today: I woke up this morning and went to check my phone. Instantly like 3 applications force closed (ones that weren't even running in the foreground too). Now for the past 3 hours hours or so, applications force close (some won't even have a chance to run for a second) and the phone reboots randomly. I think it has rebooted around 30 times in the past 3 hours. Sometimes it reboots as soon as it has booted up, sometimes it works for a few minutes before rebooting.
Every time it reboots it shows my old battery stats (I think.. from before I went to sleep), and notifies me of the same emails. I managed to install one app before it did a random reboot once, but after the reboot it was gone. (Think Groundhog Day).
I have no idea how to fix this short of doing a factory reset. Anyone have any ideas as to what may be happening or how to fix it?
Thanks.
stenzor said:
I have searched for this issue but couldn't find anything about it...
So I got my GSM Galaxy Nexus from Rogers 10 days ago. It has been working dandy with maybe 1 force close the whole time and no random reboots. I also unlocked the bootloader and installed 4.0.2 (yakju) keeping the radio that came with it intact.
I also installed Google Wallet on it and successfully used it. Other than that, I haven't done any tweaks, and like I said, it has been working perfectly with no problems whatsoever.
Enter today: I woke up this morning and went to check my phone. Instantly like 3 applications force closed (ones that weren't even running in the foreground too). Now for the past 3 hours hours or so, applications force close (some won't even have a chance to run for a second) and the phone reboots randomly. I think it has rebooted around 30 times in the past 3 hours. Sometimes it reboots as soon as it has booted up, sometimes it works for a few minutes before rebooting.
Every time it reboots it shows my old battery stats (I think.. from before I went to sleep), and notifies me of the same emails. I managed to install one app before it did a random reboot once, but after the reboot it was gone. (Think Groundhog Day).
I have no idea how to fix this short of doing a factory reset. Anyone have any ideas as to what may be happening or how to fix it?
Thanks.
Click to expand...
Click to collapse
Is it doing a full reboot or just a "warm start"?
Sent from my Galaxy Nexus using Tapatalk
What's a warm start? It seems to be doing a full reboot.. Screen goes black, then Google logo appears, then the boot animation.
It seems that I cannot do a factory reset.. selecting it in the menu brings me to the android robot on its back with a red exclamation mark, and selecting wipe data from that menu doesn't actually wipe anything even though it says it does.
Try unlocking and relocking your boot loader if you are going to factory reset anyways
Sent from my Galaxy Nexus using xda premium
It's already unlocked.. You mean locking it and unlocking again? Also, is there any way to batch reinstall all the apps tied to my account? And also, any clue how this issue could have originated? I want to avoid it in the future.
No idea.. all I can think of is an app using all of your memory as that's what causes a force close.. and sure try relocking and unlocking if a normal factory reset won't do it. If you have titanium backup you can use that to batch reinstall but if it is an all causing this issue you should install them one at a time to see of there are any adverse effects.
I don't know if it is an app but that is my best guess.
Sent from my Galaxy Nexus using xda premium
I hadn't installed any new apps prior to this.. and everything was working fine before, which is why I'm confused as to what could have caused this. Also, not just one app force closes, but like 4 at a time.. usually the Google apps for some reason. I checked the memory and the CPU and it seemed to be running at normal levels.
Have you tried an old-fashioned battery pull?
Haven't had this happen to me, but a pull usually does the trick.
Yep, and it hasn't worked.. Every time the device reboots, it will either reboot again right away, or if i don't touch it, it will idle. Then if I try to do anything, 3 or 4 apps will crash instantly, and then it will freeze and instantly restart.
If I manage to install an app, I can run it, but then it crashes and reboots again with no sign of the app. Deleting apps is also useless as they are back after reboot. Strange issue.
Guys, I really need help.. I finally had time to sit down with my phone and figure out this issue so I decided to just do a wipe. As I wrote previously, I am unable to wipe it from within the OS due to it rebooting when I do, so I decided to re-lock the bootloader.
When I typed "fastboot oem lock", it changed the lock state on my phone to locked.. as I was expecting.. however, when I rebooted the bootloader, it was unlocked again. WTF? Now I am trying to flash stock 4.0.2 to it again (which it was already), but it's been stuck on "writing 'system' ..." for half hour
Could the flash memory be corrupted somehow?
Ok, I have deduced that it is most likely corrupted flash memory.. I didn't even know that could happen, especially in 10 days.. I guess that's good ol' "Made in China" at work. Still, am I the only one who has had their flash memory fail on them?
Crossing my fingers that Rogers will replace my Galaxy Nexus even though it's rooted and bootloader unlocked :/
Hey stenzor,
I am facing same problem of rebooting...
But I haven't flashed it to yakju.
Did rogers replaced your?
Has anyone experienced any spontaneous reboots on their ZL yet?
Mine has done it twice, both times while doing things related to Google apps or accounts. The first time my phone rebooted, I was actually adding my Google account after a reset to fix the notification LED issue. When I unchecked the option to backup and restore my Google account, my phone blinked the xperia logo, then rebooted (Sony logo, xperia logo, boot animation then done). It was a very quick reboot.
The next time, I was installing apps from the Play Store. A bunch of apps were queued up, downloading and installing over Wi-Fi. I hit the home button, then was about to open up a folder to check my Gmail app settings when again, the phone blinked the xperia logo and proceeded to reboot. When it was done, it continued to install my apps as queued from the Play Store, as if nothing happened. It hasn't done it since (of course, this was only a few hours ago).
My phone is not rooted & I have not messed with the bootloader unlocking or anything. It's 100% stock while I'm evaluating it against my SGS3 for a potential permanent switch. I've got the US C6506 model (black, on AT&T -- LTE is working fine).
I really, really like this phone so far, and I'm just hoping that these two reboots were a random oddity, not to be repeated.
Interestingly, I actually fully set up the phone yesterday evening, but when I discovered I had the notification issue, I reset it this morning and re-did all of it. The phone did NOT reboot at all yesterday in the 4 or 5 hours I spent playing with it, either. It sat in standby overnight without incident as well -- all prior to the reset today & the 2 subsequent reboots.
I guess from here it'll be a waiting game to see if it does it again, but in the meantime, I was curious if anyone else had seen anything like this with their ZL.
Yup, seen it twice myself. First time, I noticed that it had rebooted when I couldn't find any previously running apps. The second time I was in the Settings screen when it randomly rebooted. I was just about to click the Display setting when this happened.
I'm just running the stock ROM on the C6506 model. I'm keeping an eye out on it and will see if there is a pattern.
rajeshr said:
Yup, seen it twice myself. First time, I noticed that it had rebooted when I couldn't find any previously running apps. The second time I was in the Settings screen when it randomly rebooted. I was just about to click the Display setting when this happened.
I'm just running the stock ROM on the C6506 model. I'm keeping an eye out on it and will see if there is a pattern.
Click to expand...
Click to collapse
Thanks ... in some ways it's good to know, and in others, it worries me. I hope it isn't a pattern, though. Thus far, I've used the phone since the two reboots without incident (music playing, bluetooth connections, and phone calls).
EDIT: A third reboot. This time I had just updated a few apps in the Play Store, returned to my home screen and was about to turn my Wi-Fi off when it rebooted. One common thread thus far is that my Wi-Fi has been on each time. I have no idea if that's related or not, though.
I have been using mine for 1 week and have not had any reboots. I am using the hspa version (c6502) and I am a heavy user
Seems to me that the random reboots are isolated to 6506 models. I haven't had one single reboot in the past week I have been extensively using mine (6502). However, while I was on CM10, my phone hung and rebooted like hell.
Yeah I'm c6502 aswell no random reboots.
Sent from my Nexus 4 using xda premium
No reboots on C6502
Same here, have been using my ZL (C6502) for the past 22 days without a single reboot or freeze. Heavy usage for last week or so (wifi on all the time). I too think this and the low call volume issue might be specific to C6506 (LTE) version.
6502 here as well, no reboots so far and I'm rooted. Been about 2 weeks.
I'm starting to think this issue is unique to me and/or my phone -- at least my specific case. Actually, I'm glad for that, because I love this phone.
I realized I may in fact have memory card corruption. I'm going to explore that further, because I had some serious issues with my SGS3 corrupting microSD cards. I thought it hadn't done it on my current card, but I have discovered some corrupted sound files on it, so I think I'm going to do a format of my microSD and see what happens.
Thanks for all the input, folks!
I had some reboots in past one week
using since March 10th
today itself had 2-3 reboots
one more thing is had blank screen during a phone call also
we need Roms for this device I never understood
why there is so much delay in release of custom Roms
Once,
but not sure it was rebooting. Cuz the screen went blank. Then i had to press a tiny yellow button that says off near the sim slot. Then it came back to life. Plus my wake up button is kinda hard to press. Do you guys hv that problem?
Sent from my C6502 using xda app-developers app
safuan7822 said:
Once,
but not sure it was rebooting. Cuz the screen went blank. Then i had to press a tiny yellow button that says off near the sim slot. Then it came back to life. Plus my wake up button is kinda hard to press. Do you guys hv that problem?
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
I wouldn't call that a reboot, at least not in the sense that I was seeing them. That's more like a freeze that would require a battery pull on a phone with a removable battery (I used to have this all the time on the Samsung Captivate).
My ZL was rebooting fully right in front of me (screen goes black, then the xperia logo, followed by the full normal boot sequence, just very rapid -- the boot animation is shorter than a cold boot).
Note -- I have not actually fixed my memory card yet, and I have not seen any more reboots. I'm nearly a full day on my current battery charge, too.
I have the C6506 also, and I get numerous random reboots also. I did get few logcats, but I have not seen any revelant info that causes the random reboots. I replaced my micro-sim, thinking it may caused modem panic reboots, but that wasn't root of the problem. However, I did notice that the reboots occurred less without micro SD card, but I haven't completely made that conclusion yet (I want to listent to my music!).
I also have a 6506 and have been experiencing some kind of reboot. Not a full reboot that the OP has been talking about, but one where my screen just turns off. At first I thought better battery stats was just having issues as my stats would end up all out of whack for no reason. Then today the screen shut off while in use. I only had to push the power button to get back to my lock screen. But again my stays were all out of whack. I'll have to pull the log later but I hope this is is just a software issue.
Qmann05 said:
I also have a 6506 and have been experiencing some kind of reboot. Not a full reboot that the OP has been talking about, but one where my screen just turns off. At first I thought better battery stats was just having issues as my stats would end up all out of whack for no reason. Then today the screen shut off while in use. I only had to push the power button to get back to my lock screen. But again my stays were all out of whack. I'll have to pull the log later but I hope this is is just a software issue.
Click to expand...
Click to collapse
Interesting. I've replaced all my corrupted files on my microSD card as of now, and so far, aside from that first day, I have not had a single reboot of the kind I saw before. Actually, no reboots at all, and my current uptime shows it (111 hours).
What happened to me was I had had a bad microSD card in my SGS3 -- files would become corrupted with time on it. I finally replaced it with a new one, but apparently when I copied my data back to it, I inadvertently copied a few of the corrupted audio files (notification sounds, actually) but never noticed it. I realized this when I was resetting my notification sound for text messages and heard the signs of corruption in the file, and so I began to think my phone had been responsible for the corruption. I know now that that can't be true -- otherwise I'd have some corrupt photos as well, and I don't. Only a few select sound files were bad, and because I keep regular backups of the contents of my microSD cards, I just copied the wrong ones (d'oh!).
Of course, I've had random reboots on android devices before (Asus TF101), so I'm quite wary of them -- if I see anything further, I'll post about it.
I looked at the log and saw nothing conclusive that would be making my screen turn off. I also checked my up time and it hasn't reset, so I know it's not a true reboot. When I put my SD card in I just wiped it from the phone. The only thing I put back was music files. Thinking about that now it wasn't the clean start I usually give my phones. So I just wiped the card again and we will see today if anything happens
C6503 here and I've been getting a couple reboots a day since I bought it. 2 days ago I used PC Companion to solve another issue (random loss of network signal) by reinstalling the phone software and that seems to have fixed it. Unfortunately the random reboots are still present.
I don't use any SD card at the moment.
I've now been using my ZL for a month or so, and since that first day when I made this post, no spontaneous reboots at all. I have no idea how or why, they just stopped on their own.