Develop Bugs

HTC Desire won't shut down / power off

Turned off the phone last night, returned to it this morning (6+ hours) with "Power off - shutting down" on the screen. I ended up pulling the battery and booting from cold.
The phone turned back on with no problems, but 45 minutes after turning it off again - it is displaying the same screen and not shutting down. Pulling the battery, turning on and then turning off the phone immediately has the same problem.
Tasks running before the shut down are normal, I have almost no 3rd party apps installed yet.
Ideas anyone?

Sounds like a similar problem that I and a number of others seem to be having. The bad news is that there doesn't seem to be a simple fix at the moment, but the good news is that with it happening to increasing numbers of us, hopefully it will be remediable in a future update.

DoAndroidsDream said:
Gak. Didn't see the main post for the issue. *waves to admins for deletion*
Click to expand...
Click to collapse
Hi there,
What main post are you referring to for this issue?
If you could please direct me, thanks.
I'm having the same problem, last week I was turning the phone off and it would turn off in half hour or so.
This morning, I turned the phone off, and it has been "Shutting down" for about 3 hours now...
extremely frustrating!!!

Try to install "aLogCat" application. This app could show Android log files.
And see if you can spot something there ...
I also have this issue. I took out the battery.
The thing is ... after turned on ... you can turn off without any problem.

unmount sd card before shutting down.
Will change it from never to shutting down to shutting down in <10 seconds

Spineli said:
Hi there,
What main post are you referring to for this issue?
Click to expand...
Click to collapse
Perhaps this? :http://forum.xda-developers.com/showthread.php?t=666332

Had the same issue when I first got my desire from T-Mobile. SD Card later failed on me, and after getting a replacement from T-Mobile, the phone works perfectly and shuts down instantly. So my guess is that your problem is the SD card. You could try walking to the retailer and try to get a replacement SD card. When mine failed T-Mobile even gave me a 8gb one instead of the orignal 4gb

Im 99% sure its an app/widget causing the prob. I had the same, but its gone when I uninstalled most of my apps. Not sure which app caused the prob though...

I had that problem. After a hard reset it is not present any more. So i guess that some app caused it. Couldnt tell wich one.

hrcro said:
I had that problem. After a hard reset it is not present any more. So i guess that some app caused it. Couldnt tell wich one.
Click to expand...
Click to collapse
It might be harder to diagnose than uninstalling/killing something and trying again, as it might be due to memory leaks, services, other tasks. I've read that it might be related to the backup to sd card which happens from time to time, so unless you're in the middle of a backup then you'd not have a problem (assuming there is a connection). You can only tell over time.

HTC Desire won't power off
I had the exact same problem. I only had 2 widgets active: 1 was the Handcent SMS widget the other was a Battery widget from mippin.com. I changed the Handcent widget to the program shortcut but did not uninstall and uninstalled the Battery widget. Now it powers off with no problem

i have the same issue with my desire.. i have a 8gb sd card in there.. which is nearly full.. maybe thats an issue?
how do you unmount card before shutting down?

micks_address said:
how do you unmount card before shutting down?
Click to expand...
Click to collapse
Menu > Settings > SD and Phone Storage > Unmount SD Card

thanks for that.. is there any downside to doing a hard reset? is that setting - privacy - factory data reset?
Gana1991 said:
Menu > Settings > SD and Phone Storage > Unmount SD Card
Click to expand...
Click to collapse

Once I tried to unmount sd card and then it wasn't possible at all to shut down the phone. I had to remove battery

hey buddy, try to remove quick links like back light and soft reset, it works also try with flash light same...worked with me..good luck. or try toms power off zip.

DESIRE doesnt turn off
It sucks..all night long, this morning i found out it was still in the process of shutting down..turning off the cell phone should be a priority program,all others tasks must shut down..i think HTC should make an update since a lot of users experience same problem.

It used to hang at shutting down with me too. But, and I have no idea what changed, it now shuts down just fine. Weird stuff!

I shut mine down last night. It used to take about 60seconds to shut down but last night it just said "shutting down" for hours. I left it to see what happened. 11hours later it still said "shutting down". I picked it up and was going to open it up and remove battery. I obviously didn't want to do that to get dust and crap into the back of phone. As soon as I turned it over to remove back the screen went white! HTC. And it started up. ? ? ? coincidence or did me moving it around cause the restart after 11hours?
Anyway, I can tell it now has 237mb free (using advanced task killer to check memory available). It never normally has more than 150mb free. Maybe there is a memory leak somewhere in Sense UI? It seems the longer you have used thephone without a restart, the more likley it will hang during shutdown.
I hope HTC are aware of this issue. I logged a support call too, as I'm sure many of you did.
anyway, shake the phone around a bit before you remove the back to see if that helps. It did for me after 11 hours of being stuck on "shutting down!" screen.
Oh by the way, I had unmounted the card befre the shut down in the hopes it would be quicker than 60seconds. It made no difference!

i had this issue also.. a factory reset fixed it.. i think it was an app i installed did the damage.. some mentioned unmounting the sd card first but i tried that and it made no difference..

[Q]Devastating HTC Desire HD Problem[Q]

After being on a few websites, I found a few people saying that this problem seemed to be hardware related, however I now know this is not true, as a hard-reset has managed to get functionality back again.
Anyway, I was taking pictures on my phone today, and I've only had it for two days. I took about 7 pictures with the flash on, and the saturation edited a little bit to give my pictures more colour, ect. Anyway on the 8th photo or however many it was my phone decided to turn off. This only happened if the flash was turned on, however if I went into the flashlight application the LED's worked fine... The only way to fix was by doing a hard-reset + the phone wouldn't turn on unless I removed the battery. As of now, my camera is working fine, but if this happens again, what should I do?

I heard of that. It seems to happen sometimes when the battery is low. Try charging your battery and see if this happens again
Tapatalked with Tapatalk from my Desire HD using Tapatalk.

Ah, thanks. At the time u was suffering from a low battery, and I was out on the country roads about 20 miles away from my house, that's a big help because if it happens again I know not to reset my phone. Thanks mate.
Sent from my Desire HD using XDA App

OMW the drama of that title.
I was expecting a Bollywood script. Damn it, i want my money back

i had exatly the same problem on my desire hd with leedroid on.
i would take a photo, the first couple would be ok then bam the phone was off. to restart the battery would have to be removed. i cleared dalvik, etc and eventually reflashed with no change.
i gave up then all of a sudden i was getting sdcard unextpected eject on mp3 playback.....
this kept happening so i put the card into my pc and ran scan disk, no probs.....
i then decided to put my other 16gb card in and put that card into my archos a5a. when copying over i noticed the proccedure would freeze, then all of a sudden my open disk would show up. the card works fine when cool but as soon as fast moving data and lots of it (8mp pics for example) it would fail.
im currently waiting for a rma on that card as i have noticed it has a five year warrenty (pny) - could this be your problem?

[Q] Spontaneous reboots on the ZL?

Has anyone experienced any spontaneous reboots on their ZL yet?
Mine has done it twice, both times while doing things related to Google apps or accounts. The first time my phone rebooted, I was actually adding my Google account after a reset to fix the notification LED issue. When I unchecked the option to backup and restore my Google account, my phone blinked the xperia logo, then rebooted (Sony logo, xperia logo, boot animation then done). It was a very quick reboot.
The next time, I was installing apps from the Play Store. A bunch of apps were queued up, downloading and installing over Wi-Fi. I hit the home button, then was about to open up a folder to check my Gmail app settings when again, the phone blinked the xperia logo and proceeded to reboot. When it was done, it continued to install my apps as queued from the Play Store, as if nothing happened. It hasn't done it since (of course, this was only a few hours ago).
My phone is not rooted & I have not messed with the bootloader unlocking or anything. It's 100% stock while I'm evaluating it against my SGS3 for a potential permanent switch. I've got the US C6506 model (black, on AT&T -- LTE is working fine).
I really, really like this phone so far, and I'm just hoping that these two reboots were a random oddity, not to be repeated.
Interestingly, I actually fully set up the phone yesterday evening, but when I discovered I had the notification issue, I reset it this morning and re-did all of it. The phone did NOT reboot at all yesterday in the 4 or 5 hours I spent playing with it, either. It sat in standby overnight without incident as well -- all prior to the reset today & the 2 subsequent reboots.
I guess from here it'll be a waiting game to see if it does it again, but in the meantime, I was curious if anyone else had seen anything like this with their ZL.

Yup, seen it twice myself. First time, I noticed that it had rebooted when I couldn't find any previously running apps. The second time I was in the Settings screen when it randomly rebooted. I was just about to click the Display setting when this happened.
I'm just running the stock ROM on the C6506 model. I'm keeping an eye out on it and will see if there is a pattern.

rajeshr said:
Yup, seen it twice myself. First time, I noticed that it had rebooted when I couldn't find any previously running apps. The second time I was in the Settings screen when it randomly rebooted. I was just about to click the Display setting when this happened.
I'm just running the stock ROM on the C6506 model. I'm keeping an eye out on it and will see if there is a pattern.
Click to expand...
Click to collapse
Thanks ... in some ways it's good to know, and in others, it worries me. I hope it isn't a pattern, though. Thus far, I've used the phone since the two reboots without incident (music playing, bluetooth connections, and phone calls).
EDIT: A third reboot. This time I had just updated a few apps in the Play Store, returned to my home screen and was about to turn my Wi-Fi off when it rebooted. One common thread thus far is that my Wi-Fi has been on each time. I have no idea if that's related or not, though.

I have been using mine for 1 week and have not had any reboots. I am using the hspa version (c6502) and I am a heavy user

Seems to me that the random reboots are isolated to 6506 models. I haven't had one single reboot in the past week I have been extensively using mine (6502). However, while I was on CM10, my phone hung and rebooted like hell.

Yeah I'm c6502 aswell no random reboots.
Sent from my Nexus 4 using xda premium

No reboots on C6502
Same here, have been using my ZL (C6502) for the past 22 days without a single reboot or freeze. Heavy usage for last week or so (wifi on all the time). I too think this and the low call volume issue might be specific to C6506 (LTE) version.

6502 here as well, no reboots so far and I'm rooted. Been about 2 weeks.

I'm starting to think this issue is unique to me and/or my phone -- at least my specific case. Actually, I'm glad for that, because I love this phone.
I realized I may in fact have memory card corruption. I'm going to explore that further, because I had some serious issues with my SGS3 corrupting microSD cards. I thought it hadn't done it on my current card, but I have discovered some corrupted sound files on it, so I think I'm going to do a format of my microSD and see what happens.
Thanks for all the input, folks!

I had some reboots in past one week
using since March 10th
today itself had 2-3 reboots
one more thing is had blank screen during a phone call also
we need Roms for this device I never understood
why there is so much delay in release of custom Roms

Once,
but not sure it was rebooting. Cuz the screen went blank. Then i had to press a tiny yellow button that says off near the sim slot. Then it came back to life. Plus my wake up button is kinda hard to press. Do you guys hv that problem?
Sent from my C6502 using xda app-developers app

safuan7822 said:
Once,
but not sure it was rebooting. Cuz the screen went blank. Then i had to press a tiny yellow button that says off near the sim slot. Then it came back to life. Plus my wake up button is kinda hard to press. Do you guys hv that problem?
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
I wouldn't call that a reboot, at least not in the sense that I was seeing them. That's more like a freeze that would require a battery pull on a phone with a removable battery (I used to have this all the time on the Samsung Captivate).
My ZL was rebooting fully right in front of me (screen goes black, then the xperia logo, followed by the full normal boot sequence, just very rapid -- the boot animation is shorter than a cold boot).
Note -- I have not actually fixed my memory card yet, and I have not seen any more reboots. I'm nearly a full day on my current battery charge, too.

I have the C6506 also, and I get numerous random reboots also. I did get few logcats, but I have not seen any revelant info that causes the random reboots. I replaced my micro-sim, thinking it may caused modem panic reboots, but that wasn't root of the problem. However, I did notice that the reboots occurred less without micro SD card, but I haven't completely made that conclusion yet (I want to listent to my music!).

I also have a 6506 and have been experiencing some kind of reboot. Not a full reboot that the OP has been talking about, but one where my screen just turns off. At first I thought better battery stats was just having issues as my stats would end up all out of whack for no reason. Then today the screen shut off while in use. I only had to push the power button to get back to my lock screen. But again my stays were all out of whack. I'll have to pull the log later but I hope this is is just a software issue.

Qmann05 said:
I also have a 6506 and have been experiencing some kind of reboot. Not a full reboot that the OP has been talking about, but one where my screen just turns off. At first I thought better battery stats was just having issues as my stats would end up all out of whack for no reason. Then today the screen shut off while in use. I only had to push the power button to get back to my lock screen. But again my stays were all out of whack. I'll have to pull the log later but I hope this is is just a software issue.
Click to expand...
Click to collapse
Interesting. I've replaced all my corrupted files on my microSD card as of now, and so far, aside from that first day, I have not had a single reboot of the kind I saw before. Actually, no reboots at all, and my current uptime shows it (111 hours).
What happened to me was I had had a bad microSD card in my SGS3 -- files would become corrupted with time on it. I finally replaced it with a new one, but apparently when I copied my data back to it, I inadvertently copied a few of the corrupted audio files (notification sounds, actually) but never noticed it. I realized this when I was resetting my notification sound for text messages and heard the signs of corruption in the file, and so I began to think my phone had been responsible for the corruption. I know now that that can't be true -- otherwise I'd have some corrupt photos as well, and I don't. Only a few select sound files were bad, and because I keep regular backups of the contents of my microSD cards, I just copied the wrong ones (d'oh!).
Of course, I've had random reboots on android devices before (Asus TF101), so I'm quite wary of them -- if I see anything further, I'll post about it.

I looked at the log and saw nothing conclusive that would be making my screen turn off. I also checked my up time and it hasn't reset, so I know it's not a true reboot. When I put my SD card in I just wiped it from the phone. The only thing I put back was music files. Thinking about that now it wasn't the clean start I usually give my phones. So I just wiped the card again and we will see today if anything happens

C6503 here and I've been getting a couple reboots a day since I bought it. 2 days ago I used PC Companion to solve another issue (random loss of network signal) by reinstalling the phone software and that seems to have fixed it. Unfortunately the random reboots are still present.
I don't use any SD card at the moment.

I've now been using my ZL for a month or so, and since that first day when I made this post, no spontaneous reboots at all. I have no idea how or why, they just stopped on their own.

[Q] My phone gets badly stuck

I bought a second hand At&T HTC Desire HD/Inspire 4g a month ago . But because of my exams I decided not to use the playstore or insert my sim. It doesn't even have an SD card. I was just browsing the internet from my phone for a month. The problem occured when I signed up on playstore a few days ago. I downloaded 5 apps now and then , and then deleted 3 of them. Yesterday when I was checking out the play store the phone started getting stuck while scrolling , only slightly. But when I typed on the search bar the phone got badly stuck and would enter the letter that I had clicked 5 seconds later, and after doing that for a bit it got completely stuck. It timed out so the light went off and it would do nothing so I turned it off, opened up again. I thought this was because of low memory as the phone only has 1gb free memory. But when I was scrolling through applications today it again started getting slightly stuck just as before, so I didn't go further and closed the playstore. What might be wrong with the phone and what should I do about it? I know this msg is very detailed but I'm really worried so just making sure you know everything. Thank you in advance.

First. Have you tried to check through Task Manager which applications are open and how much they consume?
Two. Perhaps because the load on the phone (without using the memory card), things begin to move slowly
Three. Did you restore factory settings on your purchase of the phone? He may be busy files or programs in the background.
4 I recommend you start from scratch, try to maybe put some clean and simple rom.
Good Luck!

Try cache and dalvik-cache wipe and fix permissions by going to recovery
Sent from my SCH-I535 using xda premium

Everything is crashing

My note 4 randomly freezes and goes to black. It also randomly restarts, gets stuck, and then restarts again. It's very annoying, if I want to check something, I hit the home button and the phone is frozen on the lock screen. Random apps are also crashing but instead if just closing the app my phone's screen just shuts off and I can't get into the phone for at least a minute. I don't know what the problem is and I really don't want to factory reset my phone.

I would pull the battery and take out the SD card (if you have one) and sim card and boot it up and see if that helps.

If u r using de-bloatware app then try restoring all the apps.

Factory reset, don't install anything and see if it continues. Then start installing a couple of apps till it happens again, try to identify the offending
App.

Same here.. Just started happening 2 weeks ago.. I have yet to find the offending app. ****ing ATT and their ****ty note 4 ughhhh

Happening to me too. Even after factory reset, and in Safe mode. I think it is from the June 16, update. I plan on taking it in to the att store and having them flash the new update to the phone. Thinking maybe my over the air update got screwed up somehow.

I put mine on ultimate power saving mode at night to keep it from dying since I forgot my charger. When I woke up, I tried to turn off ultimate power saving mode, but the option was gone. I rebooted and it got stuck at the att boot logo. I took it to the att store and they said I'd have to file a claim on insurance and that they can't fix it.
I cane home and connected it to adb to see if I could back up my files. Without sending a command to it, it wiped itself and factory reset. I lost everything, but since then I have had no issues.

Mine started doing this a couple of weeks ago. Factory reset twice, sd card out. Still doing it. Had to go back to note 3. With sd card and sim card out it seems to work ok on WiFi only.. No stuttering or force closes since?
Sent from my SAMSUNG-SM-N910A using XDA-Developers mobile app

Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.

Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app

Black89 said:
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
Click to expand...
Click to collapse
Try what I did accidently. Connect to your pc. Boot into recovery lode and see if you can connect with adb. Then connect to with adb sideload and let it sit there. Maybe send a few commands and see if it will do like mine. It might get it to unhang. You might lose everything if it restores, but it might do like mine.

insanoshaman said:
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
Click to expand...
Click to collapse
Mine mostly ok, albeit chained to at&t FIRMWARE, but I do get an odd eeror: when in a call the phone will make a a keypad tone,as though I'm leaning on the keypad [not], often mid-Bluetooth handsfree calls. It last 2-4 seconds, long enough to interrupt the flow of a call. anyone ?

I have had tons of apps update as of late. I too am experiencing lag, lock ups, black screen. I thought I was alone.

Had a friend's Note 4 do the same only he was on Sprints network. He was not rooted and on MM. I tried a factory reset and it helped for an hour or two then it went back to random rebooting or apps freezing. I tried flashing factory software through ODIN. It was good for an hour then went back to random reboots and apps freezing. I tried another ODIN flash without restoring any of his apps and the same thing happened. I tried changing the battery and that wasn't it, I removed the SD card and that wasn't it either.
He had to take it to Sprint and they ended up just giving him an S7.
Sent from my SM-G925P using XDA-Developers mobile app

I started having this problem just after the update. I tried to switch the battery out and tried to take SD card out. I factory reset it about 3 times now. Nothing has solved it.
I took it into AT&T, and even though I'm not under warranty anymore (had phone for almost 2 years now), they worked with me and ended up giving me a new s7.
I suggest you go talk to AT&T because this is a problem with all AT&T Note 4's. Tell them you want it fixed and talk to the managers and get them to contact the corporate help desk. Don't leave without them fixing it. You paid $900 for this phone.

Gave you a new S7? Or swapped it out on a next contract?

dave30534 said:
Gave you a new S7? Or swapped it out on a next contract?
Click to expand...
Click to collapse
I did not pay a dime. But you have to show them that it freezes and crashes even after they factory reset it

Just left an [email protected] store. He looked at me like I had 3 heads. He had never heard of such. Will call corporate and work my way down.
I did hold a S7 edge.... it was a thing of beauty and speed. No ir though... it's why I like note 4

Works without sim
I've had the exact same issues, (Galaxy Note 4 on AT&T). Tried factory reset, wiping cache, re-flashing with odin, removing SD card, removing apps, multiple batteries, etc.... the only thing that has worked so far is removing the SIM card. It runs flawless without it. Currently using my S3 for calls and text and use the note 4 like a giant iPod touch on wifi only. Hoping this is a software issue AT&T will correct but knowing them..... best bet is probably to wait until August and get the new Note 7.

Why not try the MM update that is out right now, it´s not an OTA but by just renaiming the file to update.zip, putting it in your ds card and applying it through recovery you will have a practically new phone, it´s worth the try.
I´m ruuning it and it´s been great so far, no bugs, no errors.